customer success specialist Jobs in Islamabad

customer success specialist

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associate, client support Jobs in Islamabad

associate, client support

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

customer support agent

technical support specialist

Truck It In

<div>
 
 About the role
 
 
 
 We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.
 
 
 
 What You Will Do:
 
 
 <ul>
 <li>
 
 Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.
 
 
 </li>
 <li>
 
 Basic understanding of our product to troubleshoot Clients&rsquo; issues.
 
 
 </li>
 <li>
 
 Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.
 
 
 </li>
 <li>
 
 Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.
 
 
 </li>
 <li>
 
 Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.
 
 
 </li>
 </ul>
 
 What We Are Looking For:
 
 
 <ul>
 <li>
 
 Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.
 
 
 </li>
 <li>
 
 Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.
 
 
 </li>
 <li>
 
 Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.
 
 
 </li>
 <li>
 
 Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.
 
 
 </li>
 <li>
 
 Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.
 
 
 </li>
 <li>
 
 Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You:
 
 
 
 We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.
 
 
 
</div>

Customer Success Specialist

Truck it in

<div><div><div>About the role</div><div> 
We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.</div> 
What You Will Do: 
<ul><li><div>Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.</div></li> 
<li><div>Basic understanding of our product to troubleshoot Clients&rsquo; issues.</div></li> 
<li><div>Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.</div></li> 
<li><div>Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.</div></li> 
<li>Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.</li> 
</ul>What We Are Looking For: 
<ul><li><div>Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.</div></li> 
<li><div>Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.</div></li> 
<li><div>Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.</div></li> 
<li><div>Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.</div></li> 
<li><div>Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.</div></li> 
<li>Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.</li> 
</ul><div>How We&rsquo;ll Support You:</div> 
<div></div> 
<div>We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.</div></div></div>

Work Generations Pvt Ltd

Work Generations pvt ltd Job Title: : IT Support Officer Department: ITTiming: 4pm to 12am Compensation Package: Market CompetitiveJob Overview:We are seeking a proactive and technically skilled IT Support Officer with 6 Months or 1 years of experience to join our IT team. The ideal candidate will provide hands-on support for end-users, assist with system maintenance, and help ensure smooth IT operations across the organization. You should be comfortable working in a fast-paced environment and troubleshooting a wide range of technical issues.Key Responsibilities:Provide tier 1 and tier 2 technical support to end-users via phone, email, or in personInstall, configure, and maintain hardware (PCs, laptops, printers, mobile devices) and softwareManage and support user accounts, passwords, and access rights in Active Directory, Microsoft 365, etc.Assist with network troubleshooting (LAN, WAN, VPN, Wi-Fi)Support onboarding and offboarding processes for employees (hardware setup, software access, etc.)Assist with IT asset inventory, procurement, and documentationCollaborate with senior IT staff on system upgrades, patches, and maintenance tasksEnsure adherence to IT policies, procedures, and security best practicesEscalate unresolved issues to appropriate teams when necessaryRequirements:Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience)6 Months or 1 years of experience in IT support or a similar technical support roleStrong knowledge of Windows OS, Microsoft Office 365, and desktop supportBasic understanding of networking (TCP/IP, DNS, DHCP, VPN)Excellent problem-solving and communication skillsAbility to work independently and manage multiple prioritiesStrong customer service orientationPreferred Qualifications:IT certifications such as CompTIA A+, Network+, Microsoft MTA/MCSA, or similarJob Type: Full-timeWork Location: In person

IT Support Officer

Teamficient

Position Title: IT AssistantLocation: RemoteEmployment Type: Full-TimeExperience Level: 2+YearsCompany: Teamficient - www.teamficient.comSalary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:<ul><li>Time Range: Between 7 AM &ndash; 7 PM CST (Graveyard shift)</li><li>Working Hours: 9 hours per day (8 working hours + 1-hour break)</li><li>Days Off: TBD (2 days per week)</li></ul>About Us: At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled IT Assistant to join our team and play a crucial role in maintaining the efficiency and accuracy of our day-to-day operations.Why Join Us?&#9989; Competitive salary with potential increases based on performance.&#9989; Opportunities for career advancement.&#9989; Stable and supportive work environment.Job OverviewWe&rsquo;re seeking a dependable and detail-oriented IT Assistant to manage the core user operations that keep our team productive and secure. This role is essential for overseeing onboarding/offboarding, access permissions, and tool administration across multiple platforms like Zoho, Google Workspace, Microsoft 365, and our VOIP system. You'll also ensure that team timesheets are accurately logged and assist with IT support tickets as needed.Key Responsibilities<ul><li>Manage employee onboarding and offboarding, including creation and removal of system credentials.</li><li>Assign and maintain user access and permission levels across all company tools.</li><li>Handle Zoho Apps administration, especially Zoho Recruit and the Zoho One suite.</li><li>Provide technical support using a ticketing system, resolving common software and access issues.</li><li>Set up and manage VOIP systems such as Zoom Phone or 8x8.</li><li>Review employee timesheets for accuracy using tools like Time Clock Wizard.</li><li>Support Google Workspace and Microsoft 365 email and user account administration.</li><li>Perform basic WordPress website edits and content updates.</li></ul>Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>2&ndash;3 years of experience in an IT support or systems administration role.</li><li>Strong familiarity with Google Workspace and Microsoft 365 admin tools.</li><li>Hands-on experience managing Zoho Apps, especially Zoho Vault.</li><li>Experience with Zoom Phone, 8x8, or other similar VOIP platforms.</li><li>Knowledge of Time Clock Wizard or other time-tracking tools.</li><li>Basic understanding of WordPress content management and editing.</li><li>High attention to detail, especially in handling credentials and user data.</li><li>Strong communication and troubleshooting skills.</li><li>Bilingual capabilities (English/Spanish) needed.</li></ul>System Requirements<ul><li>Desktop/Laptop</li><li>Intel Core i5</li><li>4GB RAM for multitasking requirements</li><li>Workstation free from any Noise and Distractions</li><li>Backup Internet Connection</li><li>USB Headset with Noise Cancelling</li><li>Backup for Power Outage: Generator/UPS or Alternative Location</li></ul>Application ProcessAll initial interviews for this position will be conducted via a Google Form interview setup. Applicants must complete the form using the link provided below to be considered for the position.[Submit Your Initial Interview Here] - https://forms.gle/B8LsjtBJ1PqL4KeD9Only shortlisted candidates will be invited for a technical interview and assessment test following the initial screening.This is a long-term opportunity to grow with a supportive, global team and build a rewarding work-from-home career with Teamficient.Job Type: Full-timeWork Location: Remote

IT Assistant

WellnessLiving

Title: Merchant Solutions Specialist
 Location: Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: 9:00 am – 5:00 pm EST (6:00pm to 2:00am PKT)
 Job Nature: Permanent, Onsite, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn't stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.
 Our ideal candidate will possess the following characteristics:
 <ul>
<li>Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.</li>
<li>Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.</li>
<li>Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.</li>
<li>Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.</li>
<li>Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.</li>
<li>Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.</li>
</ul>
Responsibilities: 
<ul>
<li>Embody our brand values and uphold our reputation in the market as a positive representative of WellnessLiving. This involves understanding our brand values, leaving a positive online presence, being transparent with our customers, and focusing on a customer-centric approach.</li>
<li>Maintain a collaborative and solution-oriented approach when assisting colleagues through clear communication, setting clear goals, encouraging feedback, and displaying flexibility.</li>
<li>Demonstrate dedication to teamwork and problem-solving by proactively assisting colleagues in other departments with merchant processing inquiries.</li>
<li>Foster a culture for continuous improvement within the organization by identifying areas of improvement within work procedures and collaborating with the leadership team to provide valuable insights and innovative ideas.</li>
<li>Prioritize timely and efficient responses to merchant inquiries. You will work towards predefined Service Level Objectives, prioritizing escalated tickets and delivering exceptional support to our customers.</li>
<li>Deliver exceptional customer service and maintain a seamless and consistent experience for all merchants by thoroughly investigating and providing quality responses to merchant inquiries through phone, email, and tickets.</li>
<li>Handling sensitive information with the utmost care and confidentiality is crucial in this role. You will be entrusted with safeguarding all accounts, ensuring their peace of mind. This involves adhering to company policies regarding: Information Safeguards in the Information Classification Policy and Data Handling in the Acceptable Use Policy.</li>
<li>Submit and manage hardware orders and returns, ensuring accurate and prompt delivery to our customers.</li>
<li>Efficiently perform your duties by utilizing and adapting to platforms such as Zoho and various payment portals.</li>
<li>In addition to your core responsibilities, assist Merchant Processing leadership with other tasks when required.</li>
</ul>
Skills & Qualifications: 
<ul>
<li>Previous experience in a customer service or support role, preferably in Technology, Fintech, or Financial Services.</li>
<li>Experience in providing technical support or troubleshooting for software applications.</li>
<li>Demonstrated experience in resolving complex issues and providing satisfactory solutions.</li>
<li>Experience using customer relationship management (CRM) systems or ticketing systems for issue tracking.</li>
<li>Experience using the Microsoft tool stack including Office, word, and Excel.</li>
<li>Previous roles that required managing multiple tasks simultaneously.</li>
<li>Experience working with payment processors and/or financial institutions.</li>
<li>Coordination with internal teams and external processors for issue resolution.</li>
</ul>
Good to have: 
<ul>
<li>Experience managing the end-to-end chargeback process, from notification to resolution.</li>
<li>Strong communication skills (written and verbal).</li>
<li>Analytical mindset to diagnose and resolve customer issues.</li>
<li>Thoroughness in investigating and resolving customer-related issues.</li>
<li>Ability to work effectively in a team-oriented environment.</li>
<li>Accurate and detailed documentation of customer interactions and issue resolutions.</li>
<li>Familiarity with various payment methods (credit cards, e-wallets, etc.).</li>
</ul>
 What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Please note that those who meet the qualifications for the position will be contacted directly. We appreciate you taking the time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Merchant Solutions Specialist

Groupe Enval (Laboratoires & Cabinet)

<div>
 Join ENVAL GROUP a leading ISO 17025 Certified based in Abidjan, Cote d'Ivoire (West Africa)
 
 
 As our Laboratory Equipment Maintenance Team leader, you will be the cornerstone of our technical team, responsible for ensuring that all laboratory equipment operates at optimal performance.
 
 
 Full time position - Based in Abidjan, C&ocirc;te d'Ivoire
 
 
 
 The Role
 
 
 
 
 Your Main Tasks Will Include
 
 
 
 Maintenance and Upkeep:
 
 
 Perform routine maintenance, diagnostics and troubleshooting on complex laboratory equipment, including liquid and gas chromatography-mass spectrometry instruments, ICP-MS, etc.
 
 
 
 Client Service
 
 
 
 Provide on-site maintenance and repair services for both Enval Group&rsquo;s laboratories and external clients, ensuring equipment is functioning optimally.
 
 
 
 Repairs
 
 
 
 Identify and perform repairs on equipment to minimize downtime and ensure continuous laboratory operations.
 
 
 
 Calibration And Quality Control
 
 
 
 Calibrate instruments to meet metrological requirements and maintain quality control procedures for all equipment.
 
 
 
 Technical Support And Training
 
 
 
 Assist laboratory staff and clients with technical support, offering guidance on proper equipment use and maintenance best practices.
 
 
 
 Documentation And Reporting
 
 
 
 Maintain detailed records of maintenance activities, equipment performance, and calibration records for internal and client reporting.
 
 
 
 Ideal Profile
 
 
 
 
 Educational Background
 
 
 
 To be successful in this role, you should have:
 
 
 
 Diploma Or Advanced Diploma In
 
 
 
 <ul>
 <li>
 Electrical &amp; Electronic Engineering
 </li>
 <li>
 Mechatronics
 </li>
 <li>
 Industrial Maintenance
 </li>
 <li>
 Instrumentation &amp; Control Engineering
 </li>
 <li>
 Biomedical Equipment Technology (may include lab instruments)
 
 
 </li>
 </ul>
 OR
 
 
 
 Degree In
 
 
 
 <ul>
 <li>
 Electrical Engineering
 </li>
 <li>
 Instrumentation Engineering
 </li>
 <li>
 Mechatronics
 </li>
 <li>
 Mechanical Engineering
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 At least 3 years of experience in maintaining laboratory equipment, especially with LCMS, GC/MS/MS,ICP-MS or other advanced analytical instruments. such as
 
 
 Thermo Fisher Scientific (Exactive, iCAP, Nicolet&hellip;)
 
 
  Agilent Technologies (6890/7890 GC, 1200/1260/1290 HPLC, FT-IR&hellip;)
 
 
  Shimadzu (GC2010, LC20, ICPMS&hellip;)
 
 
  PerkinElmer (Optima 7000 ICPMS, Spectrum Two FTIR&hellip;)
 
 
  Bruker,
 
 
  Metrohm,
 
 
 NB: Manufacturer accreditation for the best-known brands of equipment would be an asset.
 
 
 
 Problem-Solving Skills
 
 
 
 Strong troubleshooting skills, with an eye for detail and commitment to maintaining equipment standards.
 
 
 
 Communication Skills
 
 
 
 Proficiency in English; French knowledge is a plus but not required.
 
 
 
 Adaptability And Initiative
 
 
 
 Willingness to relocate to Abidjan with a supportive relocation package, and adapt to a multicultural work environment.
 
 
 
 Client Interaction Skills
 
 
 
 Experience working in a client-facing role, with the ability to provide clear, professional support to laboratory personnel and clients.
 
 
 
 What's on Offer?
 
 
 
 <ul>
 <li>
 Work alongside &amp; learn from best in class talent
 </li>
 <li>
 Fantastic work culture
 </li>
 <li>
 Leadership Role
 </li>
 </ul>
</div>

Field Service Engineer (LCMS , HPLC, ..) Laboratory Equipment

LASEWERS

Job Title: Drafting Specialist &ndash; AutoCAD DesignLocation: Japan Road, Islamabad Employment Type: Full-time / Project-basedJob Summary:We are looking for a skilled Drafting Specialist experienced in AutoCAD 2D and 3D to assist in creating, revising, and optimizing layout drawings for our industrial and plant design projects. The role involves translating conceptual layouts and engineering sketches into detailed technical drawings that meet both production and regulatory standards.Key Responsibilities:<ul><li>Prepare detailed AutoCAD drawings for plant layouts, piping systems, equipment placements, and utility connections.</li><li>Collaborate with engineers and design teams to review site measurements, discuss changes, and finalize drawings.</li><li>Modify existing drawings based on technical feedback and site changes.</li><li>Ensure that all drawings comply with industry standards, accuracy, and scaling requirements.</li><li>Maintain organized drawing files, layer conventions, and revision history.</li><li>Provide drafting support during site visits&mdash;take measurements, verify dimensions, and update as-built drawings.</li><li>Coordinate with mechanical, electrical, and civil engineers to integrate design elements.</li><li>Prepare presentation drawings and schematic diagrams as needed for client proposals.</li></ul>Requirements:<ul><li>Diploma or degree in Mechanical, Civil, or Architectural Drafting.</li><li>Minimum 2 years of experience in AutoCAD drafting (industrial, mechanical, or plant design preferred).</li><li>Strong command of AutoCAD (2D/3D); knowledge of Revit, SolidWorks, or SketchUp is a plus.</li><li>Understanding of engineering symbols, drawing conventions, and technical documentation.</li><li>Ability to read and interpret engineering drawings, P&amp;IDs, and process layouts.</li><li>Detail-oriented, organized, and able to work within deadlines.</li></ul>Preferred Skills:<ul><li>Experience with industrial plant layout or bottling plant design.</li><li>Familiarity with piping systems, machinery footprints, and utility layouts.</li><li>Good communication skills and ability to work with multidisciplinary teams.</li></ul>Job Type: Full-timeWork Location: In person

Drafting Specialist – AutoCAD Design

Explore 533+ Technical support specialist in Islamabad this November. Find roles across top companies and apply now to boost your career.

533 technical support specialist jobs IN Islamabad

Customer Success Specialist

Customer Success Specialist

IT Support Officer

IT Assistant

Merchant Solutions Specialist

Field Service Engineer (LCMS , HPLC, ..) Laboratory Equipment

Drafting Specialist – AutoCAD Design