customer service specialist Jobs in Riyadh

customer service specialist

technical support manager

technical support specialist Jobs in Riyadh

technical support specialist

automation technician

bell desk agent

help desk technician

Stefanini

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Job Description:<ul><li>Provide swift and professional deskside IT support;</li><li>Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;</li><li>Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;</li><li>Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;</li><li>Collaborate with other support groups across global locations to help troubleshoot client issues;</li><li>Utilize tools for building, monitoring and troubleshooting client devices;</li><li>Participate in Disaster recovery testing exercises;</li><li>Upholding procedures for logging, reporting, and statistically monitoring desktop operations;</li><li>Write technical support and client documentation in form of Knowledgebase articles</li><li>Meet or exceed expected customer service levels;</li><li>Other duties as assigned by the Level 2 Support Manager.</li></ul>Requirements:<ul><li>Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role;</li><li>Experience configuring, installing, troubleshooting and repairing printers, PC and laptops;</li><li>Hands on experience with Win 7, Win 10, Win 11 and MAC OS support;</li><li>Windows 11 Migration;</li><li>Hardware / Software Troubleshooting;</li><li>Experience with VPN, Soft Phones, Remote Desktop, VDI;</li><li>Asset Tracking / Inventory Management;</li><li>Phone and Tablet support (Windows, iPhone, iOS, Android);</li><li>Experience with Ticketing System (ServiceNow);</li><li>Strong Communications Skills;</li><li>Excellent proven track record supporting clients in a financial environment;</li><li>Excellent proven customer service based approach;</li><li>Good written and verbal communication skills;</li><li>Good time management skills;</li><li>Strong organizational and analytical skills;</li><li>Ability to multi-task and work under pressure;</li><li>Ability to work autonomously and within team;</li><li>Dress Code: Business casual;</li><li>Strong English language and Arabic skills;</li><li>Availability for 5 days per week on site.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsLanguage:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Deskside Technician

مفيد ® | MUFEED

<div>
 
 Job Summary
 
 
 
 The IT Support Technician is responsible for preparing and securing employee devices, ensuring compliance with cybersecurity standards, configuring user accounts and software, supporting network equipment, and operating display systems. The technician provides technical assistance to end users to ensure smooth and efficient workflow across the organization.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and secure employee devices (Security Hardening) and ensure proper enrollment in Active Directory.
 
 
 Create and configure user accounts across all systems and applications and install required software.
 
 
 
 Configure And Maintain Network Devices, Including
 
 
 
 Switches
 
 
 Routers
 
 
 Access Points
 
 
 IP Phones
 
 
 Biometric Attendance Devices
 
 
 
 Operate And Manage Display And Presentation Screens Using
 
 
 
 MagicInfo
 
 
 Epson
 
 
 Ideashare
 
 
 
 Provide Technical Support For Issues Related To
 
 
 
 Email services
 
 
 Hardware malfunctions
 
 
 Software troubleshooting
 
 
 Network connectivity
 
 
 Log and document incidents and service requests in the Ticketing System.
 
 
 Perform regular updates and maintenance for systems and devices to ensure security and stability.
 
 
 Assist in IT infrastructure projects in coordination with the technical team.
 
 
 Maintain confidentiality of information according to cybersecurity policies and organizational standards.
 
 
 
 Education
 
 
 
 Required Qualifications:
 
 
 Diploma or Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field.
 
 
 
 Experience
 
 
 
 1&ndash;3 years of experience in IT support or network operations.
 
 
 Hands-on experience with device configuration, network tools, and troubleshooting.
 
 
 
 Technical Skills
 
 
 
 Strong knowledge of Windows OS and Active Directory.
 
 
 Good understanding of LAN/Wi-Fi network setup and configuration.
 
 
 Experience using and managing display systems (MagicInfo, Epson, Ideashare).
 
 
 Basic understanding of cybersecurity and device protection standards.
 
 
 Strong troubleshooting and analytical skills.
 
 
 
 Soft Skills
 
 
 
 Excellent communication skills.
 
 
 Ability to prioritize tasks and work under pressure.
 
 
 High attention to detail and commitment to quality.
 
 
 Strong customer service orientation.
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Incident Resolution Time:
 
 
 Average ticket closure time (SLA) not exceeding 24&ndash;48 hours.
 
 
 
 User Satisfaction Score
 
 
 
 Achieve at least 90% satisfaction in support surveys.
 
 
 
 Device Configuration Quality
 
 
 
 100% adherence to security and configuration standards.
 
 
 At least 95% reduction in configuration-related issues.
 
 
 
 Network &amp; Equipment Availability
 
 
 
 Reduce technical downtime by at least 80%.
 
 
 
 System And Device Updates
 
 
 
 Maintain 100% compliance with scheduled updates.
 
 
 
 Reduction Of Recurring Issues
 
 
 
 Decrease repeated incidents for the same issue by 30%.
</div>

IT Support Technician

Hosuk Travel

<div>Hosuk Travels is looking for a skilled and dedicated IT Support Engineer to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.

Key Responsibilities:
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Hosuk Travels in Riyadh as an IT Support Engineer gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</div>

IT Support Engineer

D247

Position: Desktop Support Engineer Experience: 3+ Years Location: Riyadh, Saudi Arabia Start Date: December 1, 2025 Employment Type: Full-time, On-siteJob Summary:We are looking for an experienced Desktop Support Engineer to join our IT team in Riyadh. The ideal candidate will have hands-on experience in providing technical assistance, troubleshooting hardware/software issues, and maintaining end-user systems to ensure smooth business operations.Key Responsibilities:<ul><li>Provide first and second-level support for desktops, laptops, and peripherals (printers, scanners, etc.).</li><li>Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.</li><li>Troubleshoot network connectivity issues, VPN access, and user account problems.</li><li>Support users with Microsoft 365, email configurations, and remote desktop access.</li><li>Perform regular system updates, antivirus checks, and data backups.</li><li>Manage IT assets and maintain accurate inventory records.</li><li>Collaborate with IT teams to implement policies and ensure data security compliance.</li><li>Respond promptly to IT support requests, ensuring minimal downtime.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum of 3 years&rsquo; experience in desktop or technical support roles.</li><li>Strong knowledge of Windows OS, Active Directory, Microsoft 365, and basic networking.</li><li>Familiarity with ITIL processes and ticketing systems is a plus.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and manage multiple priorities efficiently.</li></ul>Preferred Skills:<ul><li>Experience with endpoint security tools and remote management software.</li><li>Understanding of basic server and network configurations.</li><li>Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are an advantage.</li></ul>Start Date: December 1, 2025Location: Riyadh, Saudi ArabiaJob Type: Full-timePay: &#65020;6,000.00 per month

Desktop Support Engineer

Khereiji Showrooms Company Limited

<div>
 
 
 we are looking for candidates with medium-level experience, focusing on the following skills:
 
 
 <ol>
 <li>
 
 Maintenance of laptops and PCs (hardware and software).
 
 </li>
 <li>
 
 Basic networking knowledge.
 
 </li>
 <li>
 
 Good English communication skills.
 
 </li>
 </ol>
 
 
</div>

Technical Support Specialist

Career Maker

Key Responsibilities:&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.&middot; Diagnose and resolve hardware, software, and network connectivity issues.&middot; Perform system upgrades, patches, and regular maintenance.&middot; Support user account management (Active Directory, email, access rights).&middot; Ensure endpoint security through antivirus, updates, and compliance policies.&middot; Document technical issues, resolutions, and create knowledge base articles.&middot; Coordinate with IT infrastructure/network teams for escalated issues.&middot; Assist with onboarding and setting up IT equipment for new employees.&middot; Maintain inventory of IT hardware and software licenses.Job Type: Full-timeExperience:<ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</div><div></div><div> 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</div><div></div><div> 
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.</div><div>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.</div><div></div><div> 
We are seeking a dedicated and skilled System Administrator/Second Line Support to join our team and provide exceptional technical assistance to our internal office and call center operations in the KSA. In this role, you will be responsible for diagnosing and resolving a wide range of IT and technical issues faced by our customer support agents, ensuring smooth and efficient operations.</div><div></div><div> 
Important note: please submit your CV in English as recruiters do not speak Arabic. Thank you!</div><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Provide first and second line support for our call center operations, assisting agents in resolving customers' technical issues.</li>
<li>Diagnose and troubleshoot network issues at the user level, including computers, access points, switches, and routers.</li>
<li>Resolve issues related to Windows and MacOS operating systems.</li>
<li>Investigate and resolve internet telephony issues, including communication devices (headsets/phones) and internet connections.</li>
<li>Pre-configure new computers for users and perform necessary installations at their workstations.</li>
<li>Conduct an equipment inventory to ensure proper asset management.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Proven experience in providing technical support in a big office, call center or similar environment.</li>
<li>Strong understanding of networking principles and experience in network design and configuration.</li>
<li>Proficiency in diagnosing and troubleshooting issues with Windows and MacOS operating systems.</li>
<li>Familiarity with internet telephony systems and equipment.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Commercial experience with Active Directory</li>
<li>Ability to work in a fast-paced environment and prioritize tasks effectively.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3><div> 

What you can expect: 
</div><ul><li>A working environment that gives you autonomy and responsibility from day one.</li>
<li>Participation in the company&rsquo;s employee stock options program.</li>
<li>Competitive salary and other bonuses</li>
<li>Health Insurance</li>
The opportunity to work in the fastest-growing product company in the region 
<li>
</li></ul><div>We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). 
</div><div>
 
If this sounds exciting to you, we&rsquo;d love to hear from you!</div><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

IT Operations Engineer (Saudi National)

Explore 705+ Help desk technician in Riyadh this December. Find roles across top companies and apply now to boost your career.