automotive technician

customer support specialist Jobs in Riyadh

customer support specialist

electrical technician

it administrator

systems administrator

technical support technician

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.
 
 
 
 
 This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
 
 
 
 
 The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.
 
 
 
 <ul>
 <li>
 Consistently provide an exceptional, pleasant and courteous service to all End Users
 </li>
 <li>
 Provide 2nd level support for escalated workstation and mobile related issues and requests
 </li>
 <li>
 Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
 </li>
 <li>
 Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
 </li>
 <li>
 Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
 </li>
 <li>
 Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
 </li>
 <li>
 Prioritize incidents and complaints to assure all SLOs are met
 </li>
 <li>
 Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
 </li>
 <li>
 Troubleshoot incidents and document resolution notes with root cause analysis
 </li>
 <li>
 Utilize all technical resources to solve end user incidents
 </li>
 <li>
 Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
 </li>
 <li>
 Escalate hardware repairs to third party providers as needed
 </li>
 <li>
 Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
 </li>
 <li>
 Installation of workstation, telephony, and mobile hardware/software as required
 </li>
 <li>
 Provision and prepare workstations using standard images
 </li>
 <li>
 Setup and install new workstations, loaners and other workstation related equipment
 </li>
 <li>
 Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
 </li>
 <li>
 Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
 </li>
 <li>
 Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
 </li>
 <li>
 Other duties and special projects as assigned
 </li>
 </ul>
 
 
 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
 </li>
 <li>
 Strong experience in providing exceptional customer service
 </li>
 <li>
 Intermediate level Networking connectivity knowledge and troubleshooting
 </li>
 <li>
 Intermediate level experience in Installation, configuration, and support of local and LAN printers
 </li>
 <li>
 Proven track record in delivering customer service excellence
 </li>
 <li>
 4-6 years of experience as a technician supporting over 300 users with the following:
 </li>
 <li>
 Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
 </li>
 <li>
 Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
 </li>
 <li>
 Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
 </li>
 <li>
 Active listening to end user needs, issues, complaints
 </li>
 <li>
 Ability to communicate effectively with wide variety of users, and technical teams
 </li>
 <li>
 Ability to support, and explain technical concepts to users at various levels of technical proficiency
 </li>
 <li>
 Effectively manage difficult or volatile situations
 </li>
 <li>
 Effective collaboration with peers and other groups
 </li>
 <li>
 Empathetic and patient
 </li>
 <li>
 Ability to effectively perform issue isolation and resolution in order to minimize downtime
 </li>
 <li>
 Ability to assess, analyze and research technical situations and provide viable alternatives
 </li>
 <li>
 Able to read and understand technical manuals, procedures, and OEM guides
 </li>
 <li>
 Ability to schedule and prioritize
 </li>
 <li>
 Ability to learn new technologies and procedures quickly
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Technical Support Analyst

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users. 
 
This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.<ul><li>
Consistently provide an exceptional, pleasant and courteous service to all End Users</li><li>
Provide 2nd level support for escalated workstation and mobile related issues and requests</li><li>
Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.</li><li>
Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly</li><li>
Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues</li><li>
Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support</li><li>
Prioritize incidents and complaints to assure all SLOs are met</li><li>
Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now</li><li>
Troubleshoot incidents and document resolution notes with root cause analysis</li><li>
Utilize all technical resources to solve end user incidents</li><li>
Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues</li><li>
Escalate hardware repairs to third party providers as needed</li><li>
Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions</li><li>
Installation of workstation, telephony, and mobile hardware/software as required</li><li>
Provision and prepare workstations using standard images</li><li>
Setup and install new workstations, loaners and other workstation related equipment</li><li>
Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed</li><li>
Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution</li><li>
Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities</li><li>
Other duties and special projects as assigned</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager 
Qualifications 
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience 
Preferred Qualifications:<ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li>
Strong experience in providing exceptional customer service</li><li>
Intermediate level Networking connectivity knowledge and troubleshooting</li><li>
Intermediate level experience in Installation, configuration, and support of local and LAN printers</li><li>
Proven track record in delivering customer service excellence</li><li>
4-6 years of experience as a technician supporting over 300 users with the following:</li><li>
Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software</li><li>
Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.</li><li>
Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android</li><li>
Active listening to end user needs, issues, complaints</li><li>
Ability to communicate effectively with wide variety of users, and technical teams</li><li>
Ability to support, and explain technical concepts to users at various levels of technical proficiency</li><li>
Effectively manage difficult or volatile situations</li><li>
Effective collaboration with peers and other groups</li><li>
Empathetic and patient</li><li>
Ability to effectively perform issue isolation and resolution in order to minimize downtime</li><li>
Ability to assess, analyze and research technical situations and provide viable alternatives</li><li>
Able to read and understand technical manuals, procedures, and OEM guides</li><li>
Ability to schedule and prioritize</li><li>
Ability to learn new technologies and procedures quickly</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Ruwa Construction & Development Co.

RUWA is seeking a part-time Technical Support / IT professional to assist employees with computer, software, and network issues. This is an on-call role to ensure smooth daily operations across our teams.Key Responsibilities:<ul><li>Provide timely technical assistance to employees with computer, software, and network issues</li><li>Troubleshoot hardware and software problems</li><li>Support setup and maintenance of workstations</li><li>Escalate complex issues when necessary</li></ul>Requirements:<ul><li>Proven experience in IT support or technical assistance</li><li>Strong problem-solving and communication skills</li><li>Familiarity with common office software and systems</li><li>Must be based in Riyadh and available for on-call support</li></ul>Apply: Send CV to hr.recruitment@ruwagroup.comSubject: Technical Support / IT &ndash; RiyadhJob Type: Full-time

Technical Support / IT (Part-Time, On-Call)

NICE ONE

<div>Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Technical Support, IT Troubleshooting &amp; User Assistance</h2><ul>
<li>Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.</li>
<li>Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.</li>
<li>Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport&rsquo;s standards.</li>
<li>Support the onboarding of new employees, including system setup, account provisioning, and device deployment.</li>
<li>Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.</li>
<li>Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.</li>
<li>Maintain up-to-date asset inventories and support system updates, backups, and security protocols.</li>
<li>Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.</li>
<li>Participate in the testing and roll-out of new technology solutions or upgrades across the organization.</li>
</ul><h3 class="jobSectionHeader">Essential Requirements &ndash; IT Technical Experience &amp; Customer Service Skills</h3><ul>
<li>Associate&rsquo;s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.</li>
<li>1&ndash;2 years of proven experience in IT support, help desk, or a technical troubleshooting role.</li>
<li>Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.</li>
<li>Solid understanding of networking concepts, endpoint security, and remote access tools.</li>
<li>Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.</li>
<li>Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.</li>
<li>Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.</li>
</ul><h4 class="jobSectionHeader">Professional Attributes &ndash; Initiative, Collaboration &amp; Continuous Learning in IT</h4><ul>
<li>Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.</li>
<li>Eager to learn about new technologies, digital trends, and best practices in sports IT environments.</li>
<li>Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.</li>
<li>Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.</li>
</ul><h5 class="jobSectionHeader">Career Growth &ndash; Training, Development &amp; Advancement at ITI Sport</h5><ul>
<li>Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.</li>
<li>Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.</li>
<li>Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.</li>
<li>Supportive, team-oriented culture that encourages professional growth and knowledge sharing.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Launch Your Technical Support Career with ITI Sport</h6>
Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!</div>

Technical Support Specialist – ITI Sport

Thabt Gulf Digital Soulution

AUTOMOTIVE TECHNICIANThe Car Installer Accessories Technician is responsible for installing, testing, and servicing automotive aftermarket accessories in vehicles. This includes electronic components, performance parts, lighting, and interior/exterior enhancements. The technician ensures all installations meet company and manufacturer standards for safety, quality, and functionality. The candidate is willing to work in the Kingdom of Saudi Arabia (KSA), Riyadh, or relocate as needed.Key Responsibilities:<ul><li>Install a wide range of automotive accessories (e.g., car accessories, audio systems, remote starters, dash cams, GPS systems, backup cameras, LED lighting, alarms, etc.).</li><li>Diagnose and troubleshoot electrical and mechanical issues related to installed accessories.</li><li>Follow schematics, manuals, and technical instructions for proper installations.</li><li>Maintain clean and organized workstations.</li><li>Ensure customer vehicles are protected during installation and returned in pristine condition.</li><li>Communicate effectively with customers and team members regarding installation details and product usage.</li><li>Maintain accurate records of installations, parts used, and work completed.</li><li>Stay updated on new accessories, tools, and installation techniques.</li><li>Adhere to all safety procedures and company policies.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (technical training preferred).</li><li>1+ years of experience in automotive accessory installation or related field.</li><li>Solid understanding of automotive electrical systems and components.</li><li>Strong attention to detail and manual dexterity.</li><li>Ability to work independently and manage multiple tasks efficiently.</li><li>Excellent customer service and communication skills.</li><li>Valid driver&rsquo;s license and clean driving record.</li></ul>Job Type: Full-time

Automotive Technician

Raytheon

<div>Date Posted:
2025-09-15
Country:
Saudi Arabia
Location:
SAU02118: SMP - RSADF, First Group, Riyadh 56789, Saudi Arabia
Position Role Type:
Unspecified
About Us:
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Job Summary
The Patriot Maintenance Technician plays a vital role in supporting the operational readiness and sustainment of Royal Saudi Air Defense Forces (RSADF) systems by providing expert technical assistance and maintenance services. This position involves aiding battery personnel in the emplacement, orientation, alignment, and adjustments of Patriot major end items, as well as supporting System Integration and Check-Out (SICO) processes. The technician isolates system malfunctions using advanced diagnostic tools, including automatic and semiautomatic maintenance programs, unit self-tests, Built-In Test Equipment (BITE), and external test equipment.
The technician performs repairs on a wide range of Patriot components, including the Information Coordination Central (ICC), Engagement Control Station (ECS), Radar Set (RS), Communication Relay Group (CRG), Battalion Maintenance Equipment (BME), Battery Maintenance Center (BMC), Identification Friend or Foe (IFF), Antenna Mast Group (AMG), Large Repair Parts Transporter (LRPT), Guided Missile Transporter (GMT), and Launching Station (LS). Additionally, the role involves providing technical support for Patriot power generation and communications equipment, assisting in missile handling operations, and ensuring adherence to safety policies, procedures, and standards.
Through participation in On-the-Job Training (OJT) programs, the technician demonstrates proper maintenance and troubleshooting techniques while identifying and correcting faulty work practices. Responsibilities also include preparing and submitting maintenance and System Problem Reports (SPRs) to the battery commander, ensuring accurate documentation of issues and resolutions. Other duties within the field of Patriot system maintenance are performed as required. This position requires a high level of technical expertise, attention to detail, and a commitment to excellence in maintaining and supporting complex defense systems.
This position is based remote locations in Saudi Arabia and can be changed at the request of customer.
What You Will Do<ul><li>
Provide technical advice and assist battery personnel in emplacement, orientation, alignment, checks, adjustments and System Integration and Check-Out (SICO) of the patriot major end items equipment.</li><li>
Isolate malfunctions in the system using automatic and semiautomatic program maintenance diagnostics, unit self-test, Built-In Test Equipment (BITE), and external test equipment.</li><li>
Perform repair of patriot Information Coordination Central (ICC), Engagement Control Station (ECS), Radar Set (RS), Communication Relay Group (CRG), Battalion Maintenance Equipment (BME), Battery Maintenance Center (BMC), Identification Friend or Foe (IFF), Antenna Mast Group (AMG), Large Repair Parts Transporter (LRPT), Guided Missile Transporter (GMT), and Launching Station (LS).</li><li>
Provide technical assistance in maintaining the patriot power generation equipment, and communications equipment.</li><li>
Assist in missile handling operations as required.</li><li>
Participate in On-the-Job Training (OJT) programs.</li><li>
Assist the Section Officer in enforcing safety policies, procedures, and standards.</li><li>
Identify faulty work practices and demonstrate proper maintenance and troubleshooting techniques.</li><li>
Prepare and submit maintenance reports and System Problem Reports (SPR&rsquo;s) to the battery commander.</li><li>
Performs other required work in the same field.</li></ul>
Travel Requirements<ul><li>
Ability to provide support as needed by traveling to company work locations around the Kingdom of Saudi Arabia.</li></ul>
Qualifications You Must Have<ul><li>
Associate degree in Engineering or Applied Science from an accredited foreign or local college or institute or equivalent electronics experience on the basis of a minimum 8 years of relevant experience.</li><li>
Must have successfully completed the Patriot Operator and System Mechanic (Patriot Organizational Maintenance) course or an equivalent course of instruction conducted by the U.S. Army Air Defense School or the Patriot system contractor.</li><li>
Less than two (2) years prior field experience in the operation, maintenance, test and repair of the ICC, ECS, RS, CRG, BME, BMC, IFF, AMG, LRPT, GMT and LS at Organizational Maintenance (OM) level.</li><li>
Must be proficient in orientation and alignment operations and in troubleshooting, isolating and correcting malfunctions in the Patriot system using automatic and semiautomatic program maintenance diagnostics, unit self-tests and Built-In Test Equipment (BITE).</li><li>
Must be skilled in the use of tools and test equipment contained in the Battery Maintenance Center, AN/TSM-164.</li><li>
Knowledgeable of the operation and organizational maintenance of power generation and communications equipment is required.</li></ul>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Patriot Maintenance Technician (Riyadh)

Explore 1870+ Technical support technician in Riyadh this September. Find roles across top companies and apply now to boost your career.

1870 technical support technician jobs IN Riyadh

Technical Support Analyst

Technical Support Analyst

Technical Support Analyst

Technical Support / IT (Part-Time, On-Call)

Technical Support Specialist – ITI Sport

Automotive Technician

Patriot Maintenance Technician (Riyadh)