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front office manager Jobs in Saudi Arabia

front office manager

front desk supervisor

SportPlex Saudi Arabia

<div>
 
 
 Who we are :
 
 
 
 We are committed to transforming the sports landscape by introducing innovative concepts and providing international-grade facilities. And create a welcoming destination for families to enjoy fitness and fun, foster local talent, and build a platform for healthy competition.
 
 
 
 
 
 
 About the job:
 
 
 
 The Front Desk Supervisor plays a central role in ensuring a welcoming and seamless experience for every member. This position combines leadership, organization, and members care to guide the front desk team, maintain efficient operations, and deliver exceptional service from start to finish.
 
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Train, schedule, and supervise a team of front desk staff, ensuring adequate coverage and high-quality service. This includes conducting performance reviews and addressing any personnel issues reporting directly to MEM.
 </li>
 <li>
 Oversee all front desk operations to ensure a welcoming and efficient experience for all members and guests. This includes resolving customer complaints, managing difficult situations, and promoting a positive and professional image of the facility.
 </li>
 <li>
 Handle daily financial tasks such as cash handling, till reconciliation, and preparing daily deposits. This accountability also includes managing membership sales, processing payments, and maintaining accurate member records.
 </li>
 <li>
 Act as the primary point of contact for all facility-related inquiries. This involves having in-depth knowledge of all sports programs, classes, leagues, and events offered, and effectively communicating this information to members and potential customers.
 </li>
 <li>
 Enforce facility rules and safety procedures. The supervisor is responsible for knowing and executing emergency protocols, including first aid and evacuation procedures, and ensuring that all front desk staff are properly trained in these areas.
 </li>
 <li>
 Monitor and manage the inventory of front desk supplies, such as brochures, forms, and retail items, and place orders as needed to ensure the front desk is always well-stocked.
 </li>
 <li>
 Serve as the main liaison between the front desk team and upper management. This includes preparing and submitting daily reports on key metrics like attendance, sales, and customer feedback, as well as communicating any operational issues or staff needs to the management team.
 </li>
 </ul>
 
 
 Required Competencies:
 
 
 <ul>
 <li>
 Communication
 </li>
 <li>
 Costumer focus
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Presentable
 </li>
 <li>
 Leadership
 </li>
 <li>
 Team player
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5&ndash;7 years of proven Hospitality / Front desk
 </li>
 <li>
 Experience with at least 2&ndash;3 years in as Supervisory/lead role.
 </li>
 <li>
 Previous experience in the sports, fitness, hospitality, or leisure industry preferred.
 </li>
 </ul>
 
 
</div>

Front Desk Supervisor

Marriott International

<div>Additional Information 
Job Number25162358 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As the Reception Supervisor, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.<ul><li>
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries</li><li>
Lead, train, and mentor reception staff to maintain high standards of customer service</li><li>
Manage staff schedules, assignments, and performance evaluations</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Coordinate with other departments to ensure seamless guest experiences</li><li>
Maintain accurate guest records and manage reservations using hotel management software</li><li>
Implement and uphold company policies and procedures</li><li>
Monitor and analyze front desk performance metrics to identify areas for improvement</li><li>
Assist in developing and implementing strategies to enhance guest satisfaction</li><li>
Ensure compliance with local regulations and safety standards</li></ul> 

Qualifications 
<ul><li>
3-5 years of experience in hotel reception or front desk operations</li><li>
Proven supervisory experience in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Excellent communication skills in both English and Arabic</li><li>
Proficiency in hotel management software and reservation systems</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
First Aid certification (preferred)</li><li>
In-depth knowledge of Saudi Arabian hospitality standards and cultural norms</li><li>
Familiarity with AlUla's tourist attractions and local information</li><li>
Exceptional customer service skills with a focus on guest satisfaction</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Strong problem-solving skills and attention to detail</li><li>
Adaptability to work in a fast-paced, dynamic environment</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reception Supervisor

Rotana Hotel Management Corporation PJSC

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
 </li>
 <li>
 Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
 </li>
 <li>
 Actively involve in promoting and selling companies loyalty program, Food &amp; Beverage events / in house facilities and hotel / company partners
 </li>
 <li>
 Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
 </li>
 <li>
 Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Front Desk Manager - Saudi Talent

Join to apply for the Bell Captain role at Rotana Hotel Management Corporation PJSC Job Description We are seeking passionate and dynamic front office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests. Responsibilities <ul> <li>Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner, offering assistance at all times.</li> <li>Maintain a good working relationship with all Bellboys.</li> <li>Maintain awareness of guest profiles through the Opera guest profile system.</li> <li>Supervise the activities of the Bellboys, ensuring the guest luggage is carried from arrival point to room and from room to departure point on checkout.</li> <li>Handle all messages, mails and packages for guests and employees, ensuring they are delivered at the appropriate time and stored systematically and efficiently.</li> <li>Establish and control the duty roster in accordance with business needs.</li> <li>Maintain up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.</li> </ul> Skills, Education, Qualifications & Experience You should ideally hold a diploma or degree in hospitality, or vocational training within the front office department of a hotel. Good English communication skills, strong interpersonal and problem solving abilities are essential. Computer literacy and prior experience with Opera are an advantage. Knowledge & Competencies <ul> <li>Understanding the Job</li> <li>Taking Responsibility</li> <li>Recognizing Differences</li> <li>Customer Focus</li> <li>Adaptability</li> <li>Teamwork</li> </ul> Seniority Level <ul> <li>Associate</li> </ul> Employment Type <ul> <li>Full time</li> </ul> Job Function <ul> <li>Customer Service</li> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Rotana Hotel Management Corporation PJSC by 2x.<img src="https://www.jobg8.com/Tracking.aspx?po0xv37%2fq5fLYGdTyjL95uc%2fv3ByfPPti" width="0" height="0" />

Bell Captain

Saudi AZM

<div>To serve as the first point of contact for visitors and callers, providing a
professional, welcoming, and efficient reception service that reflects AZM&rsquo;s
corporate image and values.
The Receptionist ensures smooth coordination of front-desk operations, visitor
management, and administrative support in compliance with Saudi workplace,
security, and data privacy standards.<ul><li> 
Front Desk &amp; Visitor Management</li></ul><ul><li>
Greet and register visitors; issue access badges per policy.</li><li>
Maintain a professional reception area and notify staff of arrivals.</li><li>
Coordinate with Security to ensure compliance with safety and confidentiality standards.</li></ul>
2. Communication &amp; Call Handling<ul><li>
Manage incoming calls and direct them to the appropriate departments.</li><li>
Respond to general inquiries and manage emails via info@azm.sa and reception@azm.sa.</li></ul>
3. Administrative &amp; Logistical Support<ul><li>
Assist with courier coordination, document distribution, and mail tracking.</li><li>
Support room bookings, refreshments, and event logistics.</li><li>
Maintain contact lists of internal departments and vendors.</li></ul>
4. Compliance &amp; Record-Keeping<ul><li>
Keep visitor logs and delivery records in line with data and security policies.</li><li>
Follow HSE and emergency procedures.</li><li>
Report incidents or issues to the Facility Supervisor.</li></ul></div>

Receptionist – AZM Headquarters

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;&ldquo; 
Job Description 
We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.<ul><li>
Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services</li><li>
Supervise and train front office staff to maintain high standards of customer service</li><li>
Collaborate with other departments to address guest inquiries, requests, and complaints promptly</li><li>
Oversee the preparation and accuracy of daily reports, schedules, and budgets</li><li>
Implement and maintain front office policies and procedures</li><li>
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met</li><li>
Handle VIP guests personally, ensuring their needs are met and expectations are exceeded</li><li>
Manage and resolve complex guest issues and escalations</li><li>
Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency</li><li>
Ensure compliance with hotel safety and security procedures</li><li>
Participate in revenue management initiatives and upselling opportunities</li></ul> 

Qualifications 
<ul><li>
Degree or Diploma in Hospitality Management preferred</li><li>
Minimum of 2 years of managerial experience in a similar front office position</li><li>
Fluency in English; additional language skills are a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong leadership abilities with experience in team management and training</li><li>
Exceptional customer service orientation with a passion for creating memorable guest experiences</li><li>
Proficiency in hotel property management systems, preferably Micros-Opera</li><li>
Advanced problem-solving and decision-making skills</li><li>
Ability to multitask, prioritize, and work efficiently under pressure</li><li>
Detail-oriented with strong organizational and time management skills</li><li>
Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)</li><li>
Knowledge of hotel operations, revenue management, and industry trends</li><li>
Experience with hotel loyalty programs is an advantage</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Basic first aid certification is preferred</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Assistant Front Office Manager

Explore 550+ Front desk supervisor in Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

550 front desk supervisor jobs IN Saudi Arabia

Front Desk Supervisor

Front Desk Supervisor

Reception Supervisor

Front Desk Manager - Saudi Talent

Bell Captain

Receptionist – AZM Headquarters

Assistant Front Office Manager