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assistant front office manager

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operations coordinator Jobs in San Francisco

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operations specialist, afternoon shift

operations manager

1 Hotels

<div>
 
 We love this role at Starwood Hotels because it has so many different facets. There&rsquo;s abundant opportunity to be creative, warm, imaginative and further develop your leadership skills in our Front Office department.
 
 
 
 
 
 
 We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It&rsquo;s a role in which you&rsquo;ll be constantly interacting with guests, whether you&rsquo;re welcoming them from across an ocean or just around the corner. And you&rsquo;ll be teaching others to do the same, so leading by example is everything in this role
 
 
 
 
 
 .
 
 About you.
 
 <ul>
 <li>
 ..Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environmen
 </li>
 <li>
 t.A post-secondary diploma or degree would be a plu
 </li>
 <li>
 s.Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performanc
 </li>
 <li>
 e.Excels at communication, both verbal and writte
 </li>
 <li>
 n.Is able to accommodate a flexible schedule to include days, evenings, weekends and holida
 </li>
 </ul>
 
 
 
 ys
</div>

Assistant Front Office Manager

Career Group

<div>
 
 
 Office Manager/Executive Assistant
 
 
 
 
 Salary
 
 : $120,000 &ndash; 140,000 + Equity + Excellent Benefits!
 
 
 
 Location:
 
 San Francisco - onsite Monday - Friday
 
 
 
 
 
 
 
 
 Our client, a high-growth, venture-backed startup, is seeking an Office Manager &amp; Executive Assistant to join their team and play a pivotal role in shaping how the company operates and scales.
 
 
 
 
 
 This is not your typical office role. It&rsquo;s a unique opportunity to step into the center of a fast-moving organization where you&rsquo;ll influence both the day-to-day experience of the team and the effectiveness of leadership. If you&rsquo;re someone who thrives on ownership, anticipates needs before they arise, and enjoys building structure in a dynamic environment, this role offers real impact and visibility.
 
 
 
 
 
 You&rsquo;ll be the driving force behind a seamless, high-functioning office while acting as a trusted partner to executives. From managing operations and vendor relationships to supporting strategic priorities and keeping leadership organized, your work will directly enable the company to move faster and smarter.
 
 
 
 
 
 What you&rsquo;ll do:
 
 <ul>
 <li>
 Own and elevate daily office operations, creating an organized, efficient, and welcoming environment
 </li>
 <li>
 Manage vendors, logistics, supplies, and space planning with a proactive, solutions-first approach
 </li>
 <li>
 Handle administrative functions including scheduling, bill pay, and account management
 </li>
 <li>
 Partner closely with executives on calendar management, meeting coordination, and travel planning
 </li>
 <li>
 Lead internal communications, team events, and employee experience initiatives
 </li>
 <li>
 Build and refine operational processes that scale with the business
 </li>
 <li>
 Serve as a go-to resource and culture driver across the organization
 </li>
 </ul>
 
 
 
 
 What we&rsquo;re looking for:
 
 <ul>
 <li>
 3+ years of experience in Office Management, Workplace Operations, or Executive Assistance (startup experience required)
 </li>
 <li>
 A highly proactive, detail-oriented operator who takes pride in ownership
 </li>
 <li>
 Confidence balancing hands-on execution with executive-level support
 </li>
 <li>
 Comfort navigating ambiguity and solving problems independently
 </li>
 <li>
 Strong communication skills and a collaborative mindset
 </li>
 <li>
 Experience with Google Workspace, Slack, and Notion
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re excited by the idea of wearing multiple hats, building from the ground up, and being an integral part of a company&rsquo;s growth story, we&rsquo;d love to connect.
 
</div>

Executive Assistant/Office Manager

Tenderloin Neighborhood Development Corporation

<div>TITLE: General Manager
REPORTS TO: Property Supervisor
DEPARTMENT: Property Management
STATUS: Regular, full-time
FLSA STATUS: Non-Exempt
WAGE RANGE: $37.83 - $41.17
GRANT FUNDED: No
UNION POSITION: Yes
LOCATION: 921 Howard Street, San Francisco CA 94102
SCHEDULE: 100% on-site; Monday&ndash;Friday, 9:00 AM&ndash;5:30 PM
SUMMARY 
Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property for extremely and very low-income tenants, including formerly homeless families and disabled adults. The General Manager will oversee the day-to-day operations of the property. This includes maintaining a supportive environment for all residents, assuring the property's sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.
ESSENTIAL DUTIES
Building Operations and Supervision<ul><li>
Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided.</li><li>
Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.</li><li>
Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work.</li><li>
Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency.</li><li>
Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested.</li><li>
Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.</li><li>
Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards.</li><li>
Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.</li><li>
Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies.</li><li>
Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDCs Resident Selection Policy.</li><li>
Conduct unit tours and applicant interviews which include income verification in accordance with TNDCs Resident Selection Policy and program requirements.</li><li>
Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition.</li><li>
Ensure timely completion of work orders and turnover of vacant units.</li></ul>
Finance<ul><li>
Adhere to all accounting and reporting procedures required by TNDC.</li><li>
Monitor financial condition of building, including expenditures and participates in planning the building budget.</li><li>
Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor.</li><li>
Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected.</li></ul>
Tenant Relations<ul><li>
Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters.</li><li>
Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.</li><li>
Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.</li></ul>
Compliance<ul><li>
Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.</li><li>
Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.</li><li>
Responsible for HUD, Tax Credit and MOH program compliance.</li><li>
Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations.</li><li>
Manage resident evictions in compliance with court order and directions from TNDCs legal counsel and approved by the Property Supervisor.</li></ul>
REQUIRED SKILLS<ul><li>
Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population.</li><li>
Sound judgment, excellent assessment, problem-solving and supervision skills.</li><li>
Dependability, initiative and follow-through.</li><li>
Effective writing, communication and organizational skills.</li><li>
Ability to respond appropriately in pressure situations; possess an even temperament and strong &quot;people&quot; skills with a commitment to customer service.</li><li>
Ability to interact effectively with property management and other staff; effectively work in teams</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience</li><li>
Minimum of 1 year of progressive operations and management experience</li><li>
Minimum of 1 year of supervisory experience</li><li>
Proficiency in Microsoft Word and Excel</li><li>
Training and experience in multiple regulatory programs: HUD and Tax Credit programs.</li><li>
Knowledge of residential property management, building systems and housing quality standards.</li><li>
Strong organizational skills.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Certified HUD or Tax Credit Specialist</li><li>
Familiarity with Tenderloin Neighborhood</li><li>
Knowledge of homelessness and substance abuse issues</li><li>
Demonstrated knowledge and understanding of budget management and facilities issues.</li><li>
Experience with use of OneSite property management software or comparable property management software.</li><li>
Knowledge and experience with TRACS software</li><li>
Bilingual, second language ability</li></ul>
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.</div>

General Manager II- 921 Howard

Peak Health

<div>
 
 AI Product Manager
 
 
 
 PeakHealth &bull; SF Bay Area (3 days/week in office)
 
 
 
 
 
 
 The Mission
 
 
 
 We&rsquo;re rebuilding healthcare to keep people well. The American system is broken&mdash;built to treat illness, not prevent it.
 
 
 
 
 
 
 The Team
 
 
 
 Led by a repeat healthcare founder (2x unicorns / 1x IPO), you&rsquo;ll join a ~20-person team of top clinical, tech, and AI talent&mdash;including a 4x NYT bestselling Chief Medical Officer and a Founding Product Designer.
 
 
 
 
 
 
 What We Do
 
 
 
 PeakHealth is a new DTC care platform integrating women&rsquo;s health, longevity, and functional medicine into everyday primary care&mdash;with generative AI woven throughout.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll be our embedded product quality and execution PM, doing whatever needs to be done to make the product better and the team faster.
 
 
 
 
 
 
 
 Most of your time: poking around the product manually, finding bugs and UX issues, triaging incoming quality reports, and writing them up as LLM-readable specs so our engineers&rsquo; vibe coding agents can take a first pass at fixing them automatically. You&rsquo;re the human glue between &ldquo;something feels off&rdquo; and &ldquo;an agent shipped a fix.&rdquo;
 
 
 
 
 
 
 
 The rest of your time: owning smaller features end-to-end as product owner, supporting our clinical team, running light data analyses, and absorbing whatever startup ops needs doing. Larger roadmap and strategy stays with the founders for now.
 
 
 
 
 
 
 You Bring
 
 <ul>
 <li>
 
 1&ndash;4 years of product, product ops, APM, or adjacent experience.
 
 </li>
 <li>
 
 Experience at an early-stage startup, or a notably scrappy team inside a mid-stage one.
 
 </li>
 <li>
 
 An obsessive eye for product quality&mdash;you can use a product for 10 minutes and produce a 20-item issue list.
 
 </li>
 <li>
 
 Real fluency with modern AI tools (Cursor, Claude, ChatGPT, etc.) and the instinct to write bug reports as agent-ready prompts, not Jira tickets.
 
 </li>
 <li>
 
 A &ldquo;unicorn&rdquo; mentality: high autonomy, sharp critical thinking, zero attachment to title or scope boundaries.
 
 </li>
 <li>
 
 Comfort owning small features end-to-end&mdash;spec to shipped.
 
 </li>
 <li>
 Experience shipping AI-native product features that expose generative AI to end users.
 </li>
 <li>
 
 Startup business acumen&mdash;you can tell what&rsquo;s worth fixing now vs. what can wait.
 
 </li>
 </ul>
 
 
 
 
 Bonus Points
 
 <ul>
 <li>
 
 Direct experience at a close competitor in DTC longevity, weight loss / GLP-1, hormone health, women&rsquo;s health, or telehealth.
 
 </li>
 <li>
 
 Background in QA, product operations, or customer-facing support engineering.
 
 </li>
 <li>
 
 Basic data analysis chops (SQL, spreadsheets, whatever)
 
 at an early-career product manager level.
 </li>
 <li>
 
 Some front-end coding ability, or comfort opening a PR yourself.
 
 </li>
 <li>
 
 Experience building and shipping with vibe-coding tools like Lovable, Replit, Claude Code, or Cursor
 
 </li>
 </ul>
 
 
 
 
 This Role Isn&rsquo;t for You If&hellip;
 
 <ul>
 <li>
 
 You&rsquo;re allergic to manual bug hunting, edge-case testing, and &ldquo;boring&rdquo; quality work.
 
 </li>
 <li>
 
 You&rsquo;re skeptical of AI tools, or you&rsquo;d rather write Jira tickets than agent-ready prompts.
 
 </li>
 <li>
 
 You&rsquo;ve only worked at large, well-resourced companies.
 
 </li>
 <li>
 
 You need a scoped brief and someone funneling work to you.
 
 </li>
 </ul>
 
 
 
 
 Comp &amp; Location
 
 
 
 Comp:
 
 
 Competitive salary + meaningful equity
 
 
 
 
 Location:
 
 
 SF Bay Area (3 days/week in office).
 
 
 
 
 
 
 
 
</div>

AI Product Manager

Stifel

<div>Why Stifel:
<div>
Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.</div><div></div><div> 
Let&rsquo;s talk about how you can find your place here at Stifel, where success meets success.</div>
What You'll Be Doing:
<div>
The Operations Coordinator performs the daily cashiering and operational functions for the branch office. The Coordinator is also responsible for liaising between the branch and home office on operational matters as well as providing overflow support to other branch associates.</div>
What We're Looking For:
<ul><li>Perform daily cashiering functions for the branch related to incoming deposits of checks and securities, outgoing wires and checks.</li><li>
Execute routine operational functions including margin notifications and resolution, processing corporate reorganization (reorg) selections, and handling account transfer requests.</li><li>
Liaise between the branch and home office for all operational matters that arise and communicate the impact to branch personnel.</li><li>
Provide overflow support for the daily operation of the Financial Advisors� businesses not limited to opening client accounts, preparing and processing investment documentation, facilitating outgoing check requests and other disbursements, and maintaining current client information.</li><li>
Maintain accurate and complete account and trade records/files as required by Firm policy and industry regulation.</li><li>
Identify matters that require escalation including suspicious activity, customer complaints, trading errors, and violation of industry regulation or Firm policy.</li></ul>
What You'll Bring:
<ul><li>Effectively collaborate and work as a team with a diverse group of individuals.</li><li>
Ability to organize large amounts of information and prioritize workload to meet deadlines.</li><li>
Basic understanding of the Financial Services industry.</li><li>
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving</li></ul>
Education &amp; Experience:
<ul><li>Minimum Required: High School Diploma or equivalent experience</li><li>
Minimum Required: 1+ years� Administrative experience</li></ul>
Licenses &amp; Credentials:
<ul><li>Minimum Required: None</li></ul>
Systems &amp; Technology:
<ul><li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li></ul>
Compensation Range: Salary: USD $51,300.00/Yr. - USD $68,400.00/Yr.
 
 
Actual salaries may vary, and may be based on several factors, including but not limited to each candidate&rsquo;s qualifications, skills, and overall competencies for the position. The base salary is one component of Stifel&rsquo;s overall compensation package for each individual employee. Other benefits and offerings include, but not limited to, discretionary bonuses, health / dental / vision / prescription insurance offerings, Stifel Total Health Connect, flexible spending accounts, tuition &amp; certification assistance programs, paid time off, and much, much more! To view a more comprehensive list of Stifel&rsquo;s current offerings, please visit https://www.stifel.com/careers/benefits. Applications are accepted until the position is filled. About Stifel:
<div>
Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients&rsquo; money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.</div><div></div><div> 
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let&rsquo;s talk about how you can find your place here at Stifel, where success meets success.</div><div></div><div> 
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.</div><div></div><div> 
Stifel is an Equal Opportunity Employer.</div></div>

Operations Coordinator

FHLBank San Francisco

<div><h3 class="jobSectionHeader">Job Description:</h3>
Purpose:
The Associate Director, HR Employee Services Manager serves as the operational backbone of the Employee Services function, providing senior-level expertise across the full employee lifecycle. Reporting to the Director of Employee Services Operations, this individual contributor role is responsible for driving HR operational excellence through robust Workday administration, people analytics and reporting, HR compliance, policy governance, and cross-functional process improvement. The Associate Director brings a systems-level view of HR, ensuring that operational workflows, data integrity, and compliance obligations are tightly integrated and consistently executed across all HR sub-functions.<h1 class="jobSectionHeader">
Major Accountabilities:</h1><h2 class="jobSectionHeader">
Workday Administration &amp; HRIS Management</h2><ul><li>
Serve as a primary Workday power user and subject matter expert across HR Operations, with accountability for data integrity, configuration support, and system optimization.</li><li>
Partner with the HRIS Director to troubleshoot system issues, test enhancements, and implement process improvements within Workday.</li><li>
Ensure accurate and timely data entry and maintenance across all HR modules including Core HCM, Benefits, Compensation, and Talent.</li><li>
Support system audits and data quality reviews; proactively identify and resolve data discrepancies that affect downstream reporting or compliance.</li></ul><h2 class="jobSectionHeader">
People Analytics &amp; Reporting</h2><ul><li>
Design, build, and maintain HR dashboards, standard reports, and ad hoc analyses that support data-driven decision-making across the HR function.</li><li>
Lead the development and delivery of recurring workforce reports, including headcount, turnover, time-to-fill, compensation equity, and compliance metrics.</li><li>
Support leadership and Board-level reporting by compiling accurate, well-structured people data in collaboration with HR sub-function leads.</li><li>
Identify trends and surface insights from HR data to inform strategic priorities, workforce planning, and operational improvements.</li></ul><h2 class="jobSectionHeader">
HR Compliance &amp; Regulatory Oversight</h2><ul><li>
Monitor changes in employment law and regulatory requirements; translate updates into actionable operational adjustments and communicate implications to HR leadership.</li><li>
Coordinate with Legal, Finance, and Payroll to ensure alignment of compliance-related obligations affecting the employee population.</li></ul><h2 class="jobSectionHeader">
HR Policy Development &amp; Governance</h2><ul><li>
Own the HR policy library: develop, revise, and maintain policies in alignment with regulatory requirements, organizational strategy, and HR best practices.</li><li>
Partner with the Director of Employee Services Operations and HR leadership to conduct annual policy reviews and implement updates with clear communication and change management plans.</li></ul><h2 class="jobSectionHeader">
Process Documentation &amp; Operational Excellence</h2><ul><li>
Design and maintain comprehensive process documentation, including Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and training materials that support operational consistency across HR.</li><li>
Assess existing HR workflows and identify opportunities to streamline, automate, or eliminate inefficiencies; lead improvement initiatives through to implementation.</li></ul><h2 class="jobSectionHeader">
Employee Lifecycle Operations</h2><ul><li>
Maintain deep, working knowledge of the full employee lifecycle &mdash; onboarding, position changes, leave of absence, benefits administration, and offboarding &mdash; and ensure operational execution aligns with policy and regulatory requirements.</li><li>
Support onboarding operations including HR orientation and system setup coordination</li></ul><h1 class="jobSectionHeader">
Skills/Knowledge:</h1><h2 class="jobSectionHeader">
Required</h2><ul><li>
Systems thinker who understands how HR sub-functions interconnect and proactively builds bridges across operational silos.</li><li>
Exceptional attention to detail with strong organizational skills; able to bring structure and order to ambiguous or demanding environments.</li><li>
Clear and direct communicator &mdash; written and verbal &mdash; with the ability to translate operational complexity for a non-technical audience and engage credibly at all levels of the organization.</li><li>
High degree of professional discretion and judgment in handling sensitive employee data and confidential matters.</li><li>
Self-directed and proactive; comfortable driving work forward independently while knowing when to escalate.</li><li>
Collaborative professional who builds effective working relationships across HR and with business partners.</li></ul><h2 class="jobSectionHeader">
Preferred</h2><ul><li>
Experience in financial services, banking, or another highly regulated industry.</li><li>
Exposure to AI-assisted HR tools or HR technology modernization initiatives.</li><li>
SHRM-SCP, SPHR, or equivalent HR certification.</li></ul><h1 class="jobSectionHeader">
Critical Competencies:</h1><ul><li>
Results driven &mdash; high-energy, positive, entrepreneurial in spirit while goal-oriented and outcomes-focused.</li><li>
Strong business acumen, maturity, and leadership skills &mdash; comfortable operating at a strategic level while staying close to execution.</li><li>
Technologically fluent &mdash; confident and self-sufficient in HR systems, particularly Workday; actively seeks to leverage technology to improve outcomes.</li><li>
Process-minded &mdash; approaches HR work with rigor and structure; comfortable building, documenting, and improving processes, not just advising.</li><li>
Workday HCM: required (Core HCM, Reporting, Benefits, Compensation, Talent modules preferred).</li><li>
Microsoft Office Suite: advanced proficiency in Excel (pivot tables, VLOOKUP, data validation), Word, and PowerPoint required. Microsoft 365 / Co-Pilot: familiarity with productivity tools and AI-assisted workflows a plus.</li></ul>
Salary Range: $145k to $175k
The Federal Home Loan Bank of San Francisco is committed to the principles of equal opportunity in employment (e.g., employees, applicants) and in contracting (e.g., suppliers, vendors) regardless of race, color, religion, sex, national origin, disability status, genetic information, age, sexual orientation, gender identity, status as a parent, or any other characteristic protected by law. We are committed to cultivating a workplace free of unlawful discrimination, harassment, and retaliation, and are dedicated to fostering vibrant communities by serving as a reliable source of liquidity and resources for affordable housing and economic development.
Salary ranges reflect the base salary that the Bank reasonably expects to pay for a given role and is not inclusive of annual incentive award opportunities, retirement benefits or the value of other health and welfare or other ancillary benefits. We consider many factors when determining base salaries such as individual background and experience, the competitive environment, education, particular skill set(s), and industry and institutional knowledge.
The Bank is committed to offering all team members challenging and engaging work with market competitive pay, retirement, and benefit offerings. In support of this commitment, the Bank routinely engages in market competitive benchmarking surveys and analysis to ensure our team members continue to be paid fairly and competitively.</div>

HR Employee Services Manager, Assoc. Dir.

Kikoff

<div>
 
 Kikoff: The Fintech Powering Financial Security at Scale
 
 
 
 Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
 
 
 We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
 
 
 
 Why Kikoff
 
 
 
 This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
 
 
 
 About The Role
 
 
 
 As a Operations Data Scientist at Kikoff, you work closely with cross functional teams including Customer Operations, Product Operations, Product, Engineering, and Data Engineering to make our operations smarter, faster, and more customer-centric. Operations sits at the front line of our customer experience, and you will turn the massive amount of unstructured and structured data generated there into decisions, workflows, and tools that improve both agent and customer outcomes.
 
 
 This is a high-ownership role. We are looking for someone with an owner mindset who proactively seeks out opportunities to apply a sharper technical and analytical lens to how Ops runs. You will define your own roadmap as often as you execute against someone else's.
 
 
 
 Your Responsibilities Include
 
 
 
 <ul>
 <li>
 Ops AI ownership: Own and evolve Ops AI, our AI agent that helps Ops investigate customer issues and pull accurate data. Design and iterate on the agent's harness (SQL library, memory, context, skills, tools, guardrails), continuously improve its accuracy and expand its use cases as new workflows emerge.
 </li>
 <li>
 Ops Analytics and Measurement: Use data to shape how Ops runs. Define core Ops metrics, build self-serve dashboards and turn unstructured customer data into insights, design and run experiments to turn ops insights into product changes
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Product Ops, CX Ops, and Operation Agents to translate data into decisions, workflows, and tooling that improve customer and agent outcomes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors&rsquo; or above in quantitative discipline: Statistics, Applied Mathematics, Economics, Computer Science, Engineering, or related field
 </li>
 <li>
 Expert knowledge of SQL
 </li>
 <li>
 Enthusiasm and comfort using AI tools (eg. LLMs, Claude Code) in analytics
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 A humble collaborative can-do attitude, bias to action, and a hunger to apply a technical lens to messy, ambiguous operational problems
 </li>
 <li>
 Solid understanding of statistical analysis, experimentation design, and common ML techniques
 </li>
 <li>
 1-2 years of data science experience
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Enthusiasm and comfort with using AI in analytics or for fintech problems
 </li>
 <li>
 Experience with Machine Learning especially in a production environment
 
 
 </li>
 </ul>
 Base Range
 
 
 $160,000 - $260,000 USD
 
 
 Equal Employment Opportunity Statement
 
 
 Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
 
 
 Please reference the following for more information.
</div>

Data Scientist Operations

Explore 91+ Operations manager in San Francisco this July. Find roles across top companies and apply now to boost your career.