bilingual remote customer service rep Jobs in Miami

bilingual remote customer service rep

core system support specialist Jobs in Miami

core system support specialist

customer experience representative Jobs in Miami

customer experience representative

customer service agent (remote) Jobs in Miami

customer service agent (remote)

customer service representative Jobs in Miami

customer service representative

customer support specialist

BLOSSOM

<div>Job Summary
The Core System Support Specialist (Tier 1) serves as the first point of contact for credit union clients, providing prompt and professional support for core banking software and related systems. This role is responsible for diagnosing, troubleshooting, and resolving issues related to core platform functionality &mdash; including member data, transaction processing, account maintenance, and system configurations &mdash; while delivering an exceptional client experience.
Supervisory Responsibilities:
None
Duties / Responsibilities:<ul><li>Serve as first-line support for credit union clients contacting Blossom via phone, email, or ticketing system regarding core banking software issues and inquiries.</li><li>Troubleshoot and resolve core system issues including member account data discrepancies, transaction processing errors, account maintenance functions, and software configuration questions.</li><li>Guide credit union staff through core software navigation, workflows, and best practices specific to their platform (e.g., Symitar/Episys, Corelation, Jack Henry, Fiserv).</li><li>Accurately log, track, and document all client interactions, issue details, and resolutions in the support ticketing system; escalate complex or unresolved issues to Tier 2 or appropriate internal teams.</li><li>Communicate regularly with members of the support, product development, and quality assurance teams to discuss recurring core system issues and share solutions and best practices.</li><li>Maintain and update the internal client information database and core system documentation.</li><li>Assist with software installation, system updates, and troubleshooting of related core platform components; refer issues beyond scope to appropriate staff.</li><li>Attend training sessions on core software updates, new product releases, and industry changes; assist in developing user manuals and internal knowledge base articles.</li><li>As experience grows, provide end-user training on core software functionality and related hardware or peripheral use.</li><li>Assist individuals with disabilities with use of software and hardware, providing adaptive accommodations as needed.</li><li>Participate in ongoing professional development to stay current with core banking software, credit union operations, and industry trends.</li><li>Perform other related duties as assigned.</li></ul>
Required Skills / Abilities:<ul><li>Working knowledge of core banking platforms used at credit unions (e.g., Symitar/Episys, Corelation Teller, Jack Henry Symitar, Fiserv DNA) or demonstrated aptitude to learn quickly.</li><li>Understanding of credit union operations including member accounts, share and loan products, transaction processing, and ACH/NACHA workflows.</li><li>Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals.</li><li>Proficient in Google Workspace; working knowledge of SQL and/or XML preferred for core data troubleshooting.</li><li>Excellent communication skills, including active listening and the ability to translate technical information to non-technical users.</li><li>Excellent interpersonal and telephone skills; willingness to have calls monitored for quality assurance.</li><li>Service-oriented with proven ability to resolve client issues professionally and efficiently.</li><li>Ability to maintain professionalism and composure in high-volume or stressful situations.</li><li>Strong problem-solving and troubleshooting skills with excellent written and organizational abilities.</li><li>Effective at managing multiple tasks simultaneously in a fast-paced environment.</li><li>Proven desire to expand knowledge of core banking systems and the credit union industry.</li></ul>
Education and Experience:<ul><li>Minimum two years of experience supporting or working within core banking software at a credit union or financial institution, OR two or more years of technical support experience in a software/SaaS environment.</li><li>Financial institution experience &mdash; especially in credit unions or with core system platforms &mdash; strongly preferred; three years of customer service experience required if no direct financial institution experience.</li><li>Associate&rsquo;s degree with coursework in information technology, business, or a related field preferred; high school diploma or equivalent required.</li></ul>
Physical Requirements:<ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Must be able to lift up to 15 pounds at times.</li></ul>
What We Offer:<ul><li>
Health, fully covered: Company-paid medical, dental, and vision insurance.</li><li>
Life &amp; AD&amp;D: Company-paid life and accidental death &amp; dismemberment coverage.</li><li>
Income protection: Company-paid short- and long-term disability.</li><li>
401(k) with match: Save for the long run, and we&rsquo;ll match.</li><li>
Remote allowance: Cell phone and internet connectivity expenses support.</li><li>
Flexible spending: FSA and Dependent Care (DCSA) accounts to stretch your pre-tax dollars.</li><li>
Unlimited PTO: Take the time you actually need.</li><li>
Employee Assistance Program (EAP): Confidential support for life&rsquo;s harder moments.</li><li>
Supplemental coverage: Voluntary insurance options to round out your plan.</li></ul></div>

Core System Support Specialist

Boats Group

<div><div>Customer Experience Representative
</div><div>(Miami, FL - Hybrid) 
</div>
<div></div><div>About the role</div>
<div> 
We are seeking a Customer Experience Representative to join our For Sale by Owner (FSBO) team &mdash; a results-oriented professional who brings strategic thinking, ownership, and polished communication to every client interaction. This is not a traditional call center role; it is a career-track position for someone who thrives at the intersection of consultative service, relationship-building, and operational excellence. In this role, you will engage with a high volume of FSBO clients across inbound and outbound channels, serving as a knowledgeable and trusted resource at every stage of their experience. You will be expected to exercise sound judgment, communicate proactively, and consistently deliver interactions that drive satisfaction, loyalty, and renewal. 
 
Key Responsibilities:</div>
<ul><li>Handle a high volume of inbound and outbound customer interactions via phone and email, resolving inquiries with professionalism, efficiency, and care.</li>
<li>Conduct proactive outreach to FSBO clients to check in on their experience, address concerns early, and introduce relevant renewal and upsell opportunities in a consultative, non-pressured manner.</li>
<li>Recognize and respond to client dissatisfaction signals, escalating appropriately and taking ownership of resolution to protect the client relationship.</li>
<li>Deliver complex information clearly and accessibly, helping clients navigate platform features, troubleshoot issues, and maximize the value of their subscription.</li>
<li>Maintain accurate, timely CRM documentation in Salesforce, ensuring all client interactions and outcomes are captured to support team visibility and follow-up.</li>
<li>Identify recurring client pain points and share structured feedback with team leads and cross-functional partners to inform service and product improvements.</li>
<li>Consistently meet or exceed individual KPIs including client satisfaction scores, first-contact resolution rate, renewal conversion, and response time targets.</li>
</ul><div>Qualifications: 
 
Required:</div>
<ul><li>2+ years of experience in a customer-facing role such as customer success, inside sales support, high-touch service environment, or similar.</li>
<li>Proven ability to handle complex or sensitive client interactions with professionalism, empathy, and a resolution-oriented mindset.</li>
<li>Exceptional verbal and written communication skills, with the ability to adapt tone and approach to a wide range of client situations.</li>
<li>Proficiency with CRM platforms; Salesforce experience strongly preferred.</li>
<li>Strong organizational skills with the ability to manage high interaction volumes without sacrificing quality or attention to detail.</li>
<li>Comfort interpreting basic performance data (satisfaction scores, renewal rates, resolution metrics) to self-manage and improve outcomes.</li>
</ul><div>Preferred</div>
<ul><li>Experience in a marketplace-driven platform.</li>
<li>Background in subscription-based or renewal-driven service models.</li>
</ul><div>Core Competencies:</div>
<ul><li>Customer Centricity - You put customer outcomes at the center of every decision and interaction</li>
<li>Consultative Communication - You listen actively, ask the right questions, and guide clients toward solutions in a way that builds trust</li>
<li>Accountability &amp; Ownership - You follow through on commitments, resolve issues completely, and proactively flag concerns before they escalate</li>
<li>Adaptability - You navigate a fast-paced, varied workload with composure and sound judgment</li>
<li>Collaborative Impact - You contribute to team performance, share knowledge generously, and make those around you better</li>
</ul><div>What You'll Receive:</div>
<ul><li>Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.</li>
<li>Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year</li>
<li>Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.</li>
<li>Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.</li>
<li>Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.</li>
<li>Commuter Benefits: Park conveniently in our building&rsquo;s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.</li>
<li>Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.</li>
<li>Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.</li>
</ul>
<div></div><div>About Our Crew</div>
<div>Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe. 
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won&rsquo;t find at other companies. We&rsquo;re the best at what we do because we&rsquo;re working in an industry we love. When you walk through our doors, you&rsquo;ll find smart, dedicated people who consider one another family. 
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here! 
 
#LI-Hybrid</div></div>

Customer Experience Representative

Paper Alternative Solutions

<div>Description: 
**This is a remote position for Florida residents only! 
Bilingual Remote Customer Service Representative
&iquest;Eres fluido en espa&ntilde;ol y ingl&eacute;s? Buscamos representantes biling&uuml;es de servicio al cliente.
**Candidates must be able to read/speak Spanish fluently, including numbers and the alphabet.
Pay: $14.50 per hour
Home Workplace Requirements:<ul><li>
Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum.</li><li>
We supply the computer equipment.</li></ul>
Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements: 
Duties:&middot; Receive telephone calls and provide responses to callers.&middot; Identify situations that require further research and monitoring.&middot; Record all interactions in Microsoft Dynamics Customer Service module.&middot; Advise supervisor of issues and problems
Skills:&middot; 6 months or more experience dealing with the public.&middot; Excellent communication skills to understand and effectively respond to callers.&middot; Analytical skills to rapidly review and interpret data.&middot; Excellent keyboarding skills with PC and Windows operating system&middot; Interpersonal skill to respond in a concise and courteous manner. 
Work Schedules:<ul><li>
Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)</li><li>
Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )</li><li>
Occasional overtime may be required, including working optional Saturday for training purposes.</li></ul>
Operation Schedule: Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.
Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.</div>

Bilingual Remote Customer Service Rep

PIMCO Dynamic Income Fund

Remote Customer Service Representative Company: PIMCO Dynamic Income Fund Location: Miami, Florida, United States (Remote) Employment Type: Part-Time Salary: $21 - $34 USD per hour Job Overview PIMCO Dynamic Income Fund, a leading closed-end fixed-income fund managed by PIMCO, is seeking a dedicated and professional Remote Customer Service Representative to join our team on a part-time basis. Our fund invests globally across multiple fixed-income sectors with a primary goal of delivering current income to our clients. We are looking for an individual who is passionate about providing exceptional service and can act as a key point of contact for our valued customers. This is an excellent opportunity for a self-motivated individual to work remotely and contribute to a dynamic and successful organisation. Responsibilities * Serve as the first point of contact for customer enquiries, handling them in a professional and timely manner via phone, email, and live chat. * Provide accurate and clear information regarding our fund and services. * Resolve customer issues and complaints effectively, aiming for first-contact resolution wherever possible. * Maintain precise and detailed records of all customer interactions and transactions. * Escalate complex or unresolved issues to the appropriate internal teams for further investigation. * Collaborate with team members to ensure a consistent and high-quality customer experience. * Adhere to all company policies and procedures to ensure compliance and quality standards. Qualifications * Proven experience in a customer-facing or customer service role. * Exceptional verbal and written communication skills in English. * Strong problem-solving abilities and a calm, patient demeanour. * Proficiency in using standard office software and CRM systems. * Excellent organisational and time-management skills, with the ability to work independently in a remote setting. * A high level of attention to detail and accuracy. * A keen interest or prior experience in the financial services industry would be highly advantageous. Benefits * A competitive hourly wage. * The flexibility of a remote, part-time position. * Opportunities for professional development and training. * A supportive and collaborative team environment within a respected global organisation.

Remote Customer Service Representative

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:<div>
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.</div><div><div><div><div><div><div><div><div><div>
Work Location:
This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role.
Candidates must be able to commute when on-site work resumes.
What you will do:<ul><li>
Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail</li><li>
Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries</li><li>
Communicate with customers and agents in a professional and courteous manner</li><li>
Meet required team metrics</li><li>
Stay current on all required training</li></ul>
What you bring:<ul><li>
At least 1 year of customer service experience</li><li>
Time Management</li><li>
Must be at least 18 years old and have a high school diploma or GED</li><li>
Be proficient in: Microsoft-Word, Excel, Outlook &amp; data entry and type 30 WPM</li><li>
Knowledge of US and world geography and time zones is preferred</li><li>
Call Center experience is preferred</li><li>
Must have outstanding communication, customer service, and organizational skills</li><li>
Be able to operate in a fast-paced and demanding environment</li><li>
Be flexible - with the ability to work additional hours as business requires</li><li>
Shift / Hours: Fri - Mon from 10:30 PM - 8:30 AM EST
Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks.</li></ul></div></div></div></div></div></div></div></div></div>
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Logistics Coordinator, Fri–Mon 10:00pm - 8:30am EST ( Remote Local to Miami )

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 Division: Multifamily
 Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 <ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

Building Theory

About Us Building Theory delivers multidisciplinary engineering and construction services across North America. Our expertise spans structural design, prefab &amp; precast modular systems manufacturing and installation, BIM and 3D&ndash;6D modeling, and turnkey project coordination. We support projects ranging from infrastructure improvements to large-scale commercial, industrial, residential, educational, and healthcare developments. We pride ourselves on strong client relationships, technical excellence, and a culture built on integrity, accountability, innovation, and respect.Position OverviewWe are seeking a Social Media Specialist/Engineering Content Creator to support our engineering and construction teams. This role is ideal for someone with a strong work ethic, exceptional communication skills, and a passion for the engineering and construction industry. The right candidate thrives in a fast-paced environment, is highly organized, and aligns with our company values: hard work, professionalism, honesty, respect, and teamwork.Key Responsibilities:<ul><li>Develop, implement, and manage social media strategies tailored to engineering topics and audiences</li><li>Create, curate, and schedule high-quality content across platforms (LinkedIn, Twitter, Instagram, etc.) that highlights projects, innovations, and company culture</li><li>Collaborate with engineers and technical teams to understand and simplify complex information for social media</li><li>Monitor social media channels, engage with followers, and respond to inquiries in a timely manner</li><li>Analyze social media metrics and prepare regular reports to optimize content and engagement</li><li>Support internal communications and employer branding initiatives through social media campaigns</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Engineering, or related field preferred</li><li>Proven experience managing social media accounts, ideally within technical or engineering sectors</li><li>Strong writing and storytelling skills with an ability to translate technical jargon into clear, compelling content</li><li>Basic understanding of engineering concepts or willingness to learn quickly</li><li>Outstanding communication skills in English&mdash;speaking, writing, reading, and listening.</li><li>Strong organizational skills, ability to prioritize, and a commitment to delivering quality work.</li><li>Excellent communication skills for client interaction, team collaboration, and regulatory liaison.</li><li>Ability to collaborate effectively within multidisciplinary teams.</li></ul>Additional Requirements (as set by the job poster)Must pass a background check.Must be authorized to work in the United States.No visa sponsorship available.Must be able to pass a drug test.Pay: From $18.00 per hourWork Location: In person

Social Media Specialist/Engineering Content Creator

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