1084 visual information specialist (general graphic design)

operations manager

busser

dispatcher/cdl driver

help desk escalation coordinator Jobs in Washington

help desk escalation coordinator

help desk specialist

service dispatcher

Intermountain Home Services

Description: Position Mission: To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise. Overview: Walker Plumbing Heating &amp; Air is hiring a Dispatcher to be a central coordinator between customers and field teams. You&rsquo;ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive. Key Responsibilities: Schedule and dispatch technicians for service, install, and maintenance Utilize the &ldquo;dispatch for dollars&rdquo; philosophy to drive the most positive customer experience and revenue opportunities Monitor real-time changes to routes and adjust accordingly Communicate clearly with customers and techs Track job progress, arrival times, and completions Resolve scheduling conflicts or delays Maintain accurate records in dispatch software Core Competencies: Multitasking: Manages multiple jobs, changes, and phone calls with calm. Attention to Detail: Keeps accurate records and plans ahead. Communication: Coordinates clearly between customers and techs. Problem Solving: Handles conflicts or missed appointments quickly. Time Management: Keeps the day running on time and as planned. Responsiveness: Reacts quickly to changes or urgent jobs. Aligned with Our Shared Values: Excellence: You run a clean board and keep service operations efficient and precise. Integrity: You keep your word to techs and customers and own you. Solution-Oriented: You react quickly to scheduling challenges and keep things moving forward. Collaboration: You serve as the hub between teams and build trust by keeping everyone informed. Innovation: You help refine systems, routes, and communication tools to increase efficiency. Requirements: Qualifications: 1&ndash;3 years of dispatching or administrative experience Familiar with service software or CRM tools Comfortable in fast-paced environments Strong communication and organizational skills Must pass background check and drug screening Why you should work with us: One Team. Relentless Standards. Results That Matter. At Intermountain Home Services (IHS) and its family of brands, we don&rsquo;t just fix pipes and tune HVAC units&mdash;we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that&rsquo;s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. We empower our brands and our people to win together&mdash;designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren&rsquo;t just part of a company, they&rsquo;re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. Fair, Flexible, and Performance-Driven Pay Competitive salaries across the board, benchmarked to market Incentive-based pay and commissions for most field and customer-facing roles Company vehicles for field techs, and tool purchase programs to support your craft Benefits That Support the Whole You Paid medical for employees, with affordable family options Vision and dental plans with low premiums HSA and copay plan choices 401(k) with competitive matching: 100% up to 3%, 50% from 3&ndash;5% PTO and 6 paid holidays Career Growth That&rsquo;s Real Paid certifications and tuition reimbursement for eligible roles Leadership development opportunities Career pathing initiatives for every position underway A Culture That&rsquo;s Results-Oriented and Human: You&rsquo;ll be seen, heard, and expected to lead&mdash;at every level. Our leaders are accessible, hands-on, and committed to removing barriers. We work hard, move fast, and support one another like family. What Sets Us Apart: Bold mission. We&rsquo;re building the most respected, scalable home services company in America. Strong brands. People know and trust our names in the communities we serve. Elite standards. We&rsquo;re not here to be average&mdash;we&rsquo;re here to be great. Real opportunity. Whether you&rsquo;re new to the industry or a seasoned pro, you&rsquo;ll find room to grow here. Walker Plumbing Heating &amp; Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor. Work Location: In person

Service Dispatcher

Stallion Infrastructure Services

<div>Role Summary:

The Dispatcher will act as a communication point for all calls: coordinate requests, transmit messages and track vehicles. This individual would enable different parties to communicate well by ensuring the accurate and timely transmission of information. This position will start as a dispatcher for the first 2-3 months then transition into a CDL Driver.

Role Priorities / Responsibilities:
<ul>
<li>Ensure all route service drivers are working in/on pre-assigned routes/tasks each day</li>
<li>Answer customer calls and dispatch drivers and equipment</li>
<li>Document all calls</li>
<li>Coordinate with supervisor to allocate, schedule, and assign jobs to the workforce</li>
<li>Coordinate with the technicians, billable or non-billable ticket</li>
<li>Assign the appropriate equipment and employees to corresponding jobs</li>
<li>Enter data into computer system and keep dispatch records/logs and status reports
</li><li>Coordinate with billing personnel</li>
<li>Address problems and requests by transmitting information or providing solutions</li>
<li>Plans and organizes appropriate work time and resource requirements</li>
<li>Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations</li>
<li>Monitor the route and status of field units to coordinate and prioritize their schedule</li>
<li>Provide field units with information about orders, traffic, obstacles, and requirements</li>
<li>Understand and identify customer safety requirements of on-site personnel and communicate to Office Manager and Ops Manager</li>
<li>Communicate all issues to Ops Manager in a timely and efficient manner</li>
</ul>
Essential Knowledge, Skills and Abilities:
<ul>
<li>Ability to prioritize calls according to urgency and importance</li>
<li>Have a firm understanding of logistics, routes, and associated equipment</li>
<li>Ability to remain calm and composed</li>
<li>Must be able to multi-task</li>
<li>Ability to take appropriate action with little supervision</li>
<li>Results oriented and driven to complete customer jobs</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong organization skills</li>
<li>Proficient computer and telephone skills</li>
</ul>
Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</div>

Dispatcher/CDL Driver

MedStar Health

<div>About this Job: General Summary of Position 
The Transporter supports the Manager and staff by performing the following duties; Responsible for the timely courteous and competent transportation of patients throughout MedStar National Rehabilitation Network (MNRN) and MedStar Washington Hospital Center (MWHC) complexes via wheelchair stretcher or bed. He/she will also perform a variety of other support services functions as needed to provide service excellence to patients visitors and hospital team members.
Primary Duties and Responsibilities 
<ul><li>
Transports patient his/her personal possessions medical records and attached clinical devices (IV's and oxygen) by wheelchair stretcher bed etc. to and from various hospital locations and to the hospital entrance upon discharge.</li><li>
Ensures the safety of the patient during transport and alerts nursing staff immediately to any signs of patient distress or unfavorable symptoms.</li><li>
Ensures the comfort of the patient by being attentive offering blankets checks modesty and engagement of appropriate conversation with the patient/assists in the lifting positioning and transferring patient to and from examination tables wheelchairs stretchers and /or beds.</li><li>
Provides lift team support as assigned. Assures that patient is comfortable and securely fastened and provides gowns pillows/blankets to patients.</li><li>
Ensures that patient has hospital identification band corresponding with name and transportation record.</li><li>
Wears appropriate protective clothing as needed.</li><li>
Documents arrival and departure times and informs appropriate staff of patient destination location and or time of arrival</li><li>
Delivers and retrieves supplies equipment and records e.g. laboratory specimens results x-ray film unit supplies medical charts pharmacy products parcels and messages.</li><li>
Maintains associated transportation records including name of patient or material transported pickup site destination and departure/ arrival times and notes difficulties encountered and relays to supervisor.</li><li>
Inspects transportation equipment for damage and/or defects.</li><li>
Cleans transportation equipment by wiping surfaces with pre-mixed cleaning solutions. reports damaged or malfunctioning transport equipment as required to service manager and or logs work request and tags and removes equipment from service.</li><li>
Retrieves clean linen and dispose of soiled linen.</li><li>
Restrains patients as directed by holding or strapping with appropriate constraints.</li><li>
Completes transports quickly and efficiently; immediately notifies dispatcher when assignments are initiated completed and when paged by dispatcher.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required
</li></ul>Experience<ul><li>
Less than 1 year 6 months of experience transporting patients in a hospital setting. preferred
</li></ul>Licenses and Certifications<ul><li>
CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
</li><li>Additional unit/specialty certifications may vary by department or business unit.
</li></ul>Knowledge Skills and Abilities<ul><li>
The ideal candidate will have a passion for customer service and maintain a professional and courteous manner at all times while interacting with patients family members/caregivers and hospital staff.</li><li>
The Incumbent must be detail oriented and be able to identify safety risks before during and after transport and be attentive and patient with the subject of transport.</li></ul>
This position has a hiring range of : USD $18.00 - USD $29.74 /Hr.</div>

Transporter

Premier Enterprise Solutions

<div>Help Desk Escalation Coordinator
Position Overview
Premier Enterprise Solutions is seeking a Help Desk Escalation Coordinator (HDEC). This position is responsible for the proactive management, monitoring, and governance of all service desk tickets across Tier 1 and Tier 2 operations. The HDEC ensures that all tickets are processed in accordance with established Service Level Agreements (SLAs), specifically requiring resolution within fourteen (14) days or formal escalation to Tier 3 support.
This role provides end-to-end visibility into ticket status, enforces accountability across support tiers, and ensures that all tickets are tracked through final resolution, including those escalated beyond Tier 2. The TQIM serves as a central coordination point between technical teams and stakeholders and delivers status reporting to executive leadership.
Location: Remote, supporting USAID OIG Washington, D.C.
Salary will be based on experience and technical interview.
Key Responsibilities
Ticket Lifecycle Management<ul><li>
Monitor the entire service desk ticket queue (Tier 1 and Tier 2) on a daily basis</li><li>
Ensure all tickets are:</li><li>
Actively assigned and worked</li><li>
Properly categorized and documented</li><li>
Updated in accordance with service desk standards</li><li>
Identify and address:<ul><li>
Aging tickets</li><li>
Tickets lacking progress updates</li><li>
Misrouted or improperly handled tickets</li></ul></li></ul>
SLA ComplianceEscalation Management<ul><li>
Enforce SLA compliance requiring ticket resolution within 14 days</li><li>
Identify tickets approaching SLA thresholds and take proactive action</li><li>
Monitor tickets escalated to Tier 3
</li><li>Ensure all escalated tickets are formally documented and transitioned appropriately</li><li>
Continue to track and monitor all escalated tickets through final resolution</li></ul>
End-to-End Ticket Tracking<ul><li>
Maintain visibility and accountability for all tickets from initiation through closure</li><li>
Track all ticket statuses, including:<ul><li>
Open</li><li>
In Progress</li><li>
Pending</li><li>
Escalated (Tier 3)</li><li>
Resolved / Closed</li><li>
Conduct regular coordination with Tier 1, Tier 2, and Tier 3 teams to ensure progress</li></ul></li></ul>
Dashboard Management<ul><li>
Develop and maintain a centralized ticket management dashboard</li><li>
Ensure dashboard is updated regularly and reflects real-time or near real-time status</li><li>
Track and report on key metrics, including:<ul><li>
Total open tickets</li><li>
Aging tickets</li><li>
SLA compliance status</li><li>
Escalated tickets</li><li>
Backlog trends</li></ul></li></ul>
Executive Reporting<ul><li>
Provide monthly reports to the Chief Information Officer (CIO) and other leadership</li><li>
Reports shall include:</li><li>
Ticket volume and trend analysis</li><li>
SLA compliance rates<ul><li>
Aging and backlog analysis</li><li>
Escalation metrics and outcomes</li><li>
Identified risks and operational challenges</li><li>
Provide recommendations for service desk performance improvement</li></ul></li></ul>
Stakeholder Coordination<ul><li>
Establish and maintain relationships with key stakeholders across the organization</li><li>
Serve as a point of contact for ticket status inquiries and updates</li><li>
Proactively communicate:<ul><li>
Ticket progress and expected timelines</li><li>
Delays and risks</li><li>
Resolution updates</li><li>
Coordinate with business units and technical teams to ensure transparency and alignment</li></ul></li></ul>
Continuous Service Improvement<ul><li>
Identify systemic issues affecting ticket resolution performance</li><li>
Recommend improvements to:<ul><li>
Ticket handling processes</li><li>
SLA policies and enforcement</li><li>
Workflow efficiency</li><li>
Support initiatives to improve service desk operations and customer satisfaction</li></ul></li></ul>
Required Qualifications<ul><li>
Bachelor's degree in information technology, Business Administration, or related field (or equivalent experience)</li><li>
3&ndash;5 years of experience in IT service desk operations or service management</li><li>
Experience working in Tier 1 / Tier 2 / Tier 3 support environments</li><li>
Strong understanding of IT service management (ITSM) processes (e.g., ITIL framework)</li><li>
Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira, or equivalent)</li><li>
Strong analytical, organizational, and problem-solving skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul>
Preferred Qualifications<ul><li>
ITIL Foundation certification or higher</li><li>
Experience supporting federal or government IT environments</li><li>
Experience developing dashboards and reporting metrics using tools such as Power BI or Excel</li></ul>
Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, and more.
It is Premier Enterprise Solutions policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.</div>

Help Desk Escalation Coordinator

Children's National Hospital

<div></div><div><div>Description<div></div> 
Reporting to the Director Research Biomed Operations Engineer the Research Biomed Operation coordinator will provide font line day to day operational support to the Children's National Research Institute's (CNRI) research faculty and staff. The individual will provide customer service to 450+ personnel, support approximately 200,000 square feet of research space and 3000 pieces of research equipment. The position will serve along with the Research Biomed Ops Engineers as the service point of contact for CNRI faculty and staff for any equipment/facility and maintenance related issues. The individual will work with the Research Center staff, Children's National Hospital's facility/engineering department, EVS, the safety office, as well as outside vendors. Additional responsibilities will include assisting the coordination of repairs and maintenance, moves and deliveries; facility inspections and user training in addition to staffing special projects as assigned. The individual will work closely with the Environmental Health &amp; Safety staff.<div> 
</div></div><div>
Qualifications<div></div> 
Minimum Education 
Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required. (Required) 
Bachelor&rsquo;s degree in engineering, electronics or applicable field, degree in bioengineering preferred (Preferred) 
 
Minimum Work Experience 
1-2 years of applicable work or internship experience. A BS degree may be substituted for work experience. Preference may be given to biomedical equipment technicians with experience, and experience working in laboratory environment and/or specifically performing PMs and repair on laboratory equipment. (Preferred) 
 
Required Skills/Knowledge 
Knowledge of OSHA and laboratory safety regulations 
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision 
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions 
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment 
Must be able to work in a fast-paced environment and take appropriate action 
Strong customer service orientation and ability to follow through issues to resolution 
Ability to interact with all levels of organizational personnel to include: management staff, consulting staff, researchers, research administrators, etc. 
Ability to build consensus and work in a collaborative manner 
Ability to maintain accurate records of repairs, calibration, and tests 
Must be able to function as part of a team providing a high level of quality service to clients 
Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products. 
 
Functional Accountabilities 
Responsible Conduct of Research 
<ul><li>
Consistently demonstrates adherence with the standards for the responsible conduct of research</li></ul><ul><li>
Responsible for appropriate use of research funds and resources</li></ul><ul><li>
Comply with all annual job-related training requirements</li></ul>
Facility Management 
<ul><li>
Work with CNRI leadership to assist with executing assignments of offices and laboratory space.</li></ul><ul><li>
Work with CNH Facility Engineering, EVS, IT, Telecommunication to coordinate implementation of these assignments.</li></ul><ul><li>
Work with CNH Facility Engineering staff to identify and resolve facility deficiencies.</li></ul><ul><li>
Ensure the facility is in compliance with regulatory standards and coordinate corrective actions.</li></ul><ul><li>
Follow up on the work of contractors and staff involved corrective activities</li></ul><ul><li>
Serve as the CNRI liaison with environmental services and monitor facility cleanliness and coordinate corrective action.</li></ul>
Program Coordination 
<ul><li>
Respond to support requests within established timelines</li></ul><ul><li>
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.</li></ul><ul><li>
Interview customer to determine nature and scope of the service issue, and initiate the appropriate response</li></ul><ul><li>
Maintain accurate records of all work performed</li></ul><ul><li>
Coordinate relocations and renovations as assigned and serve as the point of contact for contractors and staff</li></ul><ul><li>
Effectively coordinate projects within the established time tables</li></ul><ul><li>
Oversee the installation of new equipment</li></ul><ul><li>
Demonstrate understanding of customer service policies and procedures, continuously develop depth and breadth of technical competencies.</li></ul>
Equipment Maintenance 
<ul><li>
Coordinate annual space and equipment survey, update and maintain databases accuracy throughout the year</li></ul><ul><li>
Continually update the CNRI freezer inventory and prepare reports as needed</li></ul><ul><li>
Inform supervisor of equipment status changes in a timely manner</li></ul><ul><li>
Schedule and perform preventive maintenance, performance assurance testing, electrical safety inspections, and schedule repairs to correct failed equipment with outside vendor and CNH staff.</li></ul><ul><li>
Log all CNRI Administration generated work orders and service calls and monitor on time service delivery and quality.</li></ul><ul><li>
Coordinate regular scheduled building inspection with appropriate CNH staff.</li></ul>
CNRI Common Facility Maintenance 
<ul><li>
Order supplies as needed.</li></ul><ul><li>
Provide in-service education to staff on facility and equipment operation and safety</li></ul><ul><li>
Ensure that equipment is operational and the facility is clean on a daily basis. Identify and coordinate resolutions of service or facility issues.</li><li>
Anticipate and responds to customer needs; follows up until needs are met</li></ul> 
Teamwork/Communication<ul><li>
Demonstrate collaborative and respectful behavior</li></ul><ul><li>
Partner with all team members to achieve goals</li></ul><ul><li>
Receptive to others&rsquo; ideas and opinions</li></ul> 
Performance Improvement/Problem-solving<ul><li>
Contribute to a positive work environment</li></ul><ul><li>
Demonstrate flexibility and willingness to change</li></ul><ul><li>
Identify opportunities to improve clinical and administrative processes</li></ul><ul><li>
Make appropriate decisions, using sound judgment</li></ul> 
Cost Management/Financial Responsibility<ul><li>
Use resources efficiently</li></ul><ul><li>
Search for less costly ways of doing things</li></ul> 
Safety<ul><li>
Speak up when team members appear to exhibit unsafe behavior or performance</li></ul><ul><li>
Continuously validate and verify information needed for decision making or documentation</li></ul><ul><li>
Stop in the face of uncertainty and takes time to resolve the situation</li></ul><ul><li>
Demonstrate accurate, clear and timely verbal and written communication</li></ul><ul><li>
Actively promote safety for patients, families, visitors and co-workers</li></ul><ul><li>
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance</li></ul><div>
</div></div><div>
Primary Location: District of Columbia-Washington</div><div>
Work Locations: Research &amp; Innovation Campus 7144 13th Place NW Washington 20012</div><div>
Job: Research</div><div>
Organization: Office Operations &amp; Reg Affair</div><div>
Position Status: R (Regular) - FT - Full-Time</div><div>
Shift: Day</div><div>
Work Schedule: Mon-Fri 8:30am-5pm</div><div>
Job Posting: Jun 12, 2026, 6:28:35 AM</div><div>
Full-Time Salary Range: 42702.4 - 71156.8</div></div>

Research Biomed Operations Coordinator

Northramp

<div>We are looking for a visionary UX Designer who sits at the intersection of art and technology. This person
brings a strong visual and graphic design sensibility alongside hands-on IT fluency &mdash; someone equally at home
sketching a service blueprint on a whiteboard and producing pixel-perfect prototypes in Figma. You will be
embedded across delivery teams, working directly with clients to imagine, visualize, and validate digital
products before a single line of code is written. This is not a front-end development role &mdash; it is a creative,
research-driven, client-facing design position that shapes how users experience the solutions we build.
This role is remote, with an expectation of periodic onsite work to support client and team needs. On-site frequency will vary based on project requirements.
Key Responsibilities<ul><li>
Lead end-to-end UX engagements: discovery, user research, journey mapping, wire-framing, prototyping, and design validation.</li><li>
Conduct user interviews, stakeholder workshops, and usability testing sessions to surface insights that drive design decisions.</li><li>
Produce high-fidelity mockups, interactive prototypes, and design systems in Figma (or equivalent tool) that bring client visions to life.</li><li>
Develop service blueprints, personas, user flows, and experience maps that communicate the full service landscape across front- and back-stage.</li><li>
Facilitate co-design sessions with clients and end users, helping non-technical stakeholders clearly see and react to proposed solutions.</li><li>
Collaborate cross-functionally with project managers, developers, business analysts, and cloud architects to ensure design intent carries through to delivery.</li><li>
Champion accessibility and Section 508 / WCAG compliance in all design artifacts.</li><li>
Establish and maintain UX standards, reusable component libraries, and design governance practices across multiple project portfolios.</li><li>
Mentor junior designers and advocate for human-centered design principles within technical delivery teams.</li></ul> 

Requirements 
 
Required Qualifications<ul><li>
7&ndash;10+ years of UX/service design experience with a portfolio demonstrating end-to-end design work for complex digital systems.</li><li>
Expert proficiency in Figma (or Adobe XD / Sketch); able to build interactive, client-ready prototypes independently.</li><li>
Demonstrated background in visual/graphic design, fine arts, illustration, or a related creative discipline &mdash; an eye for aesthetics is essential.</li><li>
Strong service design practice: experience producing service blueprints, journey maps, and experience frameworks across multi-channel services.</li><li>
Comfortable in client-facing settings &mdash; skilled at facilitating workshops, presenting design rationale, and incorporating feedback constructively.</li><li>
Solid understanding of IT systems and application architecture; able to speak credibly with developers without being one.</li><li>
Experience working in Agile / DevSecOps delivery environments alongside engineering teams.</li><li>
Knowledge of accessibility standards (Section 508, WCAG 2.1 AA) and federal digital service guidelines (USWDS or equivalent).</li><li>
Cross-functional collaborator who thrives being distributed across multiple teams and programs simultaneously.</li></ul>
Desired Qualifications<ul><li>
Experience supporting federal, defense, or public-sector digital transformation programs.</li><li>
Familiarity with user research analysis tools (Dovetail, Miro, Optimal Workshop).</li><li>
Background in content design, information architecture, or UX writing.</li><li>
Agile, IDEO, or formal UX certification (Nielsen Norman Group, etc.).</li></ul>
Additional Information
<ul><li>Successful completion of a client-required background investigation and suitability determination will be required.</li><li>
The ability to obtain and maintain a federal security clearance may be required based on the engagement.</li><li>
Bachelor's degree in Design, Visual Arts, Human-Computer Interaction, Communications, or a related field. Master's preferred for SME-level candidates.</li><li>
Agile or UX certification preferred (e.g., Nielsen Norman UX Certificate, Certified Usability Analyst).</li><li>
A portfolio of work is required and will be reviewed during the interview process.</li></ul> 

Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Family Leave (Maternity, Paternity)</li><li>
Short Term &amp; Long Term Disability</li><li>
Training &amp; Development</li><li>
Work From Home</li><li>
Wellness Resources</li><li>
Employee Bonus Programs</li></ul></div>

UX Designer (Senior / Subject Matter Expert)

M&T Bank

<div>Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Primary Responsibilities:
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer&rsquo;s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. 
Explain the high-level criteria used to decision loan applications. 
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank&rsquo;s sales process and provide simplified, customer-focused advice and guidance. 
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. 
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 year&rsquo;s proven retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Proven referral and/or sales ability
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Washington, District of Columbia, United States of America</div>

Universal Banker - Chevy Chase Circle Branch/ Washington DC

Explore 71+ Service dispatcher in Washington this June. Find roles across top companies and apply now to boost your career.