customer service specialist Jobs in Riyadh

customer service specialist

it support services , l1

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technical support engineer Jobs in Riyadh

technical support engineer

computer teacher

help desk technician

IKEA Alsulaiman

<div>
 
 
 Company Description
 
 
 
 Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 
 
 
 
 
 
 Purpose
 
 
 
 The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.
 
 
 
 
 
 
 Accountabilities
 
 
 <ul>
 <li>
 Ensure all IKEA IT operations in the store functioning well Support IKEA coworker&rsquo;s hardware and applications related issues.
 </li>
 <li>
 Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
 </li>
 <li>
 Secure all the software installed on the user&rsquo;s PC with licenses.
 </li>
 <li>
 Secure daily IT routine and performing the checklist Monitor daily scheduler jobs and ensure sales statement posted.
 </li>
 <li>
 Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
 </li>
 <li>
 Ensure and complete any backup restoration request.
 </li>
 <li>
 Preventive maintenance of Data center, hardware and servers.
 </li>
 <li>
 Coordinate with vendor for POS machines maintenance.
 </li>
 <li>
 Ensure data optimizing on weekly basis.
 </li>
 <li>
 Secure Monthly IFB and annual store inventory support and preparation.
 </li>
 <li>
 work on effective ways to reduce the IT Budget.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT/ Computer/Networking.
 </li>
 <li>
 Must have strong communication skills in both Arabic and English.
 </li>
 <li>
 Microsoft/CISCO Certification is preferable.
 </li>
 <li>
 Excellent computer skills.
 </li>
 <li>
 Willing to cover shifts and provide a required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
 </li>
 <li>
 Problem solving and Troubleshooting skills.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

Techdravin Private Limited

No visa sponsorship is available.IT Support Engineer to support one of our prestigious clients. The ideal candidate will have strong hands-on experience in desktop and laptop support, hardware/software troubleshooting, imaging, and IT asset management. This is an on-site role requiring excellent technical, communication, and coordination skills to ensure seamless IT operations and user satisfaction.The IT Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting IT infrastructure, including computers, peripherals, printers, and conference room equipment. The role also involves vendor coordination, inventory management, VIP user support, and hands-and-feet assistance for backend and data center teams.Candidates with proven expertise in Windows and Mac environments, Office 365 support, and basic networking (DHCP/DNS) are highly preferred. Prior experience providing on-site technical support rather than remote or service-desk-only experience is essential.Key Responsibilities<ul><li>Install, configure, and maintain desktop/laptop systems, peripherals, and software.</li><li>Manage hardware repairs, replacements, and vendor coordination.</li><li>Perform IMAC (Install, Move, Add, Change) services for IT assets.</li><li>Troubleshoot and resolve hardware/software issues and network connectivity problems.</li><li>Provide high-touch VIP and conference room support (AV/conferencing setup).</li><li>Manage printer installations, Office 365 issues, and coverage/compliance software.</li><li>Maintain accurate IT inventory and ensure SLA compliance.</li><li>Provide Hands &amp; Feet support for server, network, and data center operations.</li><li>Document incidents, solutions, and create knowledge base entries.</li></ul>Preferred Skills<ul><li>L1 level network troubleshooting (LAN, DHCP, DNS).</li><li>Familiarity with data center environments and physical server support.</li><li>Experience with hardware racking, cabling, and labeling.</li><li>Excellent interpersonal and communication skills.</li><li>Strong problem-solving mindset and customer-focused approach.</li></ul>Job Type: Full-timePay: ﷼5,000.00 - ﷼6,000.00 per month

Desktop Support Engineer

IT Support

Hosuk Travel

<div>Hosuk Travels, a customer-focused travel management company in Riyadh, is seeking a skilled and dependable IT Support Engineer to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.

Key Responsibilities:
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
At Hosuk Travels in Riyadh, the IT Support Engineer plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</div>

IT Support Engineer

<div>
 
 
 Job Role Profile:
 
 
 
 The IT Support Specialist is responsible for providing first-level technical support to users, ensuring the availability, reliability, and proper operation of IT systems and services. The role focuses on incident resolution, user support, system troubleshooting, and maintaining IT service quality in line with defined SLAs and organizational policies.
 
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Provide
 
 technical support
 
 to end users for hardware, software, network, and application-related issues.
 </li>
 <li>
 Respond to and resolve
 
 incidents and service requests
 
 through ticketing systems within agreed SLAs.
 </li>
 <li>
 Install, configure, and maintain
 
 end-user devices
 
 (laptops, desktops, printers, mobile devices).
 </li>
 <li>
 Troubleshoot operating systems, office applications, email, and collaboration tools.
 </li>
 <li>
 Support
 
 user account management
 
 , including access provisioning, password resets, and permission changes.
 </li>
 <li>
 Assist in maintaining IT assets, inventory records, and documentation.
 </li>
 <li>
 Escalate complex or unresolved issues to appropriate technical teams while ensuring proper follow-up.
 </li>
 </ul>
 
 
 
 
 
 Talent Profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Proven experience +2 years in IT support.
 </li>
 </ul>
 
 
 
 
 
 Job Nature:
 
 
 
 SITE, Project-Based.
 
 
 
 
 
 
 In addition to the monthly salary, SITE provides you these Benefits:
 
 
 <ul>
 <li>
 Social allowance.
 </li>
 <li>
 Mobile allowance.
 </li>
 <li>
 Medical Insurance employee, his/her family, and parents.
 </li>
 </ul>
 
 
 
 
 This job post is available for 1 Week from the date posted.
 
</div>

IT Support Specialist

FedEx

<div>Field IT; Infrastructure; Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, &amp; 3Rd Party Organizations in the Diagnostics, Maintenance, &amp; Support of all Electronic Technologies, Networks, &amp; Software Applications Deployed; Performs Technical Support Problem Resolution &amp; Provides Input to the Isolation &amp; Resolution of Component, Network, Hardware, &amp; Software Problems 
Core Technical Skills<ul><li>
Networking Knowledge: Understanding of network infrastructure (LAN/WAN, TCP/IP, VPN); Cisco certification is a strong plus.</li><li>
Hardware Support: Ability to troubleshoot and maintain workstations, printers, and peripheral devices.</li><li>
Server &amp; Systems Administration: Experience with Windows Server, Active Directory, DNS, DHCP.</li><li>
Cloud &amp; Productivity Tools: Familiarity with Microsoft 365 (Exchange, Teams, SharePoint) and related services.</li><li>
Security Awareness: Basic knowledge of cybersecurity principles and compliance standards.</li></ul>
Service &amp; Operational Skills<ul><li>
Procurement Lifecycle Management: Handling IT hardware/software purchasing, vendor coordination, and inventory control.</li><li>
Incident &amp; Problem Management: Strong troubleshooting and root cause analysis skills.</li><li>
Documentation: Ability to maintain accurate records of configurations, processes, and support tickets.</li></ul>
Project &amp; Collaboration Skills<ul><li>
Project Management: Ability to plan, execute, and monitor IT projects (certifications like PMP or ITIL are a plus).</li><li>
Teamwork &amp; Communication: Effective collaboration with cross-functional teams and clear communication with stakeholders.</li><li>
Customer Service Orientation: Strong focus on user satisfaction and service quality.</li></ul> 
Analytical Skills;Problem Solving Skills;Judgement &amp; Decision Making Skills;Influencing &amp; Persuasion Skills;Interpersonal Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Technology Service Specialist (Saudi National Only)

Astek Middle East

<div>
 
 🔹
 
 Job Title:
 
 Technical Support Engineer
 
 
 📍
 
 Location:
 
 Riyadh, KSA (Onsite)
 
 
 We are looking for a
 
 Technical Support Engineer
 
 to provide reliable Level 1 IT support and ensure smooth day-to-day IT operations across the organization.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide Level 1 support for hardware, software, and network-related issues, and escalate unresolved incidents when required.
 </li>
 <li>
 Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and other IT peripherals.
 </li>
 <li>
 Ensure proper cable management and readiness of meeting room IT equipment and TV displays.
 </li>
 <li>
 Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.
 </li>
 <li>
 Support employee onboarding and offboarding by preparing devices and collecting IT assets.
 </li>
 <li>
 Log and document all incidents, service requests, and asset changes, and assist with periodic reporting.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficiency in Windows, macOS, iOS, and Microsoft 365.
 </li>
 <li>
 Hands-on experience with hardware troubleshooting (laptops, desktops, printers, IP phones).
 </li>
 <li>
 Strong organizational skills with experience in IT asset management.
 </li>
 <li>
 Good communication skills and a customer-focused mindset.
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Explore 449+ Help desk technician in Riyadh this January. Find roles across top companies and apply now to boost your career.