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technical support technician

Junior Technician &ndash; Electrical &amp; Technical SupportJob TypeFull-time Location: Riyadh-Saudi ArabiaJob SummaryWe are looking for a Junior Technician with basic knowledge of electricity and general technical support to join our team. The role involves assisting in installation, maintenance, troubleshooting, and supporting different technical service activities.Key Responsibilities<ul><li>Assist in basic electrical work, wiring, and equipment installation</li><li>Support maintenance and troubleshooting of technical systems and devices</li><li>Help senior technicians in on-site service and repairs</li><li>Perform routine inspection, testing, and preventive maintenance</li><li>Maintain tools, materials, and proper safety procedures</li><li>Provide basic technical support to customers when required</li></ul>Requirements<ul><li>Basic knowledge of electricity and technical systems</li><li>Technical diploma or relevant training is preferred</li><li>Willingness to learn and work in field environments</li><li>Good teamwork, discipline, and communication skills</li><li>Ability to follow safety instructions and procedures</li></ul>Job Types: Full-time, Contract

Junior Technician – Electrical & Technical Support

bid.

<div>
 
 We are seeking a dedicated
 
 IT Support Technician
 
 to join our team in Riyadh
 
 .
 
 Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.
 
 
 
 
 
 We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.
 
 
 
 
 
 
 Main Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Collaborates with clients to identify problems and develop effective technical solutions.
 </li>
 <li>
 Responds to or escalate calls within given timeframes.
 </li>
 <li>
 Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
 </li>
 <li>
 Develops and maintains client relationships, identifying opportunities to expand service agreements.
 </li>
 <li>
 Assists in development of test and repair processes.
 </li>
 <li>
 Liaises with help desks, support centers etc.
 </li>
 <li>
 Performs trouble shooting and problem resolution.
 </li>
 </ul>
 
 
 
 
 
 Requirements and Qualifications:
 
 
 
 
 
 <ul>
 <li>
 3 years of experience field service representative or similar role
 </li>
 <li>
 Experience with managing and preserving technical equipment
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Team player with effective time-management skills.
 </li>
 <li>
 Great interpersonal and communication skills
 </li>
 <li>
 Accustomed to using mobile tools and applications
 </li>
 </ul>
 
 
 
 
 
 
 
 If you are a motivated professional ready to contribute to a dynamic and growing team,
 
 we encourage you to apply!
 
 
</div>

Information Technology Support Technician

FileCloud

<div>
 FileCloud is looking for an enthusiastic and experienced
 
 Technical Support Engineer based in Riyadh, the Kingdom of Saudi Arabia to join our team
 
 . In this role, you will diagnose, troubleshoot, and resolve customer issues in a timely manner. This role is fully office-based and will require working in our office in Riyadh and connecting with the wider, global FileCloud team.
 
 
 
 About the Product &amp; Company:
 
 
 
 FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud&rsquo;s product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Become a product expert by learning all the different features of FileCloud &ndash; installation, configuration of features, and testing the product on multiple desktop applications
 </li>
 <li>
 Respond to all Level 1 &amp; Level 2 support tickets within SLA
 </li>
 <li>
 Create internal tickets with product engineering
 </li>
 <li>
 Fill in required forms and administer &amp; complete tickets after dealing with customers
 </li>
 <li>
 Follow up with customers and keep them updated regarding any tickets under investigation
 </li>
 <li>
 Create knowledge base content derived from resolved issues
 </li>
 <li>
 Support weekend shift rotation (at least 1 weekend shift per month)
 </li>
 <li>
 Follow escalation procedures as required to the designated team
 </li>
 <li>
 Present good communication (both written and verbal) between the team and other departments
 </li>
 <li>
 Perform professional service tasks assigned by the senior team &ndash; scheduled calls with customers, recreating the customer environment, and testing the solutions ahead of deployments
 </li>
 <li>
 Provide on-site support for customers in the region as requested
 
 
 </li>
 </ul>
 
 Ideal Candidate:
 
 
 
 <ul>
 <li>
 Currently based in Riyadh, Kingdom of Saudi Arabia
 </li>
 <li>
 Available to work a shift between 9 am and 5 pm Arabian Standard Time, Sunday to Thursday. During the training period, you will be working at 9 am to 5 pm Central European Time, Monday to Friday
 </li>
 <li>
 Strong verbal and written communication skills in English and Arabic
 </li>
 <li>
 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
 </li>
 <li>
 Familiar with Apache Web Server troubleshooting
 </li>
 <li>
 Knowledge of Web Application support in Linux
 </li>
 <li>
 Possess Network Share management skills
 </li>
 <li>
 2+ years in a Technical Support position (customer service/technician)
 </li>
 <li>
 1+ years support ticketing system experience (HubSpot, Zendesk, Freshdesk, SupportPal, etc.)
 </li>
 <li>
 2+ years in Windows Server Administration working with Active Directory, NTFS, IIS, SSL certificates, PowerShell, etc
 </li>
 <li>
 Possess PHP application debugging skills
 </li>
 <li>
 1+ years&rsquo; experience in MongoDB troubleshooting
 </li>
 <li>
 2+ years&rsquo; experience in Apache troubleshooting
 </li>
 <li>
 1+ years&rsquo; experience in AWS Administration
 </li>
 <li>
 1+ years&rsquo; experience in Azure Administration
 </li>
 <li>
 Possess Single Sign On experience
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Be part of a team of passionate, committed individuals dedicated to building a world-class product
 </li>
 <li>
 Dedicated time for training and education opportunities
 </li>
 <li>
 A mentorship model wherein your mentor and team support your development
 </li>
 <li>
 A competitive salary with an annual bonus
 </li>
 <li>
 20 days of paid time off, which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country)
 </li>
 <li>
 Paid day off on your birthday or on an alternative day if your birthday falls outside a typical working day
 </li>
 <li>
 Paid day off to volunteer with the charity of your choice
 </li>
 <li>
 Paid monthly internet cost, as well as lunch and a wellbeing stipend provided
 </li>
 <li>
 Reimbursement of all hardware costs associated with the role
 
 
 </li>
 </ul>
 Please note that we conduct background security checks for everyone joining our team.
</div>

Technical Support Engineer (Riyadh, KSA)

Norconsult Telematics

<div>
 
 
 Position Objective:
 
 
 <ul>
 <li>
 Provide timely and effective technical support for users, systems, and applications across the organization.
 </li>
 <li>
 Ensure the stability, accessibility, and security of IT infrastructure, assisting end-users and technical teams with troubleshooting, issue resolution, and system monitoring.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Deliver first and second-level technical support for software, hardware, and network issues, ensuring minimal disruption to operations.
 </li>
 <li>
 Monitor system performance and availability, identifying and addressing technical incidents in real-time.
 </li>
 <li>
 Support internal teams in the configuration, deployment, and maintenance of workstations, applications, and access controls.
 </li>
 <li>
 Collaborate with DevOps, Infrastructure, and Security teams to escalate and resolve complex issues.
 </li>
 <li>
 Document troubleshooting steps, resolutions, and system changes to maintain an accurate knowledge base.
 </li>
 <li>
 Assist in managing user accounts, permissions, and authentication policies (e.g., LDAP, Active Directory, SSO).
 </li>
 <li>
 Support containerized environments (e.g., Kubernetes/OpenShift) in collaboration with platform engineers, if applicable.
 </li>
 <li>
 Contribute to incident response and root cause analysis processes.
 </li>
 <li>
 Provide technical training and guidance to end-users when necessary.
 </li>
 <li>
 Ensure adherence to SLAs and internal IT security protocols.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related technical field.
 </li>
 <li>
 2-3 years of experience in technical support or IT helpdesk roles.
 </li>
 <li>
 Solid understanding of operating systems (Windows/Linux), networking fundamentals, and common enterprise tools.
 </li>
 <li>
 Familiarity with support in cloud, DevOps, or container-based environments is an advantage.
 </li>
 <li>
 Basic experience with ticketing systems (e.g., Jira Service Desk, ServiceNow).
 </li>
 <li>
 Ability to troubleshoot hardware, software, network, and user-access issues effectively.
 </li>
 <li>
 Excellent verbal and written communication skills in both English and Arabic.
 </li>
 </ul>
</div>

Technical Support Engineer

Rubix Consulting

<div>
 
 
 We&rsquo;re Hiring: Technical Support Supervisor &ndash; Digital Platforms &amp; Electronic Services (Arabic Speakers Only)
 
 
 
 
 
 
 📍 Riyadh, Saudi Arabia | 🕐 Full-Time | 🌍 Bilingual Preferred (Arabic &amp; English)
 
 
 
 
 
 Are you passionate about delivering reliable digital services and ensuring seamless platform performance? Do you thrive in supervising technical support operations and improving service quality across digital platforms?
 
 
 
 
 
 We are looking for an experienced
 
 Technical Support Supervisor
 
 to oversee daily technical support operations for digital platforms and electronic services, ensuring service continuity, operational efficiency, and an excellent user experience.
 
 
 
 
 
 🔑
 
 Key Responsibilities
 
 
 
 &bull; Supervise and guide technical support teams responsible for web-based platforms and electronic services
 
 
 &bull; Oversee multi-channel support operations including ticketing systems, email, phone, portals, and service desks
 
 
 &bull; Monitor and support adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
 
 
 &bull; Coordinate with development, infrastructure, and cybersecurity teams to ensure timely issue resolution and service continuity
 
 
 &bull; Support incident management, problem management, and root cause analysis activities
 
 
 &bull; Ensure compliance with IT service management processes and operational standards
 
 
 &bull; Prepare operational reports, dashboards, and summaries related to support performance and service quality
 
 
 &bull; Identify improvement opportunities to enhance support workflows and user experience
 
 
 
 
 
 🎯
 
 Required Experience &amp; Qualifications
 
 
 
 &bull; 4&ndash;7 years of relevant experience in technical support operations for digital platforms and electronic services
 
 
 &bull; Proven experience supervising or leading technical support teams
 
 
 &bull; Strong background in handling multi-channel support environments
 
 
 &bull; Experience working with SLAs, KPIs, and service performance monitoring
 
 
 &bull; Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL or similar)
 
 
 &bull; Experience working with government, semi-government, or large enterprise digital platforms is highly preferred
 
 
 &bull; Strong communication, documentation, and stakeholder coordination skills
 
 
 &bull; Ability to manage priorities effectively in a fast-paced environment
 
</div>

Technical Support Supervisor

MOYASAR

<div>
 
 🚀 Hiring: Technical Operations Support Engineer
 
 
 
 
 
 📍 Location: Remote / Flexible
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a highly skilled Technical Operations Support Engineer to join our growing team. We need a FinTech technical professional who can bridge the gap between our technology platform and our merchants' needs. This role is critical to ensuring seamless operations and exceptional support for both external merchants and internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Technical Support &amp; Merchant Success
 
 <ul>
 <li>
 Provide advanced technical support via email, ticketing systems, and Slack
 </li>
 <li>
 Troubleshoot complex payment processing and integration issues
 </li>
 <li>
 Support merchant meetings alongside Sales to address technical requirements
 </li>
 <li>
 Collaborate with banks and payment gateways to resolve transaction issues
 </li>
 <li>
 Deliver clear, actionable solutions for API integrations and operational challenges
 </li>
 </ul>
 
 Internal Collaboration
 
 <ul>
 <li>
 Act as the technical advisor for Sales, Engineering, Product, and Operations
 </li>
 <li>
 Escalate and coordinate systemic issues with Engineering
 </li>
 <li>
 Document solutions and contribute to internal knowledge bases
 </li>
 </ul>
 
 Operations &amp; Monitoring
 
 <ul>
 <li>
 Investigate payment issues using SQL queries and log analysis
 </li>
 <li>
 Monitor system performance and proactively identify risks
 </li>
 <li>
 Debug API integrations and guide merchants during implementation
 </li>
 <li>
 Participate in a 24/7 on-call rotation schedule
 </li>
 </ul>
 
 Knowledge Sharing
 
 <ul>
 <li>
 Create technical documentation and troubleshooting guides
 </li>
 <li>
 Train team members on support processes and payment operations
 </li>
 <li>
 Share insights with Product &amp; Engineering to enhance platform performance
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Strong knowledge of payment processing, card networks, payouts, and digital payments
 </li>
 <li>
 Proficiency in SQL for transaction analysis and troubleshooting
 </li>
 <li>
 Experience with API integrations (REST, webhooks)
 </li>
 <li>
 Debugging and log analysis experience
 </li>
 </ul>
 
 Professional Skills
 
 <ul>
 <li>
 Excellent communication skills (technical &amp; non-technical audiences)
 </li>
 <li>
 Strong analytical and problem-solving mindset
 </li>
 <li>
 Ability to work independently in a fast-paced environment
 </li>
 <li>
 Flexibility to work in a 24/7 rotational schedule
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 2+ years of experience in FinTech or payment operations
 </li>
 <li>
 Familiarity with KYC/KYB and regulatory compliance
 </li>
 <li>
 Experience with Freshdesk or similar ticketing tools
 </li>
 <li>
 Knowledge of monitoring tools (Datadog, New Relic, Splunk)
 </li>
 <li>
 Understanding of PCI-DSS and security best practices
 </li>
 <li>
 Basic scripting knowledge (Ruby, Python, JavaScript)
 </li>
 </ul>
 
 
</div>

Technical Operations Support Engineer

Systems Arabia

<div>
 
 We are hiring an
 
 L1/L2 Technical Support Engineer
 
 at
 
 Systems Arabia
 
 to provide on-site frontline technical support. This role is responsible for ensuring high system availability, rapid incident resolution, and a seamless visitor experience. The engineer will troubleshoot hardware and software issues, monitor system performance, collaborate with L3 support teams and vendors, and maintain accurate technical documentation while operating in a high-availability, customer-facing environment supporting access control, cashless payment, and ticketing platforms.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide L1/L2 technical support for smart wearables, access control, cashless payment, and ticketing systems.
 </li>
 <li>
 Respond to incidents via ticketing systems, phone, email, and in-person requests from visitors and operations staff.
 </li>
 <li>
 Perform structured troubleshooting using diagnostic tools, system logs, and runbooks; resolve L1 issues and escalate to L2/L3 when required.
 </li>
 <li>
 Continuously monitor system health using enterprise monitoring tools and proactively identify performance issues or failures.
 </li>
 <li>
 Administer Linux (RHEL, Ubuntu, CentOS) and Windows Server environments, including user management, patching, backups, and system health checks.
 </li>
 <li>
 Diagnose basic network and connectivity issues using tools such as ping, traceroute, netstat, and tcpdump; coordinate with network teams for advanced issues.
 </li>
 <li>
 Log, track, and manage incidents and service requests using ITSM platforms, ensuring accurate documentation and SLA compliance.
 </li>
 <li>
 Coordinate with L3 support teams and hardware/software vendors for escalations, firmware updates, RMAs, and complex issue resolution.
 </li>
 <li>
 Communicate clearly and professionally with visitors, operations teams, and stakeholders, providing timely status updates during incidents.
 </li>
 <li>
 Maintain and update runbooks, SOPs, knowledge base articles, system diagrams, and asset inventories.
 </li>
 <li>
 Provide hands-on on-site support, including hardware diagnostics, device replacements, cabling checks, and infrastructure inspections.
 </li>
 <li>
 Ensure compliance with information security, data privacy, and access control policies.
 </li>
 <li>
 Participate in continuous learning, certification efforts, knowledge sharing, and process improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or a related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, system administration, or IT operations.
 </li>
 <li>
 Prior on-site support experience in high-availability or enterprise environments.
 </li>
 <li>
 Strong experience with Linux and Windows Server administration.
 </li>
 <li>
 Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Datadog, Prometheus, SolarWinds).
 </li>
 <li>
 Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls).
 </li>
 <li>
 Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Zendesk, BMC Remedy).
 </li>
 <li>
 Basic scripting skills in Bash, PowerShell, or Python.
 </li>
 <li>
 Familiarity with IoT platforms, access control systems, or payment integrations (preferred).
 </li>
 <li>
 Relevant certifications (RHCSA/RHCE, MCSA, ITIL, CompTIA) preferred
 </li>
 <li>
 Full-time on-site role at the Qiddiya AquaArabia facility.
 </li>
 <li>
 Flexibility for extended hours, weekends, or on-call support.
 </li>
 <li>
 Ability to perform physical tasks, including lifting equipment (up to 20 kg).
 </li>
 <li>
 Adherence to organizational policies, safety standards, and professional conduct.
 </li>
 <li>
 Strong English communication skills with the ability to explain technical issues to non-technical users.
 </li>
 <li>
 Customer-focused mindset with professionalism and empathy.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Ability to work under pressure in high-traffic or critical environments.
 </li>
 <li>
 Team-oriented, self-motivated, and accountable.
 </li>
 </ul>
 
 
</div>

L1/L2 Technical Support Engineer

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