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customer service associate

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

MISPay

<div>
 
 
 About MISpay
 
 
 
 We are one of the leading Saudi fintech company reimagining how people shop and pay &mdash; starting with Buy Now, Pay Later solutions tailored for the Saudi market. We empower millions of users and thousands of merchants &mdash; from iconic global brands to rapidly growing local businesses &mdash; with flexible payment options that drive customer satisfaction and business growth.
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Customer Service Specialist
 
 , you will be the first point of contact for our customers, ensuring that every interaction is handled with professionalism, empathy, and care. You will play a key role in building and maintaining strong customer relationships by responding to inquiries, resolving issues, and providing guidance about our products and services.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Handle customer inquiries through phone, email, and chat in a professional and timely manner.
 </li>
 <li>
 Provide accurate information about products, services, and policies.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate issues when necessary.
 </li>
 <li>
 Document interactions and feedback to help improve processes and customer satisfaction.
 </li>
 <li>
 Collaborate with internal teams to ensure smooth customer experiences.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We're Looking For
 
 
 <ul>
 <li>
 2+ years of experience in customer service.
 </li>
 <li>
 Proven experience in customer service or a related field.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to multitask, stay organized, and work under pressure.
 </li>
 <li>
 Familiarity with CRM systems and support tools is a plus.
 </li>
 <li>
 Strong team player with a positive attitude.
 </li>
 </ul>
 
 
 
 
 
 Why MISpay?
 
 
 <ol>
 <li>
 Be part of a mission-driven company changing how people shop and pay in Saudi Arabia
 </li>
 <li>
 Work on exciting, large-scale systems used by millions
 </li>
 <li>
 Drive innovation in the fintech space
 </li>
 <li>
 Remote-friendly culture with a high degree of autonomy
 </li>
 <li>
 Ready to Shape the Future of Commerce? Join us in building the future of payments &mdash; one easy payment at a time.
 </li>
 </ol>
 
 
</div>

Customer Service Specialist

Apparel Group

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 Merchandise:
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

Sihamco

<div>As an Usher at The Groves, you will be responsible for welcoming guests, assisting with seating and
directions, and ensuring a smooth and enjoyable visitor experience. You will serve as a front-line
representative of The Groves, providing excellent customer service, maintaining safety and order, and
contributing to a warm and inviting atmosphere for all guests.
Key Responsibilities<ul>
<li>Greet guests warmly upon arrival and assist with entry.</li>
<li>Assist in front desk ticket sales.</li>
<li>Provide directions, event information, and assistance to guests throughout the venue.</li>
<li>Ensure orderly crowd flow and guide guests to their designated areas.</li>
<li>Assist with managing queues and controlling access to restricted areas.</li>
<li>Monitor guest behavior and promptly report any issues to supervisors.</li>
<li>Support safety protocols and emergency procedures when required.</li>
<li>Maintain cleanliness and presentation of assigned areas.</li>
Deliver outstanding customer service and represent The Groves&rsquo; values at all times. 
<li>
</li></ul>Requirements<ul>
<li>High school diploma or equivalent (preferred).</li>
<li>Previous customer service, hospitality, or events experience is an advantage.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Good spoken command of both English and Arabic.</li>
<li>Professional appearance and friendly demeanor.</li>
<li>Ability to remain calm and courteous in high-pressure situations.</li>
<li>Physically fit to stand for extended periods and assist with crowd management.</li>
<li>Flexible to work evenings, weekends, and holidays as per event schedules.</li>
</ul>About The Company
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Benefits
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:<ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul>Join Us
Whether you&rsquo;re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</div>

Usher

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 Merchandise:
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 &ldquo;Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy &ndash; Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
 
 
 Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
 
 
 Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear &amp; Lifestyle such as Tommy Hilfiger, Charles &amp; Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie&rsquo;s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
 
 
 The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.&rdquo;
</div>

Hamad M. Al Rugaib & Sons Trading Co.

<div>Job Overview 
We are interested in hiring a dedicated and experienced Sales Associate to join our Sales team. 
As a Sales Associate, you are expected to drive sales in the most efficient way. Your job duties will be to sell products and services offered by the company. You are responsible to assist the customers in providing accurate product knowledge and answering their questions as needed. 
You should be able to handle customer complaints in a professional manner. Your main goal will be to provide excellent customer satisfaction as well as an exceptional customer experience. Maintaining and updating the cash register on a daily basis is a mandatory task for this position. 
In addition to this, you should possess excellent customer service and extraordinary interpersonal skills. Prior experience working as a Sales Associate will be an advantage. You should have amazing verbal and written communication and phenomenal sales skills. If your experience and skills match our criteria for the role of Sales Associate, apply for this job now. We will love to meet you.
Responsibilities
<ul><li>
Greet customers and provide information on the products and services.</li><li>
Maintain the cash register and other financial records.</li><li>
Assist customers throughout the buying process to drive sales.</li><li>
Answer all the queries the customers have regarding the products and services.</li><li>
Achieve monthly sales targets and set organizational goals.</li><li>
Handle inventory levels and restock them as and when required.</li><li>
Work in collaboration with other Sales Representatives.</li><li>
Provide excellent customer satisfaction to increase sales.</li><li>
Manage and supervise the return process of any merchandise.</li><li>
Adhere to compliance in regards to the store functionality and appearance.</li><li>
Manage customer&rsquo;s complaints in an accurate and timely manner.</li><li>
Get involved and plan out promotional activities.</li><li>
Suggest ways and devise strategies to improve sales in an effective manner.</li></ul>
Requirements
<ul><li>
Minimum Qualification: Diploma and above</li><li>
Prior work experience as a Sale Associate, Sales Representatives, Sales Consultant, or a similar role.</li><li>
Demonstrate excellent ability to handle customers in a professional manner.</li><li>
Detailed know-how on the product and services offered.</li><li>
Ability to maintain a positive environment.</li><li>
Extraordinary verbal and written communication skills.</li><li>
Great time management skills.</li><li>
Ability to handle confidential information.</li><li>
Solid organizational and sales skills.</li><li>
Exceptional customer service skills.</li><li>
A charming and presentable personality.</li><li>
Ability to work for long hours and weekends as well.</li><li>
Strong work ethic.</li><li>
A keen eye for detail.</li></ul></div>

DXC Technology

<div>
 
 
 We are currently looking for:
 
 
 
 
 Platform Delivery Manager &ndash; Associate Manager
 
 
 
 
 
 
 
 Job location:
 
 onsite in Riyadh
 
 
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 Responsible for the
 
 end-to-end platform delivery
 
 within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in
 
 Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware)
 
 , and
 
 cloud platforms
 
 , with additional value placed on experience with
 
 OpenShift
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Platform Ownership &amp; Delivery
 
 </li>
 <li>
 Act as the
 
 primary point of contact
 
 for platform services within the account, ensuring consistent delivery and alignment with customer expectations.
 </li>
 <li>
 Lead coordination across infrastructure towers including
 
 compute, storage, virtualization, and cloud services
 
 to ensure seamless operations.
 </li>
 <li>
 Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders.
 </li>
 <li>
 
 Technical Leadership
 
 </li>
 <li>
 Oversee platform operations with a focus on
 
 Linux systems administration
 
 ,
 
 Windows Server
 
 ,
 
 storage infrastructure
 
 (EMC, etc.),
 
 virtualization technologies
 
 (VMware), and
 
 cloud environments
 
 (e.g., Azure, GCP).
 </li>
 <li>
 Ensure services are delivered in accordance with
 
 Service Level Objectives (SLOs)
 
 and
 
 Service Level Agreements (SLAs)
 
 , following ITIL/ITSM standards.
 </li>
 <li>
 Support and lead platform-related
 
 change management
 
 and transformation projects, including migrations, upgrades, and cloud adoption.
 </li>
 <li>
 
 Resource &amp; Capacity Planning
 
 </li>
 <li>
 Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives.
 </li>
 <li>
 Conduct capacity planning to optimize resource utilization and reduce operational overhead.
 </li>
 <li>
 
 Process Optimization
 
 </li>
 <li>
 Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction.
 </li>
 <li>
 Support planning and execution of
 
 work migration
 
 and platform consolidation efforts within the account.
 </li>
 <li>
 
 Stakeholder Engagement
 
 </li>
 <li>
 Participate in operational and steering committee meetings with account stakeholders.
 </li>
 <li>
 Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education &amp; Experience
 
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (advanced degree is a plus).
 </li>
 <li>
 8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role.
 </li>
 <li>
 3+ years in outsourcing or managed services environments, preferably within a single-account delivery model.
 </li>
 <li>
 
 Technical Skills
 
 </li>
 <li>
 Strong hands-on experience with
 
 Linux systems
 
 (e.g., Red Hat); AIX knowledge is a plus.
 </li>
 <li>
 Experience with
 
 Windows Server
 
 administration and integration.
 </li>
 <li>
 Solid understanding of
 
 enterprise storage technologies
 
 (EMC, etc.).
 </li>
 <li>
 Proficiency in
 
 virtualization platforms
 
 , especially
 
 VMware
 
 .
 </li>
 <li>
 Experience with
 
 cloud platforms
 
 (e.g., Azure, GCP) including IaaS and platform services.
 </li>
 <li>
 Familiarity with infrastructure operations, service desk processes, and ITIL frameworks.
 </li>
 <li>
 
 Experience with OpenShift
 
 is a plus.
 </li>
 <li>
 
 Soft Skills
 
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Strong customer and service orientation.
 </li>
 <li>
 Fluent in English (oral and written).
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 Red Hat Certified Engineer (RHCE) or equivalent
 </li>
 <li>
 VMware Certified Professional (VCP)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate or Google Cloud Certified: Associate Cloud Engineer
 </li>
 <li>
 ITIL Foundation or higher
 </li>
 <li>
 CompTIA Server+, Cloud+, or similar
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 At
 
 DXC
 
 Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
</div>

Platform Delivery Manager – Associate Manager

Explore 1321+ Customer service associate in Riyadh this October. Find roles across top companies and apply now to boost your career.

1321 customer service associate jobs IN Riyadh

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Specialist

Sales Associate

Usher

Sales Associate

Sales Associate

Platform Delivery Manager – Associate Manager