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Hilton

<div>Guest Service Agent
A Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
 
What will I be doing? 
As a Guest Relations Agent Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:<ul>
<li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li></ul>
What are we looking for? 
Guest Relations Agent Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Fairmont

<div>Company Description 
Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our commitment to Diversity &amp; Inclusion:
Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
Brand Campaign: Fairmont has launched a new global brand campaign, 'Make Special Happen,' celebrating its heritage of hosting iconic events and creating memorable experiences for guests. 
Job Description<div> 
Duties &amp; Responsibilities 
<ul><li>Prepare for daily arrivals by allocating rooms and checking for any special guest requests .</li><li>Check-In and Check-Out :</li></ul>
o Register and process check-ins for all arrivals, ensuring a smooth experience . 
o Update guest information (email, phone number, country code) in the system after check-in . 
o Flag &ldquo;Nopost&rdquo; status for guests who have not paid their deposit and ensure accounts are fully charged . 
<ul><li>Cashiering Duties :</li></ul>
o Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks . 
o Settle accounts upon guests&rsquo; departure . 
<ul><li>Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines .</li><li>Provide friendly, courteous service, responding promptly to all guest requests and inquiries .</li><li>Respect guest privacy and confidentiality by not disclosing any personal information .</li><li>Handle walk-in reservations and process call-in reservations outside regular hours .</li><li>Update the Shomoos government system with guest ID and passport information .</li><li>Resolve guest complaints and liaise with relevant departments for immediate follow-up .</li><li>Handle the issuance of guest room key cards, ensuring effective control for security .</li><li>Review the logbook for outstanding tasks and special assignments for the day .</li><li>File daily reception reports and maintain systematic documentation .</li><li>Coordinate with Front Office, Housekeeping, Food &amp; Beverage, and the Rooms Division Manager regarding VIPs and hotel functions .</li><li>Attend briefings, take notes, and follow up on action items .</li><li>Upselling :</li></ul>
o Drive up selling opportunities to enhance guest experiences and increase revenue . 
<ul><li>Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned .</li><li>Ensure perfect grooming and professionalism at all times .</li><li>Carry out any other reasonable tasks as requested by management.</li></ul></div> 
Qualifications<ul><li> 
Saudi nationality.</li><li>
Diploma/Bachelor&rsquo;s in Hospitality or Business Administration.</li><li>
Experience in front desk or customer service.</li><li>
Knowledge of hotel management systems.</li><li>
Good communication and problem-solving skills.</li><li>
Proficient in English with a professional appearance.</li></ul> 
Additional Information 
What is in it for you:<ul><li>
Competitive extended benefits package including medical, vision, and dental for full-time permanent status</li><li>
Employee Travel Program</li><li>
Comprehensive Wellness Platform</li><li>
Discounts on food &amp; beverage</li><li>
Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor</li></ul>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS</div>

Marriott International

<div>Additional Information 
Job Number25202365 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Red Sea EDITION, Shura Island, Hanak, Saudi Arabia, Saudi Arabia, 48313 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Service Agent ( Rooms Controller) - Saudi National

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

<div>Company Description 
Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our commitment to Diversity &amp; Inclusion:
Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
Brand Campaign: Fairmont has launched a new global brand campaign, 'Make Special Happen,' celebrating its heritage of hosting iconic events and creating memorable experiences for guests. 
Job Description<div> 
Duties &amp; Responsibilities 
<ul><li>Prepare for daily arrivals by allocating rooms and checking for any special guest requests.</li><li>Check-In and Check-Out:</li></ul>
o Register and process check-ins for all arrivals, ensuring a smooth experience. 
o Update guest information (email, phone number, country code) in the system after check-in. 
o Flag &ldquo;No post&rdquo; status for guests who have not paid their deposit and ensure accounts are fully charged. 
<ul><li>Cashiering Duties:</li></ul>
o Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks. 
o Settle accounts upon guests&rsquo; departure. 
<ul><li>Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines.</li><li>Provide friendly, courteous service, responding promptly to all guest requests and inquiries .</li><li>Respect guest privacy and confidentiality by not disclosing any personal information.</li><li>Handle walk-in reservations and process call-in reservations outside regular hours.</li><li>Update the Shomoos government system with guest ID and passport information.</li><li>Resolve guest complaints and liaise with relevant departments for immediate follow-up.</li><li>Handle the issuance of guest room key cards, ensuring effective control for security.</li><li>Review the logbook for outstanding tasks and special assignments for the day.</li><li>File daily reception reports and maintain systematic documentation.</li><li>Coordinate with Front Office, Housekeeping, Food &amp; Beverage, and the Rooms Division Manager regarding VIPs and hotel functions.</li><li>Attend briefings, take notes, and follow up on action items.</li><li>Upselling:</li></ul>
o Drive up selling opportunities to enhance guest experiences and increase revenue. 
<ul><li>Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.</li><li>Ensure perfect grooming and professionalism at all times.</li><li>Carry out any other reasonable tasks as requested by management.</li></ul></div> 
Qualifications 
Required Qualifications<ul><li>
Saudi nationality.</li><li>
Bachelor&rsquo;s degree in Hotel Management, Tourism, or a related field.</li><li>
Previous experience in front desk or customer service (an advantage).</li><li>
Proficient in Arabic and English (speaking and writing).</li><li>
Excellent communication and guest-handling skills.</li><li>
Ability to use hotel reservation and billing systems.</li><li>
Maintain professional appearance and behavior at all times</li></ul> 
Additional Information 
What is in it for you:<ul><li>
Competitive extended benefits package including medical, vision, and dental for full-time permanent status</li><li>
Employee Travel Program</li><li>
Comprehensive Wellness Platform</li><li>
Discounts on food &amp; beverage</li><li>
Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor</li></ul>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS</div>

Guest Services Agent

Explore 1385+ Guest service agent in Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

1385 guest service agent jobs IN Saudi Arabia

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent ( Rooms Controller) - Saudi National

Cluster Reservation Agent

Front Desk Agent - Arabic Speaker

Guest Services Agent