4 وظائف Help Desk Analyst L1 في Indianapolis

Solvonex is an Indianapolis based managed IT and enterprise technology provider. We are a small, fast moving team where engineers own real problems end to end. Our owner is known by four words: he builds or rebuilds. If that is interesting to you, keep reading.

NOTE: No remote workers! Must live in metro Indianapolis. Fluent English. No work VISA scenarios. Must be able a US Citizen. No criminal record and can pass background and security checks.

Our flagship work right now is building a middleware solution with a practical AI layer on top. You would be building and running real infrastructure and modern solutions for a real business, not maintaining someone else’s legacy stack. This project is cool, and we more in the pipeline!

The Role

This is a full spectrum engineering seat. You will ship software, operate cloud infrastructure, administer business systems, and put hands on the network, all in the same week. The role is modeled on what our lead cloud architect does today, and you will work directly with him, our network engineer, our IT service desk, and our owner.

We are not expecting you to arrive elite on all of it. We are expecting you to be genuinely capable across most of it, honest about the rest, and fast at closing gaps. Trajectory beats tenure here. Self-taught engineers, career changers, and early career standouts are explicitly welcome if you can show us real work, great communication skills, and wisdom in how you apply your technology skills.

What You Will Do

Application and integration engineering

• Build and maintain the integrations that connect business systems: ERP, sales, cloud project management, accounting, legacy, on-premise, and Microsoft 365.
• Write real code with idempotency, retry discipline, and clean error handling, because these integrations move business data that people rely on.
• Turn fuzzy business requests into working software slices, then iterate with the people who use them.

Cloud platform and infrastructure

• Build and operate serverless first AWS infrastructure: Lambda, API Gateway, Step Functions, EventBridge, SQS and SNS, S3, DynamoDB, CloudWatch, and IAM Identity Center.
• Manage infrastructure as code with Terraform inside an AWS Control Tower and Landing Zone Accelerator environment.
• Keep environments secure, monitored, and recoverable, and treat least privilege access as the default, not the exception.

Data engineering and replication

• Support replication pipelines built on AWS DMS with change data capture, feeding read models from source systems.
• Work with field level mapping, source of truth rules, and conflict resolution, so that data means the same thing everywhere it lands.
• Administer and tune the databases behind it: RDS for SQL Server (Multi-AZ) and DynamoDB.

AI integration

• Build with Amazon Bedrock, retrieval augmented generation, and MCP, and support Microsoft Copilot in a governed enterprise environment.
• This is practical, production AI wired into real business workflows, with human validation and audit trails, not demos.

Systems administration and support

• Administer Microsoft 365, Active Directory, and Entra ID across client environments.
• Own escalated tickets through to resolution with clear communication, and document fixes so the same problem does not come back as a surprise.

Network support

• Put hands on the firewall and VPN, primarily Fortinet: rule and policy changes, VPN setup, segmentation, and connectivity troubleshooting.
• Diagnose across layers, from the firewall and network through the servers to the applications, and know where the problem actually lives.
• Support our switching and cloud managed wireless environments alongside our network engineer, who owns the overall network and firewall design. You are the hands and the fast diagnosis; he owns the architecture.
• Bring network and server telemetry into our AI platform.

Compliance and governance

• Work inside a regulated client environment with audit grade logging: CloudTrail, AWS Config, and ISO 27001 aligned practices.
• Treat documentation and change discipline as part of the job, because in this environment they are.

Core Technologies

• Cloud: AWS, serverless first architecture
• Infrastructure as code: Terraform, AWS Control Tower, AWS Landing Zone Accelerator
• Compute and integration: Lambda, API Gateway, Step Functions, EventBridge, SQS/SNS, S3, DynamoDB, CloudWatch, IAM Identity Center
• Databases: RDS for SQL Server (Multi-AZ), DynamoDB
• Business systems: Dynamics 365 Business Central and NAV over OData/API, project management platforms, IBM i / AS/400 with DB2 for i, Microsoft 365
• Data engineering: AWS DMS, change data capture, read models, field level mapping
• AI: Amazon Bedrock, RAG, MCP, Microsoft Copilot
• Security and identity: MFA and identity systems, Active Directory and Entra ID, secrets management, least privilege access
• Network and firewall: Fortinet firewalls, VPN, segmentation, switching and cloud managed wireless
• Compliance: Audit grade logging, CloudTrail, AWS Config, ISO 27001 aligned environment

How the Role Weighs Out in Year One

No one walks in doing all of this at once. Here is an honest picture of where your time will go in the first year.

Area of the role

Weight in year one

Application and integration engineering

Heavy

Cloud platform and infrastructure

Heavy

Data engineering and replication

Moderate

Systems administration and user support

Moderate

AI integration

Moderate, growing through the year

Network and firewall

Light to moderate, hands-on firewall and VPN

Who We Are Looking For

Where you sit on paper matters less than what you can actually do. The most likely versions of you: an MSP grown systems or network engineer who has been quietly doing more than the title says, or a mid-level cloud or DevOps engineer with three to five years who is ready to own more than a lane. If you are neither of those and you can still show us the work, apply anyway.

You bring

• Real, demonstrable work across several of the areas above, and honesty about where you are thin.
• Code you are not embarrassed by, in at least one serious language, and comfort living in the terminal.
• Clear written and spoken communication. You will talk to real users and real stakeholders, and they will remember how it felt.
• Genuine care for the person behind the ticket. Fixing the machine is half the job; the other half is the human waiting on it.
• Energy for the work. You are jazzed about AI actually doing useful things in a business, not just talking about it.
• A valid driver license and reliable transportation.

Show Us, Do Not Just Tell Us

Anyone can say they can do the job. We hire the ones who can prove it.

The proof is a live walkthrough of real work you have done: what you built, the calls you made and why, what broke, and how you handled it. If your best work lives under an NDA or inside a client’s production environment, that is fine and common in this field; a live walkthrough substitutes for a public repo. We care about the work, not where it is hosted.

Fair warning: our process includes that live walkthrough and a short hands on exercise. We have been burned by big talk before, so we test for the real thing now. If you can do the work, this is where you get to show off. If you cannot, this is a bad fit, and we would both rather find that out now.

Practical Expectations

On site, for real

This role is fully on site, split between the Solvonex office and client sites in the Indianapolis metro. It is not remote, it is not hybrid, and it will not become remote later. If your plan is to negotiate that after ninety days, save us both the meeting.

Plan on a commute of up to roughly one hour each way in normal traffic. If that sounds fine in June, ask yourself how it sounds in February, because we will still expect you in February.

Timeliness

On site and ready at the agreed time, every time. When you commit to a date, we plan around it, so slippage gets flagged early, not on the due date. Nobody here gets in trouble for flagging a problem early. It is the late surprise that hurts.

After hours and maintenance window work exists in this business. Escalation rotates across the team. It is shared, not dumped on the new person.

Physical requirements

With or without reasonable accommodation, you must be able to:

• Lift and carry up to 40 pounds.
• Access equipment that is sometimes reachable only by stairs.
• Work in server rooms and wiring closets, use ladders, bend, kneel, and spend extended time on your feet.
• Rack and cable equipment.

We provide carts and lift assists for heavier moves. If you need an accommodation, tell us, and we will work with you to find one if it is available.

Why This Role Matters

You would be joining early, on a platform that is actively being built, working beside an owner with roughly thirty years of IT and executive experience who still ships. The systems you touch run a real regulated business. The decisions you make will still be visible in the architecture years from now. If you want a seat where the work compounds, this is one.

Compensation and Benefits

The salary range for this role is $80,000 to $100,000, depending on experience. Where you land in that range reflects how much of the role you can carry on day one, not how many years you have been working. Bonuses available.

How to Apply

Send a resume and, if you have one, a link to work we can see. If your best work is not public, say so; the walkthrough covers it. Tell us in a few sentences which parts of this role you can carry today and which parts you would be growing into. Honesty here is a point in your favor, not against.

Solvonex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Pay: From $80,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• You are OK with working on-site and know this is not a remote job?

Education:

• Bachelor's (Preferred)

Experience:

• AWS: 1 year (Required)
• IT: 3 years (Preferred)

Language:

• English (Required)

Location:

• Indianapolis, IN 46268 (Required)

Ability to Commute:

• Indianapolis, IN 46268 (Required)

Work Location: In person