sales associate

associate / senior associate - consumer experience, ksa Jobs in Riyadh

communication associate

customer success specialist Jobs in Riyadh

customer success specialist

client relations associate - hr, pro, gro Jobs in Riyadh

customer service associate

FlyAkeed

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:<ul><li>
Current funding stage: Series A
</li>FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners. 
<li>
 
</li></ul>At FlyAkeed, we leverage technology to transform corporate travel management. Our Operations team plays a critical role in ensuring seamless travel booking, fulfillment, and customer satisfaction by managing reservations, travel requests, and operational processes through our proprietary platform. 
 
Job Summary 
The Onboarding Associate is responsible for managing the customer onboarding journey from contract signing through Go Live, ensuring a smooth implementation experience. This role works closely with customers and internal teams to coordinate onboarding activities, track progress, and ensure all requirements are completed on time. 
 
Key Responsibilities<ul><li>
Manage the end-to-end customer onboarding process through Go Live.</li><li>
Lead onboarding and project kickoff meetings with customers.</li><li>
Understand customer requirements and coordinate implementation with internal teams.</li><li>
Track onboarding progress and ensure milestones and deadlines are met.</li><li>
Manage multiple customer onboarding projects simultaneously while prioritizing tasks effectively.</li><li>
Build strong relationships with customers and provide timely support throughout the onboarding journey.</li><li>
Monitor, follow up, and ensure all onboarding tasks are completed on schedule.</li><li>
Maintain accurate onboarding records and provide regular status updates.</li><li>
Identify opportunities to improve onboarding processes and enhance the customer experience.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, or a related field.</li><li>
1&ndash;3 years of experience in Customer Onboarding, Customer Success, or a similar customer-facing role.</li><li>
Experience working directly with customers throughout the service implementation process.</li><li>
Strong ability to lead customer onboarding meetings and manage customer relationships.</li><li>
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>
Strong attention to detail and follow-through.</li><li>
Excellent verbal and written communication skills in both Arabic and English.</li><li>
Proficiency in Microsoft Excel and task/project management tools.</li></ul></div>

Clint Onboarding Associate

Tiara Group

Position Statement:The Florist Associate is responsible for assisting with the creation of floral arrangements B2B &amp; B2C, maintaining fresh flower displays, and delivering excellent customer service. This role involves creativity, attention to detail, and a passion for working with plants and flowers. The ideal candidate should enjoy working in a team environment and be comfortable in a fast-paced retail setting.Key Responsibilities:&middot; Greet customers warmly and provide personalized assistance with floral selections.&middot; Listen to customer &amp; company needs and recommend flower types, arrangements, or gift options for various occasions (e.g., Catering orders, birthdays, weddings, sympathy).&middot; Take and process in-person, phone, and online orders efficiently and accurately.&middot; Ensure a clean, organized, and welcoming floral area.&middot; Create custom floral arrangements based on customer preferences and store standards.&middot; Handle customer concerns with patience, professionalism, and a positive attitude.&middot; Educate customers on flower care and arrangement maintenance.&middot; Stay informed about current floral trends and seasonal flowers to offer expert advice.&middot; Prior experience in customer service or retail is a necessary.&middot; Collaborate with the catering team to ensure floral d&eacute;cor aligns with table settings, venue layout, and overall event aesthetics.&middot; Maintain flower quality by trimming, watering, and storing arrangements properly in the shop always and before and during catering events.&middot; Process Orders &amp; Transactions&middot; Inventory &amp; Stock ManagementSkills &amp; Qualifications:&middot; Previous experience in floral design &amp; customer service skills.&middot; Creative flair and an eye for color, detail, and design.&middot; Strong interpersonal and communication skills.&middot; A genuine love for helping people and making their day better.&middot; Ability to multitask in a busy retail setting.&middot; Detail-oriented, creative, and reliable.&middot; Support team members and contribute to a positive work environment.&middot; Background in hospitality, catering, or event planning.&middot; Knowledge of seasonal flowers and floral trends.&middot; Valid driver&rsquo;s license for event travel/setup.&middot; Certified in flower safety and sanitation practices, ensuring proper handling, storage, and displayof floral materials in compliance with health and industry standards.Other Duties:&middot; Availability to work flexible hours, including evenings, weekends, and holidays as required by event schedules.&middot; Flexibility with shifts and a willingness to pitch in where needed.&middot; To report for duty punctually wearing the correct uniform and name tag.&middot; To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards.&middot; To comply with local legislation as required.&middot; To respond to any changes in the department as dictated by the needs of the company.&middot; To be flexible in your job function and perform any other reasonable duties and responsibilities that may be assigned to you, including redeployment to other departments/areas if required, to meet business demands and guest service needs.&middot; Follow all company and local rules, policies, and regulations relating to fire and hazard safety, and security.&middot; To be well versed with the company safety and security procedures and be vigilant about observing and reporting anything unusual.&middot; Proficiency in Microsoft Office Suite and event managements is advantageous.&middot; Knowledge of flower safety and sanitation practices to maintain freshness and hygiene.Pay: ﷼2,500.00 - ﷼3,500.00 per monthWork Location: In person

Waitress

Red Sea Global

<div><div><div><div><div>Division: Development
</div></div></div></div><div><div><div><div>Department: Residential Development
</div></div></div></div><div><div><div><div>Company: Red Sea Global
</div></div></div></div><div><div><div><div>Be the change. Join the world&rsquo;s most visionary developer. 


Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. 


We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. 


Join RSG and be part of the positive change for Saudi Arabia and the world. 


Job Purpose
<ul>
<li>The Associate Director of Marketing &amp; Communications for Residential Development is responsible for defining, leading, and executing the strategic marketing and communications vision across Red Sea Global's residential portfolio, ensuring alignment with the organization's commercial objectives and long-term brand strategy.</li>
<li>This role provides strategic leadership across integrated marketing, communications, brand positioning, and demand generation initiatives, driving awareness, engagement, and qualified lead generation for Red Sea Residences.</li>
<li>Working closely with the Marketing Director and senior business stakeholders, the Associate Director will shape the residential marketing roadmap, ensuring all initiatives support business growth, sales performance, and return on investment.</li>
<li>The role is accountable for developing and executing asset-specific marketing strategies that enhance the positioning of each residential development while maintaining consistency with the Red Sea Global brand.</li>
<li>The Associate Director oversees the end-to-end planning, governance, execution, and optimization of integrated marketing campaigns across traditional and digital channels.</li>
<li>The position plays a critical role in strengthening Red Sea Global's presence within the luxury real estate market by developing compelling customer experiences and impactful communications targeted toward UHNWIs, HNWIs, investors, and strategic partners.</li>
<li>The Associate Director will lead relationships with external agencies, operator partners, and key stakeholders to ensure best-in-class marketing execution, brand consistency, and commercial effectiveness.</li>
<li>The role provides leadership to the marketing team, fostering high performance, innovation, collaboration, and continuous improvement while ensuring alignment with organizational priorities.</li></ul> 


Job Responsibilities: 


Functional / Technical Responsibilities
<ul>
<li>Develop and lead the overall marketing and communications strategy for Red Sea Global's residential developments, ensuring alignment with corporate objectives, commercial priorities, and brand positioning.</li>
<li>Drive integrated marketing campaigns across digital, social media, paid media, PR, events, partnerships, website, CRM, email marketing, content marketing, print, film, and experiential channels.</li>
<li>Lead the development of annual marketing strategies, go-to-market plans, and asset launch campaigns that maximize brand awareness, customer engagement, and qualified lead generation.</li>
<li>Partner with executive leadership, Sales, Development, Residential Operations, Commercial, Digital, Communications, and Events teams to ensure marketing strategies support overall business objectives.</li>
<li>Define customer segmentation strategies, buyer journeys, and audience engagement plans tailored to luxury residential buyers, investors, and international target markets.</li>
<li>Lead the strategic direction of content marketing, storytelling, and brand communications across all customer touchpoints.</li>
<li>Oversee the development of premium sales collateral, digital assets, brochures, films, presentations, websites, and brand experiences that reflect Red Sea Global's luxury positioning.</li>
<li>Ensure the Red Sea Residences website and digital ecosystem remain current, optimized, and aligned with evolving marketing priorities and customer experience objectives.</li>
<li>Establish marketing performance frameworks using data analytics, customer insights, market intelligence, and campaign reporting to optimize effectiveness and ROI.</li>
<li>Monitor industry trends, luxury consumer behavior, competitive landscapes, and emerging technologies to identify opportunities for innovation and continuous improvement.</li>
<li>Lead the planning, execution, and evaluation of international roadshows, exhibitions, investor events, launch activations, and strategic partnerships that enhance market visibility and support sales objectives.</li>
<li>Oversee relationships with creative, media, PR, digital, branding, production, and research agencies, ensuring exceptional delivery, commercial value, and adherence to brand standards.</li>
<li>Manage marketing budgets, procurement activities, agency contracts, and resource allocation to maximize return on investment while maintaining governance and financial discipline.</li>
<li>Develop executive-level presentations, business cases, campaign reports, and strategic recommendations for senior leadership.</li>
<li>Establish governance processes, performance metrics, and reporting mechanisms to measure campaign effectiveness and ensure continuous optimization.</li>
<li>Champion innovation by identifying new marketing technologies, automation opportunities, AI-driven marketing capabilities, and customer engagement solutions.</li>
<li>Lead, mentor, and develop a high-performing marketing team through coaching, succession planning, performance management, and capability development.</li>
<li>Foster strong collaboration across internal departments, external partners, and operator stakeholders to ensure integrated execution and consistent customer experiences.</li>
<li>Ensure all marketing initiatives comply with corporate brand guidelines, governance standards, regulatory requirements, and organizational policies.</li></ul> 


Job Requirements: 


Qualifications &amp; Experience
<ul>
<li>Bachelor's Degree in Marketing, Communications, Business Administration, or a related discipline.</li>
<li>Master's Degree (MBA or related field) preferred.</li>
<li>Minimum 10 years of progressive marketing experience, preferably within a leading real estate developer, luxury hospitality, destination development, or mixed-use development organization.</li>
<li>Minimum 3&ndash;4 years in a managerial or leadership role, leading high-performing marketing teams and managing cross-functional stakeholders.</li>
<li>Demonstrated experience developing and executing integrated marketing and communications strategies for large-scale, high-value developments or luxury brands.</li>
<li>Strong experience within luxury real estate, destination marketing, hospitality, UHNWI, or HNWI sectors is highly preferred.</li>
<li>Proven success in leading large-scale product launches, integrated campaigns, brand development, and commercial marketing initiatives.</li>
<li>Strong understanding of customer acquisition strategies, CRM, digital marketing, performance marketing, marketing automation, content strategy, and analytics.</li>
<li>Experience managing significant marketing budgets, agency partnerships, procurement processes, and vendor performance.</li>
<li>Demonstrated ability to translate market intelligence and customer insights into commercially successful marketing strategies.</li>
<li>Strong stakeholder management skills with experience influencing executive leadership and collaborating across multiple business functions.</li>
<li>Excellent leadership, coaching, and people management capabilities with a proven track record of building high-performing teams.</li>
<li>Strong commercial acumen with the ability to balance creativity, brand equity, customer experience, and measurable business outcomes.</li>
<li>Exceptional presentation, communication, negotiation, and strategic planning skills.</li>
<li>High level of analytical thinking, problem-solving ability, and decision-making capability in fast-paced, complex environments.</li>
<li>Strong understanding of emerging marketing technologies, AI-enabled marketing solutions, digital transformation, and evolving media trends</li></ul></div></div></div></div></div>

Associate Director - Residential Marketing

REEF GROUP | مجموعة ريف

<div>
 
 
 IT Support Officer | Reef Group
 
 
 
 
 
 
 
 Position Title:
 
 IT Support Officer
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a proactive and customer-focused
 
 IT Support Officer
 
 to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required.
 </li>
 <li>
 Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
 </li>
 <li>
 Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
 </li>
 <li>
 Install, update, and support Windows and macOS operating systems while maintaining system security and performance.
 </li>
 <li>
 Support wired and wireless network connectivity, VPN access, file sharing, and email services.
 </li>
 <li>
 Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
 </li>
 <li>
 Assist users with system usage, conduct basic training sessions, and prepare user guides when needed.
 </li>
 <li>
 Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
 </li>
 <li>
 Monitor and report on IT service requests, incident resolution, and support performance.
 </li>
 <li>
 Participate in IT disaster recovery and business continuity activities to minimize service interruptions.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in IT Support, Help Desk, or Technical Support.
 </li>
 <li>
 Good knowledge of Windows and macOS operating systems.
 </li>
 <li>
 Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting
 </li>
 <li>
 Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
 </li>
 <li>
 Experience troubleshooting hardware, software, printers, and end-user devices.
 </li>
 <li>
 Familiarity with Microsoft 365 or Google Workspace administration.
 </li>
 <li>
 Strong problem-solving, communication, and customer service skills.
 </li>
 <li>
 Ability to prioritize tasks and work effectively under pressure.
 </li>
 <li>
 Fluency in Arabic with good English communication skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 ITIL Foundation Certification.
 </li>
 <li>
 CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
 </li>
 <li>
 Experience using IT ticketing systems such as ServiceNow, ClickUp, or similar platforms.
 </li>
 <li>
 Knowledge of SLA management, incident management, and technical support best practices.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.
 
</div>

Technical Support Specialist

Stryker

<div>
 
 Summary :
 
 
 
 As a Commercial Operations Analyst Associate Manager, you will partner with commercial teams, supply chain functions, and third-party logistics providers to improve order management, inventory performance, and operational excellence while supporting business growth in a dynamic environment.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Lead the continuous improvement of hybrid market operations by partnering with commercial, planning, asset management, order management, and logistics teams.
 </li>
 <li>
 Manage operational relationships with third-party logistics providers, driving service level performance, issue resolution, and process compliance.
 </li>
 <li>
 Monitor inventory levels, stock allocation, and order fulfillment activities to improve product availability and working capital utilization.
 </li>
 <li>
 Develop and maintain dashboards, reports, and performance reviews to track key operational and logistics performance indicators.
 </li>
 <li>
 Analyze operational data and identify root causes of recurring issues, implementing corrective and preventive actions.
 </li>
 <li>
 Support forecasting and ordering processes by improving data quality, reporting accuracy, and operational visibility.
 </li>
 <li>
 Participate in inventory audits and controls with logistics partners to maintain inventory accuracy and minimize stock variances.
 </li>
 <li>
 Contribute to systems, digital tools, and business process implementation projects by providing operational and data expertise.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Minimum bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent relevant experience.
 </li>
 <li>
 Minimum 6 years of experience managing third-party logistics providers in a commercial environment.
 </li>
 <li>
 Experience working across end-to-end supply chain and order-to-cash processes
 </li>
 <li>
 Experience working in a multinational company (MNC) environment
 </li>
 <li>
 Candidates must possess relevant experience within the UAE and/or KSA markets.
 </li>
 <li>
 Experience leading or supporting continuous improvement and process optimization initiatives.
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, and Power BI.
 </li>
 <li>
 Fluency in English, both written and spoken.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience in medical device, healthcare, or other regulated industries.
 </li>
 <li>
 Certification or professional experience in data processing, analytics, or reporting.
 </li>
 <li>
 Experience with reverse logistics and consignment-based business models.
 </li>
 <li>
 Knowledge of regulations and compliance requirements within the medical device industry.
 </li>
 <li>
 Fluency in the language of the base country, both written and spoken.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Collaborates closely with commercial, planning, and logistics stakeholders in a matrix environment.
 </li>
 <li>
 May require participation in inventory audits and operational reviews with external logistics partners.
 </li>
 <li>
 Supports regional and cross-functional projects focused on process improvement, operational efficiency, and customer service enhancement.
 </li>
 <li>
 Work arrangement, travel requirements, relocation support, and additional location-specific details will be discussed during the recruitment process.
 
 
 </li>
 </ul>
 At Stryker, we are looking for responsive, determined, and energetic professionals who are passionate about improving operations, driving performance, and delivering exceptional customer experiences. If you enjoy solving complex business challenges and creating measurable impact, we encourage you to apply.
 
 
 Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
 
 
</div>

Commercial Operations Analyst - Associate Manager

LSEG (London Stock Exchange Group)

<div>Role Summary
As a Sales Specialist sitting within the Data &amp; Analytics Business , you will be selling our Trading and Shared Workflows solutions mainly into the Banking and Corporates communities in Saudi Arabia and the wider region.
Our flexible, tailored front-to-back solutions that aggregate industry data, deliver proprietary analytics and automate critical trading and banking workflows. They have been built to harness the shifting trends in trading, as firms want to quickly embrace effective AI driven tools and coding into their workflows.
What will you be doing:
As a subject matter expert, you will be finding new business opportunities to sell our solutions across Saudi Arabia and the wider region. You will lead on deal negotiations, and you will collaborate closely with our Account Management and Capital Markets teams The role works in close partnership with internal collaborators to proactively drive gross sales, revenue and trading volumes. You are expected to:
<ul><li>Take opportunities from identification to close, including the management of all contractual, legal, and technical requirements.
</li><li>Understand the value propositions, competitive landscape, and key selling points of our solutions.
</li><li>Upbeat and proactive approach towards learning, pipeline generation and sales execution
</li><li>Demonstrate a mentality which is aligned with Customers' short and long-term strategic aims.
</li><li>Developing direct high level customer relationships (especially C-level) with decision makers and influencers with Customers and 3rd parties.
</li><li>Be able to demonstrate the services and position the strengths of our products.
</li><li>Plan and prioritize sales efforts to ensure that potential future leads are followed up at the appropriate time.
</li><li>Build and maintain pipeline of recurring opportunities and update information on items within our Sales Force.com tool, keeping orders and forecast current and accurate.
</li><li>Build an in-depth understanding of the activities, propositions and threats posed by our competitors in this space.
</li><li>Work closely with the business divisions to provide meaningful customer feedback and engagement opportunities.
</li><li>Provide regular and structured feedback on all activity and customer issues to Head of Sales
</li></ul>Who are we looking for:
<ul><li>Customer Centric Focus - Commercial/Customer Service Experience from within the financial markets
</li><li>Minimum 5 years&rsquo; experience in FX Trading or Sales in a bank or as a sales/relationship manager with a financial technology vendor, with a demonstrable understanding of the sell-side and trends affecting the industry
</li><li>ACI Dealing Certificate or relevant certifications a major advantage
</li><li>Proven track record to identify and develop relevant key customer relationships.
</li><li>Previous experience dealing with, or selling to major clients in Saudi Arabia would be a distinct advantage
</li></ul>Location: Riyadh
Type: hybrid (3 days in the office; 2 days work from home)
Why Join Us?
We're proud to offer a working culture that supports growth, balance, and purpose:
Hybrid and flexible working arrangements.
Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
 
A welcoming, inclusive culture backed by Employee Networks.
 
A competitive referral bonus program.
 
Access to private healthcare, wellness support, and pension contributions.
 
Professional development:Quarterly Connects to ensure you meet your Goals &amp; Objectives.
 
Paid volunteer time to support causes that matter to you.
 
A team that values your input and supports your goals.
 
 
We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div>

Trading and Shared Workflows Sales, Senior Specialist

الرميح للسيارات

Location: Saudi Arabia Employment Type: Full-Time Industry: Automotive / After-Sales ServicesJob SummaryWe are seeking a professional and customer-oriented Automotive Service Advisor to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.Key Responsibilities<ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct initial vehicle inspection and accurately record customer concerns and service requirements.</li><li>Prepare repair orders and service estimates according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul>Experience Requirements<ul><li>Minimum 2&ndash;5 years of experience as a Service Advisor or Automotive Service Consultant.</li><li>Experience working in automotive dealerships or authorized service centers is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul>Required Skills<ul><li>Strong knowledge of automotive maintenance and repair processes.</li><li>Excellent customer service and communication skills.</li><li>Ability to prepare repair orders, cost estimates, and service documentation.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using ERP or workshop management systems.</li><li>Strong problem-solving and conflict resolution skills.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul>Pay: ﷼2,500.00 - ﷼3,500.00 per hourWork Location: In person

Warranty Advisor & Services Center Automotive

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