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operations manager

Whatnot

<div><h2 class="jobSectionHeader">Join the Future of Commerce with Whatnot!</h2>
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.<h2 class="jobSectionHeader">
Role</h2>
Whatnot's Real Estate &amp; Workplace team is looking for an experienced Workplace Operations &amp; Experience Manager to help shape and scale workplace operations across our West Coast portfolio. You'll lead operations for our San Francisco hub while driving operational consistency, workplace programs, and regional initiatives across Seattle, Los Angeles, Tempe, and other locations as we grow. You'll do much more than keep offices running&mdash;you&rsquo;ll help build the operating model, programs, and standards to create a consistent, safe and engaging workplace experience.
This role blends strategy with execution. You&rsquo;re comfortable moving between long-term planning and day-to-day execution, create structure where none exists, thrive in ambiguity, and know that exceptional workplace experiences aren't accidental&mdash;they&rsquo;re built through thoughtful systems, strong partnerships, continuous improvement, and relentless attention to detail. You care deeply about creating environments where employees can do their best work while building scalable operations that will support Whatnot as we continue to grow.<h3 class="jobSectionHeader">
What You'll Drive</h3><h3 class="jobSectionHeader">
Workplace Operations</h3><ul><li>
Lead workplace operations for our San Francisco hub while establishing and implementing operational standards, playbooks, and procedures that create consistent and effective facilities operations across the regional U.S. office portfolio.</li><li>
Design and implement a regional vendor support strategy&mdash;from sourcing and contract negotiation to ongoing performance management&mdash;and evolve flexible support models.</li><li>
Manage workplace operating budgets, identify opportunities to improve efficiency, and continuously raise the bar for service, efficiency, and employee experience.</li><li>
Partner with Security, IT, and building partners to keep our workplaces safe, resilient, and running smoothly.</li></ul><h3 class="jobSectionHeader">
Workplace Experience</h3><ul><li>
Be the face of Workplace in San Francisco, setting the standard for hospitality and operational excellence, anticipating employee needs, and continuously improving the workplace experience.</li><li>
Build workplace programs that strengthen culture and support intentional collaboration and connection while reflecting Whatnot's values and honoring our remote-first culture.</li><li>
Create thoughtful in-office experiences across food &amp; beverage, employee events, and key company moments in partnership with internal stakeholders.</li><li>
Build clear workplace communications and resources that make our offices easy to navigate and enjoyable to use.</li></ul><h3 class="jobSectionHeader">
Strategy &amp; Partnership</h3><ul><li>
Act as a strategic and operational partner to the Head of Real Estate &amp; Workplace, helping prioritize initiatives and translate long-term strategy into scalable execution across the workplace portfolio.</li><li>
Support strategic workplace decisions, helping to define our workplace operating model by developing systems across the portfolio and bringing operational rigor to vendor frameworks, standards, and best practices that scale while respecting local nuances.</li><li>
Partner across People, IT, Security, Finance, Legal, Communications, and other teams to ensure successful workplace operations and deliver exceptional workplace experiences.</li><li>
Leverage workplace utilization, occupancy, and operational data to inform space planning and help shape strategic real estate decisions.</li><li>
Drive operational readiness for office expansions, relocations, new site launches, and workplace projects from planning through execution.</li><li>
Identify risks and opportunities early, bring forward thoughtful recommendations, and continuously improve how our workplace function evolves as we grow.</li><li>
Represent the Real Estate &amp; Workplace function in cross-functional initiatives, confidently driving decisions and influencing outcomes across the business when needed.</li></ul><h2 class="jobSectionHeader">
Location &amp; Travel</h2>
This role is based in San Francisco, CA. Expected in-office cadence: 3-5 days per week, with flexibility to be on-site frequently and off-hours to support operations, events, and other facilities needs. This role includes regular domestic travel (~25-40%) to other offices to support operations as needed.<h2 class="jobSectionHeader"> 
You</h2>
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Workplace Operations &amp; Experience Manager, you should have 8+ years of experience in office operations, facilities, or workplace experience across multiple office locations at high-growth tech companies, plus:<ul><li>
A track record of building scalable workplace programs and operations, not simply maintaining existing ones.</li><li>
Proficiency with AI tools for workplace related support.</li><li>
Experience leading complex vendor relationships, negotiating contracts, and managing operational planning and budgets.</li><li>
A hospitality-first mindset paired with operational rigor and high standards for execution.</li><li>
Strong judgment and the confidence to make thoughtful decisions independently.</li><li>
The ability to balance strategic thinking with hands-on execution and thrive in ambiguity.</li><li>
You're equally comfortable discussing long-term strategy with executives and solving operational challenges on the office floor.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Generous Holiday and Time off Policy</li><li>
Health Insurance options including Medical, Dental, Vision</li><li>
Work From Home Support<ul><li>
Home office setup allowance</li><li>
Monthly allowance for cell phone and internet</li></ul></li><li>
Care benefits<ul><li>
Monthly allowance for wellness</li><li>
Annual allowance towards Childcare</li><li>
Lifetime benefit for family planning, such as adoption or fertility expenses</li></ul></li><li>
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally</li><li>
Monthly allowance to dogfood the app<ul><li>
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).</li></ul></li><li>
Parental Leave<ul><li>
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li></ul></li></ul><h2 class="jobSectionHeader">
EOE</h2>
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $174K - $205K</div>

Workplace Operations & Experience Manager

Firecrawl

<div><h1 class="jobSectionHeader">Revenue Operations Lead</h1>
You'll architect the revenue systems that let Firecrawl scale without breaking. We're growing fast, and the difference between a company that scales cleanly and one that drowns in operational chaos is the revenue infrastructure underneath it: the CRM architecture, the funnel instrumentation, the lifecycle systems, and the reporting that tells us the truth about pipeline and revenue. This is a builder's role, not a maintainer's. You'll own that infrastructure end to end and design the systems that carry us from where we are now to the next order of magnitude. You'll report to our VP of Revenue and Success and own the revenue-systems function from day one.
Salary Range: $190,000-$240,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living.)
Equity Range: Competitive equity &mdash; details shared during the process.
Location: San Francisco, CA (Hybrid, on-site required)
Job Type: Full-Time
Experience: 4+ years in revenue operations or GTM systems, with hands-on ownership of CRM architecture and revenue data
Visa: Must already be authorized to work in the US or our eligible remote-hire regions. We're not able to sponsor visas right now, though that may change down the line.<h1 class="jobSectionHeader">
About Firecrawl</h1>
Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data - the boring-hard problem everyone building with LLMs eventually hits, solved.
We hit 8 figures in ARR in year one and more than doubled it in year two. We have 150k+ GitHub stars, and developers, agents, and category-defining AI companies build on us every day. Growth like this is rare, and we're just getting started.
We're a small team punching far above our weight. Everyone here owns a real piece of the product and company, end to end, and runs it themselves - no hiding behind process or headcount.
This is a place for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on, not one bolting AI onto an existing product. We move fast, go deep, and are building the tools superintelligence will rely on to gather data from the web.<h1 class="jobSectionHeader">
What You'll Do</h1><ul><li>
Own and architect our CRM as the source of truth for revenue data, designing the system, not just operating inside one someone else built</li><li>
Instrument the full funnel end to end: lead to opportunity to customer, with attribution that actually holds up</li><li>
Build the lifecycle systems that move prospects and customers through stages cleanly, including handoffs and the automation that makes them work</li><li>
Own revenue tracking and reporting: build the dashboards and data models from raw data that give the team and founders real-time truth on pipeline, usage, churn, and expansion</li><li>
Design the revenue infrastructure to scale with us as we grow toward the next order of magnitude in ARR</li><li>
Partner with the VP of Revenue and Success, product, and finance on the systems and data that drive go-to-market decisions</li></ul><h1 class="jobSectionHeader">
What We're Looking For</h1><ul><li>
A technical GTM systems architect, not a growth generalist. You've designed CRM systems and revenue infrastructure from the ground up, and your first instinct is to look at systems and data flows, not tactics.</li><li>
Hands-on with revenue data. You can pull, model, and structure data yourself, SQL or equivalent, and build reporting that the team trusts to make decisions. You don't wait for a data team.</li><li>
You've instrumented funnels end to end. Lead-to-customer tracking with real attribution, not a dashboard someone else set up that you just read.</li><li>
You've built lifecycle and revenue-tracking systems that drove real motion. Not advised on them, built them, at a company that was scaling.</li><li>
You move fast and own outcomes. You'd rather ship a working system and iterate than design the perfect one on paper.</li></ul>
Backgrounds that tend to do well: founding or early RevOps hire at a SaaS, API-first, or PLG company; RevOps Lead/Manager or GTM Operations who owned CRM architecture and the revenue data layer; someone who built the revenue-systems function 0-to-1 as a company scaled.<h1 class="jobSectionHeader">
What We're NOT Looking For</h1><ul><li>
AI-automation growth-ops profiles, if your pitch is stitching tools together with automations rather than architecting the underlying systems, this isn't the role</li><li>
Head of Growth or growth-marketer profiles, this is a systems and data role, not a marketing or demand-gen role</li><li>
Pure marketing ops or pure sales ops without the cross-functional revenue lens</li><li>
Consultants, fractional operators, or anyone who's advised on revenue systems without building and owning them</li><li>
A pattern of short stints, we're looking for someone who's stuck with systems long enough to see them through</li></ul><h1 class="jobSectionHeader">
A Note On Pace</h1>
We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings &mdash; but this role probably isn't for you.<h1 class="jobSectionHeader">
Benefits &amp; Perks</h1><h2 class="jobSectionHeader">
Available to all employees</h2><ul><li>
Salary that makes sense &mdash; $190,000&ndash;$240,000/year, based on impact, not tenure</li><li>
Own a piece &mdash; Gain competitive equity in what you're helping build</li><li>
Generous PTO &mdash; 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge</li><li>
Parental leave &mdash; 12 weeks fully paid, for all parents</li><li>
Wellness stipend &mdash; $100/month for the gym, therapy, massages, or whatever keeps you human</li><li>
Learning &amp; Development &mdash; Expense up to $1,000/year toward anything that helps you grow professionally</li><li>
Team offsites &mdash; A change of scenery, minus the trust falls</li><li>
Sabbatical &mdash; 3 paid months off after 4 years, do something fun and new</li></ul><h2 class="jobSectionHeader">
Available to US-based full-time employees</h2><ul><li>
Full coverage, no red tape &mdash; Medical, dental, and vision (100% for employees, 50% for spouse/kids) &mdash; no weird loopholes, just care that works</li><li>
Life &amp; Disability insurance &mdash; Employer-paid short-term disability, long-term disability, and life insurance &mdash; coverage for life's curveballs</li><li>
Supplemental options &mdash; Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind</li><li>
Doctegrity telehealth &mdash; Talk to a doctor from your couch</li><li>
401(k) plan &mdash; Retirement might be a ways off, but future-you will thank you</li><li>
Pre-tax benefits &mdash; Access to FSAs and commuter benefits (US-only) to help your wallet out a bit</li><li>
Pet insurance &mdash; Because fur babies are family too</li></ul><h2 class="jobSectionHeader">
Available to SF-based employees</h2><ul><li>
SF HQ perks &mdash; Snacks, drinks, team lunches, intense ping pong, and peak startup energy</li><li>
E-Bike transportation &mdash; A loaner electric bike to get you around the city, on us</li></ul><h1 class="jobSectionHeader">
Interview Process</h1>
Application Review &mdash; Send us your work and a quick note on why this excites you. Show us a revenue system you architected &mdash; a CRM you designed, a funnel you instrumented, a reporting layer you built from scratch. We care about what you've built, not where you went to school.
Intro Chat (~25 min) &mdash; A quick conversation to get to know each other before we go deep. We'll talk about what you've been working on, what drew you to Firecrawl, and what you're looking for in your next role. Time for your questions too.
Technical Chat (~45 min) &mdash; Walk us through a revenue system you designed and owned, then a live scenario: how you'd architect Firecrawl's revenue infrastructure to scale from where we are today. We're looking for systems thinking and hands-on depth, not frameworks.
Founder Chat (~25 min) &mdash; Culture, pace, ownership, and how you like to work. Time for your questions too.
Paid Work Trial (1-2 weeks) &mdash; Tackle a real revenue-systems problem: audit our current setup, identify the biggest structural gap, and build or design the fix. Paid at a contractor rate. It's the truest signal for both sides. Remote-friendly, and we'll flex around your current commitments.
Decision &mdash; We move fast after the trial.
If you want to architect the revenue systems behind one of the fastest-growing companies in AI infrastructure, you should join us.
Apply now.
Compensation Range: $190K - $240K</div>

Revenue Operations Lead

Tenderloin Neighborhood Development Corporation

<div>TITLE: Custodian
REPORTS TO: Maintenance Supervisor
DEPARTMENT: Property Management
STATUS: Regular, Full-time
FLSA STATUS: Non-Exempt
WAGE RANGE: $23
GRANT FUNDED: No
UNION POSTION: Yes
LOCATION: 921 Howard st, San Francisco, CA 94103
SCHEDULE: Monday- Friday 8:30 am - 5:00 pm 
 
SUMMARY
The custodian is responsible for the cleaning and housekeeping duties at designated TNDC sites. 
ESSENTIAL DUTIES
<ul><li>Maintain the general cleanliness of the building interior and exterior and adhere to the cleaning schedule for all the properties assigned.</li><li>
Sweep and mop floors.</li><li>
Maintain trash removal systems including rotation of garbage receptacles and recycling.</li><li>
Clean and vacuum hallways, common areas, sidewalks and individual units as necessary.</li><li>
Attend required TNDC meetings.</li><li>
Follow TNDC safety policies and procedures at all times.</li><li>
Wet, dust and clean windows.</li><li>
&ldquo;Bag &amp; Tag&rdquo; former resident belongings in vacant units.</li><li>
Identify and report any problems in regards to maintenance, health, safety or security of the property to the General Manager.</li><li>
Follow a schedule of preventative maintenance and perform additional cleaning and maintenance duties as needed.</li><li>
Notify the General Manager or Maintenance Lead of any needed supplies or equipment.</li><li>
Assist building maintenance staff with light maintenance projects.</li><li>
Patch and paint walls as assigned.</li><li>
Respond to building emergencies on after-hours on-call schedule.</li><li>
Other duties as assigned.</li></ul>
REQUIRED SKILLS<ul><li> Ability, willingness and sensitivity to work with a diverse, low-income population.</li><li> Sound judgment and good assessment skills.</li><li> Maturity, honesty, dependability, initiative and follow-through.</li><li> Ability and willingness to follow directions.</li><li> Ability and willingness to respond tactfully under pressure: cope under stress.</li><li> Excellent interpersonal skills.</li></ul>
Physical Requirements:<ul><li> Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.</li><li> Ability to use a variety of hand and power tools and equipment necessary to perform janitorial work.</li><li> Ability to operate a variety of cleaning equipment.</li><li> Ability to move objects, occasionally requiring exertion of considerable force.</li><li> Ability to coordinate eyes, hands and fingers in performing janitorial tasks.</li><li> Visual acuity necessary to perform and inspect work and review work orders. Hearing acuity sufficient to use telephone and communicate with other staff.</li></ul>
Mathematical Ability:<ul><li>
Ability to add, subtract, multiply, divide.</li></ul>
Judgment and Reasoning Ability:<ul><li>
Ability to judge situations where supervisor's involvement is needed.</li><li>
Ability to apply common sense understanding to repetitive tasks.</li></ul>
Language and Communication Ability:<ul><li>
Ability to comprehend and correctly use logs, work orders, timesheets, etc.</li><li>
Ability to comprehend resident handbook and employee manuals.</li><li>
Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.</li><li>
Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.</li></ul>
Environmental Adaptability:<ul><li>
Ability to work in an office environment and in and outside a variety of residential buildings.</li><li>
Ability to work under hot and cold conditions.</li><li>
Ability to work under conditions of moderate noise.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Ability to lift 75 pounds.</li><li>
Knowledge of custodial practices and procedures including sanitation and universal precautions.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
1 year of janitorial experience.</li><li>
Second language capacity.</li></ul>
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. 
 
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.</div>

Custodian - 921 Howard

Lyft

<div>
 At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
 
 
 Lyft is looking for an Engineering Manager from across multiple disciplines. We are growing our team with people who want to build, improve, and incorporate technologies that make the lives of our community more enriched. As an Engineering Manager at Lyft, you'll collaborate with other teams and orgs, product managers, designers, data scientists, analysts, and operations on technology that empowers us to iterate quickly, while focusing on delighting our passengers and drivers.
 
 
 The Rider organization is focused on building a seamless, best-in-class rideshare experience for riders. From the foundational functionality of requesting a ride to the tailored interactions with specific verticals like your flight, we sweat the small stuff to help make Lyft the best transportation solution. As an Engineering Manager on the Rider vertical team, you will act as a critical technical leader, taking holistic ownership of supporting current projects and delivering new products from 0 to 1. This includes developing complex systems, defining strategic roadmaps, driving cross-functional alignment, and ensuring engineering excellence to improve the rideshare experience.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Drive team execution, proactively resolve bottlenecks and make decisive trade-offs.
 </li>
 <li>
 Partner with cross-functional teams (Product, Design, Marketing, Science, and Analytics) to define the team's strategic direction.
 </li>
 <li>
 Translate high-level business goals into actionable projects. Own a team roadmap from conception to delivery, managing cross-team dependencies and mitigating risks.
 </li>
 <li>
 Maintain operational excellence through contributing to best practices for observability, reliability, and on-call processes.
 </li>
 <li>
 Ensure technical excellence through architecture reviews, tech debt management, and engineering guidance.
 </li>
 <li>
 Maintain team health by creating and refining team processes, fostering a supportive team culture, and managing resourcing.
 </li>
 <li>
 Develop team member careers by matching them with opportunities, setting clear expectations, and providing timely feedback.
 </li>
 <li>
 Build relationships across engineering teams to share learnings, align on standards, and identify collaboration opportunities.
 </li>
 <li>
 Serve as a dependable, high-bar interviewer and active participant in Lyft&rsquo;s broader community.
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 BS/MS or equivalent in Computer Engineering, Computer Science, or a related field, or equivalent practical experience.
 </li>
 <li>
 5+ years of software engineering industry experience with technical leadership.
 </li>
 <li>
 3+ years of experience with people management.
 </li>
 <li>
 Experience launching consumer facing products
 </li>
 <li>
 Experience working on a growth-focused team/org and having experience launching 0 to 1 products is a plus.
 </li>
 <li>
 Experience managing a diverse set of engineering roles, such as server and mobile
 </li>
 <li>
 Excellent communication skills and ability to communicate complex technical trade-offs effectively to both technical and non-technical stakeholders.
 </li>
 <li>
 Ability to work with a low-ego, highly collaborative, and cross-functional mindset while actively lifting up the team.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Great medical, dental, and vision insurance options with additional programs available when enrolled
 </li>
 <li>
 Mental health benefits
 </li>
 <li>
 Family building benefits
 </li>
 <li>
 Child care and pet benefits
 </li>
 <li>
 401(k) plan with company match to help save for your future
 </li>
 <li>
 In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
 </li>
 <li>
 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
 </li>
 <li>
 Subsidized commuter benefits
 </li>
 <li>
 Monthly Lyft credits and complimentary Lyft Pink membership
 
 
 </li>
 </ul>
 Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
 
 
 Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule &mdash; Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
 
 
 The expected base pay range for this position in the San Francisco area is $176,000 - $220,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
</div>

Engineering Manager, Rider Verticals

Ｃollective

<div>About Collective:
Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google&rsquo;s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.
About the role:
We&rsquo;re hiring an Engineering Manager to build and evolve the core product experiences that power Collective&rsquo;s member platform. This is an engineering leadership role with high ownership across Product, Design, and Operations to lead the teams to ship fast and iterate based on real customer needs. You&rsquo;ll be expected to encourage the use of modern AI tools and agent-based workflows to accelerate development, improve code quality, and unlock new product capabilities.
What you'll do:<ul><li>
 Act as a player-coach, balancing hands-on technical contribution and people leadership</li><li>
Lead, mentor, and grow IC&rsquo;s, fostering a culture of high-performance and empathy.</li><li>
Work with teams of talented engineers, product managers, and designers to deliver a robust platform.</li><li>
Define, own, and ensure the timely delivery of complex, multi-disciplinary, and highly visible engineering projects.</li><li>
Drive clarity about architecture, design, and product decisions across teams, utilizing full-stack capability (e.g., Python/Django backend, React frontend).</li><li>
Manage team processes and interface effectively with non-technical stakeholders, including Operations teams.</li><li>
Contribute to engineering-wide initiatives and drive conversations from engineering teams to executive leadership.</li></ul>
What you'll bring:<ul><li>
 8-10+ years of software engineering experience, including at least 2+ years of management experience.</li><li>
Technical depth to drive end-to-end systems ownership, including architecture, design, and data modeling.</li><li>
Demonstrated success in operating as a player-coach, maintaining hands-on technical proficiency.</li><li>
Experience managing a team that has delivered a great product with solid foundations.</li><li>
Organizational leadership experience, including experience collaborating with non-technical stakeholders and weighing tradeoffs.</li><li>
A track record of encouraging a healthy work environment that is both supportive and challenging.</li></ul>
What we offer:<ul><li>
Hybrid Work Model: Based in San Francisco with a balance of in-office and remote flexibility.</li><li>
Fresh Lunch: Provided on in-office days.</li><li>
Commuter Support: $150 monthly reimbursement for transit expenses.</li><li>
Health &amp; Wellness: $200 quarterly reimbursement to support your well-being.</li><li>
Time Off: Flexible PTO plus 14 company holidays.</li><li>
Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.</li><li>
Parental Leave: 16 weeks fully paid.</li><li>
Retirement &amp; Ownership: 401k plan plus an equity package.</li><li>
Team Connection: Quarterly virtual events and an annual in-person summit.</li></ul>
Compensation Range: $220K - $260K</div>

Engineering Manager/Senior Manager

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Pantheon Ventures

<div><div>Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for an innovative approach to investing in secondaries, co-investments, and primary fund investments, as well as capital formation across commingled funds, evergreen vehicles and customized solutions. Our specialist investment capabilities span multiple strategies across private equity, infrastructure and real assets, and private credit. Through our collaborative and committed culture, we find new ways to solve complex problems together and deliver innovative investment opportunities across private markets. Pantheon currently manages approximately $82.3 billion in AUM across all its strategies, serving more than 750 institutional and 638 private wealth clients worldwide

For further details please visit www.pantheon.com</div><div>
Purpose of Position

The Administration &amp; Facilities, Americas team offers essential administrative support to Pantheon professionals and manages office operations for staff in New York, San Francisco, Toronto, and Chicago. The team also brings specialized expertise to ad hoc projects and, in some cases, assumes long-term responsibilities in areas such as Investor Relations, Compliance, Tax, and Human Resources. As an Administrative Assistant, you will play a crucial role in ensuring the smooth operation of our office. You will provide essential administrative support to various teams, manage schedules, and contribute to a collaborative and efficient work environment.

Key Responsibilities
<ul>
<li>Provide high-level administrative support Partners and Managing Directors as well as general administrative team support for applicable teams.</li>
<li>Manage complex Microsoft Outlook calendars including scheduling, rescheduling, prioritizing time sensitive requests, and coordinating across multiple stakeholders.</li>
<li>Arrange domestic and international travel, including hotels, ground transportation, itineraries, and last-minute adjustments.</li>
<li>Process and reconcile expense reports in accordance with firm policies and deadlines (Concur).</li>
<li>Serve as part of the reception rotation, greeting visitors, managing inbound calls, and maintaining a professional front-office environment.</li>
<li>Support in-office meeting logistics, including conference scheduling, catering, AV coordination and materials preparation.</li>
<li>Maintain organized filing systems, shared drives with strong attention to detail.</li>
<li>Provide general administrative support across the firm as required ensuring smooth day-to-day operations.</li>
<li>Participate in special projects and contribute to team initiatives as required</li>
<li>Support office management by maintaining kitchen supplies, managing the dishwasher, and ensuring a clean workspace.</li>
<li>This job description provides a general overview of the position; however, additional responsibilities may be assigned as necessary</li>
<li>This role requires an average of 4 days in the office each week</li>
<li>No Personal Assistant responsibilities</li>
</ul>
Knowledge and Experience Required
<ul>
<li>Proficient in Microsoft Outlook, Excel, Word, Docusign and Adobe Acrobat Professional</li>
<li>The individual must be extremely organized, detail-oriented, energetic, dedicated to professional excellence</li>
<li>Exceptional communication skills (oral and written)</li>
<li>Adaptability and composure in a fast-paced, high-expectation, financial services environment.</li>
<li>Ability to establish and meet deadlines, work under pressure and handle multiple priorities</li>
<li>Professional judgment and discretion in handling with confidential and sensitive information</li>
<li>Problem solving capability with the initiative to identify issues and implement practical solutions</li>
<li>Minimum 5 years&rsquo; experience in a comparable administrative role required.</li>
</ul>
Expected base salary range: $115,000-$125.000

Actual base salary is determined by a range of factors including individual experience, skills and qualifications.

In addition to the above salary, Pantheon offers a generous employee benefits package and successful candidates are eligible to receive a discretionary bonus</div><div>
This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job-related duties as reasonably requested by your manager.

Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.</div></div>

Administrative Assistant

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