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associate relationship banker - golden gate market - san francisco, ca Jobs in San Francisco

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bay club associate

JAK Travel Agency

<div>
 We are seeking a dependable and detail-oriented remote Customer Success Associate to join our team, located in the San Francisco Bay Area. This remote position is expected to operate according to Pacific Time business hours to ensure timely support for local clients.
 
 
 <ul>
 <li>
 Respond to client inquiries via phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Assist clients with account-related requests, updates, and general support needs.
 </li>
 <li>
 Provide clear communication and accurate information to clients.
 </li>
 <li>
 Help resolve issues by identifying solutions and following through until completion.
 </li>
 <li>
 Maintain detailed and organized records of client interactions.
 </li>
 <li>
 Collaborate with internal teams to ensure consistent service delivery.
 </li>
 <li>
 Ensure a positive and seamless client experience at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to stay organized and manage multiple tasks.
 </li>
 <li>
 Comfortable working independently in a remote environment.
 </li>
 <li>
 Basic computer skills and ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and problem-solving abilities.
 </li>
 <li>
 Previous customer service experience is helpful but not required.
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 This position plays an important role in maintaining strong client relationships and ensuring a high level of customer satisfaction through responsive, reliable, and professional support for clients in the San Francisco Bay Area and across Pacific Time zones.
</div>

Remote Customer Success Associate

Quanata

<div>
 
 To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk.
 
 
 
 
 About Us
 
 
 
 
 Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.
 
 Learn more about us and our work at quanata.com&nbsp;
 
 Our Team
 
 &nbsp;From data scientists and actuaries to engineers, designers and marketers, we&rsquo;re a world class team of tech-minded professionals from some of the best companies in Silicon Valley, and around the world.&nbsp; We&rsquo;ve come together to create the context-based insurance solutions and experiences of the future. &nbsp;We know that the key to our success isn't just about nailing the technology&mdash;it&rsquo;s hiring the talented people who will help us continue to make a quantifiable impact.
 
 The Role
 
 
 We are looking for a People Operations Specialist who will play a critical role in ensuring smooth and efficient employee lifecycle processes, from onboarding through offboarding, while maintaining accurate records and compliance with regulatory requirements. This role serves as a key point of contact for employee inquiries, supports HRIS operations and reporting, and partners cross-functionally to improve workflows, payroll coordination, and benefits administration. By maintaining organized systems, enhancing onboarding experiences, and ensuring timely completion of operational tasks, the specialist directly contributes to a positive employee experience and overall organizational effectiveness. Their work enables scalable people processes that support business continuity, compliance, and employee engagement.
 
 
 Your Day-To-Day
 
 <ol>
 <li>
 Responsible for all operational Onboarding and Offboarding tasks; ie. Launches all people operations pre and post onboarding tasks; assigns new hire trainings; launches, monitors and reviews background checks and I9 verifications; drafting all operational Offboarding documentation and processing of required offboarding tasks; partners with the People Team on enhancements of the onboarding and offboarding processes
 </li>
 <li>
 Responsible for processing all employee lifecycle changes and maintenance of employee records(i.e. onboarding, employee changes, promotions, job changes, professional development budgets, offboarding); Responsible for tracking all employee certifications within HRIS
 </li>
 <li>
 Responds to employee inquiries providing direction as needed regarding HRIS systems,&nbsp; policies and procedures; Owns responding to all employment and income verifications timely and accurately; Maintains a high standard of confidentiality and professionalism in all employee communications
 </li>
 <li>
 Owns Intranet and Employee-facing content as it pertains to Operations (ie. Labor Law postings, People Operations guides and Job Aids); Creates and maintains internal Job Aids for all operational processes/workflows; Assists with employee handbook updating
 </li>
 <li>
 Partners with Payroll Manager and Senior Compensation Analyst to ensure the accurate processing of sign on bonuses, Hi5 bonuses, separation pay, patent awards and all other types of additional payments; Provides system configuration, testing and validation support to the Senior Compensation Analyst with annual merit processing.
 </li>
 <li>
 Provides backup support to the Payroll Manager and Benefits Manager including but not limited to employee inquiries, benefit billing and reconciliations, deduction imports, troubleshooting, and continuous coverage and backup activities
 </li>
 <li>
 Owns Guusto service anniversary award platform and responsible for initiating all employee retirement and anniversary awards
 </li>
 <li>
 Responsible for ad hoc and regulatory compliance reporting (EEOC reporting, CA Pay Data) and other recurring data requests&nbsp;
 </li>
 </ol>
 
 About You
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required OR an equivalent combination of education and relevant experience OR equivalent relevant experience and;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 3-5 years experience in a People Operations and/or HRIS role
 </li>
 <li>
 Proficiency in HRIS systems, including data management, reporting, troubleshooting, and process optimization
 </li>
 <li>
 Strong knowledge of employee lifecycle processes, HR compliance requirements, and recordkeeping standards, with the ability to ensure accuracy and confidentiality across all People Operations activities
 </li>
 <li>
 Demonstrated ability to handle highly sensitive information with discretion, sound judgment and a business-centric approach
 </li>
 <li>
 Effective organizational and time management skills, with the ability to manage multiple priorities and meet deadlines while managing day-to-day requirements
 </li>
 <li>
 Exceptional attention to detail, with the ability to manage complex data sets and compliance requirements
 </li>
 <li>
 Outstanding written and verbal communication skills with the ability to explain complex topics clearly and accurately, explain policies and procedures, and partner cross-functionally with broader teams
 </li>
 <li>
 Analytical and problem-solving skills, with the ability to identify process improvements, support data reporting needs, and contribute to scalable, efficient People Operations workflows&nbsp;
 </li>
 </ul>
 
 Bonus Points
 
 <ul>
 <li>
 Paylocity experience&nbsp;
 </li>
 <li>
 Experience using AI tools and automation to improve processes, increase efficiency, and enhance employee experience
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Salary:
 
 
 $100,000 to $125,000*
 
 
 
 *Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.
 
 
 &nbsp;
 
 
 
 Additional Details:&nbsp;
 
 
 <ul>
 <li>
 
 Benefits
 
 
 : We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
 
 </li>
 <li>
 
 Work from Home Equipment
 
 
 : Given our virtual environment&mdash; in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.
 
 </li>
 <li>
 
 Paid Time Off:
 
 
 All employees accrue four weeks of PTO in their first year of employment. &nbsp;New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.
 
 </li>
 <li>
 
 Personal and Professional Development:
 
 
 We&rsquo;re committed to investing in and helping our people grow personally and professionally.&nbsp; All employees receive up to $5000 each year for professional learning, continuing education and career development.&nbsp; All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.
 
 </li>
 <li>
 
 Location
 
 
 : We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories.
 
 For most positions,&nbsp;
 
 
 
 occasional travel may be requested or encouraged but is not required
 
 
 
 . Some positions might require travel per the job description provided to the employee.
 
 &nbsp;Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired. &nbsp;
 
 </li>
 <li>
 
 Hours
 
 
 : We maintain core meeting hours from 9AM - 2PM Pacific time for collaborating with team members across all time zones.&nbsp;
 
 </li>
 </ul>
 
 
 Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 
 If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice.&nbsp;
 
 https://www.sf.gov/sites/https://www.sf.gov/sites/default/files/2022-12/FCO%20poster2020_0.pdf&nbsp;
 
 This role is employed by Quanata, LLC which is a separate company in the State Farm family of companies.
 
 &nbsp;
 
 If you require a reasonable accommodation, please reach out to your Talent Acquisition Partner for assistance.&nbsp;
 
</div>

People Operations Specialist [Remote-US]

<div>The Opportunity 
 
As a Data Engineer - Senior Associate, you will focus on designing and building data infrastructure and systems to enable efficient data processing and analysis. You will be responsible for developing and implementing data pipelines, data integration, and data transformation solutions. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, and to deliver quality work. Embracing increased ambiguity, you will be comfortable when the path forward isn&rsquo;t clear, using these moments as opportunities to grow. 
 
In this role within our Technology Consulting practice, you will leverage advanced technologies and techniques to design and develop robust data solutions for clients. You will transform raw data into actionable insights, enabling informed decision-making and driving business growth. By using a broad range of tools, methodologies, and techniques, you will generate new ideas and solve problems, contributing to the overall strategy and objectives of your projects. This position offers a chance to develop a deeper understanding of the business context and how it is evolving. 
 
Responsibilities 
 
<ul><li>Designing and implementing data infrastructure and systems to facilitate efficient data processing and analysis</li><li>Developing and maintaining data pipelines, integration, and transformation solutions to support client needs</li><li>Utilizing Amazon Web Services (AWS) and Azure Data Factory to enhance data engineering capabilities</li><li>Applying data architecture development and database management skills to optimize data solutions</li><li>Leveraging Apache Airflow and Apache Hadoop for scalable data processing and workflow management</li><li>Building and managing data lakes and warehouses to support large-scale data storage and retrieval</li><li>Confirming data quality and validation through rigorous testing and performance tuning</li><li>Collaborating with clients to understand their data requirements and deliver actionable insights</li><li>Utilizing Databricks Unified Data Analytics Platform for advanced data analytics and visualization</li><li>Implementing data security best practices to protect sensitive information and maintain compliance</li><li>Applying dimensional modeling and directed acyclic graphs (DAGs) for efficient data organization and processing</li><li>Supporting the development of data strategies to drive business growth and informed decision-making</li></ul> 
What You Must Have 
 
<ul><li>At least a Bachelor's degree</li><li>At least 2 years of experience</li></ul> 
What Sets You Apart 
 
<ul><li>Preference for at least one of the following fields of study: Management Information Systems, Computer and Information Science, Systems Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mathematics, Statistics, Mathematical Statistics</li><li>Demonstrating proficiency in data engineering platforms like Databricks</li><li>Utilizing cloud platforms such as AWS and Microsoft Azure</li><li>Excelling in data architecture development and data modeling</li><li>Implementing data pipeline and data integration strategies</li><li>Navigating complex data environments with Apache Hadoop and Airflow</li><li>Applying critical thinking to solve data-related challenges</li></ul> 
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines 
 
#LI-Hybrid</div>

Data Engineer - Senior Associate

City and County of San Francisco

<div>Company Description 
<ul><li>
Application Opening: 06/11/2026</li><li>
Application Filing Deadline: 06/26/2026</li><li>
Annual Salary: $137,098 - $166,530
</li><li>Recruitment ID: TEX-1244-162120 / RTF0162119-01148212
</li></ul>APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
The duration of the appointment shall not exceed 36 months.
WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC) 
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area &ndash; 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
About the People Science Team
People Science team within Human Resource Services at the SFPUC strives to create a workplace with thriving, diverse, and engaged employees using innovative, behavioral science-based research and consulting to the SFPUC. 
Job Description 
Under direction, the Senior People Science Analyst performs professional work in analyzing, researching, and consulting functions related to competency modeling, employee engagement, people analytics, talent management consulting, workforce planning, and racial equity.
Essential Functions:
The essential duties include, but are not limited to the following:<ul><li>
Provide strategic research and best practice-based consultation to business leaders related to talent management strategies, organizational effectiveness initiatives, and human resources policies and practices.</li><li>
Lead complex projects, including project scoping, developing project plans, and communication plans, and managing external partnerships.</li><li>
Independently compile and analyze data using standard software programs such as Excel; create compelling data visualizations and actionable insights to support workforce, talent and organizational decision-making.</li><li>
Manage a portfolio of internal clients and lead the development of competency models (i.e., critical technical, behavioral, and leadership competencies required for successful performance) serving as team lead for competency-based talent management projects and related processes.</li><li>
Develop and improve talent management processes (e.g., recruitment and selection, performance management, career pathing, leadership development) to align with our competency framework and workforce needs.</li><li>
Conduct research and advanced data analysis to identify strategic actions and recommendations to support SFPUC&rsquo;s Racial Equity Action Plan, and other organizational priorities.</li><li>
Facilitate workshops and strategic discussion with business leaders and employees to support workforce planning, leadership development, organizational development, and team effectiveness initiatives.</li><li>
Design and develop survey instruments and interview protocols, assessments, and other data collection tools to gather data and information.</li><li>
Plan and create strategic content, resources, and communications (e.g., site pages, training guides, presentations, newsletters) tailored to diverse groups.</li><li>
Prepare and deliver executive-level, visually appealing reports and engaging presentations to communicate findings and recommendations, policies, and strategic insights to diverse, non-technical audiences.</li><li>
Identify and implement opportunities to improve team processes, operational efficiency, and service delivery.</li><li>
Direct the work and assist in the professional development of interns, junior team members, and cross-functional project contributors; providing coaching, guidance, and training.</li><li>
Demonstrated advanced experience utilizing and administering technology platforms, software applications, and digital tools such as Visier (people analytics), Quantum Workplace (engagement suite), Microsoft Office Suite, SharePoint (including site development), Survey Monkey, Adobe Illustrator or similar tools or technologies.</li></ul>
The 1244 Senior People Science Analyst will perform other related duties as assigned. 
Qualifications 
Minimum Qualifications:
Education:
Possession of a baccalaureate degree from an accredited college or university.
Experience:
Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection; classification and compensation; employee and/or labor relations; benefits administration; human resources operations; diversity, equity, and inclusion; and personnel training.
Substitution:
Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).
Experience Substitution - Completion of a 12-month human resources trainee program equivalent to the City and County of San Francisco's 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.
Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master's degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience. MQs must reflect the class specification for those classes with set MQs.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.<ul><li>
Graduate degree in Industrial-Organizational Psychology, or other closely related field (e.g., Industrial Psychology, Organizational Behavior, Applied Social Psychology, Behavioral Psychology), Data Science, Data Analytics, Public Administration, or Business Administration.</li><li>
Experience and/or professional certifications in the areas of competency modeling, strategic workforce planning, employee experience/engagement, surveys and analytics, diversity, equity &amp; inclusion, and/or talent management consulting.</li><li>
Demonstrated experience in designing, evaluating, and improving human resources programs through the application of organizational research, employee and workforce data analysis, project management, and change management principles.</li><li>
Experience using technologies such as Visier, Quantum Workplace, SharePoint, Survey Monkey, and Adobe Illustrator or similar data visualization and survey platform tools.</li></ul>
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (sfdhr.org).
Note: Falsifying one&rsquo;s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 
Additional Information 
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About The Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Veterans Preference</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.<ul><li>
Select the &ldquo;Apply Now&rdquo; button and follow instructions on the screen</li></ul>
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Sari Mix at SMix@sfwater.org.<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

Senior People Science Analyst – Human Resource Services – San Francisco Public Utilities Commission (1244)

V-ENVISAGE SOLUTIONS INC

Job DescriptionYou are the primary point of contact for internal employees or external clients seeking technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues to ensure minimal disruption to business operations. A successful candidate balances strong technical acumen with exceptional customer service.Key Responsibilities<ul><li>Incident Management &amp; Troubleshooting:</li><li>Serve as the first line of technical support via phone, email, chat, or walk-ins.</li><li>Diagnose and resolve technical issues involving Windows/macOS operating systems, Microsoft 365, enterprise applications, and hardware (laptops, desktops, mobile devices, printers).</li><li>Walk end-users through step-by-step problem-solving processes.</li><li>Request Fulfillment &amp; Access Management:</li><li>Provision and de-provision user accounts, permissions, and distribution groups using Active Directory or Azure AD.</li><li>Configure and deploy new hardware and software for onboarding employees.</li><li>Ticket Documentation &amp; Escalation:</li><li>Log, categorize, and prioritize all incoming incidents and service requests within the ITSM ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk).</li><li>Escalate complex, unresolved issues to Tier 2/Tier 3 support or specialized infrastructure teams, ensuring accurate documentation is passed along.</li><li>Knowledge Management:</li><li>Contribute to the internal IT knowledge base by writing and updating documentation, FAQs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Technical Skills:</li><li>Proficiency with Windows 10/11 and macOS environments.</li><li>Strong familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).</li><li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, DHCP, Wi-Fi troubleshooting).</li><li>Experience using remote desktop support tools (e.g., TeamViewer, LogMeIn, BeyondTrust).</li><li>Soft Skills:</li><li>Customer-First Mentality: Exceptional empathy, patience, and active listening skills.</li><li>Communication: Ability to translate complex technical jargon into clear, user-friendly instructions.</li><li>Problem-Solving: Strong analytical and critical-thinking skills under pressure.</li><li>Time Management: Ability to multi-task and prioritize tickets in a fast-paced environment while meeting SLAs (Service Level Agreements).</li></ul>Education &amp; Experience Requirements<ul><li>Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.</li><li>Experience: 2&ndash;5 years of experience in an IT service desk, help desk, or customer-facing technical support role.</li><li>Preferred Certifications (Highly Valued):</li><li>CompTIA A+, Network+, or Security+</li><li>ITIL 4 Foundation (highly preferred for Service Desk frameworks)</li><li>HDI-SDA (Help Desk Institute Service Desk Analyst)</li><li>Microsoft Certified: Endpoint Administrator Associate</li></ul>Pay: $26.00 - $35.00 per hourWork Location: In person

Service Desk Analyst

Jackson Lewis

<div>Focused on employment and labor law since 1958, Jackson Lewis P.C.&rsquo;s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients&rsquo; goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers&reg; &ldquo;Best Law Firms&rdquo;.
Jackson Lewis is seeking a Litigation Legal Secretary for the San Francisco, CA office.
In this role, the legal secretary will work with a dynamic team including multiple attorneys providing a full range of support including, but not limited to, preparation/revision of correspondence, pleadings, and documents; maintenance of documents in electronic format; completion of expense reports; calendar maintenance, and other legal tasks, as necessary.
Duties and Responsibilities:<ul><li>
Maintain electronic case files and update as needed following set protocols for search ease.</li><li>
Assist with preparation/revision of correspondence, pleadings, discovery submissions, arbitration/mediation documents in agency, state, and federal matters.</li><li>
Assist with preparation of administrative filings/exhibits in agency matters.</li><li>
Assist with preparation of exhibits for submission in a variety of matters.</li><li>
Maintain and review attorney calendars to assist attorneys with filing deadlines, etc.</li><li>
Complete monthly expense reports for assigned attorneys.</li><li>
Assist attorneys with monthly client invoicing in conjunction with our billing department.</li><li>
Monitor CLE needs of supported attorneys and assist with bar admissions, etc. as needed.</li><li>
Book and organize travel arrangements including flights, hotels, transportation, update reservations as needed through firm&rsquo;s travel agency.</li><li>
Prepare notebooks and proofreading of documents.</li><li>
Run conflict checks and open new client engagements in conjunction with our new business team.</li><li>
Continued knowledge and basic status of current cases and projects of assigned attorneys.</li><li>
Oversee a wide variety of complex and confidential, time-sensitive material.</li><li>
Perform other administrative duties as assigned.</li></ul>
Skills and Educational Requirements:<ul><li>
7+ years minimum legal experience, preferably in labor and employment law.</li><li>
Solid understanding of basic technical legal terminology.</li><li>
Solid experience working in ECF and California state e-filing systems.</li><li>
Solid experience in working with document database system (NetDocs or similar).</li><li>
Proficiency in Windows environment including Word and Outlook.</li><li>
Familiarity with state and federal rules and procedures, general legal procedures.</li><li>
Familiarity with billing software (InTapp or similar) and expense reporting software (Concur or similar) a strong plus.</li><li>
Experience supporting 4+ active attorneys at one time a strong plus.</li><li>
Experienced with trial preparation a plus.</li><li>
Strong verbal and written communication skills, as well as excellent proofreading skills and detail oriented.</li><li>
Ability to multi-task while maintaining quality work product and timely respond to deadlines as well as ability to balance workload.</li><li>
Strong interpersonal skills and ability to work well in a busy litigation team environment and communicate with colleagues and attorneys on every level.</li><li>
Reliable with punctuality and attendance.</li><li>
An associate degree or 4-year college degree preferred, or relevant experience considered.</li></ul>
This is a hybrid position.
For California, the expected salary range for this position is between $40 and $50 per hour.
The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes:<ul><li>
Medical, dental, vision, life and disability insurance</li><li>
401(k) Retirement Plan</li><li>
Flexible Spending and Health Savings Account</li><li>
Firm-paid holidays, vacation and sick time</li><li>
Employee assistance program and other firm benefits</li></ul>
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.</div>

Legal Secretary