dispatch coordinator

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operations supervisor - ltl Jobs in Indianapolis

operations supervisor - ltl

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operations supervisor ltl

TA Services

Company Description At TA Services, we don&rsquo;t just move freight &ndash; we move business forward. Since 1986, we&rsquo;ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing &amp; Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn&rsquo;t an afterthought &ndash; it&rsquo;s a competitive advantage. We&rsquo;re intentional about building a workplace where you&rsquo;re supported, challenged, and equipped to grow. From day one, you&rsquo;ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there&rsquo;s no limit to what we can achieve. If you&rsquo;re driven, collaborative, and ready to win, you&rsquo;ll fit right in. Here&rsquo;s what drives us: &middot; People First &ndash; We lead with care, connection, and respect. &middot; Service &ndash; Our customers, carrier partners, and team members deserve nothing less than excellence. &middot; Safety &ndash; Built into every move we make. &middot; Results &ndash; High standards. Real outcomes. &middot; Innovation &ndash; We push boundaries and never settle. Sound like the kind of team you want to be part of? Let&rsquo;s take a closer look at the role Job Description Key Responsibilities Team Leadership &amp; Operational Oversight- Lead and coordinate daily POD operations, ensuring efficient execution of LTL shipments across multiple customer accounts. Delegate responsibilities, provide guidance to team members, and maintain accountability for service performance. LTL Shipment Management &amp; Execution- Oversee the execution of LTL shipments including load tendering, rate sourcing, and carrier coordination. Ensure adherence to carrier rules tariffs, density/class rating practices, and established service standards. Customer Success &amp; Account Support- Act as a senior operational contact for assigned customer accounts. Support issue resolution, proactively communicate shipment status, and ensure service expectations are consistently met in a fast-paced, multi-customer environment. Operational Performance &amp; KPI Management- Monitor operational performance indicators including on-time delivery, dwell time, and carrier compliance. Provide performance feedback, identify operational challenges, and implement improvements to enhance service quality and efficiency Process Standardization &amp; Continuous Improvement- Maintain and enforce standardized processes for booking, shipment tracking, documentation, SOP adherence, and exception management. Collaborate with leadership to support initiatives that improve scalability and operational consistency. Work Environment This role operates in a fast-paced logistics environment supporting multiple customers and shipment flows simultaneously. Priorities may shift quickly based on shipment status, customer needs, and operational requirements. Success in this role requires strong collaboration, adaptability, and the ability to manage competing priorities while maintaining high service standards. Qualifications Education Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, or a related field preferred. Equivalent professional experience may be considered in lieu of formal education. Experience 3&ndash;5 years of hands-on experience in LTL transportation operations. Familiarity with LTL freight pricing, carrier rules tariffs, and density/class rating. Experience managing load tender processes, rate sourcing, and carrier compliance. Exposure to contract carrier onboarding and operational coordination. Prior leadership or team coordination experience preferred. Experience working in a fast-paced, multi-customer logistics environment. Experience with Transportation Management Systems (TMS); familiarity with MercuryGate is a plus but not required. Proficiency with standard business software such as Microsoft Office. Personality Traits Strong decision-making ability with confidence in operational judgment. Proactive problem solver who can anticipate and resolve issues quickly. Leadership presence with the ability to guide and delegate day-to-day operational tasks. Collaborative and team-oriented mindset. Organized and adaptable in a dynamic logistics environment. Additional Information Benefits/Perks $59,500 Annually Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. Medical, Dental, Vision, Life Insurance, Disability Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program All your information will be kept confidential according to EEO guidelines.

Operations Supervisor - LTL

Clean Earth

<div>Company Description 
Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace &reg;. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.
Why join Clean Earth?
In addition to competitive pay, we also offer:<ul><li>
Health benefits available Day 1</li><li>
401k available Day 1</li><li>
10+ paid holidays/year</li><li>
Free HAZWOPER training and certification</li><li>
Overtime opportunities</li><li>
Ability to be cross-trained into different role</li></ul> 

Job Description 
Under the general guidance of the On-Site Project Manager, the Waste Processing Supervisor will oversee the consolidation and operation of all wastes received which can include hazardous, non-hazardous, universal wastes and off-spec products. The Waste Processing Supervisor will ensure that customer orders are safely and accurately processed on time and according to all internal procedures. Additionally, the Waste Processing Supervisor will ensure all operations maintain compliance with all applicable regulations and customer requirements. They will communicate effectively with internal and external teams, departments, customers and vendors to achieve operational goals. The Waste Processing Supervisor will hire, train, develop, and manage the performance of their staff to attain a cohesive, motivated team.
Primary Responsibilities (Essential Functions):
Facility Management<ul><li>
Maintain operational documentation to include reports, licenses, procedures, order requirements, etc.</li><li>
Manage and communicate with other sites and/or corporate teams to coordinate work.</li><li>
Administer scheduled pickups and deliveries, including communications with customer(s) to resolve issues or clarify requirements.</li><li>
Support compliance with all federal, state, and local permit requirements.</li><li>
Communicate to management facility needs, difficulties and changes in operations.</li><li>
Supervise segregation and packaging material for transport along with the completion of required paperwork in a legible, accurate, and timely manner in accordance with appropriate regulations and Customer/Clean Earth policies, practices, and procedures.</li><li>
Oversee large projects/jobs including managing a team of technicians. Schedule and distribute work to team. Instruct, provide feedback, direct and assist team in performance of job duties to complete work in accordance with requirements and Clean Earth policies, practices and procedures.</li><li>
Train technicians and operators on-the-job in equipment operation, service line processes and necessary paperwork. Provide training and coaching to team members as needed.</li><li>
Promotes Safety and Security initiatives across the entire team within their plant.</li><li>
Follow all Health &amp; Safety/Job Safety Analysis (JSA's) procedures as outlined in Clean Earth procedures and policies.</li></ul>
Work Environment:
<ul><li>Required to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator.</li><li>
Ability to maneuver around heavy equipment including bending, climbing, crawling, manual dexterity, and occasionally lifting and carrying objects weighing up to 50 pounds.</li><li>
Willingness and ability to work in a hands-on manner to execute key initiatives and activities.</li><li>
Must be able to pass a DEA background check when relevant.</li><li>
Must be willing and able to abide by Clean Earth&rsquo;s Core Values and Code of Conduct.</li></ul> 
Safety, Security, and Compliance<ul><li>
Promotes Safety and Security initiatives across the entire team at their facility.</li><li>
Enforces and monitors safety rules and practices to ensure a safe and healthy work environment for all employees.</li><li>
Reports and responds to facility incidents; identifies the cause when accidents or incidents occur, reviews and amends procedures as necessary and communicates finding to employees and management as needed.</li><li>
Ensures all employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew safety meetings.</li><li>
Provides and maintains compliance with personal protective equipment for their employees.</li><li>
Communicates and trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center.</li></ul> 
Perform other reasonably related tasks as assigned by management. 
Qualifications 
Education<ul><li>
High School Diploma required, B.S. in an environmental-related field preferred, or can demonstrate related equivalent work experience.</li><li>
40-hour HAZWOPER training completed and current, or ability to obtain.</li></ul>
Experience<ul><li>
5+ years of progressive environmental/hazardous waste management experience working in an operations capacity in receiving waste or materials management.</li><li>
Experience in the hazardous waste industry and general knowledge of RCRA and Department of Transportation (DoT) regulations as it relates to the transportation and processing of waste is preferred.</li><li>
Understanding of waste profiling and tracking related to acceptance into inventory and outbound shipping of waste is preferred.</li></ul>
Skills: (The skills listed are the abilities and knowledge required to perform the job effectively.)
Compliance and Safety<ul><li>
Knowledge of relevant regulatory requirements and safety protocols, including lockout/tagout, required.</li></ul>
Customer Service &amp; Communication<ul><li>
Basic verbal and written communication skills.</li><li>
Presentation skills and the ability to facilitate team discussions effectively.</li></ul>
Administrative &amp; Leadership<ul><li>
Strong attention to detail in documentation and task execution.</li><li>
Team-building experience with exposure to employee engagement strategies.</li></ul>
Technical &amp; Systems Proficiency<ul><li>
Familiarity with facility platforms and systems is preferred.</li><li>
Basic computer proficiency and comfort with standard office software.</li></ul> 

Additional Information 
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth&rsquo;s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.</div>

Waste Processing Supervisor

Symbria

<div>Overview:
<div></div><div>
Symbria is looking for a Remote Pharmacy Admissions EMAR Services Technician to join our growing team in Woodridge, IL!</div><div></div><div> 
POSITION SUMMARY: 
The primary purpose of the Admissions EMAR Services Technician role is to input computer data entry of medications and medical records into client&rsquo;s Electronic Medical Records (EMR) System.</div><div></div><div> 
WORK SCHEDULE:</div><ul><li>
1:30 PM-10:00 PM Mon-Fri with rotating weekends.</li><li>
The weekend rotation is: Saturday 12pm-7pm and Sunday 1pm-5pm, with one day off during the week (1-2 weekends per month).</li></ul>
Responsibilities:
<div>
FUNCTIONS AND RESPONSIBILITIES: 
 
<ul><li>Enter all medication orders and medical records into the client computer system accurately and timely as per facility specific Remote Data Entry training sheets.</li><li>Process all medication and ancillary orders at a minimum productivity standard as follows:</li></ul>
 o Length of employment - zero to three months: No minimum requirement &ndash; focus on data entry skills, order sorting and typing medication only admissions (see facility specific cheat sheet). 
 o Length of employment - four to six months: Minimum of 2 admission processing points per hour &ndash; focus on data entry and medical records entry skills while increasing speed and accuracy. *Admission Processing Points are the point value assigned to each facility according to average time spent to process that facilities&rsquo; orders. 
 o Length of employment - six months and beyond: Minimum of 3 admission processing points per hour &ndash; should be fluent in all aspects of Remote Data Entry and be able to assist in training of new employees. *Admission Processing Points are the point value assigned to each facility according to average time spent to process that facilities&rsquo; orders. 
<ul><li>Contact client for verification of orders as needed and document correspondence and follow up in the system.</li><li>Prioritize order entry of admissions according to patient arrival time into the community.</li><li>Perform reconciliation of skilled nursing community EMR orders against pharmacy order entry as assigned.</li><li>Report pharmacy medication errors or order entry discrepancies to supervisor.</li><li>Work collaboratively with other team members and supervisor to ensure that best-practices are shared.</li><li>May assist with research of lost or missing orders per internal department request.</li><li>Answer incoming calls promptly and provide high standard of customer services to the client.</li><li>Fill out and complete the admission tracking spreadsheet and turn in to supervisor on the 15th and last day of each month, or as assigned.</li><li>May provide backup support to other pharmacy groups based on business needs or production levels.</li><li>Use Microsoft Teams (instant messenger) and comply with standard requirements, including:</li></ul>
 o Communicate to the Data Operations group each time you are stepping away from your desk which includes, but not limited to, bathroom breaks, lunches, and at the beginning and end of each shift. Notify the group as soon as you return to work.</div>
Qualifications:
<div>
To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required: 
 
<ul><li>High School diploma or general education degree (GED).</li><li>Pharmacy Technician License and Certification (CPhT) as per State requirements.</li><li>Medical records and data entry experience; minimum one year.</li><li>General computer knowledge including Microsoft Office: Word, Excel and Outlook.</li><li>Strong knowledge of pharmacy data entry and medical records ancillary orders (diet, lab, therapy, diagnosis, etc.) and brand/generic medications.</li><li>Excellent time and data management skills and ability to prioritize workload.</li><li>Excellent customer service, verbal and written communication skills.</li></ul></div><div></div><div> 
Why work for us?</div><div></div><div> 
At Symbria our employees act like owners &ndash; because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.</div><div></div><div> 
Symbria&rsquo;s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:</div><div>
Integrity &ndash; Honest, Fairness and ethics</div><div>
Compassion &ndash; Commitment to serving seniors</div><div>
Stewardship &ndash; Maximizing mission and margin</div><div>
Innovation &ndash; Striving to enhance our value to your organization</div><div>
Teamwork &ndash; Working together unselfishly toward goals</div><div></div><div> 
As an employee-owner, Symbria&rsquo;s success becomes your success. In addition, we provide:</div><ul><li>
Competitive pay, aligned with market guidelines</li><li>
Full Benefits Package, including very generous paid time off plans</li><li>
Professional liability coverage</li><li>
100% employer-funded ESOP retirement plan</li><li>
401(k) and Roth(k) plans</li><li>
Continuing education</li><li>
Credit union membership</li></ul><div>
All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.</div><div></div><div> 
#LI-REMOTE</div></div>

Admission EMAR Services Technician II

Interstate Utility Trailer

<div><div>Refrigeration Technician Apprentice</div> 
<div></div>
<div></div><div><div>Do you have a strong diesel background?</div>
<div></div><div>Would you like to advance your career?</div>
<div></div><div>Are you interested in earning your certification to work on reefer units?</div></div> 
<div></div><div>Indianapolis IN Area</div>
<div></div><div><div>If you have a strong diesel repair background we can offer training and certification to become a reefer technician. You must be an experience diesel technician.</div>
</div>
<div><div><div><div>Benefits
</div>
<ul><li>Medical Plan</li>
<li>Dental Plan</li>
<li>Vision Plan</li>
<li>Paid Vacation</li>
<li>RX Coverage</li>
<li>401(K) Plan with Employer Match</li>
<li>Company-paid life insurance</li>
<li>Short-Term Disability coverage</li>
<li>Company-logo business apparel</li>
<li>Uniforms and Company-paid uniform maintenance</li>
</ul>
</div><div></div><div><div>Responsibilities for our Refrigeration / Reefer Tech</div>
<ul><li>Provide technical service to vehicles and equipment.</li>
<li>Read job orders, observe and listen to vehicles in operation to resolve malfunction, and plan work procedures.</li>
<li>Follow checklists ensuring all critical parts are examined.</li>
<li>Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.</li>
<li>Test-drive vehicles to ensure that they run smoothly.</li>
<li>Tag all warranty parts and returns them to the warranty clerk.</li>
<li>Attend training classes and keep tabs on factory technical bulletins.</li>
<li>Develop and maintain positive relationships with customers to increase overall customer happiness.</li>
<li>Properly complete the service and/or repairs assigned by the supervisor.</li>
<li>Complete all work according to the applicable safety requirements and published procedures.</li>
<li>Participate in, and utilize to the best of one&rsquo;s abilities, technical training as assigned by management.</li>
<li>Maintain your designated workspace in an organized and clean manner.</li>
<li>Ensure guest vehicles are returned as clean as they were prior to being serviced.</li>
<li>Show the utmost courtesy to all guests, visitors, and dealership personnel.</li>
<li>Make every effort to achieve the production objectives set by management.</li>
<li>Adhere to the manufacturer&rsquo;s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.</li>
<li>Any other duties as outlined by the Service Supervisor and or management.</li>
</ul><div>Qualifications for our Refrigeration / Reefer Tech</div>
<div></div><ul><li>Diesel technician willing to get certified</li>
<li>Must be willing to submit to a background check and drug screen</li>
<li>Must be able to test drive units to insure that they run smoothly</li>
<li>Teammate with a strong sense of dedication to the customer and service team</li>
<li>Self-motivated and professional</li>
<li>Must be able to work independently</li>
</ul>
<div>EEO M/F/Veterans/Disabled and other protected categories. 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To find out more about joining our team please call Vicki at 513.618.2573 or apply on our website at www.interstatetrailer.com 
<div></div>
<div><div><div>Trailer, Truck Repair, Trailer Repair, Body Repair, Apprentice, Entry Level, Wil train, Apprenticeship, Chassis, technician, mechanic, Repair, auto, carpentry, electrical, landscaping, auto body, collision, maintenance, diesel, shop, Equipment, heavy duty, service, welding, fabricating ,mobile, road side repair</div></div></div></div></div></div></div></div>

Refrigeration Technician Apprentice

The Home Depot

<div>Position Purpose:
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.
Key Responsibilities:<ul><li>
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.</li><li>
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.</li><li>
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.</li><li>
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.</li><li>
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.</li></ul>
Direct Manager/Direct Reports:
<ul><li>This Position typically reports to Store Manager</li><li>
This Position has 0 direct reports.</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul>
Physical Requirements:
<ul><li>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:
<ul><li>Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul>
Preferred Qualifications:<ul><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul>
Minimum Years of Work Experience:<ul><li>
3</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:<ul><li>
1+ year of previous leadership experience</li></ul>
Preferred Leadership Experience:
<ul><li>2+ years of previous leadership experience</li></ul>
Certifications:
<ul><li>None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Collaborates</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Resourcefulness</li></ul></div>

Specialty Assistant Store Manager

CSL Plasma

<div><div><div>Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Indianapolis, Indiana, United States
Employer Reference: R-277659
</div></div><div></div><h2 class="jobSectionHeader">Job Description</h2>
<div><div><div>Responsibilities: 
 
<ul><li>Responsible for preparing the donor, donor area and equipment for the pheresis process.</li><li>Prepares the autopheresis machine for the pheresis process.</li><li>Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.</li><li>Disconnects the donor when the process is complete.</li><li>Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.</li><li>Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.</li><li>Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.</li><li>Alerts Group Leader or Supervisor of donor flow issues.</li><li>Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).</li><li>Understands the policies and procedures associated with hyper immune programs at the center if applicable.</li><li>Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.</li><li>Maintains confidentiality of all personnel, donor and center information.</li><li>May be cross-trained in other areas to meet the needs of the business.</li><li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.</li><li>Perform job-related duties as assigned.</li></ul> 
Qualifications: 
 
<ul><li>High school diploma or equivalent required</li><li>Minimum of three (3) months&rsquo; work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li><li>Must be able to perform basic math calculations</li></ul> 
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.</div></div>
</div><h2 class="jobSectionHeader">About CSL Plasma</h2>
<div>CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
</div>
<h2 class="jobSectionHeader">Our Benefits</h2>
<div>For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
</div>
<h2 class="jobSectionHeader">You Belong at CSL</h2>
<div>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
</div>
<h2 class="jobSectionHeader">Equal Opportunity Employer</h2>
<div>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</div></div>

Customer Service - Donor Support Technician

<div>
 
 
 
 Purpose of Position/Summary:
 
 
 
 
 
 
 
 The mission of the Family and Social Services Administration is to compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities. The agency includes the Office of Medicaid Policy and Planning functions as a division within the Family and Social Services Administration, which receives around 13 percent of the state's budget to ensure vital healthcare coverage to approximately 1 in 5 Hoosiers.
 
 
 
 
 
 This position supports The Pregnancy Promise Program. The goal of this program is to help pregnant and postpartum women with substance use disorder (SUD) access comprehensive and coordinated care, achieve sustained recovery while simultaneously reducing effects of neonatal abstinence syndrome in infants.
 
 
 
 
 
 The Pregnancy Promise Program case manager works closely with the Pregnancy Promise Program Project Manager, the Project Specialist, FSSA data and analytics, and several internal and external stakeholder entities. This position also interacts with Medicaid members, families, providers, and advocates. This program is a high-profile initiative for the State that addresses one of the Governor&rsquo;s 5 pillars &ndash; Attacking the drug epidemic and lowering infant mortality.
 
 
 
 
 
 
 
 Essential Duties /Responsibilities:
 
 
 
 
 
 
 
 &bull; Maintain a caseload of pregnant and postpartum women impacted by substance use disorders (SUD) and their infants, primarily composed of individuals receiving Medicaid Fee for Service benefits
 
 
 &bull; Complete outreach, assessments, care planning, case management and care coordination activities for each enrollee as outlined in the Pregnancy Promise Program manual, beginning in the prenatal period and extending through 12-months postpartum
 
 
 &bull; Document and accurately report individual participant data at point of care
 
 
 &bull; Collaborate with medical providers, SUD treatment providers, behavioral health providers and family support providers on behalf of each enrollee and their infant
 
 
 &bull; Perform regular screenings for unmet health-related social needs and make appropriate referrals
 
 
 &bull; Collaborate with Indiana 211 for members who are not eligible for the program or decline enrollment
 
 
 &bull; Respond to email, phone, and text communications from Pregnancy Promise Program enrollees and other providers to answer questions and provide program guidance within 2 business days
 
 
 &bull; Attend IU ECHO sessions on the topics of Treatment for Substance Use Disorders In Pregnancy
 
 
 &bull; Attend FSSA Pregnancy Promise Program weekly team meetings
 
 
 &bull; Attend monthly Pregnancy Promise Program case manager meetings with the Medicaid Health Plans
 
 
 &bull; Participate in the development and revision of program materials and statewide outreach activities
 
 
 &bull; Assist with developing and presenting Pregnancy Promise Program presentations for key stakeholders
 
 
 &bull; Ability to resolve issues with professionalism and sensitivity; must work well with other agencies and divisions
 
 
 &bull; Ability to use standard computer word processing, spreadsheet and database programs
 
 
 &bull; Ability to compile, synthesize, and present complex recommendations; and
 
 
 &bull; Passion for public service
 
 
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 &bull; Must be an LPN, RN with a minimum of 2-3 years experience with OB population or SUD treatment
 
 
 &bull; Knowledge of state and federal laws, regulations, and policies related to addiction treatment
 
 
 &bull; Ability to identify, analyze, summarize, and communicate information and to formulate recommendations as needed
 
 
 &bull; Ability to communicate effectively, both orally and in writing
 
 
 &bull; Ability to work effectively with a wide variety of stakeholders including individuals with lived experience, family members, advocates, and providers of mental health and/or addiction services
 
 
 &bull; Knowledge of planning, program development and evaluation methods
 
 
 &bull; Flexible, creative, assertive and able to work in a multiple task and multidisciplinary environment
 
 
 &bull; Must have expertise in working with culturally diverse, at-risk populations
 
 
 &bull; Extensive understanding of Medicaid, waiver services, and managed care.
 
 
 &bull; Extensive knowledge of state laws, policies and procedures pertinent to the Medicaid programs
 
 
 &bull; Knowledge of care coordination and case management (prior experience preferred)
 
 
 
 
 
 
 
 Supervisory Responsibilities/Direct Reports:
 
 
 
 
 None
 
 
 
 
 
 
 
 Difficulty of Work:
 
 
 
 
 Work is complex in nature and involves the integration of diverse programs and policies among numerous federal and state agencies as well as a thorough understanding of legal, political, social justice, child welfare, medical and behavioral health parity and equity issues and organizational issues. This position involves an unprecedented level of coordination and integration among various programs impacting maternal and infant health within FSSA, but also other agencies, including the Department of Health and DCS. The nature of the grant is new; therefore, the position requires innovative thinking to solve new and complex problems. Must use own initiative and creativity in designing methods and means of performing job duties. Must consider and balance the various issues presented, including the long-term goals of the program, managed care principles, political climate, existing policies and pertinent laws, wavier, rules and regulations. Must have knowledge of evidence-based and promising practices as it relates to pregnant women with OUD and infants with neonatal abstinence syndrome. Must be knowledgeable of home visitation programs, case management competencies and engage in understanding implicit bias, ethics and boundaries and creation of individualized care plans to improve outcomes for enrollees. Must be willing to engage in implementation science framework for plan, do, study, act quality improvement/system building processes. Work is both strategic and tactical in nature, which will require flexibility and creativity to set guidelines and priorities as needed to maintain operations. Position must be able to resolve conflicts between various partners sometimes in an adversarial environment.
 
 
 
 
 
 
 
 
 
 
 Responsibility:
 
 
 
 
 While working with the Project Manager, the Project Specialist, and agency leads, the case manager must be able to perform their duties with a high degree of independence with general guidance; new situations will be discussed as needed. Work is reviewed for attainment of project and agency goals and objectives and over all compliance with federal and state requirements. Must be able to formulate solutions to problems and confer with supervisor on high complex and sensitive projects. Implementation of inappropriate or faulty recommendations would cause damage to Medicaid members, the Pregnancy Promise Program, the agency credibility, or could result in loss of federal funding.
 
 
 
 
 
 
 
 Personal Work Relationships:
 
 
 
 
 
 
 
 Work relationships are with supervisor, project specialist, other OMPP staff, and other FSSA employees across divisions, State Department of Health staff, contractors, Federal and State officials, health organizations and the public for the purpose of coordinating the program, sharing information and assistance in resolving program issues.
 
 
 
 
 
 
 
 Physical Effort:
 
 
 
 
 
 
 
 No unusual physical effort is required. May be required to carry or lift up to 10 lbs., occasionally. Will be required to type/use a computer for extended periods of time. The position is expected to attend meetings in various locations throughout government center and attend scheduled meetings at off-site locations throughout the state.
 
 
 
 
 
 
 
 Working Conditions:
 
 
 
 
 
 
 
 Standard office environment. Some in-state travel required for attending meetings or public speaking engagements. The nature of this position may require extended commitment of time beyond the standard workday during high-volume seasons/operations.
 
 
 
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Nurse

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