call center sales supervisor

in-home sales & tech support (part time) Jobs in Tampa

in-home sales & tech support (part time)

medical sales advisor

sleep sales representative

Roto-Rooter Plumbing & Water Cleanup

<div>Overview:
<p><b>
Field Sales Representative - Excavation</b></p><p>
Roto-Rooter is seeking Field Sales Representatives for our <b>Excavation</b> department. We offer an opportunity for sales professionals to pursue pre-qualified leads from our field service technicians and call centers. If you excel in outside sales and want to grow with a leading company, we want to hear from you!</p><p>
This opportunity provides:</p><ul><li><b>
Unlimited earnings with an average of $</b><b>55,000-$75,000</b><b> per year PLUS mileage reimbursement!</b></li><li>
This position has a weekly base pay plus commission.</li><li>
All leads provided, no cold calls.</li><li>
Flexible work schedules</li><li>
Top industry benefits.</li></ul>
Responsibilities:
<p><b>
Excavation Sales Responsibilities:
</b></p><ul><li>Identify and sell sewer line repair and replacement solutions for residential and commercial properties.</li><li>
The Sales Representative will conduct camera assessments of sewer lines to determine if there is root interruption or breakage in the sewer line resulting in the need for repair or replacement.</li><li>
Engage in proactive follow-up communication with existing customers to deliver effective solutions for their plumbing or water-related issues.</li><li>
Leverage our established pricing matrix and/or insurance guidelines to provide competitive quotes for repair/replacement options/solutions and effectively close sales.</li><li>
Be a trusted information resource for Roto-Rooter customers.</li></ul>
Requirements:
<p><b>
Excavation Sales Requirements:</b></p><ul><li>
A valid driver&rsquo;s license and acceptable background check per company standards.</li><li>
Demonstrated exceptional focus on delivering outstanding customer service.</li><li>
Thrives in a fast-paced work environment and have the ability to work days, nights, weekends, and holidays as scheduled.</li><li>
Must be able to use handheld telecommunication devices and understand commercial software packages such as Word and Excel. You will also use Roto-Rooter computer systems.</li><li>
Excellent oral and written communication skills in English.</li><li>
Plumbing experience is not necessary or required.</li><li>
Organized self-starter with an outgoing personality.</li><li>
Strong preference for candidates with outside sales experience in in-home services; however, all outside sales backgrounds will be evaluated.</li></ul>
Benefits:
<p>
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That&rsquo;s why we offer an extensive employee benefit package including:</p><ul><li>
Medical insurance with a Prescription Drug Card</li><li>
Accident and Critical Illness Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid Vacation</li><li>
Paid Training</li><li>
Life Insurance</li><li>
Matching 401K Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Profit Sharing</li></ul><p>
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.</p>
EEO Statement:
<p>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</p>
Advertising Tags:
<div>
IND48</div><div>
#LI-ONSITE</div></div>

Field Sales Representative - Excavation

Rehab Medical

<div><p><b>About Us</b>: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.</p>
<p>
We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic <b>Sales Team</b> to help us to improve the lives of our patients.</p>
<p>
If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today!</p><br>
<p></p>
<p><b>
Why You Should Apply:</b></p>
<ul>
<li>We offer health, dental, and vision benefits plus HSA incentives</li>
<li>401 (k) match with personal finance seminars and one-on-one assistance</li>
<li>Tuition Reimbursement</li>
<li>Training and Orientation at our Headquarters in Indianapolis</li>
<li>Mentorship Onboarding Program</li>
<li>Employee Recognition Program</li>
<li>Leadership Development Program</li>
<li>Health and well-being initiatives through our Employee Assistance Program</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
For prompt communication, we encourage applicants to opt into texting during the application process.</b></h4><br>
<p></p>
<p><b>
Position Overview and Key Responsibilities:</b></p>
<p>
The Patient Care Representative position will report to the Sales Manager. This position is responsible for coordinating and processing information and documentation needed to obtain DME for patients.</p>
<ul>
<li>Support to Sales Reps, up to two (2) at a time</li>
<li>Acts as a liaison between the company, the patient, referral sources, and insurance companies</li>
<li>Patient communication- introducing patient to the company and the process for obtaining equipment</li>
<li>Collecting any insurance information needed from the patient</li>
<li>Coordinate with patient to schedule a face-to-face evaluation with patient's physician if required</li>
<li>Prepare and send all documentation required to the physician</li>
<li>Receive proper documentation from prescribing physician and send in for approval</li>
<li>Keep Sales Rep up to date with the statue of each patient's order and any other necessary information</li>
<li>Explain equipment, insurance coverage, and possible payment options to the patient prior to delivery</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor's degree</li>
<li>Intermediate computer skills</li>
<li>Exceptional interpersonal skills with ability to develop relationships</li>
<li>Ability to maintain confidentiality</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to work independently, be detail oriented, and organized</li>
<li>Minimum 2 - years of administrative support experience</li></ul><br>
<p></p><p><b><i>We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.</i></b></p><h4 class="jobSectionHeader"><b>
Education</b></h4>
Required<ul><li>
Bachelors or better in Other</li></ul><h4 class="jobSectionHeader"><b>
Behaviors</b></h4>
Required<ul><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Team Player: Works well as a member of a group</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Required<ul><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li><li>
Self-Starter: Inspired to perform without outside help</li><li>
Peer Recognition: Inspired to perform well by the praise of coworkers</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Entry Level Medical Sales

Airport Plaza Spine & Wellness

<div><div><div>We are seeking an experienced and knowledgeable Marketing Director to join our team. We are Multi-Disciplinary clinic in Tamp, Florida is seeking a dynamic individual that can serve as a vital link between our healthcare organization and referring physicians, employers, offices and law firms to ensure effective communication and collaboration.<br>
 The primary role will be to drive growth of our practice by establishing and maintaining strong referral relationships with other professionals/offices and employers in the domain of musculoskeletal injuries needing the expertise of our Interventional Pain Management and Vascular specialists.<br>
 The ideal candidate will be a self-starter; can work independently and as part of a team and propose/execute a strategy in order to accomplish the goals of the practice. This candidate should be well versed in networking, relationship building, attending and designing marketing events, high levels of interpersonal skills, communication skills and critical thinking/problem solving as well. If you have a knack for sales, a winning personality and enough stamina/determination than this is the role for you! With a heavy focus on commission-based income, this position offers the potential to earn top tier compensation.<br>
<br>
<br>
</div><div><b>JOB RESPONSIBILITIES</b><br>
</div><ul><li>Develop and execute a strategic marketing plan to increase patient referrals from Physicians, Specialist Offices, Chiropractors, Physical Therapists, Acupuncturists, Law Firms, MRI facilities, etc.</li>
<li>Educate physicians and offices about our clinical offerings including specialties such as Interventional Pain Management, Orthopedic and Vascular services.</li>
<li>Travel throughout Tampa to visit and build relationships with the above mentioned.</li>
<li>Act as a primary point of contact for referring practices , ensuring a seamless and positive referral experience.</li>
<li>Identify new referral sources and opportunities for growth.</li>
<li>Organize and attend after-hours events, including dinner meetings and presentations, to foster relationships.</li>
<li>Track and report on marketing activities, referral metrics and territory performance.</li>
<li>Collaborate with internal teams to ensure seamless patient referrals and follow up processes.</li>
<li>Maintain accurate records of interactions with healthcare providers and law firms in the medical record system</li>
<li>Stay updated on the industry trends and changes in medical practices to effectively communicate relevant information to physicians.</li>
</ul> <div>We need someone with proven experience in medical/pharmaceutical sales or prior MRI representative experience as well that is organized, can multi-task and has excellent interpersonal skills. The ideal candidate has strong communication skills and is tech savvy with multiple programs including Microsoft Excel/Word, Social media platforms. Someone who is independent, creative, can problem solve and is not afraid to think outside of the box.<br>
</div><div>This position has a generous base salary with lots of performance based incentives and bonus opportunities to exponentially increase overall income.</div></div></div>

Marketing Director Liason

Asurion

<div><p><b>In-Home Sales &amp; Tech Support (Part Time)</b></p><p></p><p><b><i>
This is a local, in-home field role requiring daily travel to customer residences &ndash; not Remote.
</i></b></p><p></p><p><b>Pay Rate:</b><i> $21.00 hourly + mileage reimbursement + phone stipend + sales commission</i></p><p></p><p><b>
Part-Time</b><b> Schedule:</b><i> This is a part-time role with afternoon and evening availability required.</i></p><ul><li>
Most positions follow a <b>standard</b> <b>5-day schedule from 4:05 PM&ndash;9:00 PM</b> (end time may vary based on customer needs).</li><li>
In select markets, a <b>flexible 4+ day schedule may be available</b>.<ul><li><i>
Under this option, you must provide 25 hours of availability each week across at least 4 days, and at least</i><i> 1 of those days must fall on a </i><i>weekend (Saturday or Sunday). Shifts are scheduled between 12:05 PM and 9:00 PM. You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs).</i></li></ul></li></ul><p><i><br>
</i></p><ul><li>If the flexible option is available in your market, you may choose between the two schedules.</li><li><b><i>
Schedule availability is essential for this role.</i></b><i> Please review the schedule details above before applying.</i></li></ul><p></p><p><b>
About the Role:</b> We&rsquo;re looking for <i>In-Home Sales &amp; Tech Support </i>to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.</p><p></p><p><b>
Here&rsquo;s what you can expect to do: </b>As a Field Sales Representative, you&rsquo;ll be on the front lines helping customers through our <b>Serve, Solve, Sell&trade;</b> approach. You&rsquo;ll start with <b>paid training</b> to prepare you to work independently in the field.</p><p></p><p>
You&rsquo;ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.</p><p></p><p>
In the field, you&rsquo;ll consistently put the <b>Serve, Solve, Sell&trade;</b> model into action by:</p><ul><li><b>
Serve</b>:<ul><li>
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.</li><li>
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.</li></ul></li><li><b>
Solve</b>:<ul><li>
Utilize your expertise to address and resolve customers&rsquo; tech issues, provide an understandable solution, regardless of their tech knowledge</li><li>
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.</li></ul></li><li><b>
Sell</b>:<ul><li>
Leverage Asurion&rsquo;s growing range of products to offer tailored solutions to customers.</li><li>
Listen actively to identify customer needs and position products uniquely to meet those needs.</li><li>
You&rsquo;ll use strong negotiation and communications skills &ndash; you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale</li></ul></li></ul><p></p><p><b>
Here&rsquo;s what you&rsquo;ll bring to the team:
</b></p><ul><li>Comfortable working in a sales environment with set targets</li><li>
A valid driver&rsquo;s license and satisfactory driving record with at least 1 year driving experience</li><li>
Ability to provide proof of valid car insurance (excluded: Manhattan)</li><li>
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.</li><li>
Work a varied 5-day week schedule designed to meet customers on their timeline &ndash;this will include evenings, weekends and holidays</li><li>
A personal cellphone to keep in the know while on the job</li><li>
Must be comfortable working around household pets</li><li>
Efficient, adaptable, goal-oriented and persuasive communication skills</li><li>
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths</li><li>
Naturally outgoing individual who thrives in human interaction</li><li><b>
Note:</b> Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.</li></ul><p></p><p><b>
We take care of you (benefits/perks):</b></p><ul><li>
Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!</li><li>
Uncapped commissions based on your sales performance paid bi-weekly</li><li>
Mileage reimbursement based on IRS guidelines paid weekly</li><li>
35 dollar phone stipend paid monthly</li><li>
3 weeks paid training where your success is our top priority</li></ul><p></p><p><b>
Get to know us:</b></p><p>
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer&rsquo;s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.</p><p></p><p><b>
Health and safety measures:</b></p><p>
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.</p><p></p><p>
#INDDES</p></div><p></p>

In-Home Sales & Tech Support (Part Time)

Hubbard Construction Company

<div><p>100+ Years of Experience at Work for You!<br>
<br>
Since 1920, the professional men and women of Hubbard Construction have literally paved the way for hundreds of public and private projects that have supported Florida's rise to prominence.<br>
<br>
Hubbard is one of Florida's largest heavy civil construction companies. We are proud to be a part of Florida's history and we are eager to continue to serve the Florida market and beyond.<br>
<br>
The scope of Hubbard's work includes complex highway projects, site development, paving, utility and drainage systems, surveying, RAP and hot mix sales, and state-of-the-art bridge building. We provide multiple delivery systems in design-build, bid-build, public/private-partnerships and design-build finance.<br>
<br>
Hubbard Construction's parent company, Vinci, operates through a network of 330 agencies and 770 production sites, in 17 countries around the world.</p>
<p><b>
General Description.</b></p>
<p>
A skilled laborer is an hourly-rated skilled craft position that performs skilled work in connection with heavy, civil construction projects involving roads, bridges and highways. Will assist construction and/or paving crew with various duties including, but not limited to: shoveling and raking, running wheelbarrow, operating small power tools such as jackhammer and assists in the placement, moving, and dismantling of signs, barricades, cones and other traffic devices, Will perform other duties as assigned.</p>
<p><b>
Key Duties.</b></p>
<ul>
<li>Requires little independent judgment.</li>
<li>Measures distance from grade stakes, drives stakes, and stretches tight line.</li>
<li>Bolts, nails, aligns, and block up under forms.</li>
<li>Signals operators of construction or asphalt equipment to facilitate alignment, movement, and adjustment of machinery to conform to grade specifications.</li>
<li>Level earth or asphalt to grade specifications, using picks, shovels and rakes.</li>
<li>Mixes concrete and applies caulking compounds.</li>
<li>Variety of tasks involving dexterous use of hands and tools, such as sawing lumber, dismantling forms, removing projections from concrete, and mounting pipe hangers.</li>
<li>Perform incidental work items and duties included within other crafts.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>General.</b> To perform this job successfully, an individual must be able to perform each Key Duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>
Education and Experience.</b> This position typically is not an entry-level job, as it requires demonstrable previous experience as Skilled Laborer.
</p><ul><li>A high school diploma or general education degree (GED) is preferred.
</li><li>Must be able to understand work directions and communicate effectively with job site supervisors and fellow employees.
</li><li>One (1) year or more of industry related experience is required for this position, with an emphasis on roads, highways, and bridges.</li>
</ul>
<p><b>Physical Demands.</b> The following physical demands are representative of those that must be met by a Skilled Laborer to successfully perform the essential functions of this job.</p>
<ul>
<li>Constant physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.</li>
<li>Frequently work with hands extended overhead, sometimes in conjunction with the operation of hand power tools.</li>
<li>Ability to lift and carry, on a frequent basis, at least 50-90 pounds personally, and up to 150 pounds with assistance.</li>
<li>Manual dexterity to hand-carry generators, lumber and other construction materials, forms, power tools, and hand tools.</li>
<li>Capable of operating concrete vibrators for extended periods of time.</li>
<li>Maintain constant alertness to the multiple concurrent activities of the construction site, including the activities of other employees and contractors, the operation of stationary equipment, and the movement of mobile equipment.</li>
<li>Frequently walk on uneven surfaces, including natural ground in varying weather conditions.</li>
</ul>
<p><b>Work Environment.</b> The work environment characteristics described below are representative of those that a Skilled Laborer encounters while performing the essential functions of this job.</p>
<ul>
<li>Work is performed outdoors in all weather conditions.</li>
<li>Work environment periodically exposes the employees to high levels of noise, grease, and dust that is typically associated with a construction project.</li>
<li>Employee regularly works near heavy equipment and moving machinery.</li>
<li>Work may involve a variety of substances commonly found on construction sites such as form oil, grease, curing compounds, gasoline, diesel fuel and ready mixed concrete.</li>
</ul>
<p><b>Company Benefits.</b></p>
<ul>
<li>Company Paid Basic Life Insurance</li>
<li>Company Paid Long Term Disability Policy</li>
<li>Company Paid Vacation &amp; Holiday Pay</li>
<li>Car allowance/toll transponder/gas card</li>
<li>Company Paid Parental Leave</li>
<li>Company Paid Maternity Leave</li>
<li>Company Paid Employee/Family Assistance Program (EAP)</li>
<li>Voluntary Medical &amp; Vision Insurance</li>
<li>Voluntary Dental Insurance</li>
<li>Voluntary Short-Term Disability</li>
<li>Voluntary Supplemental Term Life</li>
<li>Voluntary Accident, Legal, Hospital, Critical Illness Policies</li>
<li>401(k) Plan w/Employer Match</li>
<li>Annual Company Stock Purchase Opportunities</li>
<li>Discount Partnerships: Verizon, Ford, Perkspot</li>
<li>Health and Wellness Benefits, including Monthly Gym/Fitness Incentives</li>
</ul>
<p><b>We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We promote a Drug-Free Workplace.</b></p></div><p></p>

Skilled Laborer

Betacom Incorporated

<div><p><b>This is an in office position Monday through Friday. Bilingual Preferred.</b></p><div><div><div><p><b>
OVERVIEW:</b></p><p>
The Human Resources Coordinator (HRC) is responsible for effective execution of HR support functions for multiple site locations supporting all HR with responsibilities including administration, processes, and systems. This position will also maintain HR information, ensuring complete confidentiality at all times; and maintaining an awareness of federal and state employment-related laws and regulations. This position will ensure all new hires are on board tasks effectively and complete all I-9 requirements.</p><p>
In office position<b> </b><b>not</b> a remote opportunity.</p><h1 class="jobSectionHeader"><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></h1><ul><li>
Facilitate new-hire paperwork, set up employee files, and coordinate orientation sessions to ensure a smooth onboarding process.</li><li>
Communicate with new hires and serves as the primary point of contact throughout the onboarding process (from offer through first 90 days)</li><li>
Maintain and update employee records and HR databases (HRIS) with high accuracy.</li><li>
Execute and manage all I-9 requirements for all employees</li><li>
Set up and conduct new hire orientation and onboarding</li><li>
Process E-Verify and ensure form I-9s are completed accurately</li><li>
Respond to new hire questions regarding company policies, benefits, etc.</li><li>
Manage and update processes and programs that impact the onboarding experience</li><li>
Serve as the company expert on all federal, state, and local laws and regulations and ensure all HR policies and practices are in compliance with specific legal requirements</li><li>
Develop the best practices and process improvement</li><li>
Maintain company&rsquo;s Employee Handbook, HR forms, records, and employee files in accordance with applicable laws and regulations</li><li>
Maintain and create ID badges for employees</li><li>
Advise management in appropriate resolution of employee relations issues. Respond to inquires regarding policies, procedures, and benefit programs</li><li>
Perform general clerical work such as filing, copying, incoming and outgoing mail, etc.</li><li>
Support recruiting with resume screening, scheduling drug tests and background checks, etc.</li><li>
Provide back up to other team members, as necessary</li></ul><p><b>
OTHER DUTIES:</b></p><ul><li>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</li></ul><h1 class="jobSectionHeader"><b>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></h1><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><ul><li>
Demonstrated understanding and experience with the application of the State and Federal employment regulations</li><li>
Strong organizational and planning skills to handle multiple tasks and projects simultaneously</li><li>
Excellent time management skills to prioritize tasks as they arise</li><li>
Must have excellent attention to detail</li><li>
Must work in a fast-paced and dynamic environment without compromising the quality of the work product</li><li>
Must be able to perform job responsibilities with minimal or no supervision</li><li>
Excellent customer service skills are essential to the success of the position</li><li>
Must possess high ethical standards and possess an expert ability to handle sensitive and critical issues while protecting confidentiality</li><li>
Strong written, oral, and interpersonal communication skills</li><li>
Ability to preserve confidential and sensitive information</li></ul><p><b>
QUALIFICATIONS:</b></p><ul><li>
High school diploma/GED Equivalency</li><li>
Minimum of 1 year Human Resources Administration or support role experience</li><li>
Human Resource professional certification (SHRM, HRCI, PHR. etc.) is preferred</li><li>
Experience with ADP Workforce Now preferred</li><li>
Must have proficient computer software skills including Word, Excel, PowerPoint, Outlook, and Internet Explorer</li></ul><p><b>
PHYSICAL DEMANDS:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
The employee must regularly work at a desktop or laptop computer. Typing and vision will be used constantly.</li></ul><p><b>
WORK ENVIRONMENT:</b></p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
The noise level in the work environment is usually minimal.</li></ul></div></div></div></div><p></p>

Human Resources Coordinator - Tampa, FL

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Florida<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Care Agent (Temp-to-Perm)

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