customer service representative

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

enterprise service desk support specialist Jobs in Islamabad

technical consultant

assistant it

technical support specialist

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Technical Consultant (Tech Con)
Job Summary
The Technical Consultant is responsible for supporting data conversions, system implementations, testing, and client-facing technical activities. This role requires strong SQL expertise, the ability to work independently, and clear communication with non-technical end users. The consultant will collaborate with internal teams and third-party vendors to ensure successful project delivery within established timelines.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Perform data conversions and validation across multiple database platforms o C# skills (required)<ul><li>
Fluency in C#</li><li>
Comfortable with tools: Visual Studio</li><li>
Git/version control</li></ul></li><li>
Impresa on Microsoft SQL Server (required)</li><li>
Develop, modify, and support custom Crystal Reports using Crystal Reports and SQL</li><li>
Support system implementations and testing activities, including:<ul><li>
Azure environment fundamentals o IIS setup and configuration</li><li>
Windows system configuration and troubleshooting<ul><li>
Mapped drives</li><li>
Basic networking concepts</li><li>
Active Directory</li><li>
Parallels setup</li><li>
Remote Desktop (RDP) troubleshooting</li></ul></li></ul></li><li>
Prepare and manage backups and test environments</li><li>
Coordinate technical efforts with third-party vendors and internal teams</li><li>
Produce clear technical and system documentation</li><li>
Communicate effectively with clients throughout project lifecycles, including explaining technical concepts to non-technical users</li><li>
Manage time effectively and work against defined project timelines</li><li>
Work independently with minimal supervision while maintaining accountability</li></ul><h2 class="jobSectionHeader">
Required Skills &amp; Qualifications</h2>
Experience:<ul><li>
Minimum 5+ years of hands-on experience in a technical consulting, implementation, or systems support role</li></ul>
Technical Skills (Required):<ul><li>
Strong SQL skills (non-negotiable)</li><li>
Experience with Microsoft SQL Server</li><li>
Crystal Reports development and customization</li><li>
Windows server and workstation configuration</li><li>
Experience with C#</li><li>
Experience with Visual Studio</li><li>
IIS setup and support</li><li>
Data conversion and validation experience</li></ul>
Communication &amp; Professional Skills (Required):<ul><li>
Excellent written and verbal communication skills (non-negotiable)</li><li>
Clear, professional English communication with American end users who may have little to no technical background</li><li>
Ability to gather requirements, explain solutions, and manage expectations</li></ul><h2 class="jobSectionHeader">
Preferred Skills</h2><ul><li>
Experience with C#</li><li>
Comfortable with tools: Visual Studio</li><li>
Azure fundamentals or hands-on exposure</li><li>
Experience coordinating with third-party vendors</li><li>
Familiarity with implementation and UAT testing processes</li></ul><h2 class="jobSectionHeader">
Additional Requirements</h2><ul><li>
Strong time management skills with the ability to prioritize and meet deadlines</li><li>
Ability to work independently and proactively</li><li>
Comfortable speaking directly with clients in a professional services environment</li><li>
Work 8am Central Time Zone to 5pm Central Time Zone</li></ul>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Consultant

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Nysonian Inc.

<div>
 
 Location:
 
 Islamabad, Pakistan
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Timings:
 
 6pm - 2am (Night shift)
 
 
 
 About Nysonian
 
 
 
 Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
 
 
 
 Our Fast-Growing Portfolio Includes
 
 
 
 <ul>
 <li>
 NOBL Travel &mdash; redefining modern travel with design, durability, and performance
 </li>
 <li>
 FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally
 
 
 </li>
 </ul>
 With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
 
 
 Core Values: Winners&rsquo; Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
 
 
 
 About The Role
 
 
 
 We are seeking a proactive and solutions-oriented IT Support professional to manage day-to-day technical operations and ensure seamless end-user experience across the organization. This role is responsible for maintaining system efficiency, resolving technical issues, supporting onboarding, and ensuring reliable network and device performance. The ideal candidate is hands-on, responsive, and capable of working across both on-site and remote environments while maintaining strong documentation and vendor coordination practices.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Deliver day-to-day IT support for end-user devices (laptops, desktops) and peripherals including printers and scanners
 </li>
 <li>
 Diagnose and resolve hardware, software, and system issues (performance, login, connectivity, printing) with minimal downtime
 </li>
 <li>
 Install, configure, and maintain essential software, user accounts, and email systems (Outlook/webmail access, permissions, signatures)
 </li>
 <li>
 Perform routine system maintenance including OS updates, antivirus management, and preventive health checks
 </li>
 <li>
 Support employee onboarding by ensuring system readiness, access provisioning, and required tool setup
 </li>
 <li>
 Provide remote support to off-site users and troubleshoot network issues (LAN/Wi-Fi, IP, DNS) including basic router, switch, and mesh network support
 </li>
 <li>
 Manage IT inventory, document issues/resolutions, and coordinate with external vendors for maintenance, procurement, and repairs
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Minimum Graduate or Diploma holder in IT, Computer Science, or a related field
 </li>
 <li>
 6 months to 2 years of hands-on experience in IT support or helpdesk role
 </li>
 <li>
 Basic understanding of hardware, software, and peripheral troubleshooting
 </li>
 <li>
 Familiarity with Windows OS, MS Office suite, and common business applications
 </li>
 <li>
 Exposure to email configuration (Outlook/webmail) and user account setup
 </li>
 <li>
 Basic knowledge of networking concepts (LAN, Wi-Fi, IP configuration, DNS)
 </li>
 <li>
 Strong problem-solving skills with a proactive and service-oriented mindset
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Love Working at Nysonian
 
 
 
 <ul>
 <li>
 Collaborate with high-performing teams across fast-growing global brands
 </li>
 <li>
 Meaningful opportunities for growth, ownership, and impact
 </li>
 <li>
 A culture built on accountability, transparency, and execution
 </li>
 <li>
 Competitive compensation, benefits, and wellness-focused perks
 </li>
 <li>
 Opportunity to design and own internal automation systems
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.
</div>

IT Assistant

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div>
The Division: 
 
Constellation Data Labs is seeking a detail-oriented and customer-focused Technical Support Representative to join our team. This role serves as the first line of support for customers who rely on our real estate data services including MLS listings, tax, mortgage, and other real estate/property adjacent datasets. You&rsquo;ll be responsible for resolving technical and operational issues, managing support tickets, collaborating with internal teams, and ensuring an exceptional customer experience. 
 
Division Profile: https://www.cdatalabs.com/ 
 
Key Responsibilities: 
<ul><li>Act as the primary point of contact for customer inquiries, delivering timely and professional support.</li><li>Troubleshoot technical issues and guide customers through resolution steps; escalate complex cases when necessary.</li><li>Conduct research and analysis within our data platforms to support issue resolution.</li><li>Provide clear, accurate, and thorough responses to customer questions&mdash;both verbally and in writing.</li><li>Manage support and feature requests using our integrated support system.</li><li>Collaborate with the MLS data compliance and R&amp;D teams to resolve issues and implement solutions.</li><li>Contribute to customer satisfaction efforts and help improve Net Promoter Score (NPS) metrics.</li><li>Support administrative tasks such as report generation, documentation, and data entry.</li></ul>
 
Required Competencies: 
<ul><li>Understanding of API concepts and experience using tools like Postman.</li><li>Strong written and verbal communication skills with a friendly and professional tone.</li><li>Excellent problem-solving skills and ability to stay composed under pressure.</li><li>High attention to detail and commitment to accuracy in administrative tasks.</li><li> Proficiency with CRM systems and customer support tools.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Flexibility to occasionally work evenings or weekends as needed.</li></ul>
Preferred Qualifications 
<ul><li> Previous experience in customer service or administrative support (preferred but not required).</li><li>Familiarity with the North American real estate and mortgage industries is a strong asset.</li></ul>
 
Workshift (Job Timings): 
9 AM to 6 PM Eastern Standard Time ( 6 PM to 3 AM Pakistan Standard Time) 
Weekend Availability: Must be willing to work on weekends when required. 
Willingness to provide support outside standard business hours as needed.</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Representative

Zones

<div>Description 
 
 
 
Job Title: Ecommerce Integration Solutions Specialist 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
We are seeking a highly motivated eCommerce Integration Solutions Specialist to support the delivery and expansion of global digital commerce capabilities. This role sits within the eCommerce and integration&rsquo;s function and will play a key part in supporting enterprise customers, delivering product demonstrations, and helping explain procurement integration models including cXML and API-based integrations.
The ideal candidate combines strong communication skills with a solid technical understanding, enabling them to confidently engage with both business and technical stakeholders.
What you will do as an Ecommerce Integration Solution Specialist:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
Key Responsibilities<ul><li>
Customer Engagement Demonstrations</li><li>
Deliver engaging demonstrations of Zones&rsquo; global eCommerce portal and digital purchasing capabilities</li><li>
Clearly articulate platform functionality, including catalogue management, ordering workflows, and user experience</li><li>
Tailor demonstrations to enterprise customer needs across different regions and use cases</li></ul>
Procurement Integration Support<ul><li>
Support discussions with customers integrating procurement platforms such as Coupa and SAP Ariba</li><li>
Explain integration models including:</li><li>
cXML PunchOut</li><li>
Hosted catalogues</li><li>
API-based order submission</li><li>
Assist in translating technical integration concepts into clear, customer-friendly language</li></ul>
Pre-Sales Solution Support<ul><li>
Partner with sales and account teams to support customer opportunities involving digital commerce and integrations</li><li>
Help position Zones&rsquo; digital capabilities as part of enterprise solution offerings</li><li>
Support responses to customer questions, RFPs, and solution design discussions</li></ul>
Internal Collaboration<ul><li>
Work closely with the global eCommerce team, integration specialists, and platform teams</li><li>
Support alignment between customer requirements and platform capabilities</li><li>
Assist in documenting common integration approaches and best practices</li></ul>
Enablement Documentation<ul><li>
Develop and maintain demo environments and supporting materials</li><li>
Create customer-facing documentation and walkthroughs for portal usage and integration options</li><li>
Support internal enablement by helping teams understand eCommerce capabilities</li></ul>
What you will bring to the team:
Employees employed in the role of &quot;Ecommerce Integration Solutions Specialist&quot; shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making 
Required Skills Experience Core Skills<ul><li>
Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences</li><li>
Confidence in delivering live demonstrations to customers</li><li>
Ability to explain technical concepts in a clear and structured way</li></ul>
Technical Understanding<ul><li>
Basic to intermediate understanding of:</li><li>
eCommerce platforms (experience with Magento / Adobe Commerce is</li><li>
beneficial)</li><li>
APIs and system integrations</li><li>
cXML and procurement integrations (preferred but can be developed</li></ul>
Experience<ul><li>
Experience in a customer-facing role (pre-sales, solutions consulting, or technical</li><li>
account support)</li><li>
Exposure to enterprise procurement platforms such as Coupa or Ariba is advantageous</li><li>
Experience working in digital commerce, SaaS, or integration environments is preferred</li></ul>
Key Attributes<ul><li>
Strong interpersonal and stakeholder engagement skills</li><li>
Ability to operate in a fast-paced, evolving environment</li><li>
Proactive and eager to learn new technologies and integration models</li><li>
Detail-oriented with a structured approach to problem-solving</li></ul>
Success Measures<ul><li>
Effective delivery of customer demonstrations</li><li>
Positive customer feedback on clarity of communication and solution understanding</li><li>
Increased adoption of digital commerce and procurement integrations</li><li>
Improved support for enterprise integration opportunities</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 1:00PM &ndash; 9:30PM (Pk time)
#LI-MA1</div>

ECommerce Integration Solutions Specialist

NOW HR

Position Summary:BTS Mechanical Specialist (Building Transportation System) responsible for the operation, maintenance, installation, and commissioning of Building Transportation Systems including elevators, escalators, travelators, and passenger walkways at Islamabad New Airport. The role ensures reliable system performance, safety compliance, and efficient coordination with technical and operational teams.Position Title: BTS Mechanical SpecialistLocation: IslamabadEmployment Type: Contract / Project BasedJob Description: - Installation, testing, commissioning, and maintenance of elevators, escalators, travelators, and passenger walkways. - Perform preventive and corrective maintenance of BTS mechanical systems. - Monitor mechanical performance to ensure safe and reliable system operation. - Troubleshoot mechanical faults and coordinate repairs when required. - Ensure compliance with operational standards, safety regulations, and technical specifications. - Support Site Acceptance Testing (SAT) and system commissioning activities. - Coordinate with electrical specialists, technicians, and operations teams. - Prepare technical reports, maintenance records, and inspection documentation.Job Specification: - BE / BS in Mechanical Engineering from a recognized university. - Minimum 3 years of cumulative experience in installation, testing, commissioning, and operation &amp; maintenance (O&amp;M). - Hands-on experience with elevators, escalators, travelators, and passenger walkways. - Experience in large infrastructure facilities such as airports, metro stations, commercial complexes, or high-rise buildings will be preferred.Required Skills: - Strong knowledge of elevator and escalator mechanical systems. - Ability to diagnose and resolve mechanical faults. - Knowledge of preventive maintenance procedures. - Familiarity with safety standards and operational protocols. - Good communication and reporting skills. - Ability to work in shift-based operational environments.Pay: Rs150,000.00 - Rs175,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Building Transportation System: 5 years (Required)</li></ul>Work Location: In person

Building Transportation System Mechanical Specialist

AppInSnap

Job Title: Bidding, Tender &amp; Technical Proposal SpecialistLocation: Gulberg GreensDepartment: Business Development.Job SummaryWe are seeking a highly skilled Bidding, Tender &amp; Technical Proposal Specialist with mandatory experience in the IT sector. The ideal candidate will have strong expertise in managing bids and tenders across government, private, public, and NGO sectors, along with hands-on experience in preparing technical proposals for software, IT services, digital transformation, system implementation, and technology-driven projects. This role requires a professional who can identify opportunities, manage the end-to-end tender process, and prepare technically strong, compliant, and competitive proposals.Key ResponsibilitiesDraft Technical, Financial Proposal, and design the solution as per the required RFPIdentify and monitor tender opportunities relevant to IT services, software solutions, digital transformation, and technology projects. Review RFPs, RFQs, and tender documents to understand technical, commercial, and compliance requirements.Prepare, review, and submit bids, quotations, and tender documents within strict deadlines.Draft technical proposals, solution approaches, project methodologies, implementation plans, scope of work, and technical narratives based on client requirements.Coordinate with internal technical, finance, legal, and operations teams to collect required documentation and inputs.Ensure all submissions meet technical, financial, and regulatory compliance standards. Maintain up-to-date knowledge of government e-tendering systems, procurement regulations, and online bidding portals. Track submitted bids and provided timely status updates to management.Maintain a database of tenders, proposals, submissions, and outcomes. Develop proposal templates, reusable content libraries, and best practices to improve proposal quality and efficiency.Conduct competitor analysis, market research, and client requirement analysis to improve win rates. Participate in bid clarifications, presentations, and client discussions when required.Required Skills &amp; QualificationsBachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, Business Administration, or a related field. Minimum 3&ndash;5 years of experience in bidding, tender management, and technical proposal writing within the IT sector is mandatory.Proven experience preparing proposals for software development, IT services, ERP, digital transformation, cloud solutions, system integration, or other technology-related projects. Strong understanding of government, private, public, and NGO tendering processes. Hands-on experience with online bidding portals and e-tendering platforms. Strong ability to convert technical requirements into structured, persuasive, and client-focused proposal content.Excellent written and verbal communication skills. Strong organizational and time management skills with the ability to manage multiple bids simultaneously.Understanding of commercial, legal, and compliance aspects of IT tenders will be an added advantage. Preferred Attributes Experience with national and international IT tenders.Proficiency in MS Office, CRM systems, and tender tracking tools. Strong analytical skills to evaluate bid feasibility, project scope, and technical risksWork Location: In person

Tender & Technical Proposal Specialist

Explore 353+ Technical support specialist in Islamabad this May. Find roles across top companies and apply now to boost your career.