customer service representative Jobs in Indianapolis

customer service representative

dental receptionist - business assistant Jobs in Indianapolis

dental receptionist - business assistant

front desk agent

front desk agent (part time) Jobs in Indianapolis

front desk agent (part time)

front desk coordinator Jobs in Indianapolis

front desk coordinator

receptionist

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential
Location: 8470 Allison Pointe Blvd Suite 130 Indianapolis, IN 46250
Duties/Responsibilities:
Operational Excellence:<ul><li>
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</li><li>
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</li><li>
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
</li><li>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</li></ul>
Patient Support:<ul><li>
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.</li><li>
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</li><li>
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.</li><li>
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.</li><li>
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</li></ul><ul><li>
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.</li><li>
Collect all in-person and telehealth co-payments and account balances at the time of service.</li><li>
Complete insurance eligibility verification and reach out to patients to resolve any issues.</li></ul>
Clinician Support:<ul><li>
Provide general clinician support &ndash; assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</li><li>
Coordinate with clinicians pertaining to any additional patient questions.</li><li>
Support clinician schedules by auditing for appointment accuracy.</li><li>
Maintain a pleasant, secure, and motivational working environment in the Practice.</li></ul>
Required Skills/Abilities:<ul><li>
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</li><li>
Ability to work independently and as a team member.</li><li>
Strong communication skills, both written and verbal.</li><li>
Proficient in using Computer Software Applications (Microsoft Office &amp; EMRs)</li><li>
Comfortable handling sensitive and confidential Information (HIPAA)</li></ul>
Education and Experience:<ul><li>
High School or equivalent required, associates/bachelor&rsquo;s degree, preferred.</li><li>
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</li></ul>
Physical Requirements:<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li></ul>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Medical Office Receptionist

Heartland Dental

<div><div>Business Assistant - NW Indy
Dental experience is required.
Supporting our front office as a Business Assistant, you&rsquo;ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.<div><div><div><div><div>
About Traders Point Dental<ul><li>
Located just off Zionsville Rd, near Petsmart and Michael's</li><li>
Mon - Wed 7:30-5, Thurs 7:30-3</li><li>
A growing, profitable practice with quarterly bonus opportunities!</li><li>
Long term, committed team, many with 8-10 years alongside Dr. Kwon</li></ul></div></div></div></div></div>
Benefits:<ul><li>
Medical and prescription drug insurance, including Telehealth, health and wellness discounts and much more</li><li>
Free dental services for yourself and your dependents, minus lab fees</li><li>
Vision care support</li><li>
Life and disability insurance</li><li>
401(K) retirement plan</li><li>
Quarterly and monthly bonus opportunities</li><li>
6 paid holidays and paid time off after 90 days</li><li>
Team-focused, uplifting and educational work culture</li></ul> 
Why Heartland Dental?
Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you&rsquo;ll work in an environment that encourages learning, team cohesion, and puts patients first.
Heartland Dental was recently recognized by Newsweek for two awards: America&rsquo;s Greatest Workplaces and America&rsquo;s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.</div><div>
More about the role<ul><li>
Greet and welcome patients as they enter the office to create a great first impression of our team</li><li>
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies</li><li>
Utilize Dentrix for patient scheduling and records</li><li>
Schedule and confirm appointments for multiple providers in the office</li><li>
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
</li><li>Post insurance and patient payments and process accounts receivables</li><li>
Review treatment plan fees and payment options with patients</li><li>
Partner with the providers and team to implement Heartland Dental systems to optimize office potential</li></ul></div><div>
Required Experience<ul><li>
1+ years of experience in a dental setting</li><li>
1+ years of experience with insurance billing and accounts receivable</li><li>
Dentrix or other dental software experience</li><li>
Experience working in a fast-paced and customer-centric environment</li><li>
Excellent communication and organizational skills</li><li>
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.</li></ul> 
Physical Requirements:<ul><li>
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position</li><li>
Prolonged periods sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at times</li><li>
Availability to attend virtual training sessions (or in-person) periodically throughout the year</li><li>
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL &amp; TN.</li></ul> 
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. 
At Heartland Dental, we&rsquo;re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.</div></div>

Dental Receptionist - Business Assistant

Jasper Grove Recovery

<div>Transport Patient Engagement Specialist 
Schedules:
<ul><li>11A-7P</li>
</ul>
Compensation:
<ul><li>$16-$18</li>
</ul>
We&rsquo;re looking for people who are excited to join our passionate, authentic and courageous team. We&rsquo;re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams.
Summary 
Our most successful candidates will be energetic, engaging and deeply compassionate. They will be organized, practical, proactive and responsive. They&rsquo;ll be authentic and passionate, able to meet patients where they are, hearing them, and responding with grace and directness. They will be able to say what&rsquo;s so while conveying compassion and concern, putting emphasis on the patient, letting them know that &ldquo;we care about YOU.&rdquo; They will have a high EQ, be both people and process savvy and be discerning while not judgmental. They&rsquo;ll be people who flow easily with what others call stress while being on call at a moment&rsquo;s notice to meet people during an important time in their lives.
The most successful candidates will be optimistic and realistic, direct and spacious. They&rsquo;ll know how to hold the aim of progress not perfection and ideally will be able to provide a stabilizing calm or offer a robustly playful presence. The most successful candidates will have some capacity with being entrepreneurial, nimble and adaptable, regularly &ldquo;thinking on their feet.&rdquo; They&rsquo;ll enjoy working independently and collaboratively, as part of a larger care team. They will be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They&rsquo;ll bring great care, integrity, and customer service to all they do. They&rsquo;ll be able to maintain calmness and composure during high stress situations. They&rsquo;ll be passionate about the impact their work makes, eager to perform at their best capacity.
Responsibilities
<ul><li>Maintain demonstration of values and mission statement
</li><li>Establish communication with patients and coworkers to improve quality of service and patient satisfaction
</li><li>Transport patients to the facility to designated areas in an efficient and timely manner
</li><li>Follow routing and scheduling instructions given by the Dispatch Manager
</li><li>Accompany patients inside the facility upon arrival and deliver communication to the Receptionist and Dispatch Manager regarding the drop off
</li><li>Offer comfort and support to patients and their families
</li><li>Respect and protect patient confidence and confidentiality by keeping all sensitive and patient information private
</li><li>Follow all protocols and procedures to ensure safe delivery of patients and their possessions
</li><li>Possess excellent driving capabilities
</li><li>Possess the ability to de-escalate situations
</li><li>Maintain a secure, clean, and healthy work environment
</li><li>Routinely comply with the standards set forth by HIPAA
</li><li>Work as a highly dependable, independent member of the treatment team
</li><li>Ability to maintain flexibility in work schedule
</li><li>Must be a committed team player willing to learn new skill sets
</li></ul>Qualifications
<ul><li>High School Diploma or equivalent; or equivalent experience
</li><li>1-year prior experience working with Substance Abuse populations strongly preferred
</li><li>Crisis Intervention Training strongly preferred
</li><li>Valid, unrestricted driver&rsquo;s license
</li><li>Clean driving record for at least 3 years
</li><li>Must be committed to a drug-free lifestyle and responsible alcohol use
</li><li>Personal passion or interest in substance abuse issues strongly preferred
</li></ul>We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.</div>

Transportation Patient Engagement Specialist

GI ALLIANCE

<div>GI Alliance is seeking an experienced Front Desk Coordinator I .
Duties of this position include, but are not limited to, the following:
Position purpose
Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.
Responsibilities/Duties/Functions/Tasks:<ul><li>
Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.</li><li>
Schedule patient appointments and procedures according to established policies and procedures.</li><li>
Check-in patients upon arrival at the office as well as check-out upon departure.</li><li>
Obtain accurate information from patients and ensure all registration forms are complete.</li><li>
Collect patient and insurance payments and reconcile charges on a daily basis.</li><li>
Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.</li><li>
File records in appropriate sections of patient charts in EMR.</li><li>
Prepare patient charts in advance and scan documents into charts in EMR.</li><li>
Transcribe letters and create forms as needed.</li><li>
Maintain files and records in a confidential manner.</li><li>
Maintain organization and efficiency of front office, including office supply inventory.</li><li>
Maintain patient confidentiality.</li><li>
Perform other related duties as directed or assigned.</li></ul>
Qualifications
Education: High school diploma or GED.
Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.
Requirements for Level I Status:<ul><li>
Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.</li><li>
Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.</li></ul>
Performance Requirements:<ul><li>
Knowledge of clinic policies and procedures.</li><li>
Knowledge of computer programs and applications.</li><li>
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.</li><li>
Skill in operating office equipment</li><li>
Skill in handling paperwork/filing adequately.</li><li>
Skill in handling incoming phone calls and triaging appropriately.</li><li>
Skill in written and verbal communication.</li><li>
Ability to learn/use other computer programs including Microsoft&reg; Excel, e-mail, Internet, and Microsoft&reg; PowerPoint.</li><li>
Ability to sort and file materials correctly by alphabetic or numeric systems.</li><li>
Ability to flexibly respond to changing demands.</li><li>
Ability to organize and prioritize tasks effectively.</li></ul>
GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION. 
 
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran</div>

Front Desk Coordinator

Explore 4+ Receptionist in Indianapolis this August. Find roles across top companies and apply now to boost your career.

4 receptionist jobs In Indianapolis

Medical Office Receptionist

Dental Receptionist - Business Assistant

Transportation Patient Engagement Specialist

Front Desk Coordinator