account manager

customer success manager

commercial manager

contracts manager

client partner

client services manager

Zenith UK

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients&rsquo; businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 We are seeking a highly organized and client-focused Account Manager to join our team. The ideal candidate will have a background in performance and serve as the primary liaison between the agency and our clients, ensuring that all projects are delivered on time, within budget, and to the highest standards. This role requires excellent communication skills, strong project management abilities, and a deep understanding of marketing strategies and client needs.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the development and execution of media plans for clients across a variety of industries.
  </li>
  <li>
   Work along with reporting manager taking into account both the client's and the agency's key performance indicators.
  </li>
  <li>
   Ability to effectively manage multiple projects simultaneously, including setting priorities, meeting deadlines, translating strategies into innovative media, and working well under pressure.
  </li>
  <li>
   Collaborating with cross-functional teams to develop and execute effective media strategies.
  </li>
  <li>
   Manage day-to-day client relationships and communications.
  </li>
  <li>
   Build a strong rapport with clients and business partners.
  </li>
  <li>
   Mentor and guide junior planning team members.
  </li>
  <li>
   Quality control for all media planning.
  </li>
  <li>
   Overseeing team on day-to-day projects.
  </li>
  <li>
   To develop sound channel strategy and activation in line with the communication plan
  </li>
  <li>
   To develop and own the projects related to: Media Strategy, Consumer Insights Analysis, Identification of business challenges facing the client, Competitive Landscape Analysis, Media selection, Maximizing cost-efficiency, Timing and laydown, Budget levels by market etc.
  </li>
  <li>
   To own and oversee all output from the executives/admin to ensure accuracy of the documents shared internally and externally
  </li>
  <li>
   To be responsible for efficient/accurate admin for the group
  </li>
  <li>
   Ability to comprehend a client's requirements, pose appropriate inquiries, and devise a plan for utilizing media outlets (including creating a media plan and offering suggestions) in accordance with the client's goals.
  </li>
  <li>
   Strong analytical skills and ability to interpret data and market research
  </li>
  <li>
   Strong grasp of industry trends and best practices
  </li>
  <li>
   Ability to work on MS Office 365 software suite (Word, Excel, PowerPoint, Teams, etc..)
  </li>
  <li>
   In-depth knowledge of and experience with various media planning and buying tools and platforms, such as Z/X Plan, Statex, Global web Index(GWI), Euromonitor, World Advertising Research Center (WARC), Similar Web, etc..
  </li>
  <li>
   In-depth knowledge of various industry digital planning tools such as DV360, Google Ads, Meta Business Manager, Snap Chat Ads Manager, Twitter Ads Manager, TikTok Ads Manager
  </li>
  <li>
   Familiar with and able to describe the characteristics and advantages of the Group's various products and services.
  </li>
  <li>
   Knowledge of digital media and emerging technologies
  </li>
  <li>
   Good commercial acumen, able to understand the importance of driving ROI for both business partners and agency whilst being both efficient and effective
  </li>
  <li>
   Development of sound channel strategy and activation in line with the communication plan
  </li>
  <li>
   Development and ownership of projects related to: Media Strategy, Consumer Insights Analysis, Identification of business challenges facing the client, Competitive Landscape Analysis, Media selection, Maximizing cost-efficiency, Timing and laydown, Budget levels by market etc.
  </li>
  <li>
   Ownership and oversight of all output from the executives/admin to ensure accuracy of the documents shared internally and externally
  </li>
  <li>
   Responsible for efficient/accurate admin for the group.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 BS/MS degree in marketing or a related field.
 <br/>
 <br/>
 5 to 7 years of media planning and/or buying experience - with at least three years of online experience.
 <br/>
 <br/>
 Proven ability to mentor and lead a team of planning executives.
 <br/>
 <br/>
 Strong organizational skills, team player, ability to multitask, and work under pressure.
 <br/>
 <br/>
 Digital Certifications across the major platforms, including Meta (FB &amp; IG), Google, Snapchat, LinkedIn, Twitter, etc.
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 R-2414P-2706
</div>


Manager - Media

Sscegypt

<p>Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Key Accountabilities</strong></p><p><strong>1. Client Interaction Management</strong></p><ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul><p><strong>2. Client Accounts Management Responsibilities</strong></p><ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul><p><strong>3. Due Diligence and Compliance</strong></p><ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul><p><strong>4. Process Improvement</strong></p><ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul><p><strong>5. Information Security Obligations</strong></p><ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul><p>o Confidentiality of information by promising that data should only be accessed by authorized people.</p><p>o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.</p><p>o Availability of information, by ensuring that users under their control have access to information and associated assets when required.</p><ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul><p><strong>JOB SPECIFICATION</strong></p><p><strong>QUALIFICATION</strong></p><ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul><p><strong>CERTIFICATION</strong></p><ul><li>CME-1 Certification is required.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul><p><strong>COMPETENCIES</strong></p><ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul><p><strong>INTERNAL & EXTERNAL COMMUNICATION</strong></p><ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul><p><strong>Important Note:</strong></p><ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

DNA Studio

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  To manage day-to-day operations across assigned client accounts, ensuring seamless execution of campaigns, timely delivery of projects, and consistent client satisfaction. The role bridges internal teams and client stakeholders, providing clarity, coordination, and proactive support to maintain trust and deliver value.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary point of contact for assigned clients, ensuring clear communication and trust.
  </li>
  <li>
   Translate client briefs into actionable internal plans and timelines.
  </li>
  <li>
   Coordinate with creative, production, and finance teams to ensure timely and accurate delivery.
  </li>
  <li>
   Monitor project progress, flag risks early, and provide status updates to all stakeholders.
  </li>
  <li>
   Assist in proposal writing, quotation preparation, and scope definition.
  </li>
  <li>
   Support the Senior Account Manager in managing larger accounts or new business pitches.
  </li>
  <li>
   Ensure documentation and archiving of all client correspondence, approvals, and deliverables.
  </li>
  <li>
   Maintain a positive, professional relationship with client representatives at all levels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Communication, or related field (Essential)
  </li>
  <li>
   3&ndash;5 years in a client-facing role within an agency or media environment
  </li>
  <li>
   Familiarity with campaign planning, creative workflows, and budgeting basics
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge &amp; Expertise
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of media, marketing, and production in the Saudi context
  </li>
  <li>
   Proficient in managing multiple projects under pressure
  </li>
  <li>
   Familiar with task management tools, CRMs, and presentation software
  </li>
  <li>
   Understanding of pricing models and quotation processes
  </li>
 </ul>
</div>


Account Manager

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
<b>
Client Relationship Management:</b> Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div>
<br>
<b>Leadership:</b> The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div><br>
<b>
Account Monitoring:</b> Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div><br>
<b>
Upsell and x-sell: </b>increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div><br>
<b>
Communication:</b> Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.</div><div></div><div><br>
<b>
Problem Solving:</b> Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div><br>
<b>
Product Knowledge:</b> Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div><br>
<b>
Collaboration:</b> Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
<b>Documentation:</b> Maintain accurate client interactions, transactions, and communications records in our CRM system.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><div><br>
<b>
Education:</b> Bachelor's degree in business administration, Finance, Economics, or a related field.</div><div></div><div><br>
<b>
Language: </b>Bilingual Arabic and English speakers are required.</div><div></div><div><br>
<b>
Communication Skills:</b> Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div><br>
<b>
Interpersonal Skills:</b> Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div><br>
<b>
Problem-Solving Abilities:</b> Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div>
<br>
<b>Leadership:</b> The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div><br>
<b>
Organisational Skills:</b> Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div><br>
<b>
Cross-Functional Collaboration: </b>Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div><br>
<b>
Tech Savvy:</b> Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div><br>
<b>
Interest in FinTech:</b> A keen interest in financial technology and a desire to learn and grow within the industry.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Account Management Specialist

Experts Group International

<div>
 <p>
  <strong>
   About The Role
  </strong>
 </p>
 <p>
  We are seeking an experienced Senior Client Manager to lead strategic sales and account management activities within the Saudi utility sector. The ideal candidate will have deep, current experience managing relationships and major sales activities with Saudi Electricity Company (SEC) and National Water Company (NWC) &mdash; with at least
  <strong>
   2+ years of direct, ongoing engagement with these clients.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will oversee key accounts, drive large deal execution, and lead presales and sales teams across complex, high-value projects. This role requires a commercially driven leader who combines relationship management with a strategic understanding of the Saudi utility ecosystem and B2B technology sales processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client &amp; Account Management
  </strong>
 </p>
 <p>
  &ndash; Serve as the primary relationship owner for strategic utility accounts, specifically SEC and NWC, ensuring client satisfaction and long-term partnership growth.
 </p>
 <p>
  &ndash; Develop and maintain deep account knowledge, identifying opportunities for expansion, renewals, and cross-selling.
 </p>
 <p>
  &ndash; Manage large, multi-stakeholder accounts and lead all communication with vendors, partners, and internal teams.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Sales Leadership &amp; Strategy
  </strong>
 </p>
 <p>
  &ndash; Lead sales forecasting, opportunity development, and deal closing to achieve growth targets.
 </p>
 <p>
  &ndash; Oversee end-to-end sales cycles, including contract negotiation, pricing strategy, and financial governance.
 </p>
 <p>
  &ndash; Develop account strategies and go-to-market plans aligned with company objectives in the utility and infrastructure sectors.
 </p>
 <p>
  &ndash; Support and mentor presales and sales teams, ensuring alignment between technical and commercial objectives.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Commercial &amp; Operational Excellence
  </strong>
 </p>
 <p>
  &ndash; Track and report on sales metrics, pipeline development, and performance forecasting.
 </p>
 <p>
  &ndash; Collaborate cross-functionally with engineering, delivery, and finance to ensure customer success and post-sales satisfaction.
 </p>
 <p>
  &ndash; Ensure governance and compliance standards are upheld across all client engagements.
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must-Have Experience
  </strong>
 </p>
 <p>
  &ndash; 7+ years of experience in account management or sales within enterprise or technology sectors.
 </p>
 <p>
  &ndash; Minimum 2 years of current, hands-on experience managing Saudi Electricity Company (SEC) and/or National Water Company (NWC) accounts.
 </p>
 <p>
  &ndash; Proven success managing large accounts and multi-million SAR deals within the utility sector.
 </p>
 <p>
  &ndash; Experience in vendor management and partnerships within major Saudi utilities or energy technology providers.
 </p>
 <p>
  &ndash; Demonstrated ability to lead presales/sales teams and execute sales strategies in complex, regulated environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills &amp; Attributes
  </strong>
 </p>
 <p>
  &ndash; Strong understanding of sales processes &mdash; including forecasting, deal qualification, negotiation, and closing.
 </p>
 <p>
  &ndash; Excellent stakeholder management and communication skills with C-level executives.
 </p>
 <p>
  &ndash; Results-driven mindset with strong commercial acumen and negotiation capability.
 </p>
 <p>
  &ndash; Bachelor&rsquo;s degree in Business, Engineering, or related field.
 </p>
 <p>
  &ndash; Experience with CRM platforms (e.g., Salesforce) and structured account management methodologies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply today or contact Alfie Carney for more information.
 </p>
</div>


Senior Client Manager Utility Sector (Saudi Arabia)

Visa

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
  <br/>
  <br/>
 </p>
 <p>
  The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
  <br/>
  <br/>
  The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
  </li>
  <li>
   Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
  </li>
  <li>
   Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
  </li>
  <li>
   Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
  </li>
  <li>
   Proactively resolve business &amp; technical problems
  </li>
  <li>
   Manage new merchant implementations and provide consultative payment guidance to client base
  </li>
  <li>
   Manage technical escalation and issue management with global front-line support teams
  </li>
  <li>
   Meet with existing clients for regular and ad-hoc service related reviews
  </li>
  <li>
   Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
  </li>
  <li>
   Project-manage larger customer engagements involving internal development teams or third party developers
  </li>
  <li>
   Enter case information into the CRM to ensure appropriate resolution management
  </li>
  <li>
   Offer best practice advice on CyberSource products and services and the vertical
  </li>
  <li>
   Advocate and drive product enhancement requests with our cross-functional teams
  </li>
  <li>
   Achieve and maintain CYBS product / process knowledge expert status
  </li>
  <li>
   Own and maintain Service Delivery Plan for each client
  </li>
  <li>
   Suggest and drive process improvement within the team
  </li>
 </ul>
 <p>
  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
  </li>
  <li>
   E-commerce acquiring background and Technical Acumen
  </li>
  <li>
   3-5 years payments experience with university degree or equivalent experience
  </li>
  <li>
   Well demonstrated Technical Support or Account Management experience
  </li>
  <li>
   Able to skillfully prioritize and manage concurrent projects and issues.
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Experience in working with cross-functional/cross-departmental and virtual teams
  </li>
  <li>
   Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
  </li>
  <li>
   Self-starter with strong organization and resolution management skills
  </li>
  <li>
   Arabic Speaker preferred
  </li>
  <li>
   Must demonstrate strong complex problem-solving capabilities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
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Client Success Manager

<p>Customer Success Manager (CSM),</p><p>plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.</p><p>Key Responsibilities of a Success Manager (CSM):</p><p> <strong>Customer Onboarding and Training:</strong></p><p>Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.</p><p> <strong>Relationship Management:</strong></p><p>Building and maintaining strong, trusting relationships with key client stakeholders.</p><p> <strong>Proactive Issue Resolution:</strong></p><p>Identifying potential problems early and working to solve them before they impact customer satisfaction.</p><p> <strong>Performance Monitoring:</strong></p><p>Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.</p><p> <strong>Customer Success Planning:</strong></p><p>Helping clients develop and achieve their goals using the product or service.</p><p> <strong>Up-selling and Cross-selling:</strong></p><p>Identifying opportunities to expand client relationships and increase revenue.</p><p> <strong>Internal Collaboration:</strong></p><p>Working with sales, product, and other internal teams to ensure client success.</p><p> <strong>Feedback Collection:</strong></p><p>Gathering customer feedback and providing it to internal teams to improve the product or service.</p><p><strong>A Cyber Security Pre-sales Consultant</strong> isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.</p><p>The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)</p><p>Key Responsibilities:</p><p> <strong>Technical Expertise:</strong></p><p>Possess a deep understanding of cybersecurity frameworks, products, and services.</p><p> <strong>Solution Design:</strong></p><p>Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.</p><p> <strong>Customer Engagement:</strong></p><p>Build relationships with clients, understand their challenges, and offer expert advice.</p><p> <strong>Sales Support:</strong></p><p>Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.</p><p> <strong>Product Demonstrations:</strong></p><p>Conduct product demos and proof-of-concept sessions to showcase solutions.</p><p> <strong>Requirements Gathering:</strong></p><p>Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.</p><p> <strong>Commercial Documents:</strong></p><p>Assist in creating and updating commercial documents like RFPs and RFIs.</p><p> <strong>Staying Current:</strong></p><p>Keep up with industry trends, competitor offerings, and emerging technologies.</p><p> <strong>Collaboration:</strong></p><p>Work with internal teams, partners, and vendors to ensure successful solution delivery.</p><img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Explore 1864+ Client services manager in Riyadh this December. Find roles across top companies and apply now to boost your career.