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The Morgan Library & Museum

<div>Description:<p><br>
</p><p>The Morgan Library &amp; Museum seeks an Administrative Assistant to support the Deputy Director and Chief Operating Officer. This role provides administrative support on a day-to-day basis, works on a wide range of special projects, and coordinates activities with Morgan staff and/or external entities as needed. The position has frequent interaction with trustees, including providing support for board and board committees and back-up administrative assistance for the director.</p><p>
Responsibilities include scheduling meetings, organizing and distributing meeting materials, drafting meeting minutes, coordinating the preparation of agreements and institutional responses to surveys, proofreading a variety of texts, and drafting and laying out presentations. Additionally, this position manages special projects, as designated by executive staff. The Administrative Assistant is expected to provide a welcoming presence in the offices of the Deputy Director and Chief Operating Officer in person, on the telephone, and through electronic media.</p>
Requirements:
<ul><li>B.A. with administrative experience.</li><li>
Interest or background in the humanities and arts or non-profit institutions.</li><li>
Ability to maintain discretion and confidentiality concerning all institutional, financial, and legal matters.</li><li>
Excellent verbal and written communication skills, with superior proofreading skills and attention to detail.</li><li>
Ability to handle multiple projects and deadlines simultaneously.</li><li>
Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint; InDesign and Photoshop a plus.</li><li>
Must be willing to arrange vacation time around board mailings and meetings, and other critical institutional matters.</li><li>
Standing for long periods of time may be required for some functions.</li><li>
Must be able to sit at a computer and use a computer keyboard for extended periods.</li></ul><p><b><i>
Please note that candidates will be required to validate their computer and proofreading proficiency through testing.</i></b></p><p><b>
Compensation</b>: $52,000 to $54,000; excellent benefits</p><p>
Please note, due to the high volume of applicants, we are only able to contact those candidates whose skills and background best fit our needs.</p><p><b>
EEO Statement</b></p><p>
The Morgan is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity laws. The Morgan provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, marital status, military or veteran status, domestic violence victim status or any other basis prohibited by applicable federal, state, and/or local laws.</p><p>
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</p></div>

Administrative Assistant

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you?ll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It?s just the starting point of your career, so launch your future with us!</p><p></p><p><br>
Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Compensation Data</b></h2></div><div><p>
COMPENSATION: The Hourly rate for this position is $19.00 to $19.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p></p><p><br>
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation</p><p></p><p><br>
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p>
? Ensure guest satisfaction by maintaining all dishes, pots, pans, silverware, glasses, equipment, and kitchen utensils are cleaned and sanitized<br>
? Maintains dishwashing station, three compartment sink and related areas cleaned<br>
? Ensures equipment is clean and in working condition; reports any issues to management<br>
? Performs other light maintenance and custodial tasks<br>
? Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.<br>
? Adheres to Aramark safety policies and procedures including proper food safety and sanitation<br>
? Ensures security of company assets</p><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p>
? Demonstrates an understanding of basic sanitation procedures<br>
? Must be able to follow basic safety procedures due to exposure to hazardous chemicals<br>
? Must be available to work flexible hours including evenings and weekends</p><p>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

General Utility Worker

Housing Works

<div><div><div><p><b>Compensation Range: $145,000 - $150,000 yearly commensurate with experience.</b></p><p><b><br>
</b><br>
<b>Benefits:</b><br>
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.</p><br>
<p></p>
<p><b>
Overview:</b></p>
<p>
The Nurse Practitioner Psychiatric (NPP) will provide psychiatric evaluations and medication management services to an existing and growing panel of patients for Housing Works.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Provide routine psychiatric evaluations and medication management as appropriate to Housing Works psychiatric clientele.</li>
<li>Provide psychiatric medication management coverage to Housing Works psychiatric clientele if a psych provider is unavailable.</li>
<li>Provide psychiatric assessments for clients in need of Housing.</li>
<li>Maintain a panel of patients for follow up psychiatric care.</li>
<li>Participates in clinical supervision with the Chief of Psychiatry or designee.</li>
<li>Participate in case conferences, operational, and Quality meetings, as well as provide clinical consultation to the clinic staff and supervision to clinic&rsquo;s NPP students as appropriate.</li>
<li>Routinely coordinate care with colleagues within the clinic as well as with outside providers as per standard clinical practice.</li>
<li>Adhere to all State, Federal, and Regulatory agency laws and regulations as well as exhibit the highest ethical comportment as per the American Psychological Association&rsquo;s (APA) Code of Conduct and relevant standards of care.</li>
<li>Receives supervision from the Chief Psychiatric Officer on clinical and administrative issues.</li>
</ul></div></div><div><div><b>Job Requirements:</b></div>
<div><ul><li>New York State Licensed Psychiatric Nurse Practitioner with a master&rsquo;s Level Nursing Degree from an accredited nursing program.</li>
<li>Bachelor of Science in Nursing</li>
<li>ANCC Board Certification Adult Psychiatric NP</li>
</ul>
<p>Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org</p>
<p>
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State&rsquo;s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org</p><p><br>
<br>
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.</p>
<p>
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p><br>
<br>
This position is included in a bargaining unit of Housing Works&rsquo; New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (&ldquo;RWDSU&rdquo;). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a &ldquo;CBA&rdquo;) between Housing Works and the RWDSU</p>
</div>
</div><p>Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Psychiatric Nurse Practitioner

American Jewish Committee

<div><p><b>About AJC</b></p><p>
American Jewish Committee (AJC) is the global advocacy organization for the Jewish people. We create trusted partnerships with leaders around the world to ensure Jews and Israel are safe and thriving.</p><p>
With an unparalleled reach spanning six continents, AJC engages leaders in more than 110 countries through 40 offices and dozens of partnerships with Jewish communities worldwide. Wherever the Jewish people and Israel need us, AJC is there&mdash;empowering leaders in government, education, partner communities, and the private sector to counter antisemitism and act as allies.</p><p>
The challenges we face are global. AJC is leading the global response. Join us.</p><p><b>
Your Department</b></p><p>
The Finance and Accounting department ensures the financial health and efficiency of AJC. We execute the organization&rsquo;s financial strategy and facilitate the accurate management of financial transactions, ensuring compliance, stability, and sustainability of the organization.</p><p><b>
Your Impact</b></p><p>
This role is central to ensuring the organization&rsquo;s financial strength, credibility with donors and stakeholders, and ability to deliver on AJC&rsquo;s mission in the short, medium and long term. The Vice President, FP&amp;A will help shape strategy, strengthen financial discipline, and enable leadership to make informed, forward-looking decisions in a dynamic and complex environment.</p><p>
The Vice President, Financial Planning &amp; Analysis is a strategic finance leader responsible for overseeing enterprise wide budgeting, forecasting, long-range financial planning, and performance analysis for a $100M nonprofit organization. Reporting to the Chief Financial Officer, this role partners closely with leadership and program heads to ensure financial sustainability, discipline, and transparency in support of AJC&rsquo;s mission. The Vice President translates complex financial data into clear, actionable insights and helps align resources with strategic priorities and donor intent.</p><p><b>
Your Role</b></p><p><b>
Key Responsibilities:</b><br>
<b>Strategic Financial Leadership</b></p><ul><li>
Lead the organization&rsquo;s annual operating and capital budget processes, including multiyear financial planning and scenario modeling.</li><li>
Partner with the CFO and senior leadership to align financial strategy with organizational priorities, growth initiatives, and risk management.</li><li>
Develop and evaluate long-term financial models to assess sustainability, new programs, and strategic investments.</li><li>
Partner with Chief People Officer and CFO on workforce planning to ensure overall alignment with AJC&rsquo;s financial strategy.</li></ul><p><b>
Budgeting, Forecasting &amp; Performance Management</b></p><ul><li>
Oversee regular forecasting and reforecasting cycles, monitoring variances against budget and historical trends.</li><li>
Establish and maintain key financial performance metrics, dashboards, and management reports for leadership and the Board.</li><li>
Provide clear analysis and recommendations on financial drivers, tradeoffs, and resource allocation.</li><li>
Act as primary finance partner with departments across the agency to help manage budgets.</li></ul><p><b>
Financial Reporting &amp; Decision Support.</b></p><ul><li>
Produce monthly, quarterly and annual financial reporting.</li><li>
Prepare board and committee ready materials and presentations.</li><li>
Build reporting infrastructure that supports timely, data-driven decision-making.</li></ul><p><b>
Program, Grant &amp; Revenue Support</b></p><ul><li>
Partner closely with program, development, and grants teams to support financially sound program design and funding strategies.</li><li>
Provide financial input for grant proposals, donor pitches, presentations and reporting, and compliance with restricted funding requirements.</li><li>
Monitor grant and contract financial performance and ensure accurate tracking of restricted and unrestricted funds</li></ul><p><b>
Systems &amp; Process Improvement</b></p><ul><li>
Drive continuous improvement in budgeting, forecasting, and reporting processes, leveraging new technologies (including AI) financial systems and data analytics tools.</li><li>
Collaborate with accounting and operations teams to ensure data integrity, consistency, and efficiency.</li><li>
Support financial systems enhancements and enterprise initiatives that improve planning and reporting capabilities.</li></ul><p><b>
Team Leadership</b></p><ul><li>
Partner with AJC&rsquo;s Controller and mentor a team of finance professionals. Foster a culture of collaboration, accountability, and continuous improvement.</li><li>
Serve as a thought partner to finance and non-finance colleagues, strengthening financial literacy across the organization.</li><li>
Lead a wide range of ad hoc projects both within finance and across the organization.</li></ul><p><b>
Supervisory Role</b><br>
Individual contributor</p><p><b>
Education, Training, and Experience</b><br>
Bachelor&rsquo;s degree in Finance, Accounting, Business, or a related field; MBA or CPA strongly preferred.<br>
15+ years of progressive experience in financial planning, budgeting, and analysis, with significant leadership responsibility; nonprofit experience strongly preferred.</p><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li>
Non-profit finance experience is strongly preferred.</li><li>
Accounting Experience in addition to FP&amp;A preferred.</li><li>
Demonstrated experience managing complex budgets with restricted and unrestricted funding sources.</li><li>
Strong strategic mindset with the ability to translate financial data into actionable insights for non-financial audiences.</li><li>
Supervision of payroll processes.</li><li>
Proven experience partnering with non-financial program teams to build financial acumen and drive data based decision making.</li><li>
Advanced financial modeling, forecasting, and analytical skills; strong systems orientation (ERP, budgeting/planning tools, Excel).</li><li>
Excellent communication skills, judgment, and ability to operate effectively in a mission-driven environment.</li></ul><p><b>
Physical Demands</b><br>
<b>Office employees:</b></p><ul><li>
Remaining in a stationary position, often sitting or standing for prolonged periods</li><li>
Repeating motions that may include the wrists, hands, and/or fingers</li><li>
Communicating with others to exchange information</li><li>
Moving about to accomplish tasks or moving from one worksite to another</li></ul><p><b>
Disclaimers</b><br>
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute a contract between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.</p><p><b>
Compensation</b><br>
The salary for this position is $170,000 - $220,000 depending on relevant experience and location.</p><ul><li><b>
Benefits</b></li><li>
Regular Full-time employee benefits:</li><li>
Medical, vision, and dental plans</li><li>
Flexible Spending Account options</li><li>
Generous Paid Time Off (PTO) - 15 vacation days per year, that increases with continued employment</li><li>
Paid Holidays (many Federal and major Jewish Holidays)</li><li>
Hybrid work schedule</li><li>
403(b) participation, after one year of employment</li><li>
Transit plan</li><li>
Competitive Paid Parental Leave</li><li>After applicable waiting or probationary periods have been met</li></ul><p>
hire.trakstar.com/jobs/fk0zzac?source=</p><p>
AJC is an equal opportunity employer.</p></div>

Vice President of Financial Planning & Analysis

Canyon

<div><p><b>Canyon </b>seeks a full-time accountant to manage all financial record-keeping and accounting operations for the organization.</p><h2 class="jobSectionHeader"><b>
Who we are</b></h2><p>
Canyon is a new media art institution opening on the Lower East Side of Manhattan in fall 2026. Spanning approximately 40,000 square feet, the venue encompasses exhibition galleries, a 120-seat performance space, an 800-person event hall, a restaurant, bar, mezzanine caf&eacute;, and theater. Canyon presents two major exhibitions per year alongside a year-round program of live events, performances, screenings, and community programming.</p><h2 class="jobSectionHeader"><b>
Position Overview</b></h2><p>
The accountant/bookkeeper reports to Canyon's Chief Operating Officer. This position will be responsible for maintaining accurate financial records, managing day-to-day accounting functions, and ensuring fiscal integrity across all areas of the organization. The ideal candidate is pro-active, detail-oriented, and comfortable with standard accounting tasks in a professional environment. Initially a single-person operation, over time the position could become the lead in a growing department.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Maintain accurate and up-to-date financial records using accounting software</li><li>
Process accounts payable and accounts receivable in a timely manner</li><li>
Reconcile bank statements and credit card transactions monthly</li><li>
Track and categorize expenses across multiple budget categories and projects</li><li>
Coordinate payment requests and tracking with leadership</li><li>
Manage employee expense reimbursements</li><li>
Prepare monthly and quarterly financial reports for management review</li><li>
Support management with annual budget forecasting</li><li>
Assist with annual audit preparation and coordinate with external accountants</li><li>
Manage contributions, membership, and sales accounts, reconciling with departments monthly</li><li>
Maintain organized filing systems for financial documentation</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Minimum 5 years of bookkeeping or accounting experience</li><li>
Proficiency with accounting software and financial management systems</li><li>
Strong understanding of accounting principles and financial record-keeping</li><li>
Excellent attention to detail and organizational skills</li></ul><p><b>
Desired skills and qualifications
</b></p><ul><li>Nonprofit or hospitality accounting experience</li><li>
Familiarity with grant financial management and reporting</li><li>
Knowledge of New York nonprofit financial requirements</li></ul><h2 class="jobSectionHeader"><b>
CompensationBenefits</b></h2><p>
Salary: $90,000&ndash;$115,000, commensurate with experience.</p><p>
Canyon offers a comprehensive benefits package, including:</p><ul><li>
Medical, dental, and vision insurance</li><li>
401(k) with employer match</li><li>
Generous paid time off</li><li>
Tuition reimbursement</li><li>
Professional development opportunities</li></ul><p><i>
This is a full-time position. Benefits include medical, dental, and vision insurance; life, AD&amp;D, long-term disability, and short-term disability insurance; a Health Savings Account or Flexible Spending Account; a 401(k) retirement account with a matching contribution; and tuition reimbursement. </i><i>We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.</i></p><p><b>
To Apply</b></p><p>
Please upload a resume, cover letter, and contact information for three references in the 'Resume' section of the job application portal.</p></div>

Accountant/bookkeeper

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Regular/Temporary: Regular</li>
<li>Hours Per Week: 35</li>
<li>Salary Range: $130,000 to $165,000 Annual</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
Columbia University Irving Medical Center, Department of Medicine, is seeking a Nurse Practitioner (NP) to work in the inpatient setting within the Division of Cardiology. The selected candidate will join a progressive NP group to care for patients with advanced cardiac illnesses, on our telemetry ward.</p>
<p></p>
<p>Responsibilities</p>
<ul>
<li>The Nurse Practitioner will manage a diverse group of cardiac patients predominantly with Advanced Heart Failure and Heart Transplant.</li>
<li>The NP will render direct patient care including but not limited to obtaining patients' history, performing comprehensive and targeted physical examinations, ordering and evaluating diagnostic tests, and diagnosing/managing chronic as well as acute care problems from admission through discharge.</li>
<li>The NP will also be responsible for counseling and educating patients and their caregivers on disease processes and care management.</li>
<li>The NP will collaborate and meet with the multidisciplinary team to address quality care initiatives and length of stay.</li>
<li>The NP is required to document all patient/caregiver encounters in the EMR.</li>
<li>Perform other responsibilities as assigned.</li>
</ul>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Requires a Master's degree in Nursing or equivalent in education and experience, plus one to two years of experience.</li>
<li>Current New York State Registered Professional Nurse and Nurse Practitioner licenses.</li>
<li>Must have NPI Certification.</li>
<li>Current NP Board Certification Required.</li>
<li>Must be eligible for ANCC Board Certification in Acute Care.</li>
<li>Must be eligible for DEA certification.</li>
<li>Must be eligible for American Heart Association (AHA) ACLS and BLS.</li>
<li>Must have the ability to adapt to a flexible schedule. Flex shifts, Nights and/or Days with night rotation positions are available.</li>
<li>Excellent clinical, interpersonal and communication (both written and verbal) skills required.</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Adult Gerontology Acute care Nurse Practitioner (AGACNP) preparation preferred.</li>
<li>Experience in cardiology, advanced heart failure or transplant a plus.</li>
<li>Previous NP experience a plus.</li>
</ul>
<p></p><p>Other Requirements</p>
<ul>
<li>Familiarity and proficiency with computer-based programs such as electronic medical records systems, MS Word, MS PowerPoint and MS Excel.</li>
<li>Participation in Medical Surveillance required:
<ul><li>Contact with patients and/or human research subjects</li>
<li>Wear N-95 respirator</li>
<li>Potential bloodborne pathogen exposure</li>
</ul></li><li>Must successfully complete applicable compliance and systems training requirements.</li>
</ul>
<p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Nurse Practitioner - Cardiology

New York City FC

<div>
 <strong>
  JOB TITLE:
 </strong>
 Director, Guest Experience
 <br/>
 <br/>
 <strong>
  REPORTING TO:
 </strong>
 VP, Operations
 <br/>
 <br/>
 <strong>
  DEPARTMENT:
 </strong>
 Operations
 <br/>
 <br/>
 <strong>
  LOCATION:
 </strong>
 New York, NY / Flushing, NY (This role will initially follow a hybrid work arrangement. As operational needs evolve, the expectation is for the Director, Guest Experience to primarily work on-site at the stadium.)
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The Director, Guest Experience will lead the development, implementation, and execution of the stadium's guest experience strategy, ensuring every visitor receives a welcoming and seamless experience. As a key member of the stadium team this individual will establish guest service standards, training programs and operating procedures, while overseeing ticket takers and guest service representatives. This role will outline the staffing models and hiring process for each event.
 <br/>
 <br/>
 The Director will collaborate closely with Event Operations, Security, Food &amp; Beverage, Premium Services and Ticketing teams to deliver world-class experiences across all event types including sports, concerts, festivals, and community programming.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic &amp; Functional Responsibilities
  </li>
  <ul>
   <li>
    Develop and execute the guest experience vision in line with the Etihad Park overall Mission and Pillars.
   </li>
   <li>
    Develop training programs aimed to onboard and provide continuing education during the year.
   </li>
   <li>
    Establish KPIs and service standards aligned with overall objectives.
   </li>
   <li>
    Develop policies, procedures, and service protocols for venue operations.
   </li>
   <li>
    Complete ADACC Certification
   </li>
  </ul>
  <li>
   Leadership &amp; Collaboration Responsibilities
  </li>
  <ul>
   <li>
    Build, lead, and develop a high-performing Guest Experience team.
   </li>
   <li>
    Foster a culture of hospitality, accountability, inclusivity, and continuous improvement.
   </li>
   <li>
    Establish clear expectations, goals, and performance standards for team members.
   </li>
   <li>
    Develop staffing forecasts for each event in line with overall budgets.
   </li>
   <li>
    Establish secret shopper, service evaluation, and quality assurance programs.
   </li>
   <li>
    Lead post-event reviews and implement corrective actions to improve future performance.
   </li>
  </ul>
  <li>
   Decision-Making &amp; Accountability
  </li>
  <ul>
   <li>
    Recruit, hire, and onboard the Guest Experience part time staff
   </li>
   <li>
    Design and implement comprehensive guest experience training programs.
   </li>
   <li>
    Create onboarding materials, service standards manuals, and event-day training
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):
 <br/>
 <br/>
 <ul>
  <li>
   Acts Honorably: listens and communicates respectfully, without judgement
  </li>
  <li>
   Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
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   Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
  </li>
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   Drives Forward: embraces new opportunities with curiosity and a focus on improvement and innovation
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   Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others
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  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
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 </strong>
 <ul>
  <li>
   Bachelor's degree in Hospitality Management, Sports Management, Business Administration, Event Management, Tourism, Communications, or a related field required.
  </li>
  <li>
   6-8+ years of progressive experience in guest experience in hospitality or venue, sports, hospitality, or hotel operations.
  </li>
  <li>
   Demonstrated success developing and implementing guest experience strategies, service standards, training programs, and operational procedures that drive guest satisfaction and service excellence.
  </li>
  <li>
   Strong leadership, communication, and collaboration skills, with the ability to influence cross-functional teams and build a guest-centric culture.
  </li>
  <li>
   Comprehensive understanding of guest experience principles, hospitality best practices, and customer service excellence.
  </li>
  <li>
   Knowledge of stadium, arena, entertainment venue, convention center, or large-scale event operations.
  </li>
  <li>
   Understanding of ADA requirements, accessibility standards, and inclusive guest service practices.
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  <li>
   Experience utilizing guest feedback, performance metrics, and operational data to identify opportunities and improve the overall guest experience.
  </li>
  <li>
   Bilingual Spanish language skills are a plus but not required.
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  </li>
 </ul>
 <strong>
  Additional Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
  </li>
  <li>
   Must be able to work games scheduled which may be at night and on weekends and holidays
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  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 This exempt position has an estimated annual base salary range of $110,000 - $115,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
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 <strong>
  What We Offer
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  <br/>
 </strong>
 <ul>
  <li>
   Excellent health, dental &amp; vision insurance, with options to fit you and your family&rsquo;s needs
  </li>
  <li>
   Comprehensive and competitive benefit programs, including maternal &amp; paternal leave
  </li>
  <li>
   Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
  </li>
  <li>
   Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
  </li>
  <li>
   Four complementary tickets to every NYCFC home match
  </li>
  <li>
   Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
  </li>
  <li>
   A dynamic, ambitious, and fun work environment
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   <br/>
  </li>
 </ul>
 <strong>
  New York City Football Club Overview
  <br/>
  <br/>
 </strong>
 At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer&rsquo;s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City&rsquo;s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
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 New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bol&iacute;var among its sister clubs.
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 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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 By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.
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 https://www.mlssoccer.com/legal/privacy-policy
</div>


Director, Guest Experience

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