claims specialist

call center sales and business development agent - verizon - 8/10 Jobs in Tampa

call center sales and business support representative - verizon Jobs in Tampa

call center sales supervisor Jobs in Tampa

call center sales supervisor

call center services representative ops - 60933688 Jobs in Tampa

call center services representative ops 60933688

State of Florida

Requisition No: 880736
 
Agency: Children and Families
 
Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933688
 
Pay Plan: Temp
 
Position Number: 60933688
 
Salary: 17.01 an hour
 
Posting Closing Date: 08/06/2026
 
Total Compensation Estimator Tool
 
OPS Call Center Services Representative I
 
Florida Department of Children and Families
 
Hillsborough, Pinellas and Pasco Counties, Florida
 
Preference for Bilingual in Spanish/English or Creole/English
 
Full-time opportunities available
 
Open Competitive
 
This posting will be used to fill position vacancies in OPS.
 
Current employees will be compensated in accordance with the DCF salary policy.
 
Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.
 
We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment.
 
The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position.
 
If this sounds like the job for you, please join our TEAM!
 
The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
 Employees may be required to work after their schedule to complete phone calls in the queue.
 
Qualifications: 
Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
 Must have the ability to attend an 8 - 12-week mandatory paid training course.
 Preference for bilingual in Spanish/English or Creole/English.
 
Additional Information/Requirements: 
Incumbents may be expected to work during emergency situations or natural disasters.
 Employees are required to work from the official office location.
 The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
 
What you will do: 
The typical duties include: 
Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
 Processes a variety of eligibility related work activities within designated time frames
 Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
 Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
 Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
 Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
 Assists customers with referrals to other agencies and community resources.
 
Benefits of Working for the State of Florida: 
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
 
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
 
About Department of Children and Families: 
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
 
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.
 
To learn more please visit https://www.myflfamilies.com/.
 
Your People First Candidate Profile (application) must be completed in its entirety.
 
Include supervisor names and phone numbers for all periods of employment.
 Account for and explain any gaps in employment so that the hiring process is not delayed.
 Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
 It is unacceptable to use the statement “See Resume” in place of entering work history.
 
EMPLOYMENT DISCLOSURES
 
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
 SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.
 RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
 BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.
 
Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.
 
No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
 
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.
 
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
 
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
 
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
 
Location: 
TAMPA, FL, US, 33612
 
#job-location.job-location-inline { display: inline; }
 
Nearest Major Market: Tampa

CALL CENTER SERVICES REPRESENTATIVE OPS - 60933688

OneTouch Direct

<div>OneTouch Direct is seeking motivated and energetic individuals to join our team as a Call Center Sales Agent for Verizon. This role combines customer service excellence with dynamic sales opportunities, offering you the chance to represent a leading telecommunications brand while supporting customers and business operations.
Key Responsibilities:<ul><li>
Handle inbound and outbound calls with professionalism and enthusiasm.</li><li>
Promote Verizon products and services effectively to meet sales targets.</li><li>
Assist business customers with inquiries, billing, technical support, and account management.</li><li>
Document and maintain accurate customer information and interactions.</li><li>
Contribute to team goals and positive working environment.</li><li>
Adhere to company protocols and compliance guidelines.</li></ul> 

Requirements 
<ul><li>
High school diploma or equivalent required; additional education a plus.</li><li>
Minimum 1 year of experience in a call center, sales, or customer service role is preferred not required.
</li><li>Excellent communication and interpersonal skills.</li><li>
Strong sales orientation with the ability to handle objections and close sales.</li><li>
Basic computer proficiency and comfort with CRM software.</li><li>
Positive attitude, strong work ethic, and team collaboration skills.</li></ul> 

Benefits 
<ul><li>
Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
</li></ul><ul><li>GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
</li><li>6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
</li><li>Supportive Environment: Classroom training, plus 1-on-1 support to get you going!</li>
<li>Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li>Benefits: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Growth: Opportunity for professional advancement as we grow!</li>
<li>Culture: Diverse, welcoming culture with Employee Resource Groups</li>
<li>Referrals: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Development Agent - Verizon - 8/10

BayCare Health System

<div><div><div><div>At BayCare, we're proud to be one of the largest and most respected health care organizations in the Tampa Bay region. Our integrated network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians and providers. Supported by more than 30,000 dedicated team members, BayCare is committed to improving the health of our communities through a culture built on trust, dignity, respect, responsibility, and clinical excellence. 
Position Overview
BayCare is seeking a highly organized and professional Administrative Assistant to provide administrative and secretarial support to a Director within our Population Health Services Organization (PHSO). This role requires exceptional attention to detail, strong communication skills, and the ability to maintain the highest level of confidentiality.
Key responsibilities include:
<ul><li>Managing the Director's calendar, meetings, appointments, and travel arrangements
</li><li>Screening and directing telephone calls and correspondence
</li><li>Preparing reports, presentations, meeting minutes, and other documents
</li><li>Coordinating meetings and special projects
</li><li>Greeting and assisting visitors, team members, and business partners
</li><li>Maintaining confidential information with discretion and professionalism
</li>Providing general administrative support as needed 
<li>
</li></ul>Minimum Qualifications
Required
<ul><li>High School Diploma or GED
</li><li>Administrative support experience
</li><li>Strong organizational, communication, and computer skills
</li></ul>Preferred
<ul><li>Associate's Degree in a related field
</li>Advanced administrative or executive support experience 
<li>
</li></ul>Position Details
Facility: BayCare Health System &ndash; Admin Non-Hospital Related (PHSO)
Location: Concourse Center
Status: Full-Time, Non-Exempt
Schedule: Monday &ndash; Friday, 8:00 AM &ndash; 4:30 PM
Shift: Days (Shift 1)
Weekend Work: None
On-Call: No
Remote Work: Hybrid 
Why BayCare?
At BayCare, you'll be part of a purpose-driven organization that values collaboration, integrity, and professional growth. We invest in our team members so they can make a meaningful impact on the communities we serve every day. 
BayCare Health System is an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.</div></div></div></div>

Administrative Assistant

Newsom Eye and Laser Center

This individual is responsible for entry level knowledge of the core front office duties at Newsom Eye. Those duties include phone reception, check-in, insurance verification, chart preparation, checkout, and a general knowledge of the front office processes, protocols, and policies.Education and Experience:1. High school diploma or equivalent.2. Associates degree preferred.3. Customer service experience preferred.4. Two years experience in medical office and/or customer service related environment preferred.5. Basic working knowledge of Microsoft Office and computer use.Essential Skills and Abilities:1. Excellent customer service and communication skills.2. Empathetic personality giving attention to patient&rsquo;s concerns and needs.3. Management of multiple tasks simultaneously.4. Ability to follow instructions and conform to office protocol.5. Analytical problem-solving skills.6. Strong organization skills with attention to detail.7. Respectful treatment of patients and co-workers, with ability to work in as a team player.8. Pleasant personality and disposition, with positive attitude.9. Triage complicated situations to Front Office Manager.10. Ability to pass drug testRESPONSIBILITIES:Any and all duties assigned by management with an emphasis on the following:<ul><li>GENERAL</li><li>Schedules, reschedules, and cancels appointments as necessary; with appropriate physician and appointment types.</li><li>Contact patients for any demographic, medical and insurance information needed.</li><li>Ability to provide support and cross-coverage to ensure efficient front office operations (especially during employee absenteeism and lunch hours).</li><li>Assist patients in obtaining authorization or referrals that have not been received.</li><li>Handle and appropriately distribute inbound calls.</li><li>Understand office work flow and patient chart flow in order to locate charts as needed.</li><li>Communication: Ensure that clinicians/physicians are made aware of patient cancellations/no-shows/rescheduling, messages, and pharmacy issues by providing detailed call-sheets with chart and placing in designated area.</li><li>Understand monthly office supply ordering and follow protocol.</li><li>End of day checklist.</li></ul>2. Receptionist<ul><li>Schedule existing patients and pre-register new patient accounts, including co-managed or referring physicians that call to schedule consultations.</li><li>Review and disburse all incoming facsimiles &amp; mail for patient charts, physician review, medical records releases, resumes, etc.</li><li>File patient records, reports, and results in charts, and route to proper person/department</li><li>Patient recalls: prepare/satisfy them in Nextech, print and send as necessary.</li><li>Maintain current magazines and/or newspapers in the lobby, discard when necessary.</li><li>Maintain cleanliness in lobby: throw away trash, pick up items left behind by patients, straighten and return chairs to original positions, and bathroom (refill soap, paper towels, toilet paper).</li><li>Maintain marketing supplies: bios, business cards, articles, etc.</li></ul>3. Check-In:<ul><li>Greet patients as they enter building in pleasant and professional manner.</li><li>Ensure protocols are followed</li><li>Send patients with balances to checkout for payment before sending chart back to clinic.</li><li>Confirm demographic information, case info, primary and secondary insurances, identification numbers, and billing addresses are entered correctly in Nextech. Make changes when necessary.</li><li>Evaluate chart data to verify all information has been received, completed, updated and appropriate signatures obtained (i.e. Financial Policy Form, HIPAA, etc.)</li><li>Scan patient&rsquo;s insurance and identification card(s): MUST BE UPDATED EACH AND EVERY VISIT.</li><li>Ensure that proper authorization and referral insurance cards are collected from the patient when flagged by billing department.</li><li>Mark arrival time of patients per office protocol. Prioritize patient flow and signal/notify clinic proactively in order to manage patient flow and monitor patient wait time to ensure no patient waits longer than necessary due to being missed. Send charts back to clinical area when ready in a timely manner.</li><li>Track patients in the reception area and communicate with them, as needed.</li><li>Manage the day&rsquo;s schedule according to protocol: place telephone calls to no-show appointments and reschedule as needed, include recalls and call-sheets.</li><li>Provide back-up support on telephones.</li><li>CHECKOUT</li><li>Checkout all patients via review of marked procedures (CPT codes) and diagnosis (ICD-9 codes)</li><li>Schedule all future appointments with appropriate physician and correct appointment type.</li><li>Schedule all surgical procedures to include coordination with surgical center(s) and ensure that all required documents are completed, signed, submitted, and patients are made aware of their financial responsibilities.</li><li>Calculate, present and collect all fees (co-pays, deductibles, refractions, topographies, past due and current self-pay amounts).</li><li>Arrange for postoperative appointments with referring physician and/or co-managing physicians. Notify co-managed physician of surgery scheduled and fax proper paperwork and letters per protocol.</li><li>Monitor and address accounts that are past due when flagged by billing department personnel &ndash; collection efforts must be made prior to services provided.</li><li>Prepare and calculate patient financial responsibilities for all services provided, including surgeries. Fill out financial responsibility sheet correctly per outlined protocol.</li><li>Ensure payments are secured until posted, to include cash drawers and daily reconciliations.</li><li>Ensure that all monies and charges are accurately posted, and notes for unapplied monies are documented correctly in Nextech.</li><li>Accurately reconcile all daily financial activities (payments/charges) and close out each day&rsquo;s receipts for deposit.</li><li>Stock and keep checkout area clean and organized per protocol.</li><li>Provide back-up support on telephones.</li><li>Insurance Verification</li><li>Knowledge of medical insurance &ndash; deductibles, coinsurance, and co-payments.</li><li>Securing of pre-authorization for patient procedures.</li><li>Knowledge of commercial carrier&rsquo;s online insurance verification tools.</li><li>Update Nextech notes to include insurance verification information and pre-authorization information.</li></ul>Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

Medical Front Desk Receptionist

Sandpiper Hospitality

<div><h2 class="jobSectionHeader">Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!</h2> 
Your Challenge: Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!
Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2!
This position is the critical operational bridge between the daily management team and overnight safety. You'll work four front desk shifts (Monday&ndash;Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel&rsquo;s fraternization policy.<h3 class="jobSectionHeader"> 
The On-Site Mandate and Shift Structure</h3><ul><li> 
Housing Requirement: You are required to live in the hotel and must comply with the fraternization policy.</li><li>
Primary Schedule: Typically works four &quot;B&quot; shifts (Front Desk, Monday&ndash;Thursday).</li><li>
On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights.</li></ul><h3 class="jobSectionHeader"> 
Your Essential Operational &amp; Guest Duties</h3> 
As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.
Key Responsibilities Include:<ul><li>
Guest Satisfaction &amp; Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.</li><li>
Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently.</li><li>
Quality &amp; Safety: Inspect studios and public spaces daily according to the Clean &amp; Safe brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.</li><li>
Sales &amp; Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests&rsquo; needs.</li></ul><h3 class="jobSectionHeader"> 
Team Support and Additional Duties</h3><ul><li> 
Personnel Development: Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the &ldquo;Say Yes to a Simple Request&rdquo; program.</li><li>
Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.</li></ul><h3 class="jobSectionHeader"> 
On-Call Overnight Specifics</h3><ul><li> 
Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.</li><li>
Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.</li><li>
Communication: Will carry the hotel&rsquo;s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.</li><li>
Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.</li></ul> 
Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?</div>

WSS - Hotel Front Desk (GSA) 2

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day. 
 .
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
SUMMARY
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
<div><h1 class="jobSectionHeader">ESSENTIAL FUNCTIONS
</h1></div>Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
<ul><li>Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc- 40%
</li><li>Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20%
</li><li>May operate a vehicle that seats fifteen people or less, including driver . Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle . Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20%
</li><li>Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide &ldquo;lift&rdquo; services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20%
</li></ul>The total amount of time for all functions of the job - 100%
<div><h1 class="jobSectionHeader">QUALIFICATIONS
</h1></div>Education:
<ul><li>High school diploma or general education degree (GED)
</li></ul>Required Licensure, Certification, etc.:
<ul><li>Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
</li><li>Due to vehicle leasing contract requirements must be at least 21 years of age
</li><li>Must maintain a valid driver&rsquo;s license at all times
</li><li>Pass annual / semiannual MVR check
</li><li>Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
</li><li>Must possess current Medical Examiners Certificate
</li><li>Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
</li></ul>Work Experience:
<ul><li>One to three months related experience and/or training; or equivalent combination of education and experience
</li></ul>Knowledge:
<ul><li>Must be able to drive manual transmission
</li></ul>Skills:
<ul><li>Ability to read and write standard English language
</li><li>Ability to read and comprehend simple instructions, short correspondence and memos
</li><li>Ability to write simple correspondence
</li><li>Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
</li></ul><ul><li>Ability to add and subtract three digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s; ability to perform these operations using units of American money
</li><li>Ability to understand 24 hour and military time systems
</li><li>Ability to understand rates applicable to time passed
</li></ul><div><h1 class="jobSectionHeader">SCOPE
</h1></div>Authority to Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
The employee has control over resources available only.
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16 per hour.
 
 
Work Schedule: The work schedule for this position is on-call - PM shifts.
 
 
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
 
 
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
<div><h1 class="jobSectionHeader">WORKING CONDITIONS &amp; PHYSICAL DEMANDS
</h1></div>The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.</div>

Shuttle II - On-Call - PM Shifts - $16/HR - Moffitt Cancer Center

USAA

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
 
 
 
 The Opportunity
 
 
 
 
 As a Senior Auto Adjuster your work will focus on adjusting non-injury auto claims.
 
 You will investigate and determine coverage and liability, evaluate, negotiate, and settle highly complex auto claims such as comprehensive (i.e., theft and fire), collision (i.e., minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, and rental vehicle coverages for repairable vehicles and total losses.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.
 </li>
 <li>
 Negotiates liability for comparative negligence (claimant or adverse carrier).
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
 </li>
 <li>
 Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
 </li>
 <li>
 Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
 </li>
 <li>
 Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
 </li>
 <li>
 Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
 </li>
 <li>
 Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
 </li>
 <li>
 Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
 </li>
 <li>
 Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
 </li>
 <li>
 Applies proficient knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
 </li>
 <li>
 May serve as an informal resource for team members.
 </li>
 <li>
 Applies proficient knowledge of Auto Physical Damage to adjust claims.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 Experiences That Will Support Your Success
 
 
 
 <ul>
 <li>
 2 years of customer service experience.
 </li>
 <li>
 1 year of experience handling low to moderately complex auto non injury liability claims.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 </li>
 <li>
 Experience determining auto liability coverage.
 </li>
 <li>
 Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
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 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
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 Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
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 Ability to organize, analyze, and effectively determine risk and appropriate response.
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 <li>
 Successful completion of a job-related assessment may be required.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 1 to 2 years recent multi-vehicle claims liability to include comparative negligence.
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 Contract Interpretation experience: Liability &amp; Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage.
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 Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits.
 </li>
 <li>
 Arbitration/Subrogation knowledge.
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 <li>
 Guidewire Claims Center experience.
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 <li>
 Bachelor's degree.
 </li>
 <li>
 Active Adjuster's License.
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner.
 
 
 </li>
 </ul>
 
 Compensation range:
 
 The salary range for this position is: $54,550 - $74,000.
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
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Sr. Auto Adjuster

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