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client service executive - employee banking - lahore Jobs in Lahore

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client success operations specialist

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customer services specialist

client onboarding specialist

FineXcloud

<p><b>Job Description:</b></p><p>We are looking for a Client Onboarding Specialist to ensure a smooth and positive onboarding experience for new clients. The ideal candidate will guide clients through the initial setup process, provide product information, and ensure they understand how to use our services effectively.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to new client inquiries via calls, messages, and email.</li><li>Coordinate with internal teams to ensure successful client setup.</li><li>Provide guidance on products/services.</li><li>Understand client requirements and provide appropriate solutions.</li><li>Maintain accurate client records and onboarding documentation.</li><li>Address client questions and resolve onboarding issues promptly.</li><li>Ensure a positive client experience and build strong relationships.</li></ul><p><b>Requirements:</b></p><ul><li>A bachelor's degree in business, HR, marketing, or a related field is required.</li><li>Strong communication and interpersonal skills.</li><li>Good organizational and problem-solving abilities.</li><li>Experience with CRM or ERP systems is a plus.</li></ul><p>Apply at: jobs@finexcloud.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Client onboarding specialist

Decklaration

<div>
 <p>
  <strong>
   1Now
  </strong>
  is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
  <br/>
 </p>
 <p>
  We are looking for an
  <strong>
   Onboarding &amp; Support Specialist
  </strong>
  who can help new clients successfully set up and start using our platform while ensuring a smooth onboarding experience and ongoing support.
  <br/>
 </p>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Set up and verify new client accounts, including business details and platform configuration.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Upload and configure fleet data, pricing rules, booking policies, and availability settings.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Enable and verify insurance integrations such as RentalCover, Bonzah, or other supported providers.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Configure payment gateways, taxes, deposits, and refund workflows to ensure smooth transactions.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Connect and test system integrations including Turo, SMS, email, CRM, and analytics tools.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Conduct onboarding calls and train clients on how to effectively use the platform.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Perform QA checks and run test bookings before the client goes live.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Provide post-launch support during the first 30 days to ensure smooth activation and retention.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Respond to client queries and coordinate with internal teams to resolve setup or technical issues.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   6 Months to 1 year of experience in client onboarding, implementation, customer success, or support roles in a SaaS environment.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Strong understanding of system configurations, integrations, and troubleshooting.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Good communication skills with the ability to guide and train clients.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Detail-oriented with strong organizational and problem-solving skills.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Experience working with CRM tools or SaaS platforms is a plus.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Ability to manage multiple onboarding processes and client interactions.
  </li>
 </ul>
</div>


Client Onboarding Specialist

Alibaba

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
Daraz</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
4 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
1. Develop and implement business development strategies to achieve the company's sales goals and objectives.
2. Identify and pursue new business opportunities by prospecting, qualifying, and closing deals.
3. Build and maintain strong relationships with existing clients and stakeholders.
4. Collaborate with other departments, including operations, product and finance, to ensure a seamless customer experience.
5. Analyze market trends and competitor activities to identify business opportunities.
6. Prepare and present proposals to clients that align with their business needs and objectives.
7. Prepare and present business development reports to senior management on a regular basis.
8. Take end-to-end ownership of client onboarding process.</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
1. Bachelor's degree in business administration or a related field.
2. 4 years of experience in courier and logistics, with a strong background in B2B sales.
3. Proven track record of developing and implementing successful business development strategies and achieving sales targets.
4. Excellent communication, negotiation, and interpersonal skills.
5. Ability to analyze data, identify trends, and make informed decisions.
6. Strong customer focus and a commitment to providing exceptional service.
7. Proficient in Microsoft Office and a tech oriented mindset.
8. Ability to work independently with minimal supervision.</div></div></div>

Daraz-PK-Area Sales Manager (LHE)-Logistics

Imperial Resource Group, Global

<p><b>Company Overview:</b><br/>IRG Global is a leading provider of cutting-edge telecom solutions. We are committed to delivering high-speed connectivity, exceptional customer service, and innovative communication products to residential and business customers. As we grow, we're looking for passionate and results-driven individuals to become part of our sales team.</p><p><b>Position Summary:</b><br/>We&rsquo;re seeking a motivated <b>Inbound Telecom Sales Specialist</b> to handle incoming incoming sale and customer service call, understand client needs, and upsell or cross sell telecom services. You&rsquo;ll play a critical role in converting leads, upselling services, and ensuring customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer inbound calls and leads from customers and convert them into sales.</li><li>Understand customer needs and match them with suitable telecom products (internet, phone, bundles, etc.).</li><li>Provide accurate product information, pricing, and promotions.</li><li>Use persuasive sales techniques to close sales and meet monthly targets.</li><li>Maintain CRM records with call outcomes, customer details, and follow-up actions.</li><li>Collaborate with internal teams (technical, billing, support) to ensure smooth customer onboarding.</li><li>Stay up to date on industry trends, product changes, and competitors.</li></ul><p><b>Required Qualifications:</b></p><ul><li>1&ndash;3 years of experience in telecom or sales-related roles.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to meet or exceed sales targets.</li><li>Comfortable working in a fast-paced, performance-driven environment.</li><li>Familiarity with CRM software and inbound call systems.</li><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul><p><b>Preferred Skills:</b></p><ul><li>Strong communication skills in English.</li><li>Strong problem-solving and objection-handling abilities.</li><li>Tech-savvy with a passion for connectivity and communications.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive base salary plus uncapped commissions.</li><li>Paid training and development opportunities.</li><li>Dynamic work culture with growth opportunities.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs250,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Inbound Tele Sales Representative

A4Accountant PVT Ltd.

<p>Location: DHA phase 8, Lahore (Full Time Onsite)</p><p>Work Timings: 06PM - 03AM (Night Shift)</p><p><b>Topline Resource Group (TLRG)</b> is seeking a dynamic and results-driven <b>International Intake/Sales Specialist</b> to serve as the primary point of contact for prospective international clients seeking high-value legal services from our US-based law firm. This role blends empathetic client intake with consultative sales techniques to qualify leads, build trust across cultures and time zones, and achieve strong conversion rates on high-ticket matters (typically $5,000&ndash;$50,000+ retainers).</p><p>The ideal candidate has a proven track record in high-ticket phone/video sales conversions, exceptional communication skills (including handling diverse accents, cultural nuances, and non-native English speakers), and prior exposure to law firm environments (e.g., immigration, international law, or complex litigation practices). You will play a key role in growing our international client base while ensuring a professional, compliant, and client-centered onboarding experience.</p><p>Key Responsibilities</p><ul><li>Act as the first point of contact for inbound international inquiries (via phone, email, video calls, WhatsApp, or online forms) from prospective clients worldwide.</li><li>Conduct thorough initial consultations/intakes to understand clients' legal needs, gather critical case details, assess matter viability, and qualify leads against the firm's practice areas and acceptance criteria.</li><li>Apply high-ticket sales strategies to build rapport, address objections, educate prospects on US legal processes/services, demonstrate value, and close consultations by securing signed retainers or paid consultation fees.</li><li>Achieve and exceed monthly/quarterly conversion targets (e.g., 30&ndash;50%+ close rate on qualified leads) for high-value international cases.</li><li>Manage follow-ups, nurture warm leads, and coordinate timely handoffs to attorneys or paralegals for accepted cases.</li><li>Maintain accurate records in CRM/case management systems, document all interactions, and ensure compliance with ethical rules, data privacy (GDPR, etc.), and firm policies.</li><li>Handle sensitive, high-stakes conversations with empathy, professionalism, and cultural sensitivity, often under time pressure or across different time zones.</li><li>Collaborate with marketing, attorneys, and support teams to improve lead quality and conversion processes.</li><li>Provide basic guidance on next steps while clearly stating that legal advice is provided only by licensed attorneys.</li></ul><p>Qualifications &amp; Requirements</p><ul><li><b>Required Experience</b></li><li>2+ years in high-ticket sales (phone/video-based closing), with a demonstrated history of consistently high conversion rates.</li><li>Prior experience in a law firm setting (intake, sales, paralegal, or client-facing role), preferably with international or immigration/cross-border clients.</li><li>Proven success handling complex, emotional, or high-value sales conversations (e.g., legal services).</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Outstanding verbal and written communication skills in English (fluent, professional, persuasive, and adaptable to international/non-native speakers). Additional languages (e.g., Spanish, Mandarin, Arabic, etc.) are a strong plus.</li><li>Strong listening, empathy, rapport-building, and objection-handling abilities.</li><li>Consultative sales mindset with the ability to uncover needs, present solutions, and close deals ethically.</li><li>Comfortable with video calls (Zoom, etc.) and managing international time zones/cultural differences.</li><li>Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.</li><li>Proficiency with CRM tools, Google Workspace/Microsoft Office, and basic case management software.</li></ul><p><b>Education</b></p><ul><li>Bachelor's degree preferred (in business, communications, legal studies, or related field); relevant certifications or paralegal training a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Inbound Sales Specialist - US

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:<br>
<div>Jonas Club</div>, a division of Jonas Software, an operating group of Constellation Software Inc , has helped over 2,300 clubs around the world Client the right mix of software solutions to optimize the management of their unique businesses. We have achieved this by providing, and customizing, a fully integrated suite of applications designed to manage business areas such as Accounting &amp; Membership, Food &amp; Beverage, Retail Sales, Spas, Gyms, Fitness Centers &amp; Classes, Payroll, Employee Management &amp; HR, Hotels, Marinas &amp; more.</div></div><div></div><div><div><br>
The Position:</div></div><div><div>
This role directly supports the company&rsquo;s goals by ensuring that customers and internal teams can effectively learn and adopt Jonas Club products through a stable, well managed LMS. By keeping training content accurate, up to date, accessible, and aligned with product releases, the role helps drive product adoption, reduce support friction, and improve customer experience.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><div><br>
LMS Administration</div></div><div><ul><li><div>
Manage day-to-day operations of the LMS (Articulate Reach 360)</div></li></ul></div><div><ul><li><div>
Update and maintain existing courses to reflect product improvements and new features</div></li></ul></div><div><ul><li><div>
As proficiency grows, create the quarterly <i>What&rsquo;s New</i><i> </i>courses based on release notes</div></li></ul></div><div><ul><li><div>
Prepare courses for publication by linking references, uploading course PDFs and completing final QA steps</div></li></ul></div><div><ul><li><div>
Flag content gaps, technical issues, or inconsistencies for review by the Sr. Digital Education Specialist before publishing</div></li></ul></div><div><ul><li><div>
Monitor and troubleshoot technical issues and coordinate with the platform provider when needed</div></li></ul></div><div><ul><li><div>
Ensure content is accessible, organized, and consistently branded by adding alt text, video captions, and integrating AI-generated audio narration for accessibility and engagement</div></li></ul></div><div><ul><li><div>
Develop AI-assisted quizzes aligned with learning objectives and product accuracy</div></li></ul></div><div></div><div><div>
Reporting &amp; Insights</div></div><div><ul><li><div>
Provide timely updates on course status, user issues, and LMS performance to the Sr. Digital Education Specialist to support planning and decision-making</div></li></ul></div><div><ul><li><div>
Generate and distribute regular learning performance reports for leaders and stakeholders</div></li></ul></div></div><div><div><ul><li><div>
Maintain the Users Excel file to support internal teams with client registration verification</div></li></ul></div><div></div><div><div>
User Support &amp; Engagement</div></div><div><ul><li><div>
Manage user accounts across clients and internal staff, including onboarding, updates, and troubleshooting</div></li></ul></div><div><ul><li><div>
Register new support site accounts for the Academy to increase product awareness</div></li></ul></div><div><ul><li><div>
Future: Support manual setup for client team-based training assignments</div></li></ul></div><div></div><div><div><br>
Required Skills &amp; Qualifications:</div></div><div><ul><li><div>
2+ years of experience in LMS administration or a similar training technology role</div></li></ul></div><div><ul><li><div>
Proficiency in one or more LMS platforms (Articulate, Docebo, Cornerstone, etc.) and instructional design or course authoring tools (e.g., Rise 360, Storyline)</div></li></ul></div><div><ul><li><div>
Strong understanding of SCORM/xAPI and e-learning course standards</div></li></ul></div><div><ul><li><div>
Proficient with Excel and LMS-related data tracking</div></li></ul></div><div><ul><li><div>
Excellent attention to detail, organization, and follow-through</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills</div></li></ul></div><div><ul><li><div>
Able to execute course publishing workflows (uploads, links, QA)</div></li></ul></div><div><ul><li><div>
Familiarity with accessibility standards (alt text, structure content, captions, colour contrast, etc.)</div></li></ul></div><div></div><div><div>
Nice to Have:</div></div><div><ul><li><div>
Familiarity with customer education programs or client onboarding</div></li></ul></div><div><ul><li><div>
Background in L&amp;D or technical support</div></li></ul></div><div></div><div><div><br>
Success Profile &amp; Behaviours (Lominger Competencies)</div></div></div><div></div><div><div><div>
The ideal candidate will demonstrate strength in the following Lominger leadership competencies:</div></div><div><ul><li><div>
Learning Agility &ndash; Quickly grasps new tools, systems, and content needs; applies learning to improve outcomes.</div></li></ul></div><div><ul><li><div>
Customer Focus &ndash; Anticipates learner needs and removes friction from the learning journey.</div></li></ul></div><div><ul><li><div>
Priority Setting &ndash; Manages multiple tasks and stakeholders, using time effectively and focusing on what matters most.</div></li></ul></div><div><ul><li><div>
Action-Oriented &ndash; Takes initiative and follows through independently.</div></li></ul></div><div><ul><li><div>
Problem Solving &ndash; Applies sound judgment and logical reasoning to diagnose issues and recommend improvements.</div></li></ul></div><div><ul><li><div>
Interpersonal Savvy &ndash; Builds relationships across departments with empathy, professionalism, and clear communication.</div></li></ul></div><div><ul><li><div>
Process Management &ndash; Defines, builds, and refines repeatable processes that improve user experience and team efficiency.</div></li></ul></div><div><ul><li><div>
Drive for Results &ndash; Holds self accountable for timely, high-quality outcomes and ongoing optimization.</div></li></ul></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li><div>
LMS is stable, user-friendly, and widely adopted</div></li></ul></div><div><ul><li><div>
Learners are actively engaged with clear paths to completion</div></li></ul></div><div><ul><li><div>
Managers and stakeholders have the data they need to support their teams</div></li></ul></div><div><ul><li><div>
Training content is well organized, and publishing workflows are completed consistently and accurately</div></li></ul></div><div><ul><li><div>
Courses are consistently updated to reflect new features, improvements, and release-driven product changes</div></li></ul></div><div><ul><li><div>
Quarterly What&rsquo;s New courses are produced accurately and on schedule</div></li></ul></div><div><ul><li><div>
Content meets accessibility standards, including alt text and AI-generated narration</div></li></ul></div><div><ul><li><div>
AI-assisted quizzes are accurate, aligned with product knowledge, and maintained across all courses</div></li></ul></div></div><div></div><div><div><div><i><br>
Work Schedule &amp; Availability</i></div></div><div><ul><li><div>
Training Schedule:<br>
9:00 AM &ndash; 4:00 PM EST (6:00 PM &ndash; 2:00 AM PKT) for a minimum of two weeks.</div></li></ul></div><div><ul><li><div>
Post-Training Schedule:<br>
Once training is complete, the hours worked can be 4:00am-12:00pm EST (02:00 PM - 10:00 PM PKT) (subject to change based on business needs)<br>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Digital Education Assistant

Codistix (Pvt.) Ltd

<p><b>Role Description</b></p><p>This is a full time role for a <b>Human Resources Specialist</b>. The Human Resources Specialist will oversee and manage HR functions, develop and implement HR policies, and ensure compliance with labor regulations. Day to day responsibilities include handling employee benefits administration, addressing staff inquiries, managing personnel processes, and supporting recruitment efforts. The role involves collaborating with various teams to cultivate a positive workplace culture and ensure effective personnel management.</p><p><b>Qualifications</b></p><ul><li>Comprehensive knowledge and experience in Human Resources (HR) and HR Management</li><li>Ability to develop, implement, and maintain HR Policies and related documentation</li><li>Proficiency in managing Employee Benefits and ensuring regulatory compliance</li><li>Skills in Personnel Management, including employee onboarding, retention, and performance evaluation</li><li>Strong interpersonal and communication skills</li><li>Proven ability to work independently in a remote setting</li><li>Bachelor's degree in Human Resources, Business Administration, or related field</li><li>Professional HR certification (e.g., PHR, SHRM-CP) is a plus</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Human Resources Specialist

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