customer care specialist

customer service manager

customer service specialist Jobs in Miami

customer service specialist

customer services specialist boxes and packaging Jobs in Miami

it help desk specialist (bilingual english/spanish) Jobs in Miami

customer support specialist

Leeds Professional Resources

Overview We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.Duties<ul><li>Respond promptly to customer inquiries via email and phone; emphasis on email customer service</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience</li><li>Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions</li><li>Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies</li><li>Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to improve customer support processes and share insights gained from client interactions</li></ul>Qualifications<ul><li>Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service</li><li>Strong sales aptitude with the ability to upsell or cross-sell products effectively</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for success in this role</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks</li><li>Experience with outbound calling campaigns and call center operations is advantageous</li><li>Demonstrated analysis skills to assess customer needs and resolve issues efficiently</li><li>Ability to perform data entry quickly and accurately while maintaining attention to detail</li><li>Familiarity with call etiquette standards and professional demeanor during all interactions</li></ul>Pay: $16.00 per hourWork Location: In person

Customer Service Specialist

Boxes and Packaging

Job Summary We are seeking a dynamic and detail-oriented Customer Services Specialist focused on Boxes and Packaging to join our vibrant team. In this role, you will be the frontline ambassador for our packaging solutions, ensuring clients receive exceptional support and guidance throughout their experience. Your energetic approach will help streamline customer interactions, resolve inquiries efficiently, and promote our packaging products with enthusiasm. This position offers an exciting opportunity to develop your communication skills while contributing to a fast-paced, customer-centric environment.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat regarding boxes and packaging options, orders, and services</li><li>Assist clients in selecting the appropriate packaging solutions based on their needs, providing detailed product information and recommendations</li><li>Process orders accurately using data entry systems, ensuring all details are correct and complete</li><li>Maintain excellent phone etiquette during outbound calls to follow up on orders or gather customer feedback</li><li>Support client services by resolving issues related to packaging orders, delivery schedules, or product returns with a positive attitude</li><li>Collaborate with sales teams to identify opportunities for upselling or cross-selling packaging products</li><li>Keep detailed records of customer interactions, transactions, and feedback to improve service quality and analyze trends</li></ul>Experience<ul><li>Previous experience in customer support or client services within a call center environment is highly preferred</li><li>Proven ability to handle outbound calling with confidence and professionalism</li><li>Strong communication skills in English; bilingual abilities are a plus for engaging diverse customer bases</li><li>Familiarity with Microsoft Office applications such as Word and Excel for data management and reporting</li><li>Demonstrated computer skills including navigation of CRM systems or order processing platforms</li><li>Experience in sales or upselling techniques that enhance customer satisfaction and business growth</li><li>Knowledge of call center protocols, phone etiquette, and analysis skills for assessing customer needs effectively</li><li>Ability to perform data entry accurately while maintaining high typing speeds</li><li>Cash handling experience is advantageous but not required</li></ul>Join us as a Customer Services Specialist &mdash; Boxes and Packaging &mdash; where your enthusiasm fuels exceptional service! Bring your multilingual talents, communication prowess, and passion for helping customers succeed. Together, we&rsquo;ll create memorable experiences that keep clients coming back for more!Pay: $20.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Kalorik

<div><div>Here at Kalorik, customer service is the key to everything that we do. We work to deliver high-quality, customer-focused, personable support with great efficiency. You will act as Kalorik's brand ambassador and the voice of the customer. We rely on you to actively listen to our customers by utilizing your customer service experience, care, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them, whether that is via chat, customer portals, email, phone, or social media. The role of Customer Care Specialist is essential to Kalorik's success and continued growth.</div>
<div></div><div>To ensure you receive the product knowledge and training necessary to deliver the best customer service possible, we require 30-days of on-site training and development prior to your hybrid work assignment.</div>
<div></div><div>Assignment may require occasional on-site attendance for special events, meetings, or to meet workload requirements and cross-departmental collaboration efforts.</div>
<div></div><div>Responsibilities:</div>
<ul><li>Provides positive interaction with customers while meeting service performance standards and working to improve efficiency.</li>
<li>Acts as an advocate to resolve customer inquiries submitted via chat, customer portals, email, phone, social media, and document in Freshdesk, ERP/CRM systems in a timely manner.</li>
<li>Develops and maintains vast knowledge of the products being offered. Retain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products.</li>
<li>Owns internal relationships required to satisfactorily resolve customer questions and issues.</li>
<li>Works with the sales team/account managers to better understand the needs of our large customers and determine methods to resolve and mitigate customer complaints.</li>
<li>Create and submit replacement orders, returns requests, credits, and shipping labels.</li>
<li>Advocates for customers by recommending changes to processes determined to be ineffective, by providing examples of customers who have been negatively affected.</li>
<li>Upselling when the opportunity arises.</li>
<li>All other duties as assigned.</li>
</ul>
<div> 
Education &amp; Requirements:</div>
<ul><li>High school diploma of GED; preferred associates degree or higher in business, communications, or related field.</li>
<li>Minimum 2 years customer care/service experience in a call center environment.</li>
<li>Practical experience in Freshdesk, ERP or CRM systems required.</li>
<li>A positive attitude and ability to understand and relate to customers based on their personalities and respond appropriately is necessary.</li>
<li>Excellent written and verbal communication skills.</li>
<li>The ability to think creatively to resolve issues satisfactorily.</li>
<li>The aptitude to speak Spanish/French may be advantageous, but not required.</li>
</ul><div>If you are a person who strives to meet and exceed goals, understands the importance of accuracy and time management and thrives in a fast-paced work environment, this opportunity is for you!</div>
<div></div><div>We are equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.</div></div>

Customer Care Specialist

American Vision Group Your Eye Specialists

JOB SUMMARY:The Call Center Representative is responsible for providing exceptional customer service by handling inbound and outbound calls. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by offering effective solutions.RESPONSIBILITIES:- Manage large volumes of inbound and outbound calls in a timely and efficient manner.- Follow communication scripts and guidelines when handling various topics.- Identify and assess customers' needs, clarify information, research issues, and provide solutions and alternatives.- Build and maintain positive relationships with customers by going the extra mile to engage them.- Accurately document all conversations in the call center database in a clear and comprehensive manner.- Achieve personal and team qualitative and quantitative targets.- Provide accurate and satisfactory answers to customer queries and concerns.- De-escalate situations involving dissatisfied customers, offering appropriate solutions and follow-up actions.-Perform other duties as assigned by the supervisor.-Must comply with HIPPA requirements.QUALIFICATIONS/SKILLS:- Ability to work independently with self-direction and flexibility.- Excellent problem-solving and critical thinking skills.- Previous experience in a customer support role is preferred.- Strong customer focus and adaptability to different personality types.- Ability to multitask, set priorities, and manage time effectively.- Exceptional verbal and written communication skills for patient interactions.- Active listening skills to determine customer needs and the best course of action.- Patience and friendliness in dealing with all types of customers.- Flexibility and adaptability to work in a fast-paced environment.- Proficiency with computers and familiarity with telephone etiquette.- Ability to troubleshoot issues and provide clear and concise directions to patients.Job Type: Full-timePay: From $15.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Care Representative

Flynn Group

<div>Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee&rsquo;s, Arby&rsquo;s, Panera Bread, Pizza Hut, Taco Bell, Wendy&rsquo;s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Planet Fitness prides itself on creating a unique environment where anyone &ndash; and we mean anyone &ndash; can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional &ldquo;Judgement Free&rdquo; member experience!
Skills Required<ul><li>
Customer Service experience preferred.</li><li>
Basic computer proficiency and strong attention to detail.</li><li>
Consistent punctuality and reliability.</li><li>
Strong communication skills.</li><li>
Ability to work well in a team environment.</li><li>
Willingness to learn and adapt.</li><li>
Problem-solving mindset.</li><li>
Ability to follow instructions and complete tasks independently.</li></ul>
Essential Duties and Responsibilities<ul><li>
Greet members and guests, always providing exceptional customer service.</li><li>
Answer phones courteously and assist callers with a variety of questions.</li><li>
Check members in and provide club tours to prospective members.</li><li>
Communicate updates and events to members and guests.</li><li>
Respond to member questions and concerns in a timely and professional manner.</li><li>
Conduct beverage or merchandise purchases on the point-of-sale system.</li><li>
Utilize POS system to assist with new memberships and existing membership questions.</li><li>
Go above and beyond to keep the front desk area and lobby clean and orderly.</li><li>
Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.</li><li>
Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.</li><li>
Frequent restroom/locker room cleaning and stocking.</li><li>
 Complete company assigned trainings and additional learning as directed.</li></ul>
Physical Demands<ul><li>
Ability to stand for extended periods during shifts.</li><li>
Frequent walking throughout the facility.</li><li>
Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.</li><li>
Reaching, bending, and kneeling as needed for cleaning and stocking tasks.</li><li>
Ability to work in a busy, noisy fitness environment.</li><li>
Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.</li></ul>
For a copy of Flynn Group&rsquo;s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!</div>

Member Services Representative (Overnight)

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 <ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-DD1
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

CINTOO

<div>Cintoo is a fast-growing startup developing a SaaS platform at the convergence of Reality Capture and Digital Twins, searching for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing business. Cintoo Cloud improves the performance and efficiency with a complete cloud-based, collaborative Scan &amp; BIM platform to manage and distribute Reality Capture data such as laser scan data with no compromise to accuracy. To date our customers have used our platform to capture over 2 billion square feet on active projects, across hundreds of sites in many countries in Manufacturing, Construction or Energy industries.

Position Overview:

A Technical Sales Specialist is a strategic individual who leads and presents all technical sales aspects of Cintoo Solutions to prospects and customers and establishes innovative new ideas for growing Cintoo&rsquo;s business. A technical specialist uses in-depth industry and software knowledge to uncover customer business issues, propose improvements, and achieve technical closure. They are actively involved in their industry&rsquo;s community by promoting Cintoo&rsquo;s unique business values.

Responsibilities:
<ul><li>
Account Plan Development: In partnership with Strategic Account Sales Executives, Inside Sales, and/or Channel Partner, develops a technical account plan and supports execution on the agreed upon strategies/tactics for closing business. Uses Cintoo company standard sales methodologies to ensure technical closure and alignment with sales strategies
</li><li>Technical Discovery &amp; Solution Fit: Performs in-depth assessments of customer processes to investigate, uncover and understand customer&rsquo;s business issues. Utilizes knowledge of business trends, technology, and industry to identify areas of opportunity for customer process improvement. Facilitates in discovery workshops of varying sizes to help uncover business issues/drivers/initiatives, and uses this information to connect Cintoo solutions to business outcome value. Leverages Cintoo solutions together with other resources to develop innovative solutions that satisfy technical, fiscal and schedule constraints within the customer&rsquo;s business
</li><li>Customer Closure: Provides customer solutions based on the understanding of their needs. Captures metrics for quantifying and justifying the customer&rsquo;s return on investment (ROI) to support business closure. Develops, delivers and demonstrates proposed solutions &amp; product overviews and relates them to the customer&rsquo;s business issues. with Strategic Account Sales Executives and Channel Partners to position solutions for customer adoption and success. Understands, positions and sells Cintoo&rsquo;s unique business value in competitive sales situations
</li><li>Customer Relationship Management : Develops a required level of knowledge of customers' business processes, workflows, and technical requirements to build &quot;trusted advisor&quot; relationships with customers. Maintains a comprehensive knowledge of the business processes, technology trends, and workflows, within their domain of expertise to provide insight and guidance required to position the value of Cintoo
</li><li>Collaboration &amp; Support : Develops and maintains trusted working relationships with sales teams and adjacent business resources (sales management, marketing, product development, support). Oversees and guides these resources within outlined account objectives to ensure customer satisfaction and business closure. Collaborates with others to support customer needs outside their domain of expertise, and to employ cross-selling tactics. Provides in-situation coaching and mentoring for Channel Partners on technical sales initiatives and execution
</li><li>Internal Leadership : Shares best practices, competitive information, innovation, and thought leadership within the sales organization, product divisions, Channel Partners and technical sales organizations locally and globally. Influences product development and product direction through customer feedback and identified business opportunities. Provides answers and shares knowledge on technical product and integration information pertaining to Cintoo or competitor products. Supports internal sales &amp; technical sales enablement through creation or localization of digital assets and content
</li><li>Social Selling: Participates in their industry&rsquo;s community through discussion groups and online/social mediums. Acts as an evangelist for Cintoo&rsquo;s solutions. Maintains and promotes the value of their industry expertise to Cintoo sales, Channel Partners, and customers. Is involved in marketing webinars, industry newsletters, blog and social media channels, and customer success stories. Participates in company sponsored events and tradeshows to promote Cintoo&rsquo;s solutions within target markets
</li></ul>Minimum Qualifications:
<ul><li>
Must have a minimum of 3 years&rsquo; experience in laser scanning and reality capture technology in the AEC or manufacturing industries.
</li><li>Understands the AEC and manufacturing industry and maintains knowledge of future trends.
</li><li>Understands project workflows from Plan, Design, Build and Manage lifecycle.
</li><li>Knowledge of industry standards, workflows, data formats and interoperability techniques.
</li><li>Understands Reality Capture for Design, Engineering and Construction and how to articulate and convey corresponding benefits.
</li><li>Software Knowledge and Capabilities
<ul><li>Working knowledge and proficiency with the following Autodesk Solutions:
<ul><li>Revit platform solutions (Architecture, Structure, MEP)
</li><li>Navisworks
</li><li>Autodesk Inventor/Fusion is a plus
</li><li>Relevant competitive solutions
</li></ul></li><li>Working knowledge of reality capture solutions (hardware/software)
<ul><li>Leica &ndash; Hardware + Register 360, Cyclone, etc.
</li><li>Faro &ndash; Hardware + Scene, Webshare, etc.
</li><li>Relevant competitive solutions
</li></ul></li></ul></li></ul>Preferred Qualifications:
<ul><li>
Bachelor&rsquo;s degree in Architecture, Engineering, Construction or related industry preferred.
</li><li>Professional registration(s)
<ul><li>Professional registration (P.E., AIA, etc) and industry accreditation (LEED AP, AGC, CSI, etc) preferred
</li></ul></li><li>Excellent oral communication and writing skills
</li><li>Comfortable presenting in front of large audiences
</li><li>Must have credibility and respect at the executive level and be able to connect technically at the user level
</li><li>Strong analytical skills in terms of solving complex problems within supported industry(s)
</li><li>Strong teamwork / relationship management skills
</li><li>Requirements gathering and discovery proficiency
</li><li>Sales methodology or technical sales experience a plus
</li><li>Works both independently and in team environments, and can manage multiple priorities
</li></ul>Benefits:
<ul><li>
Health insurance
</li><li>Dental insurance
</li><li>Vision insurance
</li><li>Paid time off</li></ul>

Location: Anywhere in EU or UK</div>

Technical Sales Specialists – BIM/Industry 4.0 Digital Twins - Remote (EU - UK)

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