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patient experience representative (monday-friday 8:30am-5:00pm)

2nd shift quality control specialist (contract) 28670

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patient experience representative (monday-friday 8:30am-5:00pm) Jobs in Boston

customer service representative

Boston Children's Hospital

85469BR Patient Services-Nursing Job Posting Description Patient Experience Representative. Monday-Friday 8:30am-5:00pm. Department Summary: The Infusion and Day Treatment Program at Boston Children&rsquo;s Hospital has two locations, on the main campus in Boston and at Boston Children&rsquo;s Waltham. The program is a unique ambulatory program for patients and an alternative to inpatient admission for patients requiring infusion therapies and novel medical day treatments. The program offers these patients, who range in age from infancy to adulthood, a place to receive treatment in a family-centered environment that offers consistent and on-going relationships with a healthcare team. Position Summary: Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives &amp; projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors Greets, screens, directs, and registers patients Collaborates with referring providers and practices to manage complex patient issues Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience Accurately collects, verifies, and records all patient demographic and insurance information. Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum Qualifications Education: High School Diploma/ GED Experience: Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $19.06-$27.64 Hourly Office/Site Location Boston Job Posting Category Administration Remote Eligibility Onsite Only

Patient Experience Representative (Monday-Friday 8:30am-5:00pm)

Fidelity Investments

<div><h3 class="jobSectionHeader">Job Description:</h3>
Security Receptionist
The Role
As a Security Receptionist you serve as a key member of the Global Security Operations team, embodying the role of a Brand Ambassador for our organization. Your primary focus will be to deliver exceptional customer service while collaborating with a team of dedicated security professionals.
This role is pivotal in creating a memorable and welcoming experience for all Fidelity associates, visitors, vendors, and customers, ensuring they receive top-notch hospitality and safety assistance. You will be the first point of contact for all individuals entering our premises, representing Fidelity with professionalism, and adhering to security protocols.
If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today!
<ul><li>Warmly greet and welcome visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures.
</li><li>Manage the visitor management system or entry log to ensure accurate records and effective security measures.
</li><li>Perform all building access and check-in procedures, including issuing badges for guests and employees.
</li><li>Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team.
</li><li>Identify and report potential hazards and security issues, such as spills, obstructions, or malfunctioning doors, to the appropriate Janitorial staff, Facilities Administrator, and/or Security Managers promptly.
</li><li>Demonstrate effective verbal communication skills and active listening abilities.
</li><li>Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required.
</li><li>Administer basic first aid and CPR.
</li><li>Perform Administrative tasks as needed.
</li></ul>The Expertise and Skills You Bring
<ul><li>Possess 1-3 years of prior experience in a customer experience or related role.
</li><li>Preferred bachelor&rsquo;s degree in a related field of study
</li><li>Strong interpersonal skills and keen observation abilities
</li><li>Ability to perform effectively under stressful conditions.
</li><li>Exhibit a high level of integrity, professionalism, organization, and situational awareness with a talent for multitasking and prioritizing efficiently.
</li><li>Excellent verbal and written communications skills in English
</li><li>Proficiency in MS Office programs and an ability to learn security-related access control software.
</li></ul>Note: Fidelity is not providing immigration sponsorship for this position
The base salary range for this position is $44,000-80,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate&rsquo;s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3 class="jobSectionHeader">
Certifications:</h3><h3 class="jobSectionHeader">
Category:</h3>
Security</div>

Security Receptionist

Life Alive Café

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Calling all hospitality enthusiasts! Embrace the opportunity to deliver outstanding customer service in a welcoming setting, where your passion for food, sustainability, hospitality, wellness, and creativity will shine as you create exceptional experiences for our valued guests.
 
 
 
 
 Our Front of House Service Team Member should be someone who:
 
 
 
 <ul>
 <li>
 Has engaging communication skills
 </li>
 <li>
 A genuine passion and knowledge of our menu offerings,
 </li>
 <li>
 A willingness to assist and collaborate within a team,
 </li>
 <li>
 A great focus on guest service
 </li>
 <li>
 Live and share Life Alive's values and mission
 
 
 </li>
 </ul>
 
 You Will
 
 
 
 <ul>
 <li>
 Greet guests and delivery drivers
 </li>
 <li>
 Take orders, and ensure order accuracy and packaging
 </li>
 <li>
 Assist with running food to tables from our line
 </li>
 <li>
 Maintain dining room cleanliness
 </li>
 <li>
 Keeping caf&eacute; stations clean and well-stocked
 </li>
 <li>
 Communicate guest needs
 
 
 </li>
 </ul>
 
 You Must Be Able To
 
 
 
 <ul>
 <li>
 Thrive in a fast-paced environment
 </li>
 <li>
 Reaching and grasping overhead
 </li>
 <li>
 Lifting and carrying items weighing 50+ lbs
 </li>
 <li>
 Able to stand on feet for 8+ hours a day
 
 
 </li>
 </ul>
 
 Perks And Compensation
 
 
 
 <ul>
 <li>
 70% meal discount
 </li>
 <li>
 Free and discounted Yoga
 </li>
 <li>
 Free Mental Health Support (for full-time)
 </li>
 <li>
 401(k) with a vesting match
 </li>
 <li>
 Health insurance, dental and vision coverage (for full-time employees)
 </li>
 <li>
 Transportation Benefits
 </li>
 <li>
 Education and professional development opportunities - examples include culinary training, superfood education, wellness lifestyle, resume building, community engagement
 </li>
 <li>
 Flexible schedule that supports your lifestyle and other goals
 </li>
 <li>
 Inclusion in an awesome community
 </li>
 <li>
 PTO/vacation time (for full-time)*
 </li>
 <li>
 Must be employed for a minimum of 1 year and be Full-time.
 
 
 </li>
 </ul>
 If you align with our Mission and Values, want to learn, and work hard, we hope you&rsquo;ll apply to join our team!
 
 
 Please note that Life Alive is an E-Verify employer. Please review the Right to Work Poster from Department of Justice's Immigrant and Employee Rights Section.
</div>

Cashier, Runner, Barista at Back Bay

Ovation Workplace services

<div>POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time
<div>
POSITION SUMMARY</div> 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 

<div>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</div> 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li> Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li> Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li> Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li> Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li> Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li> Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li> Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li> Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li> Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li> Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li> Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li> Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li> Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li> Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 

<div>
MINIMUM QUALIFICATIONS</div> 


Education
<ul><li> Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li> Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li> Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li> CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li> Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 

<div>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES</div> 

<ul><li> Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li> Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li> Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li> Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li> Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li> Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li> Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li> Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li> Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li> Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li> Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li> Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 

<div>
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT</div> 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li> Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li> Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li> May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li> Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li> May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 

<div>
EQUAL EMPLOYMENT OPPORTUNITY</div> 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 

<div>
DISCLAIMER</div> 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.</div>

Desktop Support Technician

Hologic

<div>At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.

We are growing and are thrilled to be recruiting in the Boston, MA area. Joining a team in our Breast &amp; Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Summary of Duties and Responsibilities
<ul><li>Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.</li>
<li>Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.</li>
<li>Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.</li>
<li>Assist other Field Engineers as necessary.</li>
<li>Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.</li>
<li>Complete and submit all required paperwork on time and accurately.</li>
<li>Train customers on the basic operation and use of Hologic products.</li>
<li>Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.</li>
<li>Provide support at conventions, trade shows and customer trials.</li>
<li>Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.</li>
<li>Manage inventory, keep accurate records, and return unused and failed parts promptly.</li>
<li>Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.</li>
<li>Manage the assigned territory in an organized fashion.</li>
<li>Perform PM&rsquo;s on time, provide expeditious on-site response and minimize equipment downtime.</li>
<li>Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.</li>
<li>Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.</li>
</ul>
Qualifications
<ul>
<li>Must be a self-starter, able to travel and work independently with minimal supervision.</li>
<li>Must be capable of multi-tasking, setting priorities and scheduling work activities.</li>
<li>Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.</li>
<li>Willing to work flexible hours and overtime on short notice.</li>
<li>Position requires the ability to be &ldquo;on call&rdquo; after normal working hours.</li>
<li>Depending on location, position may require frequent overnight travel.</li>
<li>Must have reliable transportation, possess a valid driver&rsquo;s license, and carry adequate auto insurance.</li>
<li>High degree of mechanical aptitude.</li>
<li>Excellent communications skills, both written and verbal are required</li>
</ul>
Education
<ul>
<li>Associate's degree or equivalent in electronics, computer science or related technical discipline is required.</li>
</ul>
Experience
<ul><li>2-4 years' experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable.</li>
</ul>
Specialized Knowledge
<ul>
<li>Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.</li></ul> 


The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third-Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic&rsquo;s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

#LI-MP3</div>

Field Service Engineer

Boston Medical Center

<div><div><div><h3 class="jobSectionHeader">Medical Assitant</h3>
 <div></div><div><div><ul><li>49223
</li> </ul></div><div></div><div><ul><li>850 Harrison Avenue, Boston, Massachusetts
</li> </ul></div><div></div><div><ul><li>Full Time</li></ul></div></div><div></div><div><div> 
</div>
</div><div><div><div><div>POSITION SUMMARY:

Performs clinic support in both the clinical and administrative areas:

In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.

In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting.

Position: Medical Assistant

Department: BMC Eye Clinic

Schedule: Full Time

ESSENTIAL DUTIES &amp; RESPONSIBLITIES:
<ul>
<li>Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.</li>
<li>
Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.</li>
<li>
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.</li>
<li>
Maintains timely ongoing verbal communication.</li>
<li>
Monitors patient flow including waiting room activity and communicating wait time updates to patients.</li>
<li>
Informs nursing staff, technical staff and/or supervisor of arrival of patients.</li>
<li>
Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).</li>
<li>
Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.</li>
<li>
Greets patient in waiting room and escorts to exam room Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.</li>
<li>
Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history Enter allergies and smoking status Documents current medications and prescriptions that need to be renewed Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.</li>
<li>
Arranges refills information for provider approval Downloads glucometer and other device data for provider review Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) Complies with department documentation standards to ensure a complete and accurate patient record Update patient pharmacy information Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.</li>
<li>
Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.</li>
<li>
Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care Guaiac, sugar and acetone, urine pH Glucose finger stick Application of external monitors GU irrigation set up Routine EKGs Hearing Test POCT (i.e. glucometer, pregnancy test, etc.) Peak flow Visual acuity Vital signs Oxygen saturation by pulse oximeter Personal patient glucometer downloads Leg/girth measurements Biopsy set up Procedure tray set up Urine culture prep Simple dressing changes eg. DSD Suture removal Specimen Collection Phlebotomy Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps.</li>
<li>
Redundant to Q above Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations.</li>
<li>
Must arrange for Registered Nurse to be present for wound assessment with each dressing change.</li>
<li>
Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy).</li>
<li>
Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to: Endometrial biopsy IUD insertion and removal Pelvic exam Incision and drainage Punch biopsy Colonoscopy Suprapubic tube changes Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc.</li>
<li>
Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee Strictly adheres to isolation procedures as initiated by licensed personnel.</li>
<li>
Performs initial cleaning/decontamination of equipment/materials and instruments.</li>
<li>
Checks inventories, and restocks, replaces, assembles patient equipment and supplies.</li>
<li>
Utilize the care team&rsquo;s population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee.</li>
<li>
Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.</li>
<li>
Prepares supply order form Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed.</li>
</ul>
Advanced Clinical Activities:
<ul>
<li>The list below is not an all-inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may 1) assist with or, 2) perform.</li>
<li>
These procedures may require specific training (typically provided by a BMC staff member or vendor training).</li>
<li>
Some procedures may require special certification.</li>
</ul>
Some examples of these tasks/procedures are:

Assist with:
<ul><li>
Chronic wound treatment (e.g. assist in wound graft) MOHS surgery Excisional surgery Laser treatment Cool/Sculpting treatment Other Cosmetic Procedures (e.g. peels, fillers) Urodynamic studies Flow rate/voiding trials Low-dye taping Phototherapy and PUVA</li></ul>

Perform:
<ul>
<li>Suture Removals Phlebotomy</li>
<li>
Clerical Support: Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.</li>
<li>
Gathers and/or assist patients with registration information at every visit.</li>
<li>
Ensures accurate data entry and updates data into the computer system.</li>
<li>
Data includes demographic, billing data and patient payment information.</li>
<li>
Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered.</li>
<li>
Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately Follow internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash.</li>
<li>
Directs patients with financial concerns to staff who can assist them in the completion of applications forms.</li>
<li>
Creates and/or obtains medical records for patients and distributes copy to the appropriate person.</li>
<li>
Assigns medical record numbers to new patients in order to ensure current information on the patient record system.</li>
<li>
Collaborates with Medical Records department for suspected duplicate records.</li>
<li>
Maintains clinic files and patient records; screen patient&rsquo;s chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.</li>
<li>
Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members.</li>
<li>
Stamps and dates charts as required; prepare files and other clinic specific forms Mails out clinic specific notices and letters as required.</li>
<li>
Handles clinic mail and delivers to the appropriate person.</li>
<li>
Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.).</li>
<li>
Reschedules patients from canceled or bumped clinic sessions.</li>
<li>
Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.</li>
<li>
Tracks and arranges for return of borrowed/rented equipment.</li>
<li>
Maintains appropriate equipment logs and records.</li>
</ul>
General duties:
<ul>
<li>Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served.</li>
<li>
Orientation of new staff; serves as a resource to float pool staff Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.</li>
<li>
Utilizes hospital&rsquo;s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital&rsquo;s mission and goals.</li>
</ul>
Advanced Administrative Duties:
<ul>
<li>The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action:</li>
<li>
Schedule urgent patients into providers schedule for immediate evaluation Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch) Creates and maintains special procedure and sub-specialty patient list for reference Maintain special procedure and sub specialty areas: Cleaning and audit Inventory and inspection of special equipment and instruments Stocking and ordering of special items Maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service Other duties as assigned</li>
</ul>
Work Rules, Standards, and Competency Compliance:
<ul>
<li>Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant.</li>
<li>
Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.</li>
<li>
Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit&rsquo;s activities.</li>
<li>
Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed.</li>
<li>
Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations.</li>
<li>
Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.</li>
<li>
Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc.</li>
<li>
Attends in-services on new equipment, procedures and programs; maintains accurate annual education record.</li>
<li>
Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc.</li>
<li>
Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit.</li>
<li>
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.</li>
<li>
Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights.</li>
<li>
Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served.</li>
<li>
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.</li>
<li>
Utilizes hospital&rsquo;s cultural beliefs as the basis for decision making and to support the hospital&rsquo;s mission and goals.</li>
</ul>
JOB REQUIREMENTS

EDUCATION &amp; EXPERIENCE:

Work requires of HS diploma or GED plus at least one of the following:
<ul>
<li>Successful completion of a medical assistant program or</li>
<li>
Successful completion of the-second medical-surgical clinical rotation or</li>
<li>
Equivalent combination of education and healthcare related work experience.</li>
<li>
Requires at least two years of previous work experience. Experience in clinical setting is preferred.</li>
</ul>
KNOWLEDGE, SKILLS, &amp; ABILITIES:
<ul>
<li>Must pass clinical competency testing.</li>
<li>
Ability to effectively speak, read, and write English.</li>
<li>
Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.</li>
<li>
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.</li>
<li>
Organizational skills to set priorities and efficiently complete assigned work.</li>
<li>
Ability to accurately interpret and utilize basic medical terminology and abbreviations.</li>
<li>
 Ability to work independently and to make decisions based on department polices and established procedures..</li>
<li>
Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.</li>
<li>
Must be able to maintain strict protocols of all confidential or sensitive information</li>
</ul>
</div></div></div>Compensation Range:
$24.09- $28.22
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div></div></div></div>

Medical Assitant

COMMONWEALTH EXPRESS

Job Overview Join our dynamic team as a Medical Courier, where you will play a vital role in ensuring the timely and secure transportation of medical supplies, specimens, and equipment. This position offers an energetic and rewarding opportunity to contribute to healthcare delivery by providing dependable courier services. As a Medical Courier, you will be responsible for safely navigating routes, handling sensitive materials, and delivering exceptional customer service to healthcare facilities, laboratories, and clinics. Your dedication will directly impact patient care and operational efficiency.Duties<ul><li>Safely operate a box truck or similar vehicle with manual transmission to transport medical items across designated routes.</li><li>Load and unload shipments carefully, utilizing equipment such as pallet jacks or forklifts when necessary, ensuring proper handling of fragile or hazardous materials.</li><li>Maintain accurate delivery logs, route documentation, and delivery records to ensure compliance with safety and regulatory standards.</li><li>Provide excellent customer service by communicating professionally with healthcare staff and clients during pickups and drop-offs.</li><li>Follow all traffic laws, safety protocols, and company policies to ensure secure transportation at all times.</li><li>Assist with warehouse tasks such as inventory management, stock movement, and storage organization when needed.</li><li>Conduct routine vehicle inspections to ensure optimal performance and report any maintenance issues promptly.</li></ul>Qualifications<ul><li>Proven experience in delivery driving or courier services, preferably within a healthcare or warehouse environment.</li><li>Valid driver&rsquo;s license with a clean driving record; experience operating a box truck or commercial vehicle is highly desirable.</li><li>Strong customer service skills with the ability to communicate clearly and professionally.</li><li>Ability to lift heavy items safely and perform manual labor involving moving supplies or equipment.</li><li>Knowledge of route driving best practices and adherence to safety regulations.</li><li>Prior experience with heavy lifting, moving supplies, or working in fast-paced delivery settings is advantageous. Join us in making a difference through reliable transportation of critical medical supplies! This paid position offers an energetic environment where your skills contribute directly to healthcare excellence while providing opportunities for growth in commercial driving and logistics operations.</li><li>Ability to pass a CORI background check</li><li>Reliable personal vehicle.</li></ul>**To Apply**Submit your resume and a brief note about your availability and vehicle type. Candidates will be contacted within 48 hours for a short phone screening.We look forward to building something great together.Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Mileage reimbursement</li><li>Paid time off</li></ul>License/Certification:<ul><li>drivers license (Required)</li></ul>Work Location: On the road

Medical Courier

Explore 66+ Customer service representative in Boston this June. Find roles across top companies and apply now to boost your career.