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guest service agent

Fairmont

<div>Company Description 
Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the heart of Riyadh. Our hotel offers a variety of job opportunities in over thirty departments, ensuring there's something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh, and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our commitment to Diversity &amp; Inclusion:
Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow and attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
Brand Campaign: Fairmont has launched a new global brand campaign, 'Make Special Happen,' celebrating its heritage of hosting iconic events and creating memorable experiences for guests. 
Job Description 
Duties &amp; Responsibilities<ul><li>
Prepare for daily arrivals by allocating rooms and checking for any special guest requests.</li><li>
Check-In and Check-Out:<ul><li>
Register and process check-ins for all arrivals, ensuring a smooth experience.</li><li>
Update guest information (email, phone number, country code) in the system after check-in.</li><li>
Flag &ldquo;Neopost&rdquo; status for guests who have not paid their deposit and ensure accounts are fully charged.</li></ul></li><li>
Cashiering Duties:<ul><li>
Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks.</li><li>
Settle accounts upon guests&rsquo; departure.</li></ul></li><li>
Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines.</li><li>
Provide friendly, courteous service, responding promptly to all guest requests and inquiries.</li><li>
Respect guest privacy and confidentiality by not disclosing any personal information.</li><li>
Handle walk-in reservations and process call-in reservations outside regular hours.</li><li>
Update the Shomoos government system with guest ID and passport information.</li><li>
Resolve guest complaints and liaise with relevant departments for immediate follow-up.</li><li>
Handle the issuance of guest room key cards, ensuring effective control for security.</li><li>
Review the logbook for outstanding tasks and special assignments for the day.</li><li>
File daily reception reports and maintain systematic documentation.</li><li>
Coordinate with Front Office, Housekeeping, Food &amp; Beverage, and the Rooms Division Manager regarding VIPs and hotel functions.</li><li>
Attend briefings, take notes, and follow up on action items.</li><li>
Upselling:<ul><li>
Drive up selling opportunities to enhance guest experiences and increase revenue.</li></ul></li><li>
Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.</li><li>
Ensure perfect grooming and professionalism at all times.</li><li>
Carry out any other reasonable tasks as requested by management.</li></ul> 

Qualifications<ul><li> 
Must have experience in five-star hotels.</li><li>
Must be a Saudi national.</li><li>
Good English communication skills.</li></ul> 
Additional Information 
Nationality: Saudi.</div>

Guest Service Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Fairmont RAMLA RIYADH
 
 seeks passionate and adventurous individuals to join our incredible team in the heart of Riyadh. Our hotel offers a variety of job opportunities in over thirty departments, ensuring there's something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh, and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow and attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
 
 
 
 Brand Campaign:
 
 Fairmont has launched a new global brand campaign,
 
 'Make Special Happen,'
 
 celebrating its heritage of hosting iconic events and creating memorable experiences for guests.
 
 
 
 Job Description
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 <ul>
 <li>
 Prepare for daily arrivals by allocating rooms and checking for any special guest requests.
 </li>
 <li>
 Check-In and Check-Out:
 </li>
 <ul>
 <li>
 Register and process check-ins for all arrivals, ensuring a smooth experience.
 </li>
 <li>
 Update guest information (email, phone number, country code) in the system after check-in.
 </li>
 <li>
 Flag &ldquo;Neopost&rdquo; status for guests who have not paid their deposit and ensure accounts are fully charged.
 </li>
 </ul>
 <li>
 Cashiering Duties:
 </li>
 <ul>
 <li>
 Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks.
 </li>
 <li>
 Settle accounts upon guests&rsquo; departure.
 </li>
 </ul>
 <li>
 Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines.
 </li>
 <li>
 Provide friendly, courteous service, responding promptly to all guest requests and inquiries.
 </li>
 <li>
 Respect guest privacy and confidentiality by not disclosing any personal information.
 </li>
 <li>
 Handle walk-in reservations and process call-in reservations outside regular hours.
 </li>
 <li>
 Update the Shomoos government system with guest ID and passport information.
 </li>
 <li>
 Resolve guest complaints and liaise with relevant departments for immediate follow-up.
 </li>
 <li>
 Handle the issuance of guest room key cards, ensuring effective control for security.
 </li>
 <li>
 Review the logbook for outstanding tasks and special assignments for the day.
 </li>
 <li>
 File daily reception reports and maintain systematic documentation.
 </li>
 <li>
 Coordinate with Front Office, Housekeeping, Food &amp; Beverage, and the Rooms Division Manager regarding VIPs and hotel functions.
 </li>
 <li>
 Attend briefings, take notes, and follow up on action items.
 </li>
 <li>
 Upselling:
 </li>
 <ul>
 <li>
 Drive up selling opportunities to enhance guest experiences and increase revenue.
 </li>
 </ul>
 <li>
 Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
 </li>
 <li>
 Ensure perfect grooming and professionalism at all times.
 </li>
 <li>
 Carry out any other reasonable tasks as requested by management.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must have experience in five-star hotels.
 </li>
 <li>
 Must be a Saudi national.
 </li>
 <li>
 Good English communication skills.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Nationality:
 
 Saudi.
</div>

Hilton

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Nahdi

<div>Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic&rsquo;s image and branding.
Accountabilities
<ul><li>Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
</li><li>Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients&rsquo; enquiries at all times.
</li><li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
</li><li>Book in, amend and cancel patient appointment in line with the polyclinic&rsquo;s appointments procedures ensuing optimum efficiency of the appointment system.
</li><li>Ensure that patients without appointments but who need 'urgent consultations&rsquo; are booked into appropriate slots and referred to the appropriate physician where necessary.
</li><li>Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice&rsquo;s protocols. Print off home visit summary sheets. (Home visits still not confirmed as discussed with Dr Hussam)
</li><li>Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered. (For the medical insurance patients, the job holder has to follow the agreed registering process).
</li><li>Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
</li><li>Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
</li><li>Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.
</li></ul>The employee&rsquo;s duties are not limited to the above-mentioned accountabilities. The manager can assign other duties based on the business need.
Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)
 </li></ul>Job Requirements
<div><div><div><div><div>Education
</div><div><ul><li>High School Diploma Preferably University Graduate
</li></ul></div></div> 
<div><div>Experience
</div><div><ul><li>3yrs in a similar position.
</li></ul></div></div> 
<div><div>Computer Skills
</div><div><ul><li>Office,
</li></ul></div></div> 
<div><div>Languages
</div><div><ul><li>English and Arabic (fluent spoken and written)</li></ul></div></div></div></div></div></div>

Guest Care Representative - Taif (202642)

DSV - Global Transport and Logistics

<div>
 Job Req Number: 95673
 
 
 Time Type: Full Time
 
 
 
 Position:
 
 Customer Service Agent
 
 
 
 Location:
 
 Saudi Arabia, Riyadh
 
 
 
 Role Summary:
 
 
 
 As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Always deliver best in class customer service to all DSV customers.
 </li>
 <li>
 Interacts with customers and vendors to Establish DSV SOP&rsquo;s and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
 </li>
 <li>
 Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
 </li>
 <li>
 Send routing, follow up with origin and update customer with status at all stages till freight arrives in Saudi.
 </li>
 <li>
 Update the tracking sheet with freight status and send to the customer on daily basis.
 </li>
 <li>
 Negotiate rates with Carriers and update the Export Rate sheet in share point.
 </li>
 <li>
 Create jobs in CW1 for all export shipments.
 </li>
 <li>
 Quote Agent &amp; Customers for all export inquiries.
 </li>
 <li>
 Appropriate monitoring, reporting, communication, and liaison with customers, carriers and vendors.
 </li>
 <li>
 Provides regular update to the Line Manager.
 </li>
 <li>
 Any other related duties/projects assigned by the supervisor from time to time to meet the business needs.
 
 
 
 </li>
 </ul>
 
 Educational Qualifications &amp; Certifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 5 years of Freight operations experience.
 
 
 
 </li>
 </ul>
 
 Competencies:
 
 
 
 
 <ul>
 <li>
 Excellent spoken, and written communication skills.
 </li>
 <li>
 Ability to prioritize tasks, multitask, and problem-solving skills.
 </li>
 <li>
 Ability to act with integrity, professionalism, and confidentiality.
 </li>
 <li>
 Proficient with Microsoft Office Suite or related software.
 
 
 
 </li>
 </ul>
 
 DSV &ndash; Global transport and logistics
 
 
 
 Working at DSV means playing in a different league.
 
 
 As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.
 
 
 With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
 
 
 At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.
 
 
 
 Start here. Go anywhere
 
 
 
 Visit dsv.com and follow us on LinkedIn and Facebook.
</div>

Customer Service Agent

TGP International

<div>POSITION OVERVIEW: 
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area
within the dining hall. The role ensures that all guests receive a warm and professional welcome, while
maintaining high standards of guest service and efficient guest flow.
The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent
service and accurate information to guests. The role supports the Reception Manager in coordinating
reception operations, communication with the Assistant Managers &amp; Supervisors across both floors and assumes
responsibility for reception activities in the manager&rsquo;s absence. 
 
CORE RESPONSIBILITIES: 
 
1. Reception &amp; Guest Experience<ul><li>Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.</li><li>Maintain a visible presence at the reception area to support guest interactions and service standards.</li><li>Provide guidance and information to guests regarding the dining hall concept, available vendors,</li></ul>
services, and events.<ul><li>Ensure guests receive prompt assistance and a positive first impression of the venue.</li><li>Handle guest inquiries, requests, and concerns professionally, escalating issues to management when</li></ul>
required.
2. Hostess Team Supervision<ul><li>Supervise and guide the Hostess / Receptionist team during daily operations.</li><li>Ensure hostesses maintain a professional appearance and follow established service standards.</li><li>Provide support, direction, and coaching to team members to maintain excellent guest service.</li><li>Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.</li></ul>
3. Reception Operations Management<ul><li>Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.</li><li>Monitor the reception desk and ensure all guest-related processes are handled efficiently.</li><li>Ensure reception areas remain organized, presentable, and welcoming at all times.</li><li>Coordinate with floor staff and management to ensure guests receive the appropriate level of service.</li></ul>
4. Acting Reception Manager (When required)<ul><li>Assume responsibility for reception operations in the absence of the Reception Manager.</li><li>Ensure all reception procedures, guest handling standards, and operational protocols are followed.</li><li>Provide guidance and decision-making support to the hostess team when required.</li><li>Report operational updates or guest feedback to management.</li></ul>
5. Guest Feedback &amp; Communication<ul><li>Encourage guests to provide feedback regarding their dining experience.</li><li>Communicate guest feedback, suggestions, and service improvements to the Reception Manager and</li></ul>
management team.<ul><li>Support the continuous improvement of guest service standards.</li></ul> 
Requirements 
Experience &amp; Education
&ndash; Minimum 3&ndash;5 years of experience in hospitality, guest relations, or reception roles
&ndash; Previous experience in a supervisory or team leader role is preferred
&ndash; Experience in restaurants, hotels, or large dining venues is considered an advantage
Market &amp; Industry Knowledge
&ndash; Strong guest relations and customer service skills
&ndash; Excellent attention to guest experience and service quality
Technical &amp; Professional Skills
&ndash; Excellent communication and interpersonal abilities
&ndash; Leadership and team coordination skills
&ndash; Ability to manage multiple guest interactions in a fast-paced environment
&ndash; Strong organizational and problem-solving skills
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Friendly, professional, and approachable personality
&ndash; Strong leadership and team support mindset
&ndash; Ability to remain calm and professional during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
Acknowledgement.</div>

Head Hostess

Explore 902+ Guest service agent in Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

902 guest service agent jobs In Saudi Arabia

Guest Service Agent

Guest Service Agent

Cluster Reservation Agent

Reservations Agent

Guest Care Representative - Taif (202642)

Customer Service Agent

Head Hostess