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Contour Software

<div><p><b>About Contour</b></p><p><br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><div><p><b>
About Contour</b></p></div><div><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p></div><div><p>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</p></div><div><p>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
The Division:</b></p></div><div><p>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</p></div><div><p><br>
<br>
<b>Division Link:</b> Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</p></div><div><p><b>
The Position:</b></p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li><p><b>
Customer Support &amp; Issue Resolution:</b> Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</p></li></ul></div><div><ul><li><p><b>
Technical Troubleshooting &amp; Escalation:</b> Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</p></li></ul></div><div><ul><li><p><b>
Product Knowledge &amp; Guidance:</b> Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</p></li></ul></div><div><ul><li><p><b>
Cross-Team Collaboration:</b> Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</p></li></ul></div><div><ul><li><p><b>
Documentation &amp; Tracking:</b> Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</p></li></ul></div><div><ul><li><p><b>
Service-Related Support:</b> Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database Management &amp; Technical Support:</b> Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</p></li></ul></div><div><ul><li><p><b>
Event &amp; Service Support:</b> Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</p></li></ul></div><div><ul><li><p><b>
Monitor &amp; Improve Satisfaction:</b> Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</p></li></ul></div><div><ul><li><p><b>
Time Management &amp; Prioritization:</b> Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</p></li></ul></div></div><div><div><ul><li><p><b>
Ownership &amp; Accountability:</b> Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</p></li></ul></div><div><p><b>
Skills &amp; Qualifications:</b></p></div><div><ul><li><p><b>
Communication Skills:</b> Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</p></li></ul></div><div><ul><li><p><b>
Technical Proficiency:</b> Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</p></li></ul></div><div><ul><li><p><b>
Customer Service Experience:</b> Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database &amp; Software Knowledge:</b> Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</p></li></ul></div><div><ul><li><p><b>
Organizational Skills:</b> Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</p></li></ul></div><div><ul><li><p><b>
Adaptability &amp; Resilience:</b> Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</p></li></ul></div><div><ul><li><p><b>
Team-Oriented &amp; Independent:</b> Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</p></li></ul></div><div><ul><li><p><b>
Educational Requirements:</b> Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li></ul></div><div><ul><li><p><b>
Experience:</b> 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</p></li></ul></div><div><ul><li><p><b>
Service Minded:</b> A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</p></li></ul></div><div><p><b>
Preferred Skills:</b></p></div><div><ul><li><p><b>
Basic Accounting Knowledge:</b> Familiarity with basic accounting principles is a plus.</p></li></ul></div><div><ul><li><p><b>
Experience with Ticketing Systems:</b> Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</p></li></ul></div><div><ul><li><p><b>
Willingness to Learn:</b> Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</p></li></ul></div><div><p><b>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
A strong passion for customer service and technical problem-solving.</p></li></ul></div><div><ul><li><p>
Excellent communication skills to explain complex technical issues clearly.</p></li></ul></div><div><ul><li><p>
The ability to work in a collaborative, fast-paced, and service-driven environment.</p></li></ul></div></div><div><div><ul><li><p>
Strong organizational and time management skills to handle multiple requests effectively.</p></li></ul></div><div><ul><li><p>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</p></li></ul></div><div><p><b>
Workshift (Job Timings):</b></p></div><div><ul><li><p>
Shift Hours:</p></li></ul></div><div><ul><li><p>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Weekend Availability: Must be willing to work on weekends when required.</p></li></ul></div><div><ul><li><p>
After Hours Support: Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p></p><p><b><br>
Exciting Benefits we offer:</b></p><ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Technical Support Specialist L2

<div>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   The Division:
   <br/>
   <br/>
  </strong>
 </strong>
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)
 <br/>
 <br/>
 <strong>
  <strong>
   The Position:
   <br/>
   <br/>
  </strong>
 </strong>
 We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
  </li>
  <li>
   Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
  </li>
  <li>
   Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
  </li>
  <li>
   Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
  </li>
  <li>
   Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
  </li>
  <li>
   Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
  </li>
  <li>
   Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
  </li>
  <li>
   Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
  </li>
  <li>
   Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
  </li>
  <li>
   Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Skills &amp; Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
  </li>
  <li>
   Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
  </li>
  <li>
   Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
  </li>
  <li>
   Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
  </li>
  <li>
   Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
  </li>
  <li>
   Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
  </li>
  <li>
   Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
  </li>
  <li>
   Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred Skills:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
  </li>
  <li>
   Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
  </li>
  <li>
   Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What You&rsquo;ll Bring:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
  </li>
  <li>
   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
  </li>
  <li>
   Strong organizational and time management skills to handle multiple requests effectively.
  </li>
  <li>
   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Workshift (Job Timings):
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Exciting Benefits We Offer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Disclaimer:
  </strong>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


XTIUM

<div>
 <em>
  The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer end user technical support via phone, email, chat, and self-service portals
  </li>
  <li>
   Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
  </li>
  <li>
   Assist end users with password resets, account unlocks, and access requests
  </li>
  <li>
   Provide remote assistance when applicable
  </li>
  <li>
   Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
  </li>
  <li>
   Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Adhere to service level agreements (SLAs) and meet performance targets
  </li>
  <li>
   Utilize the internal knowledge base to resolve common issues and improve efficiency
  </li>
  <li>
   Drive customer satisfaction through proactive communication and first call resolution
  </li>
  <li>
   Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
  </li>
  <li>
   Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of service desk experience in an MSP environment
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Customer-centric approach with a focus on service excellence
  </li>
  <li>
   Ability to work effectively under pressure and manage multiple priorities
  </li>
  <li>
   Continuous improvement mindset
  </li>
  <li>
   Incident and request management experience
  </li>
  <li>
   Must be a team player and collaborative.
  </li>
  <li>
   Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
  </li>
  <li>
   Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
  </li>
  <li>
   Technical Certifications: CompTIA, A+, MSCE are a plus
  </li>
  <li>
   Experience using ServiceNow ticketing system is preferred
  </li>
  <li>
   Experience using remote assistance tools
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
  </li>
  <li>
   Strong technical background
  </li>
  <li>
   Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
  </li>
 </ul>
</div>


Support Specialist, ESD

AireSpring

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
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 As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
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 The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
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 We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
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 <strong>
  Job Description
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  <br/>
 </strong>
 As a Tier One Telecom Support Engineer, you will provide technical support for telecom transport issues, working with customers, carriers, and internal teams to resolve service disruptions quickly and professionally. This role requires strong troubleshooting skills, excellent communication abilities, and the ability to manage multiple issues simultaneously in a fast-paced environment.
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 KEY RESPONSIBILITIES:
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 <ul>
  <li>
   Technical Troubleshooting: Perform Layer 1 and Layer 2 OSI model testing and fault isolation through internal troubleshooting, carrier testing, router log analysis, loop testing, head-to-head testing, and performance statistics review.
  </li>
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   Carrier Coordination: Work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues, coordinating with carriers and customer vendors as needed.
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   Ticket Management: Handle inbound and outbound technical calls from customers, agents, and transport partners. Create and manage internal and carrier trouble tickets, taking corrective action or escalating to appropriate parties to resolve issues within contracted SLAs.
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   Customer Communication: Provide professional and courteous support via phone, email, and chat. Determine appropriate actions for issue resolution, set clear expectations, and make follow-up calls on escalated issues until customer satisfaction is achieved.
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   Issue Documentation: Log and document all interactions, issues, and resolutions efficiently and accurately in repair tickets and correspondence.
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   Problem Diagnosis: Identify the source of problems (hardware, software, user-related, etc.) and advise customers and internal teams on appropriate next steps for resolution.
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   Technical Support &amp; Training: Provide end-user training and education on telecom systems and troubleshooting procedures.
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   Escalation &amp; Collaboration: Escalate complex issues to Senior/Lead Technicians and Tier 2 support as necessary. Work cross-functionally with other departments and team members to resolve complex service issues as quickly as possible.
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  <li>
   Multi-tasking in High-Pressure Environment: Manage and prioritize multiple issues simultaneously while maintaining accuracy and meeting service level agreements in a dynamic, fast-changing environment.
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  </li>
 </ul>
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  Qualifications
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 Required Experience
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   2+ years of experience researching and resolving telecom technical issues (voice, internet, and data)
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   Strong knowledge of WAN technologies and centralized device monitoring and management tools
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   Working knowledge of Cisco and Adtran routers, Velo SD-WAN devices, Meraki, and Fortinet Firewall hardware
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   Prior experience working with CLECs and ILECs (Verizon, AT&amp;T, CenturyLink, etc.)
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   Experience with broadband, copper, fiber, and wireless transport technologies
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   Basic understanding of network topology, ping, and traceroute commands
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   Excellent attention to detail and writing skills with the ability to create clear and concise documentation in repair tickets, emails, and internal or external correspondence
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  </li>
 </ul>
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  Preferred Qualifications
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   Familiarity with SIP (Session Initiated Protocol) and RTP (Real-time Transport Protocol)
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   Basic understanding of SD-WAN and Firewall technologies
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   Experience with loopback testing and troubleshooting procedures
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   Working knowledge of Traditional TDM networks
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   LAN/WAN, router, and firewall technologies expertise
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   Telecom industry certifications
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 </ul>
 Additional Information
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 The hours will vary monthly or quarterly. We have six standard shifts:
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   Day Shift: 7 AM &ndash; 4 PM
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   Mid Shift: 2 PM &ndash; 11 PM
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   Night Shift: 10 PM &ndash; 5 AM
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 Start and end times may vary by one to two hours. Scheduled workdays can fall within any of the following ranges:
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   Monday to Friday
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   Sunday to Thursday
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   Tuesday to Saturday
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 </ul>
</div>


Tier One Telecom Support Engineer Remote

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p>
IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:</p><ul><li>
Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.</li><li>
Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.</li><li>
Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.</li></ul><p>
The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.</p><p></p><p>
What you&rsquo;ll do as the Cisco Services Specialist:</p><p>
Employees employed in the role of Cisco Services Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><ul><li>Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enable the sales, organization, and customers.</li><li>Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams</li><li>Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.</li><li>Be able to promote and sell the joint value proposition of Zones and Cisco Services.</li><li>Deliver weekly business reports to Manager.</li><li>Identify and address recurring issues and trends and report to manager.</li><li>Identify areas for training and coordinate with training manager and/or other department heads.</li><li>Make recommendations for system improvements and enhancements.</li><li>As the subject matter expert, provide guidance on the best Cisco Services strategy to embrace to reach target segments.</li><li>Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Participate in the development and execution of Cisco Services marketing programs and strategies.</li><li>Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.</li></ul><p></p><p><br>
Data Analysis:</p><ul><li>Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBA customer facing documentation.</li><li>Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.</li><li>Create additional automated documents from time to time to strengthen department&rsquo;s processes and improve efficiency.</li><li>Converting raw Cisco Reports in an accurate and efficient pipeline</li></ul><p></p><p><br>
What you will bring to the team:</p><p>
MINIMUM QUALIFICATION/EDUCATION:</p><p>
At least bachelor&rsquo;s in engineering, IT, etc.</p><p>
REQUIREMENTS/CERTIFICATIONS</p><ul><li>
Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)</li><li>
Cisco Services Training (On Job)</li><li>
Strong understanding of Cisco&rsquo;s Products &amp; Services</li><li>
Microsoft Excel</li><li>
A+ English reading, speaking, listening, and writing.</li></ul><p>
MENTAL REQUIREMENTS</p><ul><li>
Work with minimum or without supervision</li><li>
Understand and carry out oral and written instructions.</li><li>
Able to multi-task and handle work under pressure as a member of the team</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 8:00 PM to 5:00 AM (Pk time)</p></div><p></p>

Cisco Services Specialist

Softoo

<p>We are looking for a <b>TI &amp; Power Specialist</b> with <b>3-5 years of hands-on experience</b> in telecom infrastructure and power system deployment. The ideal candidate will be responsible for executing Telecom Infrastructure (TI) and Power projects, including installation, integration, testing &amp; commissioning (T&amp;C), site acceptance, and customer coordination.</p><p>This is a technical execution role requiring strong field expertise, project coordination skills, and the ability to work closely with customers, vendors, and field teams to ensure projects are delivered safely, on time, and according to quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Execute Telecom Infrastructure (TI) and Power projects from planning through successful completion.</li><li>Coordinate with customers on project schedules, work progress, approvals, and issue resolution.</li><li>Prepare implementation plans, work schedules, and resource allocation using Microsoft Project or similar tools.</li><li>Coordinate with vendors for timely material delivery and service execution.</li><li>Supervise installation, integration, testing &amp; commissioning (T&amp;C), and site acceptance activities.</li><li>Conduct site inspections to ensure installation quality and compliance with customer specifications and industry standards.</li><li>Maintain project documentation, trackers, progress reports, and acceptance records.</li><li>Support customer documentation, work completion reports, and invoicing activities.</li><li>Coordinate with field engineers, technicians, and subcontractors for efficient project execution.</li><li>Identify project risks, technical issues, and delays, and recommend practical solutions.</li><li>Monitor project timelines and support cost-effective execution.</li><li>Ensure compliance with Health, Safety &amp; Environment (HSE) standards during all project activities.</li><li>Contribute to continuous improvement initiatives to enhance project delivery and operational performance.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor's degree in <b>Telecommunication Engineering, Electrical Engineering</b>, or a related discipline.</li><li><b>3-5 years of experience</b> in Telecom Infrastructure (TI) and Power project execution.</li><li>Hands-on experience with telecom site installation, integration, testing &amp; commissioning (T&amp;C), and site acceptance.</li><li>Experience coordinating with telecom operators, customers, vendors, and subcontractors.</li><li>Working knowledge of project planning and scheduling tools such as <b>Microsoft Project</b>.</li><li>Good understanding of:</li><li>Telecom Infrastructure (TI)</li><li>DC Power Systems</li><li>Rectifiers</li><li>Battery Banks</li><li>Hybrid Power Solutions</li><li>Power Cabling</li><li>Passive Infrastructure</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good verbal and written communication skills.</li><li>Strong organizational and documentation abilities.</li><li>Proficiency in <b>Microsoft Office</b> (Excel, Word, PowerPoint).</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working on telecom rollout, modernization, or network expansion projects.</li><li>Familiarity with telecom quality standards, site acceptance procedures, and documentation.</li><li>Ability to manage multiple sites and priorities in a fast-paced project environment.</li><li>Knowledge of HSE practices and telecom industry best practices.</li><li>Willingness to travel to project sites as required.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

TI and Power Specialist

Merik Solutions

<p>About the Role</p><p>We are looking for a creative and detail-oriented <b>eLearning Specialist</b> to design and develop engaging digital learning experiences. The ideal candidate will transform existing training materials into interactive, learner-focused courses using modern e-learning authoring tools. You will collaborate with subject matter experts to create high-quality learning content, assessments, and learning paths that enhance knowledge retention and learner engagement.</p><p>Key Responsibilities</p><ul><li>Design and develop interactive e-learning courses, including presentations, videos, simulations, quizzes, and assessments.</li><li>Convert existing training materials into engaging digital learning experiences.</li><li>Collaborate with subject matter experts to define learning objectives and structure course content.</li><li>Create instructional materials that simplify complex or technical concepts for diverse audiences.</li><li>Develop learning paths and assessment strategies to measure learner progress and knowledge retention.</li><li>Build, publish, and maintain courses within a Learning Management System (LMS).</li><li>Ensure all learning content follows instructional design best practices and adult learning principles.</li><li>Review and update training materials regularly to reflect process, policy, or product changes.</li><li>Provide support during training rollouts and assist with learner adoption when required.</li><li>Maintain consistency in branding, quality, and user experience across all learning content.</li></ul><p>RequirementsEducation</p><ul><li>Bachelor's degree in Instructional Design, Education Technology, Adult Learning, Computer Science, Information Technology, or a related field.</li></ul><p>Experience</p><ul><li>Proven experience designing and developing interactive e-learning content.</li><li>Hands-on expertise with <b>Articulate Storyline</b> and/or <b>Adobe Captivate</b>.</li><li>Experience creating and managing courses within a Learning Management System (LMS).</li><li>Strong understanding of instructional design methodologies and adult learning principles.</li><li>Experience developing technical, compliance, or process-based training content is highly desirable.</li><li>Ability to transform complex information into clear, engaging, and interactive learning experiences.</li></ul><p>Skills</p><ul><li>Excellent instructional design and content development skills.</li><li>Strong communication and collaboration abilities.</li><li>High attention to detail and organizational skills.</li><li>Ability to manage multiple projects and meet deadlines.</li><li>Proficiency in English (written and verbal); additional languages are an advantage.</li><li>Knowledge of multimedia tools such as Adobe Creative Suite, Camtasia, or video editing software is a plus.</li></ul><p>Preferred Qualifications</p><ul><li>Experience designing blended learning programs.</li><li>Familiarity with SCORM, xAPI, or other e-learning standards.</li><li>Experience working in corporate learning, technology, or professional training environments.</li></ul><p>Employment Type</p><p>Full-time</p><p>Work Location</p><p>Onsite in i-10/3</p><p>Pay: Rs180,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

eLearning Specialist

Explore 126+ Technical support specialist in Islamabad this August. Find roles across top companies and apply now to boost your career.

126 technical support specialist jobs In Islamabad

Technical Support Specialist L2

Technical Support Specialist L2

Support Specialist, ESD

Tier One Telecom Support Engineer Remote

Cisco Services Specialist

TI and Power Specialist

eLearning Specialist