service desk analyst

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administrator - service desk (sd1) Jobs in Riyadh

administrator - service desk (sd1)

assistant technician

desktop support analyst

help desk technician

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div> 
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</div><div></div><div> 
EOE/M/F/Vet/Disabled</div></div>

Help Desk Technician

Raytheon

<div>Date Posted:
2025-12-15
Country:
Saudi Arabia
Location:
SAU02114: MTSD AlAndalus, 3267 Corniche Street, Al Andalus District, Jeddah, 02, 23311-9520, Saudi Arabia
Position Role Type:
Unspecified
About Us:
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Job Summary
The HAWK Depot Test Equipment (DTE) Technician plays a critical role within the Hawk Patriot Sustainment Contract (HPSC) in the Kingdom of Saudi Arabia (KSA). This position involves operating and maintaining specialized test consoles used to diagnose and service electronic equipment essential to military and aerospace applications. The technician is responsible for tracking, diagnosing, and repairing malfunctions in radar cooling equipment and electronic components using these consoles. In addition to diagnostic and repair duties, the technician performs scheduled preventive maintenance to ensure the reliability and operational readiness of test consoles. The role also includes preparing and submitting detailed maintenance and Systems Problem Reports (SPRs) to document issues and resolutions comprehensively. Beyond these core responsibilities, the technician may be required to perform other related tasks within the electronic maintenance and repair field. By supporting the maintenance and sustainment of equipment vital to the Royal Saudi Air Defense Forces (RSADF) systems, this position significantly contributes to the defense posture of the Kingdom of Saudi Arabia. The technician will leverage technical expertise to participate in corrective and preventive maintenance measures and contribute to continuous process improvements as well as opening and closing of work orders and on-the-job training (OJT).
This position is based in Jeddah, Saudi Arabia.
What You Will Do<ul><li>
Operate and maintain test consoles</li><li>
Track and diagnose radar cooling equipment malfunctions using test consoles</li><li>
Track, diagnose, and repair malfunctions of electronic parts</li><li>
Carry out scheduled preventive maintenance work for test consoles</li><li>
Prepare and submit maintenance reports and Systems Problem Reports (SPRs)</li><li>
Participate in On-the-Job Training (OJT) when needed</li><li>
Perform other required work in the same field
</li></ul>Qualifications You Must Have<ul><li>
Associate degree in Electronics from an accredited foreign or local college or institute</li><li>
A minimum of 8 years relevant experience in operating, maintaining, and repairing Depot Test</li><li>
Equipment (DTE).</li><li>
Able to read technical references and engineering documents</li><li>
Full knowledge of measuring devices and methods of using them to diagnose malfunctions</li></ul>
What We Offer<ul><li>
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.</li></ul>
Learn More &amp; Apply Now!<ul><li>
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation &ndash; and that, in turn, requires a culture that is diverse, equitable and inclusive.</li><li>
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.</li></ul>
Please consider the following role type definition as you apply for this role.<ul><li>
Onsite: Employees who are working in Onsite roles will work primarily onsite.</li></ul>
Clearance Information<ul><li>
This position requires a security clearance from the Royal Saudi Air Defense Forces.</li></ul>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

HAWK DTE Technician

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Technical Support:
 
 <ul>
 <li>
 Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
 </li>
 <li>
 Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
 </li>
 <li>
 Provide support for end users on different operating systems including Windows and Mac OS
 </li>
 <li>
 Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
 </li>
 <li>
 Work on providing Operations Management support for Day to day service operations using incident management
 </li>
 <li>
 Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
 </li>
 <li>
 Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement targets for all operational process including incidents and problems
 </li>
 <li>
 Follow Service center response time and reliability within agreed tolerance limits
 </li>
 <li>
 No logical security incidents and No physical security breaches
 </li>
 <li>
 Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
 </li>
 </ul>
 
 Software Compliance:
 
 <ul>
 <li>
 Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
 </li>
 <li>
 Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
 </li>
 <li>
 Knowledge Management:
 </li>
 <li>
 Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
 </li>
 <li>
 Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
 </li>
 <li>
 Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
 </li>
 <li>
 Document relevant issues identified as a problem to get the analysis on fixing the root cause.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Computer Science or Any relevant field Work Experience 2 to 4 Years Technical / Functional Competencies Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

L1 TECHNICAL SUPPORT SPECIALIST

Hosuk Travel

<div>Hosuk Travels, a customer-focused travel management company in Riyadh, is seeking a skilled and dependable IT Support Engineer to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.

Key Responsibilities:
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
At Hosuk Travels in Riyadh, the IT Support Engineer plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</div>

IT Support Engineer

Marriott International

<div>Additional Information 
Job Number25195173 
Job CategoryInformation Technology 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. 
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

IT Executive- Saudi Only

Microland

<div><div><div><div><div>Job Description:</div><div>
Education Qualification :
 
Any Graduate (Engineering / Science) 
 
Skills : 
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced 
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable 
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 
 
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 
2. Ability to comprehend end users from international locations over the phone 
3. Recording, classifying and prioritizing tickets 
4. Providing initial support and troubleshooting based on Knowledge Base articles 
5. Contributing to Knowledge Base with new articles 
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting 
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 
8. Monitoring the status and documenting the progress towards resolution of all open tickets 
9. Keeping affected users informed about the progress. 
10. Escalating the process if necessary 
11. Resolution confirmation and closure of tickets within the SLA 
12. Attend trainings and complete certifications for set competencies 
 
Technical Skills
 
1. Ability to differentiate between different type of IT assets 
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 
3. Understanding of desktop applications and how do they work, installation and uninstallation 
4. Ability to support users in business applications based on SOP&rsquo;s 
5. Troubleshooting Desktop/Application remotely 
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 
8. Ability to Install and configure email client, troubleshoot connectivity issues 
9. Ability to troubleshoot calls for printers and copiers locally and remotely 
 
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</div></div></div></div><div><div><div><div>
Location:</div><div>
Saudi Arabia - Riyadh</div></div></div></div><div><div><div><div>
Created On:</div><div>
11-Dec-2025</div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

3M DATA

<div>
 
 Job Title: Help Desk Specialist (2 Positions)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Company: 3M DATA
 
 
 Type: Full-Time
 
 
 Preference: Saudi Nationals Preferred
 
 
 
 
 
 
 About 3M DATA
 
 
 
 3M DATA is a leading Saudi technology systems integrator delivering secure, scalable, and innovative digital infrastructure solutions across networking, cloud, cybersecurity, and enterprise IT services. We support government, enterprise, financial institutions, and mega-projects across the Kingdom with mission-critical technology operations aligned with Vision 2030.
 
 
 
 
 
 We are hiring two full-time Help Desk Resident Engineers to provide proactive end-user support, technical troubleshooting, and operational assistance within our client&rsquo;s environment.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Help Desk Engineer will act as the primary support contact for end users, ensuring seamless operation of IT systems, applications, hardware, and cloud services. The role requires strong problem solving abilities, excellent communication skills, and adherence to ITIL-based processes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 End-User &amp; Cloud Support
 
 
 
 &bull;	Respond to user inquiries and resolve basic IT issues, escalate advanced or recurring incidents.
 
 
 &bull;	Assist users with daily tasks, onboarding, initial training, and access management.
 
 
 &bull;	Monitor cloud platform and system health dashboards, responding to alerts.
 
 
 &bull;	Document and escalate recurring issues to upper support teams.
 
 
 
 
 
 
 Software Installation &amp; System Setup
 
 
 
 &bull;	Install and configure Microsoft Office applications (Word, Excel, Outlook).
 
 
 &bull;	Configure email accounts and troubleshoot Outlook-related errors.
 
 
 &bull;	Install, upgrade, and configure Windows operating systems, policies, security patches, and standard applications.
 
 
 &bull;	Build and maintain standard OS images for PCs and laptops.
 
 
 &bull;	Install additional approved applications as requested by users.
 
 
 
 
 
 
 First-Level Software Troubleshooting
 
 
 
 &bull;	Resolve Microsoft Office issues including configuration, repair, and reinstallation.
 
 
 &bull;	Handle login/authentication failures by adjusting OS settings or repairing configurations.
 
 
 &bull;	Fix browsing issues and restore browser settings and plugins.
 
 
 &bull;	Perform antivirus definition updates, repairs, and basic malware removal.
 
 
 
 
 
 
 Hardware Installation &amp; Support
 
 
 
 &bull;	Deploy and configure new PCs, laptops, thin clients, docking stations, support IT asset relocations.
 
 
 &bull;	Conduct device checks and recommend replacements.
 
 
 &bull;	Install and configure printers, scanners, and drivers; replace printer ink.
 
 
 &bull;	Diagnose and resolve basic hardware faults and peripheral issues.
 
 
 
 
 
 
 General IT Support Activities
 
 
 
 &bull;	Conduct workplace surveys covering assets, applications, and user environments.
 
 
 &bull;	Follow ITIL policies and procedures for incident, request, and change management.
 
 
 &bull;	Prepare reports on support calls, tickets, and recurring problems.
 
 
 &bull;	Provide VIP support to senior executives.
 
 
 &bull;	Troubleshoot basic network, connectivity, and server access issues.
 
 
 &bull;	Install and configure OS and day-to-day software packages.
 
 
 &bull;	Perform data backup and disaster recovery support.
 
 
 &bull;	Maintain complete hardware and software inventory documentation.
 
 
 &bull;	Replace faulty components and escalate advanced hardware issues when required.
 
 
 &bull;	Apply OS disk partitioning knowledge including NTFS/FAT.
 
 
 &bull;	Support printers, peripherals, and related devices.
 
 
 &bull;	Participate in technical tasks and support activities for ongoing IT projects.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 &bull;	Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 
 
 &bull;	ITIL V4 Foundation certification.
 
 
 &bull;	Experience in desktop troubleshooting (hardware &amp; software).
 
 
 &bull;	Experience supporting cloud-based environments (e.g., Microsoft 365, Azure, AWS).
 
 
 &bull;	Associate-level certification on any public cloud is preferred.
 
 
 &bull;	Fluent in Arabic and English (spoken and written).
 
 
 &bull;	Strong customer service, communication, and problem-solving skills.
 
 
 &bull;	Ability to work onsite, independently, and in a fast-paced support environment.
 
 
 &bull;	Saudi Nationals strongly preferred.
 
 
 
 
 
 
 Apply Now
 
 
 
 Are you passionate about cutting-edge technology and ready to shape the digital future of Saudi Arabia?
 
 
 
 &nbsp;
 
 
 
 
 Send your CV to:
 
 
 careers@3mdata.tech
 
 
 
 Join us and be part of a team building the next generation of secure digital infrastructure in the Middle East.
 
</div>

Help Desk Specialist

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