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Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Operations Manager

CCL Global

<div>
 
 CCL Arabian Solutions (part of the CCL Global group) are working with an International Consultancy to recruit a PMO Manager to head up a new Water treatment project based in in Riyadh; KSA.
 
 
 
 
 
 As the senior-most Consultant representative you will be responsible for directing, coordinating, and supervising the entire Water Management Office (WMO) team on this major program of works. This role ensures that all TSE-related planning, operations, engineering oversight, asset management, governance, and compliance activities are executed in full alignment with their clients governance frameworks, PMO processes, and strategic objectives.
 
 
 
 
 
 The WMO Representative acts as the primary interface between the Consultant, the PMO Water Management Director, project departments, external authorities, contractors, and service providers. This role ensures coherent management of the Riyadh TSE system, strategic decision-making, coordinated delivery of Long-Term Planning, Daily O&amp;M Oversight, Governance &amp; Compliance and continuous performance monitoring consistent with international and national standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Leadership, Governance &amp; Strategic Oversight:
 
 
 <ul>
 <li>
 Provide overall leadership to the WMO team and ensure full alignment with project strategic objectives.
 </li>
 <li>
 Oversee the execution of Long-Term Planning,Daily O&amp;M Oversight, and Governance &amp; Compliance.
 </li>
 <li>
 Establish lines of communication and coordination with PMO WaterManagement Director, RCRC stakeholders, contractors, and consultants.
 </li>
 <li>
 Ensure full adherenceto RCRC policies,workflows, procedural controls,and reporting protocols.
 </li>
 <li>
 Supervise the WMO team&rsquo;s performance, productivity, and resourceallocation across all
 </li>
 <li>
 functional domains.
 </li>
 <li>
 Provide senior-level advice on asset lifecycle strategy,system expansion, TSE optimization, and sustainability objectives.
 </li>
 </ul>
 
 
 
 
 
 Technical &amp; Operational Oversight:
 
 
 <ul>
 <li>
 Lead and validatelong-term TSE demand planning, hydraulicmodelling reviews, and engineering analyses performed by the WMO technical specialists.
 </li>
 <li>
 Ensure the propersupervision of TSE O&amp;M Contractors, including compliance with
 </li>
 <li>
 SLAs, KPIs, safetystandards, and technical procedures.
 </li>
 <li>
 Direct the resolution of engineering challenges affecting TSE assets,pumping stations, transmission pipelines, reservoirs, and control systems.
 </li>
 <li>
 Provide senior oversighton SCADA integration, digital systems, cybersecurity requirements, and operational readiness.
 </li>
 <li>
 Ensure engineering decisionsand operational recommendations maintain system
 </li>
 <li>
 reliability, safety, and performance.
 </li>
 </ul>
 
 
 
 
 
 Compliance, Reporting&amp; Documentation:
 
 
 <ul>
 <li>
 Ensure all TSE-related activities comply with project governance requirements and PMO processes.
 </li>
 <li>
 Approve and submitWeekly, Monthly, and Quarterly WMO progress reports.
 </li>
 <li>
 Approve the IPC for the TSE Operation contractors.
 </li>
 <li>
 Oversee preparation of the AnnualWork Plan, budgets,variance reports, and rolling forecasts.
 </li>
 <li>
 Ensure documentation control,QA/QC reviews, and traceability of all technical,
 </li>
 <li>
 contractual, and governance documentation.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Coordination &amp; External Interface:
 
 
 <ul>
 <li>
 Chair weekly, monthlycoordination meetings with TSE O&amp;Mcontractors, consultants, and technical partners.
 </li>
 <li>
 Interface with externalauthorities (NWC, MEWA, SEC, Amana,SWCC, and end users).
 </li>
 <li>
 Lead discussions on system constraints, operational incidents, shutdowns, and inter-agency dependencies.
 </li>
 <li>
 Resolve conflicts, facilitate approvals, remove bottlenecks, and elevate decisions requiring PMO or RCRC leadership input.
 </li>
 </ul>
 
 
 
 
 
 Contractual &amp; Administrative Leadership:
 
 
 <ul>
 <li>
 Issue site instructions, certificate recommendations, and non-binding technicaldirectives.
 </li>
 <li>
 Support procurement and evaluation of TSE-related contractors and service providers.
 </li>
 <li>
 Monitor contractual compliance, variations, payment certificates, and performance claims.
 </li>
 <li>
 Ensure the team maintains accurateregisters for legal compliance, procurement, and authority interactions.
 </li>
 </ul>
 
 
 
 
 
 Risk, Safety &amp; Quality Oversight:
 
 
 <ul>
 <li>
 Ensure all WMO activities complywith QHSE guidelines and Saudi regulatory requirements.
 </li>
 <li>
 Oversee risk assessments, emergency response planning, and mitigation strategies.
 </li>
 <li>
 Approve corrective actionsfor safety incidents, asset failures, engineering anomalies, and system disruptions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp;Experience
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Engineering, Water Management, Asset Management, or related discipline.
 </li>
 <li>
 15+ years in water infrastructure planning, TSE/wastewater systems,asset
 </li>
 <li>
 management, or utilityoperations.
 </li>
 <li>
 Proven experience leadingmultidisciplinary teams.
 </li>
 <li>
 Strong background in asset lifecycle planning, hydraulic systems,SCADA governance.
 </li>
 <li>
 Preferred certification: IAM or equivalent.
 </li>
 <li>
 Strong communication, leadership, and stakeholder management skills.
 </li>
 <li>
 English language: Full Professional Proficiency; Arabic is an advantageous.
 </li>
 </ul>
 
 
 
 
 
 Competencies &amp; Behavioral Attributes
 
 
 <ul>
 <li>
 Strategic thinker with ability to implement operational programs.
 </li>
 <li>
 Excellent interpersonal and stakeholder coordination skills.
 </li>
 <li>
 Strong analytical and decision-making ability.
 </li>
 <li>
 High ethical standardsand professionalism.
 </li>
 <li>
 Adaptability to evolvingprogram needs.
 </li>
 </ul>
 
 
 
 
 
 Deliverables &amp; Performance Indicators
 
 
 <ul>
 <li>
 Weekly, Monthly, and Quarterly WMO progress reports.
 </li>
 <li>
 Annual Work Plan, budgets, KPI dashboards.
 </li>
 <li>
 Compliance reports, governance documentation.
 </li>
 <li>
 Oversight of all Task deliverables.
 </li>
 </ul>
 
 
</div>

PMO Manager

Muhimma Digital Platform

&nbsp;Job description:&nbsp;<ol><li>Develop and maintain strong relationships with existing and potential clients, ensuring a deep understanding of their business needs and challenges.</li><li>Manage all stages of the sales funnel: lead generation, qualification, proposal, negotiation, and closing. Track and report on key sales metrics, including conversion rates, pipeline velocity, and revenue targets.</li><li>Use HubSpot CRM to track client interactions, manage the sales cycle, and forecast revenue.</li><li>Present Muhimma’s services—including Market Research, Data Analytics, and the Technology Platform—in a way that demonstrates clear value and ROI to clients.</li><li>Collaborate with marketing, product, and research teams to deliver tailored solutions and ensure client satisfaction.</li><li>Negotiate contracts to close deals that support both client needs and company revenue targets.</li><li>Stay updated on market trends, competitor activities, and customer feedback to identify new opportunities and inform service enhancements.</li></ol>Requirements:<ol><li>1- 4 years of prior sales experience, preferably in Market research, SaaS industries</li><li>Excellent presentation skills</li><li>Strong communication skills in Arabic and English &nbsp;</li></ol>

Inside Sales Representative

KitchenPark

<div>
 
 Who We Are
 
 
 
 KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
 
 
 We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they&rsquo;re in. Every time we launch a new facility we create jobs in that neighborhood, and we&rsquo;re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
 
 
 We're changing the game for restaurateurs whether they&rsquo;re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
 
 
 
 About The Role
 
 
 
 The Site Supervisor manages the daily operations of our KitchenPark facility, ensuring smooth workflows, proper maintenance, and an excellent partner experience. The role oversees a small on-site team, coordinates facility upkeep, and supports partner onboarding. As the main point of contact for restaurant partners, the Site Supervisor resolves issues proactively and keeps operations running efficiently.
 
 
 
 What You&rsquo;ll Do
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Lead and train a dedicated facility team, handling scheduling, training, and performance management.
 </li>
 <li>
 Manage a highly efficient order fulfillment process, and deliver excellent customer service
 </li>
 <li>
 Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
 
 
 </li>
 </ul>
 
 Building Repair And Maintenance
 
 
 
 <ul>
 <li>
 Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
 </li>
 <li>
 Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
 
 
 </li>
 </ul>
 
 Health And Cleanliness
 
 
 
 <ul>
 <li>
 Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
 </li>
 <li>
 Monitor partner compliance with safety and health department protocols.
 </li>
 <li>
 Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
 
 
 </li>
 </ul>
 
 Customer Support And Retention
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
 </li>
 <li>
 Manage the overall partner experience, preventing churn, and extending partner lifecycle.
 
 
 </li>
 </ul>
 
 Administrative &amp; Strategic
 
 
 
 <ul>
 <li>
 Train with senior positions in support, data analytics, and reporting.
 </li>
 <li>
 Participate in planning sessions with management and peers.
 </li>
 <li>
 Review and report KPI metrics to facility management and contribute to goal setting.
 </li>
 <li>
 Manage and report the facility P&amp;L, understanding key drivers for achieving facility-level profitability
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, Hospitality, Engineering, or a related field (preferred)
 </li>
 <li>
 1 to 3 years of experience in facility operations, hospitality, retail operations, or a similar supervisory role.
 </li>
 <li>
 Experience overseeing frontline or operations staff.
 </li>
 <li>
 Excellent communication and customer service skills, with the ability to build trust and manage partner relationships.
 </li>
 <li>
 Good analytical and reporting skills; ability to interpret KPIs and understand P&amp;L components.
 </li>
 <li>
 Proactive, solutions-driven, and comfortable working in a fast-paced, operational environment.
 
 
 </li>
 </ul>
 
 Why join us
 
 
 
 <ul>
 <li>
 Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
 </li>
 <li>
 Changing the restaurant industry: You&rsquo;ll be part of a team that helps restaurants succeed in online food delivery.
 </li>
 <li>
 Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you&rsquo;ll work closely with other teams to ensure our customer&rsquo;s success.
 
 
 </li>
 </ul>
 
 What Else You Need To Know
 
 
 
 This role is based in our Riyadh office location. As a company driven by innovation and continuous change, close collaboration is essential. We&rsquo;re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That&rsquo;s why all of our office-based teams work onsite, five days a week.
 
 
 
 Ready to join us as we serve those who serve others?
 
</div>

Operations Site Supervisor, KitchenPark -Riyadh

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

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5 analytics consultant jobs In Riyadh

Operations Manager

PMO Manager

Inside Sales Representative

Operations Site Supervisor, KitchenPark -Riyadh

Operations Excellence Senior Manager