customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

customer support

chat support executive uae

Abacus

<div>
 
 
 Chat Support Executive
 
 
 
 We are looking for a
 
 Chat Support Executive
 
 to deliver exceptional customer support through professional and timely written communication. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve customer queries efficiently.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via chat in a professional and timely manner.
 </li>
 <li>
 Resolve customer concerns with empathy, patience, and a solution-oriented approach.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Minimum a
 
 year of customer service experience
 
 (chat support experience preferred).
 </li>
 <li>
 Excellent written English with strong grammar, spelling, and punctuation.
 </li>
 <li>
 Strong problem-solving, communication, and organizational skills.
 </li>
 <li>
 Customer-focused with the ability to work in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Working Hours
 
 
 <ul>
 <li>
 Rotational
 
 9-hour shifts
 
 </li>
 <li>
 
 5 working days per week
 
 </li>
 </ul>
 
 
 
</div>

Chat Support Executive- UAE

StoneFly Private Limited

Key Responsibilities<ul><li>Customer Support: Resolve queries promptly and accurately via phone, chat, or email.</li><li>Ticket Management: Process support tickets and escalate complex issues to Tier 2 technical teams.</li><li>Quality &amp; Compliance: Maintain high Customer Satisfaction (CSAT) scores while strictly following data and compliance guidelines.</li><li>Customer Retention &amp; Sales: Identify upselling or cross-selling opportunities (depending on the project).</li><li>Shift Adaptability: Work in rotational shifts (morning, evening, or night) depending on the regional time zone (e.g., UAE or US).</li></ul>Typical Requirements<ul><li>Education: Minimum Intermediate/A-Levels, though Bachelor&rsquo;s degrees are generally preferred.</li><li>Communication: Excellent verbal and written English or Urdu skills. For international campaigns, an American or neutral accent is highly valued.</li><li>Experience: Prior customer service or BPO experience is a plus, though fresh graduates can also apply</li></ul>Compensation &amp; Perks<ul><li>Salary Range: PKR 45,000 with uncapped commission.</li><li>Incentives: Performance-based bonuses and shift allowances.</li></ul>Pay: Rs45,000.00 per monthWork Location: In person

Customer Support Executive

Simcoe IT

Job Title: Ticketing &amp; Sales Executive (Amadeus Expert)Location: Jail Road, Gulberg, Lahore Job Type: Full-Time (Onsite) Shift Timings: 6:00 PM &ndash; 2:00 AM Salary: PKR 50,000 &ndash; 80,000 (insentive)Job SummaryWe are seeking a motivated and customer-focused Ticketing &amp; Sales Executive (Amadeus Expert) to join our team. The ideal candidate should have hands-on experience with Amadeus GDS for airline ticketing and a proven ability to convert customer inquiries into confirmed bookings. This role requires strong ticketing expertise, excellent communication skills, and a sales-oriented mindset to achieve booking and revenue targets.Key Responsibilities<ul><li>Handle domestic and international flight reservations using Amadeus GDS.</li><li>Book, issue, reissue, refund, and cancel airline tickets accurately.</li><li>Assist customers with flight options, fares, travel policies, and itinerary changes.</li><li>Convert customer inquiries into confirmed bookings by recommending suitable travel options.</li><li>Achieve individual sales and booking targets through effective customer handling.</li><li>Promote airline offers, travel packages, and additional travel-related services whenever applicable.</li><li>Build and maintain strong relationships with new and existing customers.</li><li>Resolve customer concerns and provide excellent after-sales support.</li><li>Coordinate with airlines and internal teams regarding ticketing and travel-related issues.</li><li>Ensure compliance with airline fare rules, policies, and documentation requirements.</li><li>Maintain accurate booking records and customer information.</li><li>Stay updated on airline promotions, fare changes, and industry trends.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience in airline ticketing and travel sales.</li><li>Hands-on experience with Amadeus GDS is mandatory.</li><li>Strong knowledge of airline ticketing procedures, fare rules, refunds, reissues, and cancellations.</li><li>Proven ability to achieve sales targets and convert inquiries into bookings.</li><li>Excellent written and verbal communication skills in English.</li><li>Strong sales, negotiation, customer service, and interpersonal skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to work independently in a fast-paced environment.</li><li>Willingness to work the 6:00 PM &ndash; 2:00 AM shift.</li></ul>Preferred Skills<ul><li>Experience in international travel bookings.</li><li>Knowledge of multiple airlines and travel regulations.</li><li>Strong sales closing and upselling skills.</li><li>Ability to manage multiple customer inquiries efficiently while maintaining service quality.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Please describe your experience using Amadeus GDS. What ticketing functions (booking, issuance, reissuance, refunds, or cancellations) have you handled?</li><li>Tell us about your experience in airline ticketing and travel sales. How have you converted customer inquiries into confirmed bookings or achieved sales targets?</li><li>his role requires excellent written and verbal English communication skills. Please describe your experience communicating with international or local customers via phone, email, or chat</li><li>This is a full-time, onsite position in Gulberg, Lahore, with working hours from 6:00 PM to 2:00 AM. Are you comfortable with this shift, and when would you be available to join if selected?</li></ul>Experience:<ul><li>Ticketing : 2 years (Required)</li></ul>Work Location: In person

Ticketing & Sales Executive (Amadeus Expert)

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

My Digital People

Job DescriptionWe are looking for a highly organised and proactive TikTok Shop &amp; LIVE Operations Executive to manage the backend operations of TikTok LIVE sessions for international brands, primarily in the UK or USA. This role is focused on ensuring every LIVE runs smoothly from behind the scenes by handling product management, LIVE moderation, reporting, creator coordination, and operational support.The ideal candidate has hands-on experience managing UK/USA TikTok Shops, working with international influencers, and communicating professionally in fluent English.Key ResponsibilitiesTikTok LIVE Backend Operations<ul><li>Manage all backend operations during TikTok LIVE sessions.</li><li>Prepare LIVE events by setting up products, offers, vouchers, bundles, and promotional campaigns.</li><li>Pin products and update promotional offers throughout LIVE sessions.</li><li>Monitor LIVE chat, answer customer queries, and escalate issues when required.</li><li>Coordinate with LIVE hosts to ensure smooth session flow.</li><li>Track LIVE performance, identify issues, and provide real-time operational support.</li><li>Ensure all LIVE sessions follow TikTok Shop policies and platform guidelines.</li></ul>TikTok Shop Operations<ul><li>Manage product listings, pricing, inventory, promotions, and product availability.</li><li>Maintain excellent Shop Health and resolve operational issues promptly.</li><li>Process product sample requests and coordinate fulfilment.</li><li>Monitor orders, cancellations, returns, and customer-related issues.</li><li>Ensure all shop information remains accurate and compliant.</li></ul>Influencer &amp; Affiliate Management<ul><li>Communicate professionally with UK and USA influencers and affiliates.</li><li>Recruit, onboard, and support TikTok creators through the Affiliate Marketplace.</li><li>Coordinate product samples and campaign requirements.</li><li>Build and maintain strong relationships with creators.</li><li>Monitor affiliate performance and prepare performance reports.</li><li>Follow up with influencers regarding campaign progress and content delivery.</li></ul>Reporting &amp; Performance Analysis<ul><li>Prepare detailed daily, weekly, and monthly reports.</li><li>Track LIVE KPIs including:</li><li>GMV (Gross Merchandise Value)</li><li>Orders</li><li>Conversion Rate</li><li>Viewer Engagement</li><li>Average Watch Time</li><li>Product Click-Through Rate</li><li>Analyse campaign and LIVE performance and provide actionable insights.</li><li>Maintain organised operational records using Google Sheets/Excel.</li></ul>Requirements<ul><li>Proven experience managing TikTok Shop operations for UK and/or USA brands is mandatory.</li><li>Experience managing the backend operations of TikTok LIVE sessions.</li><li>Experience communicating and coordinating with international influencers and affiliates.</li><li>Fluent spoken and written English is mandatory.</li><li>Excellent communication and interpersonal skills.</li><li>Strong multitasking and organisational abilities.</li><li>Ability to work independently during UK evening/night shifts.</li><li>Strong analytical and reporting skills.</li><li>Reliable high-speed internet with backup connectivity (if applicable).</li></ul>Preferred Skills<ul><li>Experience with TikTok Shop Seller Centre.</li><li>TikTok Affiliate Marketplace experience.</li><li>TikTok LIVE Studio / OBS.</li><li>Canva.</li><li>Google Sheets / Microsoft Excel.</li><li>Understanding of eCommerce operations and TikTok Shop compliance.</li></ul>Performance Metrics<ul><li>Successful execution of TikTok LIVE backend operations.</li><li>Shop Health and Compliance Score.</li><li>LIVE GMV, Orders, and Conversion Rate.</li><li>Accuracy and timeliness of reporting.</li><li>Affiliate recruitment and performance.</li><li>Influencer communication and campaign success.</li><li>Operational efficiency during LIVE sessions.</li></ul>Work Schedule<ul><li>Full-time onsite job, 12:30 pm to 09:30 pm </li></ul>Work Location<ul><li>Gulberg 3, Lahore</li></ul>This role is ideal for someone with international TikTok Shop experience who excels at backend LIVE operations, influencer communication, reporting, and ensuring every LIVE session runs seamlessly while supporting UK and USA brands.Work Location: In person

Tiktok Shop & Live Operation Executive

Extreme marketing LLC

Location: Remote (Pakistan) Company Base: Dubai, UAEJob OverviewWe are seeking a motivated and results-driven Business Development Executive to join our Dubai-based team on a remote basis. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth, primarily targeting GCC and international markets.Key Responsibilities<ul><li>Identify, develop, and close new business opportunities through cold calls, emails, and virtual meetings</li><li>Generate and qualify leads via online platforms, networking, and outbound outreach</li><li>Build and maintain strong relationships with prospective and existing clients</li><li>Understand client requirements and propose suitable solutions</li><li>Prepare and share proposals, presentations, and quotations</li><li>Achieve monthly and quarterly sales targets</li><li>Maintain accurate records of leads, opportunities, and client interactions</li><li>Coordinate with internal teams to ensure smooth onboarding and delivery</li></ul>Requirements<ul><li>Proven experience in business development, sales, cold calling or client acquisition</li><li>Excellent communication and negotiation skills in English</li><li>Strong understanding of B2B sales processes</li><li>Ability to work independently in a remote setup</li><li>Proficiency with CRM tools, email outreach, and LinkedIn</li><li>Experience working with GCC or international clients is a plus</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field</li><li>Background in digital marketing, IT services, or agency sales (preferred)</li><li>Familiarity with UAE business culture and markets</li></ul>What We Offer<ul><li>Remote working opportunity with a Dubai-based organization</li><li>Competitive salary plus performance-based incentives and comission</li><li>Growth opportunities and long-term career development</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Briefly describe your experience, including industries handled and average daily number of calls.</li><li>How many years of experence you have with Sales and Cold Calling?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Work Location: Hybrid remote in Lahore

Business Development Executive

Hikvision Pakistan

<div>
 
 As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers satisfaction.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &middot; Manage installers and provide the training as per requirements
 
 
 &middot; Respond to installers inquiries in a timely and professional manner
 
 
 &middot; Identify, diagnose, and resolve technical issues
 
 
 &middot; Provide technical support to installers via phone, email, or chat
 
 
 &middot; Record and document installers issues and resolutions via excel sheets
 
 
 &middot; Collaborate with other teams to resolve complex installers issues
 
 
 &middot; Ensure installers satisfaction by providing exceptional service and support
 
 
 &middot; Stay up-to-date with product and technical knowledge to provide accurate information to installers
 
 
 &middot; Continuously improve knowledge and skills through training and development opportunities
 
 
 &middot; Conduct Training sessions for installers in different cities
 
 
 &middot; Conduct Product Demonstrations for installers in office work area, In shops and in seminars
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field (or equivalent work experience)
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems and Microsoft Office Suite and other common software applications
 </li>
 <li>
 Familiarity with networking and internet technologies
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Customer-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

Technical Support Associate

Explore 273+ Chat support executive uae in Lahore this August. Find roles across top companies and apply now to boost your career.