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3M DATA

<div>
 
 Job Title: Help Desk Specialist (2 Positions)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Company: 3M DATA
 
 
 Type: Full-Time
 
 
 Preference: Saudi Nationals Preferred
 
 
 
 
 
 
 About 3M DATA
 
 
 
 3M DATA is a leading Saudi technology systems integrator delivering secure, scalable, and innovative digital infrastructure solutions across networking, cloud, cybersecurity, and enterprise IT services. We support government, enterprise, financial institutions, and mega-projects across the Kingdom with mission-critical technology operations aligned with Vision 2030.
 
 
 
 
 
 We are hiring two full-time Help Desk Resident Engineers to provide proactive end-user support, technical troubleshooting, and operational assistance within our client&rsquo;s environment.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Help Desk Engineer will act as the primary support contact for end users, ensuring seamless operation of IT systems, applications, hardware, and cloud services. The role requires strong problem solving abilities, excellent communication skills, and adherence to ITIL-based processes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 End-User &amp; Cloud Support
 
 
 
 &bull;	Respond to user inquiries and resolve basic IT issues, escalate advanced or recurring incidents.
 
 
 &bull;	Assist users with daily tasks, onboarding, initial training, and access management.
 
 
 &bull;	Monitor cloud platform and system health dashboards, responding to alerts.
 
 
 &bull;	Document and escalate recurring issues to upper support teams.
 
 
 
 
 
 
 Software Installation &amp; System Setup
 
 
 
 &bull;	Install and configure Microsoft Office applications (Word, Excel, Outlook).
 
 
 &bull;	Configure email accounts and troubleshoot Outlook-related errors.
 
 
 &bull;	Install, upgrade, and configure Windows operating systems, policies, security patches, and standard applications.
 
 
 &bull;	Build and maintain standard OS images for PCs and laptops.
 
 
 &bull;	Install additional approved applications as requested by users.
 
 
 
 
 
 
 First-Level Software Troubleshooting
 
 
 
 &bull;	Resolve Microsoft Office issues including configuration, repair, and reinstallation.
 
 
 &bull;	Handle login/authentication failures by adjusting OS settings or repairing configurations.
 
 
 &bull;	Fix browsing issues and restore browser settings and plugins.
 
 
 &bull;	Perform antivirus definition updates, repairs, and basic malware removal.
 
 
 
 
 
 
 Hardware Installation &amp; Support
 
 
 
 &bull;	Deploy and configure new PCs, laptops, thin clients, docking stations, support IT asset relocations.
 
 
 &bull;	Conduct device checks and recommend replacements.
 
 
 &bull;	Install and configure printers, scanners, and drivers; replace printer ink.
 
 
 &bull;	Diagnose and resolve basic hardware faults and peripheral issues.
 
 
 
 
 
 
 General IT Support Activities
 
 
 
 &bull;	Conduct workplace surveys covering assets, applications, and user environments.
 
 
 &bull;	Follow ITIL policies and procedures for incident, request, and change management.
 
 
 &bull;	Prepare reports on support calls, tickets, and recurring problems.
 
 
 &bull;	Provide VIP support to senior executives.
 
 
 &bull;	Troubleshoot basic network, connectivity, and server access issues.
 
 
 &bull;	Install and configure OS and day-to-day software packages.
 
 
 &bull;	Perform data backup and disaster recovery support.
 
 
 &bull;	Maintain complete hardware and software inventory documentation.
 
 
 &bull;	Replace faulty components and escalate advanced hardware issues when required.
 
 
 &bull;	Apply OS disk partitioning knowledge including NTFS/FAT.
 
 
 &bull;	Support printers, peripherals, and related devices.
 
 
 &bull;	Participate in technical tasks and support activities for ongoing IT projects.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 &bull;	Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 
 
 &bull;	ITIL V4 Foundation certification.
 
 
 &bull;	Experience in desktop troubleshooting (hardware &amp; software).
 
 
 &bull;	Experience supporting cloud-based environments (e.g., Microsoft 365, Azure, AWS).
 
 
 &bull;	Associate-level certification on any public cloud is preferred.
 
 
 &bull;	Fluent in Arabic and English (spoken and written).
 
 
 &bull;	Strong customer service, communication, and problem-solving skills.
 
 
 &bull;	Ability to work onsite, independently, and in a fast-paced support environment.
 
 
 &bull;	Saudi Nationals strongly preferred.
 
 
 
 
 
 
 Apply Now
 
 
 
 Are you passionate about cutting-edge technology and ready to shape the digital future of Saudi Arabia?
 
 
 
 &nbsp;
 
 
 
 
 Send your CV to:
 
 
 careers@3mdata.tech
 
 
 
 Join us and be part of a team building the next generation of secure digital infrastructure in the Middle East.
 
</div>

Help Desk Specialist

Wipro

<div>Job Description<div><div><ul><li><div> 
 
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader">Job Description
</h2></div><div>Job Summary
We are looking for a dedicated and End User-focused Service Desk Analyst to join our IT Support team. The Service Desk Analyst will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service. 
Key Responsibilities
<ul><li>First-line Technical Support: Provide prompt and courteous assistance to users for a wide range of IT issues, including hardware, software, and network problems.
</li><li>Incident Management: Log, track, and resolve support tickets in a timely manner, ensuring that incidents are escalated to higher-level support teams when necessary.
</li><li>Problem Resolution: Troubleshoot and diagnose issues with end-user devices (e.g., desktops, laptops, printers) and software applications. Resolve or escalate technical issues as appropriate.
</li><li>Service Requests: Handle routine service requests such as password resets, account unlocks, software installations, and permissions changes.
</li><li>Knowledge Base Management: Contribute to the development and maintenance of internal knowledge base articles to empower end users and improve operational efficiency.
</li><li>Customer Service: Provide excellent customer service to users by maintaining professionalism, patience, and clear communication.
</li><li>Documentation: Maintain accurate records of support requests, actions taken, and resolutions. Ensure proper documentation is provided for future reference.
</li><li>Training &amp; Support: Assist with training new employees and provide ongoing education to users about best practices and new technologies.
</li><li>Collaboration: Work closely with other IT teams (e.g., network, infrastructure, and security teams) to resolve complex issues and support ongoing IT initiatives.
</li>IVR call Handling: Should be able to handle the IVR calls and provide on call resolution to end users as FCR 
<li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader">͏
</h2></div><div>Qualifications:
<ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an IT support or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul>Technical Skills:
<ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul>Other Skills:
Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
Working Conditions:
Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</div></div></div></div></div></div></div></div>

Service Desk Analyst

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 Bonus Skills
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

DXC Technology

<ul><div>Job ID: 51569091</div>
<div>Location: Riyadh, Saudi Arabia</div>
<div>Category: IT Infrastructure Management &amp; Support</div>
<div>Employment Type: Full time</div></ul>
 <div>Job Description:
Service Desk &ndash; Level 1 Agent Support
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
provide first-tier support for IT service requests and incidents through the ServiceNow platform.
Responsibilities
<ul><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
</ul><ul><li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine
ServiceNow &ndash; Level 1 Agent Support &ndash; Analyst II
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
provide first-tier support for IT service requests and incidents through the ServiceNow platform.
Responsibilities
</li><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
<li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
<li>Basic Qualifications:
</li><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
<li>Other Qualifications:
</li><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
<li>troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
</ul>Basic Qualifications:
<ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
</ul>Other Qualifications:
<ul><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
</ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
<div>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.<div></div>
.</div></div>

Service Desk - Level 1 Agent Support

Marriott International

<div>Additional Information 
Job Number25195175 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

AsstMgr-Front Desk ( Saudi Only )

<div>Additional Information 
Job Number25195176 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mgr-Front Desk ( Saudi Only )

<div>Additional Information 
Job Number25190076 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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