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Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div> 
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</div><div></div><div> 
EOE/M/F/Vet/Disabled</div></div>

Help Desk Technician

Emdad By Elm

<div>
 
 A
 
 Service Desk Analyst
 
 plays a critical role in any organization, acting as the front-line support for all IT-related queries and issues.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide first-level technical support to end-users via phone, email or in-person
 </li>
 <li>
 Troubleshoot hardware and software issues, network connectivity problems and peripheral equipment malfunctions
 </li>
 <li>
 Log all incidents and service requests in the service desk system and ensure timely closure of tickets
 </li>
 <li>
 Escalate complex incidents or requests to senior team members or other teams as required
 </li>
 <li>
 Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs)
 </li>
 <li>
 Install, configure and maintain hardware and software systems as required
 </li>
 <li>
 Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals
 </li>
 <li>
 Participate in service desk projects and initiatives as required
 </li>
 <li>
 Provide end-user training on basic technology use and best practices
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Diploma
 
 degree
 
 in Computer or related field or equivalent work experience
 
 </li>
 <li>
 Minimum of
 
 2 years of experience in a service desk or technical support role
 
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills
 </li>
 <li>
 Strong customer service orientation and interpersonal skills
 </li>
 <li>
 Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications
 </li>
 <li>
 Knowledge of virtualized environments such as VMware or Microsoft Hyper-V
 </li>
 <li>
 Experience with Active Directory and Exchange
 </li>
 <li>
 Preferably with data analysis experience
 </li>
 <li>
 ITIL Foundation certification preferred
 </li>
 </ul>
</div>

Service Desk Analyst

SWATX

<div>Responsibilities:<ul>
<li>Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions.</li>
<li>Technical Assistance: Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally.</li>
<li>Hardware and Software Support: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates.</li>
<li>Network Support: Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls.</li>
<li>Documentation: Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues.</li>
<li>System Monitoring: Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime.</li>
<li>Escalation: Escalating complex or unresolved issues to higher-level support teams or vendors.</li>
<li>User Training: Providing basic training to end-users on the use of hardware, software, and other IT resources.</li>
<li>Asset Management: Tracking and managing IT assets, including computers, peripherals, and software licenses.</li>
<li>Collaboration: Working closely with other IT team members and departments to ensure seamless IT service delivery.</li>
<li>Security: Adhering to security policies and procedures to protect sensitive data and systems.</li>
</ul>Requirements
Requirements:<ul>
<li>Education: A bachelor's degree in Engineering
</li><li>Saudi Nationality is a Must , or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.</li></ul></div>

IT Support Engineer L1 ( Saudi Residence only )

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. 
Job Summary 
We are seeking a passionate and talented IT Support Engineer to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Serve as the first point of contact for technical support (phone, email, ticketing system).</li>
<li>Diagnose, troubleshoot, and resolve hardware, software, and network issues.</li>
<li>Provide remote and on-site support for desktops, laptops, printers, and mobile devices.</li>
<li>Install, configure, and maintain operating systems, applications, and IT equipment.</li>
<li>Escalate unresolved cases, document issues/resolutions, and support onboarding/offboarding.</li>
<li>Contribute to IT projects, ensure compliance, and follow up to confirm resolution.</li>
</ul>Requirements<ul><li>
Proven IT support experience with Windows/macOS, networking (TCP/IP, DNS, DHCP), Active Directory, Office 365, and remote tools.</li></ul><ul>
<li>Strong problem-solving, communication, and customer service skills; teamwork ability.</li>
<li>Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).</li>
<li>Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation.</li>
<li>Added value: knowledge of scripting/automation tools (e.g., PowerShell).</li></ul></div>

IT Support Engineer

<div>Technical Support:
<ul><li>Providing first-line technical assistance to end-users for hardware, software, and network issues.</li>
<li>Troubleshooting and resolving technical problems via phone, email, or in person.</li>
<li>Walking users through problem-solving steps.</li>
<li>Escalating complex issues to higher-level support teams.</li>
<li>Maintaining a log of support requests and resolutions.</li>
</ul>System Administration:
<ul><li>Installing, configuring, and maintaining computer systems and applications.</li>
<li>Managing user accounts and permissions.</li>
<li>Monitoring system performance and identifying potential issues.</li>
<li>Performing system backups and ensuring data security.</li>
<li>Implementing and maintaining network infrastructure.</li>
<li>Contributing to IT projects and upgrades.</li>
</ul>Requirements<ul>
<li>He must have at least 6 years experience</li>
<li>He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud</li>
<li>Providing technical support for systems and networks and solving problems Effectively.
</li><li>Managing, configuring and enabling assistance systems and networks To ensure continuity.</li>
<li>Implement security procedures and monitor network performance.
</li><li>Provide technical guidance to users and achieve higher Satisfaction levels.</li></ul></div>

Help Desk & System Engineer ( Saudi )

First Gulf Company

<div>
 
 
 About the job
 
 
 
 We are seeking a skilled IT Helpdesk to maintain and support our IT infrastructure and hardware. The ideal candidate will provide first- and second-level technical support, troubleshoot issues, and ensure smooth operation of hardware, software, and network systems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to end-users for hardware, software, and network issues, productivity applications (e.g., Microsoft Office 365)
 </li>
 <li>
 Troubleshoot desktops, laptops, printers, VoIP phones, mobile devices, Network, and video conferencing System.
 </li>
 <li>
 Provide remote and in-person support to users, including those working offsite.
 </li>
 <li>
 Respond to user requests via phone, email, chat.
 </li>
 <li>
 Install, configure, and maintain IT devices including PCs, laptops, printers, scanners, VOIP phones, routers, switches, and peripherals.
 </li>
 <li>
 Document IT processes and maintain asset inventory.
 </li>
 <li>
 Ensure compliance with company IT policies and procedures.
 </li>
 <li>
 Escalate unresolved issues to higher-level support or relevant departments.
 </li>
 <li>
 Create, manage, and deactivate user accounts permissions using Active Directory, Office 365, Azure AD, and other systems.
 </li>
 <li>
 Assist with onboarding/offboarding IT tasks (device provisioning, email setup, permissions, etc.)
 </li>
 <li>
 Strong organizational and time-management abilities.
 </li>
 <li>
 Create basic IT documentation, guides, and tutorials for end-users.
 </li>
 <li>
 Self-motivated, organized, and able to prioritize multiple tasks.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in IT, Computer Science, or related field.
 </li>
 <li>
 Proven experience in technical support or IT helpdesk roles.
 </li>
 <li>
 Minimum of 2 years of experience.
 </li>
 <li>
 Good knowledge of Windows OS, networking basics, and IP configuration.
 </li>
 <li>
 Ability to troubleshoot independently.
 </li>
 <li>
 Bilingual in Arabic and English; native Arabic speaker preferred.
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk

Lucidya | لوسيديا

<div>
 We are seeking a skilled
 
 IT Support Specialist
 
 to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
 
 
 Key responsibilities include:
 
 
 <ul>
 <li>
 Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
 </li>
 <li>
 Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
 </li>
 <li>
 Ensuring SOC 2 compliance through security and operational best practices
 </li>
 <li>
 Troubleshooting software, hardware, and network issues
 </li>
 <li>
 Managing user accounts, passwords, and MFA settings
 </li>
 <li>
 Assisting with employee onboarding, device configuration, and training
 </li>
 <li>
 Configuring and managing firewalls and enterprise Wi-Fi networks
 </li>
 <li>
 Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Proven experience with Windows and macOS administration (Linux familiarity is a plus)
 </li>
 <li>
 Hands-on experience with MDM platforms
 </li>
 <li>
 Knowledge of SOC 2 compliance requirements
 </li>
 <li>
 Strong troubleshooting skills for both hardware and software
 </li>
 <li>
 Experience configuring and managing enterprise Wi-Fi and firewall systems
 </li>
 <li>
 Excellent communication skills for providing user support and training
 </li>
 <li>
 Ability to work independently and handle multiple priorities
 </li>
 <li>
 Fluent Arabic &amp; English speaker
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Familiarity with identity and access management tools
 </li>
 <li>
 Experience with cloud-based collaboration tools
 </li>
 <li>
 Knowledge of network security best practices
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Collaborative, growth-focused work environment
 </li>
 <li>
 Opportunity to work with modern IT tools and security standards
 </li>
 <li>
 Exposure to diverse operating systems and enterprise-level technologies
 </li>
 <li>
 Professional development in security compliance and infrastructure management
 </li>
 </ul>
</div>

IT Support Specialist

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