business development representative Jobs in Boston

business development representative

customer ambassador (full time) Jobs in Boston

customer ambassador (full time)

front desk receptionist

patient service associate-1 Jobs in Boston

patient service associate-1

sales representative

customer service representative

Net2Source (N2S)

<div>
 
 
 Title: Receptionist/Directory Assistant II
 
 
 
 
 Work location: Boston, MA (Onsite)
 
 
 
 
 Contract: 8 months (Contract to hire)
 
 
 
 
 Pay Rate: $(25-30)/hr on W2
 
 
 
 Top 3 experience:
 
 
 1) Customer service is the main requirement for this role
 
 
 2) Ability to triage situations and be flexible with which items takes priority based on changing factors
 
 
 3) Basic computer literacy, especially with Outlook (Slack and Teams are bonuses) &middot;
 
 
 Job Description: Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.
 
 
 PRINCIPAL DUTIES AND RESPONSIBILITIES
 
 
 &bull; Maintain professional appearance of building lobby and reception area.
 
 
 &bull; Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
 
 
 &bull; Receive/ distribute mail and perform shipping functions for facility.
 
 
 &bull; Function as a liaison between event coordinators, customers, vendors, and visitors.
 
 
 &bull; Support, manage visitor tours and function as an ambassador to event coordinators.
 
 
 &bull; Assist visitors for meetings.
 
 
 &bull; Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.
 
 
 &bull; Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.
 
 
 &bull; Alerts Security or Facilities staff of any disturbances or potential issues.
 
 
 &bull; May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.
 
 
 &bull; Coordinate taxi service, van service or contracted bus service for large meetings and events.
 
 
 &bull; Uses company intranet to look up employees&rsquo; contact information.
 
 
 &bull; Communicate with employees on site-specific issues.
 
 
 &bull; Generate purchase orders using Ariba and manage expenses in concur.
 
 
 &bull; Distributes all outbound mail in time for daily departure by courier or US Government Client. Manages international shipping function and becomes familiar with relevant shipping rules and regulations.
 
 
 &bull; Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.
 
 
 JOB REQUIREMENTS
 
 
 &bull; Minimum high school diploma or GED
 
 
 &bull; Multi-tasking skills:
 
 
 &bull; Concierge/Front desk reception experience 0-3 years
 
 
 &bull; Professional appearance and demeanor
 
 
 &bull; Energetic and detailed-oriented
 
 
 &bull; Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus
 
 
 &bull; Customer Service experience
 
 
 &bull; Organizational: Organization is necessary for someone in this position.
 
 
 &bull; Ability to pass a comprehensive background check.
 
 
 &bull; Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.
 
 
 &bull; Recordkeeping: May need to maintain guest records and supervise hotel staff members.
 
</div>

Front Desk Receptionist

NeighborHealth

<div><div>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
</div><div>Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly &mdash; every role at NeighborHealth is vital. Together, we&rsquo;re advancing medicine and delivering the best care experience for our patients and community!
</div><div><div><div>Interested in this position? Apply online and create a personal candidate account!
</div></div></div>Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
Time Type:
Full time
Department:
Patient Advocacy Office
All Locations:
10 Gove Street &ndash; Taylor Building
Position Summary:
Under the Office of Patient Advocate, the Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and assist patients helping them navigate through the site and promote commitment to excellence. They will consistently maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
<ul><li>Patient experience. Provides warm welcoming to patients.
</li><li>Provide exceptional customer service to all patients, visitors and callers.
</li><li>Oversee the safe, efficient, and comfortable atmosphere of the reception area.
</li><li>Greet patients and other visitors and assist them as appropriate.
</li><li>Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the health center.
</li><li>Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary. Supports patient experience efforts at the health center. Interprets hospital policy, practices and procedures relating to patient care.
</li><li>Works closely with the Office of Patient Advocate.
</li><li>Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects.
</li><li>Maintain excellent punctuality and attendance.
</li><li>Adheres to all EBNHC and departmental policies and procedures.
</li></ul>Pay Range: Starting at $21/hr up to $30 based on relevant experience
EEO &amp; Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
 
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or &ldquo;apps.&rdquo; Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.</div>

Patient Service Associate-1

JPMorganChase

<div>JOB DESCRIPTION 
 
 
<div>At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. 
</div><div></div> 
<div>As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts &ndash; helping clients achieve their financial goals. 
</div><div></div> 
<div>Job Responsibilities
</div><div><div><ul><li>Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.</li>
<li>Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.</li>
<li>Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.</li>
<li>Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions &ndash; introducing them to our team of experts to help achieve their financial goals.</li>
<li>Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.</li>
</ul><div>Required Qualifications, Capabilities, and Skills
</div><div><div><ul><li>Ability to put clients first and exceed their expectations &ndash; delivering attentive and friendly service, creating a welcoming environment.
</li><li>Ability to build trusted relationships &ndash; demonstrating genuine care and concern during interactions with clients.</li>
<li>Ability to engage clients &ndash; communicating clearly and politely to understand and help, anticipating client needs.</li>
<li>Ability to quickly and effectively resolve client issues with attention to detail &ndash; providing a consistent client experience.
</li><li>Ability to elevate the client experience &ndash; working collaboratively as a team to deliver seamless service with care and sincerity.</li>
<li>Ability to quickly and accurately learn products, services, and procedures.</li>
<li>Client service experience or comparable experience.</li>
<li>High school diploma or GED equivalent.</li>
</ul><div>Preferred Qualifications, Capabilities, and Skills
</div><div><div><ul><li>Strong desire and ability to influence, educate, and connect customers to technology solutions.</li>
<li>Cash handling experience.</li>
</ul></div></div></div></div></div></div><div></div>ABOUT US 
 
 
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
 
<div>Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. 
</div><div></div> 
<div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Part Time (30 Hours) Associate Banker , Huntington Ave Branch, Boston, MA

Hans Biomed

<div>Aesthetics Sales Representative - Boston (Massachusetts) 
HansBiomed is a KOSDAQ listed, innovative company that specializes in Biologics and Medical device products. Our product line includes dental, spine, cosmetic, and plastic surgery supplies. Our headquarters is located in South Korea, and this position is for the U.S. branch. We are looking for a diligent, passionate, and driven MINT Sales Representative to join our sales team as we grow our business. 
Business Category: Plastic Surgery, Dermatology, Aesthetics, Cosmetics, and General Surgery 
Position Overview 
The MINT Sales Rep is a self-starter with a passion for delivering results and contributing to our overall sales goals. The MINT Sales Rep is responsible for acquiring new client prospects, and retaining and growing our existing client base, by leveraging selling skills and product and technical knowledge. Working with the sales team, under the guidance of the Regional Sales Manager, this position will coordinate sales activity, facilitate the sales process with prospective and current clients, and perform administrative tasks as needed. 
Key Responsibilities 
<ul>
<li>
Regularly recruit doctors, NP, PA, Nurses or Injectors (MedSpa) to attend Hans seminars, trainings and conventions</li>
<li>Conducts sales calls and other activities aimed at achieving sales quota and goals for the Sales Representative's assigned accounts and territory</li>
<li>Conducts all sales activities in accordance with Han's policies and procedures and in accordance with all applicable laws</li>
<li>Ability to multi-task and work well with others on projects and other assignments</li>
<li>Establish, develop and maintain positive business and customer relationships</li>
<li>Attends weekly planning meetings; under the direction of Regional Sales Manager; develops sales activity plans to optimize sales activities and achieve target sales performance</li>
<li>Attend conventions, events, meetings and tradeshows (may require weekends)</li>
<li>Cultivates new and expanded sales prospects and customer opportunities to achieve sales growth</li>
<li>Prepares and submits sales reports on a weekly basis</li>
<li>Assess clients needs and present suitable promoted products</li>
<li>Monitor leads to ensure they are current and that all follow up activities are addressed in a timely manner</li>
<li>Meets sales financial objectives</li>
<li>Interface with Marketing Department as needed</li></ul> 


Qualifications and Requirements 
<ul>
<li>
Bachelor's Degree in related field</li>
<li>2 years of sales experience</li>
<li>Excellent selling, communication and negotiation skills preferred</li>
<li>Exceptional customer service and interpersonal skills</li>
<li>Prior medical device sales experience preferred</li>
<li>Time management and organizational skills preferred</li>
<li>Legally eligible to work in the U.S.</li>
<li>Driver's license and vehicle required</li></ul> 


*** This position is remote based but ideally looking for candidates to serve clients in the state of Massachusetts near Boston. *** 
Benefits
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Travel reimbursement</li>
<li>Vision insurance</li>
<li>Work from home</li></ul> 


Compensation package
<ul>
<li>Base + Commission pay</li></ul> 


Schedule
<ul>
<li>Monday to Friday</li>
<li>Weekends as needed</li></ul></div>

Aesthetics Sales Representative – (Boston) Massachusetts

Blank Street

<div><h3 class="jobSectionHeader">About Blank Street:</h3>

About Blank Street:

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add a Spark to the Ordinary&hellip;

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You're able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For
<ul>
<li>A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day</li>
<li>A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary</li>
<li>Passionate about creating delicious coffee, matcha, and other cafe beverages</li>
<li>A strong independent problem solver with proven multi-tasking and communication skills</li>
<li>Someone who is curious, adaptable and always willing to learn</li>
<li>Comfortable working in a team or independently</li>
<li>Comfortable with cash-handling and maintaining store safety</li> 
</ul>
What You'll Own
<ul>
<li>Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular</li>
<li>Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks</li>
<li>Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality</li>
<li>Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows</li>
<li>Maintain Local Department of Health standards at all times</li>
<li>Full and complete knowledge and adherence to all product, service and brand training playbooks</li>
<li>Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base</li>
</ul>
Requirements
<ul>
<li>1+ years' experience in a customer service position, preferably in hospitality or coffee</li>
<li>18+ years of age</li>
<li>Able to lift 25+ lbs, and to stand for long periods of time</li>
<li>Availability that meets the needs of our cafes</li>
<li><ul><li>Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)</li>
<li>Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)</li>
<li>Weekend and holiday availability preferred</li>
</ul></li><li>You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as &quot;E-Verify&quot;)</li>
</ul>
Benefits &amp; Perks
<ul>
<li>$16.50-$17.50/hour plus tips</li>
<li>A comprehensive Barista accreditation and training program</li>
<li>Tenure based paid time off</li>
<li>Commuter benefits</li>
<li>Sick time</li>
<li>1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth</li>
<li>Complimentary coffee and treats on shift</li>
<li>Free Blank Street swag</li></ul></div>

Barista | Boston

DeepHealth

<div>Job Summary
The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. 
Expanded Essential Duties and Responsibilities<ul><li>
Serve as the primary Clinical AI product line technical support resource.</li><li>
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.</li><li>
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.</li><li>
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.</li><li>
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.</li><li>
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.</li><li>
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.</li><li>
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.</li><li>
Ensure compliance with healthcare regulatory standards and internal IT policies.</li><li>
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.</li><li>
Deliver product and service training to administrators, service-level users, and customers as needed.</li><li>
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.</li><li>
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.</li><li>
Integrate and support solutions within public cloud environments and DeepHealth platforms.</li><li>
Design, implement, document, and support technical solutions that meet customer and organizational requirements.</li><li>
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.</li><li>
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.</li><li>
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.</li></ul> 
Minimum Qualifications, Education, and Experience<ul><li>
Bachelor&rsquo;s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.</li><li>
Minimum of 5 years of experience in IT support roles.</li><li>
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.</li><li>
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).</li><li>
Strong Linux system administration and command-line experience.</li><li>
Experience with MSSQL database management and relational database technologies.</li><li>
Strong understanding of networking concepts, troubleshooting, and infrastructure support.</li><li>
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.</li><li>
Proven experience troubleshooting complex software applications and healthcare technology solutions.</li><li>
Experience with public cloud environments and cloud-based integrations.</li><li>
Familiarity with scripting, data serialization, and reporting tools such as SSRS.</li><li>
Strong troubleshooting, analytical thinking, and critical problem-solving skills.</li><li>
Experience using ticketing systems and ITIL-based support processes.</li><li>
Strong customer service, relationship management, and call center support experience.</li><li>
Excellent written and verbal communication skills with both technical and non-technical audiences.</li><li>
Ability to manage multiple priorities and work effectively under pressure.</li><li>
Ability to collaborate effectively across cross-functional technical and business teams.</li><li>
Flexibility to work varied schedules and participate in on-call rotations as required.</li><li>
Strong understanding of PC/server hardware platforms and general IT infrastructure.</li><li>
Professional communication and interpersonal skills required for internal and external customer interactions.</li></ul> 
Preferred Qualifications<ul><li>
CCNA or CCNP certification.</li><li>
CompTIA Linux+, RHCA, or RHCT certification.</li><li>
Radiology workflow experience.</li><li>
Experience in healthcare or clinical IT environments.</li><li>
Advanced knowledge of healthcare imaging and workflow technologies.</li></ul> 
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. 
Quality Standards<ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul> 
Travel
This position may require occasional travel. 
Working Environment
Remote 
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.</div>

Technical Support Engineer Associate

Manulife

<div>Business Analyst role on the Document Management Platform team is a high-impact opportunity to shape how John Hancock communicates with its customers at key moments, especially for new products and long-term care. You&rsquo;ll sit at the intersection of business, technology, and operations, turning complex requirements into clear, implementable solutions on the SmartCOMM platform.
Your work will directly support John Hancock&rsquo;s mission to make decisions easier and lives better by ensuring communications are accurate, timely, and easy to understand. In this role, you&rsquo;ll gain deep domain expertise, end-to-end delivery experience, strong cross-functional collaboration skills, and increased technical and analytical capabilities, all while having visible impact on critical customer-facing processes.
Office location: Boston - USA, or Toronto - Canada or Waterloo - Canada
Work arrangement: Hybrid - 3 days from Office (from nearest office), 2 days from Home; Working remotely option is not available.
Position Responsibilities:
Requirements Analysis &amp; Data Mapping
<ul><li>Review and interpret XSDs and related data models from admin systems to ensure required data elements are available to support SmartCOMM templates and communications.
</li><li>Gather and analyze mock-ups and business inputs for new or updated customer communications (e.g., letters, statements, invoices) and participate in walkthroughs with business and admin stakeholders.
</li><li>Translate business needs and mock-ups into clear Business Requirements Documents (BRDs), use cases, and detailed field-level mapping specifications between source systems (XSD/XML) and SmartCOMM templates.
</li><li>Create, maintain, and validate end-to-end data mapping documentation, ensuring completeness, accuracy, and alignment with business rules, regulatory requirements, and design standards.
</li></ul>Stakeholder Engagement &amp; Communication
<ul><li>Serve as a primary liaison between business partners, admin/system teams, SmartCOMM developers, and external vendors to ensure shared understanding of scope, requirements, and constraints.
</li><li>Communicate requirements, BRDs, and mapping specifications clearly to the development and QA teams, addressing follow-up questions and clarifications in a timely manner.
</li><li>Facilitate resolution of technical and requirements-related questions, balancing business needs, technical feasibility, and platform standards.
</li></ul>Integration &amp; Vendor Coordination
<ul><li>Coordinate integration activities with admin systems to ensure data feeds, APIs, and file exchanges support the required document generation and distribution workflows.
</li><li>Collaborate with print/output vendors (e.g., RRD) and internal partners to support successful delivery of physical and digital communications, including testing and operational readiness.
</li></ul>Testing, Quality, and Defect Management
<ul><li>Plan, coordinate, and support end-to-end testing of SmartCOMM solutions, from data extraction through document generation and delivery across all channels (PDF, print, digital).
</li><li>Partner with admin/system teams to secure required test data, extracts, and XMLs for QA and UAT purposes.
</li><li>Review and analyze QA queries and defects, validating against requirements and design; work with stakeholders to determine whether findings represent true defects or acceptable behavior and drive resolution.
</li></ul>Governance, Reporting, and Continuous Improvement
<ul><li>Participate in core team, governance, and prioritization meetings to report on status, risks, issues, and dependencies related to SmartCOMM initiatives.
</li><li>Provide clear, concise, and timely updates on requirements progress, mapping completion, integration readiness, and testing outcomes to stakeholders and leadership.
</li><li>Identify opportunities to standardize templates, mappings, and processes across communications, contributing to continuous improvement of the Document Management Platform and SmartCOMM delivery practices.
</li></ul>Required Qualifications:
<ul><li>Bachelor&rsquo;s degree in Business, Information Systems, Computer Science, Software Engineering or related field; equivalent combination of education and experience considered.
</li><li>Minimum 4 years of IT industry experience is required coupled with 0&ndash;2 years of experience in a Business Analyst, business systems, or related analytical role (internships, co‑op, or project experience acceptable).
</li><li>Technical &amp; Domain Skills (Role-Specific)
</li><li>Experience with REST API integration/services.
</li><li>Foundational understanding of software development and system integration concepts.
</li><li>Strong understanding of XML/XSD and basic data mapping is required
</li><li>Training will be provided for SmartCOMM-specific patterns.
</li></ul><ul><li>Analysis &amp; Requirements Skills
</li><li>Ability to gather information from stakeholders and help document requirements in a clear, structured format (e.g., process flows, simple BRDs, user stories, acceptance criteria).
</li><li>Strong attention to detail with the ability to analyze and validate data, mock‑ups, and test results against documented requirements.
</li><li>Basic understanding of testing concepts (system, integration, UAT) and willingness to support test planning and defect triage.
</li><li>Communication &amp; Collaboration
</li><li>Strong written and verbal communication skills; able to summarize issues and requirements clearly for both business and technical audiences.
</li><li>Demonstrated ability to work effectively in a team environment and collaborate across business, IT, and vendor partners.
</li><li>Comfortable participating in meetings, asking clarifying questions, and following up on action items.
</li><li>Comfort working with standard productivity and collaboration tools (e.g., Excel, PowerPoint, Visio/Miro, Confluence/SharePoint, Jira/Azure DevOps).
</li><li>Interest in learning customer communications technologies (SmartCOMM or similar CCM tools) and document management processes.
</li></ul>Preferred Qualifications:
<ul><li>Exposure to financial services, insurance, or technology projects is an asset but not required.
</li><li>Large environment complexity exposure is desired but not a must
</li></ul>When you join our team:
<ul><li>We&rsquo;ll empower you to learn and grow the career you want.
</li><li>We&rsquo;ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
</li><li>As part of our global team, we&rsquo;ll support you in shaping the future you want to see.
</li></ul>The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .
Referenced Salary Location
Boston, Massachusetts
<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Working Arrangement
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Hybrid
Salary range is expected to be between
$90,160.00 USD - $167,440.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&amp;D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .
Know Your Rights I Family &amp; Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)</div>

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