service specialist

Opensity solutions

<div><p>Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.</p><h1 class="jobSectionHeader"><b><br>
We are seeking a professional and customer service focused Service Specialist to join the Opensity Solutions team at our law firm client's downtown office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.</b></h1><p></p><p><b>
Essential Job Responsibilities</b></p><ul><li><p><b>
Copy Services </b>includes accurately producing copy, print and scan projects per written instructions</p></li><li><p><b>
Reception </b>includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner</p></li><li><p><b>
Hospitality Services </b>includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.</p></li><li><p><b>
Floor Coordination </b>includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance</p></li><li><p><b>
Facilities Services </b>may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.</p></li></ul><p></p><p><b>
Qualifications &amp; Requirements</b></p><ul><li><p>
High School Diploma or GED</p></li><li><p>
Minimum of 1 year work experience in a customer services field</p></li><li><p>
Ability to multitask with attention to detail</p></li><li><p>
Ability to resolve issues with professionalism and tact</p></li><li><p>
Ability to lift or move 40 lbs. or greater</p></li><li><p>
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.</p></li><li><p>
Ability to walk, bend, kneel, stand or sit for an extended period of time</p></li></ul><p></p><p>
The Compensation range for this role is up to 24.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.</p><p></p><p>
Opensity is an Equal Opportunity Employer.</p><p>
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.</p><p>
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.</p><p>
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.</p></div><p></p>

Service Specialist

IQVIA

<p>Boston, United States of America | Full time | Field-based | R1553397</p>
<br><div><p>As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the biopharma's field force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.</p>
<p>We are excited to announce that we are looking for a Clinical Specialist to join our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients.</p>
<p><b>Operating Room Clinical Nurse
</b></p><p>The Biosurgery Clinical Specialist provides clinical assessments on adjunctive hemostat device needs, risks, recommendations and implementation recommendations to customers (primarily nurses, educators, risk managers, surgeons and techs). This role plays an integral part in gathering key insights on utilization, techniques, applications based by specialty or service lines, capturing documenting and sharing these insights with the US Marketing team and partnering with local sales team to work collaboratively with sales management and the sales representative to gain appropriate access into aligned pilot accounts. Pivotal to the success of the candidate will be his/her ability to develop effective working relationships with the customers in the assigned territory. The incumbent must be able to work autonomously, be knowledgeable in adjunctive hemostats and confidently interact with clinical personnel and management.</p>
<p>The candidate chosen for this role will be expected to:</p>
<ul><li>Complete training on adjunctive hemostat devices and products to be proficient in product utilization and demonstration.</li>
<li>Demonstrate mastery of all clinical information related to product application and the IFU; must be able to use this mastery to help drive and convert business by upgrading to more advanced brands.</li>
<li>Develop strong, working relationships with surgical leadership and clinicians while providing adjunctive hemostat recommendations and bleeding risk assessments.
</li></ul><ul><li>Educate OR nurses, techs and physicians on the proper techniques to effectively capture real-world utilization data by specialty/service lines.</li>
<li>Conduct pilot account assessments, develop Analysis and present recommendations to management.</li>
<li>Educate and inform end-users of clinical effectiveness of adjunctive hemostat products and technical aspects of Ethicon&rsquo;s products.</li>
<li>Present adjunctive hemostat recommendations and assist with implementation.</li>
<li>Participate in adjunctive hemostat product evaluations as necessary within the aligned Pilot accounts.</li>
<li>Assist field sales in collection of product utilization and performance data to support team business case.</li>
<li>Present adjunctive hemostat continuing education programs to clinical and leadership groups within aligned accounts.</li>
<li>Communicate educational content and distribute materials and programs.</li>
<li>Assist US Marketing in identifying Key Opinion Leaders, upgrade opportunities and provide presentations of clinical data outcomes to end-users.</li>
<li>Participate in key society meetings as appropriate.</li>
</ul><p><b>Requirements</b></p>
<p>Qualifications/Experience</p>
<ul><li>4 year Bachelor's degree required (degree in nursing, business or related field is preferred.)</li>
<li>Valid RN license in state of residency required</li>
<li>A minimum of 5 years clinical experience required</li>
<li>A minimum of 3 years OR experience required</li>
<li>Strong group presentation skills and experience in presenting clinical education and/or surgical leadership/management.</li>
<li>Specialty CNOR certification or related specialty is preferred.</li>
<li>Excellent written and verbal communication skills</li>
<li>Assertive, ability to work independently and uncover opportunities</li>
<li>Ability to plan and deliver formal presentations (large and small groups)</li>
<li>Excellent written and verbal communication and organizational planning skills, including time and territory management and structured thinking in clinical procedure settings.</li>
<li>Familiarity with AORN Surgical Smoke Safety Guidelines</li>
<li>Strong MS Office, Word, Excel skills</li>
</ul><p>Competencies</p>
<ul><li>The Biosurgery Clinical Specialist promotes the Ethicon culture through positive, ongoing customer relationships.</li>
<li>This position also requires the ability to develop strong relationships with customers and within the Ethicon team</li>
<li>Must have the ability to work both as a partner with sales, marketing and commercial teammates and autonomously in the field, as needed.</li>
<li>The ability to display decisiveness and an understanding of business acumen in clinical situations is required.</li>
<li>Must have the ability to work collaboratively with other Ethicon team members to ensure open communication of ideas and techniques.</li>
<li>Must be highly organized and self-directed.</li>
<li>Employee performance will be compared with other clinical specialists&rsquo; feedback provided accordingly.</li>
<li>Candidates must have a valid driver's license.</li>
<li>As a salaried position, the hours are not restricted to &ldquo;normal business hours&rdquo; and ability to work flexible hours during days, nights and/or weekends as necessary is required.</li>
<li>Travel is required as part of the position (approx. 75%).</li>
<li>This position is bonus eligible, and the employee&rsquo;s ability to meet the above requirements has a direct impact on this compensation.</li>
</ul><p>IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).</p>
<p><b>IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled</b></p>
<p>We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there!</p>
<p>We invite you to join IQVIA&trade;.</p>
<p>We look forward to the prospect of working with you! Please apply on-line at: www.IQVIA.com</p>
<p>#LI-CES</p>
<p>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</p>
<p>IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</p>
<p>IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</p>
The potential base pay range for this role is $100-135,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

RN Biosurgery Clinical Educator-Boston

Mercer

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
Mercer
<p></p><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p>We are seeking a talented individual to join our Mercer Wise team at Mercer. This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office.</p>
<p></p><p>The team is comprised of operations, implementation and compliance personnel, where Mercer is the fully delegated fiduciary for clients&rsquo; corporate 401(k) plans. The team ranges in tenure on the team of 3-8 years and industry experience of 5-25 years. You will report to the Director of Operations &amp; Implementation and be responsible for day-to-day contact with clients in your select book of business.</p>
<p></p><p><b>We will count on you to:
</b></p><ul><li><p>Manage daily client inquires including ensuring payrolls are processed and funded timely</p>
</li><li><p>Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures</p>
</li><li><p>Review opportunities to improve and make more efficient procedures as possible</p>
</li><li><p>Research and resolve inquires and issues within the designated Mercer standards</p>
</li><li><p>Assist clients reviewing communications and legal notices</p>
</li><li><p>Work with the clients in the administration of the plans annual testing and reporting, including the form 5500</p>
</li><li><p>Some MS Office products will be used on a regular basis, including Excel, Word and Power Point</p>
</li></ul><p></p><p><b>What you need to have:
</b></p><ul><li><p>A minimum of two years of experience in 401(k) administration and a bachelor&rsquo;s degree in business, accounting or finance OR</p>
</li><li><p>A minimum of five years of experience in 401(k) administration in operations or call center</p>
</li><li><p>Good communication skills</p>
</li><li><p>Proficiency in Microsoft Office, especially Microsoft Excel</p>
</li></ul><p></p><p><b>What makes you stand out?
</b></p><ul><li><p>Previous experience with 401(k) record keeping of at least five years</p>
</li><li><p>Familiarity with Defined Contribution Plans, including annual testing and reporting</p>
</li><li><p>Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task</p>
</li><li><p>QKA Designation</p>
</li></ul><p></p><p><b>Why join our team:
</b></p><ul><li><p>We help you be your best through professional development opportunities, interesting work and supportive leaders.</p>
</li><li><p>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</p>
</li><li><p>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</p>
</li></ul><p></p>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
<p></p><h3 class="jobSectionHeader"><b>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
</b></h3><p></p><h3 class="jobSectionHeader"><b>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The applicable base salary range for this role is $54,000 to $108,000.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
</b><p></p><b>We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.</b></h3></div><p></p>

Mercer Wise 401(k) Operations Analyst

Stefanini Group

<div>
 <strong>
  Job Description
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 </strong>
 <strong>
  Stefanini Group is hiring!
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 </strong>
 <strong>
  Stefanini is looking for an Graphic Design Specialist for Boston, MA (Onsite).
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 </strong>
 <strong>
  For quick Apply, please reach out to Rahul Kumar: (248) 936-5060/ rahul.kumar@stefanini.com
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  W2 candidates only!
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  Responsibilities
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 <ul>
  <li>
   The Visual Designer is responsible for conceptualizing and designing visual communications and digital interfaces aimed to support the Bank's mission and vision while strengthening reputation and maintaining identity standards. The position ensures that these communications effectively serve the public, support the Bank's mission, and advance understanding of the organization by partnering with stakeholders and IT to deliver effective, modern solutions. The Visual Designer leverages emerging AI enhanced design tools to improve creativity, efficiency, and design quality while upholding brand standards and responsible AI practices.
  </li>
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   Consult with project teams to understand business and design goals.
  </li>
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   Apply industry best practices to create strong, user centered designs for moderately complex visual and interface challenges.
  </li>
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   Lead the design process from concept through production, using AI assisted ideation, layout exploration, image generation, and workflow automation to support speed and quality.
  </li>
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   Produce final design assets in close collaboration with UX/Design colleagues.
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   Analyze business needs with support from the team to inform design recommendations.
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   Create design artifacts-sketches, wireframes, storyboards, charts, graphics, data visualizations, and interactive layouts-using AI driven tools where appropriate to accelerate exploration and improve outcomes.
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  <li>
   Collaborate with UX/Design, Digital Strategy, IT, and Communications teams to determine required updates or enhancements to digital programs.
  </li>
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   Stay current with design research, industry trends, and advancements in AI supported creative workflows.
  </li>
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   Participate in user research activities and, when aligned with Bank standards, use AI powered synthesis tools to identify patterns or derive insights.
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   Demonstrate strong collaboration, reliability, and customer service.
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   Use AI tools to assist with initial data visualization concepts and automated formatting.
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   Source original and stock imagery, and when appropriate, responsibly use AI image generation tools to support concept development and creative iteration.
  </li>
  <li>
   Maintain and promote brand guidelines, including standards for ethical, transparent, and responsible use of AI in creative work.
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  </li>
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  Qualifications
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  <li>
   Bachelor's degree or equivalent experience in graphic design, visual studies, or related field, with 3-5 years of related experience.
  </li>
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   Ability to work effectively on multidisciplinary teams.
  </li>
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   Strong creative and problem solving abilities.
  </li>
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   Excellent planning, prioritization, and organizational skills.
  </li>
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   Strong design, typography, and production skills with exceptional attention to detail.
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   Strong ability to articulate design decisions clearly and concisely.
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   Understanding of user centered design principles.
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   Proficiency with Adobe Creative Cloud and modern design tools.
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   Competence with HTML and CSS.
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   Knowledge of digital photo/video production is a plus.
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   Strong interpersonal skills and customer service orientation.
  </li>
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   Experience using AI assisted design tools (e.g., generative imagery, layout suggestions, automated pattern libraries).
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   Ability to evaluate AI outputs for accuracy, accessibility, ethical use, and brand alignment.
  </li>
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   Awareness of evolving AI capabilities and willingness to integrate them appropriately into design workflows.
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  </li>
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 Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
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 Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
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  About Stefanini Group
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 The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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Graphic Design Specialist

American Arbitration Association

<div><p><b>Description</b><br>
</p><br>
<br>
<b>Mediation Support Specialist (Legal Services/Administrative Support) - 2026-71</b><br>
<br>
<b>Overview</b><br>
You will work with a dedicated group of professionals and will be responsible for providing administrative support on mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.<br>
<br>
This is a fully remote position. The successful candidate will reside within a 125 mile radius of their assigned AAA office. The position's starting annual salary range is based upon location, with quarterly incentive opportunities.<ul><li>
San Antonio, TX | Charlotte, NC | Miami, FL - $49,500 - $52,000</li><li>
Atlanta, GA | Buffalo, NY | Dallas, TX - $52,000 - $55,500</li><li>
Johnston, RI | Houston, TX | Minneapolis, MN- $53,000 - $56,500</li><li>
New York, NY - $62,000 - $65,500</li><li>
Chicago, IL | Voorhees, NJ - $55,000 - $59,000</li><li>
Boston, MA | Piscataway, NJ - $58,000 - $61,500</li></ul>
The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.<br>
<br>
<b>RESPONSIBILITIES:
</b><ul><li>Assists in administering mediation cases; communicates regularly with parties, party representatives, and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.</li><li>
Understands and applies respective rules and procedures for administering mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.</li><li>
Maintains and updates case files, records, and documents in the online case management system (PRISM).</li><li>
Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.</li><li>
Assists in coordinating, initiating, and administering conference calls and video conferences.</li><li>
Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.</li><li>
Prepares and sends electronic and written communications to parties, party attorneys, and mediators.</li><li>
Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.</li><li>
Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.</li><li>
Provides feedback to management regarding interaction with mediators.</li><li>
Demonstrates regular, reliable, and predictable job attendance.</li><li>
Attends on-site and in-person meetings and training sessions.</li></ul><br>
<b>
EDUCATION AND EXPERIENCE</b><br>
<br>
Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.<br>
<br>
<b>KNOWLEDGE, SKILLS, &amp; ABILITIES</b><br>
<ul><li>
Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.</li><li>
Demonstrates strong written communication skills for reports and correspondence.</li><li>
Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.</li><li>
Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.</li><li>
Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.</li><li>
Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.</li><li>
Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.</li></ul><p></p><p><i><br>
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.</i></p></div>

Mediation Support Specialist (Legal Services/Administrative Support)

Axon

<div><div><h4 class="jobSectionHeader"><b>Join Axon and be a Force for Good.</b></h4>
<p>
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br>
<br>
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p><b>
Location: This role is based out of our Boston, MA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.</b></p>
<p><b>
Reports to:</b> VP, Fixed Operations<br>
<b>Travel expectation:</b> 25% for on‑site demos, trainings, conferences, and roadshows (as needed)</p>
<h2 class="jobSectionHeader"><b>
Your Impact</b></h2>
<p>
As a <b>Specialist Account Executive</b>, you'll be the go‑to product expert for all things ALPR (Automatic License Plate Recognition)&mdash;centered on our groundbreaking camera solutions and its related software workflows. You'll support the entire <b>East Small City</b> inside sales team (~40 reps) by delivering high‑impact demos, helping scope and build accurate quotes, and answering customer questions so our reps can confidently close <b>Outpost/Lightpost‑specific</b> opportunities. Your work will directly accelerate pipeline velocity and deal quality for Axon's ALPR product line.</p>
<p></p>
<h2 class="jobSectionHeader"><b>What You'll Do</b></h2>
<ul><li><b>Be the product authority</b> for ~40 East Small City inside sales reps&mdash;fielding questions on Outpost/Lightpost features, compatibilities, deployment models, pricing, warranty, and integrations with Axon software and broader public safety workflows.</li>
<li><b>Deliver compelling product demos</b> (phone/web and on‑site) tailored to law‑enforcement use cases&mdash;showing operational value, ROI, and how Outpost/Lightpost ALPR maps to mission outcomes (e.g., alerts, investigations, deterrence).</li>
<li><b>Quote and scope support:</b> Build or assist with BoMs, SKUs, and pricing packages; guide reps on services, bundles, accessories (e.g., mounts/installation/connectivity), and renewals; ensure quoting accuracy and completeness.</li>
<li><b>Deal coaching:</b> Join customer calls to address technical/product questions, de‑risk objections, and recommend best‑fit Outpost/Lightpost configurations and deployment approaches.</li>
<li><b>Enablement &amp; training:</b> Run regular enablement sessions for the West Small City team; maintain demo scripts, quick‑reference guides, and FAQs specific to Outpost/Lightpost.</li>
<li><b>Partner coordination:</b> Liaise with internal Product/Marketing and relevant ALPR ecosystem partners (as applicable) to stay current on releases, certifications, programs, and roadmaps.</li>
<li><b>Asset &amp; demo kit management:</b> Maintain demo environments and loaner gear; coordinate POCs/pilots and post‑demo follow‑ups to drive conversion.</li>
<li><b>CRM &amp; process excellence:</b> Log demo/quote activities in Salesforce; maintain opportunity notes, next steps, and ensure smooth handoffs to closing reps and post‑sale teams.</li>
<li><b>Voice of the customer:</b> Capture product feedback and common requests; funnel insights to Product and Ops to improve our Outpost/Lightpost portfolio and sales motion.</li>
<li><b>Industry readiness:</b> Attend trainings to deepen expertise in public safety <b>ALPR operations, policies, privacy, and best practices</b>.</li>
</ul><p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2>
<ul><li><b>Must‑have:</b> Extremely communicative, highly organized, and product‑savvy with a knack for translating complex tech into clear customer value.</li>
<li>Bachelor's degree or equivalent applicable experience.</li>
<li><b>1+ years</b> in a sales, pre‑sales, sales engineering, or product specialist role (inside sales environment preferred).</li>
<li><b>Salesforce (or equivalent CRM)</b> proficiency; comfort with quoting/CPQ tools.</li>
<li>Proficiency with <b>Microsoft Word, PowerPoint, Excel, and Outlook</b>.</li>
<li>Strong facilitation and demo skills over phone/web; polished written and verbal communication.</li>
<li>Excellent time management; able to multi‑task across multiple reps and opportunities.</li>
<li>Problem‑solving and creative thinking in a fast‑paced, self‑directed environment.</li>
<li><b>Nice to have:</b> Familiarity with <b>ALPR/fixed‑camera deployments, public safety use cases, and the Axon ecosystem</b>; comfort discussing data retention/privacy considerations and investigative workflows.</li>
</ul><p></p><h2 class="jobSectionHeader"><b>How You'll Be Measured</b></h2>
<ul><li><b>Demo volume and quality</b> (attendance, engagement, next‑step creation).</li>
<li><b>Quote‑assist turnaround time and accuracy</b> (rework rate, win rate influence).</li>
<li><b>Pipeline influence for Outpost/Lightpost opportunities</b> (stage progression, cycle time).</li>
<li><b>Rep satisfaction and enablement outcomes</b> (training attendance, CSAT/feedback).</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Benefits that Benefit You</b></h2>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li>
<li>And yes, we have snacks in our offices</li>
</ul><div><p>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.</p>
<p>
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p>
<p><b>
Important Notes</b></p>
<p><i>
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.</i></p>
<p><i>
Some roles may also require legal eligibility to work in a firearms environment.</i></p>
<p><i>
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at </i><b><i>axongreenhousesupport@axon.com</i></b><i> or via our </i><i>Axon Privacy Web Form</i><i>. For more information, please see the Your California Privacy Rights section of our </i><i>Applicant and Candidate Privacy Notice.</i></p>
<p><i>
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.</i></p>
<p><i>
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email </i><i>recruitingops@axon.com.</i><i> Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</i></p>
<p>
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not <b>@axon.com</b>, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.</p></div></div><p></p>

Specialist Account Executive (LPR)

Emburse

<div><div><div><b>Who We Are:<br>
</b></div><div></div><br>
<div>At Emburse, you&rsquo;ll not just imagine the future &ndash; you&rsquo;ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.</div><div></div><div><br>
We are looking for a <b>Salesforce Technical Architect</b> with a deep, proven specialization in <b>Salesforce CPQ &amp; Billing</b> to serve as the master builder of our global revenue engine. In a high-growth, private-equity-backed SaaS environment, our CPQ infrastructure directly impacts our business velocity and speed-to-market. Reporting directly to the <b>Director of Business Systems</b>, you will move beyond simple administration to own the long-term architectural roadmap for our entire quote-to-cash ecosystem. If you thrive on dismantling legacy CPQ technical debt and building pristine, scalable pricing and billing models from scratch, we want to talk to you.</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You Will Do
</b></h3><div><div><ul><li><b>Architect the CPQ Engine:</b> Drive the long-term technical roadmap for Salesforce CPQ &amp; Billing, prioritizing platform performance, data integrity, and multi-year scalability.</li>
<li><b>Own the Revenue Engine:</b> Design, optimize, and maintain complex Lead-to-Cash and Quote-to-Cash workflows, ensuring seamless product configuration and accurate pricing structures.</li>
<li><b>Lead Enterprise Integrations:</b> Architect robust, scalable integrations between Salesforce CPQ, back-office ERP systems, and downstream financial systems using custom APIs and middleware platforms.</li>
<li><b>Establish Governance:</b> Set and enforce the &quot;gold standard&quot; for our development lifecycle, including coding standards (Apex/LWC), branching strategies, and CI/CD pipelines for configuration data.</li>
<li><b>Triage Technical Debt:</b> Proactively audit our existing CPQ ecosystem, identifying architectural gaps or redundant rules, and proposing pragmatic modernization strategies that keep revenue moving.</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What You Will Bring
</b></h3><div><div><ul><li><b>CPQ &amp; Billing Specialization:</b> Extensive, hands-on experience architecting and implementing <b>Salesforce CPQ and Billing</b> workflows within a high-volume SaaS or Fintech environment.</li>
<li><b>Proven Architecture Track Record:</b> 7+ years of experience within the Salesforce ecosystem, with at least 3 years explicitly operating in a Technical Architect or Principal Engineer capacity.</li>
<li><b>Technical Mastery:</b> Expert-level proficiency writing and reviewing Apex, Lightning Web Components (LWC), SOQL, and designing complex security models to extend CPQ capabilities.</li>
<li><b>Integration Expertise:</b> Strong background designing REST/SOAP APIs and working with enterprise integration architecture to sync financial data seamlessly.</li>
<li><b>Advanced Certification (Preferred):</b> Holds Salesforce CPQ Specialist, System/Application Architect designations, or multiple advanced Designer certifications.</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Who You Are
</b></h3><div><div><ul><li><b>A CPQ Subject Matter Expert:</b> You live and breathe product bundles, price rules, discount schedules, and MDQ. You know exactly where the platform breaks and how to scale it safely.</li>
<li><b>A Pragmatic Problem Solver:</b> You understand that in a PE-backed company, business velocity matters. You know when to utilize out-of-the-box CPQ functionality and when it&rsquo;s time to write custom code.</li>
<li><b>A Technical Leader:</b> You aren't just a theorist. You enjoy performing deep-dive code and configuration reviews, mentoring developers, and setting clear quality gates.</li>
<li><b>An Excellent Communicator:</b> You easily translate complex technical debt or CPQ limitations into clear business risks for leadership and non-technical stakeholders.</li>
</ul></div></div></div></div><div><div><b>Why Emburse?</b></div><div></div><div><br>
Finance is changing&mdash;and at Emburse, we&rsquo;re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend&mdash;so they can focus on what&rsquo;s next, not what&rsquo;s slowing them down.
</div><ul><li>A Company with Momentum &ndash; We serve 12M+ users across 120 countries, helping businesses modernize</li></ul><div>
 their finance operations.</div><ul><li>A Team That Innovates &ndash; Work alongside some of the brightest minds in finance, tech, and AI to solve real-</li></ul><div>
 world challenges.</div><ul><li>A Culture That Empowers &ndash; Competitive pay, flexible work, and an inclusive, collaborative environment that</li></ul><div>
 supports your success.</div><ul><li>A Career That Matters &ndash; Your work here drives efficiency, innovation, and smarter financial decision-making
 </li></ul><div>for businesses everywhere.</div><div></div><div><b><br>
Shape your future &amp; find what&rsquo;s next at Emburse.</b></div><div></div><div><br>
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Salesforce Technical Architect (CPQ Specialization)

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