customer service representative - phone and chat - boston, ma

online customer service representative-part time

customer service representative - phone and chat - boston, ma Jobs in Boston

customer service representative ii Jobs in Boston

customer service representative ii

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online customer service representative-part time Jobs in Boston

customer service representative

ADF Medical

<div>
 We're hiring a dedicated and professional
 <strong>
  Online Customer Service Representative
 </strong>
 to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service &mdash; we want you on our team.
 <br/>
 <br/>
 <strong>
  Role:
 </strong>
 Online Customer Service Representative
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Customer Support &amp; Patient Services
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Fully Remote
 <strong>
  🕐 Type:
 </strong>
 Full-Time / Part-Time
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle patient and client inquiries through email, chat, and online support channels
  </li>
  <li>
   Provide accurate and helpful information on services, scheduling, billing, and general support
  </li>
  <li>
   Resolve customer concerns and complaints with empathy and professionalism
  </li>
  <li>
   Document all interactions accurately in our CRM and support systems
  </li>
  <li>
   Follow up with patients and clients to ensure full resolution and satisfaction
  </li>
  <li>
   Escalate complex or sensitive issues to the appropriate department promptly
  </li>
  <li>
   Maintain strict patient confidentiality in accordance with HIPAA guidelines
  </li>
  <li>
   Meet and exceed customer satisfaction targets and service quality standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay
  </li>
  <li>
   Health, dental &amp; vision benefits (full-time employees)
  </li>
  <li>
   Paid time off &amp; paid holidays
  </li>
  <li>
   Flexible scheduling options
  </li>
  <li>
   Supportive team culture and ongoing coaching
  </li>
  <li>
   Career growth and advancement opportunities within ADF Medical Services
  </li>
 </ul>
</div>


Online Customer Service Representative-Part Time

The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Summary:<br>
Responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.<br>
<br>
Does this position require Patient Care? No<br>
<br>
Essential Functions:<br>
<ul><li>Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
</li><li>Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.</li><li>Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.</li><li>Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.</li><li>Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.</li><li>Assist patients in understanding their medical bills, insurance coverage, and payment options.</li><li>Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Collections Experience 2-3 years required Knowledge, Skills and Abilities - Knowledge of medical billing processes, insurance claim submission, and reimbursement principles. - Familiarity with insurance plans, government programs, and their billing requirements. - Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues. - Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances. - Attention to detail and accuracy in recording collection activities and maintaining documentation.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Frequently (34-66%)
</li></ul><ul><li>Walking Frequently (34-66%)
</li></ul><ul><li>Sitting Occasionally (3-33%)
</li></ul><ul><li>Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
</li></ul><ul><li>Carrying Frequently (34-66%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Occasionally (3-33%)
</li></ul><ul><li>Pulling Occasionally (3-33%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Frequently (34-66%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Occasionally (3-33%)
</li></ul><ul><li>Crouching Occasionally (3-33%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Frequently (34-66%)
</li></ul><ul><li>Gross Manipulation (Handling) Frequently (34-66%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
55 Fruit Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Customer Service Representative II

US Zoom

<div><div><div><div>Boston, Massachusetts
</div></div></div><div>We&rsquo;re <b>iPostal1</b> and we&rsquo;re in growth mode!</div><div></div><div><br>
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we&rsquo;re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Boston, Massachusetts location.</div><div><br>
<b>
There will be a two-week, paid training which starts on Day 1!</b></div><div></div><div><br>
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!</div><div></div><div><br>
The salary range for this role is $16.00 - $19.00 per hour.</div><div></div><ul><li><br>
<b>Please note this is an in-office role. Remote work is not available.</b></li></ul><div><br>
<b>
Responsibilities:</b></div><br>
<div></div><ul><li>
Answer inbound calls from customers in a prompt and professional manner</li><li>
Identify the type of assistance needed</li><li>
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate</li><li>
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients</li><li>
Manage customer expectations</li><li>
Actively engage customers in on-line chat context</li><li>
Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)</li><li>
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.</li><li>
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting</li></ul><div></div><div><b><br>
Requirements</b>:</div><ul><li>
Active listening skills</li><li>
Results oriented</li><li>
Strong work ethic</li><li>
Excellent verbal and written communication skills</li><li>
Previous experience in a customer service-oriented role</li><li>
Proficient in navigating in a CRM and/or multiple software applications</li></ul><div></div><div><br>
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.</div></div><div></div>

Customer Service Representative - Phone and Chat - Boston, MA

Careers In Travel | Destination Planners

<div>
 <strong>
  Job Title:
 </strong>
 Work From Home - Hotel Reservations - Customer Service
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Flexible Schedule | Remote Work
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are seeking enthusiastic and customer-focused individuals to join our team as
 <strong>
  Hotel Reservations Customer Service
  <br/>
  <br/>
 </strong>
 <strong>
  Representatives
 </strong>
 . In this remote role, you&rsquo;ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.
 <br/>
 <br/>
 This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Assist clients in researching and booking hotel accommodations
 <br/>
 <br/>
 Provide accurate information about hotel options, pricing, and amenities
 <br/>
 <br/>
 Respond promptly and professionally to client inquiries via phone, email, or online messaging
 <br/>
 <br/>
 Maintain accurate records of client interactions, preferences, and reservations
 <br/>
 <br/>
 Collaborate with other team members to ensure excellent service delivery
 <br/>
 <br/>
 Stay current on travel trends, hotel offerings, and industry updates
 <br/>
 <br/>
 Participate in virtual team meetings and training sessions
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Excellent communication and customer service skills
 <br/>
 <br/>
 Friendly, professional demeanor and strong attention to detail
 <br/>
 <br/>
 Ability to work independently and manage tasks effectively
 <br/>
 <br/>
 Basic computer skills and reliable internet connection
 <br/>
 <br/>
 Interest in travel and helping clients plan exceptional hotel stays
 <br/>
 <br/>
 Previous experience in customer service, hospitality, or sales is a plus but not required
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 Flexible, remote work environment
 <br/>
 <br/>
 Full training and access to booking tools and industry resources
 <br/>
 <br/>
 Supportive team culture and mentorship
 <br/>
 <br/>
 Income-earning possibilities based on performance
 <br/>
 <br/>
 Access to exclusive travel discounts and industry perks
 <br/>
 <br/>
 Opportunities for personal and professional development
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Remote | Hotel Reservations Coordinator | Entry Level

HEYTEA

<p><b>Job Overview</b><br/>Join our vibrant boba tea team as a Boba Tea Barista or kitchen prep staff, where your energy and passion for customer service will shine! In this dynamic role, you&rsquo;ll craft delicious bubble tea beverages, provide exceptional service to our guests, and create a welcoming environment that keeps customers coming back. Your enthusiasm and attention to detail will be key in delivering a memorable experience, all while working in a fast-paced, fun setting. This paid position offers the opportunity to develop your skills in food and beverage preparation, sales, and customer engagement.</p><p><b>Duties</b></p><ul><li>Prepare and serve a variety of bubble tea drinks according to established recipes and quality standards</li><li>Operate POS systems for order processing and cash handling</li><li>Engage with customers warmly, taking orders, answering questions, and providing excellent service</li><li>Maintain cleanliness and organization of the caf&eacute; area, including food handling and food safety practices</li><li>Manage cash register transactions accurately, including cash handling and retail math calculations</li><li>Assist with food preparation tasks ensuring proper food safety protocols are followed</li><li>Support inventory management by restocking supplies and monitoring product freshness</li></ul><p><b>Requirements</b></p><ul><li>Prior barista or food service experience is preferred, especially in caf&eacute;s or retail environments</li><li>Strong time management skills to handle multiple orders efficiently during busy periods</li><li>Excellent customer service skills with a friendly, positive attitude</li><li>Basic math skills for cash handling, sales transactions, and retail math calculations</li><li>Knowledge of food safety standards and proper food handling procedures</li><li>Ability to stand for extended periods and work in a fast-paced environment</li><li>Reliable team player with good communication skills</li></ul><p>This role is perfect for energetic individuals who enjoy creating delightful beverages and engaging with diverse customers. We&rsquo;re committed to supporting your growth in the food industry by providing comprehensive training on all equipment and procedures. Join us to be part of a lively team dedicated to delivering exceptional caf&eacute; experiences!</p><p>Pay: From $15.75 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul><p>Work Location: In person</p>

Boba Tea Barista

The Hollister Group

<div>
 <p>
  <strong>
   Front Office Receptionist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  We&rsquo;re seeking a polished, professional Receptionist to support a busy office environment and deliver a consistently positive front desk experience. This role is ideal for someone who is customer-service focused, adaptable, and comfortable shifting priorities throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation
  </strong>
 </p>
 <ul>
  <li>
   Base salary: $60,000&ndash;$65,000
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide front desk coverage and serve as a welcoming first point of contact for employees, visitors, and vendors
  </li>
  <li>
   Answer and route calls and inquiries with professionalism and efficiency
  </li>
  <li>
   Support basic office coordination needs, including helping with space/room scheduling and general workplace requests
  </li>
  <li>
   Partner with internal teams to escalate and help resolve day-to-day office issues as they arise
  </li>
  <li>
   Maintain a tidy, organized, and professional front desk and nearby common areas
  </li>
  <li>
   Provide additional administrative support to teams as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Prior experience in a customer-facing office, administrative, hospitality, or reception setting
  </li>
  <li>
   Professional presence and strong interpersonal skills
  </li>
  <li>
   Clear written and verbal communication
  </li>
  <li>
   Strong organization, reliability, and attention to detail
  </li>
  <li>
   Comfortable working in a fast-paced environment and handling a variety of tasks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to Inclusion &amp; Belonging
  </strong>
 </p>
 <p>
  We&rsquo;re committed to fostering a workplace where people feel welcomed, respected, and able to do their best work. We value diverse perspectives and are proud to be an inclusive employer.
 </p>
</div>


Receptionist

The Colonnade Group

<div>
 Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?
 <br/>
 <br/>
 The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Sophisticated travelers stay at The Colonnade for its personal service, and exceptional amenities.
 <br/>
 <br/>
 Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay. As the face of our hotel, your primary responsibilities will be:
 <br/>
 <br/>
 <ul>
  <li>
   Greet customers immediately with a friendly and sincere welcome.
  </li>
  <li>
   Guest registration process and communication of hotel services and promotions.
  </li>
  <li>
   Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
  </li>
  <li>
   Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
  </li>
  <li>
   Provide directions to hotel facilities or events.
  </li>
  <li>
   Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
  </li>
  <li>
   Perform any other job duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and have excellent communication skills. Strong attention to detail and follow through are key to your success as well as the ability to multitask and work at a fast pace.
 <br/>
 <br/>
 Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of one year prior customer service experience required.
  </li>
  <li>
   Previous guest services experience within a hotel is strongly preferred.
  </li>
  <li>
   Graduate of Hotel School or college degree highly desirable
  </li>
  <li>
   Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
  </li>
  <li>
   Computer skills including MS Office needed. Opera experience is a plus
  </li>
  <li>
   Working knowledge of guest and hotel services, polices and operations
  </li>
  <li>
   Possess a valid driver's license and clean driving record is required.
  </li>
  <li>
   Upbeat, energetic and work as a part of a team
  </li>
  <li>
   Ability to maintain confidentiality
  </li>
  <li>
   Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Use your past hotel job or customer service experience to make a difference at The Colonnade Hotel. If you are ready for the challenge - we are ready for you!
</div>


Guest Service Agent

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