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technical support specialist Jobs in Riyadh

technical support specialist

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application support engineer

technical support technician

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Support Technician (دعم فني) position is vital for maintaining the performance and reliability of our technical infrastructure. The ideal candidate will exhibit exceptional technical proficiency, underscored by a strong foundation in computer skills and a comprehensive understanding of troubleshooting methodologies. This role requires a proactive approach in receiving, documenting, and resolving technical issues reported by users while providing exemplary support to the Technical Director. The successful candidate must demonstrate excellent communication skills to effectively liaise with technical staff and end-users, ensuring that all inquiries are addressed promptly and efficiently. Additionally, the candidate should be capable of performing root cause analysis to prevent recurrence of issues, contributing to process improvements within the technical support team.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Technical Support or a related field.
 </li>
 <li>
 A minimum of three years of hands-on experience in technical support or IT helpdesk roles.
 </li>
 <li>
 Proven ability to effectively utilize computer systems and software relevant to the organization&rsquo;s operational environment.
 </li>
 <li>
 Demonstrated experience in receiving and managing technical requests through formal channels.
 </li>
 <li>
 Strong analytical skills to identify, diagnose, and resolve technical issues swiftly and efficiently.
 </li>
 <li>
 Experience in providing assistance to senior technical staff, including knowledge transfer and documentation support.
 </li>
 <li>
 Familiarity with various operating systems, applications, and hardware configurations.
 </li>
 <li>
 Strong understanding of service level agreements (SLAs) and their managerial implications.
 </li>
 <li>
 Bi-lingual proficiency in Arabic and English, both spoken and written.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Receive, log, and prioritize incoming technical support requests from users, ensuring high levels of satisfaction are maintained through timely responses.
 </li>
 <li>
 Diagnose and resolve software and hardware issues, effectively utilizing problem-solving skills to minimize downtime for users.
 </li>
 <li>
 Provide assistance to the Technical Director, helping in the management of technical projects or deployments as necessary.
 </li>
 <li>
 Maintain detailed records of all technical support interactions, including problem resolution steps and follow-up actions.
 </li>
 <li>
 Analyze support ticket trends to identify potential areas for training and development within the team or organization.
 </li>
 <li>
 Conduct regular follow-ups with users to ensure continued satisfaction with issue resolution and to anticipate future needs.
 </li>
 <li>
 Collaborate with cross-functional teams to implement system upgrades and enhancements in line with user feedback and technological advancements.
 </li>
 <li>
 Participate in training sessions and knowledge-sharing initiatives to elevate the team's technical expertise and response capabilities.
 </li>
 <li>
 Maintain a comprehensive inventory of technical resources and tools available for user support.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Advanced proficiency in computer operations, encompassing both hardware and software troubleshooting techniques.
 </li>
 <li>
 Exceptional interpersonal skills that facilitate effective communication with technical and non-technical staff alike.
 </li>
 <li>
 Strong organizational abilities to manage multiple tasks and prioritize workloads effectively.
 </li>
 <li>
 Ability to work independently as well as collaboratively in a team-oriented environment.
 </li>
 <li>
 High attention to detail, ensuring completeness and accuracy in documentation and reporting.
 </li>
 <li>
 Initiative and self-motivation to stay updated with new technologies and advancements in technical support.
 </li>
 <li>
 Capacity for adapting to rapidly changing situations and environment with a positive attitude.
 </li>
 <li>
 Problem-solving orientation, capable of thinking creatively under pressure to develop effective solutions.
 </li>
 <li>
 Demonstrated commitment to customer service excellence and user empowerment.
 </li>
 </ul>
 
 
</div>

Technical Support

Almajdouie

Create a job alert for similar positions Quality Engineer - Cement Products Summary: We seek a Quality Engineer specializing in cement products with experience in quality control and mix design to enhance our team in Riyadh. The successful candidate will be responsible for ensuring product quality compliance with international and local standards. Strong technical skills and the ability to analyze data accurately are essential for this role, contributing to high-quality product delivery for our clients. Sound & Thermal Insulation Technician - Riyadh Summary: A skilled sound and thermal insulation technician is needed in Riyadh. Responsibilities include installing insulation materials effectively and performing necessary inspections to ensure quality. Maintenance and monitoring of insulation systems will also be required. A minimum of two years experience in insulation is essential, along with good knowledge of materials and techniques used in the field. Assistant Technical Procurement Manager - Aviation Summary: Seeking a skilled Assistant Technical Procurement Manager to enhance procurement intelligence through data analysis and reporting to support strategic decisions. This role involves tracking performance, ensuring contract compliance, and managing supplier relationships in the aviation sector. The ideal candidate will possess a degree and 8-10 years of experience in technical aircraft operations, alongside strong analytical skills to identify procurement opportunities and improve overall performance. Aluminum Technician - Saudi Arabia Summary: The Aluminum Technician fabricates, assembles, and installs aluminum systems for the glass and construction industry. This role requires collaboration with engineering teams and project managers to achieve high-quality outcomes. Candidates with Gulf region experience, specifically in Saudi Arabia, are preferred. Strong technical skills and the ability to interpret engineering documents are essential for this position. General Technician - Automotive Dealership Summary: The General Technician ensures vehicles are maintained and repaired to the highest standards in the automotive dealership industry. This role requires technical expertise and strong customer service skills to diagnose and resolve vehicle issues effectively. Responsibilities include performing routine maintenance, utilizing diagnostic equipment, and maintaining accurate service records. Candidates should have a strong understanding of automotive systems and a commitment to delivering high-quality workmanship. General Technician - Riyadh - Electrical, Mechanical, Plumbing, HVAC, Civil Summary: Seeking a versatile General Technician in Riyadh capable of handling maintenance across electrical, mechanical, plumbing, HVAC, and civil systems. This role involves troubleshooting, preventive maintenance, emergency response, and supporting setup and repairs to ensure operational efficiency. Candidates should have 1-3 years of experience, relevant vocational certification, and strong technical skills to maintain safety and quality standards. Assistant Technical Procurement Manager - Riyadh - Aviation MRO Summary: Seeking an Assistant Technical Procurement Manager in Riyadh to oversee procurement analysis, supplier compliance, and performance metrics in the aviation MRO sector. The role involves managing data-driven decision support, monitoring market trends, and ensuring adherence to regulations and policies to optimize procurement processes and cost savings. Candidates should have a bachelor's or master's degree and 8-10 years of experience in aviation technical operations. Fire Fighting Technician - Riyadh Summary: A Fire Fighting Technician position in Riyadh, Saudi Arabia, requires at least 2 years of experience in fire protection systems. The role involves installing, maintaining, inspecting, and repairing firefighting equipment to ensure safety compliance and operational readiness. Candidates should have technical knowledge of NFPA standards, troubleshooting skills, and the ability to work independently or with teams. Certification and language skills are advantageous for this safety-critical role. Senior Member of Technical Staff - Cohere Summary: Cohere is seeking a Senior Member of Technical Staff in Riyadh to lead applied machine learning projects that solve real-world problems using large language models. You will mentor engineers, collaborate with product teams, and drive innovation in enterprise AI adoption. Bring your expertise in ML frameworks, distributed training, and cross-discipline teamwork to shape impactful AI solutions at a global scale. Join us at a pivotal moment to influence the future of AI technology.

Agriculture Technician Jobs in Riyadh

Amco IT Systems

Job Summary: The Technical Support L1 will provide first-line IT support to end users, ensuring smooth operation of IT equipment, systems, and assets. Responsibilities include troubleshooting, device setup, IT asset management, onboarding/offboarding support, and compliance with IT policies.Key Responsibilities:<ul><li>Provide Level 1 support for hardware, software, and network issues; escalate unresolved incidents.</li><li>Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and peripherals.</li><li>Ensure proper cable management and readiness of meeting room IT equipment and TV screens.</li><li>Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.</li><li>Support onboarding and offboarding by preparing devices and collecting IT assets.</li><li>Document all incidents, service requests, and asset changes; provide periodic reports.</li></ul>Required Skills &amp; Competencies:<ul><li>Proficiency with Windows, macOS, iOS, and Microsoft 365.</li><li>Knowledge of hardware troubleshooting (laptops, desktops, printers, IP phones).</li><li>Strong organizational and asset management skills.</li><li>Good communication and customer service abilities.</li><li>Qualification: Diploma or Bachelor&rsquo;s in IT, Computer Science, or equivalent</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have hands on experience as a IT support in a corporate environment?</li><li>Are you proficient with Windows, macOS, iOS, and Microsoft 365?</li><li>Do you have experience troubleshooting hardware such as laptops, desktops, printers, and IP phones?</li><li>Have you managed IT assets or inventory in a previous role?</li><li>Are you available to respond to IT support requests within defined timelines and service levels?</li><li>What is your current monthly salary in SAR?</li><li>What is your expected monthly salary in SAR?</li><li>What is your notice period in days?</li><li>What is your current location?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Makers Learning School

<ul><li>To assist the Computer Teacher/Media and Tech Specialist in the implementation of the Computing Studies curriculum and any other relevant jobs.</li><li>To oversee the preparation of classrooms with the needed materials and supplies.</li><li>To work in accordance with the Conscious Discipline Standards observed by MLS.</li><li>To teach and coordinate with the staff, in a professional and respectful manner.</li><li>To work with the children in a nurturing manner during school hours and in after-school activities.</li><li>To support in planning and arranging for technical and other media equipment required in setting up in school events/workshops (Morning Assembly, Report Cards, Coffee Mornings, concerts, and any other special events)</li><li>To manage the projector and sound system</li><li>To support the MLS teaching staff and troubleshooting with any hardware, media or computer application assistance.</li><li>To offer any feedback and/or consultation when requested</li><li>To track record of the MLS technical supplies used by staff, e.g. MacBooks/Laptops, cameras, cables, modems, internet sticks etc.</li><li>Substitute for any classroom based on MLS needs.</li><li>Complying with the instructions and rules and regulations given/set by the senior management.</li><li>To willingly participate in all school improvement programs and projects as assigned.</li><li>To abide by all policies and procedures set-up by MLS.</li><li>To participate in the MLS Performance Appraisal Program.</li></ul>Job Type: Full-timePay: From &#65020;4,000.00 per monthExperience:<ul><li>Tech Support: 2 years (Required)</li></ul>

Media and Technical Support-Female Only

Almanea Co.

<div>
 
 
 Position Title: Technical Support Coordinator.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Technician Monitoring &amp; Performance Management
 
 
 <ul>
 <li>
 Supervise and follow up with Saudi technicians on a daily basis.
 </li>
 <li>
 Track technician KPIs (response time, completion rate, quality of service, etc.).
 </li>
 </ul>
 
 
 RMA Handling
 
 
 <ul>
 <li>
 Manage all RMA cases related to TV products and other devices.
 </li>
 <li>
 Communicate directly with factories to initiate, follow up, and close RMA cases.
 </li>
 <li>
 Ensure proper documentation, photos, and reports are attached for each case.
 </li>
 <li>
 Maintain a detailed RMA tracking sheet and update it regularly.
 </li>
 </ul>
 
 
 Compensation &amp; Replacement Management
 
 
 <ul>
 <li>
 Coordinate with factories on all compensation and replacement units.
 </li>
 <li>
 Verify the validity of compensation claims before submission.
 </li>
 <li>
 Follow up on shipment status, delivery, and confirmation of received parts.
 </li>
 <li>
 Prepare monthly reports summarizing compensation activities and results.
 </li>
 </ul>
 
 
 MOT Training &amp; Development
 
 
 <ul>
 <li>
 Conduct and organize technical training sessions for MOT.
 </li>
 <li>
 Ensure that technicians are up to date with the latest product knowledge, repair techniques, and company policies.
 </li>
 <li>
 Evaluate training effectiveness and recommend continuous improvements.
 </li>
 <li>
 Maintain training attendance records and performance evaluations.
 </li>
 </ul>
 
 
 System Administration &amp; Coordination
 
 
 <ul>
 <li>
 Manage internal technical support documentation, reports, and case updates.
 </li>
 <li>
 Support the department with any data entry, report generation, and follow-up tasks.
 </li>
 <li>
 Coordinate between technical support, logistics, and factory teams for case resolution.
 </li>
 </ul>
 
 
 Reporting &amp; Communication
 
 
 <ul>
 <li>
 Prepare and submit periodic reports (weekly/monthly) on technician performance, RMA status, and compensation progress.
 </li>
 <li>
 Ensure effective communication between all stakeholders (technicians, management, factories, and customers).
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Minimum years of experience not less than 3 years in the same filed.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Excellent communication (English &amp; Arabic preferred).
 </li>
 <li>
 Proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Experience in handling RMA or warranty cases is an advantage.
 </li>
 <li>
 Ability to lead and train technical teams.
 </li>
 </ul>
 
 
</div>

Technical Support Coordinator.

Ruwa Construction & Development Co.

We are hiring for multiple technician positions for our Riyadh &amp; Jeddah projects. Fresh graduates are encouraged to apply.Open Positions:<ul><li>Electronics Technician</li><li>HVAC Technician</li><li>Electrician</li><li>Electrical Wiring Technician</li></ul>Requirements:<ul><li>Must be based in Saudi Arabia</li><li>Saudi nationals preferred</li><li>Diploma / Technical certificate related to the field</li><li>Basic troubleshooting and maintenance knowledge</li><li>Willing to learn and work with construction teams</li><li>Able to attend face-to-face interview</li></ul>Apply here: https://forms.gle/3GCVxtrmPrm3R1kR6Job Type: Full-time

Technicians (Saudi Exclusive)

Rentokil Initial

<div>The Field Quality Supervisor at Rentokil Boecker&reg; is responsible for ensuring high service quality and operational standards across field teams. This includes conducting site checks, training technicians, resolving client complaints, supporting technical processes, and ensuring health and safety compliance. The role plays a key part in driving performance, customer satisfaction, and continuous improvement in field operations.
Rentokil Boecker&reg; Field Quality Supervisor is held accountable for the job responsibilities below:<ul>
<li>Coordinate and manage (TPA) process for all field technicians.</li>
<li>Perform daily field spot checks in your day in the field with technicians and have a minimum of two monthly field spot checks per technician to assess service quality and site compliance.</li>
<li>Inspect all branch vehicles; assist Operations Officers with monthly check-ups.</li>
<li>Train field teams on equipment maintenance and safety/operational standards (APL, SHE).</li>
<li>Resolve client complaints by identifying root causes and implementing corrective action plans.</li>
<li>Conduct pre-treatment site visits for new, large, and VIP clients.</li>
<li>Provide on-site support to technicians during initial treatments for large and VIP accounts.</li>
<li>Support in MyRentokil Level 3 installation, monitoring and auditing.</li>
<li>Support the preparation of technical documentation, (IPM) and other service-related reports for major/report specific clients.</li>
<li>Use speed reporter to compile onsite IPM reports including root cause and recommendations to a high standard for all clients as required.</li>
<li>Ensure service recommendations and reports are properly communicated and left on-site after each treatment visit.</li>
<li>Assist in the preparation of service maps and related client documentation.</li>
<li>Deliver field-based training and coaching for new hires and existing team members to improve performance.</li>
<li>Ensure field teams consistently follow health and safety procedures and use appropriate personal protective equipment (PPE).</li>
<li>Monitor and control operational waste for their team.</li>
<li>Evaluate service quality through site inspections, review of service paperwork and digital reports, and direct feedback from clients.</li>
<li>Assess service quality via site inspections, paperwork/digital reports, and client feedback.</li>
<li>Track and follow up on high-infestation cases (by technician, pest type, and client) to ensure resolution and prevention</li>
<li>Support the execution of preventive maintenance activities across field operations.</li>
<li>Review and monitor technician work schedules, service records, signature capture, safety risk assessments, and overall productivity.</li>
<li>Collaborate with the Finance team during monthly inventory checks for vehicles and equipment.</li>
<li>Train technicians to identify and report potential sales leads during service visits.</li>
<li>Collaborate with the Technical Engineering team to document and report work-related incidents.</li>
<li>Support the Sales team by participating in client site surveys and technical assessments.</li>
<li>Participate in field testing of new products and share feedback with the Technical Engineering team.</li>
<li>Address and resolve service-related customer complaints through coordinated field interventions.</li>
<li>Assist in work planning and scheduling to maximize field team efficiency and service coverage.</li>
<li>Compile detailed, standards-compliant field inspection reports with observations and root cause analysis.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Environmental Health, Biology, Agriculture, Public Health, or a related field</li>
<li>Minimum 3 years of experience in pest control, field operations, or a supervisory role</li>
<li>Strong knowledge of pest control practices and safety standards (APL, SHE, PPE)</li>
<li>Experience in field inspections and resolving client complaints</li>
<li>Ability to train and coach field teams effectively</li>
<li>Proficient in using reporting tools and preparing technical documentation (e.g., MyRentokil, IPM reports, Speed reporter)</li>
<li>Strong communication skills in both English and Arabic</li>
</ul>Benefits<ul><li>Competitive Salary</li><li>Medical Insurance Class C</li></ul></div>

Field Quality Supervisor

Explore 2147+ Technical support technician in Riyadh this December. Find roles across top companies and apply now to boost your career.

2147 technical support technician jobs IN Riyadh

Technical Support

Agriculture Technician Jobs in Riyadh

Technical Support

Media and Technical Support-Female Only

Technical Support Coordinator.

Technicians (Saudi Exclusive)

Field Quality Supervisor