marketing manager

sales manager

commercial manager

store manager

retail manager

retail store manager

O100

<div>
 
 
 Location - Riyadh
 
 , with
 
 frequent travel to other cities
 
 
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 The Retail Manager is responsible for the
 
 overall performance, execution quality, and operational coordination of the retail store network
 
 , with
 
 direct reporting lines from store managers and store teams
 
 .
 
 
 The role focuses on driving sales performance through KPI tracking, operational discipline, strong field presence, and consistent execution, within a luxury fragrance retail environment.
 
 
 This is a
 
 hands-on, performance-driven role
 
 for someone passionate about retail, people, and fragrances, who thrives in a
 
 fast-paced, fast-growing organization
 
 .
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Retail Performance &amp; KPI Ownership
 
 
 <ul>
 <li>
 Full ownership of
 
 retail performance across all reporting stores
 
 </li>
 <li>
 Track, analyze, and manage
 
 retail KPIs
 
 (sales, conversion, ATV, UPT, productivity, profitability)
 </li>
 <li>
 Drive achievement of sales and performance targets
 </li>
 <li>
 Ensure performance data is translated into
 
 clear actions and measurable improvements
 
 </li>
 <li>
 Conduct regular performance reviews with store managers
 </li>
 <li>
 Be strongly motivated by results and continuous improvement
 </li>
 </ul>
 
 
 
 
 
 Store Leadership &amp; Reporting Line Management
 
 
 <ul>
 <li>
 Act as the
 
 direct manager for store managers and store teams
 
 </li>
 <li>
 Ensure clear communication of objectives, priorities, and expectations
 </li>
 <li>
 Monitor store-level execution, discipline, and performance
 </li>
 <li>
 Address performance gaps in a factual, structured, and solution-oriented manner
 </li>
 <li>
 Support recruitment, onboarding, and performance management in coordination with HR
 </li>
 </ul>
 
 
 
 
 
 Store Operations &amp; Network Coordination
 
 
 <ul>
 <li>
 Coordinate and oversee the operations of existing stores
 </li>
 <li>
 Ensure stores are consistently ready for business
 </li>
 <li>
 Identify operational issues and implement practical solutions
 </li>
 <li>
 Ensure compliance with company procedures, mall rules, and brand standards
 </li>
 <li>
 Follow up on maintenance, repairs, and operational needs
 </li>
 </ul>
 
 
 
 
 
 Field Presence &amp; Store Visits
 
 
 <ul>
 <li>
 Maintain a
 
 strong field presence
 
 with regular store visits in
 
 Riyadh and other regions
 
 </li>
 <li>
 Evaluate stores on performance, execution, merchandising, and overall condition
 </li>
 <li>
 Provide clear, documented follow-up actions after each visit
 </li>
 <li>
 Go the
 
 extra mile
 
 to support stores when required
 </li>
 </ul>
 
 
 
 
 
 Merchandising &amp; Luxury Execution
 
 
 <ul>
 <li>
 Ensure merchandising execution reflects
 
 luxury positioning and brand standards
 
 </li>
 <li>
 Monitor displays, testers, POSM, and product presentation
 </li>
 <li>
 Ensure strong attention to detail in visual execution
 </li>
 <li>
 Coordinate with brand partners on launches and merchandising updates
 </li>
 <li>
 Ensure merchandising supports commercial performance
 </li>
 </ul>
 
 
 
 
 
 New Store Openings &amp; Expansion
 
 
 <ul>
 <li>
 Participate actively in
 
 new store openings
 
 </li>
 <li>
 Support operational preparation, staffing, and execution
 </li>
 <li>
 Ensure smooth opening and post-opening stabilization
 </li>
 <li>
 Contribute to network expansion initiatives
 </li>
 </ul>
 
 
 
 
 
 
 Profile &amp; Mindset
 
 
 
 <ul>
 <li>
 Strong passion for
 
 retail, people, luxury, and fragrances
 
 </li>
 <li>
 
 Performance-driven, data-driven, and factual
 
 </li>
 <li>
 Pro-active, nimble, and solution-oriented
 </li>
 <li>
 Detail-oriented with strong execution discipline
 </li>
 <li>
 Comfortable managing multiple stores and priorities
 </li>
 <li>
 Adaptable to a
 
 fast-paced, fast-growing retail environment
 
 </li>
 <li>
 Hands-on leader with strong field presence
 </li>
 </ul>
 
 
 
 
 
 
 Education, Experience &amp; Background
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business, Management, Marketing, Retail Management, or related field
 
 </li>
 <li>
 Equivalent professional experience in retail management will be considered
 </li>
 <li>
 Proven experience managing retail stores with
 
 direct reporting lines
 
 </li>
 <li>
 Multi-store retail management experience preferred
 </li>
 <li>
 Experience in
 
 luxury, premium, or fragrance retail
 
 is a strong advantage
 </li>
 <li>
 Strong understanding of retail KPIs and operational performance
 </li>
 <li>
 Willingness to travel frequently as part of the role
 </li>
 </ul>
 
 
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 A key leadership role in a
 
 rapidly growing retail network
 
 </li>
 <li>
 Direct impact on performance, execution, and expansion
 </li>
 <li>
 Exposure to luxury brands and fragrances
 </li>
 <li>
 Dynamic environment with strong growth opportunities
 </li>
 </ul>
 
 
</div>

Retail Manager

Laduree by French Spirit

Job OverviewWe are seeking a highly experienced Retail Manager to lead strategic and day-to-day operations across our retail network in Saudi Arabia. This role is responsible for optimizing store performance, ensuring operational excellence, and driving alignment with the company&rsquo;s commercial objectives across all locations.Note: Only candidates residing in KSA with relevant retail management experience will be considered.Key Responsibilities<ul><li>Lead and oversee all retail operations across 55&ndash;60 stores to ensure operational efficiency, consistency, and achievement of sales and profitability targets.</li><li>Review financial performance and P&amp;L reports to identify areas for improvement and implement corrective measures.</li><li>Collaborate with the Brand Merchandise Manager to optimize store layouts, stock levels, and visual merchandising standards in line with brand guidelines.</li><li>Drive execution of retail initiatives, promotions, and marketing campaigns to enhance overall store performance.</li><li>Develop, mentor, and coach store leadership teams to strengthen operational capabilities and ensure succession readiness.</li><li>Ensure effective implementation of company policies, processes, and performance standards across all retail locations.</li><li>Manage budgets, manpower planning, and operational scheduling to support business objectives and maximize efficiency.</li><li>Establish and monitor stock control and loss prevention measures, ensuring compliance with company procedures and achieving inventory targets.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Fashion Retail, Retail Management, or Business Management.</li><li>10&ndash;12 years of progressive retail experience, with at least 5 years in a leadership role overseeing multi-location operations, preferably within the GCC.</li><li>Proven experience in managing large-scale retail networks and achieving commercial objectives.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical, organizational, and presentation skills with the ability to manage multiple priorities.</li><li>Strategic mindset combined with a hands-on approach to operational problem-solving and execution.</li><li>Excellent leadership and communication skills, with the ability to inspire and develop high-performing teams.</li><li>Strong commercial awareness with a focus on driving sales performance and profitability.</li><li>Innovative, forward-thinking, and committed to continuous improvement.</li></ul>Why Join UsIf you are an experienced retail professional passionate about operational excellence and leading high-performing teams, this is an exciting opportunity to make a significant impact on a growing retail network in Saudi Arabia.Job Type: Full-time

EssilorLuxottica Chalhoub

Key accountabilities and responsibilities:As a Store Manager at EssilorLuxottica Chalhoub you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team.Key Responsibilities- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.- Define, execute and monitor the store action plan to achieve sales targets and KPIs.- Manage the customer database to build strong relationship with customers and create future potential selling opportunities- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.- Think hybrid by leveraging all type of point of sales online and offline.- Provide a clear vision to the team about the business and store's vision and key directions.- Identify, recruit, develop and retain strong talents.- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.- Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.- Ensure performance improvement plans are discussed and documented in a transparent manner.- Ensure all sales and operational policies and procedures are followed and maintained in the store.- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.- Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hoursAre you?KPI focusedLeading a team to success by being highly commercialCommitted to creating a positive and energetic cultureExcited to push the boundaries and be creativeResult Driven and Problem SolvingPassionate about building, coaching and developing a dedicated teamRequirements:- Minimum of 3 years optical retail experience.- Experience in a Store Leadership role-Written and verbal communication skills in EnglishJob Types: Full-time, Permanent

Store Manager

Prada Group

<div>
 Job description:
 
 
 
 Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church&rsquo;s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 
 BUSINESS
 
 
 <ul>
 <li>
 Drive and maximize sales performances.
 </li>
 <li>
 Propose and develop business plans.
 </li>
 <li>
 Drive the store team to exceed their KPIs.
 </li>
 <li>
 Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
 </li>
 <li>
 Be present on the sales floor, ensuring a proper approach and service to the Clients.
 </li>
 <li>
 Foster the Omni Channel development through the team.
 </li>
 <li>
 Meet the store-operating budget, controlling store expenses.
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 CUSTOMER
 
 
 <ul>
 <li>
 Foster a Client centric mindset by developing and maintaining solid Client relationships.
 </li>
 <li>
 Guarantee an excellent Client satisfaction and the highest level of Client service.
 </li>
 <li>
 Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
 </li>
 <li>
 Foster a strong private appointment culture.
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 TEAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 <ul>
 <li>
 Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
 </li>
 <li>
 Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.&nbsp;
 </li>
 <li>
 The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 RETAIL
 
 
 <ul>
 <li>
 Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
 </li>
 <li>
 Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
 </li>
 <li>
 Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
 </li>
 <li>
 Ensure synergy and cooperation between front and back of house.
 </li>
 <li>
 Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 EVENTS
 
 
 <ul>
 <li>
 Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 KNOWLEDGE AND SKILLS
 
 
 
 
 &nbsp;
 
 
 
 Business driven
 
 
 Leadership and team management
 
 
 Ability to motivate and persuade people
 
 
 Strong customer service mindset
 
 
 Natural ability to welcome our client
 
 
 Confident, enthusiastic and positive
 
 
 Mature and assertive
 
 
 Organized and detail oriented
 
 
 Market and product knowledge/passion
 
 
 Business/Retail Management degree or equivalent is a plus
 
 
 Interest in luxury/fashion, art and design
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
 
 Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
 
</div>

PRADA - STORE MANAGER

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Store Manager | Majid Al Futtaim LifeStyle | Operations
 
 
 
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Ensure that the highest levels of customer service are delivered by the entire store team at all times.
 </li>
 <li>
 Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
 </li>
 <li>
 Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
 </li>
 <li>
 Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
 </li>
 <li>
 Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
 </li>
 <li>
 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
 </li>
 <li>
 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
 </li>
 <li>
 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 4 &ndash; 5 years&rsquo; industry experience with Managerial Background experience
 </li>
 <li>
 A proven record of maximizing business performance
 </li>
 <li>
 Thinks Customer &ndash; Has a good understanding of main customer segments and helps team to understand them. Solicits customer feedback and ensures customer expectations are exceeded. Actively encourages &ldquo;customer first&rdquo; mindset.
 </li>
 <li>
 Leads the Way &ndash; Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in
 </li>
 <li>
 Drives Impact &ndash; Make informed decisions and clearly communicates rationale behind them. Proactively identify and seek relevant information and data from team to make decisions. Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made. Makes hard decisions, knows when to make a call versus delegating upwards
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Bvlgari

<div>
 
 
 POSITON
 
 
 
 
 
 
 Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
 
 
 
 
 
 In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its future:
 
 
 
 
 
 
 STORE MANAGER, RIYADH - KSA
 
 
 
 
 [
 
 Please note this role is applicable for Saudi Arabian Nationals only]
 
 
 
 
 
 
 
 
 JOB RESPONSIBILITIES &amp; PROFILE
 
 
 
 
 
 
 
 MISSION
 
 
 <ul>
 <li>
 Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques)
 </li>
 <li>
 Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our guests with unique and memorable experiences
 </li>
 <li>
 Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability
 </li>
 <li>
 Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company&rsquo;s vision and guidelines
 </li>
 </ul>
 
 
 
 
 
 MAIN ACCOUNTABILITIES
 
 
 
 
 
 
 
 Business Management:
 
 
 <ul>
 <li>
 Manage the entire boutique team, client and business operations in order to achieve sales objectives and store and service KPI&rsquo;s.
 </li>
 <li>
 Ensuring to spend majority of the time on the shop floor with sales team and clients
 </li>
 <li>
 Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation
 </li>
 <li>
 Have a finger on pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local markets high luxury domain
 </li>
 </ul>
 
 
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience (customer focus, story telling, extraordinary service, selling skills and attitude).
 </li>
 <li>
 Observe the sales floor and provide structured feedback accordingly depending on on-going client experience situations.
 </li>
 <li>
 Structure routine moments for coaching and feedbacking [both on the spot and in monthly one to one meetings]
 </li>
 <li>
 Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day
 </li>
 <li>
 Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans
 </li>
 <li>
 Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security&hellip;)
 </li>
 <li>
 Adapt and implement localized on-boarding plans for new joiners where applicable
 </li>
 </ul>
 
 
 
 
 
 Client Management:
 
 
 <ul>
 <li>
 Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities
 </li>
 <li>
 Actively participate and involve sales teams in social events
 </li>
 <li>
 Support in cultivating a culture of long term relationship building
 </li>
 <li>
 Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines
 </li>
 <li>
 Partner with the regional CRM teams in order to review, implement, and follow up on dedicated action plans for client retention, growth and amplification within local market
 </li>
 <li>
 Address client concerns/disputes/complains assuring that the client satisfaction is restored
 </li>
 </ul>
 
 
 
 
 
 TECHNICAL SKILLS
 
 
 <ul>
 <li>
 Knowledge of store procedures and processes
 </li>
 <li>
 Knowledge of digital processes
 </li>
 <li>
 Knowledge of the Luxury business
 </li>
 <li>
 Knowledge of competition
 </li>
 </ul>
 
 
 
 
 SOFT SKILLS
 
 
 
 Driving and leading by example
 
 <ul>
 <li>
 Business acumen
 </li>
 <li>
 Proactivity &amp;Engagement
 </li>
 <li>
 Client satisfaction
 </li>
 <li>
 Being coach
 </li>
 <li>
 Delivering excellence
 </li>
 <li>
 Managerial Effectiveness
 </li>
 <li>
 Integrity and Trust
 </li>
 <li>
 Curiosity and Change Drive
 </li>
 </ul>
 
 
 
 
 
 Additional information
 
 
 
 
 
 
 
 Master of the House:
 
 
 <ul>
 <li>
 Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the client
 </li>
 <li>
 Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI&rsquo;s, and proposing corrective actions
 </li>
 <li>
 Guarantee the correct application of company norms and procedures (discount etc..).
 </li>
 <li>
 Sponsor the development of a frictionless client experience through the different touch points, leveraging on the adoption of new digital tools and processes
 </li>
 <li>
 Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change
 </li>
 </ul>
 
 
 
 
 
 Market Knowledge:
 
 
 <ul>
 <li>
 Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities
 </li>
 </ul>
 
 
</div>

STORE MANAGER

Bulgari

<div></div><div><div><div>Job responsibilities
MISSION
<ul>
<li>Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques)</li>
<li>Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our guests with unique and memorable experiences</li>
<li>Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability</li>
<li>Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company&rsquo;s vision and guidelines</li>
</ul>
MAIN ACCOUNTABILITIES

Business Management:
<ul>
<li>Manage the entire boutique team, client and business operations in order to achieve sales objectives and store and service KPI&rsquo;s.</li>
<li>Ensuring to spend majority of the time on the shop floor with sales team and clients</li>
<li>Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation</li>
<li>Have a finger on pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local markets high luxury domain</li>
</ul>
Team Management:
<ul>
<li>Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience (customer focus, story telling, extraordinary service, selling skills and attitude).</li>
<li>Observe the sales floor and provide structured feedback accordingly depending on on-going client experience situations.</li>
<li>Structure routine moments for coaching and feedbacking [both on the spot and in monthly one to one meetings]</li>
<li>Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day</li>
<li>Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans</li>
<li>Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security&hellip;)</li>
<li>Adapt and implement localized on-boarding plans for new joiners where applicable</li>
</ul>
Client Management:
<ul>
<li>Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities</li>
<li>Actively participate and involve sales teams in social events</li>
<li>Support in cultivating a culture of long term relationship building</li>
<li>Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines</li>
<li>Partner with the regional CRM teams in order to review, implement, and follow up on dedicated action plans for client retention, growth and amplification within local market</li>
<li>Address client concerns/disputes/complains assuring that the client satisfaction is restored</li>
</ul>
Profile
TECHNICAL SKILLS
<ul>
<li>Knowledge of store procedures and processes</li>
<li>Knowledge of digital processes</li>
<li>Knowledge of the Luxury business</li>
<li>Knowledge of competition</li></ul> 


SOFT SKILLS

Driving and leading by example
<ul>
<li>Business acumen</li>
<li>Proactivity &amp;Engagement</li>
<li>Client satisfaction</li>
<li>Being coach</li>
<li>Delivering excellence</li>
<li>Managerial Effectiveness</li>
<li>Integrity and Trust</li>
<li>Curiosity and Change Drive</li>
</ul>
Additional information
Master of the House:
<ul>
<li>Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the client</li>
<li>Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI&rsquo;s, and proposing corrective actions</li>
<li>Guarantee the correct application of company norms and procedures (discount etc..).</li>
<li>Sponsor the development of a frictionless client experience through the different touch points, leveraging on the adoption of new digital tools and processes</li>
<li>Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change</li>
</ul>
Market Knowledge:
<ul>
<li>Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities</li>
</ul>
</div><div><div><div>JOB NUMBER
</div><div><h3 class="jobSectionHeader">BULG08441
</h3></div><div>COUNTRY / REGION
</div><div><h3 class="jobSectionHeader">Saudi Arabia
</h3></div><div>CITY
</div><div><h3 class="jobSectionHeader">Riyadh
</h3></div><div>CONTRACT TYPE
</div><div><h3 class="jobSectionHeader">Permanent</h3></div></div></div></div></div><div></div>

STORE MANAGER, Saudi National Required. Riyadh, KSA

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852 retail store manager jobs IN Riyadh

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STORE MANAGER, Saudi National Required. Riyadh, KSA