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technical support specialist

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both German and English.

What You'll Do:
<ul>
<li>Provide bilingual German &amp; English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature, or support email address during European business hours</li>
<li>Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - Evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul>
What We're Looking For:
<ul>
<li>Bilingual or Native speaker in German and English (US)</li>
<li>Skilled in written communication (both German and English)</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Comfortable working in European time zones, with flexibility to support other time zones if needed</li></ul></div> 

<div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Technical Support Specialist - German

WellnessLiving

Title: Sr. Customer Solutions Specialist - Enterprise
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (Any scheduled 8-hour shift within a 24-hour period, for 5 days per week, from Monday to Sunday)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.</li>
<li>Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.</li>
<li>Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s</li>
<li>Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.</li>
<li>Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.</li>
<li>Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.</li>
<li>Conduct training sessions and workshops for Enterprise businesses.</li>
<li>Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.</li>
<li>Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.</li>
<li>Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.</li>
<li>Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.</li>
<li>Stay up to date with the latest product updates and industry best practices.</li>
<li>Collaborate with cross-functional teams to develop and implement innovative solutions to complex technical challenges.</li>
<li>Actively participate in training sessions and workshops to enhance technical skills and knowledge.</li>
<li>Provide feedback to team leads on recurring or critical issues to drive process improvements and system enhancements.</li>
<li>Understand and deliver KPIs and performance expectations as outlined by Technical Solutions Management.</li>
</ul>
Skills & Qualification: 
<ul>
<li>3+ years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of enterprise business owners</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Staff recognition programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Sr. Customer Solutions Specialist - Enterprise

<div>
 
 Title
 
 : Sr. Customer Solutions Specialist - Enterprise
 
 
 
 Location
 
 : Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 
 
 
 Working Hours
 
 : Eastern Time Zone (Any scheduled 8-hour shift within a 24-hour period, for 5 days per week, from Monday to Sunday)
 
 
 
 Job Nature
 
 : Permanent, Full-time (40 hours per week)
 
 
 
 About Us
 
 
 
 WellnessLiving isn&rsquo;t just our name, it&rsquo;s who we are. We&rsquo;re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals&mdash;professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
 
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
 
 
 About You
 
 
 
 Are you solely focused on closing tickets as fast as possible? If yes,
 
 DO NOT APPLY!
 
 
 
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together&mdash;valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 
 
 As a Customer Solutions Specialist, you&rsquo;ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You&rsquo;ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 
 
 If you&rsquo;re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.
 </li>
 <li>
 Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.
 </li>
 <li>
 Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s
 </li>
 <li>
 Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.
 </li>
 <li>
 Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.
 </li>
 <li>
 Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.
 </li>
 <li>
 Conduct training sessions and workshops for Enterprise businesses.
 </li>
 <li>
 Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.
 </li>
 <li>
 Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.
 </li>
 <li>
 Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.
 </li>
 <li>
 Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.
 </li>
 <li>
 Stay up to date with the latest product updates and industry best practices.
 </li>
 <li>
 Collaborate with cross-functional teams to develop and implement innovative solutions to complex technical challenges.
 </li>
 <li>
 Actively participate in training sessions and workshops to enhance technical skills and knowledge.
 </li>
 <li>
 Provide feedback to team leads on recurring or critical issues to drive process improvements and system enhancements.
 </li>
 <li>
 Understand and deliver KPIs and performance expectations as outlined by Technical Solutions Management.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualification
 
 
 
 <ul>
 <li>
 3+ years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, &amp; Australia). Experience in the SAAS industry is a competitive edge
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 A solution-oriented approach to problem-solving
 </li>
 <li>
 Familiarity with the operations and needs of enterprise business owners
 </li>
 <li>
 Strong interpersonal skills and proficiency in English communication (both written &amp; verbal)
 </li>
 <li>
 Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
 </li>
 <li>
 Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
 </li>
 <li>
 High energy level demonstrated the drive to succeed and comfortable with urgency
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package based on experience
 </li>
 <li>
 Comprehensive Group Health and Life Insurance
 </li>
 <li>
 Gratuity
 </li>
 <li>
 EOBI
 </li>
 <li>
 Transport facility (If place of residency is within a 20-kilometer radius of company&rsquo;s address) / Fuel allowance
 </li>
 <li>
 Paid time off (Annual, Sick, Casual, Bereavement, Parental)
 </li>
 <li>
 Quarterly Bonuses
 </li>
 <li>
 Staff recognition programs
 </li>
 <li>
 Career progression. We have a long-standing history of promotion from within
 </li>
 <li>
 An enriched workplace culture that supports growth, development, and, most importantly, having fun!
 
 
 </li>
 </ul>
 
 How We Will Proceed If You Are Shortlisted
 
 
 
 <ul>
 <li>
 Telephonic call
 </li>
 <li>
 Online initial interview
 </li>
 <li>
 Online final interview
 
 
 </li>
 </ul>
 
 Special note:
 
 Only the shortlisted candidates will be contacted due to the high turnout volume.
 
 
 We appreciate your time and look forward to reviewing your application.
</div>

Eposmatic (Pvt) Ltd

Job description:Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PM (Morning Shift) Timings: 5:30 PM &ndash; 2:30 AM (Evening Shift)Location: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Navigator HR Consulting Solutions

<div>
 
 Location:
 
 DHA Phase 2, Islamabad, Pakistan
 
 
 
 Job Type:
 
 Full-Time | Onsite | Monday to Friday
 
 
 
 Shift Timings:
 
 
 
 <ul>
 <li>
 Winter: 7:00 PM &ndash; 3:00 AM
 </li>
 <li>
 Summer: 6:00 PM &ndash; 2:00 AM
 
 
 
 </li>
 </ul>
 
 Salary Range:
 
 PKR 70,000 &ndash; 80,000
 
 
 
 Benefits:
 
 Medical, Food, Accommodation &amp; Fuel Allowance
 
 
 
 Job Overview
 
 
 
 We are hiring a
 
 Mid-Level Technical Support Engineer
 
 to join our growing technical support team in Islamabad. This role is ideal for professionals with strong troubleshooting skills, excellent English communication, and a passion for delivering outstanding customer support. You will be responsible for handling technical issues, supporting international clients, and ensuring high service quality in a fast-paced environment.
 
 
 This is an excellent opportunity for candidates looking to grow their careers in
 
 IT Support, Technical Support Engineering, Customer Support Engineering, and Helpdesk Operations
 
 .
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide technical support to clients via calls, emails, and chat in fluent English
 </li>
 <li>
 Diagnose, troubleshoot, and resolve software, system, and application issues
 </li>
 <li>
 Explain technical solutions clearly to non-technical clients
 </li>
 <li>
 Escalate complex issues to development or infrastructure teams when required
 </li>
 <li>
 Maintain detailed documentation of issues, solutions, and follow-ups
 </li>
 <li>
 Monitor systems and proactively identify potential technical problems
 </li>
 <li>
 Ensure timely resolution of support tickets while meeting SLAs and KPIs
 </li>
 <li>
 Build strong client relationships through professional communication
 </li>
 <li>
 Maintain high customer satisfaction and service quality standards
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree in Computer Science, Information Technology, or related field
 </li>
 <li>
 1&ndash;2 years of experience in Technical Support, IT Support, or Helpdesk roles
 </li>
 <li>
 Strong troubleshooting and analytical problem-solving skills
 </li>
 <li>
 Excellent spoken and written English communication
 </li>
 <li>
 Ability to communicate technical concepts to non-technical users
 </li>
 <li>
 Customer-focused attitude with strong attention to detail
 </li>
 <li>
 Ability to work independently and in a team environment
 </li>
 <li>
 Experience with ticketing systems and support documentation is a plus
 
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Salary: PKR 70,000 &ndash; 80,000
 </li>
 <li>
 Medical coverage
 </li>
 <li>
 Food facility
 </li>
 <li>
 Accommodation
 </li>
 <li>
 Fuel allowance
 </li>
 <li>
 Professional and growth-oriented work environment
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Stable and long-term career opportunity
 </li>
 <li>
 Professional work culture
 </li>
 <li>
 Exposure to international clients and real-world technical environments
 </li>
 <li>
 Growth in technical, communication, and customer service skills
 
 </li>
 </ul>
</div>

Female Technical Support Engineer

Tweety Four 7

&middot; Provide technical support to clients via calls, emails, and chat in English&middot; Diagnose, troubleshoot, and resolve software and system-related issues&middot; Understand client concerns and explain technical solutions in a clear, professional manner&middot; Escalate complex issues to relevant technical teams when required&middot; Maintain accurate documentation of issues, resolutions, and follow-ups&middot; Monitor system performance and proactively identify potential issues&middot; Ensure timely resolution of support tickets while meeting service-level expectations&middot; Build and maintain strong client relationships through effective communicationSkills&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field&middot; 1+ years of experience in technical support or a similar role&middot; Strong troubleshooting and problem-solving skills&middot; Excellent spoken and written English communication skills&middot; Ability to communicate technical concepts to non-technical clients&middot; Strong customer service mindset and attention to detail&middot; Ability to work independently and collaboratively in a team environmentLocation: Islamabad, DHA phase 2 Salary: 70k to 90k + Fuel Allowance Daily Dinner from company end only female candidates are required Office timing: 6:00 PM to 2:00 AM Monday to FridayJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Technical Support Engineer (Female)

99 Technologies

Job DescriptionJob Title: Customer Support Representative (Technical) Company: 99 Technologies Pvt. Ltd. Location: Bahria Town, Islamabad (Near GT Road)Job Description: 99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers with troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer focused, tech savvy, and efficient in multitasking.Key Responsibilities:<ul><li>Provide after-sales support for computer systems, components, and accessories.</li><li>Address customer inquiries via phone, email, and chat in a professional manner.</li><li>Troubleshoot hardware and software issues and guide customers toward solutions.</li><li>Coordinate warranty, service, and repair cases as required.</li><li>Share product knowledge and assist customers in choosing suitable solutions.</li><li>Maintain accurate customer records, service logs, and issue tracking.</li><li>Ensure high levels of customer satisfaction by handling complaints empathetically.</li></ul>Essential Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of computer hardware including laptops, desktops, components, and peripherals.</li><li>Strong problem solving ability for both technical and customer related issues.</li><li>Familiarity with CRM systems and service management tools.</li><li>Ability to adapt quickly and handle multiple cases efficiently.</li><li>Strong time management and attention to detail.</li></ul>Experience:<ul><li>Minimum 2 years of experience in Customer or Technical Support preferably in the IT or computer hardware industry.</li></ul>Job Details:<ul><li>Job Type: Full time</li><li>Shift Timing: Night shift (US Time Zone / CST)</li><li>Work Location: On site, Bahria Town Islamabad</li></ul>Work Location: In person

Customer Support Representative (Technical)

Explore 545+ Technical support specialist in Islamabad this March. Find roles across top companies and apply now to boost your career.

545 technical support specialist jobs In Islamabad

Technical Support Specialist - German

Sr. Customer Solutions Specialist - Enterprise

Sr. Customer Solutions Specialist - Enterprise

Support & Data Entry Specialist

Female Technical Support Engineer

Technical Support Engineer (Female)

Customer Support Representative (Technical)