project management operations (pmo)-digital

account executive

account manager

sales associate

sales executive

sales specialist

customer service associate

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Sales Associate

Zid | زد

<div>
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia |
 
 Type:
 
 Full-Time
 
 
 
 
 Be the Voice. Solve the Problem. Elevate Every Merchant Experience.
 
 
 
 
 
 
 
 At
 
 Zid
 
 , merchants are at the center of everything we build. From launching their first store to scaling across marketplaces, our mission is to ensure they feel supported, confident, and empowered every step of the way.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Associate, Merchants Care
 
 &mdash; someone who thrives on helping others, resolving issues with speed and empathy, and delivering support experiences that build long-term trust.
 
 
 
 
 
 If you&rsquo;re passionate about service excellence and want to make a real impact in a fast-moving tech environment &mdash; this role is for you.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 1- Merchant Communication &amp; Issue Resolution
 
 
 <ul>
 <li>
 Respond promptly to merchant inquiries across products, services, and account-related concerns.
 </li>
 <li>
 Identify root causes, troubleshoot issues, and provide clear, effective solutions.
 </li>
 <li>
 Escalate complex cases when needed while ensuring smooth follow-up and closure.
 </li>
 </ul>
 
 
 
 
 
 2- Product Knowledge &amp; Problem-Solving
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of Zid&rsquo;s products, tools, and workflows.
 </li>
 <li>
 Apply critical thinking to diagnose platform-related issues and guide merchants confidently.
 </li>
 </ul>
 
 
 
 
 
 3- Documentation &amp; Quality Assurance
 
 
 <ul>
 <li>
 Accurately document all merchant interactions, issues, and resolutions within CRM systems.
 </li>
 <li>
 Ensure communication and responses meet company service and quality standards.
 </li>
 </ul>
 
 
 
 
 
 4- Merchant Education &amp; Feedback
 
 
 <ul>
 <li>
 Educate merchants on best practices and optimal use of Zid&rsquo;s platform.
 </li>
 <li>
 Proactively collect and share feedback to improve service delivery and product enhancements.
 </li>
 </ul>
 
 
 
 
 
 5- Team Collaboration &amp; Adaptability
 
 
 <ul>
 <li>
 Collaborate with Product, Tech, Sales, and Operations teams to resolve cases and improve workflows.
 </li>
 <li>
 Adapt quickly to new tools, processes, and product updates.
 </li>
 </ul>
 
 
 
 
 
 Who We&rsquo;re Looking For?
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, merchant support, or call center environments (SaaS, eCommerce, or tech is a plus).
 </li>
 <li>
 Experience handling inbound inquiries, resolving technical or account-related issues.
 </li>
 <li>
 Familiarity with CRM tools and support ticketing systems preferred.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 High empathy and emotional intelligence when handling merchant concerns.
 </li>
 <li>
 Problem-solving mindset with the ability to think critically under pressure.
 </li>
 <li>
 Organized and detail-oriented with accurate documentation skills.
 </li>
 <li>
 Comfortable navigating digital platforms and learning new tools quickly.
 </li>
 </ul>
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Patient, proactive, and service-driven.
 </li>
 <li>
 Positive team player with strong ownership mentality.
 </li>
 <li>
 Resilient and adaptable in fast-paced environments.
 </li>
 <li>
 Committed to delivering an exceptional merchant experience.
 </li>
 </ul>
 
 
 
 
 🚀
 
 Ready to be the voice that makes a difference?
 
 
 
 If you&rsquo;re driven to support, solve, and elevate experiences &mdash;
 
 apply now and join Zid&rsquo;s journey.
 
 
</div>

Associate, Merchants Care

LILOU ARTISAN PATISSERIE

Position Summary This role entails working closely with the most important segment of our business &ndash; our guests; by providing excellent customer care and assisting them in choosing the perfect products for their celebrations &ndash; suggesting new and exciting options.You will develop and maintain strong relationships with our guests so as to build customer and brand loyalty &ndash; thereby maintaining and increasing profitability as required. Getting to know our guests, their preferences are paramount to providing the most suitable item.You will be fully knowledgeable about the Boutique&rsquo;s Brand, Products and Services, ensuring our guests are reminded about old favourites and encouraged to try new items.Most importantly, you will ensure that our guests receive superior service, from the first telephone call to the receipt of payment/delivery and assist the team in providing a Boutique and Brand&rsquo;s service, we can be truly proud of.Responsibilities<ul><li>To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole</li></ul><ul><li>To prepare work area for opening, mid-shift, or closing in accordance with the company&rsquo;s standards</li></ul><ul><li>To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest&rsquo;s satisfaction</li></ul><ul><li>To comply with all the company&rsquo;s statutory and legal requirements for fire, licensing and food handling</li></ul><ul><li>To make sure to maintain all furniture, fixtures and equipment are operating safely and maintained as required</li></ul><ul><li>To assist the SBU&rsquo;s operation in the immaculate upkeep throughout the boutique</li></ul><ul><li>To handle guest enquiries in a courteous and efficient manner</li></ul><ul><li>To ensure that the workplace and surrounding areas are kept clean and organized at all time</li></ul><ul><li>To notify the MOD and/ or Chef of any special guest request</li></ul><ul><li>To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times</li></ul><ul><li>To stock the Boutique&rsquo;s shelves with merchandise as required</li></ul><ul><li>To possess full product knowledge so as to undertake correspondence, order taking and accurate estimation of quantities to guests</li></ul><ul><li>To put guests at ease by locating their orders (system, function sheet) on the Business Unit&rsquo;s Computer System and sending the runner to collect it from the designated area and confirming the correct order and balance due</li></ul><ul><li>To take orders from guests in person and over the telephone giving expert advice</li></ul><ul><li>To meet all timelines as required so as to ensure consistency in the service provided</li></ul><ul><li>To assist guests in planning and designing bespoke cake orders as needed</li></ul><ul><li>To balance cash registers with required reports (Cash, credit card slips, City ledgers, complimentary, discounts, cancelled orders, voids and reports)</li></ul><ul><li>To report any balances&rsquo; discrepancies and/or problems to the Assistant Shop Manager and/ or Shop Manager</li></ul><ul><li>To receive customer food trays and assign the runner to distribute it to the assigned sections</li></ul><ul><li>To fill in the opening and closing inventory sheet stock of extra displayed items (whole cakes, individual cakes, grab and go items etc.), as required by the Business Unit &ndash; in line with the Company&rsquo;s Purchasing Department&rsquo;s Policies and Procedures</li></ul><ul><li>To ensure an adequate stock of consumable items (boxes, bags, ribbons etc.) and proceed with the purchase order, if and when needed</li></ul>Qualification <ul><li>Previous experience in high-end retail and service experience in luxury boutique</li><li>Customer Management skills</li><li>Ability to work both independently and in a team</li><li>Ability to prioritize tasks</li><li>Team-working skills: ability to work alone or as part of a team</li><li>Self-motivated and detail oriented</li><li>Good interpersonal and communication skill</li><li>Ability to remain calm during busy periods</li></ul>Job Type: Permanent

Sales Associate/Cashier

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
 <ul><li>Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements.</li><li>
Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info.</li><li>
Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields.</li><li>
Coordinate with Backline, Operations, and Store teams to ensure end-to-end issue resolution.</li><li>
Handle social media only when trained or assigned, ensuring the same brand tone and service quality.</li><li>
Handle off Q tasks: HCC + Damages + the List</li></ul>
What you&rsquo;ll need to succeed
 <ul><li>1-2 years of experince in Customer Care
</li><li>Good Communication skills
</li><li>Well-spoken in English / Arabic.
</li></ul>What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Consultant - Customer Care (Warehouse, Riyadh)

Hamad M. Al Rugaib & Sons Trading Co.

<div>Job Overview 
We are interested in hiring a dedicated and experienced Sales Associate to join our Sales team. 
As a Sales Associate, you are expected to drive sales in the most efficient way. Your job duties will be to sell products and services offered by the company. You are responsible to assist the customers in providing accurate product knowledge and answering their questions as needed. 
You should be able to handle customer complaints in a professional manner. Your main goal will be to provide excellent customer satisfaction as well as an exceptional customer experience. Maintaining and updating the cash register on a daily basis is a mandatory task for this position. 
In addition to this, you should possess excellent customer service and extraordinary interpersonal skills. Prior experience working as a Sales Associate will be an advantage. You should have amazing verbal and written communication and phenomenal sales skills. If your experience and skills match our criteria for the role of Sales Associate, apply for this job now. We will love to meet you.
Responsibilities
<ul><li>
Greet customers and provide information on the products and services.</li><li>
Maintain the cash register and other financial records.</li><li>
Assist customers throughout the buying process to drive sales.</li><li>
Answer all the queries the customers have regarding the products and services.</li><li>
Achieve monthly sales targets and set organizational goals.</li><li>
Handle inventory levels and restock them as and when required.</li><li>
Work in collaboration with other Sales Representatives.</li><li>
Provide excellent customer satisfaction to increase sales.</li><li>
Manage and supervise the return process of any merchandise.</li><li>
Adhere to compliance in regards to the store functionality and appearance.</li><li>
Manage customer&rsquo;s complaints in an accurate and timely manner.</li><li>
Get involved and plan out promotional activities.</li><li>
Suggest ways and devise strategies to improve sales in an effective manner.</li></ul>
Requirements
<ul><li>
Minimum Qualification: Diploma and above</li><li>
Prior work experience as a Sale Associate, Sales Representatives, Sales Consultant, or a similar role.</li><li>
Demonstrate excellent ability to handle customers in a professional manner.</li><li>
Detailed know-how on the product and services offered.</li><li>
Ability to maintain a positive environment.</li><li>
Extraordinary verbal and written communication skills.</li><li>
Great time management skills.</li><li>
Ability to handle confidential information.</li><li>
Solid organizational and sales skills.</li><li>
Exceptional customer service skills.</li><li>
A charming and presentable personality.</li><li>
Ability to work for long hours and weekends as well.</li><li>
Strong work ethic.</li><li>
A keen eye for detail.</li></ul></div>

Qiddiya Investment Company

<div>Qiddiya Investment Company is on a mission to redefine entertainment and lifestyle in Saudi Arabia. We are currently seeking an Associate Director - Helpdesk to lead our customer support operations, delivering exceptional service and support to all stakeholders. This role will play a critical part in ensuring that our helpdesk team operates efficiently and effectively, providing timely troubleshooting and solutions for a variety of operational challenges.
The Associate Director - Helpdesk will oversee the daily operations of the helpdesk, ensuring quality assurance and continuous improvement in service delivery. You will manage a team of support personnel, providing them with leadership and guidance as they assist employees and visitors with IT and operational inquiries. Your expertise in service management frameworks will be invaluable in streamlining processes and enhancing user satisfaction.
This role demands excellent communication skills, a customer-centric mindset, and a proactive approach to problem-solving to promote a seamless experience for all users.
Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Business Administration, or a related field; Master&rsquo;s degree is an advantage.</li>
<li>Minimum 7-10 years of experience in helpdesk or IT service management roles, with at least 3 years in a leadership position.</li>
<li>Proven track record of managing helpdesk operations, focusing on customer service excellence and continuous improvement.</li>
<li>Experience with helpdesk software and ticket systems to track and analyze helpdesk activities.</li>
<li>Strong problem-solving skills with the ability to troubleshoot complex issues and provide timely solutions.</li>
<li>Excellent communication skills, both written and verbal, with a strong ability to interact with diverse stakeholders.</li>
<li>Knowledge of service management frameworks such as ITIL is preferred.</li>
<li>Ability to work under pressure, adapt to changing priorities, and manage multiple tasks simultaneously.</li>
<li>A customer-first mentality with a passion for achieving high levels of user satisfaction.</li>
<li>Demonstrated ability to lead and mentor a team, fostering a collaborative and supportive environment.</li>
</ul>Benefits
Offering a comprehensive compensation and benefits package.</div>

Associate Director - Helpdesk

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 The HR assistant role works closely with Human Resources and the leadership team to ensure a great experience for our associates and managers, if you have an interest in Human Resources this could be the right opportunity for you.
 
 
 You will...
 
 
 <ul>
 <li>
 Data entry in a variety of systems including Excel files, PeopleSoft, and other miscellaneous reports.
 </li>
 <li>
 Being first contact for employees regarding attendance and various HR queries and will drive a positive associate experience
 </li>
 <li>
 Monitoring attendance.
 </li>
 <li>
 Entering sick notes, vacation, absences and night shift on system and communicate entries to payroll team.
 </li>
 <li>
 Monitoring absences in cooperation with Area Managers
 </li>
 <li>
 Assist employees and help with their queries
 </li>
 <li>
 Creating reports on a regular basis
 </li>
 <li>
 Supporting HR and management on a wide variety of people related topics and projects including support for engagement activity
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ months of human resources experience
 </li>
 <li>
 6+ months of customer service experience
 </li>
 <li>
 6+ months of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Experience in confidential environments
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of human resources experience
 </li>
 <li>
 1+ years of customer service experience
 </li>
 <li>
 1+ years of Microsoft Office products and applications experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3164947
</div>

HR Associate Partner (For Saudi nationals only), PXT

Explore 501+ Customer service associate in Riyadh this February. Find roles across top companies and apply now to boost your career.

501 customer service associate jobs In Riyadh

Sales Associate

Associate, Merchants Care

Sales Associate/Cashier

Consultant - Customer Care (Warehouse, Riyadh)

Sales Associate

Associate Director - Helpdesk

HR Associate Partner (For Saudi nationals only), PXT