core system support specialist

customer experience representative Jobs in Miami

customer experience representative

customer service representative Jobs in Miami

customer service representative

customer support specialist – compounding pharmacy technician Jobs in Miami

help desk analyst

customer support specialist

Pharmetika

Customer Support Specialist &ndash; Compounding Pharmacy TechnicianAs a Pharmetika Customer Support Specialist, you will serve as a trusted resource for pharmacy teams using Pharmetika&rsquo;s Electric Lab and ION customer offerings. You will assist technicians, pharmacists, and pharmacy staff by troubleshooting issues, answering workflow questions, providing product guidance, and helping customers maximize the value of our platform.The ideal candidate has hands-on experience in a compounding pharmacy, enjoys solving problems, communicates clearly, and is excited to learn new technology.Responsibilities<ul><li>Act as a product champion, prioritizing client success and maintaining a high standard of service.</li><li>Provide exceptional phone, email, and chat communications to pharmacy customers.</li><li>Distinguish between software defects and user errors, guiding customers toward appropriate solutions for both.</li><li>Assist customers with compounding workflows, inventory management, prescription processing, and billing-related questions within the software.</li><li>Documents clear, accurate and detailed customer interactions and resolutions for repeatability.</li><li>Escalate software defects or complex issues to the appropriate internal teams.</li><li>Collaborate with Product, Development, Implementation, and Training teams to improve the customer experience.</li><li>Identify opportunities to educate customers on best practices and more efficient workflows.</li><li>Test new software features and provide feedback from the perspective of a pharmacy end user.</li><li>Maintain a high level of product knowledge through ongoing training.</li><li>Troubleshoot and classify issues to support root-cause resolution.</li><li>Ability to maintain empathy and patience while assisting users who may be stressed or in high-pressure environments.</li><li>A self-starter mindset, comfortable navigating ambiguity while working independently.</li><li>Willingness and capability to travel for annual client visits if required (preferred).</li></ul>Required Qualifications <ul><li>2+ years of experience as a Compounding Pharmacy Technician.</li><li>Strong understanding of non-sterile and/or sterile compounding workflows.</li><li>Proficient in navigating standard operating systems (macOS, Windows) and common productivity software.</li><li>Familiarity with pharmacy inventory management, prescription processing, and compounding documentation.</li><li>Excellent communication and customer service skills.</li><li>Strong troubleshooting and critical-thinking abilities.</li><li>Comfortable learning new software applications.</li><li>Ability to manage and appropriately prioritize competing requests in a fast-paced environment.</li></ul>Preferred<ul><li>Pharmacy technician certification (CPhT) or applicable state registration.</li><li>Experience using a compounding pharmacy management software.</li><li>Pharmetika software experience is a plus.</li><li>Technical support or customer service experience is a plus.</li></ul>Location &amp; SchedulePrimary Locations:US-FL-Miami, FLUS-TX-Houston, TXUS-TX-Madison, WISchedule: Full-time, salariedCompany Benefits &amp; PerksWe take care of our team so you can focus on making a difference in the pharmacy industry. Our comprehensive benefits package includes:<ul><li>Wellness &amp; Security: Competitive health, dental, and vision insurance, along with disability coverage to support your long-term health and peace of mind.</li><li>Work-Life Balance: Generous Paid Time Off (PTO) policy and maternity leave to ensure you have time for what matters most.</li><li>Future Planning: Retirement planning options to help you build financial security for the future.</li><li>Team &amp; Culture: Annual company outings to celebrate our wins and build connections with your colleagues.</li></ul>Pay: From $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Pharmacy technician: 2 years (Required)</li></ul>License/Certification:<ul><li>Registered Pharmacy Technician (Preferred)</li></ul>Work Location: Hybrid remote in Miami, FL 33134

Customer Support Specialist – Compounding Pharmacy Technician

Abbott

<div>
 Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
 
 
 
 W
 
 
 orking at Abbott
 
 
 
 At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to :
 
 
 <ul>
 <li>
 Career development with an international company where you can grow the career you dream of.
 </li>
 <li>
 An excellent retirement savings plan with high employer contribution
 </li>
 <li>
 Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.
 </li>
 <li>
 A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
 </li>
 <li>
 A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
 
 
 </li>
 </ul>
 
 The Opportunity
 
 
 
 This is a field-based position, supporting Abbott&rsquo;s Vascular division. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices, peripheral stents, thrombectomy catheters and atherectomy devices.
 
 
 We currently have an opportunity for a
 
 Senior
 
 
 Clinical Specialist, Coronary, in Miami, FL
 
 . The Clinical Specialist will primarily be responsible for case planning, case support coverage, and product pull- through throughout the designated territory, and throughout the Region as needed. The Clinical Specialist will promote Vascular products through education, service and training of customers in the hospital setting. The Clinical Specialist will provide clinical education and sales support in order to assist in achieving projected sales goals, increasing sales revenues within assigned product lines, and increasing market share.
 
 
 
 What You&rsquo;ll Work On
 
 
 
 <ul>
 <li>
 Serves as the technical procedure and product expert in support of case coverage in the hospital setting.
 </li>
 <li>
 Meet with existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Vascular products can help them to achieve their goals.
 </li>
 <li>
 Develop relationships with hospital personnel; make new contacts in hospital departments; identify key decision makers.
 </li>
 <li>
 Serve as primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.
 </li>
 <li>
 Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
 </li>
 <li>
 Attend clinical procedures in the Cardiac Cath Lab, Interventional Radiology Lab, and Operating Room to ensure customer and patient success with Vascular products.
 </li>
 <li>
 Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.
 </li>
 <li>
 Support the broader Region as needed with case support in addition to defined territory.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent combination of education and experience
 </li>
 <li>
 5+ years of related work experience
 </li>
 <li>
 Ability to travel 50% within assigned region
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Patient interaction experience within a lab/operating room environment
 </li>
 <li>
 Relevant Technical Certification
 
 
 </li>
 </ul>
 
 Apply Now
 
 
 
 
 Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives :
 
 www.abbottbenefits.com
 
 
 Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
 
 
 Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
 
 
 The base pay for this position is $68,000.00 &ndash; $136,000.00. In specific locations, the pay range may vary from the range posted.
</div>

Senior Clinical Specialist, Coronary - Miami, FL

Best Buy

<div><div>As a Retail Sales Specialist at our Meta Lab, you&rsquo;ll provide shoppers with personalized solutions, including AI glasses and VR headsets. In this role, you&rsquo;ll lean into your people skills and passion for technology to create unforgettable customer experiences, such as demos and personalized fittings. We&rsquo;ll provide ongoing training and self-guided learning, so you&rsquo;re always ready to showcase the latest Meta products and services. 
 
What you&rsquo;ll do</div><ul><li><div>
Use skills learned from training to engage with customers, provide them with complete solutions and create positive experiences</div></li><li><div>
Use available tools to stay current on promotional initiatives and help drive profitable growth</div></li><li><div>
Generate future opportunities by discovering customers&rsquo; current and long-term tech needs</div></li><li><div>
Embrace our learning culture to continuously improve existing skills while acquiring new ones</div></li><li><div>
Maintain merchandising and organization in your department</div></li></ul><div>
Basic qualifications</div><ul><li><div>
Must be at least 18 years old</div></li><li><div>
Ability to work successfully as part of a team</div></li></ul><div>
Preferred qualifications</div><ul><li><div>
3 months of experience working in customer service, sales or related fields</div></li></ul><div>
What&rsquo;s in it for you 
 
We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. 
 
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. 
 
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary 
 
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. 
 
About us 
 
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes. 
 
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade; 
 
Best Buy is an equal opportunity employer. 
 
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
Position Type: Part time</div>

Retail Sales Specialist - Meta Lab

ANDES

<div>About Andes
Founded in 2011, Andes Global Trading is a leader in the frozen and refrigerated food trading industry across the Americas, specializing in pork, beef, poultry, and vegetables. Our customers, suppliers, and offices are located throughout the region and around the world.
Position Summary
The Logistics Specialist &ndash; Domestic is responsible for managing assigned shipments from the time the load is entered into the system through final delivery to the customer.
This customer-facing role coordinates end-to-end domestic transportation, including plant and freezer pickups, warehouse transfers, delivery appointments, and final delivery. The position maintains accurate shipment information, manages each load within the approved logistics budget, and provides proactive communication to customers, traders, suppliers, carriers, warehouses, and internal teams.
Key Responsibilities<ul><li>
Manage assigned domestic shipments from order entry through final delivery.</li><li>
Serve as the primary logistics contact for assigned customers and traders.</li><li>
Coordinate product availability, pickup dates, shipping requirements, and delivery expectations with suppliers, freezers, and warehouses.</li><li>
Select and secure qualified carriers based on service requirements, delivery schedules, and approved budgets.</li><li>
Schedule plant and freezer pickups, warehouse transfers, delivery appointments, and other transportation activities.</li><li>
Provide carriers, freezers, and warehouses with complete and accurate pickup and delivery instructions.</li><li>
Track shipments from pickup through delivery and proactively address delays, missed appointments, equipment issues, temperature concerns, or other service exceptions.</li><li>
Provide timely updates to customers and traders regarding shipment status, estimated delivery times, delays, and additional costs.</li><li>
Respond to customer inquiries and professionally manage delivery concerns, rejections, claims, or service issues.</li><li>
Maintain complete and accurate shipment information in SAP and all internal tracking systems.</li><li>
Manage each load within the approved logistics budget and obtain approval for costs outside the established budget.</li><li>
Minimize avoidable expenses, including layovers, detention, storage, redelivery charges, and missed appointment fees.</li><li>
Verify pickup and delivery completion and collect required supporting documents, including bills of lading and proof of delivery.</li><li>
Work with carriers, suppliers, freezers, warehouses, customers, and internal departments to resolve operational issues.</li><li>
Escalate significant delays, service failures, product concerns, and additional costs to traders and management.</li><li>
Confirm final delivery and ensure shipment records are complete and properly closed.</li></ul>
Required Experience and Skills<ul><li>
Three or more years of experience in domestic logistics, transportation, order management, or supply chain.</li><li>
Experience coordinating domestic transportation, including plant or freezer pickups, warehouse transfers, and customer deliveries.</li><li>
Full professional fluency in both English and Spanish, written and spoken, is required. Intermediate proficiency will not be considered.</li><li>
Strong customer service, communication, problem-solving, and cost-management skills.</li><li>
Ability to communicate professionally with customers and manage difficult or time-sensitive situations.</li><li>
Highly organized and detail-oriented, with the ability to manage multiple shipments in a fast-paced environment.</li><li>
Proficiency in Microsoft Office, particularly Excel.</li><li>
Experience with SAP Business One, a transportation management system, or a similar platform preferred.</li><li>
Bachelor&rsquo;s degree in business, supply chain, logistics, or a related field, or equivalent professional experience.</li></ul>
Why Work for Andes?
At Andes, we look for people who think like owners and take responsibility for their work. Our culture is built on trust, integrity, communication, commitment, teamwork, and a willingness to go the extra mile
wcBZ8vLVoI</div>

Logistics Specialist - Domestic

University of Miami

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The Department of Surgery is currently seeking a temporary Clinical Research Data Specialist to work part time hours in Miami.
CORE JOB SUMMARY
 
The Clinical Research Data Specialist assists in creating, updating, and maintaining research charts and case report forms, including regulatory related issues, in accordance with department standard operating procedures, under the supervision of the Principal Investigator (PI) and supervisor. The Clinical Research Data Specialist is responsible for the compilation, registration and submission of data, monitoring compliance with the protocol, adherence to SOPs, and all applicable regulations and guidelines.
 
 
CORE JOB FUNCTIONS
<ul><li>Extracts clinical data and research data from electronic medical records and other sources and enters this data in the clinical paper-based or electronic data capture system for each assigned study.
</li><li>Manages a workload of studies commensurate to level of experience
</li><li>Answers data clarifications (i.e., data queries) for each study.
</li><li>Schedules and meets with study monitors and assures patient cases are ready for each monitor visit and items are addressed after each monitoring visit.
</li><li>Develops source data worksheets specific to each assigned study.
</li><li>Assures clinical issues from monitoring reports are addressed and closed out before the next monitoring visit.
</li><li>Assures all study requirements are documented and meet both internal and external regulations in accordance with protocol guidelines.
</li><li>Maintains logs (i.e., TAS submissions, Velos etc.) in a timely manner according to department SOPs.
</li><li>Participates in site initiation visits (SIV), monitoring visits and participates in site disease group (SDG) team and PI oversight meetings as required.
</li><li>Assists multidisciplinary team in research activities.
</li><li>Maintains study binders and filings according to protocol requirements and department policy.
</li><li>Adheres to all UM and department policies and procedures.
</li><li>Compiles patient data for Investigator review to determine patient eligibility for protocol enrollment.
</li><li>Maintains screening, enrollment, adverse event, deviation, tumor measurement, concomitant medication, delegation and other sponsor and/or protocol specific logs.
</li><li>Ensures work environment is organized and functions efficiently. Participates in a collaborative, empowered work environment as demonstrated through teamwork. Demonstrates a level of professional practice that supports the delivery of appropriate care and positive working relationships throughout the medical center.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets. 
</li></ul> 
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
 
 
CORE QUALIFICATIONS
<ul><li>High School Diploma or equivalent/relevant experience, certification or license
</li><li>No previous experience required
</li><li>Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
</li><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. 
</li></ul> 
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Part time
Employee Type:
Temporary</div>

Clinical Research Data Specialist

Wells Fargo

<div>Posting Location(s):
Red Road &ndash; 900 SW 57 Avenue, Miami, FL 33144
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in‑branch interactions, scheduled conversations, and proactive outreach. You will learn about customers&rsquo; goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.
You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth.
As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo&rsquo;s training and coaching.
In this role you will:<ul><li>
Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement</li><li>
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions</li><li>
Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals</li><li>
Support everyday banking needs, including new account openings, service requests, and credit applications</li><li>
Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards</li><li>
Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs</li><li>
Deliver accurate, compliant service while exercising sound judgement within defined risk controls</li><li>
Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise</li></ul>
Required Qualifications:<ul><li>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations</li><li>
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement</li><li>
Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs</li><li>
Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience</li><li>
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed</li><li>
Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience</li><li>
Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns</li></ul>
Job Expectations:<ul><li>
Ability to work a schedule that will include Saturdays</li><li>
Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.</li></ul><ul><li>
SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.</li><li>
This position is not eligible for Visa sponsorship</li></ul>
#LI-AM4
Posting End Date:
8 Aug 2026<ul><li>Job posting may come down early due to volume of applicants.</li></ul>
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit&rsquo;s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Personal Banker-Red Road Miami FL

Macy's

<div>Be part of an amazing story

Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales &amp; Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy&rsquo;s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy&rsquo;s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do
<ul>
<li>Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences</li>
<li>Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency</li>
<li>Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results</li>
<li>Manage selling support, including the stockroom, signing, equipment, and merchandising</li>
<li>Support other operational areas such as OMNI, Style, and Asset Protection</li>
<li>Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover</li>
<li>Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas</li>
<li>Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues</li>
<li>Work a flexible retail schedule, including days, evenings, holidays, and weekends</li>
<li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li>
<li>In addition to the essential duties mentioned above, other duties may be assigned</li>
</ul>
Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues

Communication Skills: Consistently clear and effective communicator, writer, and presenter

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are
<ul>
<li>Candidates with a Bachelor&rsquo;s degree or equivalent work experience in a related field are encouraged to apply.</li>
<li>Candidates with a High School diploma or equivalent are encouraged to apply.
<ul><li>3-5 years of management experience in retail</li>
</ul></li><li>This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
<ul><li>Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders</li>
<li>May involve reaching above eye level</li>
<li>Requires close vision, color vision, depth perception, and focus adjustment</li>
</ul></li><li>Able to work a flexible schedule based on department and company needs</li>
</ul>
What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
<li>Tuition reimbursement</li>
</ul>
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.

Join us and help write the next chapter in our story - apply today! 


This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 


STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</div>

Manager, Sales and Customer Service

Explore 95+ Customer support specialist in Miami this August. Find roles across top companies and apply now to boost your career.