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clinical sales specialist

customer service specialist Jobs in Boston

customer service specialist

patient service coordinator iii Jobs in Boston

patient service coordinator iii

customer service representative

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Overnight Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
The pay for this position starts at $21.46 / hour with the potential to make up to $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400.</div><div></div><div><br>
This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.</div><div></div><div><br>
We offer:</div><ul><li>
Paid time off</li><li>
Consistent full time 40 hour per week schedule
</li><li>Employee discount</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div></div><div><br>
Schedule Available:</div><ul><li>
Tuesday- Saturday: 7:00pm-4:00am</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li>
Must be at least 18 years of age</li><li>
Must have a High School Diploma or GED</li><li>
Must currently have a valid US driver's license</li><li><div>
Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years</div></li><li><div>
No drug or alcohol related conviction on driving record in the past 5 years</div></li><li>
Must have at least 6 months of prior customer service experience</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</li></ul></div>

Overnight Customer Experience Representative - Boston Logan Airport

Woodforest National Bank

<div><div><b>Teller Retail Banker </b><b>-</b><b>071946</b></div><p></p><div><b>
Description</b><div></div><p><br>
Take the next step toward your new career today!</p>
<p>Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!</p>
<p>Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer&rsquo;s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:</p>
<ul><li>Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.</li>
</ul><ul><li>Processing transactions, opening accounts, and performing account maintenance.
</li></ul><ul><li>Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.</li>
</ul><ul><li>Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.</li>
</ul>
</div><p></p><div><b>Qualifications</b><div></div><div><br>
Minimum Qualifications/Experience:<br>
<ul><li>3 years of relevant and transferrable sales and/or customer service experience;</li></ul>
 OR an Associate&rsquo;s degree and 1 year of relevant and transferrable sales and/or customer service experience;<br>
 OR a Bachelor&rsquo;s degree.<br>
<ul><li>Previous instore banking experience is preferred, but not required.</li><li>Must be positive and engaging.
</li></ul><br>
Formal Education &amp; Certification:<br>
<ul><li>High School Diploma or equivalent required.
</li></ul><br>
Work Status:<br>
<ul><li>Full-time.</li></ul><br>
Supervisory Responsibility:<br>
<ul><li>No.</li></ul><br>
Travel:<br>
<ul><li>Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.</li></ul><br>
Working Conditions:<br>
<ul><li>Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
</li></ul><br>
Disclaimer:<br>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</div>
<p>
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</p></div><p></p><div><b>
Job</b><b>:</b> Branch Banking</div><div><b>
Primary Location</b><b>:</b> Ohio-New Boston</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Work Locations</b><b>:</b> OH - New Boston WM-0439 4490 Gallia St New Boston 45662</div><div><b>
Unposting Date</b><b>:</b> Ongoing</div><div><b>
Organization</b><b>:</b> Ohio</div></div>

Teller Retail Banker

Activstyle

<div><div><p><b>Ready to make a real difference in people&rsquo;s lives?</b><br>
ActivStyle is seeking compassionate, driven individuals to join our team&mdash;where purpose meets professionalism. As a trusted provider of home‑delivered medical supplies, we empower our clients to live with dignity, independence, and comfort.</p><p>
We are currently hiring for a dedicated <b>Customer Service Specialist</b> based out of our <b>Boston, MA office</b>. This position will operate on a <b>primarily remote/hybrid schedule;</b> however, you will be <b>required to work on‑site in the Boston office as needed</b> to support business needs and provide in‑office coverage when requested.</p><p>
In this role, you&rsquo;ll be the friendly voice and knowledgeable guide helping clients access essential products such as incontinence supplies, urological items, and other personal care essentials&mdash;all delivered discreetly to their door.</p><p>
If you&rsquo;re passionate about helping others and thrive in a supportive, mission‑driven environment, we&rsquo;d love to welcome you to the ActivStyle family.</p></div><p><b>
Position Summary:</b></p><p>
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.</p><div><h1 class="jobSectionHeader"><b>
Essential Functions and Job Responsibilities:</b></h1><ul><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Answer all calls and emails in a timely manner, in adherence to their goals</li><li>
Document all call information according to standard operating procedures</li><li>
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs</li><li>
Process orders, route calls to appropriate resource and follow up on customer calls where necessary</li><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation and orders</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies</li><li>
Verify insurance carriers are listed in the company&rsquo;s database system, if not request the new carrier is entered</li><li>
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.</li><li>
Meet quality assurance requirements and other key performance metrics</li><li>
Facilitate resolution on customer complaints and problem solving</li><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to patients and handle stressful situations with compassion and empathy</li><li>
Flexible with the actual work and the hours of operation</li><li>
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and &ldquo;How-To&rdquo; documents</li><li>
Develop and maintain working knowledge of current HME products and services offered by the company.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with ActivStyle&rsquo;s Compliance Program.</li><li>
Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.</li><li>
Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>
Perform other related duties as assigned.</li></ul><h1 class="jobSectionHeader"><b>
Competency, Skills and Abilities:</b></h1><ul><li>
Excellent customer service skills</li><li>
Analytical and problem-solving skills with attention to detail</li><li>
Decision Making</li><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>
Ability to work independently as well as follow detailed directives</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
Computer skills including knowledge of Microsoft Office applications</li></ul><h1 class="jobSectionHeader"><b>
Education and Experience Requirements:</b></h1><ul><li>
High School Diploma or equivalent &amp;</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.<br>
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li></ul><h1 class="jobSectionHeader"><b>
Physical Demands and Work Environment:</b></h1><ul><li>
Work environment may be stressful at times, as overall office activities and work levels fluctuate</li><li>
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li><li>
Subject to long periods of sitting and exposure to computer screen</li><li>
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li><li>
Must be able to lift 5 to 10 pounds periodically as needed.</li><li>
 Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li><li>
Mental alertness to perform the essential functions of position.</li><li>
May be exposed to angry or irate customers or patients</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li></ul><div><p><b>
Amazing Benefits At A Glance:</b></p></div><ul><li>
Team Driven and Values Based Culture</li><li>
Medical, Dental, and Vision Benefits</li><li>
Paid Time Off (PTO), Holiday Pay, Sick and Safe Time for Applicable States</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities</li><li>
401(k) and Generous Employer Match Opportunity</li></ul><div>
At ActivStyle we don&rsquo;t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.</div><div><br>
<i>
This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.</i></div></div></div><div></div>

Customer Service Specialist

Currentea

<p><b>Key Responsibilities</b></p><ul><li>Make delicious bubble tea drinks using fresh fruits, tea, milk, tapioca, and toppings&mdash;always following our recipe standards</li><li>Prep ingredients (like fruit cutting), clean your station, and keep the bar looking sharp</li><li>Greet customers, take orders, and give recommendations with a smile</li><li>Help manage stock levels and keep ingredients organized and fresh</li><li>Follow food safety guidelines and maintain a clean, safe workspace</li><li>Handle cash and process transactions accurately</li><li>Support training for new team members</li><li>Stay in the loop on seasonal drinks and promos</li><li>Assist with any other tasks as assigned by your manager</li></ul><p><b>Who We're Looking For</b></p><ul><li>No experience? No problem. Just bring the right attitude and willingness to learn</li><li>Prior retail or food service experience is a plus</li><li>Great communicator with solid customer service skills</li><li>Must be able to work weekends and holidays</li><li>Team player who thrives in a busy, fast-paced environment</li><li>Minimum Age: <b>16+</b></li></ul><p><b>Physical Expectations</b></p><ul><li>Stand/move for up to 8 hours</li><li>Lift up to 30 lbs</li><li>Handle repetitive tasks with care and consistency</li><li>Follow health &amp; safety protocols at all times</li><li>Communicate clearly with customers and teammates</li></ul><p>Ready to Apply?</p><p>Fill out this form:<br/>https://docs.google.com/forms/d/e/1FAIpQLSeJNBH7QTYAz3kg7yhd5ZY7yNitZM_-uJE7kK8SWZcp8S9d4A/viewform?usp=sharing&amp;ouid=110415236461366524346</p><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul><p>Shift:</p><ul><li>Morning shift</li><li>Night shift</li></ul><p>Work Location: In person</p>

Bobarista

Daily Provisions

<div><p><i>Union Square Hospitality Group (USHG) has created some of New York&rsquo;s most beloved restaurants, caf&eacute;s, and bars, offering outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, USHG now includes an acclaimed portfolio of restaurants and an expanding collection of fast-casual concepts.
</i></p><p><i>Born in 2017 from the kitchen of Danny Meyer&rsquo;s Union Square Cafe in New York City, Daily Provisions is a growing collection of all-day neighborhood cafes with restaurant roots. Daily Provisions offers a familiar, yet elevated, menu of classic dishes, including its signature crullers, all-day breakfast sandwiches with a runny yolk, and freshly brewed coffee and teas. Throughout the afternoon and evening, the restaurant serves chef-driven salads, made-to-order sandwiches, seasonal sides, and comforting dinner dishes like its famous Roast Chicken. A beloved neighborhood institution among New Yorkers, Daily Provisions has expanded to multiple locations total across New York, Jersey City, Boston, and Washington, D.C.</i></p><br>
<p></p>
<p><b>
Who you are:</b></p>
<p>
The FOH Team Member will work in collaboration with our Leadership Team to drive service each day and inspire team members to work together and hold one another accountable. This position displays warmth and hospitality while supporting the full scope of all stations and performs all Front of House duties and responsibilities expertly and efficiently. The role could also include administrative work, opening or closing duties, or stepping in to needed roles in the restaurant as business demands.</p>
<p><b>
What you&rsquo;ll do:</b></p>
<ul>
<li>Consistently support a culture of Enlightened Hospitality</li>
<li>Maintain efficiency and grace with a sense of urgency throughout service</li>
<li>Use strong communication and listening skills to effectively deliver accurate messaging to both guests and all teammates</li>
<li>Have full understanding of all menu items and how each is properly served and/or packaged with the ability to complete multiple FOH stations, roles, responsibilities, and tasks</li>
<li>Acknowledge and positively engage all guests at the expediting counter while managing guest expectations</li>
<li>Demonstrate an understanding of enlightened salesmanship and seek opportunities to inform guests about additional offerings (pastry, breads, rotisserie chicken, and other to-go items)</li>
<li>Have a general understanding of Department of Health (DOH) food safety standards</li>
<li>Carry yourself with a warm, welcoming demeanor when interacting with guests and coworkers</li>
<li>Derive pleasure from providing hospitality and exhibit excellent emotional self-awareness under pressure while maintaining a warm presence</li>
<li>Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success</li>
</ul>
<p><b>What we need from you:</b></p>
<ul>
<li>1+ years of experience in kitchens and/or service in a restaurant</li>
<li>NYCDOH Food Handlers License</li>
<li>Problem-solving and delegation skills</li>
<li>Strong verbal and written communication skills, ideally in two or more languages</li>
<li>Availability to work on the weekends</li>
<li>Able to stand for long periods of time and lift 50 pounds</li>
</ul>
<p><b>What you&rsquo;ll get from us:</b></p>
<p>
At Union Square Hospitality Group, <b><i>extending Enlightened Hospitality is at the heart of everything we do.</i></b> We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a FOH Team Member, you&rsquo;ll enjoy:</p>
<ul>
<li><i>Competitive pay:</i> Hourly rate of $15/hour plus tips</li>
<li><i>Quick access to earnings:</i> Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options</li>
<li><i>Comprehensive health coverage:</i> Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care</li>
<li><i>Time to recharge:</i> Generous paid time off and paid parental leave to support life outside of work</li>
<li><i>Invest in your future:</i> A matched 401(k) plan to help you grow long-term savings</li>
<li><i>Peace of mind:</i> Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services</li>
<li><i>Support in times of need:</i> Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship</li>
<li><i>Dining Discount:</i> A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones</li>
<li><i>Convenience &amp; flexibility:</i> Pre-tax commuter benefits for transit and parking</li>
<li><i>Growth and community:</i> Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality</li>
</ul>
<p><b>Putting Enlightened Hospitality into Practice</b></p>
<p>
Integral to our culture are our six behaviors. Our behaviors guide how we work together.</p>
<ul>
<li><b>We play to win with humble swagger. </b>Hospitality is a team sport where everyone deserves an opportunity to thrive and belong</li>
<li><b>Turn over the rocks and always be connecting dots </b>to build uplifting experiences and relationships</li>
<li><b>Center the salt shaker </b>with an unwavering commitment to excellence and the values that matter most</li>
<li><b>Write a great next chapter. </b>The road to success is paved with mistakes well-handled</li>
<li><b>Bring a charitable assumption </b>and err on the side of generosity</li>
<li><b>Leave our campsite better than we found it; </b>always responsible for the impact of our wake</li></ul><br>
<p></p>
<ul><li>The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.</li></ul>
<p><i>
The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.</i></p></div>

FOH Team Member - Harvard Square

Dana-Farber Cancer Institute

<div><div><div><div>Job Ref:</div><div>
JR-2014</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$56,310.00 - $69,930.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><div><b><br>
Primary Duties and Responsibilities:</b></div><div><div><div><div><div><div><div><div><div><p>
Under moderate supervision, will perform the following:<br>
1. Provide administrative support for Directors, department managers, clinicians, and/or faculty.<br>
2. Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.<br>
3. Manage meeting planning and schedules for individuals and teams within assigned department group.<br>
4. May liaise between patient and clinical staff to provide scheduling support.<br>
5. Draft communications for members of the department or individuals that the position is supporting for review.<br>
6. May be responsible for data entry.<br>
7. Provide email and phone communication with internal and external teams or collaborators.<br>
8. May serve as onsite representative for external groups, visitors, or collaborators.<br>
9. Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.<br>
10. Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.<br>
11. Coordinate travel arrangements as required/needed by department staff.<br>
12. Expected to identify and escalate areas of need regarding workflows to supervisors.<br>
13. May participate in training and onboarding new staff.<br>
14. Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.<br>
15. Other duties as assigned.</p><p><b>
Knowledge, Skills and Abilities:</b></p><ul><li>Strong written and oral communication skills.</li><li>Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.</li><li>Excellent ability to organize, multi-task, prioritize, and follow-through.</li></ul><p><b>
Minimum Job Qualifications:</b></p><p>
Minimum Education:<br>
High school diploma required. Bachelor&rsquo;s degree preferred.<br>
<br>
Minimum Experience:<br>
3 years of relevant experience.</p><p><b>
Supervisory Responsibilities:</b></p><p>
None</p><p><b>
Patient Contact:</b></p><p>
Yes, may have patient contact</p></div></div></div></div></div></div></div></div></div><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$56,310.00 - $69,930.00</div></div></div><p></p>

Administrative Specialist - Multiple Myeloma

<div><div><div><div>Job Ref:</div><div>
JR-1927</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$95,400.00 - $111,200.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>The Executive Assistant, Office of the Executive Vice President &amp; Chief Operating and Transformation Officer (EVP/COTO), serves as the primary administrative partner to the EVP/COTO, providing high-level, proactive support in a fast-paced, complex environment. This role anticipates executive needs, manages priorities, and ensures seamless coordination of the COTO&rsquo;s calendar, meetings, travel, and events.<br>
<br>
Acting as a trusted representative of the EVP/COTO&rsquo;s office, the Executive Assistant handles sensitive communications and materials with discretion and sound judgment. The role prepares executive correspondence and presentations, coordinates meetings and large-scale events, supports workforce and onboarding processes, and oversees key administrative and financial operations.<br>
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The Executive Assistant also supports operational and project initiatives, partners across teams, and drives continuous improvement in workflows and service quality. Success in this role requires strong judgment, organization, communication skills, and the ability to operate effectively in a dynamic, matrixed organization.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><p><b><br>
PRIMARY DUTIES AND RESPONSIBILITIES:
</b></p><ul><li>Under minimal supervision will perform the following:</li><li>
Provide knowledgeable and skilled general administrative support primarily to Executive Vice President(s). Responsibilities to include:</li><li>
Advanced communications support,</li><li>
Proactively triaging issues as they arise and determining appropriate action in response to inquiries,</li><li>
Act as designee of leader in specified areas as directed.</li><li>
Complex calendar management of senior executives and anticipating conflicts before they arise.</li><li>
Assist executive(s) in preparing presentations as needed; ensure room reservations and A/V equipment is set-up appropriately for EVP hosted meeting.</li><li>
Collaborate with leadership, HR, and hiring managers to manage and execute a smooth process for requirement and onboarding new hires.</li><li>
Work with leaders to track departmental workforce, i.e., employees, contractors, consultants, and keep organizational charts updated and compiled.</li><li>
May be responsible for managing in person events, ensuring there are appropriate speakers, hosts, and catering arranged.</li><li>
Coordinate department events, retreats, leadership meetings and other group meetings with internal and external entities.</li><li>
Prepare documents and correspondence that may be highly confidential or politically sensitive in nature. Book complex domestic and/or international travel itineraries.</li><li>
Attend administrative leadership team meetings as requested, ensuring these meetings have identified facilitators, agendas, and that action items are recorded and followed up on.</li><li>
May process invoices to ensure vendors are paid in a timely fashion, assign proper budget codes and coordinate reimbursements.</li><li>
Oversee department purchasing cards, online reconciliation, statement and receipts submission to Accounts Payable in a timely manner.</li><li>
Process various requisitions, purchase orders, personnel and other forms needed for the department&rsquo;s administration.</li><li>
May provide oversight of operational/administrative functions to department managers, including maintaining SOPs and educating staff as needed.</li><li>
Maintain a high-level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.</li><li>
Help to improve workflow, operating efficiency, and service quality within the department.</li><li>
May provide mentorship, supervision, or management to junior administrative staff.</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
</b></p><ul><li>Stellar communication skills, both written and verbal.</li><li>
Advanced knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.</li><li>
Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>
Resourceful with strong problem-solving skills.</li><li>
Ability to engage with appropriate urgency in situations that require quick response or turnaround.</li><li>
Ability to independently prioritize high volume of tasks and manage competing priorities.</li><li>
Demonstrated competency with budgeting and office systems and standard computer programs; ability to teach others as needed.</li><li>
Ability to work collaboratively with a wide range of people and diverse cultures.</li><li>
Ability to handle Interactions that require confidentiality and diplomacy.</li></ul><p><b>
MINIMUM JOB QUALIFICATIONS:
</b></p><p>Minimum Education:</p><p>
High school diploma required. Bachelor&rsquo;s degree preferred.</p><p>
Minimum Experience:</p><p>
8 years of administrative experience of which 3 years must be in an Executive Assistant role.</p><p>
License/Certification/Registration:</p><p>
N/A</p><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
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Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p></div></div></div><p></p>

Executive Assistant to the EVP/COO/CTO

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