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technical support officer - oss Jobs in Islamabad

technical support officer - oss

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technical support specialist

Bredwares Technologies

<div>
 <p>
  <strong>
   About Us
  </strong>
  :
 </p>
 <p>
  Bredwares Technologies is a software development and e-commerce company specializing in
 </p>
 <p>
  e-commerce development and SaaS products. With over five years of experience, three of which were in
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  stealth mode, we are now expanding our market presence and driving innovation. At Bredwares, we
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  believe in hiring top talent and nurturing them into future industry leaders, providing a dynamic and
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  growth-focused work environment.
 </p>
 <p>
  Job Description:
 </p>
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  We are seeking a Technical Customer Support Specialist with native-level English proficiency to provide
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 <p>
  outstanding technical assistance to our customers. You will be responsible for troubleshooting issues,
 </p>
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  guiding users, and ensuring a seamless customer experience with our e-commerce and SaaS products.
 </p>
 <p>
  <br/>
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 <p>
  <strong>
   Key Responsibilities
  </strong>
  :
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  &bull; Provide expert-level technical support via phone, email, and live chat.
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  &bull; Troubleshoot and resolve e-commerce-related technical issues while ensuring an excellent
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  customer experience.
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  &bull; Document inquiries and solutions accurately in the CRM system (HubSpot experience is a plus).
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  &bull; Work closely with engineering and product teams to escalate and resolve complex issues.
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  &bull; Guide customers through product installation, setup, and troubleshooting.
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  &bull; Stay up to date with the latest SaaS and e-commerce product features.
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  &bull; Communicate technical concepts to non-technical users in a clear, simple way.
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  &bull; Provide valuable feedback to the product development team based on customer insights.
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  &bull; Maintain high levels of customer satisfaction through proactive engagement.
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 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
  :
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  &bull; Native-level English proficiency (written and verbal).
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  &bull; 1 to 2 years of proven experience in technical customer support or a similar role.
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  &bull; Strong problem-solving and troubleshooting skills.
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  &bull; Ability to explain technical concepts to non-technical users.
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  &bull; Excellent written and verbal communication skills.
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  &bull; Ability to work independently in a fast-paced environment.
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  &bull; Strong attention to detail and organizational skills.
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  &bull; Experience with HubSpot is a plus
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 <p>
  <br/>
 </p>
 <p>
  <strong>
   What's in it for YOU?
  </strong>
 </p>
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  <br/>
 </p>
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  &bull; Competitive salary based on experience.
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  &bull; EOBI.
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  &bull; Growth opportunities in a dynamic and rapidly evolving company.
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  &bull; A collaborative and innovative work environment where your input matters.
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  &bull; Paid time off to maintain a healthy work-life balance.
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  Work Schedule and Location:
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  Shift Timings: 7:00 PM - 4:00 AM (Monday - Friday + alternate Saturdays)
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  Location: CBT Towers, Executive Block, Gulberg Greens, Islamabad
 </p>
</div>


Customer Support Agent (Technical)

Eposmatic (Pvt) Ltd

<p><b>Job Title:</b> Support &amp; Data Entry Specialist</p><p><b>Location:</b> Islamabad</p><p><b>Job Type:</b> Full-Time</p><p><b>Department:</b> Customer Support</p><p><b>About Us:</b></p><p>EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul><p><b>Working Days:</b> Monday to Saturday</p><p><b>Timings:</b> 5:30 PM &ndash; 2:30 AM</p><p><b>Location:</b> Islamabad</p><p><b>How to Apply:</b></p><p>Interested candidates can send their CVs to &quot;admin@eposmatic.com&quot;with the subject line <b>&ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Support & Data Entry Specialist

Inbox Business Technologies

<div><p>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul><p><b>Requirements</b></p><ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Technical Support Officer - OSS

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
  </li>
  <li>
   Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
  </li>
  <li>
   Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
  </li>
  <li>
   Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
  </li>
  <li>
   Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
  </li>
  <li>
   Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
  </li>
  <li>
   Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in BCS, BS IT, BSC
  </li>
  <li>
   1-2 years of experience in an IT service desk or hardware support role
  </li>
  <li>
   Strong understanding of ITIL processes (Incident, Problem, and Change Management)
  </li>
  <li>
   Hands-on experience with ticketing tools and remote troubleshooting
  </li>
  <li>
   Familiarity with OSS/BSS systems used in telecom environments.
  </li>
  <li>
   Strong organizational and coordination skills
  </li>
  <li>
   Excellent verbal and written communication
  </li>
 </ul>
</div>


Touchstone Communications

<p><b>Job Objective</b></p><p>Deliver exceptional customer service by responding to IT support requests in a timely and professional manner.</p><p><b>Key Responsibilities</b></p><p><b>IT Support Ticket Management</b></p><ul><li>Response Time</li><li>Resolution Time</li><li>Escalation of issues</li></ul><p><b>Problem Solving Skills</b></p><ul><li>Identification of issue</li><li>Methods to solve the problem.</li><li>Research and Development of un-known issues</li></ul><p><b>Troubleshooting Skills</b></p><ul><li>Understanding of troubleshooting process</li><li>Following of troubleshooting steps</li><li>Determination of probable cause</li></ul><p><b>Software Installation and Configurations</b></p><ul><li>Installation of Windows Operating System and Network settings</li><li>Installation of Microsoft Office products and other applications</li><li>Troubleshooting of issues during installation</li></ul><p><b>Knowledge, Skills, Abilities &amp; Other attributes</b></p><p><b>Education</b></p><ul><li>Bachelors (Computer Science, IT)</li></ul><p><b>Skills</b></p><ul><li>Installation of Windows 11, Windows 10, Windows 8</li><li>Installation of Microsoft Office 2019, Office 2016</li><li>Printer installation and configuration</li><li>Device Drivers installation and troubleshooting</li><li>Remote support</li><li>Hardware troubleshooting</li><li>CCTV settings</li></ul><p><b>Duration and Nature of Previous Experience: </b></p><ul><li>1+ year IT Support</li></ul><p>Job Type: Full-time</p><p>Pay: Rs55,000.00 per month</p><p>Application Question(s):</p><ul><li>Willing to work in a night shift</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>IT Support: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Officer

NUST

<div></div><p><div><div><div><div><div><div><div><div>Last Date: Monday, December 1, 2025<br>
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<div></div><div><div><div><div><div><div>Job Detail<br>
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</div></div></div></div><br>
<div></div><div><div><div><div><div><div>Job Ref #: </div><div>Job/5929/11/17/2025
 </div></div><br>
<div><div>Age Limit: </div><div>23<li></li>45
</div></div><br>
<div><div>Experience:
</div></div><br>
<div></div><div><div>Posted Date: </div><div>Monday, November 17, 2025
</div></div><br>
<div><div>Salary: </div><div>Market Competitive<br>
</div></div><br>
<div></div><br>
<br>
<br>
<div><div><div><div><div><div><div><b>Job Description:
</b></div></div><br>
<div><div><div><b>Qualification &amp; Experience:</b></div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>ICS (Intermediate with Computer Science) or equivalent from a recognized board.</li></ul><div><br>
</div><div></div><div><b>Desirable:</b></div><div><br>
</div><ul><li>BSc Computer Science / Information Technology / Computer Engineering / Information Systems with 1 year of experience in the relevant field.</li></ul><div><br>
</div><div><b>Key Responsibilities:</b></div><div><br>
</div><ul><li>Account Management: Support users with issues related to all digital accounts i.e., E-Office, Email, and Wi-Fi; in resolving access and setup issues.</li></ul>
<ul><li>Systems and Network Support: Troubleshoot and resolve user issues related to systems and network connectivity.</li></ul>
<ul><li>Infrastructure Support: Assist in maintaining ICT infrastructure and resolving hardware/network issues.</li></ul>
<ul><li>Issue Tracking: Log, track, and resolve IT service tickets, escalating complex issues as needed.</li></ul>
<ul><li>User Support: Provide guidance and basic training on IT tools and systems.</li></ul>
<ul><li>Software Support: Provide support for installation of operating systems and other required software applications.</li></ul>
<ul><li>Collaboration: Coordinate with ICT and other departments to resolve user end issues.</li></ul>
<ul><li>System Monitoring: Monitor IT systems and report potential issues proactively.</li></ul><div><br>
</div><div><b>Knowledge/Skills/Abilities:</b></div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>IT Troubleshooting</li></ul>
<ul><li>Computer Software Support</li></ul>
<ul><li>Computer Hardware Support</li></ul>
<ul><li>Network basic knowledge</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>IT Helpdesk Management</li></ul>
<ul><li>Customer Care</li></ul><div><br>
</div><div><b>Training/Certification:</b></div><div><br>
</div><div>Diploma in Computer Science / Information Technology or equivalent</div><div><br>
</div><div><b>Terms and Conditions:</b></div><div><br>
</div><ul><li>Candidates are required to attach scanned copies of their documents (Academics /Professional).</li></ul><div><br>
</div><div><b>Candidates may be considered ineligible for the post due to any of the following reasons:</b></div><div><br>
</div><ul><li>3rd Div in academic career / weak academic profile.</li></ul>
<ul><li>NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution.</li></ul>
<ul><li>In process of pursuing a required degree.</li></ul>
<ul><li>Medically unfit.</li></ul>
<ul><li>Only selected candidates will be contacted and issued offer letter.</li></ul>
<ul><li>Candidates serving in Govt departments, Armed forces may apply after seeking NOC from their respective parent department / organizations.</li></ul>
<ul><li>Late / incomplete applications will be ignored.</li></ul>
<ul><li>Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.</li></ul>
<ul><li><b>NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time.</b></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></p><div></div>

ICT Helpdesk Technician

El Momento Restaurant Lahore

<p>We are looking for a highly skilled and detail-oriented <b>SEO Specialist</b> to manage and execute search engine optimization strategies across multiple brands. The ideal candidate will be responsible for improving organic search visibility, increasing website traffic, and enhancing online presence through a mix of on-page, off-page, and technical SEO. This role requires strong analytical abilities, technical knowledge, and a data-driven approach to achieving measurable results.</p><p><b>Key Responsibilities:</b></p><p>&#9679; Develop and implement effective SEO strategies tailored to each brand&rsquo;s objectives and target audience.</p><p>&#9679; Conduct detailed keyword research to identify opportunities for content optimization and growth.</p><p>&#9679; Optimize website pages, meta tags, headings, and content according to SEO best practices.</p><p>&#9679; Manage link-building campaigns and develop high-quality backlinks through outreach and partnerships.</p><p>&#9679; Conduct regular technical SEO audits to identify crawl, indexing, and performance issues.</p><p>&#9679; Improve website loading speed, mobile responsiveness, and overall site performance.</p><p>&#9679; Collaborate with content writers to create SEO-optimized blogs, landing pages, and website copy.</p><p>&#9679; Analyze website analytics, keyword rankings, and traffic data to measure performance.</p><p>&#9679; Prepare monthly SEO reports highlighting progress, insights, and actionable recommendations.</p><p>&#9679; Monitor Google algorithm updates and adapt strategies to maintain and improve rankings.</p><p>&#9679; Perform competitor analysis to identify SEO gaps, opportunities, and industry trends.</p><p>&#9679; Work with developers and designers to ensure technical SEO best practices are applied during website builds and updates.</p><p>&#9679; Ensure proper use of structured data, internal linking, and other advanced SEO techniques.</p><p>&#9679; Support paid campaigns with landing page optimization to improve conversion rates.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Seo Specialist

Explore 616+ Technical support specialist in Islamabad this November. Find roles across top companies and apply now to boost your career.

616 technical support specialist jobs IN Islamabad

Customer Support Agent (Technical)

Support & Data Entry Specialist

Technical Support Officer - OSS

Technical Support Officer - OSS

IT Support Officer

ICT Helpdesk Technician

Seo Specialist