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technical support specialist

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><h3 class="jobSectionHeader"> 
</h3>
<div>About the Role:</div>
<div> 
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls, chat and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.</div>
<div> 
What You'll Do:</div>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><div>What We're Looking For:</div>
<ul><li>Natural instinct to empathize with users</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Strong technical and analytical skills</li>
<li>Bachelor's degree is required</li>
<li>Internet requirement of at least 50 Mbps wired internet connection</li></ul> 
<h3 class="jobSectionHeader">
</h3><div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Technical Support Specialist

Nextgen charge

Job Title: EV Charger Technical Support SpecialistCompany: Nextgen Charge Location: Islamabad/Rawalpindi Employment Type: Full-timeAbout UsNextgen Charge is a fast-growing EV charging solutions provider working towards delivering nationwide installation, maintenance, and support. As demand for EV charging rapidly increases, we&rsquo;re expanding our technical support team to ensure customers receive fast, reliable, and expert assistance.Role OverviewWe are seeking a motivated and customer-focused EV Charger Technical Support Specialist to handle incoming support calls, diagnose charger issues over the phone, and coordinate with our installation and engineering teams. No prior EV charger experience is required &mdash; full training will be provided, along with ongoing access to an expert support engineer.Key Responsibilities<ul><li>Answer customer support calls and provide professional, friendly assistance.</li><li>Diagnose EV charger issues remotely using step-by-step troubleshooting methods provided during training.</li><li>Guide customers through rebooting, connectivity checks, app pairing, and basic hardware resets.</li><li>Log cases accurately into our CRM system.</li><li>Escalate complex issues to our expert technician when required.</li><li>Coordinate warranty claims, service visits, or part replacements.</li><li>Provide updates to customers regarding their support ticket or ongoing fixes.</li><li>Maintain high service quality standards and meet response-time targets.</li></ul>What We Provide<ul><li>Full, extensive training on all charger models we install.</li><li>Scripts and troubleshooting guides for easy diagnosis.</li><li>Ongoing support from a senior EV charger expert for any issues you can&rsquo;t resolve.</li><li>A positive, growth-focused team environment.</li><li>Opportunities for progression into field technician roles or senior support.</li></ul>Required Skills<ul><li>Excellent communication and customer service skills.</li><li>Ability to stay calm and helpful while assisting customers over the phone.</li><li>Basic understanding of electrical devices or willingness to learn.</li><li>Problem-solving skills and a logical mindset.</li><li>Ability to follow step-by-step technical procedures.</li><li>Competent using computers, apps, and CRM systems.</li></ul>Preferred (but not essential)<ul><li>Experience in technical support, IT helpdesk, or telecoms.</li><li>Experience in EV charging, smart home devices, or electrical systems.</li></ul>SalaryCompetitive + performance bonuses. Full training provided.Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthExpected hours: 50 &ndash; 70 per weekWork Location: In person

Technical Customer Service Advisor

Eposmatic (Pvt) Ltd

Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PMLocation: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs70,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Job Portal - dinCloud Pakistan

<li>Job Description
About the Role
Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
What You Will Do
Essential Job Functions:<ul><li>
Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li></ul></li>

Specialist Compute Service Operations

dinCloud Pakistan, An ATSG Company

<div>
 <ul>
 <li>
 Job Description
 
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
 
 
 What You Will Do
 
 
 
 Essential Job Functions:
 
 
 
 <ul>
 <li>
 Background and understanding of technical cloud-based MSP workspace and environment.
 </li>
 <li>
 Debugging issues for various flavors of Windows, Linux, and Mac.
 </li>
 <li>
 Server administration (2008,2012,2016,2019)
 </li>
 <li>
 Domain Controllers, Active Directory, DNS, DHCP.
 </li>
 <li>
 RMM tools (Kaseya, SolarWinds RMM, Ninja)
 </li>
 <li>
 Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
 </li>
 <li>
 Alerts configurations and escalations (email, SMS, etc.)
 </li>
 <li>
 Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
 </li>
 <li>
 Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
 </li>
 <li>
 Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
 </li>
 <li>
 OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
 </li>
 <li>
 Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
 </li>
 <li>
 Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
 </li>
 <li>
 Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
 </li>
 <li>
 Good understanding of software and hardware techniques for x86 virtualizations.
 </li>
 <li>
 Analyze system logs and identify potential issues with computer systems.
 </li>
 <li>
 Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
 </li>
 <li>
 Responsible for documenting the configuration of the system.
 </li>
 <li>
 Effectively multitask and manage competing priorities
 </li>
 <li>
 Team player - ready to contribute whatever it takes or play any role on a team to get the job done
 </li>
 <li>
 Intune management experience
 </li>
 <li>
 O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.
 
 
 
 </li>
 </ul>
 What Qualifies You
 
 
 <ul>
 <li>
 BSc. Engineering degree (Electrical/Telecom/Computer)
 </li>
 <li>
 Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
 </li>
 <li>
 Highly technical, organized, and have excellent communication and people skills.
 </li>
 <li>
 A highly motivated individual who thrives in a fast-paced environment.
 </li>
 <li>
 Comfortable in both local and global working environments.
 
 </li>
 </ul>
</div>

Think Higher Consultants

Job SummaryThe IT Officer is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure. This role ensures systems run smoothly, security standards are upheld, and employees receive timely technical support. The IT Officer also assists in implementing new technologies to improve operational efficiency.Key Responsibilities1. Technical Support<ul><li>Provide first-level and second-level technical support to staff (hardware, software, network issues).</li><li>Install, configure, and troubleshoot computers, printers, and other office equipment.</li><li>Maintain and update software applications and operating systems.</li></ul>2. Network &amp; System Management<ul><li>Monitor and maintain LAN/WAN networks, Wi-Fi, and internet connectivity.</li><li>Manage user accounts, permissions, and access control.</li><li>Ensure regular backup and recovery of data.</li><li>Maintain servers, firewalls, and network devices (if applicable).</li></ul>3. IT Security<ul><li>Implement and enforce IT security policies.</li><li>Monitor systems for security breaches, malware, and vulnerabilities.</li><li>Ensure antivirus software, patches, and updates are regularly applied.</li></ul>4. System Administration<ul><li>Manage email systems, cloud platforms (e.g., Microsoft 365, Google Workspace), and business applications.</li><li>Oversee system upgrades, maintenance schedules, and license renewals.</li><li>Document IT procedures, configurations, and asset inventory.</li></ul>5. Technology Improvement<ul><li>Evaluate new hardware and software solutions to improve productivity.</li><li>Assist in IT projects, system rollouts, and digital transformation initiatives.</li><li>Train staff on new technologies and best practices.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Officer, IT Support Technician, or similar role.</li><li>Strong knowledge of hardware, operating systems (Windows/Mac), and networking fundamentals.</li><li>Familiarity with server management, cloud services, and cybersecurity best practices.</li><li>Good problem-solving skills and ability to work under pressure.</li><li>Effective communication and customer service skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Manager
 
 to support our business development in Pakistan
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Job Description
 
 
 
 
 <ol>
 <li>
 Offline and online training work
 </li>
 </ol>
 
  Trainees: IMOU Pakistan sales team, DT team, MDs, resellers, installers
 
 
  Different training scenarios: new Wi-Fi &amp; POE product launch training, CCTV solutions training, quarterly regular Product Solutions and Selling Points Training and after training test
 
 
 
 
 <ol>
 <li>
 Online technical question answering
 </li>
 </ol>
 
  Service objects: MDs, resellers and installers
 
 
  Deal with typical problems: installation problems, links, video playback, etc.
 
 
  Processing method: Facebook, phone, chat software, email and installer app
 
 
 
 
 <ol>
 <li>
 Offline technical support
 </li>
 </ol>
 
  Service object: DT team, MDs, resellers and installers
 
 
  The-typical scenario: Resolve technical problems on site and resolve product quality issues
 
 
 
 
 <ol>
 <li>
 Translation
 </li>
 </ol>
 
  Sort out localized user guidance materials
 
 
  General issues, quick installation manuals in local language, and operation video shooting
 
 
 
 
 <ol>
 <li>
 Product promotion
 </li>
 </ol>
 
  The-typical scenarios: annual customer meetings, annual new product launches, industry exhibitions
 
 
  Main role: product presentation, technical solutions, sample booth setting
 
 
 
 
 <ol>
 <li>
 App operation and promotion:
 </li>
 </ol>
 
  Installer App: update the product material, promote the installer app to resellers and installers
 
 
 Job Requirement
 
 
  3-year experience in the technical support job role
 
 
  Have deep knowledge in IT/CCTV/Technology products
 
 
  Familiar with CCTV, Smart home solution, Wi-Fi Camera industry
 
 
 Qualifications
 
 
  Bachelor degree of technical or related field
 
 
  Good English and Urdu reading, writing and speaking
 
 
  Good interpersonal, written oral communication and presentation skills
 
 
  Customer-oriented
 
 
  Accustomed to frequent business trips
 
</div>

Technical Support Manager

Explore 842+ Technical support specialist in Islamabad this January. Find roles across top companies and apply now to boost your career.

842 technical support specialist jobs IN Islamabad

Technical Support Specialist

Technical Customer Service Advisor

Support & Data Entry Specialist

Specialist Compute Service Operations

Specialist Compute Service Operations

IT Officer

Technical Support Manager