customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

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customer support executive Jobs in Lahore

customer support executive

account executive

client success associate

Accounts Automated (BPO/Outsourcing)

About UsWe are a growing Australian-centric accounting firm providing specialized bookkeeping, taxation, payroll, and advisory services to a diverse portfolio of SMEs across Australia. We pride ourselves on using a modern, cloud-based tech stack to deliver high-quality compliance and advisory support. We are seeking a detail-oriented Accounts Associate to join our team and act as a bridge between our trainees and senior management.About the RoleAs an Accounts Associate, you will take ownership of a dedicated client portfolio. You will move beyond basic data entry to handle complex reconciliations, BAS/IAS preparation, and end-to-end payroll. You will also play a pivotal role in mentoring our Accounts Trainees, ensuring that the foundational work meets the high standards required for Australian statutory reporting.Key Responsibilities<ul><li>Portfolio Management: Manage day-to-day bookkeeping for a suite of Australian clients, ensuring &quot;real-time&quot; data accuracy.</li><li>BAS &amp; Compliance: Prepare Business Activity Statements (BAS) and Installment Activity Statements (IAS), ensuring correct GST, WET, or Luxury Car Tax treatment where applicable.</li><li>Mentorship: Supervise and review the work of Accounts Trainees, providing technical guidance on Australian coding and compliance.</li><li>Advanced Reconciliations: Perform complex balance sheet reconciliations, including inter-company accounts and loan accounts.</li><li>AU Payroll &amp; STP: Manage end-to-end payroll, ensuring compliance with Single Touch Payroll (STP) Phase 2, Superannuation Guarantee, and WorkCover requirements.</li><li>Year-End Prep: Assist in preparing year-end workpapers and draft financial statements to a &quot;Partner-ready&quot; standard.</li><li>Process Optimization: Identify and implement Xero apps or workflow automations (e.g., Dext, Hubdoc, or Ignition) to improve efficiency.</li><li>Client Communication: Act as a primary point of contact for routine client queries regarding their accounts and ATO lodgment deadlines.</li></ul>About You<ul><li>Education: Bachelor&rsquo;s degree in Accounting/Finance; ACCA/CA/CPA (Qualified or Finalist).</li><li>Experience: 1&ndash;2 years of experience in an accounting firm, specifically working on Australian client files.</li><li>Technical Mastery: Advanced proficiency in Xero (Xero Advisor Certification is a major plus) and MS Excel.</li><li>AU Knowledge: Solid understanding of the Australian Tax Office (ATO) compliance calendar, GST legislation, and the AU Financial Year (July&ndash;June).</li><li>Leadership: Natural ability to mentor juniors and catch errors before they reach the manager level.</li><li>Communication: High-level professional English, with the ability to explain financial concepts clearly to Australian business owners.</li></ul>What We Offer<ul><li>Technical Growth: Direct exposure to complex Australian tax structures and advisory work.</li><li>Leadership Path: A clear trajectory toward a Senior Associate or Assistant Manager role.</li><li>Modern Environment: A firm that values automation and cloud-based efficiency over manual entry (Xero, Hubdoc, SuiteFiles).</li><li>Work-Life Balance: Early shift (7:00 AM &ndash; 4:00 PM) aligning with Australian business hours, leaving your afternoons free.</li></ul>Location: Fairways Commercial, Defence Raya, DHA Phase 6, Lahore Job Type: Full-time Work Location: In personWork Location: In person

Accounts Associate

Tkxel

<div>
 
 About the Role:
 
 We&rsquo;re looking for an energetic Associate Account Executive to help drive revenue, build strong client relationships, and support the full sales cycle. You&rsquo;ll work closely with the Sales team to identify opportunities, pitch solutions, and manage accounts with professionalism and persistence.
 
 
 
 Key Responsibilities:
 
 
 ● Source, qualify, and develop sales leads
 
 ● Support the end-to-end sales cycle, including client communication and follow-ups
 
 ● Build and maintain relationships with prospective clients
 
 ● Prepare proposals, presentations, and sales materials
 
 ● Collaborate with internal teams to deliver a smooth client experience
 
 ● Track activities and maintain accurate records in the CRM
 
 
 
 
 Requirements
 
 
 ● 1-3 years of experience in Sales or a related field
 
 ● Strong communication and relationship-building skills
 
 ● Comfortable managing outreach and follow-ups
 
 ● Self-motivated, organized, and target-driven
 
 ● Familiarity with CRM tools is a plus
 
 
 
 
</div>

Associate Account Executive - Sales

MH Consultants

Job Description:Sumato Solutions is looking for a motivated Business Development Associate to join our team. The ideal candidate should have 1 to 2 years of experience working on Upwork and Fiverr with a strong ability to generate leads, communicate with clients and close deals effectively.Responsibilities:<ul><li>Manage and optimize profiles on Upwork &amp; Fiverr</li><li>Generate leads, bid on projects and secure new clients</li><li>Communicate effectively with potential clients and close deals</li><li>Collaborate with the team to develop business growth strategies</li><li>Work with flexible hours based on business needs</li><li>Maintain and grow relationships with existing clients</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field</li><li>Experience: 1 to 2 years of proven experience on Upwork and Fiverr</li><li>Strong communication and negotiation skills</li><li>Ability to work independently and meet sales targets</li><li>Familiarity with software development services and IT solutions is a plus</li><li>Not camera-shy &ndash; confident in client meetings</li><li>Willing to work flexible hours when needed</li></ul>If you meet the requirements and are eager to grow in a business development role we encourage you to apply!To Apply: Send your resume to careers@sumatosolutions.com with the subject &quot;Business Development Associate Application&quot;.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Upwork: 1 year (Required)</li><li>Fiverr: 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

Business Development Associate

GHA Marketing Ltd

Position: Podcast Success Manager Location: Lahore (Gulberg, III, Lahore) Employment Type: Full-Time, Onsite Working Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMAbout UsGHA Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Podcast Success Manager to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>

Podcast Success Manager

Paypeople

PayPeople is one of Pakistan's leading cloud-based HR and Payroll software providers, helping organizations automate and streamline their HR operations. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.We are looking for a proactive and customer-focused Customer Retention Executive to strengthen client relationships, improve customer satisfaction, and ensure high client retention rates.Position SummaryThe Customer Retention Executive will be responsible for maintaining strong relationships with existing clients, conducting regular feedback sessions, coordinating issue resolution with internal teams, ensuring timely contract renewals and recurring payments, and collecting customer testimonials and references.The ideal candidate should possess excellent communication skills, strong follow-up abilities, and a passion for customer success.Key ResponsibilitiesClient Relationship Management&middot; Serve as the primary point of contact for assigned clients.&middot; Build and maintain long-term relationships with customers.&middot; Conduct monthly check-ins and feedback sessions with clients to assess satisfaction levels.&middot; Identify customer concerns and proactively address potential issues before they escalate.Customer Success &amp; Issue Resolution&middot; Gather customer feedback and document improvement suggestions.&middot; Coordinate with Support, Implementation, and Product teams to ensure timely resolution of client issues.&middot; Follow up with clients on reported concerns until satisfactory closure is achieved.&middot; Ensure smooth communication between customers and internal teams.Contract Renewals &amp; Payment Follow-Up&middot; Manage contract renewal processes and ensure timely execution of renewal agreements.&middot; Coordinate with clients to complete contract signing and documentation requirements.&middot; Follow up on recurring subscription payments and assist in reducing outstanding receivables.&middot; Work closely with the Accounts team to ensure timely payment collections.Customer Advocacy&middot; Obtain customer testimonials, success stories, and case studies from satisfied clients.&middot; Encourage clients to provide referrals and references where appropriate.&middot; Support customer engagement initiatives and relationship-building activities.RequirementsEducation&middot; Bachelor's degree in Business Administration, Marketing, HR, Communications, or a related field.Experience&middot; 1&ndash;3 years of experience in Customer Success, Customer Support, Client Services, Account Management, Relationship Management, or a similar role.&middot; Experience in SaaS, HRMS, ERP, or software companies will be preferred.Skills&middot; Excellent verbal and written communication skills.&middot; Strong relationship management and interpersonal skills.&middot; Problem-solving and conflict-resolution abilities.&middot; Ability to coordinate effectively across multiple teams.&middot; Strong follow-up and organizational skills.&middot; Proficiency in Microsoft Office and CRM systems.&middot; Customer-centric mindset with attention to detail.Work Location: In person

Customer Retention Executive

Biztekapps

Location: Walton Road (Onsite) Employment Type: Full-time - OnsiteJob Timings: 7 PM to 5 AMJob OverviewWe are looking for a Sales Executive who will directly deal with US based clients, manage ongoing customer relationships and support sales activities. The role involves handling company provided clients as well as developing and managing personal client portfolios over time.Key Responsibilities<ul><li>Communicate with US based clients via email, chat and calls.</li><li>Manage and maintain long term relationships with company clients.</li><li>Understand client requirements related to printing and packaging products.</li><li>Assist in sales, quotations, follow ups and order processing.</li><li>Generate and manage personal leads after completing training.</li><li>Ensure customer satisfaction and timely coordination with internal teams.</li><li>Maintain records of client interactions and sales activities.</li><li>Meet monthly performance and client success targets.</li><li>Strong English communication skills (verbal &amp; written).</li></ul>Work Location: In person

Customer Support Representative

HR Ways

﻿About the Client: ﻿A leading Manufacturer &amp; Distributor of quality Aluminum composite panels and components throughout Pakistan. ﻿ ﻿About the Role: Business Associate. ﻿Job Description: ﻿ ﻿﻿-Majorly communicating on director's behalf. ﻿-Managing and assisting director in operations and growth of current company. ﻿-Research assistance in upcoming projects.﻿﻿ ﻿-Handling basic bookkeeping tasks. ﻿-Filing and retrieving corporate records, documents, and reports. ﻿-Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives. ﻿-Helping prepare for meetings. ﻿-Accurately recording minutes from meetings. ﻿-Using various software, including word processing, spreadsheets, databases, and presentation software. ﻿-Reading and analyzing incoming memos, submissions, and distributing them as needed. ﻿-Provide general administrative support.﻿Other Details: ﻿Location: Lahore (Raiwind,Bahria Town, Lake City, Bahria Orchid) Timings: Monday-Saturday (9am - 5pm) ﻿Experience: Fresh Candidates. ﻿Qualification: BBA ﻿University: University Of Lahore &amp; LSE. ﻿Salary &amp; Benefits: Market Competitive.Execellant Communication &amp; Presentation skills.Pay: Rs70,000.00 - Rs80,000.00 per hourWork Location: In person

Operations Executive | Morning Shift

Explore 163+ Client success associate in Lahore this June. Find roles across top companies and apply now to boost your career.