customer support executive Jobs in Islamabad

customer support executive

assistant manager technical design Jobs in Islamabad

assistant manager technical design

associate quality assurance engineer Jobs in Islamabad

associate quality assurance engineer

customer services representative Jobs in Islamabad

customer services representative

customer success specialist Jobs in Islamabad

customer success specialist

technical support associate

Adam Smith International

<div>SEZ Incentives Phase Out &amp; Transition Plan &ndash; Senior Associate, Legal Analysis
Background
The Revenue Mobilisation, Investment and Trade (REMIT) Programme, funded by the UK's Foreign, Commonwealth &amp; Development Office (FCDO) and implemented by Adam Smith International (ASI), provides technical assistance to the Government of Pakistan to improve the business environment, attract investment, and support sustainable economic growth.
Pakistan's Special Economic Zones (SEZs) framework is governed through a complex legal and regulatory architecture spanning federal and provincial legislation, rules, notifications, contractual arrangements, and administrative instruments. As part of Pakistan's commitments under the IMF programme, the Government is undertaking a comprehensive SEZ Phase-Out Implementation Plan to transition away from profit-based incentives toward a rules-based, fiscally sustainable framework anchored in cost- and performance-based facilitation.
The implementation of this transition requires a detailed review of the legal and contractual framework governing SEZs to assess the implications of proposed reforms, identify legal risks and constraints, and ensure compliance with domestic laws, investor protections, and existing contractual commitments. This includes analysing the legal basis of existing incentives, grandfathering provisions, contractual obligations, and the legislative changes required to support the transition process.
As part of this effort, REMIT seeks to engage a Senior Associate &ndash; Legal Analysis to support the legal and regulatory assessment of Pakistan's SEZ regime and contribute to the development of practical and implementable legal reform recommendations.
Job Summary
The objective of the assignment is to provide legal and regulatory analysis to support the Government of Pakistan in assessing the legal implications of the SEZ Phase Out and Transition Plan, with a particular focus on Phase A (Planning and Assessment) of the IMF-mandated reform programme.
The Senior Associate &ndash; Legal Analysis will support the Board of Investment (BoI), the Special Investment Facilitation Council (SIFC), and the broader technical team by reviewing the legal and contractual framework governing SEZs, identifying legal constraints and reform requirements, and assessing the implications of proposed policy changes. The Associate will analyse federal and provincial legislation, rules, regulations, contracts, and incentive arrangements to support the development of a legally sound and implementable transition framework.
The Associate will work closely with the SEZ Policy &amp; Governance Lead, Institutional Analysis Expert, Fiscal &amp; Incentives Expert, and other members of the technical team to ensure that proposed reforms are legally robust, practical, and aligned with Pakistan's broader investment and economic reform objectives.
Duties and Responsibilities
The Senior Associate &ndash; Legal Analysis will be responsible for supporting the legal assessment component of the SEZ Phase-Out and Transition Plan.
Key duties and responsibilities include:<ul><li>Review federal and provincial SEZ legislation, regulations, rules, notifications, and related legal instruments governing SEZs.</li><li>Analyse the legal basis of existing fiscal and non-fiscal incentives provided under the SEZ framework.</li><li>Assess legal implications associated with the transition from profit-based incentives to cost and performance-based facilitation mechanisms.</li><li>Review investor agreements, developer agreements, leases, licences, and other contractual arrangements to identify legal obligations and potential reform constraints.</li><li>Analyse grandfathering provisions, contractual protections, and legal commitments relevant to the phase-out of existing incentives.</li><li>Identify legal risks, implementation challenges, and areas requiring legislative, regulatory, or administrative reform.</li><li>Support the preparation of the SEZ Transition Concept Note by providing legal analysis and recommendations.</li><li>Conduct legal research on international good practices relating to SEZ reform, investment facilitation, and incentive transition frameworks.</li><li>Participate in consultations and engagement sessions with federal and provincial governments, legal experts, SEZ authorities, developers, enterprises, and other stakeholders.</li><li>Assist in developing legal reform options and implementation pathways to support the transition framework.</li><li>Prepare legal assessment reports, briefing notes, presentations, and supporting documentation for decision-makers.</li><li>Provide technical quality assurance for legal and regulatory deliverables and ensure consistency with broader policy, institutional, and fiscal reform recommendations.</li><li>Work closely with other technical experts and the REMIT team to ensure alignment between legal, institutional, fiscal, and policy reform proposals.</li></ul> 
Qualifications and Experience<ul><li>Advanced university degree in Law, Public Policy, Governance, Economics, or a related discipline.</li><li>Demonstrated understanding of legal and regulatory frameworks governing investment, economic development, and public sector reforms.</li><li>Around 8-10 years of professional experience in legal research, regulatory analysis, policy review, or legislative reform.</li><li>Experience reviewing legislation, regulations, contracts, and legal instruments and translating legal findings into practical policy recommendations.</li><li>Familiarity with investment laws, public sector governance frameworks, and economic regulatory systems.</li><li>Experience supporting governments, development partners, consulting firms, or donor-funded programmes will be an advantage.</li><li>Knowledge of SEZ legal frameworks, investment facilitation mechanisms, and public-private contractual arrangements will be an advantage.</li><li>Strong legal drafting, analytical, report-writing, and presentation skills.</li><li>Excellent analytical and stakeholder engagement skills, with the ability to work effectively within multidisciplinary technical teams.</li></ul>
Reporting Line<ul><li>The Senior Associate &ndash; Legal Analysis will work closely with the REMIT team and will report to the REMIT Team Lead and Investment Climate Lead. The assignment will require close engagement with key government stakeholders, along with presentation and review of deliverables by the REMIT team, FCDO, and other relevant stakeholders.</li><li>Closing Date: 30th June 2026</li></ul></div>

Senior Associate, Legal Analysis - REMIT Programme

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises AssociateIndustry: Telecommunications / Broadband Services Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Pay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

Edge

<div>
 
 
 About Edge
 
 
 
 Edge helps medical, dental, and insurance organizations scale faster by providing pre-vetted global talent for mission-critical administrative work. We are building a Talent Marketplace that connects skilled professionals with structured, remote opportunities.
 
 
 
 
 
 
 About the Role
 
 
 
 The Talent Enablement (TE) Associate is responsible for executing candidate engagement and qualification activities to ensure talent is properly assessed, guided, and prepared for interviews.
 
 
 This role sits directly under the TE Lead and focuses on conducting qualifying interviews, engaging candidates in the pipeline, and ensuring accurate documentation and communication throughout the enablement process.
 
 
 The TE Associate plays a critical role in maintaining pipeline quality and ensuring only well-prepared candidates move forward into matching and placement stages.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Candidate Engagement &amp; Outreach
 
 
 <ul>
 <li>
 Reach out to candidates in the talent pipeline (active and inactive)
 </li>
 <li>
 Follow up to ensure candidate responsiveness and engagement
 </li>
 <li>
 Support reactivation of dormant candidates
 </li>
 <li>
 Maintain consistent communication via email, WhatsApp, and platform tools
 </li>
 </ul>
 
 
 Qualifying Interviews
 
 
 <ul>
 <li>
 Conduct structured qualifying interviews with candidates
 </li>
 <li>
 Assess candidate experience, skills, and role fit based on job descriptions
 </li>
 <li>
 Apply standard evaluation criteria provided by the TE Lead
 </li>
 <li>
 Document interview outcomes accurately in systems (SF / Sheets / Radius)
 </li>
 </ul>
 
 
 Candidate Readiness Support
 
 
 <ul>
 <li>
 Provide candidates with clear guidance on next steps in the process
 </li>
 <li>
 Support candidates in understanding interview expectations and requirements
 </li>
 <li>
 Flag readiness gaps or concerns to the TE Lead
 </li>
 <li>
 Help improve candidate preparedness through feedback communication
 </li>
 </ul>
 
 
 Data &amp; Pipeline Management
 
 
 <ul>
 <li>
 Maintain accurate candidate records across CRM systems and spreadsheets
 </li>
 <li>
 Update interview statuses and pipeline stages in real time
 </li>
 <li>
 Ensure data integrity and consistency across all tracking tool
 </li>
 </ul>
 
 
 
 
 
 Cross-functional Support
 
 
 <ul>
 <li>
 Coordinate with TA and MP teams for candidate scheduling and updates
 </li>
 <li>
 Escalate complex cases or edge cases to TE Lead
 </li>
 <li>
 Support execution of enablement initiatives and campaigns
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 High completion rate of qualifying interviews
 </li>
 <li>
 Strong candidate engagement and response rates
 </li>
 <li>
 Accurate and up-to-date pipeline data
 </li>
 <li>
 Improved candidate readiness before matching stage
 </li>
 <li>
 Smooth execution of TE workflows with minimal escalation
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 2-3 years in HR, recruiting, customer success, operations, or similar roles
 </li>
 <li>
 Experience in interviewing or candidate screening is a strong plus
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to conduct structured conversations and interviews
 </li>
 <li>
 High attention to detail and organizational discipline
 </li>
 <li>
 Comfortable working with CRM tools, spreadsheets, or ATS systems
 </li>
 <li>
 Ability to follow structured processes and guidelines
 </li>
 </ul>
 
 
</div>

Talent Enablement Associate

Edbiz Consulting (Pvt) Ltd

Job Position - Associate Manager, Business Development (Female)Location - Islamabad (Fully Onsite)Salary - Competitive SalaryCommunication Skills - English (Required)Requirements:- Bachelor&rsquo;s degree in marketing, communications, business administration, or in related field is preferred.- Minimum 2 years of experience in Sales.- Minimum 2 years of expeience Email Marketing.- Proficiency in Microsoft Word and Excel (Required)- Good interpersonal and communication skills and ability to engage with the respective clients.- High level of negotiation and networking skills.cater to the unique challenges and opportunities faced by the business development team, ensuring they meet their targets efficiently.Brief company description:Edbiz Consultancy is a subsidiary of Cambridge IFA, which is a leading financial services intelligence house specializing in analytics and strategic advice for the global financial industry. We publish reports and host awards that provide insights and solutions for alternative banking and finance practices to governments, financial institutions, and multilateral organizations.https://www.cambridge-ifa.net/https://www.edbizconsulting.com/Position description:As an Associate Manager, you will help create and coordinate an integrated BDS program. You will play a role in the promotion and the sale of company publications through brand identity, strategic messaging, advertising, and public relations.All marketing and client interaction is done indoors.Applicant must have an excellent command of written and spoken English, to communicate with international clients.Responsibilities:<ul><li>Report activities and progress to Senior Manager.</li><li>Assist in devising the business development strategy in consultation with the Manager.</li><li>Develop new business and long-term client opportunities through prospecting and other outreach strategies.</li><li>Develop, coordinate, and implement marketing plans to maintain and increase existing business and capture new opportunities.</li><li>Manage email-based inquiries related to the assigned projects.</li><li>Undertake research to support management in identifying new lead opportunities.</li><li>Identifying potential clients, markets, and business relations.</li><li>Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.</li><li>Maintain an excellent client relationship with existing and potential clients.</li><li>Maintain and update clients and contacts database.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Associate Manager, Business Development (Female)

KM Ustawana International

<div><div><div><div>Posted date</div> <div>16th June, 2026</div> <div>Last date to apply</div> <div>16th July, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Others
</div></div> 
<div><div>Salary</div> <div>55000</div>
</div> 
<div><div>Type</div> <div>Full Time</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>3 years</div></div></div></div>
 <div>We&rsquo;re Hiring: E-commerce Operations Associate (Onsite &ndash; Islamabad)

KM Ustawana International is expanding its Global Ecommerce operations, and we&rsquo;re looking for a detail-oriented and driven individual to join our team.

If you have hands-on experience managing online marketplaces and enjoy working in a fast-paced environment &mdash; this role is for you.

 Platforms We Operate On: 
Amazon | Walmart | Shopify | eBay | Etsy | TikTok Shop
<div>
Key Responsibilities 
<ul><li>Manage daily order processing and fulfilment across multiple marketplaces</li><li>Handle customer support and maintain high response standards</li><li>Create, update, and optimize product listings</li><li>Monitor inventory and coordinate restocking</li><li>Follow up with suppliers and track shipments</li><li>Maintain operational reports and support overall workflow efficiency</li></ul></div>
<div>
Requirements 
<ul><li>Proven experience working on one or more e-commerce platforms (Amazon, Shopify, etc.)</li><li>Strong understanding of order management and marketplace operations</li><li>Excellent communication and organizational skills</li><li>Ability to handle multiple tasks and platforms simultaneously</li><li>Problem-solving mindset with attention to detail</li></ul></div>
<div>
Why Join KM Ustawana? 
<ul><li>Work across multiple international marketplaces</li><li>Gain hands-on exposure to global ecommerce operations</li><li>Fast-paced environment with real growth opportunities</li></ul></div>
<ul>
<li>Proven experience in R &amp; D</li></ul> 


Apply Now: 
Send your Resume to: HR@kmui.net</div>
 <div>Apply By:

 Apply Now: 
Send your Resume to: HR@kmui.net</div>

E- Commerce Operation Associate

ASK Development

Technical Officer &ndash; Public Response (Helpline 1166)BackgroundThe Federal Directorate on Immunization (FDI), in partnership UNICEF and supported by WHO and other partners, has established a national helpline (1166) to improve public access to accurate health related to routine immunization, polio eradication, and public health awareness.The helpline is a key component of the national risk communication strategy, enabling the public to receive timely responses to their health-related concerns. As the country continues to implement intensified immunization campaigns&mdash;especially for polio and missed routine immunization doses&mdash;1166 plays a crucial role in addressing myths, misinformation, and vaccine hesitancy.To manage technical health queries and support call center operations, Technical Officers are required to ensure quality communication, provide up-to-date public health advice, and strengthen coordination between field programs and the helpline system.Key ResponsibilitiesUnder the direct supervision of the Coordinator the Technical Officer &ndash; Helpline 1166 will:1. Respond to Escalated Health Queries:<ul><li>Address advanced or technical public queries related to routine immunization, polio vaccination, and vaccine safety.</li><li>Guide caregivers and parents on the national immunization schedule, missed doses, and vaccine availability.</li></ul>2. Strengthening Communication on Immunization:<ul><li>Provide clear and evidence-based communication to counter vaccine hesitancy and misinformation.</li><li>Explain the importance of timely immunization, especially for infants and children under five.</li></ul>3. Support Surveillance and Reporting:<ul><li>Flag any reports of adverse events following immunization (AEFIs) or vaccine refusals to supervisors and relevant focal persons for timely follow-up.</li><li>Document trends or recurring issues reported by callers to help inform risk communication strategies.</li></ul>4. Capacity Building of Call Center Agents:<ul><li>Conduct technical trainings and refreshers for 1166 frontline agents to improve their ability to answer immunization and polio-related queries.</li><li>Monitor the quality of health advice being provided and recommend improvements.</li></ul>5. Assist in Emergency Communication:<ul><li>Participate in communication response efforts during special immunization campaigns (e.g., National Immunization Days) or outbreaks.</li><li>Assist the risk communication and media relations team during urgent public health events or misinformation incidents.</li></ul>6. Support Call Center Operations:<ul><li>Help manage daily technical operations at the Sehat Tahaffuz Call Center, ensuring quick escalation and resolution of sensitive queries.</li><li>Be available for extended hours or flexible shifts, particularly during high-demand periods (e.g., campaigns or outbreak responses).</li></ul>7. Qualifications and Experience<ul><li>Minimum 3&ndash;4 years of progressively responsible experience in:</li><li>Routine immunization programs (e.g., EPI, UNICEF-supported RI)</li><li>Polio eradication campaigns or surveillance</li><li>Health communication or community engagement roles in the public health sector</li><li>Call center or helpline support within a healthcare or humanitarian setting</li></ul>8. Languages Required:English, Urdu, PashtoPay: Rs250,000.00 per monthWork Location: In person

Technical Officer Coordination – Public Response (Helpline 1166)

<div>SEZ Incentives Phase-Out &amp; Transition Plan &ndash; Economist
Background
The Revenue Mobilisation, Investment and Trade (REMIT) Programme, funded by the UK's Foreign, Commonwealth &amp; Development Office (FCDO) and implemented by Adam Smith International (ASI), provides technical assistance to the Government of Pakistan to improve the business environment, attract investment, and support sustainable economic growth.
As part of Pakistan's commitments under the IMF programme, the Government is undertaking a comprehensive SEZ Phase-Out and Transition Plan to assess the effectiveness and fiscal implications of existing Special Economic Zone (SEZ) incentives and develop a roadmap for transitioning towards a more sustainable, rules-based investment facilitation framework. This transition requires robust economic analysis to evaluate the impact of existing incentives on investment, industrial development, exports, employment generation, and broader economic outcomes.
To support this effort, REMIT seeks to engage an Economist to provide analytical support for the economic assessment of Pakistan's SEZ regime and contribute to the development of evidence-based policy recommendations underpinning the transition framework.
Job Summary
The objective of the assignment is to provide economic analysis and policy support for the implementation of the SEZ Phase-Out and Transition Plan, with a focus on assessing the economic performance, effectiveness, and broader development impact of SEZ incentives.
The Economist will support the Board of Investment (BoI), the Special Investment Facilitation Council (SIFC), and the broader technical team by conducting economic assessments, analysing investment and industrial development trends, evaluating the effectiveness of SEZ incentives, and supporting the development of reform options. The Economist will work closely with the Fiscal &amp; Incentives Expert, Institutional Analysis Expert, Legal &amp; Contractual Expert, and other members of the technical team to ensure that policy recommendations are grounded in rigorous economic analysis and aligned with Pakistan's economic reform objectives.
Duties and Responsibilities
The Economist will report to SEZ Fiscal &amp; Incentives Expert and responsible for supporting the economic analysis component of the SEZ incentives Phase-Out and Transition Plan.
Key duties and responsibilities include:<ul><li>Conduct economic assessments of Pakistan's SEZ regime, including analysis of investment, industrial output, employment generation, exports, and other relevant economic indicators.</li><li>Analyse the economic effectiveness and performance of existing SEZ incentives and assess their contribution to investment attraction and industrial development objectives.</li><li>Review available economic and sectoral data to identify trends, constraints, and opportunities related to SEZ performance.</li><li>Support economic modelling and scenario analysis related to the transition from profit-based incentives to cost- and performance-based facilitation mechanisms.</li><li>Assess the potential economic implications of proposed reform options on investment competitiveness, private sector development, and economic growth.</li><li>Contribute to the preparation of the SEZ Transition Concept Note through analytical inputs, economic assessments, and policy recommendations.</li><li>Support the development of evidence-based reform options and policy recommendations informed by international good practices and country experience.</li><li>Participate in stakeholder consultations and technical discussions with government entities, development partners, private sector representatives, and other stakeholders.</li><li>Prepare economic assessment reports, analytical briefs, presentations, and supporting documentation for decision-makers.</li><li>Provide technical quality assurance for economic analysis and ensure consistency across project deliverables.</li><li>Work closely with other technical experts and the REMIT team to ensure alignment between economic, fiscal, legal, and institutional reform recommendations.</li></ul> 
Qualifications and Experience<ul><li>Advanced university degree in Economics, Applied Economics, Development Economics, Public Policy, or a related field.</li><li>Around 10 years of experience in economic research, policy analysis, economic modelling, and development planning.</li><li>Demonstrated experience preparing analytical reports, economic assessments, policy briefs, and reform recommendations.</li><li>Strong understanding of industrial development, investment competitiveness, and economic reform issues.</li><li>Experience working with governments, development partners, research institutions, or donor-funded programmes will be an advantage.</li><li>Familiarity with investment climate reforms, industrial policy, economic governance, and private sector development issues.</li><li>Knowledge of SEZs, investment promotion frameworks, and international economic development practices will be an advantage.</li><li>Strong analytical, report-writing, and presentation skills.</li><li>Excellent analytical and writing skills, with the ability to communicate complex economic issues clearly to both technical and non-technical audiences.</li></ul>
Reporting Line<ul><li>The Economist will work closely with the REMIT team and will report to the REMIT Team Lead and Investment Climate Lead. The assignment will require close engagement with key government stakeholders, along with presentation and review of deliverables by the REMIT team, FCDO, and other relevant stakeholders.</li></ul><ul><li>Closing Date: 30th June 2026</li></ul></div>

Economist - REMIT Programme

Explore 82+ Technical support associate in Islamabad this July. Find roles across top companies and apply now to boost your career.