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ecommerce manager

Scalera | سكاليرا

<div>
 
 
 Company Description
 
 
 
 Scalera | سكاليرا is a Saudi-based company that has supported numerous eCommerce businesses in Saudi Arabia over recent years. By utilizing our proven Conversion Clarity&trade; framework, we analyze customer journeys to identify and address barriers to conversions. Our clients have achieved significant improvements in conversion rates within just 30 days, enhanced marketing content and product pages, and reduced costs per order by optimizing customer experiences. We deliver tailored, practical solutions grounded in a deep understanding of the Saudi market and consumer behavior.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an Ecommerce Manager, located in Jeddah with a
 
 Salary of 25,000 SR per month
 
 . The Ecommerce Manager will oversee the development and implementation of strategies to optimize online sales and enhance the customer experience. Responsibilities include managing eCommerce platforms, analyzing sales data, coordinating marketing campaigns, communicating with stakeholders, and ensuring alignment with the company&rsquo;s goals. The role involves close collaboration with cross-functional teams to achieve targets and further enhance our online presence.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in E-Commerce operations and Marketing strategies
 </li>
 <li>
 Excellent Communication and interpersonal skills for effective collaboration
 </li>
 <li>
 Proven Sales acumen with a focus on achieving and exceeding targets
 </li>
 <li>
 Exceptional Analytical Skills for interpreting data and optimizing performance
 </li>
 <li>
 Experience in managing eCommerce platforms and understanding of online business models
 </li>
 <li>
 Ability to work effectively in an on-site work environment in Jeddah
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field is preferred
 </li>
 <li>
 
 Salary of 25,000 SR per month
 
 </li>
 </ul>
</div>

Ecommerce Manager

إبراق | IBRAQ

<div>
 
 
 Primary Purpose:
 
 
 
 The E-commerce Coordinator is responsible for supporting and ensuring the smooth execution of daily online operations, from order processing to customer service follow up.
 
 
 This role will focus on managing post order activities, coordinating across departments, resolving order related issues, and maintaining accurate reporting and reconciliation processes.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the online store.
 </li>
 <li>
 Collaborate with inventory and warehouse / demand teams to ensure stock levels.
 </li>
 <li>
 Implement inventory control practices to minimize stockouts or overstocking.
 </li>
 <li>
 Coordinate with shipping companies and courier to manage logistics and delivery performance.
 </li>
 <li>
 Monitor courier performance.
 </li>
 <li>
 Address issues related to shipping delays, lost packages, or complaints.
 </li>
 <li>
 Monitor customer feedback and address complaints promptly.
 </li>
 <li>
 Online Orders Reconciliation Process
 </li>
 <li>
 Customer service-related issues including delayed, missing, or damaged orders.
 </li>
 <li>
 Shipping Companies related issues
 </li>
 <li>
 Inventory level and sales orders monitoring
 </li>
 <li>
 Coordinate with Demand, finance team for online sales and invoices.
 </li>
 <li>
 Regularly prepare operational performance reports (daily, weekly, monthly and yearly).
 </li>
 <li>
 Prepare Finance reports and reconciliation coordinate
 </li>
 <li>
 Fetch order data from ecommerce platforms and Identify Discrepancies.
 </li>
 <li>
 Retrieve Warehouse &amp; Fulfillment Data
 </li>
 <li>
 Fetch Shipping/Delivery Data
 </li>
 <li>
 Identify Discrepancies in invoices and stock.
 </li>
 <li>
 Investigate &amp; Resolve Issues like mismatching and wrong deliveries.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree in E-commerce, Business Administration, Supply Chain Management, Logistics or Operations Management.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven 2-3 years of experience in ecommerce operation, preferably in online retail business.
 </li>
 <li>
 Proficiency in Excel, OMS, WMS, ERP systems (Odoo, Oracle, Salla)
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Good communication and collaboration skills.
 </li>
 <li>
 Proficient in Microsoft office tools like Excel.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 High attention to detail and ability to multitask.
 </li>
 <li>
 Good verbal and written communication in both Arabic and English.
 </li>
 </ul>
 
 
</div>

E - commerce Coordinator

<div>
 
 
 Company Description
 
 
 
 Scalera (سكاليرا) is a Saudi Arabian company that specializes in improving e-commerce solutions with a focus on the local market and consumer behavior. Using our proven Conversion Clarity&trade; model, we help online stores identify customer journey weaknesses to enhance user experience and increase conversion rates. Our clients have consistently achieved higher sales conversion rates within 30 days, improved marketing content quality, and reduced cost per order by optimizing customer experiences. We prioritize delivering practical, tailored solutions to elevate e-commerce performance without increasing advertising budgets.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Jeddah for a Director of Ecommerce Salary of 45,000 SR per month. The role involves leading and managing the company's e-commerce strategies to drive growth and sales, developing innovative solutions to improve the customer purchasing journey, and overseeing the execution of e-business initiatives. Key tasks include analyzing sales performance data, collaborating with cross-functional teams, and strategizing on ways to enhance online revenue streams efficiently. The Director will also lead and oversee the e-commerce team to ensure alignment with organizational objectives.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in E-business and E-Commerce operations
 </li>
 <li>
 Proficient in Sales strategies and achieving revenue growth goals
 </li>
 <li>
 Excellent leadership and Team Management capabilities
 </li>
 <li>
 Well-developed Analytical Skills to evaluate performance data and derive actionable insights
 </li>
 <li>
 In-depth knowledge of the e-commerce sector, particularly in the Saudi market
 </li>
 <li>
 Proficiency in creating data-driven strategies and improving customer journey experiences
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus
 </li>
 <li>
 Fluency in Arabic and English is preferred
 </li>
 <li>
 
 Salary of 45,000 SR per month
 
 </li>
 </ul>
</div>

Director of Ecommerce

Hilton

<div>Assistant Marketing Manager
A Assistant Marketing Manager will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster&rsquo;s marketing team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are heightened. 
What will I be doing? 
As Assistant Marketing Manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function<ul><li>
Develop, proactively manage and implement the annual cluster marketing plan to include eCommerce, brand and loyalty marketing within budget guidelines</li><li>
Drive the development of a sound B2B and B2C strategy by segment for each hotel, in line with the commercial focus process</li><li>
Responsible for measuring the success of all marketing activities, promotions and campaigns, and producing performance reports for all key stakeholders</li><li>
Manage the roll out of marketing initiatives to support the cluster in meeting their revenue targets, also by leveraging key function activity in Regional Marketing, eCommerce, Marketing Operations, Strategic Partnerships and HHonors and third party distribution</li><li>
Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness</li><li>
Ensure sales and F&amp;B teams receive adequate marketing support, and ensure collateral requirements are met</li><li>
Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all marketing activities</li><li>
Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone and voice for each segment</li><li>
Develop and manage all social media activity for the cluster and support departmental initiatives</li><li>
Recognise and execute opportunities for the loyalty program HHonors as well as other incentive programmes at cluster level, and manage all cluster CRM and database requirements</li><li>
Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities</li><li>
Responsible for building a coherent social media strategy for the hotel and its outlets</li><li>
Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques</li><li>
Respond to customer postings as appropriate tackling any complaints and issues</li></ul>
Managing Execution<ul><li>
Achieve agreed performance goals and marketing objectives of role set out by the Line Manager</li><li>
Manage execution of marketing projects in line with resources and budget objectives</li><li>
Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders</li><li>
Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success</li><li>
Ensure full brand compliance across all marketing initiatives at cluster level</li><li>
Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs</li><li>
Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements</li><li>
Participate in all internal and external marketing meetings and attend relevant industry events, training workshops and trade-shows</li><li>
Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified and maximised and communicated across organisation</li><li>
Respond quickly and efficiently to all internal and external requests</li><li>
Understand and champion Hilton's core values</li></ul>
Developing Talent<ul><li>
Create an effective marketing team on property, fostering a productive team culture and encouraging career growth</li><li>
Encourage and motivate individuals to achieve key company and personal objectives and targets</li><li>
Put in place a dedicated career path for each team member, with the creation of a Personal Development Plan highlighting key development milestones and timelines</li><li>
Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development</li><li>
Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events</li></ul>
Building Relationships<ul><li>
Establish excellent open communication with all operational teams, i.e. GM, DBD, F&amp;B and other department heads throughout the region</li><li>
Develop and maintain good working relationships with various levels of Hilton&rsquo;s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty and partnerships teams</li><li>
Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships and online marketing</li><li>
Excel at being an effective team player to all corporate, regional, cluster and hotel level personnel by demonstrating a &lsquo;can do&rsquo; and customer focused attitude, providing peer support, cross-functional and across regions</li></ul>
What are we looking for? 
A Assistant Marketing Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
College degree in Marketing or Hotel Management</li><li>
Experience of working in a similar marketing position in the hospitality sector</li><li>
Experience of managing and motivating a team along with evidence of driving successful team results</li><li>
Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines</li><li>
Experience of developing, creating and managing marketing campaigns with associated costs and working to budget restraints</li><li>
Complete understanding of key functions relating to marketing strategies and initiatives whilst managing multiple work streams</li><li>
Experience in developing and implementing effective and realistic marketing plans and strategies, including budget evaluation, management and reporting</li><li>
Demonstrated ability to interact effectively with various levels of management</li><li>
Outstanding communication skills in all areas of writing, listening and speaking English. Developed proficiency of native language dependant on location of role.</li><li>
Communicate key information effectively to all levels of management using a variety of communication tools</li><li>
Proficiency in Microsoft Office applications, budget management, project and time management</li><li>
Able to think analytically, critically and strategically when faced with unique opportunities, challenges, prioritising and identifying productive solutions</li><li>
Ability to influence others in key situations whilst maintaining positive relationships</li><li>
Demonstrate excellent interpersonal skills to include strong leadership, cultural sensitivity</li><li>
Execute calculated risks and pre-determine successful outcome</li><li>
Ability to relate to the marketing world and adapt to changing priorities quickly and with ease</li><li>
An accomplished leader offering excellent judgement, time management and decision making skills</li><li>
Professional approach, clean and well groomed at all times</li><li>
Friendly demeanour, positive and enthusiastic with a motivational attitude</li><li>
Excellent problem solving and decision making skills, can work autonomously whilst keeping all parties informed</li><li>
Honesty, integrity and a passion for hard work</li><li>
Creatively minded and has a thirst to work in marketing for the hospitality industry</li><li>
Demonstrated self-starter with excellent attention to detail</li><li>
High energy and the ability to motivate and manage a team - leading by example</li><li>
Resourcefulness, customer focused and results oriented</li><li>
Enjoys working collaboratively, key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li><li>
Good understanding of Hilton, its core values and management structure</li></ul>
It will be advantageous in this position if you demonstrate the following capabilities and advantages:<ul><li>
Master&rsquo;s degree in Business or Marketing</li><li>
Previous experience of working in a marketing role in the hotel industry for a global leader</li><li>
Qualifications in Project and Time Management</li><li>
Able to speak further key business languages</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Marketing Manager

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

<div>Purchasing Manager
A Purchasing Manager will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and performance with vendors. 
 
What will I be doing? 
As Purchasing Manager, you will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and performance with vendors. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using Group Nominated suppliers where applicable</li>
<li>Ensure locally Nominated supplier information is kept current</li>
<li>Manage the database of active local contracts with suppliers</li>
<li>Ensure Purchasing Manual is current</li>
<li>Adhere to quality procedures and standards and oversee purchasing administration such that all Hilton policies and standards are upheld</li>
<li>Work with the Finance Manager / Director to draft the annual budget</li>
<li>Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates</li>
<li>Ensure a comprehensive system for allocating and reconciling purchase orders</li>
<li>Manage relationships with hotel suppliers and report on their performance</li>
<li>Manage employee relations, recruiting Team Members as required, and follow the appraisal procedures for Team Members</li>
<li>Supervise the operation of the stores, uphold company health and safety, quality assurance and control procedures, make improvements to the level of control, compile accurate stock records, and maintain proper records of requisition and replenishment transactions</li>
<li>Monitor all areas of purchasing including contracts, leases and nominations</li>
<li>Prepare the month end accounts reports in an accurate and timely manner</li>
<li>Execute on tasks/requests as instructed by the Hotel Management</li>
</ul>What are we looking for? 
A Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in purchasing/procurement</li>
<li>Strong financial knowledge and ability to work with budgets</li>
<li>Computer literate, with good Microsoft Excel skills</li>
<li>Good time management and organisation skills</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure at all times</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience within the hotel/leisure sector</li>
<li>Previous experience in a similar role</li>
<li>Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Purchasing Manager

Explore 85+ Ecommerce manager in Jeddah this March. Find roles across top companies and apply now to boost your career.