customer support executive Jobs in Islamabad

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technical support officer - oss Jobs in Islamabad

technical support officer - oss

call center support

technical support specialist

Benchmark School System

Position Summary: The ICT Technician is responsible for maintaining the school&rsquo;s (or organization&rsquo;s) IT infrastructure, providing technical support, troubleshooting hardware and software issues, and ensuring smooth operation of all ICT systems. The role involves installation, configuration, repair, and maintenance of computers, networks, and related equipment.Key Responsibilities:1. Hardware Maintenance &amp; Support<ul><li>Install, configure, and maintain desktops, laptops, printers, projectors, and other IT equipment.</li><li>Troubleshoot hardware issues and repair or replace faulty components.</li><li>Ensure all devices are functional and updated for daily operations.</li><li>Conduct routine inspections of ICT labs, classrooms, and offices.</li></ul>2. Software Installation &amp; Troubleshooting<ul><li>Install and update operating systems, software applications, and security tools.</li><li>Diagnose and resolve software-related issues across staff and student systems.</li><li>Maintain software licenses and ensure compliance.</li><li>Assist with configuration of educational software or learning platforms (if applicable).</li></ul>3. Network &amp; Connectivity Management<ul><li>Support the configuration and maintenance of wired and wireless networks.</li><li>Troubleshoot internet connectivity issues and coordinate with service providers when needed.</li><li>Monitor network performance and report irregularities.</li></ul>4. User Support (Helpdesk)<ul><li>Provide timely technical support to staff and students.</li><li>Maintain a log of issues, resolutions, and pending tasks.</li><li>Train staff on the use of basic ICT tools and systems when required.</li></ul>5. System Security &amp; Data Management<ul><li>Ensure antivirus and security software are active and updated.</li><li>Assist with data backup procedures and recovery when required.</li><li>Follow IT security protocols to protect organizational data.</li></ul>6. Inventory &amp; Documentation<ul><li>Maintain an updated inventory of all IT assets and equipment.</li><li>Document installations, repairs, and maintenance activities.</li><li>Recommend upgrades or replacements for outdated equipment.</li></ul>7. Coordination &amp; Support<ul><li>Coordinate with vendors for repairs, procurement, and maintenance services.</li><li>Assist in setting up ICT equipment for events, trainings, and meetings.</li><li>Support digital learning infrastructure (interactive boards, multimedia, etc., if applicable).</li></ul>Required Qualifications &amp; Skills:<ul><li>Diploma/ Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Hands-on experience in hardware repair and software troubleshooting.</li><li>Understanding of LAN/WAN, Wi-Fi configurations, and basic networking.</li><li>Familiarity with Windows OS, MS Office, and other common software tools.</li><li>Strong problem-solving and multitasking abilities.</li><li>Good communication and customer service skills.</li></ul>Core Competencies:<ul><li>Technical troubleshooting</li><li>Hardware diagnostics</li><li>Network basics</li><li>Attention to detail</li><li>Time management</li><li>Professional communication</li><li>Confidentiality and reliability</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthWork Location: In person

ICT Technician (Hardware + Software)

Think Higher Consultants

Job SummaryThe IT Officer is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure. This role ensures systems run smoothly, security standards are upheld, and employees receive timely technical support. The IT Officer also assists in implementing new technologies to improve operational efficiency.Key Responsibilities1. Technical Support<ul><li>Provide first-level and second-level technical support to staff (hardware, software, network issues).</li><li>Install, configure, and troubleshoot computers, printers, and other office equipment.</li><li>Maintain and update software applications and operating systems.</li></ul>2. Network &amp; System Management<ul><li>Monitor and maintain LAN/WAN networks, Wi-Fi, and internet connectivity.</li><li>Manage user accounts, permissions, and access control.</li><li>Ensure regular backup and recovery of data.</li><li>Maintain servers, firewalls, and network devices (if applicable).</li></ul>3. IT Security<ul><li>Implement and enforce IT security policies.</li><li>Monitor systems for security breaches, malware, and vulnerabilities.</li><li>Ensure antivirus software, patches, and updates are regularly applied.</li></ul>4. System Administration<ul><li>Manage email systems, cloud platforms (e.g., Microsoft 365, Google Workspace), and business applications.</li><li>Oversee system upgrades, maintenance schedules, and license renewals.</li><li>Document IT procedures, configurations, and asset inventory.</li></ul>5. Technology Improvement<ul><li>Evaluate new hardware and software solutions to improve productivity.</li><li>Assist in IT projects, system rollouts, and digital transformation initiatives.</li><li>Train staff on new technologies and best practices.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Officer, IT Support Technician, or similar role.</li><li>Strong knowledge of hardware, operating systems (Windows/Mac), and networking fundamentals.</li><li>Familiarity with server management, cloud services, and cybersecurity best practices.</li><li>Good problem-solving skills and ability to work under pressure.</li><li>Effective communication and customer service skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

Normeca International

Normeca International AS is operating an innovative healthcare project in Pakistan, the &ldquo;Mobile Multi-Diagnostic Clinic / Mini Hospital,&rdquo; in collaboration with the Islamic Development Bank (ISDB) and the Government of the Islamic Republic of Pakistan. This project involves state-of-the-art mobile clinics, housed in large, fully-equipped trailers, designed to deliver essential healthcare services directly to communities in the KPK and Sindh regions. Each mobile clinic supports a range of general diagnostic services and minor surgical procedures. In addition to advanced medical equipment, the units are designed with comprehensive facilities, including kitchens, laundry, dining areas, and conference rooms, ensuring complete functionality and comfort for medical teams and patients alike. Through this project, Normeca International AS is committed to enhancing healthcare accessibility and delivering high-quality care to underserved areas.We are looking for a dedicated and skilled HQ Technician to join our team. The ideal candidate will play a vital role in maintaining and ensuring the security and functionality of medical and non-medical equipment. This position requires a proactive individual who is capable of handling both installation and repair tasks, as well as ensuring that all equipment complies with industry standards.Key Responsibilities:<ul><li>Equipment Security &amp; Installation: Ensure the security of all properties, including both medical and non-medical equipment at headquarters and on-site. Equipment must be installed and stored in a safe and proper manner.</li><li>Equipment Transportation: Responsible for securing medical and non-medical equipment during trailer transportation to new locations, in coordination with MMU staff and the CM.</li><li>Relocation Assistance: Accompany the MMUs during moves to ensure that all units arrive without technical issues and assist in the setup of non-medical equipment at new sites.</li><li>Technical Support: Provide ongoing technical support to MMUs, addressing any challenges related to medical or non-medical equipment.</li><li>Repair &amp; Maintenance: Perform both minor and major repairs on equipment and manage scheduled services (quarterly, annual, and yearly) for generators and other equipment inside and outside of trailers.</li><li>Compliance &amp; Reporting: Ensure all installations comply with EU standards, and prepare detailed reports on any trailer damage during and after transport.</li><li>Collaboration: Work closely with MMU technicians to ensure that all equipment is well-maintained and operational.</li></ul>Qualifications:<ul><li>Technical background or certification in equipment installation and maintenance.</li><li>Experience with medical equipment is an advance.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work in a fast-paced and dynamic environment.</li><li>Knowledge of EU standards for equipment installation is preferred.</li><li>Willingness to travel to support MMUs on-site.</li><li>Applicant with valid Driving Licence will be preferred</li></ul>At Normeca International, we believe in the power of diversity and inclusion. We are committed to creating a workplace where everyone feels valued and respected. Our hiring decisions are based on qualifications, passion, and the potential to make a difference&mdash;never on factors like race, color, religion, nationality, gender, age, sexual orientation, or any other personal attributes. We welcome individuals from all backgrounds and walks of life and are dedicated to fostering a supportive environment where everyone can thrive.Job Type: ContractWork Location: In person

HQ Technician

Inbox Business Technologies

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Technical Support Officer - OSS

LMKR

<div>
 
 
 Job Summary:
 
 
 
 The GIS Support Associate is responsible for supporting end-users by understanding GIS databases, producing maps and data products, and providing technical assistance. The role involves working closely with the Geoscience team to understand customer needs, troubleshoot GIS-related issues, and support users in maximizing the value of data management and mapping solutions.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Provide high-quality customer support and maintain effective communication with end-users.
 </li>
 <li>
 Respond to inquiries and support tickets through the CRM via email, phone, or remote sessions.
 </li>
 <li>
 Identify, analyze, and troubleshoot issues related to GIS data management, mapping workflows, tools, and databases.
 </li>
 <li>
 Monitor the Helpdesk/Service Center system and respond to tickets efficiently.
 </li>
 <li>
 Install, configure, test, troubleshoot, repair, and maintain GVERSE GeoGraphix&reg; and related hardware/software.
 </li>
 <li>
 Assist users in interpreting technical instructions and resolving data or mapping-related challenges.
 </li>
 <li>
 Prepare and update documentation such as workflow guides, user manuals, and reference materials.
 </li>
 <li>
 Maintain accurate case records, troubleshooting steps, and solutions in the CRM system.
 </li>
 <li>
 Ensure confidentiality and protection of customer data in all engagements.
 </li>
 <li>
 Collaborate with team members and contribute to shared tasks and departmental goals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Strong understanding of GIS databases, geographic data formats, and mapping concepts.
 </li>
 <li>
 Proficient in computer usage with the ability to learn and troubleshoot software tools.
 </li>
 <li>
 Excellent communication, customer service, and presentation skills.
 </li>
 <li>
 Ability to conduct software trainings, consultancy sessions, and pre-sales demonstrations.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to work effectively across different time zones.
 </li>
 <li>
 Professional attitude with strong documentation and organizational skills.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Geoinformatics (preferred).
 </li>
 <li>
 1&ndash;3 years of direct experience in a technical/software support or GIS support role.
 </li>
 <li>
 Exposure to GIS software tools, helpdesk systems, or CRM platforms is a plus.
 </li>
 <li>
 Participation in professional development activities such as workshops, networking, or industry societies is desirable.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 
 <ul>
 <li>
 Islamabad(On-site)
 </li>
 </ul>
</div>

GIS Support Associate

Imtiaz Group (SMC Private) Ltd.

Job Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>

IT Support

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Explore 846+ Technical support specialist in Islamabad this December. Find roles across top companies and apply now to boost your career.

846 technical support specialist jobs IN Islamabad

ICT Technician (Hardware + Software)

IT Officer

HQ Technician

Technical Support Officer - OSS

GIS Support Associate

IT Support

Technical Support Officer - OSS