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is service support analyst

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technical support technician

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.
 
 Key Accountability Areas
 
 Warranty Claims Support:
 
 <ul>
 <li>
 Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
 </li>
 <li>
 Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.
 </li>
 </ul>
 
 Field Commissioning Assistance:
 
 <ul>
 <li>
 Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
 </li>
 <li>
 Contribute to ensuring systems meet project specifications and compliance standards.
 </li>
 <li>
 Document commissioning issues and assist in resolving them collaboratively.
 </li>
 </ul>
 
 Project Engineering Support:
 
 <ul>
 <li>
 Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
 </li>
 <li>
 Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.
 </li>
 </ul>
 
 Technical Documentation:
 
 <ul>
 <li>
 Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
 </li>
 <li>
 Support the preparation and review of clear, concise technical reports and documentation.
 </li>
 </ul>
 
 Learning and Development:
 
 <ul>
 <li>
 Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
 </li>
 <li>
 Contribute to improving engineering workflows by supporting process enhancements under supervision.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical EngineeringWork Experience 2 to 4 YearsTechnical / Functional Competencies Customer Service OrientationCustomer Service Programs
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Technical Support Engineer - ZIV | alfanar Electric

Kaspersky

<div>
 
 
 Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 26 years.
 
 
 
 
 We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
 
 
 
 
 
 
 
 Today our team has more than 4 500 top level experts, all of them regular people with their own talents and hobbies.
 
 
 
 
 Together we protect the world from cyber threats.
 
 
 
 
 
 
 
 Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
 
 
 
 
 
 
 We are now looking for a
 
 Resident Technical Support Engineer
 
 who will be acting as a support contact for one of our MSA Enterprise Customers.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Follow established guidelines or checklists to answer routine customer requests and suggest or promote alternative products or services;
 </li>
 <li>
 Refer customers to published materials and secondary sources (i.e. support portal, forum) so that customer enquiries are answered accurately and promptly;
 </li>
 <li>
 Follow established internal procedures, regulations and quality standards in order to provide high quality technical support and assistance regarding Company's products and services to partners&rsquo; engineers or B2B customers;
 </li>
 <li>
 Professionally communicate with customers and partners in local and in English language to quickly respond to their calls, web cases, e-mail and provide prompt resolution to ensure customer satisfaction;
 </li>
 <li>
 Perform registration, classification and prioritization of phone and self-service requests through given systems;
 </li>
 <li>
 Manage customer inquiries, troubleshoot customer issues and using appropriate reference materials and internal knowledge documents, research what may be the root cause of a problem;
 </li>
 <li>
 Escalate requests to higher support level groups according to the internal procedures;
 </li>
 <li>
 Promptly notify line management of exceptional technical issues.
 </li>
 </ul>
 
 
 
 
 This is not an exhaustive list of duties and the incumbent will be expected to perform different tasks as necessitated by his/her changing role within the organization and the overall business objectives of the organization.
 
 
 
 
 
 
 Required technical skills:
 
 
 
 
 
 
 Basic knowledge in:
 
 <ul>
 <li>
 MS SharePoint
 </li>
 <li>
 MS Teams
 </li>
 <li>
 MS Exchange
 </li>
 <li>
 MS SQL
 </li>
 <li>
 Microsoft OS (Server 2008+ and Windows 7+) at a system administration level
 </li>
 <li>
 Corporate networking infrastructures, including DNS, group policy, and AD structure etc.
 </li>
 <li>
 Troubleshooting skills including the ability to analyze logs, traces, and dump files
 </li>
 <li>
 Web and Messaging Systems
 </li>
 <li>
 Virtualization environments (VMware, Hyper-V, Citrix)
 </li>
 <li>
 Security solutions (Firewalls/authentication/encryption/AV MS, etc.)
 </li>
 <li>
 Experience with ticket systems as a plus
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 
 
 
 Tertiary education in Information Technology, Information Systems or Computer Science field and/or industry certifications or similar/equivalent.
 
 <ul>
 <li>
 CompTIA A+ or equivalent
 </li>
 <li>
 CompTIA N+ or equivalent
 </li>
 <li>
 CompTIA Server+ or equivalent
 </li>
 <li>
 MCP: Windows Server and Windows Client Systems
 </li>
 </ul>
 
 
 
 
 
 Required personal characteristics:
 
 
 
 
 
 <ul>
 <li>
 Customer and service oriented thinking
 </li>
 <li>
 Must be ready to improve own knowledge
 </li>
 <li>
 Ready to do the extra mile for customers and partners
 </li>
 <li>
 Ability to explain complex ideas in simple terms
 </li>
 <li>
 Conflict resolution skills
 </li>
 <li>
 Languages: Written and verbal English and Native language of the location
 </li>
 </ul>
 
 
 
 
 
 Application process:
 
 
 
 
 
 <ul>
 <li>
 HR Interview (30 min)
 </li>
 <li>
 Test assignment
 </li>
 <li>
 Interview with Hiring Team
 </li>
 <li>
 Meeting with Regional HR Lead
 </li>
 <li>
 Offer stage &amp; Reference check
 </li>
 </ul>
 
 
</div>

Resident Technical Support Engineer

Almajdouie

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Agriculture Technician Jobs in Riyadh

Abunayyan Holding

<div>
 
 
 Tech &amp; Warranty Support
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 
 
 Summary
 
 
 
 We are seeking, for one of our subsidiaries, a
 
 Tech &amp; Warranty Support
 
 professional to join our Operations Division. The role focuses on managing product return operations (RMA) and ensuring compliance with warranty procedures by coordinating across technical, logistics, and customer service teams. This position plays a vital part in improving process quality, reducing non-conformities, and enhancing customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as the main point of contact between
 
 Project Managers
 
 and
 
 Customer Service
 
 for Return Material Authorizations (RMAs).
 </li>
 <li>
 Track and follow up on
 
 non-conformities (NCs)
 
 , ensuring corrective actions are implemented by the Quality team.
 </li>
 <li>
 Coordinate with the
 
 logistics team
 
 to manage product return pickups and deliveries.
 </li>
 <li>
 Maintain clear communication by sharing tracking details and updates with stakeholders.
 </li>
 <li>
 Follow
 
 company SOPs
 
 for handling returned products &mdash; including inspection, segregation, repackaging, reuse, or e-scrapping.
 </li>
 <li>
 Support
 
 product diversions
 
 via RMA and Vendor Return Authorization (VRA) processes.
 </li>
 <li>
 Collaborate with
 
 Quality, Project Management, Logistics, and Customer Service
 
 teams.
 </li>
 <li>
 Ensure
 
 accurate inventory control
 
 of returned products in coordination with warehouses.
 </li>
 <li>
 Manage
 
 RMA inventory
 
 and determine proper disposition (reuse, repair, or scrap).
 </li>
 <li>
 Support
 
 failure analysis
 
 and assist in retrieving defective products for root cause studies.
 </li>
 <li>
 Oversee
 
 e-waste vendor management
 
 including registration, payment, and performance tracking.
 </li>
 <li>
 Continuously improve RMA documentation and reporting for greater efficiency.
 </li>
 <li>
 Collect and analyze data to prepare dashboards, summaries, and performance reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Electrical or Mechanical Engineering
 
 (or related field).
 </li>
 <li>
 Minimum
 
 4&ndash;6 years of experience
 
 in managing product returns (RMA), logistics, or supply chain processes.
 </li>
 <li>
 Hands-on experience in
 
 warehousing, order handling, transportation, and planning
 
 within a global supply chain.
 </li>
 <li>
 Knowledge of
 
 solar PV systems
 
 and
 
 electronic component failure analysis
 
 .
 </li>
 <li>
 Strong understanding of
 
 logistics policies, customs documentation, and INCOTERMS
 
 .
 </li>
 <li>
 Proficient in
 
 Power BI
 
 ,
 
 SAP
 
 , or
 
 NetSuite
 
 .
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong collaboration, attention to detail, and decision-making ability.
 </li>
 <li>
 Customer-centric mindset with the ability to understand business processes and cross-functional interactions.
 </li>
 </ul>
</div>

Tech & Warranty Support

Datamatics Global Services Ltd

<div>Job Title: Cabling, Stacking &amp; Racking Technician 
Location: Riyadh Onsite (Data Center / Office Environment) 
Type: Full Time (1 Year Contracted) 
Language: Arabic Speakers 
Candidate Location: Must be in Riyadh 
Experience: 3 to 5 Years 
Job Summary:
The Cabling, Stacking &amp; Racking Technician will handle all physical IT infrastructure setup activities, including structured cabling, equipment installation, racking, stacking, and patching in data centers and network rooms. The role ensures that infrastructure is deployed according to standards and safety practices. 
Key Responsibilities:<ul><li>
Perform racking, stacking, and cabling of network, server, and storage equipment.</li><li>
Install and label network cables, patch panels, and power connections.</li><li>
Support relocation, expansion, and maintenance activities in IT rooms or data centers.</li><li>
Ensure proper airflow, power distribution, and cable management.</li><li>
Assist in performing basic equipment checks and visual inspections.</li><li>
Document cabling layouts, labeling, and asset placements.</li><li>
Follow safety standards and maintain cleanliness in work areas.</li><li>
Coordinate with IT engineers and vendors during equipment installations.</li></ul> 
Qualifications and Skills:<ul><li>
Diploma or technical certification in Electrical, Electronics, or IT-related field.</li><li>
3&ndash;5 years of experience in cabling and data center operations.</li><li>
Familiarity with data center standards (TIA/EIA, ANSI).</li><li>
Knowledge of fiber and copper cabling standards (Cat6, Cat6A, etc.).</li><li>
Ability to read rack elevation diagrams and network layout drawings.</li><li>
Good physical condition and adherence to safety procedures.</li></ul>
tYEtVlk7aE</div>

Cabling, Stacking & Racking Specialist - IT Support

Khonaysser Power Factory

About the Role: We are looking for a qualified Generator Electrical Technician to handle installation, wiring, and troubleshooting of electrical systems in diesel and gas generators.Key Responsibilities: - Perform electrical installation and commissioning. - Conduct maintenance and fault diagnosis on electrical systems. - Repair alternators and control panels. - Calibrate and configure generator control modules. - Test generator output and ensure quality compliance. - Read and interpret electrical schematics. - Support synchronization and load testing.Qualifications &amp; Skills: - Diploma or Technical Certificate in Electrical Engineering. - 3+ years of experience in generator electrical maintenance. - Familiarity with alternators, control panels, and synchronization systems. - Experience with Deep Sea, ComAp, or SmartGen controllers. - Strong troubleshooting and safety skills.What We Offer: - Competitive salary. - Technical and career development opportunities. - Safe and professional work environment.Job Type: Full-timeAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in generator electrical maintenance.: 3 years (Required)</li></ul>Language:<ul><li>english (Required)</li></ul>License/Certification:<ul><li>Diploma or Technical Certificate in Electrical Engineering (Preferred)</li></ul>

Generator Electrical Technician

Explore 1995+ Technical support technician in Riyadh this November. Find roles across top companies and apply now to boost your career.