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Health Resources in Action

<div>Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.
In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we&rsquo;ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.
HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:<ul><li>
Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.</li><li>
Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.</li><li>
Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.</li><li>
Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.</li></ul>
HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a homebase in Boston&rsquo;s Chinatown neighborhood.
As part of our Public Health Services, HRiA manages an extensive portfolio of behavioral health initiatives, including statewide substance use helplines in Vermont and Oregon and substance use and problem gambling helplines in Massachusetts and Illinois. The Illinois Helpline for Opioids and Other Substances (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) was launched in 2017, building upon our experience operating the MA Substance Use Helpline (Massachusetts Department of Public Health, Bureau of Substance Addiction Services) for over 23 years. HRiA launched the Vermont Helplink (Vermont Department of Health, Division of Substance Use Programs) in 2019. HRiA began operating the MA Problem Gambling Helpline (Massachusetts Department of Public Health, Office of Problem Gambling Services) in 2020 and the Illinois Problem Gambling Helpline (Illinois Department of Human Services, Division of Substance Use Prevention and Recovery) in 2022. In December 2023, HRiA launched the Oregon Recovery Center Hotline, now the Oregon Hopeline (Oregon Health Authority).
The Helpline contact center is the hub for the Helplines. Screening &amp; Information Specialists (SIS) comprise most of the contact center team and respond to incoming Helpline inquiries. Four Contact Center Supervisors provide Helpline services and provide direct supervision to a portion of the SIS team. Three Masters-level Clinicians supervise a portion of the SIS, implement follow-up services, and provide additional coverage and support. Additional Helpline team members deliver and support program operations, marketing and communication, web management, and data analysis and management, supervision, and leadership. The larger team is overseen by the Managing Director, Behavioral Health.
To learn more about HRiA and our helplines, visit the following:<ul><li>
HRiA: www.hria.org</li><li>
IL Problem Gambling Helpline: www.WeKnowTheFeeling.org</li><li>
MA Problem Gambling Helpline: www.GamblingHelplineMA.org</li><li>
IL Helpline for Opioids and Other Substances: www.HelplineIL.org</li><li>
VT Helplink: www.VTHelplink.org</li><li>
MA Substance Use Helpline: www.HelplineMA.org</li><li>
Oregon Hopeline: www.oregonhopeline.org</li></ul> 
Opportunity
We are seeking a full-time Helpline Contact Center Supervisor to join our team on the Oregon Recovery Center Hotline (Oregon Hopeline), Massachusetts Substance Use &amp; Problem Gambling Helplines (MA Helpline), the Illinois Helpline for Opioids and Other Substances (IL Helpline), the Illinois Problem Gambling Helpline, and the Vermont Helplink (VT Helplink). This is an exciting opportunity to take on a newly developed position to support substance use treatment access across three states and supervise a diverse team of staff. 
Position Description
We are seeking a full-time Helpline Contact Center Supervisor to join our team for the MA Helpines, the IL Helplines, and VT Helplink. We refer to these projects collectively as &ldquo;the Helplines.&rdquo; This is an exciting opportunity to support substance use treatment and problem gambling treatment access across three states and supervise a diverse team of staff.
The Contact Center Supervisors are responsible for handling incoming Helpline inquiries and providing supervisory support to the contact center team. A portion of their time is providing scheduled and as-needed Helpline coverage, in addition to our dedicated team of 22 Screening &amp; Information Specialists (SIS). This includes responding to incoming calls, online chats, and SMS text messages from people seeking information about and help with accessing substance use and/or problem gambling services for themselves, a family member or friend, and/or a client. In this capacity, they assess Helpline users&rsquo; needs, determine the most appropriate substance use prevention, treatment, and/or recovery support service options, identify available options (through the Helplines&rsquo; databases), and refer callers to those services. They provide accurate information, education, support, and referrals in a non-judgmental, respectful, and culturally competent manner.
About half of their time, Contact Center Supervisors provide supervisory support to the SIS team. Each Supervisor acts as a shift supervisor for SIS while they are working. This includes monitoring SIS consumer interactions, consulting with SIS and intervening during difficult interactions, and addressing any urgent issues as well as supporting the social-emotional wellbeing of staff and fostering their skill-building and professional growth. The Contact Center Supervisor will provide on-going training to SIS through periodic in-service trainings on relevant topics and will assist in the onboarding of new SIS.
Each Supervisor also directly supervises up to six SIS team members. This includes providing bi-weekly supervision, processing timesheets, and assisting with schedule coordination. (SIS also receive regular, group-level supervision from one of our Clinicians.) Contact Center Supervisors are responsible for supporting contact center operations, including helping to coordinate a 24/7 coverage schedule, staffing, and technology needs. They are the liaisons between the contact center team and information technology (IT) support. The Contact Center Supervisor will also be called upon to contribute expertise to the development of policies, procedures, protocols, and curricula to support the Helplines, and may be engaged in providing this expertise to other HRiA teams and projects focused on substance use, problem gambling, and/or behavioral health equity.
This is a full-time, remote position with a salary range of $57,000 to $64,000 based on skills and experience. Supervisors will receive training to assess the needs of Helpline users, provide appropriate information and referrals to services, and engage with and motivate Helpline users to follow through on referrals. They will also receive training on Contact Center operations, supervision essentials, and addiction, screening, treatment services, and resources. 
Benefits
HRiA offers strong benefits to its employees, including:<ul><li>
Competitive salaries</li><li>
Health insurance</li><li>
Retirement plan</li><li>
Flexible summer hours</li><li>
Vacation starting at four weeks</li><li>
13 paid holidays, and office closure at the end of December</li></ul> 
Duties and Responsibilities
Management<ul><li>
Coordinate and implement projects related to contact center operations, including technology, equipment, onboarding &amp; training, among others, as assigned.</li><li>
Work with Helpline Management to coordinate Helpline staffing schedules to ensure continuous 24-hour staffing coverage.</li><li>
Serve as liaison between SIS and other project and organizational teams, to ensure appropriate representation and facilitate team integration.</li><li>
Supervise up to six SIS.</li><li>
Participate in on-call rotation.</li></ul>
Project Work<ul><li>
Troubleshoot technical contact center issues, and serve as liaison to IT support.</li><li>
Assist with coordination and implementation of onboarding and professional development activities.</li><li>
Assess the needs of Helpline users by telephone, online chat, and SMS texting.</li><li>
Provide appropriate information and referrals to substance use, problem gambling, and/or related services.</li><li>
Engage and motivate Helpline users to follow through on referrals by using active listening and motivational interviewing techniques.</li><li>
Obtain feedback on interactions with Helpline users.</li><li>
Gather and record data from Helpline users in Helpline database.</li><li>
Verify Helpline users&rsquo; insurance status, as applicable.</li><li>
Escalate Helpline user interactions to Helpline Managers as needed.</li><li>
Represent the Helpline at outreach events, meetings, and/or presentations as needed.</li></ul>
Thought Leadership<ul><li>
Continue to build and develop expertise in substance use disorders, problem gambling, and behavioral health equity.</li><li>
Suggest ideas/improvements through participation in teams and committees.</li><li>
Attend and actively participate in Helpline meetings and other activities to develop skills and make suggestions for project enhancements.</li></ul>
New Business Development<ul><li>
Maintain updated resume and bio for use in new business proposals.</li><li>
Assist with technical components of new business proposals as needed.</li></ul> 
Candidate Qualifications<ul><li>
Five years of related experience (lived or professional) in the fields of substance use, recovery, problem gambling, and/or harm reductions Services, and manage mentor bachelor&rsquo;s degree in psychology, social work, human services, or related field in lieu of experience.</li><li>
Certified Resource Specialist (through Inform USA) preferred or willingness to obtain certification (at HRiA expense) within one year of hire.</li><li>
Demonstrated experience and ability to supervise staff, and provide appropriate guidance, feedback, mentorship, and support.</li><li>
Experience in information and referral services, customer service, counseling, substance use, problem gambling, or human services required.</li><li>
Ability to adapt to changes in work environment and expectations.</li><li>
Customer/consumer focused with excellent interpersonal and communication skills.</li><li>
Good computer skills and experience and/or ability to use online systems and databases.</li><li>
Openness to information that may be different from personal views.</li><li>
Willingness to work with consumers who may be ambivalent, resistant, impaired or have psychological disorders.</li><li>
Must be open to providing information about a variety of treatment options and paths to recovery based on a caller&rsquo;s needs.</li><li>
Must be respectful of cultural differences and value diversity of thought, backgrounds, and perspectives.</li><li>
Must have high ethical standards and a willingness to comply with professional expectations.</li><li>
Demonstrated history of dependability needed.</li><li>
Two years of sobriety requested for people in recovery.</li><li>
Fluency in a language other than English (e.g., Spanish, Portuguese, Mandarin) is a plus.</li></ul>
Hours for this position will be non-traditional, requiring either early morning or late evening and weekend availability. The position includes weekend or overnight on-call duties. The Helplines are open 24 hours/day, 7 days/week, 365 days a year.
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty. 
Procedure for Candidacy
HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.
HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To apply, submit your cover letter and resume online at hria.org/about/careers
Generally, our interviews take place between 9am-5pm ET. If you are contacted for an interview, please let us know if this timeframe is a challenge, so we can work with the interview team to find alternatives.</div>

Helpline Contact Center Supervisor

NeighborHealth

<div><div>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
</div><div>Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly &mdash; every role at NeighborHealth is vital. Together, we&rsquo;re advancing medicine and delivering the best care experience for our patients and community!
</div><div><div><div>Interested in this position? Apply online and create a personal candidate account!
</div></div></div>Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
Time Type:
Full time
Department:
Telecommunications
All Locations:
151 Orleans Street
Position Summary:
NeighborHealth is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.
What You'll Do
The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly. They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use. This role also participates in an on-call rotation to help address urgent issues when they arise. When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.
The successful candidate will be able to perform the following responsibilities:
Essential Duties
<ul><li>Coordinate daily telecommunications work and help keep team priorities on track.
</li><li>Support the Telecommunications Manager with assigning and monitoring work.
</li><li>Serve as the main liaison with the Contact Center.
</li><li>Provide backup support for the PBX and related systems.
</li><li>Assist with system rollouts, upgrades, testing, and other special projects.
</li><li>Troubleshoot telecommunications issues and help resolve problems quickly.
</li><li>Work with vendors, internal departments, and staff to support reliable telecommunications service.
</li><li>Maintain records, documentation, and equipment information as needed.
</li><li>In the manager&rsquo;s absence, assign duties as needed to keep work moving.
</li><li>Support additional staff as the department grows or changes.
</li></ul>Training Responsibilities
<ul><li>Provide training for Contact Center systems and related telecommunications tools.
</li><li>Train incoming telecommunications staff on department procedures, systems, and support expectations.
</li><li>Develop and update training materials, guides, and process documentation.
</li><li>Provide follow-up help and refresher training when systems or procedures change.
</li></ul>On-Call Responsibility
Participates in an on-call rotation with department staff to respond to urgent issues, outages, and other critical needs outside of regular business hours, ensuring timely support and continuity of service. Escalates to Manager or CTO, if necessary.
Supervisory Scope
Provides day-to-day coordination and task oversight for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses efficiently and service remains uninterrupted.
What You&rsquo;ll Bring
<ul><li>Bachelor&rsquo;s degree in Telecommunications, Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
</li><li>7 to 10 years of progressive experience in telecommunications support, contact center operations, and enterprise phone systems, including increasing responsibility in coordination or leadership roles.
</li><li>Minimum of 5 years&rsquo; experience in healthcare or multi-site clinics required.
</li><li>Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
</li><li>Solid knowledge of PBX and VoIP systems, contact center platforms, call routing, telecom infrastructure, vendor coordination, and system implementation and support practices.
</li><li>Exceptional problem-solving and conflict-resolution abilities.
</li><li>Ability to handle sensitive and confidential matters with professionalism and discretion.
</li><li>Proficiency in Microsoft Office Suite.
</li><li>The ability to work in a fast-paced environment.
</li></ul>Work Environment &amp; Physical Requirements
<ul><li>This position operates in a professional office and clinic environment.
</li><li>Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
</li><li>Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
</li><li>Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
</li><li>Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
</li><li>May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
</li><li>Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment
</li></ul>The pay range for this role is $99,840 - $153,920
EEO &amp; Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
 
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or &ldquo;apps.&rdquo; Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.</div>

Supervisor, Telecommunications Operations

Boston Medical Center

Medical Laboratory Tech (12 pm-8:30pm and rotation weekends and holidays)

<div><div><div><h3 class="jobSectionHeader">Medical Technologist I Full Time (40hr Days, rotating weekends and holidays)</h3>
<div><div><ul><li>50239
</li></ul></div><div><ul><li>1 Boston Medical Center Place, Boston, Massachusetts
</li></ul></div><div><ul><li>Full Time</li></ul></div></div><div> 
</div><div>POSITION SUMMARY:
Under the general direction of the Technical Supervisor, provides ancillary support for clinical activities by performance and appropriate interpretation of moderate and high complexity clinical laboratory tests as defined under CLIA '88.
Position: Medical Technologist I
Department: Chemistry Lab
Schedule: Full Time (40hr Days, rotating weekends and holidays)
ESSENTIAL RESPONSIBILITIES / DUTIES:<ul>
<li>
After specialized training and required experience, performs moderate and high complexity tests and interprets them.</li>
<li>
Acts as a resource and interprets tests for laboratory users in a manner consistent with level of training and knowledge.</li>
<li>
Reviews testing and/or procedures performed by other staff to maintain compliance with regulatory agencies as required when deemed qualified to do so by the section supervisor.</li>
<li>
Prioritizes STAT and routine samples.</li>
<li>
Ensures accurate specimen identification and specimen labeling consistent with section and departmental standard operating procedure.</li>
<li>
Ensures appropriateness of sample for requested testing, obtains approval for testing which deviates from standard operating procedure and follows up with notification to patient care unit and documentation in LIS.</li>
<li>
Ensures sample testing is performed within the defined time periods for each test type based on specimen viability as outlined in section specific policies and procedures.</li>
<li>
Initiates appropriate action and documents steps taken to resolve mislabeled/unlabeled or inappropriate specimens in a manner consistent with Departmental Policies and Procedures and with the Departmental Service Mission.</li>
<li>
Identifies labeling problems or discrepancies; informs other laboratory sections about patient identification or medical record number problems.</li>
<li>
Ensures that prepared samples are stored according to standard operating procedure (e.g. refrigerated, frozen, incubated).</li>
<li>
Ensures aliquotting and processing of specimens is performed within established time limits for each test.</li>
<li>
Accessions specimens according to standard operating procedure.</li>
<li>
Performs instrument and equipment maintenance as defined by each section's policy and procedures.</li>
<li>
Recognizes instrument, equipment or methodology problems and/or discrepancies and brings them, with documentation, to Assistant Supervisor or Supervisor's attention in a timely manner.</li>
<li>
Performs QC procedures and assesses Quality Control data according to section policy and procedures.</li>
<li>
Recognizes technical and non-technical problems/discrepancies in laboratory operations and brings these problems/discrepancies to Assistant Supervisor or Supervisor's attention.</li>
<li>
Performs analytic testing and assesses the validity of their results according to section policy and procedures.</li>
<li>
Maintains clear, concise, accurate and legible records of test performance.</li>
<li>
Provides proper documentation and records of all test procedures performed.</li>
<li>
Reviews patient results, recognizes problems and/or discrepancies. Investigates and performs additional testing to resolve problematic patient test results to the extent possible, documents involved activities and notifies Assistant Supervisor or Supervisor.</li>
<li>
Transcribes results/information with accuracy into LIS system.</li>
<li>
Appends appropriate coded comments as required by section standard operating procedures.</li>
<li>
Uses LIS to promote clarity and correct interpretation of laboratory results.</li>
<li>
Reviews entered LIS codes as required by section standard operating procedures for transcription accuracy prior to completing processing or reporting test results.</li>
<li>
Notifies appropriate person of all Critical Alert Values according to department/section procedures. Provides documentation of Critical Alert Values in LIS as required.</li>
<li>
Notifies appropriate person of all required call back of results. Provides complete documentation of all call backs in LIS and as required.</li>
<li>
Maintains proficiency for all designated LIS functions as outlined in section specific policies and procedures.</li>
<li>
Provides proper documentation of receipt and implementation of reagents/lots/materials.</li>
<li>
Ensures adequate Blood inventories are maintained according to standard operating procedure consistent with level of training and experience (Blood Bank only).
</li><li>Ensures all work is completed and/or accounted for according to section policy.</li>
<li>
Assists other laboratory sections as needed when directed by supervisory staff members.</li>
<li>
Participates in Quality Advancement/Quality Improvement activities according to Department policies and procedures.</li>
<li>
Maintains initial and annual competency documentation as outlined in section policies and procedures.</li>
<li>
Maintains age specific competency for all tests/procedures performed as required by regualtory agencies.</li>
<li>
Attends departmental continuing education classes during the year.</li>
<li>
Participates in scientific or service related continuing education classes.</li>
<li>
Attends all scheduled staff meetings or, if unable, accepts responsibility for reading meeting minutes during work time.</li>
<li>
Supports education of Medical Technology students, Pathology residents, new staff and others through participation in teaching activities which may be didactic and/or &quot;benchside&quot;.</li>
<li>
Supports technical training of departmental staff members, encompassing new employees, and new procedures and cross training.</li>
<li>
Participates on all Sectional, Departmental or Hospital committees or task forces as available.</li>
<li>
Communicates all important information regarding the laboratory (ie. inventory, testing status and instrument status) to fellow staff members.</li>
<li>
Answers the telephone according to departmental policy; responds to inquiries/requests.</li>
<li>
Works cooperatively with other laboratory staff members and takes initiative to determine where assistance is needed and renders assistance.</li>
<li>
Reports all incidents, safety hazards or accidents to appropriate personnel.</li>
<li>
Attends mandatory safety education sessions to keep informed of changes regarding safety issues.</li>
<li>
Respects patient and employee confidentiality.</li>
<li>
Keeps equipment and work area neat, orderly and well stocked; puts supplies away when received.</li>
<li>
Performs assignments with a minimum of direction and is available to help others.</li>
<li>
Maintains open communication with Supervisors and Medical Directors.</li>
<li>
Plans and prioritizes tasks and adjusts to variable workloads.</li>
<li>
Assesses the inventory on a weekly basis in assigned work area and notifies Supervisor of supply needs.</li>
<li>
Utilizes Medical Center&rsquo;s values as the basis for decision making and to facilitate the division&rsquo;s mission.</li>
<li>
Follows established Hospital Infection Control and Safety procedures.</li>
<li>
Performs other duties as assigned or as needed.</li>
</ul><div><div><div><div>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
</div></div></div></div>
JOB REQUIREMENTS
EDUCATION:<ul><li>
Requires a Bachelor&rsquo;s Degree from an accredited university or college in applied science, Medical Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor&rsquo;s degree in applied science, or other discipline with an Associate&rsquo;s Degree in Medical Laboratory Science or Medical Laboratory Technician with combined coursework sufficient to meet scientific requirement for employment in CAP accredited laboratory.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:<ul>
<li>
Preferred: Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification.</li>
<li><ul><li>Equivalent agency is defined as an agency that requires a degree in science from an accredited college or university with successful completion of an examination for certification. Such agencies include but are not limited to ASCP, NCA, American Medical Technologists (AMT), American Association of Bioanalysts (AAB), Health Education and Welfare (HEW), and American Society of Microbiologists (AMT).</li></ul></li>
</ul>
EXPERIENCE:<ul><li>
Entry level position.</li></ul>
KNOWLEDGE AND SKILLS:<ul>
<li>
Requires the knowledge of clinical tests and standards necessary to perform highly complex tests as defined by CLIA (see appendix A) and accurately report results.</li>
<li>
Requires the analytic abilities to perform highly complex testing as defined under CLIA 88 as listed in the appendix A to interpret findings, perform calculations, calibrate instruments, review highly complex testing performed by other employees as defined by CLIA guidelines and so forth.</li>
<li>
Requires the ability to maintain compliance with all regulatory agency (e.g. JC, CAP, FDA, AABB) requirements.</li>
<li>
Requires the manual/visual dexterity necessary to prepare specimens, prepare solutions, screen specimens and operate a computer software system. Requires interpersonal and English verbal and written language skills sufficient to exchange information with physicians, interact with other technologists and so forth.</li>
<li>
Requires the ability to perform venipuncture techniques</li>
</ul><h3 class="jobSectionHeader">
LABBMC</h3>
Compensation Range:
$26.92- $37.74
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div></div></div></div>

Medical Technologist I Full Time (40hr Days, rotating weekends and holidays)

Tufts Medical Center

<div><div>Title: Executive Assistant III<div><div><div><div><div><div><div><div><div>
Hours: 40 hours per week; M-F - 8:00 AM to 4:30 PM
Location: Primarily onsite - 2 days in person in Burlington, Massachusetts (Corporate HQ) and 2 days in person at Tufts Medical Center in Boston, Massachusetts. 1 remote working day available at the discretion of the manager.</div></div></div></div></div></div></div></div></div>
Job Profile Summary</div><div>
 This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically, responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.</div><div> 
Job Overview</div><div>
Assumes the responsibility for administrative support and a acts as office coordinator for the department. This position performs duties requiring expert level administrative support and project management skills to assist a leader of a major corporate function, where assignments involve work of a confidential, complex nature and involve handling information of strategic importance. Assists executive by relieving them of complex details and advanced administrative duties. High-level contacts require the use of considerable discretion, judgment, tact, and diplomacy. Independently investigates assigned problems determining method of research data requirements as well as analysis techniques. Prepares reports and recommendations for action by supervisor. Contacts organization personnel at all levels to gather information and prepare reports. Provides day to day scheduling, meeting coordination and project implementation. Serves as a liaison to board level volunteers, physician and executive leaders in support of departmental activities. Serves a principal role in the scheduling and coordination of agendas, projects, and schedules.</div><div> 
Job Description</div><div>
Minimum Qualifications:</div><div>
1. Bachelor&rsquo;s Degree.</div><div>
2. Five (5) years of progressively responsible secretarial/administrative experience including three (3) years of secretarial/administrative experience to a senior-level executive.</div><div> 
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.</div><div> 
1. Produces correspondence, memos, minutes, and reports from dictation, drafts, models, etc. Edits material for grammar, spelling, and format and high-quality presentation and style. Prepares high quality presentation graphics.</div><div>
2. Attends meetings of committees/boards composed of executives from the voluntary sector in the capacity of recording secretary.</div><div>
3. Coordinates all department level meetings, arranges dates and place, books conference call line, notifies participants via Outlook calendar invitations; collects, copies and distributes meeting materials.</div><div>
4. Arranges a wide variety of inside and outside meetings, special events and activities. Prioritizes events for the most efficient use of available time. Makes travel arrangements for extended trips and groups.</div><div>
5. Coordinates large, complex internal and external meetings, seminars, and similar events. Coordinates production of meeting agenda.</div><div>
6. Communicates with a wide variety of high-level executives and officials to exchange critical or sensitive information and expedite matters on behalf of superior. Monitors progress on important matters and follows up to ensure disposition. Assignments involve work of a complex and confidential nature, necessitating exposure to highly sensitive information, and requiring considerable discretion, judgment, tact, and diplomacy.</div><div>
7. Receives phone calls and messages, provides informed interpretation on procedures and policies to high level internal and external customers, refers matters to appropriate executive, function, or department.</div><div>
8. Provides assistance with administrative processes associated with the department or function and expedites a wide variety of highly sensitive administrative matters requiring a basic understanding of hospital policies and operational issues.</div><div>
9. Processes and follows up to expedite office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc.</div><div>
10. Follows up with a variety of personnel within and outside of the organization to ensure timely completion.</div><div>
11. Independently performs assigned portions of highly sensitive projects, determining sources and method of obtaining information, data requirements for assigned information, as well as analytical techniques. Prepares reports and recommendations for action by superior.</div><div>
12. Prepares reports using statistical or financial tables, which may involve the development of original formats of graphs and charts for meaningful presentation of data.</div><div>
13. Sets up and maintains files and records of extremely sensitive, confidential information, ensuring efficient retrieval.</div><div>
14. May perform the following lead duties to coordinate activities and assigned personnel (where applicable): Plays a lead role in implementing new or revised systems and procedures. Performs basic trouble-shooting and provides feedback on process improvements; Relays work instructions provided by supervisor; Schedules, distributes, and monitors the flow of work on behalf of the Executive.</div><div>
15. Utilizes database applications software maintains reports appropriate to informational needs, and arranges and maintains information. Develops and produces a variety of reports.</div><div>
16. Performs miscellaneous clerical duties: collate, sort, fax, file, distribute, and retrieve documents and mail. Records and relays phone messages.</div><div>
17. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.</div><div>
18. Supports compliance with established hospital policies, quality assurance programs, safety and infection control policies and procedures.</div><div> 
Physical Requirements:</div><div>
1. Normal office setting.</div><div>
2. Frequent contact with patients, medical staff, and department personnel.</div><div>
3. Frequent sitting, occasional standing &amp; walking, and lifting of 5-10 lbs.</div><div>
4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.</div><div>
5. Requires ability to see computer screen and reports.</div><div> 
Skills &amp; Abilities:</div><div>
1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.</div><div>
2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written in English.</div><div>
3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint.</div><div>
4. Ability to write and spell in English to ensure accurate message taking.</div><div>
5. Excellent interpersonal skills are required and changing deadlines and the adaptability to change required.</div><div>
6. Ability to work under pressure and changing deadlines and the adaptability to change required.</div><div>
7. Ability to visualize the big picture independently with minimal supervision and direction.</div><div>
8. Excellent proofreading skills.</div><div>
9. In-depth understanding of office management and daily operations.</div><div>
10. Working knowledge of office equipment, such as printers and fax machines.
</div><div>11. Highly resourceful team player who can effectively work with staff and senior level managers.
12. Adapts quickly to changing priorities for organizational alignment.
13. Anticipates needs and take a proactive approach to needs of assigned personnel.
14. Has a proactive mindset.
15. High level of resourcefullness.</div> 
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth&mdash;one of the many ways we invest in you so you can thrive both at work and outside of it. 
Pay Range: 

$72,371.94 - $90,464.92</div>

Executive Assistant III - Tufts Medicine Medical Group

<div><div><div><h3 class="jobSectionHeader">Transporter (Per-Diem)</h3>
<div><div><ul><li>50376
</li></ul></div><div><ul><li>840 Harrison Avenue, Boston, Massachusetts
</li></ul></div><div><ul><li>Part time</li></ul></div></div><div> 
</div><div>POSITION SUMMARY:
Under the direction of the Transport Supervisor or the Director of Transport Services, performs a variety of duties, including transporting patient, medical equipment, and specimens to and from areas within the hospital as assigned.
Position: Transporter
Department: Patient-Equip Transport
Schedule: Part Time 
ESSENTIAL RESPONSIBILITIES / DUTIES:<div><ul>
<li>
Transports patients, specimens, equipment and related items and supplies safely and comfortably to and from areas within the hospital as assigned in a timely manner.</li>
<li>
Greets patients, families, visitors and staff in a friendly courteous positive customer service manner.</li>
<li>
Identifies self as a transporter.</li>
<li>
Hands-off patient to a caregiver.</li>
<li>
Verifies patient identification with patient and also by checking patient ID band.</li>
<li>
Obtains/verifies first and last name and medical record # and destination prior to transport.</li>
<li>
Receives and puts away all supplies in SMC and CPD.</li>
<li>
Match packing slips with Purchase Order numbers and file paperwork.</li>
<li>
Fill out Return Goods Authorization forms to send to purchasing to secure repair/return authorization.</li>
<li>
Delivers patient equipment to areas.</li>
<li>
Retrieves/cleans equipment from designated areas.</li>
<li>
Cleans/places label &quot;Equipment is Clean.&rdquo;</li>
<li>
Delivers broken equipment to the appropriate location for repair.</li>
<li>
Packages and ships repairs to repair companies and maintains repair log database.</li>
<li>
Communicates with vendors to coordinate repairs and equipment loaners.</li>
<li>
Picks up and returns all loaned or borrowed equipment from neighboring hospitals if necessary.</li>
<li>
Carries pager/radio/headset while on duty and responds to page or radio in a timely manner.</li>
<li>
Maintains in log all patient transports.</li>
<li>
Documents last and first name, time, destination etc., including specimens/equipment transported.</li>
<li>
Submits log to supervisor.</li>
<li>
Closes out trip, signs in/out for lunch and breaks.</li>
<li>
Records an inventory count of equipment each day.</li>
<li>
Utilizes filing systems for procurement archiving.</li>
<li>
Checks /inspects transport vehicle for safety prior to transport.</li>
<li>
Checks for cleanliness, sufficient oxygen for round trip, checks brakes, handrails, mattress, etc.</li>
<li>
Cleans if necessary.</li>
<li>
Performs all duties with a customer service focus.</li>
<li>
Represents the hospital and Nursing department in a professional, courteous manner in all dealings with other hospital employees, vendors, patients and visitors.</li>
<li>
Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights.</li>
<li>
Responds to all requests for service through radio, telephone and personal contact.</li>
<li>
If unable to assist a patient/customer needed service, follows thru with request by contacting dispatcher or supervisor.</li>
<li>
Refers the request to the correct individual.</li>
<li>
Refers all unanswerable or unfulfilled requests for service to the supervisor and/or manager.</li>
<li>
Maintains cleanliness and neatness of work and lounge areas.</li>
<li>
Assists in hospital emergency disaster plans.</li>
<li>
Identifies emergency situations and initiates appropriate response actions within the scope of his/her role.</li>
<li>
Is familiar with area disaster plan and responsibilities.</li>
<li>
Completes department charge slips and records all transactions into computerized information system and file documents as required.</li>
<li>
Request assistance from nurse/or aide in transferring/moving patient from wheelchair to stretcher or bed.</li>
<li>
Transports patients to the Morgue and to and from the Recovery Room.</li>
<li>
Performs dispatcher function as required.</li>
<li>
Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission.</li>
<li>
Follows established hospital infection control and safety procedures.</li>
<li>
Follows infection control policies, cleans stretcher/wheelchair after transporting a patient with &quot;precaution&quot; status.</li>
<li>
Remains knowledgeable of and follows department policies and procedures.</li>
<li>
Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.</li>
<li>
Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.</li>
<li>
Maintains a presentable appearance in accordance with dress code.</li>
<li>
Wears assigned uniform, pager and visible ID badge while on duty.</li>
<li>
Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, work assignments etc.</li>
<li>
Performs other duties as needed.</li>
</ul></div>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:<ul><li>
High diploma or GED preferred</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:<ul><li>
Work requires obtaining and the maintenance of CPR.</li></ul>
EXPERIENCE:<ul><li>
Requires 6-12 months of experience in customer service or patient transportation.</li></ul>
KNOWLEDGE AND SKILLS:<ul>
<li>
Requires heavy lifting and pushing, pulling and standing.</li>
<li>
Requires the interpersonal skills necessary to communicate clearly to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.</li>
<li>
Work requires demonstrated ability to effectively speak, read, and write English.</li>
<li>
Work requires ability to follow instructions, work independently and efficiently to complete assigned work.</li>
</ul>
Compensation Range:
$18.58- $22.20
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div></div></div></div>

Transporter (Per-Diem)

Alliance Ground International

<div>Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.
Ideal candidates will have at least one year of Customer Service experience. 
 Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
Job Responsibilities:<ul><li>
Greet client upon arrival at the airport with a friendly and professional demeanor.</li><li>
Escorting clients through security</li><li>
Escort clients to their gate, lounge, restaurant or amenity of their choosing.</li><li>
Assisting with luggage ensuring it loaded to the correct destination.</li><li>
Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.</li><li>
Assist client print boarding pass if necessary.</li><li>
 Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.</li><li>
Develop and maintain professional rapport with regulating agencies and airlines within the airport.</li><li>
Exhibit upmost confidentiality with clients and client information.</li><li>
Maintain strict adherence to escorting protocol within the airport.</li><li>
Utilize Airport Butler systems to manage service details and communicate with clients.</li><li>
Perform other duties as assigned.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).</li><li>
Must be able to sit or stand for long periods of time.</li><li>
Must be able to work in various weather conditions.</li></ul>
Knowledge, Skills &amp; Abilities:<ul><li>
Good Communication Skills &ndash; Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.</li><li>
Customer Service Skills &ndash; Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.</li><li>
Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.</li><li>
Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
</li><li>Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
High school diploma or GED</li><li>
Be at least 18 years of age.</li><li>
Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes &ndash; partial reimbursement of service plan will be paid monthly</li><li>
High proficiency of computer and smartphone skills, including smartphone applications.</li><li>
Excellent verbal and communication skills.</li><li>
Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.</li><li>
Must wear company uniform as outlined and conform to all grooming standards.</li><li>
Must after training, be able to efficiently use Airport Butler&rsquo;s automated reservation system, scheduling application, and communication technology.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
21.00 - 23.50
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Airport Concierge

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