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supervisor telecommunications operations

NeighborHealth

<div><div><p><b>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
</b></p><p></p><p>As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
</p></div><p></p><div><p>Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly &mdash; every role at NeighborHealth is vital. Together, we&rsquo;re advancing medicine and delivering the best care experience for our patients and community!
</p></div><p></p><div><div><div><p>Interested in this position? Apply online and create a personal candidate account!
</p></div></div></div><p></p><p><b>Current Employees of </b><b>NeighborHealth </b>- Please use our internal careers portal to apply for positions.
</p><p></p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
</p><p></p><p><b>Time Type:
</b></p>Full time
<p></p><p><b>Department:
</b></p>Telecommunications
<p></p><p><b>All Locations:
</b></p>151 Orleans Street
<p></p><p><b>Position Summary:
</b></p>NeighborHealth is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.
<p><b>What You'll Do
</b></p><p>The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly. They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use. This role also participates in an on-call rotation to help address urgent issues when they arise. When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.
</p><p></p><p><b>The successful candidate will be able to perform the following responsibilities:
</b></p><p><b>Essential Duties
</b></p><ul><li>Coordinate daily telecommunications work and help keep team priorities on track.
</li><li>Support the Telecommunications Manager with assigning and monitoring work.
</li><li>Serve as the main liaison with the Contact Center.
</li><li>Provide backup support for the PBX and related systems.
</li><li>Assist with system rollouts, upgrades, testing, and other special projects.
</li><li>Troubleshoot telecommunications issues and help resolve problems quickly.
</li><li>Work with vendors, internal departments, and staff to support reliable telecommunications service.
</li><li>Maintain records, documentation, and equipment information as needed.
</li><li>In the manager&rsquo;s absence, assign duties as needed to keep work moving.
</li><li>Support additional staff as the department grows or changes.
</li></ul><p></p><p><b>Training Responsibilities
</b></p><ul><li>Provide training for Contact Center systems and related telecommunications tools.
</li><li>Train incoming telecommunications staff on department procedures, systems, and support expectations.
</li><li>Develop and update training materials, guides, and process documentation.
</li><li>Provide follow-up help and refresher training when systems or procedures change.
</li></ul><p></p><p><b>On-Call Responsibility
</b></p><p>Participates in an on-call rotation with department staff to respond to urgent issues, outages, and other critical needs outside of regular business hours, ensuring timely support and continuity of service. Escalates to Manager or CTO, if necessary.
</p><p></p><p><b>Supervisory Scope
</b></p><p>Provides day-to-day coordination and task oversight for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses efficiently and service remains uninterrupted.
</p><p></p><p><b>What You&rsquo;ll Bring
</b></p><ul><li>Bachelor&rsquo;s degree in Telecommunications, Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
</li><li>7 to 10 years of progressive experience in telecommunications support, contact center operations, and enterprise phone systems, including increasing responsibility in coordination or leadership roles.
</li><li>Minimum of 5 years&rsquo; experience in healthcare or multi-site clinics required.
</li><li>Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
</li><li>Solid knowledge of PBX and VoIP systems, contact center platforms, call routing, telecom infrastructure, vendor coordination, and system implementation and support practices.
</li><li>Exceptional problem-solving and conflict-resolution abilities.
</li><li>Ability to handle sensitive and confidential matters with professionalism and discretion.
</li><li>Proficiency in Microsoft Office Suite.
</li><li>The ability to work in a fast-paced environment.
</li></ul><p></p><p><b>Work Environment &amp; Physical Requirements
</b></p><ul><li>This position operates in a professional office and clinic environment.
</li><li>Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
</li><li>Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
</li><li>Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
</li><li>Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
</li><li>May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
</li><li>Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment
</li></ul><p></p><p>The pay range for this role is $99,840 - $153,920
</p><p></p><p><b>EEO &amp; Accommodation Statement:
</b></p><p>NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
</p><p></p><p><b>Federal Trade Commission Statement:
</b><br>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or &ldquo;apps.&rdquo; Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
</p><p></p><p><b>E-Verify Program Participation Statement:
</b></p><p>NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.</p></div>

Supervisor, Telecommunications Operations

Health Resources in Action

<div><p>Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.</p><p>
In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we&rsquo;ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.</p><p>
HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:</p><ul><li><b>
Health and racial equity</b> by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.</li><li><b>
Leading with heart</b> by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.</li><li><b>
Collaboration</b> by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.</li><li><b>
Innovation</b> by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.</li></ul><p>
HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a homebase in Boston&rsquo;s Chinatown neighborhood.</p><p>
As part of our Public Health Services, HRiA manages an extensive portfolio of behavioral health initiatives, including statewide substance use helplines in Vermont and Oregon and substance use and problem gambling helplines in Massachusetts and Illinois. The Illinois Helpline for Opioids and Other Substances (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) was launched in 2017, building upon our experience operating the MA Substance Use Helpline (Massachusetts Department of Public Health, Bureau of Substance Addiction Services) for over 23 years. HRiA launched the Vermont Helplink (Vermont Department of Health, Division of Substance Use Programs) in 2019. HRiA began operating the MA Problem Gambling Helpline (Massachusetts Department of Public Health, Office of Problem Gambling Services) in 2020 and the Illinois Problem Gambling Helpline (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) in 2022. In December 2023, HRiA launched the Oregon Recovery Center Hotline, now the Oregon Hopeline (Oregon Health Authority).</p><p>
The Helpline contact center is the hub for the Helplines. Screening &amp; Information Specialists (SIS) comprise most of the contact center team and respond to incoming Helpline inquiries. Four Contact Center Supervisors provide Helpline services and provide direct supervision to a portion of the SIS team. Three Masters-level Clinicians supervise a portion of the SIS, implement follow-up services, and provide additional coverage and support. Additional Helpline team members deliver and support program operations, marketing and communication, web management, and data analysis and management, supervision, and leadership. The larger team is overseen by the Managing Director, Behavioral Health.</p><p>
To learn more about HRiA and our helplines, visit the following:</p><ul><li>
HRiA: www.hria.org</li><li>
IL Problem Gambling Helpline: www.WeKnowTheFeeling.org</li><li>
MA Problem Gambling Helpline: www.GamblingHelplineMA.org</li><li>
IL Helpline for Opioids and Other Substances: www.HelplineIL.org</li><li>
VT Helplink: www.VTHelplink.org</li><li>
MA Substance Use Helpline: www.HelplineMA.org</li><li>
Oregon Hopeline: www.oregonhopeline.org</li></ul><p></p><p><b><br>
Opportunity</b></p><p>
We are seeking a full-time Helpline Contact Center Supervisor to join our team on the Oregon Recovery Center Hotline (Oregon Hopeline), Massachusetts Substance Use &amp; Problem Gambling Helplines (MA Helpline), the Illinois Helpline for Opioids and Other Substances (IL Helpline), the Illinois Problem Gambling Helpline, and the Vermont Helplink (VT Helplink). This is an exciting opportunity to take on a newly developed position to support substance use treatment access across three states and supervise a diverse team of staff.</p><p></p><p><b><br>
Position Description</b></p><p>
We are seeking a full-time Helpline Contact Center Supervisor to join our team for the MA Helpines, the IL Helplines, and VT Helplink. We refer to these projects collectively as &ldquo;the Helplines.&rdquo; This is an exciting opportunity to support substance use treatment and problem gambling treatment access across three states and supervise a diverse team of staff.</p><p>
The Contact Center Supervisors are responsible for handling incoming Helpline inquiries and providing supervisory support to the contact center team. A portion of their time is providing scheduled and as-needed Helpline coverage, in addition to our dedicated team of 22 Screening &amp; Information Specialists (SIS). This includes responding to incoming calls, online chats, and SMS text messages from people seeking information about and help with accessing substance use and/or problem gambling services for themselves, a family member or friend, and/or a client. In this capacity, they assess Helpline users&rsquo; needs, determine the most appropriate substance use prevention, treatment, and/or recovery support service options, identify available options (through the Helplines&rsquo; databases), and refer callers to those services. They provide accurate information, education, support, and referrals in a non-judgmental, respectful, and culturally competent manner.</p><p>
About half of their time, Contact Center Supervisors provide supervisory support to the SIS team. Each Supervisor acts as a shift supervisor for SIS while they are working. This includes monitoring SIS consumer interactions, consulting with SIS and intervening during difficult interactions, and addressing any urgent issues as well as supporting the social-emotional wellbeing of staff and fostering their skill-building and professional growth. The Contact Center Supervisor will provide on-going training to SIS through periodic in-service trainings on relevant topics and will assist in the onboarding of new SIS.</p><p>
Each Supervisor also directly supervises up to six SIS team members. This includes providing bi-weekly supervision, processing timesheets, and assisting with schedule coordination. (SIS also receive regular, group-level supervision from one of our Clinicians.) Contact Center Supervisors are responsible for supporting contact center operations, including helping to coordinate a 24/7 coverage schedule, staffing, and technology needs. They are the liaisons between the contact center team and information technology (IT) support. The Contact Center Supervisor will also be called upon to contribute expertise to the development of policies, procedures, protocols, and curricula to support the Helplines, and may be engaged in providing this expertise to other HRiA teams and projects focused on substance use, problem gambling, and/or behavioral health equity.</p><p>
This is a full-time, remote position with a salary range of $57,000 to $64,000 based on skills and experience. Supervisors will receive training to assess the needs of Helpline users, provide appropriate information and referrals to services, and engage with and motivate Helpline users to follow through on referrals. They will also receive training on Contact Center operations, supervision essentials, and addiction, screening, treatment services, and resources.</p><p></p><p><b><br>
Benefits</b></p><p>
HRiA offers strong benefits to its employees, including:</p><ul><li>
Competitive salaries</li><li>
Health insurance</li><li>
Retirement plan</li><li>
Flexible summer hours</li><li>
Vacation starting at four weeks</li><li>
13 paid holidays, and office closure at the end of December</li></ul><p></p><p><b><br>
Duties and Responsibilities</b></p><p>
Management</p><ul><li>
Coordinate and implement projects related to contact center operations, including technology, equipment, onboarding &amp; training, among others, as assigned.</li><li>
Work with Helpline Management to coordinate Helpline staffing schedules to ensure continuous 24-hour staffing coverage.</li><li>
Serve as liaison between SIS and other project and organizational teams, to ensure appropriate representation and facilitate team integration.</li><li>
Supervise up to six SIS.</li><li>
Participate in on-call rotation.</li></ul><p>
Project Work</p><ul><li>
Troubleshoot technical contact center issues, and serve as liaison to IT support.</li><li>
Assist with coordination and implementation of onboarding and professional development activities.</li><li>
Assess the needs of Helpline users by telephone, online chat, and SMS texting.</li><li>
Provide appropriate information and referrals to substance use, problem gambling, and/or related services.</li><li>
Engage and motivate Helpline users to follow through on referrals by using active listening and motivational interviewing techniques.</li><li>
Obtain feedback on interactions with Helpline users.</li><li>
Gather and record data from Helpline users in Helpline database.</li><li>
Verify Helpline users&rsquo; insurance status, as applicable.</li><li>
Escalate Helpline user interactions to Helpline Managers as needed.</li><li>
Represent the Helpline at outreach events, meetings, and/or presentations as needed.</li></ul><p>
Thought Leadership</p><ul><li>
Continue to build and develop expertise in substance use disorders, problem gambling, and behavioral health equity.</li><li>
Suggest ideas/improvements through participation in teams and committees.</li><li>
Attend and actively participate in Helpline meetings and other activities to develop skills and make suggestions for project enhancements.</li></ul><p>
New Business Development</p><ul><li>
Maintain updated resume and bio for use in new business proposals.</li><li>
Assist with technical components of new business proposals as needed.</li></ul><p></p><p><b><br>
Candidate Qualifications</b></p><ul><li>
Five years of related experience (lived or professional) in the fields of substance use, recovery, problem gambling, and/or harm reductions Services, and manage mentor bachelor&rsquo;s degree in psychology, social work, human services, or related field in lieu of experience.</li><li>
Certified Resource Specialist (through Inform USA) preferred or willingness to obtain certification (at HRiA expense) within one year of hire.</li><li>
Demonstrated experience and ability to supervise staff, and provide appropriate guidance, feedback, mentorship, and support.</li><li>
Experience in information and referral services, customer service, counseling, substance use, problem gambling, or human services required.</li><li>
Ability to adapt to changes in work environment and expectations.</li><li>
Customer/consumer focused with excellent interpersonal and communication skills.</li><li>
Good computer skills and experience and/or ability to use online systems and databases.</li><li>
Openness to information that may be different from personal views.</li><li>
Willingness to work with consumers who may be ambivalent, resistant, impaired or have psychological disorders.</li><li>
Must be open to providing information about a variety of treatment options and paths to recovery based on a caller&rsquo;s needs.</li><li>
Must be respectful of cultural differences and value diversity of thought, backgrounds, and perspectives.</li><li>
Must have high ethical standards and a willingness to comply with professional expectations.</li><li>
Demonstrated history of dependability needed.</li><li>
Two years of sobriety requested for people in recovery.</li><li>
Fluency in a language other than English (e.g., Spanish, Portuguese, Mandarin) is a plus.</li></ul><p>
Hours for this position will be non-traditional, requiring either early morning or late evening and weekend availability. The position includes weekend or overnight on-call duties. The Helplines are open 24 hours/day, 7 days/week, 365 days a year.</p><p>
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.</p><p></p><p><b><br>
Procedure for Candidacy</b></p><p>
HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.</p><p>
HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.</p><p>
To apply, submit your cover letter and resume online at hria.org/about/careers</p><p>
Generally, our interviews take place between 9am-5pm ET. If you are contacted for an interview, please let us know if this timeframe is a challenge, so we can work with the interview team to find alternatives.</p></div>

Helpline Contact Center Supervisor

Boston Medical Center

<div><div><div><h3 class="jobSectionHeader"><b>Medical Technologist I Full Time (40hr Days, rotating weekends and holidays)</b></h3>
<div><div><ul><li>50239
</li></ul></div><div><ul><li>1 Boston Medical Center Place, Boston, Massachusetts
</li></ul></div><div><ul><li>Full Time</li></ul></div></div><p></p><div><br>
</div><div><p><b>POSITION SUMMARY:</b></p><p></p><p>
Under the general direction of the Technical Supervisor, provides ancillary support for clinical activities by performance and appropriate interpretation of moderate and high complexity clinical laboratory tests as defined under CLIA '88.</p><p></p><p><b>
Position: Medical Technologist I</b></p><p><b>
Department: Chemistry Lab</b></p><p><b>
Schedule: Full Time (40hr Days, rotating weekends and holidays)</b></p><p></p><p><b>
ESSENTIAL RESPONSIBILITIES / DUTIES</b>:</p><ul>
<li><p>
After specialized training and required experience, performs moderate and high complexity tests and interprets them.</p></li>
<li><p>
Acts as a resource and interprets tests for laboratory users in a manner consistent with level of training and knowledge.</p></li>
<li><p>
Reviews testing and/or procedures performed by other staff to maintain compliance with regulatory agencies as required when deemed qualified to do so by the section supervisor.</p></li>
<li><p>
Prioritizes STAT and routine samples.</p></li>
<li><p>
Ensures accurate specimen identification and specimen labeling consistent with section and departmental standard operating procedure.</p></li>
<li><p>
Ensures appropriateness of sample for requested testing, obtains approval for testing which deviates from standard operating procedure and follows up with notification to patient care unit and documentation in LIS.</p></li>
<li><p>
Ensures sample testing is performed within the defined time periods for each test type based on specimen viability as outlined in section specific policies and procedures.</p></li>
<li><p>
Initiates appropriate action and documents steps taken to resolve mislabeled/unlabeled or inappropriate specimens in a manner consistent with Departmental Policies and Procedures and with the Departmental Service Mission.</p></li>
<li><p>
Identifies labeling problems or discrepancies; informs other laboratory sections about patient identification or medical record number problems.</p></li>
<li><p>
Ensures that prepared samples are stored according to standard operating procedure (e.g. refrigerated, frozen, incubated).</p></li>
<li><p>
Ensures aliquotting and processing of specimens is performed within established time limits for each test.</p></li>
<li><p>
Accessions specimens according to standard operating procedure.</p></li>
<li><p>
Performs instrument and equipment maintenance as defined by each section's policy and procedures.</p></li>
<li><p>
Recognizes instrument, equipment or methodology problems and/or discrepancies and brings them, with documentation, to Assistant Supervisor or Supervisor's attention in a timely manner.</p></li>
<li><p>
Performs QC procedures and assesses Quality Control data according to section policy and procedures.</p></li>
<li><p>
Recognizes technical and non-technical problems/discrepancies in laboratory operations and brings these problems/discrepancies to Assistant Supervisor or Supervisor's attention.</p></li>
<li><p>
Performs analytic testing and assesses the validity of their results according to section policy and procedures.</p></li>
<li><p>
Maintains clear, concise, accurate and legible records of test performance.</p></li>
<li><p>
Provides proper documentation and records of all test procedures performed.</p></li>
<li><p>
Reviews patient results, recognizes problems and/or discrepancies. Investigates and performs additional testing to resolve problematic patient test results to the extent possible, documents involved activities and notifies Assistant Supervisor or Supervisor.</p></li>
<li><p>
Transcribes results/information with accuracy into LIS system.</p></li>
<li><p>
Appends appropriate coded comments as required by section standard operating procedures.</p></li>
<li><p>
Uses LIS to promote clarity and correct interpretation of laboratory results.</p></li>
<li><p>
Reviews entered LIS codes as required by section standard operating procedures for transcription accuracy prior to completing processing or reporting test results.</p></li>
<li><p>
Notifies appropriate person of all Critical Alert Values according to department/section procedures. Provides documentation of Critical Alert Values in LIS as required.</p></li>
<li><p>
Notifies appropriate person of all required call back of results. Provides complete documentation of all call backs in LIS and as required.</p></li>
<li><p>
Maintains proficiency for all designated LIS functions as outlined in section specific policies and procedures.</p></li>
<li><p>
Provides proper documentation of receipt and implementation of reagents/lots/materials.</p></li>
<li><p>
Ensures adequate Blood inventories are maintained according to standard operating procedure consistent with level of training and experience (Blood Bank only).
</p></li><li><p>Ensures all work is completed and/or accounted for according to section policy.</p></li>
<li><p>
Assists other laboratory sections as needed when directed by supervisory staff members.</p></li>
<li><p>
Participates in Quality Advancement/Quality Improvement activities according to Department policies and procedures.</p></li>
<li><p>
Maintains initial and annual competency documentation as outlined in section policies and procedures.</p></li>
<li><p>
Maintains age specific competency for all tests/procedures performed as required by regualtory agencies.</p></li>
<li><p>
Attends departmental continuing education classes during the year.</p></li>
<li><p>
Participates in scientific or service related continuing education classes.</p></li>
<li><p>
Attends all scheduled staff meetings or, if unable, accepts responsibility for reading meeting minutes during work time.</p></li>
<li><p>
Supports education of Medical Technology students, Pathology residents, new staff and others through participation in teaching activities which may be didactic and/or &quot;benchside&quot;.</p></li>
<li><p>
Supports technical training of departmental staff members, encompassing new employees, and new procedures and cross training.</p></li>
<li><p>
Participates on all Sectional, Departmental or Hospital committees or task forces as available.</p></li>
<li><p>
Communicates all important information regarding the laboratory (ie. inventory, testing status and instrument status) to fellow staff members.</p></li>
<li><p>
Answers the telephone according to departmental policy; responds to inquiries/requests.</p></li>
<li><p>
Works cooperatively with other laboratory staff members and takes initiative to determine where assistance is needed and renders assistance.</p></li>
<li><p>
Reports all incidents, safety hazards or accidents to appropriate personnel.</p></li>
<li><p>
Attends mandatory safety education sessions to keep informed of changes regarding safety issues.</p></li>
<li><p>
Respects patient and employee confidentiality.</p></li>
<li><p>
Keeps equipment and work area neat, orderly and well stocked; puts supplies away when received.</p></li>
<li><p>
Performs assignments with a minimum of direction and is available to help others.</p></li>
<li><p>
Maintains open communication with Supervisors and Medical Directors.</p></li>
<li><p>
Plans and prioritizes tasks and adjusts to variable workloads.</p></li>
<li><p>
Assesses the inventory on a weekly basis in assigned work area and notifies Supervisor of supply needs.</p></li>
<li><p>
Utilizes Medical Center&rsquo;s values as the basis for decision making and to facilitate the division&rsquo;s mission.</p></li>
<li><p>
Follows established Hospital Infection Control and Safety procedures.</p></li>
<li><p>
Performs other duties as assigned or as needed.</p></li>
</ul><div><div><div><div>
<p></p><p><b>(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).</b></p>
</div></div></div></div><p></p><p><b>
JOB REQUIREMENTS</b></p><p></p><p><b>
EDUCATION:</b></p><ul><li><p>
Requires a Bachelor&rsquo;s Degree from an accredited university or college in applied science, Medical Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor&rsquo;s degree in applied science, or other discipline with an Associate&rsquo;s Degree in Medical Laboratory Science or Medical Laboratory Technician with combined coursework sufficient to meet scientific requirement for employment in CAP accredited laboratory.</p></li></ul><p></p><p><b>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:</b></p><ul>
<li><p>
Preferred: Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification.</p></li>
<li><ul><li><i>Equivalent agency is defined as an agency that requires a degree in science from an accredited college or university with successful completion of an examination for certification. Such agencies include but are not limited to ASCP, NCA, American Medical Technologists (AMT), American Association of Bioanalysts (AAB), Health Education and Welfare (HEW), and American Society of Microbiologists (AMT).</i></li></ul></li>
</ul><p></p><p><b>
EXPERIENCE:</b></p><ul><li><p>
Entry level position.</p></li></ul><p></p><p><b>
KNOWLEDGE AND SKILLS:</b></p><ul>
<li><p>
Requires the knowledge of clinical tests and standards necessary to perform highly complex tests as defined by CLIA (see appendix A) and accurately report results.</p></li>
<li><p>
Requires the analytic abilities to perform highly complex testing as defined under CLIA 88 as listed in the appendix A to interpret findings, perform calculations, calibrate instruments, review highly complex testing performed by other employees as defined by CLIA guidelines and so forth.</p></li>
<li><p>
Requires the ability to maintain compliance with all regulatory agency (e.g. JC, CAP, FDA, AABB) requirements.</p></li>
<li><p>
Requires the manual/visual dexterity necessary to prepare specimens, prepare solutions, screen specimens and operate a computer software system. Requires interpersonal and English verbal and written language skills sufficient to exchange information with physicians, interact with other technologists and so forth.</p></li>
<li><p>
Requires the ability to perform venipuncture techniques</p></li>
</ul><p></p><h3 class="jobSectionHeader"><b>
LABBMC</b></h3><p></p><p><b>
Compensation Range:</b></p>
$26.92- $37.74<p>
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.</p><p><b>
NOTE</b>: This range is based on Boston-area data, and is subject to modification based on geographic location.</p><p></p><p>
Equal Opportunity Employer/Disabled/Veterans</p><p>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</p></div></div></div></div>

Medical Technologist I Full Time (40hr Days, rotating weekends and holidays)

Boston Children's Hospital

<p></p><div><div><div><div>The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.<br>
<b>Key responsibilities</b><ul><li>
Customer Service:<ul><li>
Demonstrating positive and effective customer service that supports departmental and hospital operations.</li><li>
Greeting, screening and directing patients, families and visitors.</li><li>
Registering new patients upon arrival.</li></ul></li><li>
Patient Registration/Discharge:<ul><li>
Monitoring clinic activity to ensure best possible patient experience.</li><li>
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.</li><li>
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.</li><li>
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.</li></ul></li><li>
Scheduling:<ul><li>
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.</li><li>
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.</li></ul></li><li>
Administration:<ul><li>
Maintaining personal calendars for physician/supervisor(s).</li><li>
Scheduling meetings, programs and events.</li><li>
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.</li><li>
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.</li><li>
Participating in the purchasing of inventory.</li><li>
Providing routine clerical support as needed.</li></ul></li><li>
Technology:<ul><li>
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.</li><li>
Enrolling patients and caregivers in patient portal.</li></ul></li></ul><br>
<b>
Minimum qualifications</b><br>
<b>Education:</b><ul><li>
A high school level of education, bachelor&rsquo;s degree preferred</li></ul><b>
Experience:</b><ul><li>
Prior customer service or administrative experience preferred</li><li>
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations</li><li>
The ability to work with diverse internal and external constituencies</li></ul><b>
Schedule: Monday-Friday, Rotating morning shifts (630a-8:30a start to 2p-5p end time), 40 hours weekly</b></div>
</div><div><p><b>Status</b></p>
<div>Full-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Temporary
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>40
</div></div><div><p><b>Pay Range</b></p>
<div>$15.00-$63.19 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Temp- Patient Experience Representative I- Radiology

Medical Laboratory Tech (12 pm-8:30pm and rotation weekends and holidays)

<p></p><div><div><div><div>The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.<br>
<b>Key responsibilities</b><ul><li>
Customer Service:<ul><li>
Demonstrating positive and effective customer service that supports departmental and hospital operations.</li><li>
Greeting, screening and directing patients, families and visitors.</li><li>
Registering new patients upon arrival.</li></ul></li><li>
Patient Registration/Discharge:<ul><li>
Monitoring clinic activity to ensure best possible patient experience.</li><li>
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.</li><li>
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.</li><li>
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.</li></ul></li><li>
Scheduling:<ul><li>
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.</li><li>
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.</li></ul></li><li>
Administration:<ul><li>
Maintaining personal calendars for physician/supervisor(s).</li><li>
Scheduling meetings, programs and events.</li><li>
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.</li><li>
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.</li><li>
Participating in the purchasing of inventory.</li><li>
Providing routine clerical support as needed.</li></ul></li><li>
Technology:<ul><li>
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.</li><li>
Enrolling patients and caregivers in patient portal.</li></ul></li></ul><br>
<b>
Minimum qualifications</b><br>
<b>Education:</b><ul><li>
A high school level of education, bachelor&rsquo;s degree preferred</li></ul><b>
Experience:</b><ul><li>
Prior customer service or administrative experience preferred</li><li>
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations</li><li>
The ability to work with diverse internal and external constituencies</li></ul><b>
Schedule: Fri-Sat, 11p-7a, Sun 3p-11p (24hrs), 100% onsite</b></div>
</div><div><p><b>Status</b></p>
<div>Part-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Temporary
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>24
</div></div><div><p><b>Pay Range</b></p>
<div>$15.00-$63.19 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Temp- Patient Experience Rep (Weekend Overnights/Eve)

Beth Israel Lahey Health

<div>
 <strong>
  When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.
  <br/>
  <br/>
 </strong>
 Identifies, reviews, and interprets third party payments, adjustments and coding denials for all professional services. Reviews provider documentation in order to determine appropriate coding and initiate corrected claims and appeals. Duties include hands on coding, documentation review and other coding needs for ICD-9, ICD-10. Works directly with the Billing Supervisor and Coding Manager to resolve complex issues and denials through independent research and assigned projects. (remote)
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Duties &amp; Responsibilities
 </strong>
 including but not limited to:
 <br/>
 <br/>
 <strong>
  Coding Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides review and/or coding of any coding related denied professional services for appropriate use of CPT, ICD-9, ICD-10, HCPCS, Modifier usage/linkage.
  </li>
  <li>
   Periodic review of codes, at least annually or as introduced or required.
  </li>
  <li>
   Reviews and analyzes rejected claims and patient inquiries of professional services, and recommends appropriate coding corrections via paper or electronic submission to the Follow up Team.
  </li>
  <li>
   Reports coding trends and issues to the coding supervisor for education within the coding department and/or physician education.
  </li>
  <li>
   Confers regularly with the Coding Department through regular departmental staff meetings, on-on-one meetings to review and discuss coding denials and education.
  </li>
  <li>
   Maintains certification requirements for coding.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Follow Up Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors days in A/R and ensures that they are maintained at the levels expected by management. Analyzes work queues and other system reports and identifies denial/non-payment trends and reports them to the Billing Supervisor.
  </li>
  <li>
   Responds to incoming insurance/office calls with professionalism and helps to resolve callers&rsquo; issues, retrieving critical information that impacts the resolution of current or potential future claims.
  </li>
  <li>
   Establishes relationships and maintains open communication with third party payor representatives in order to resolve claims issues.
  </li>
  <li>
   Reviews claim forms for the accuracy of procedures, diagnoses, demographic and insurance information, as well as all other fields on the CMS 1500.
  </li>
  <li>
   Reviews and corrects all claims/charge denials and edits that are communicated via Epic, Explanation of Benefits (EOB), direct correspondence from the insurance carrier or others and uses information learned to educate PFS and office staff to reduce future denials and edits of the same nature. Initiates claim rebilling or corrections and obtains and submits information necessary to ensure account resolution/payments.
  </li>
  <li>
   Identifies invalid account information (i.e.: coverage, demographics, etc.) and resolves issues.
  </li>
  <li>
   Evaluates delinquent third party accounts and processes based on established protocols for review, payment plan or write-off.
  </li>
  <li>
   Reviews/updates all accounts for write-offs and refunds.
  </li>
  <li>
   Keeps informed of all federal, state, and managed care contract regulations, maintains working knowledge of billing mechanics in order to properly ascertain patients&rsquo; portion due.
  </li>
  <li>
   Completes all assignments per the turnaround standards. Reports unfinished assignments to the Billing Supervisor.
  </li>
  <li>
   Handles incoming department mail as assigned.
  </li>
  <li>
   Attends meetings and serves on committees as requested.
  </li>
  <li>
   Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards.
  </li>
  <li>
   Provides and promotes ideas geared toward process improvements within the Central Billing Office.
  </li>
  <li>
   Assists the Billing Supervisor with the resolution of complex claims issues, denials and appeals.
  </li>
  <li>
   Completes projects and research as assigned.
  </li>
  <li>
   Provides feedback and participates as the coding representative for the Patient Financial Services Department on the Revenue Cycle teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Secondary Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
  </li>
  <li>
   Complies with policies and procedures as they relate to the job. Ensures confidentiality of patient, budget, legal and company matters.
  </li>
  <li>
   Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventive maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner.
  </li>
  <li>
   Refers complex or sensitive issues to the attention of the Billing Supervisor to ensure corrective measures are taken in a timely fashion.
  </li>
  <li>
   Observes irregularities in the cash/denial posting process and reports them immediately to the Billing Supervisor.
  </li>
  <li>
   Accepts and learns new tasks as required and demonstrates a willingness to work where needed.
  </li>
  <li>
   Assists other staff as required in the completion of daily tasks or special projects to support the department&rsquo;s efficiency.
  </li>
  <li>
   Performs similar or related duties as assigned or directed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Professional Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Researches and stays updated and current on CMS (HCFA), AMA and Local Coverage Determinations (LCD&rsquo;s), or Local Medical Review Policies (LMRP's) to ensure compliance with coding guidelines.
  </li>
  <li>
   Stays current on quarterly CCI Edits, bi-monthly Medicare Bulletins, Medicare's yearly fee schedule, Medicare Website, and specialty newsletters.
  </li>
  <li>
   Makes guidelines available via, paper, on-line access, web access, or any other means provided by manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Organizational Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain strict adherence to the Lahey Health Confidentiality policy.
  </li>
  <li>
   Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.
  </li>
  <li>
   Comply with all Lahey Health Policies.
  </li>
  <li>
   Comply with behavioral expectations of the department and Lahey Health.
  </li>
  <li>
   Maintain courteous and effective interactions with colleagues and patients.
  </li>
  <li>
   Demonstrate an understanding of the job description, performance expectations, and competency assessment.
  </li>
  <li>
   Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  </li>
  <li>
   Participate in departmental and/or interdepartmental quality improvement activities.
  </li>
  <li>
   Participate in and successfully completes Mandatory Education.
  </li>
  <li>
   Perform all other duties as needed or directed to meet the needs of the department.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 Education: High School diploma or equivalent, plus additional specialized training associated attainment of a recognized Coding Certificate
 <br/>
 <br/>
 Licensure, Certification &amp; Registration: CP (Certified Professional Coder through AAPC), CPC-A (Certified Professional Coder - Apprentice through AAPC), or CCS-P (Certified Coding Specialist Physician Based through AHIMA)
 <br/>
 <br/>
 Experience: 1-2 years of experience in billing, coding, denial management environment related field.
 <br/>
 <br/>
 <strong>
  Skills, Knowledge &amp; Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to work independently and take initiative
  </li>
  <li>
   Good judgment and problem solving skills
  </li>
  <li>
   Excellent organizational skills
  </li>
  <li>
   Ability to interact and collaborate effectively and tactfully with staff, peers and management.
  </li>
  <li>
   Ability to promote team work through support and communication.
  </li>
  <li>
   Ability to accept constructive feedback and initiate appropriate actions to correct situations.
  </li>
  <li>
   Ability to work with frequent interruptions and respond appropriately to unexpected situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 $25.00 - $34.00
 <br/>
 <br/>
 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
 <br/>
 <br/>
 As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
 <br/>
 <br/>
 More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
 <br/>
 <br/>
 Equal Opportunity Employer/Veterans/Disabled
</div>


Billing & Certified Coding Specialist I (Remote)

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