219 وظيفة Manager Of Customer Services Call Center في Saudi Arabia

Position: Manager - Technical Infrastructure Specialist

Location: Jeddah

Position Summary

Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.

The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.

The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Required Skills & Experience

• 18-20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management.
• Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
• Should have strong experience in ITIL and ISO processes.
• Should have core technical expertise in at least 2 technologies.
• Should understand and worked on concept of Automation and AI.
• Should understand Risk and compliance management.
• Experience in Service Improvement Plan.
• Preferably from IT service company such as Wipro, Cognizant, LTI, etc.
• Must be from KSA Region.
• Good communication skills.

Key Responsibilities

Infrastructure Delivery Management

Lead end-to-end operations of:

• Data Center Infrastructure
• Server & Virtualization Platforms
• Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)
• Linux & Unix Platforms
• Deskside Support Services
• SOC and NOC
• Storage and Backup

Service Delivery & SLA Management

• Ensure availability and operational readiness of enterprise infrastructure.
• Drive proactive monitoring, incident management, problem management, and root cause analysis.
• Maintain system uptime, performance, capacity, and reliability.
• Establish and maintain service levels aligned with business requirements.
• Monitor and achieve SLA, OLA, KPI, and uptime targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

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