client services manager

HSBC

<div>
 
 
 
 About HSBC:
 
 
 
 
 HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.
 
 
 
 
 
 
 Role Purpose
 
 
 (overall high level summary of the role)
 
 
 
 
 Some careers have more impact than others.
 
 
 
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 
 
 
 We&rsquo;re building the world&rsquo;s most powerful corporate and institutional bank &ndash; one that sets the standard for international commerce and institutional partnership. Our strength lies not just in our scale, but in our people, the unmatched power and depth of our international network, our distinctive global client franchise and the quality of our services. These are the cornerstones of our leadership in payments, trade, FX and corporate financing, and underpin our commitment to meet today&rsquo;s demands and shape the financial system of tomorrow.
 
 
 
 
 
 We are currently seeking an ambitious Agency experienced to join our Issuer Services team, to manage a portfolio of client relationships, with a focus on developing effective relationships with key clients.
 
 
 
 
 
 
 In this role, you will:
 
 
 
 
 
 <ul>
 <li>
 Build effective customer relationships ensuring that Issuer Services (ISV) requirements are fully understood by the client and in turn client requirements, industry developments, and competitor information is articulated within ISV. This will involve liaison with the Global Relationship Managers and client visitation.
 </li>
 <li>
 Visit a minimum of top 5 clients on an annual basis with a stretch target of 10. Client visitation schedules to be in place and tracked. For certain key clients&rsquo;, visits to be on a more frequent basis.
 </li>
 <li>
 Monitor adherence to service level agreements, collating data, providing feedback, resolving operational deficiencies and implementing action plans where SLAs are not met by either ISV or the client.
 </li>
 <li>
 Cascade formal client surveys to the clients to solicit feedback
 </li>
 <li>
 Establish strong relationships with the client and seek out retentive opportunities as well as new opportunities, assisting the Business Development Manager.
 </li>
 <li>
 Be dealing with various product types, including conventional bonds, structured finance, project finance, syndicated loans, infrastructure finance, project bonds, Islamic finance and escrows.
 </li>
 <li>
 Be required to service transactions mainly focusing on, amongst others, the role of paying agent/fiscal agent/ escrow agent/custodian/account bank/cash manager/facility agent/security agent as well as dealing with amendment requests to existing transactions which will require co-ordinating comments with external counsel and peers.
 </li>
 <li>
 Be responsible for working closely with the Transaction Managers to ensure the smooth on-boarding of new transactions and effecting a successful take-over from the relevant Transaction Management teams for post-closing administration.
 </li>
 <li>
 In addition to having full deal oversight, be also be required to manage the non-operational aspects of these deals along with the Transaction Manager. This will include the deal closing process (including conditions precedent/subsequent matters); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation
 </li>
 <li>
 Working closely with Client Services teams in other ISV offices on transactions, as appropriate. The Jobholder is expected to create a trusted partnership with the various other Client Service teams within ISV in order to maintain a high level of collaboration
 </li>
 <li>
 Provide operational support and assistance (for the client portfolio) on any related issues to the Centre of Excellence (CoE) teams in Malaysia and India, and act as an escalation point for local management.
 </li>
 <li>
 Weekly monitoring of new transactions (mandates/bids) to ensure any operational issues can be flagged in advance of on boarding.
 </li>
 <li>
 Ensure we enhance, enrich and deliver a smooth on boarding experience for the client. Ensure coordination with all internal stakeholders to ensure all on boarding requirements are being delivered on schedule.
 </li>
 <li>
 Review any non-core product or service requirements requested by the client and assess operational viability.
 </li>
 <li>
 Completion of all Business Risk Reviews (BRR&rsquo;s) on a monthly basis in a timely and accurate manner.
 </li>
 <li>
 Work closely with our Business Development Team to accompany and enhance the quality of our sales pitches.
 </li>
 <li>
 Ensure Treating customers fairly principles are adhered to at all times.
 </li>
 <li>
 Identify process/technology improvements for clients which will benefit client experience.
 </li>
 <li>
 Establish and maintain networks for co-operation with other HSBC businesses, to support the creation of solutions to client needs that span geographical/product boundaries and regulatory environments.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Experience:
 
 
 
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 
 
 <ul>
 <li>
 Previous experience in a comparable role within Issuer Services/Capital Markets, Client Services.
 </li>
 <li>
 Strong networking and presentation skills required to build and enhance client relationships.
 </li>
 <li>
 Strong client network in the Saudi &amp; MENAT market would be a preference.
 </li>
 <li>
 Strong system and modelling skills.
 </li>
 <li>
 Proven ability to communicate with several teams on a daily basis both locally and globally.
 </li>
 <li>
 Ability to multi-task and manage frequently changing priorities.
 </li>
 <li>
 Sound understanding of legal documentation governing roles/products supported.
 </li>
 <li>
 Graduation degree is a must.
 </li>
 </ul>
 
 
 
 
 
 *Please note that this job ad will close in 3 weeks (22/04/2026)
 
 
</div>

Client Services Officer - Issuer Services

Four Agency

<div>NOW RECRUITING FOR SENIOR ACCOUNT EXECUTIVES, ACCOUNT MANAGERS, SENIOR ACCOUNT MANAGERS AND ACCOUNT DIRECTORS FOR CREATIVE, COMMUNICATIONS, AND SOCIAL ROLES.
Ready for your next move in client services, working on creative, communications and social campaigns that genuinely get noticed? Were recruiting across multiple levels, from Senior Account Executive (SAE) through to Account Director (AD).
If youre great with people, love shaping brilliant work, and want a place where you can build a long-term career (not just a job), wed love to hear from you.
Location: Riyadh, Saudi Arabia 
✨ Who We Are
Were Four, an international, independent agency powered by creativity, collaboration and free thinking. Our 250-strong team spans media, creative and communications, with offices in the UK, KSA and UAE.
Were a full-service agency, which means youll collaborate closely with colleagues across disciplines and get broader exposure as you grow.
About the opportunity (multiple roles, multiple levels)
This advert covers several openings across our client services/account management pathway: 
Senior Account Executive (SAE), Account Manager (AM), Senior Account Manager (SAM) and Account Director (AD).
You might be ready to step up now, or you might already be operating at a more senior level. Either way, were looking for people who are motivated by great work, strong client partnerships, and delivering consistently high standards.
What youll do (shared across levels)
Across all levels, youll help deliver excellent client service and keep work moving smoothly, clearly and confidently. Typical responsibilities include:
<ul><li>Build strong client relationships and respond promptly, accurately and professionally.</li><li>
Run the day-to-day workflow: keep projects on track, manage priorities, and ensure deadlines and quality standards are met.</li><li>
Plan and communicate brilliantly: contribute to meeting agendas, status updates, reporting and client communications.</li><li>
Collaborate across teams to deliver joined-up work, bringing the right people together at the right time.</li><li>
Spot and solve problems early, using initiative and sound judgement.</li><li>
Core skills and behaviours (important at every level)</li></ul>
<ul><li>Excellent written and verbal communication and the ability to express ideas clearly and convincingly.</li><li>
Arabic language capabilities are an advantage
</li><li>Strong organisation, attention to detail, and the ability to juggle a busy workload and priorities.</li><li>
AI-savvy and curious experienced with using a range of AI platforms for research
</li><li>Commercial awareness and a practical approach to delivering great work.</li><li>
Initiative: you identify issues, propose solutions and keep momentum.</li><li>
Confidence working as part of a team, collaborating across disciplines and building relationships.</li><li>
Solid IT skills (including Microsoft Office).</li></ul>
What wed expect more of at senior levels
For the SAM and AD roles, were looking for evidence of:
<ul><li>Leading and motivating teams, coaching others, and strengthening delivery through great people management.</li><li>
Owning client relationships at a senior level, providing strategic counsel, and presenting confidently.</li><li>
Managing accounts profitably and contributing to growth through new opportunities and existing programmes.</li></ul>
Where youll be based
You will be based in Riyadh
Some roles/teams may involve time spent working from other offices (particularly Dubai and Abu Dhabi) depending on client and team needs.
Whats in it for you
<ul><li>A place to grow: these roles sit within a clear client services pathway, with progression and development built in (for example, SAE roles explicitly build skills in preparation for promotion to Account Manager).</li><li>
A sociable, inclusive and collaborative culture where individuality is celebrated.</li><li>
Hybrid working is referenced within some role materials (varies by team and role).</li></ul> 
✨ Ready to Apply?
<ul><li>Apply now and take the next exciting step in your career: 
</li><li>Please note: We do not accept CVs from recruitment agencies.</li></ul></div>

Saudi national account manager (Riyadh)

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments. 
The Soft Services Manager is responsible for leading, coordinating, and governing the delivery of soft facilities management services within the Staff Accommodation portfolio, ensuring a safe, resident‑focused, and high‑quality living environment across mobilisation, launch, and steady‑state operations.
The role acts as the client‑side owner and integrator for soft services, ensuring that service partners deliver consistent, compliant, and cost‑effective services aligned with approved standards, policies, and performance expectations. Working under the strategic direction of the Facilities Management Senior Manager, the Soft Services Manager translates operational strategy into day‑to‑day service excellence, operational stability, and continuous improvement. 
Applications closing on the 3rd of May 2026.
Key Responsibilities:
1. Operational Readiness &amp; Mobilisation<ul><li>
Own and deliver the soft services readiness plan, covering people, processes, systems, and service partners, aligned with handover, occupancy, and operational milestones.</li><li>
Ensure all soft services are fully mobilised and operationally ready for day‑one occupancy and phased handovers.</li><li>
Coordinate mobilisation activities across multiple service streams to support scalable future phases.</li></ul>
2. Operating Model &amp; Service Integration<ul><li>
Establish and embed the soft services operating model across residential, communal, and amenity spaces.</li><li>
Ensure effective integration between soft services, hard FM, property management, community operations, and support functions.</li><li>
Define service interfaces, escalation paths, and coordination mechanisms to support efficient daily operations.</li></ul>
3. Handover, Acceptance &amp; Commissioning<ul><li>
Support handover activities to ensure facilities are operationally usable, safe, and resident‑ready, not just technically complete.</li><li>
Contribute to acceptance criteria relevant to soft services, hygiene, safety, and resident experience.</li><li>
Support defect identification, tracking, and resolution related to resident‑facing areas and amenities.</li></ul>
4. Service Provider Oversight &amp; Performance Management<ul><li>
Act as the primary point of contact for soft services delivery and performance governance.</li><li>
Monitor service delivery against agreed KPIs, service levels, and quality standards.</li><li>
Review performance reports, inspections, audits, and corrective action plans.</li><li>
Escalate service risks, non‑performance, or compliance issues through defined governance channels.</li></ul>
5. Resident Experience &amp; Community Operations<ul><li>
Own and maintain resident experience standards, including house rules, service expectations, escalation processes, and communication protocols.</li><li>
Oversee community, lifestyle, and engagement initiatives that promote wellbeing, inclusion, and resident satisfaction.</li><li>
Ensure services are culturally appropriate, accessible, and responsive to resident needs.</li></ul>
6. Systems, Reporting &amp; Data‑Driven Management<ul><li>
Ensure effective use of operational systems supporting soft services delivery, reporting, and performance monitoring.</li><li>
Review dashboards, analytics, and resident feedback to identify trends, risks, and improvement opportunities.</li><li>
Support data‑driven decision‑making and transparency across soft services operations.</li></ul>
7. Launch &amp; Early‑Life Stabilisation<ul><li>
Lead soft services readiness for launch, ensuring a resident‑first and operationally stable go‑live.</li><li>
Manage early‑life operational issues, service tuning, and coordination with service partners.</li><li>
Capture lessons learned and embed improvements for future phases and mobilisations.</li></ul>
8. Steady‑State Operations &amp; Continuous Improvement<ul><li>
Support the Facilities Management Senior Manager in maintaining stable, high‑performing steady‑state operations.</li><li>
Identify and implement cost efficiency and value optimisation initiatives across soft services.</li><li>
Drive continuous improvement through performance reviews, audits, innovation, and resident feedback.</li><li>
Ensure services remain scalable, sustainable, and adaptable as the accommodation portfolio grows.</li></ul>
9. Soft FM Services Oversight (Landscaping, Security, Waste Management, Pest Control ...etc.)<ul><li>
Provide client‑side oversight and coordination for all soft FM services, including landscaping, security, waste management, pest control, and hygiene‑related services.</li><li>
Ensure landscaping services maintain a safe, functional, and visually acceptable environment, supporting resident wellbeing, accessibility, and asset presentation.</li><li>
Oversee security service delivery in coordination with FM leadership to ensure a safe, secure, and resident‑appropriate environment, including access control, patrols, incident reporting, and alignment with site rules and community standards.</li><li>
Monitor waste management services to ensure effective segregation, collection, storage, and removal, supporting hygiene, sustainability objectives, and regulatory compliance.</li><li>
Ensure pest control services are delivered proactively and reactively to maintain a healthy, pest‑free living environment, with effective coordination across cleaning, waste, and landscaping activities.</li><li>
Review service performance, inspections, audits, and incident trends across these soft FM services, ensuring timely corrective and preventive actions.</li><li>
Coordinate interfaces between landscaping, security, cleaning, waste, and community operations to avoid service gaps or duplication.</li><li>
Support the Facilities Management Senior Manager in identifying operational risks, service inefficiencies, and improvement opportunities related to soft FM services.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Facilities Management, Engineering, Hospitality Management, Property Management, Business Administration, or relevant experience.</li><li>
8+ years of relevant experience in soft services, facilities management, residential operations, hospitality, or community‑focused environments.</li><li>
Demonstrated experience in pre-opening / mobilization / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
</li><li>Proven track record managing Soft FM Operations and outsourcing models with multiple vendors.
</li><li>GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</li><li>
Facilities Management or built‑environment&ndash;related certification (e.g., IFMA, BIFM, RICS, or equivalent) &ndash; desirable.</li><li>
Health &amp; Safety or compliance‑related certification (e.g., NEBOSH, IOSH, or equivalent) &ndash; desirable.</li><li>
Service management or quality certification (e.g., ISO, Six Sigma, Lean, or equivalent) &ndash; advantageous.</li><li>
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)</li></ul></div>

Soft Services Manager - 006 - CDU12

IDC Research Inc.

<div>Overview:

About the Role &amp; Team
IDC is seeking a Consulting Manager to work in our Customs Solutions group. The successful Consulting Manager will be able to engage clients to understand requirements and support delivery of custom market research projects to meet those needs. In this role, you will manage client communications and as part of a team facilitate on-time, high quality market research-based deliverables and customer experience with an eye towards growing customer relationships and business outcomes. 
 
The role will entail active management of day-to-day communications and engagement milestones with both external clients and internal stakeholders. The Consulting Manager will partner with IDC&rsquo;s centers of expertise, IDC analysts, sales, and other groups such as outside contractors as appropriate to yield the highest value for our customers.
This position will offer growth opportunities in the form of varied exposure to IDC&rsquo;s custom solutions, experience in specific market research methodologies, and client leadership. 
What You&rsquo;ll Do<ul><li>
Operate with a client-centric orientation to maximize IDC value in terms of quality, timeliness, and customer experience.
</li><li>Manage projects that satisfy client requirements and address project specifications and timelines as proposed. Manage quality assurance in every stage of the engagement, e.g., proof-reading for accuracy, ensuring quality assurance on a dataset, etc.
</li><li>Leverage his/her experience and IDC&rsquo;s knowledge base to drive high-impact deliverable and content creation during project delivery and steer/moderate client conversations.
</li><li>Work with analyst teams to develop customized content narratives, structure analysis and drive overall engagement design.
</li><li>Contribute to, review and discuss deliverables with analyst delivery teams to achieve high quality and impactful client deliverables.</li><li>
Set and manage client expectations including creating and monitoring workplans, effective meeting management, driving ongoing team communications (internal &amp; external), managing project budgets and accounting related to engagements (revenue and expense recognition), managing competing priorities and orchestrating diverse internal and external project contributors</li></ul><div></div><div> 
What You Bring</div> 
<div></div><ul><li>
Bachelor&rsquo;s degree or equivalent experience required, master&rsquo;s degree is not required but a plus (MBA, etc.)</li><li>
Min 5 years of professional experience with a focus on client service and project management</li><li>
Subject matter expertise and a working knowledge of the ICT market is advantageous - A macro-level and ecosystem understanding of a broad set of technology topics and themes is desirable.
</li><li>Understanding of market research and related methodologies (e.g., qualitative and quantitative research, market modeling, etc.)</li><li>
Experienced in MS Office PowerPoint, Word, Excel, Outlook; performing calculations and analysis in Excel</li><li>
The ability to bring productive energy and intellectual leadership to cross-disciplinary project teams consisting of analyst subject matter experts and other IDC resources to bring the best out of the analysis and custom insights generated on projects.</li><li>
Strong analytical skills and writing ability are required for this position as well as the ability to present project findings confidently to senior audiences.</li><li>
Excellent communication skills with written and oral communications</li><li>
Strong project management skills are essential. PMP certification a plus</li><li>
Travel generally less than 10%
</li></ul><div>Why This Role Stands Out</div><div> 
 
At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.</div><div> 
</div><div>Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.</div><div> 
What We Offer</div> 
<div></div><ul><li>
A permanent, full-time position with a hybrid working model.</li><li> 
A competitive benefit package with additional companywide (1 day in the summer and global shutdown from 24th Dec to 1st Jan).</li><li>
You will be a part of a vibrant team that excels in delivering customer demands for decades and continues to service customer requirements through tailor-made solutions locally, regionally and globally.</li><li>
Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.</li><li>
A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.</li></ul><div></div><div> 
Equal Opportunity Employer</div><div>
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.</div><div></div> 
#LI-PC</div>

Consulting Manager

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS. 
Job Description 
The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support &amp; maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.
Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.
Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.
The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs). 
Qualifications 
<ul><li>
Saudi National or current resident (Iqama)</li><li>
10+ years of experience in a customer facing and/or pre-sales role in &ndash; Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation</li><li>
Proficiency in English and Arabic</li><li>
Strong verbal and written communication skills and presentation skills</li><li>
Strategic planning skills</li><li>
Thrives in a deadline-driven environment, working across multiple functions and geographical locations</li><li>
Willing to travel throughout the region as required</li><li>
Competency in using tools such as Microsoft Powerpoint, Excel, Power BI and Gen AI for data analysis, reporting, and presentation purposes.</li></ul>
Desirable:<ul><li>
University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility</li><li>
Experience from working with ERP, FSM or EAM applications</li><li>
Experience of agile development methodology</li><li>
Industry knowledge in one of IFS 6 core industries</li><li>
Proven experience in Sales methodologies (SPIN/MEDDIC etc)</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Client Services Partner

Copperleaf Technologies Inc.

<div><div><div><h2 class="jobSectionHeader">Company Description</h2></div><div>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS.</div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support &amp; maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.
Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.
Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.
The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Saudi National or current resident (Iqama)</li><li>
10+ years of experience in a customer facing and/or pre-sales role in &ndash; Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation</li><li>
Proficiency in English and Arabic</li><li>
Strong verbal and written communication skills and presentation skills</li><li>
Strategic planning skills</li><li>
Thrives in a deadline-driven environment, working across multiple functions and geographical locations</li><li>
Willing to travel throughout the region as required</li><li>
Competency in using tools such as Microsoft Powerpoint, Excel, Power BI and Gen AI for data analysis, reporting, and presentation purposes.</li></ul>
Desirable:<ul><li>
University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility</li><li>
Experience from working with ERP, FSM or EAM applications</li><li>
Experience of agile development methodology</li><li>
Industry knowledge in one of IFS 6 core industries</li><li>
Proven experience in Sales methodologies (SPIN/MEDDIC etc)</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div></div></div>

Solenis

responsible for managing and growing relationships with assigned clients, ensuring customer satisfaction, and achieving revenue targets. This role acts as the primary point of contact between the company and its customers, coordinating internal teams to deliver high‑quality products and services.

Account Manager

Explore 1381+ Client services manager in Riyadh this April. Find roles across top companies and apply now to boost your career.

1381 client services manager jobs In Riyadh

Client Services Officer - Issuer Services

Saudi national account manager (Riyadh)

Soft Services Manager - 006 - CDU12

Consulting Manager

Client Services Partner

Client Services Partner

Account Manager