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Solutions Architect Manager

Uber

<div>About the Role
 
 
We ignite opportunity by setting the world in motion. 
 
Good things happen when people can move, whether across town or towards their dreams. Opportunities appear, open up, become reality. What started as a way to tap a button to get a ride has led to billions of moments of human connection as people around the world go to all kinds of places in all kinds of ways with the help of our technology. In addition to helping people get from point A to point B, we're working to bring the future closer with Autonomous Vehicles technology, helping people order food quickly and affordably, removing barriers to healthcare, and helping companies provide a seamless employee travel experience. 
 
About The Role 
 
Uber's Enterprise Solutions are some of the fast growing businesses in Uber and Uber Health is one amongst them with a strong growth trajectory. 
 
As a Product Manager II on Uber Health, you will drive requirements that directly impacts patients, healthcare providers and partners at scale.This role demands strong product judgment, analytical rigor, and the ability to operate across complex stakeholder landscapes-including operations, compliance, legal, engineering, design, data science, and external healthcare partners. You are expected to operate in a highly technical data-oriented environment and work collaboratively with executive level stakeholders. 
 
This role is ideal for a product manager who thrives in systems thinking, enjoys solving multi-sided marketplace challenges, and is motivated by delivering measurable impact in a mission-driven vertical. 
 
What the Candidate Will Need / Bonus Points
- What the Candidate Will Do - 
<ul><li>
Lead Through Ideation to Launch: Guide the process from ideation through technical development to the successful launch of innovative products.</li><li>
Drive Product Development: Collaborate with a team of world-class engineers and designers to drive product development and ensure high-quality outcomes.</li><li>
Integrate Research into Product Requirements: Incorporate usability studies, research, and market analysis into product requirements to enhance user satisfaction and product effectiveness.</li><li>
Define and Analyze Success Metrics: Establish and analyze key metrics to measure the success and impact of products.</li><li>
Navigate healthcare regulatory and compliance considerations while maintaining velocity.</li><li>
Understand Strategic and Competitive Position: Deliver industry-leading products by understanding Uber's strategic and competitive positioning.</li><li>
Maximize Efficiency in Dynamic Environments: Ensure maximum efficiency in a constantly evolving environment where fluid processes and creative solutions are essential.</li><li>
Collaborate and Build Alignment: Work with internal and external stakeholders to build alignment across the organization while navigating ambiguous problem areas.</li></ul> 
- Basic Qualifications - 
<ul><li>
Minimum of 3+ years of Product Management experience developing world-class applications.</li><li>
Experience working in a metrics and experimentation-driven organization.</li><li>
Strong customer empathy, and the ability to blend user research with data to create a prioritized product roadmap.</li><li>
Passion for Uber's mission and the company's hybrid technology &amp; operations nature.</li><li>
An undergraduate degree or equivalent in computer science or a quantitative domain. Preferred Masters in Computer Science or Business Administration.</li><li>
Exceptional communication skills, both within your team and with leadership and partners.</li></ul> 
- Preferred Qualifications - 
<ul><li>
Preferred Masters in Business Administration.</li><li>
Comfort navigating compliance, regulatory, or enterprise stakeholder environments</li><li>
Product Management experience in enterprise, marketplace, logistics or healthcare</li></ul> 
 
 
 
For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Product Manager, Uber Health

Lyft

<div>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product managers at Lyft lead the integration of engineering, data science, and design to achieve the company's vision of serving and connecting. We are looking for entrepreneurial and passionate product managers to innovate and execute across a rapidly growing, fast paced company and industry.

The Central Market Management and Applied Intelligence org is responsible for making Lyft's most critical data driven decisions and the underlying AI/ML platforms that power hundreds of applications across the company. You will be the key product manager focused on the Agentic AI product and platform, and you will continuously evaluate opportunities and prospective use cases across the company to accelerate decision-making, and evangelize adoption of the team's offerings.

You will work directly with senior leaders and expert engineers and scientists guiding them on the right frameworks for the evaluation of technology bets, grounding them in the needs of the business and product teams at Lyft, and building prototypes to inspire them in feature exploration. The perfect person for this job will have deep technical expertise, thrives in environments of intellectual confrontation and loves keeping up to date with the industry. You will aim to become a trusted expert throughout the company on anything AI related.
<h2 class="jobSectionHeader">
Responsibilities:</h2>
<ul><li>Define, own and execute the roadmap of the AI platform and AI-powered marketplace products</li>
<li>Define, track and periodically report on metrics and KPIs of the org, both to align the org and to showcase the achievements &amp; the misses to leadership</li>
<li>Engage teams and users of AI platform inside the company to understand their needs, evangelize current offerings and identify gaps or opportunities in the available tools</li>
<li>Write detailed product requirements, strategy and planning documents aimed at both technical and non technical audiences to drive alignment on product development, set expectations on delivery of milestones and create predictable outcomes for workstreams</li>
<li>Proactively engage, research and craft proposals for areas of the company where AI platform can drive efficiency and/or increase effectiveness</li>
<li>Present to non technical leadership on the progress of the team quarterly, showcasing concrete steps forward in the results driven by the tools of the team and adoption of them throughout the company</li>
<li>Oversee and guide build vs buy decisions, grounding them in data and research</li>
</ul><h2 class="jobSectionHeader">Experience:</h2>
<ul><li>7+ years of product management experience</li>
<li>Experience driving technically complex products end to end, from inception, to launch with significant user adoption, to sunset</li>
<li>Experience in managing (from product perspective) a team of software engineers and scientists, tracking the progress towards a roadmap through appropriate tools (Jira, Linear, Spreadsheets, Clickup etc)</li>
<li>Experience in crafting data visualizations for the automated measurements of KPIs and metrics, starting from raw databases (SQL, Tableau, Looker, Mode, Python visualization packages etc)</li>
<li>Familiarity with crafting and leading presentations to small groups at the CXO executives level and to big teams (100+ ppl) at an all hands like level in medium to large companies</li>
<li>Ease in driving results and operating independently and with little supervision in flat structured organizations where approvals are not needed but results are closely monitored</li>
<li>Strong understanding of agentic systems, context engineering, and multi-agent orchestration</li>
<li>Strong conceptual knowledge of machine learning and AI; hands-on coding experience with standard libraries (e.g., PyTorch, Keras, Scikit-learn, XGBoost) is a plus</li>
<li>Experience in handling third parties as vendors or customers and knowledge of Saas contract practices and software sales processes</li>
<li>Excellent skills in documenting and articulating complex technical systems.</li>
</ul><h2 class="jobSectionHeader">Benefits: 
</h2>
<ul><li>Great medical, dental, and vision insurance options with additional programs available when enrolled</li>
<li>Mental health benefits</li>
<li>Family building benefits</li>
<li>Child care and pet benefits</li>
<li>401(k) plan with company match to help save for your future</li>
<li>In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off</li>
<li>18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible</li>
<li>Subsidized commuter benefits</li>
<li>Monthly Lyft credits and complimentary Lyft Pink membership</li>
</ul>
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule &mdash; Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $176,000 - $220,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.</div>

Staff Product Manager, Lyft AI Platform & Marketplace Applications

FRONT

<div>Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune&rsquo;s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
As the Product Manager for the Chat/Portal team, you will be responsible for driving the strategy, roadmap, and execution of Front&rsquo;s end-user facing products (Chat, Portal, Help Center) and own how we leverage both AI/automation and high quality user experiences to help our customers better serve their customers. You will collaborate closely with cross-functional teams, including engineering, design, marketing, data, and sales, to deliver innovative solutions that meet customers&rsquo; needs and drive business impact. This is a high impact role with a need for deep cross functional collaboration, structured thinking, and big ideas. If that sounds like you, come join us!
What will you be doing?<ul><li>
Own the product vision and strategy of our portfolio of end-user facing products (including Chat, Portal, Help Center) based on customer insights, market research, and business objectives.</li><li>
Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.</li><li>
Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making</li><li>
Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering &amp; design teams, sales, marketing, etc.</li></ul>
What skills and experience do you need?<ul><li>
5+ years of experience in product management in a high growth tech environment.</li><li>
Excellent communication and collaboration skills: you can manage senior and executive stakeholders. You can inspire change on your team or cross-functionally with just your words.</li><li>
Execution-oriented: You&rsquo;re highly organized; you&rsquo;re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.</li><li>
Customer empathy: You are a champion of the customer and can ship products that address key customer pain points and bring delight.</li><li>
Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work</li><li>
Strong design and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.</li></ul>
Front operates on a hybrid model &mdash; we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer<ul><li>
Competitive salary</li><li>
Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li><li>
Private health insurance, including plan options at no cost to employees</li><li>
Paid parental leave</li><li>
Flexible time off policy</li><li>
Flexibility to work from home Monday and Friday, unless posted as a fully remote role</li><li>
Mental health support with Workplace Options</li><li>
Family planning support with Maven</li><li>
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities</li><li>
Wellness Days - Fronteers get an additional day off on months with no holidays</li><li>
Winter Break - Our offices are closed from Christmas to New Year's Day!</li></ul>
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice &amp; EU Privacy Notice
Compensation Range: $162K - $185K</div>

Product Manager

Train With Ellie

<div>About Owner.com
Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side, just like the big chains. 
Our vision
We&rsquo;re starting by helping independent restaurants succeed online.
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 
Read our Series C memo here 
Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. 
Our team
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth. 
Where we work
While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week. 
 Why we&rsquo;re looking for you
Owner is building the self-driving, AI-powered platform for profitable growth for small businesses. A crucial element of this growth engine is attracting new consumer demand for our restaurant customers through SEO and AEO/GEO.
Owner&rsquo;s acquisition engine first identifies what makes a given restaurant unique, evaluates local demand for its offerings, and assesses the most relevant competition to determine the best strategy for promoting that restaurant. Then, the platform automatically generates relevant website pages and content, monitors results over time, and evolves its strategy as it gets more data.
We&rsquo;re looking for a growth-minded, results-oriented PM to lead work on evolving and further scaling this system in partnership with our talented local SEO experts, product analysts, and engineers.
 The impact you will have<ul><li>
Develop the roadmap for Owner&rsquo;s traffic acquisition engine, balancing big strategic bets and optimization-focused experimentation</li><li>
Increase traffic to Owner customers&rsquo; websites from Google, ChatGPT, and other consumer discovery products</li><li>
Lead the evolution of Owner&rsquo;s traffic acquisition strategy for the AI era, as consumers incorporate products beyond Google search into their restaurant discovery process</li><li>
Use AI to hone and scale how Owner determines the optimal traffic growth strategy for tens of thousands of independent restaurants</li><li>
Deliver results for customers that help Owner.com become the most loved brand in restaurant software</li></ul>
 Who you&rsquo;ll work with<ul><li>
You&rsquo;ll join forces with our local SEO experts on how to determine the best traffic acquisition strategy for each restaurant customer</li><li>
You&rsquo;ll partner with Engineering to build the software needed to scale our acquisition engine to tens of thousands of restaurant customers</li><li>
You&rsquo;ll collaborate with Product Analytics to identify and size opportunities, define KPIs, and understand impact</li><li>
You&rsquo;ll work with our customer-facing Launch, Customer Success, and Support teams to ensure we have the right inputs to understand what makes each customer restaurant unique</li><li>
You&rsquo;ll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner&rsquo;s traffic acquisition engine</li></ul>
✅ What we&rsquo;re looking for<ul><li>
5+ years of product management experience</li><li>
Ability to get things done: you have a track record of shipping software that made a difference for your customers</li><li>
Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful</li><li>
Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs</li><li>
Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition</li><li>
Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them</li><li>
Clear written and verbal communication: you&rsquo;re a force for clarity and alignment, ensuring everyone&rsquo;s on the same page</li><li>
Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you&rsquo;re comfortable talking with engineers about project scope and tradeoffs</li></ul>
 Pay and benefits<ul><li>
The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package</li><li>
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!</li></ul>
 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div><div></div>

Senior Product Manager, Guest Acquisition

Tray

<div><h1 class="jobSectionHeader">Senior Product Marketing Manager 
</h1><h2 class="jobSectionHeader">
About Tray.ai</h2>
Tray is the leader in enterprise orchestration for data and AI, enabling the fastest-growing companies and the biggest global brands to deliver integration, automation, and agentic AI at scale. The Tray AI Orchestration Platform gives IT a unified way to run AI across the enterprise &mdash; deploy agents, manage MCP, connect systems, integrate data, and automate processes, with full visibility and control.
Tray is a Gartner iPaaS Magic Quadrant Visionary and Nucleus Research Leader, and is the platform of choice for companies like IBM, NetApp, and Cisco to achieve powerful results. Our customers are on record for delivering 3X faster, being 60% more productive, getting tangible value from agents, integration, and automation, and reducing risk with centralized governance.<h2 class="jobSectionHeader">
About the Role</h2>
We're looking for a hands-on Senior Product Marketing Manager with a strong technical background to join our marketing team in the San Francisco Bay Area. This role sits at the intersection of deep domain knowledge, technical fluency, and go-to-market execution. The right candidate for this role will be comfortable with fast iteration, tight turnarounds, and working closely with the sales team. This is a hands-on role; you will own the rapid delivery of technical marketing assets in a high-velocity environment.
To be successful in this role, you&rsquo;ll need to have a strong background in integration, automation, API management, and related areas. The role will be responsible for developing and communicating prospect and sales-facing narratives and content, and for crafting compelling messaging from technical product functionality and emerging features. You'll work closely with Product, Sales, and Marketing to ensure Tray.ai's capabilities are understood, positioned, and enabled &mdash; in a way that both resonates with technical buyers and the IT audience and empowers our field to close.
This role is ideal for someone with a technical background who discovered a passion for product marketing, communication, customer impact, and go-to-market strategy.<h2 class="jobSectionHeader">
What You'll Do</h2>
Technical Product Marketing<ul><li>
Translate complex technical capabilities (APIs, AI agents, integration architecture) into clear, compelling narratives and presentations for technical and business audiences alike</li><li>
Own technical positioning and messaging, ensuring differentiation is grounded in real product depth</li></ul>
Sales Enablement<ul><li>
Build high-quality sales enablement assets &mdash; including sales presentations, battle cards, technical one-pagers, and demos that equip the field to navigate technical conversations with confidence.</li><li>
Develop and maintain playbook and persona guides to enable the sales team to navigate complex selling motions effectively.</li><li>
Work with customers to understand the value they are realizing from Tray and turn that into compelling stories.</li><li>
Partner directly with enterprise reps, iterating on messaging and decks based on market feedback.</li></ul>
Launches and Market Narrative<ul><li>
Support go-to-market launches for new capabilities end-to-end &mdash; from messaging and positioning through content, enablement, and field readiness</li><li>
Contribute to analyst and press conversations by providing technically credible context and narratives</li><li>
Work directly with Product and Engineering to stay ahead of the roadmap, surface the &quot;so what&quot; behind features, and bring the customer voice into development conversations</li></ul>
Partner with Demand Generation and Corporate Marketing<ul><li>
Work closely with the demand generation and corporate marketing team, building prospect-facing content and supporting events with content and thought leadership</li><li>
Develop content and present at industry events, be seen as a strong voice in the space</li><li>
Act as a speaker on webinars, build web content, develop product tours, and other areas, to help drive awareness and pipeline</li></ul><h2 class="jobSectionHeader">
About You</h2><ul><li>
Technical foundation: You have a technical background (software development, solutions engineering, technical consulting, or equivalent) or have spent significant time in deeply technical environments &mdash; you're not afraid of APIs, can read documentation fluently, and may have built or configured systems before</li><li>
5&ndash;8 years of relevant experience, spanning some combination of software engineering, solutions engineering, technical pre-sales, or product marketing at a B2B SaaS company</li><li>
Strong written and spoken communicator &mdash; your presentations and explanations are precise without being inaccessible; your sales assets are used by reps, not filed away</li><li>
Great creator &ndash; love building content, from creating presentations to product videos. Take pride in excellence.</li><li>
Commercially minded &mdash; you understand the revenue impact of enablement and always connect your work back to pipeline and customer outcomes</li><li>
AI-curious and informed &mdash; you have a point of view on where enterprise AI is headed, understand concepts like LLMs, RAG, agents, and embeddings at a working level, and are excited to help position Tray.ai at the center of the conversation</li><li>
Self-directed and scrappy &mdash; you operate well on a lean team, you don't need process handed to you, and you take pride in building things that work</li><li>
Bay Area-based, with the ability to collaborate in-person regularly with the CMO, Product, and Engineering teams</li></ul>
Bonus qualifications:<ul><li>
Prior experience with iPaaS, workflow automation, or integration platforms</li><li>
Experience writing or reviewing API documentation</li><li>
Familiarity with developer-focused GTM motions</li><li>
Background working alongside or within enterprise sales organizations</li></ul><h2 class="jobSectionHeader">
Why Join Tray.ai</h2>
Rare role, real ownership. Most companies separate &quot;technical&quot; from &quot;marketing.&quot; This role doesn't &mdash; and that's what makes it special. You'll have end-to-end ownership across a function that directly influences revenue.
Work on genuinely hard problems. The platform is complex, the buyers are sophisticated, and the AI category is moving fast. You'll be challenged every day.
Small team, large impact. You'll work closely with the CMO, Product leadership, and Engineering &mdash; your fingerprints will be on everything.
A path forward. As the team scales, there's a natural path into a Director-level role overseeing technical marketing as a function.<h2 class="jobSectionHeader">
Compensation</h2><ul><li>
Base Salary: $195,000 &ndash; $220,000</li><li>
Variable/Bonus: 10% (performance-based, paid quarterly)</li><li>
OTE: $216,450 - $244,200</li><li>
Equity: Stock options commensurate with level and experience</li></ul>
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations outlined in the job description. We are often open to a wide variety of profiles and recognize that the person we hire may be less or more experienced than this job description as posted. For this reason, the actual salary may vary from the estimate provided above.<h2 class="jobSectionHeader">
We believe in diversity and equal opportunity.</h2>
We believe that, in building diversity, we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.<h2 class="jobSectionHeader">
Privacy Policy</h2>
To review Tray.ai's Privacy Policy, please visit https://tray.ai/privacy</div>

Senior Product Marketing Manager

Pearl Health

<div><h3 class="jobSectionHeader">The Opportunity</h3>
We're looking for a curious, systems-minded Product Specialist to sit at the intersection of our clients and our R&amp;D organization. This is a high-leverage role: you'll serve as the primary expert for inbound product support requests &mdash; owning resolution end-to-end &mdash; and you'll use what you learn to build the tools and knowledge systems that make our entire organization smarter and faster over time.
This role is ideal for someone who loves digging into how complex products work, has a bias toward building scalable solutions, and thrives in an environment where they can make a measurable impact on both day-to-day operations and long-term organizational capability.<h3 class="jobSectionHeader">
Who We Are</h3>
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.<h3 class="jobSectionHeader">
What You'll Do</h3><h3 class="jobSectionHeader">
Product Support &amp; Issue Resolution</h3><ul><li>
Serve as the first line of response for inbound product support requests submitted by Customer Success, covering everything from bug investigations to in-depth questions about product behavior and functionality.</li><li>
Independently investigate and resolve the vast majority of requests &mdash; developing deep product knowledge to triage issues accurately and efficiently without defaulting to escalation.</li><li>
Partner with Product Managers, Engineering Managers, Data Operations, and Data Analytics when issues require deeper technical investigation or signal a broader product gap, providing clear, well-documented context to accelerate their work.</li><li>
Become the go-to resource for understanding how the product works in practice &mdash; bridging the gap between what's documented and what clients actually experience.</li></ul><h3 class="jobSectionHeader">
Organizational Knowledge &amp; Scalable Systems</h3><ul><li>
Analyze patterns across support tickets to surface recurring themes, product gaps, and opportunities to resolve issues further upstream.</li><li>
Synthesize learnings into actionable outputs for stakeholder teams, owning the action items directly whenever possible</li><li>
Design self-service tooling &mdash; leveraging our AI tools &mdash; to help front-line teams answer common product questions independently, reducing the volume of tickets that require R&amp;D involvement.</li><li>
Develop and maintain internal documentation, playbooks, and knowledge bases that strengthen organizational memory around how the product works.</li></ul>
This role will report to the Director, Product Solutions.<h3 class="jobSectionHeader">
What You&rsquo;ll Bring</h3>
You are a curious, motivated, and strategic thinker who is looking to build deep expertise on a sophisticated value-based care product. You will establish deep partnerships with stakeholders across R&amp;D and Customer Success to help the organization scale. Over time, this role compounds: the knowledge you capture and the tools you build will up-level the entire organization.
Must-haves:<ul><li>
2-4 years of experience in a product, technical support, operations, or customer-facing role at a technology company.</li><li>
Strong analytical instincts &mdash; you can dig into ambiguous issues, identify root causes, and communicate findings clearly.</li><li>
A builder's mindset: you don't just solve today's problem, you ask why it keeps happening and fix the system.</li><li>
Comfort working with AI-powered tools and an enthusiasm for using them creatively to scale processes.</li><li>
Excellent written communication skills &mdash; you can document complex product behavior in ways that are accessible to a range of audiences.</li><li>
Ability to work cross-functionally and build trust with both technical and non-technical stakeholders.</li><li>
High ownership &mdash; you treat the problems in your queue as your problems to solve, not to pass along.</li></ul>
Nice-to-haves:<ul><li>
Experience with product analytics, support tooling, or knowledge management platforms.</li><li>
Some familiarity with querying data or light technical investigation (SQL, APIs, etc.).</li><li>
Prior experience in a SaaS or B2B technology environment.</li></ul>
This role might not be for you if:<ul><li>
You prefer a highly structured environment with already well-defined processes.</li></ul><h3 class="jobSectionHeader">
Our Values</h3>
Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust.
Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care &mdash; and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.<h3 class="jobSectionHeader">
What We Offer</h3>
The expected offer for this role includes the following components:<ul><li>
Base Salary Range: $90,000 - $115,000 per year.</li><li>
Additional Compensation: This role is eligible for a discretionary performance bonus and equity options.</li><li>
Benefits: We offer a competitive benefits package. More on our careers page.</li></ul>
Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.<h3 class="jobSectionHeader">
Agency Submissions</h3>
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.<h3 class="jobSectionHeader">
The Interview Process</h3>
While steps may vary by role, you can typically expect:<ul><li>
Recruiter Screen: An intro call to discuss your background and motivations.</li><li>
Hiring Manager Interview: A deeper-dive conversation with your potential manager.</li><li>
Panel Interview: A round of meetings with teammates and cross-functional partners.</li><li>
Case Assignment / Presentation: Practical exercise solving a real-world challenge</li><li>
Executive Interviews: Final conversations with 1-2 of our leaders.</li></ul></div>

Product Specialist

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