account management specialist

associate / senior associate - consumer experience, ksa Jobs in Riyadh

communication associate

customer success specialist Jobs in Riyadh

customer success specialist

sales coordinator

customer service associate

Aggreko

<div>Bring your energy to Aggreko as Customer Service Representative based in Riyadh 
You will act as the principle point of contact for our customers throughout the rental process of the order placed. Advocating on the customer at key touchpoints, this role collaborates with Sales, Operations, Credit Control, billing and Hire Coordination team to ensure great customer experience. 
What you&rsquo;ll do as Customer Service Representative:
<ul><li>Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.</li><li>
Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.</li><li>
Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.</li><li>
Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs</li><li>
Takes ownership of all reactive customer queries and follow ups on breakdowns, complaints, orders, liaising with the appropriate teams to ensure these are resolved promptly to the customer&rsquo;s satisfaction.</li><li>
Supports the sales function with regards to processing customer orders, change orders, post-order follow-up activities and in expediting the sales force order integration process.</li><li>
Communicates the customer requirements across multiple internal teams &amp; systems, ensuring all the operational &amp; internal teams are well versed with the customer requirements</li><li>
Accurate checks for new order documentation received from sales and supporting customer documents prior to integrations in M3 and maintain accurate customer and order records in Salesforce.</li><li>
Handle and follows up customer calls for order acknowledgement, delivery confirmation, on-hire, off-hire, exchanges, and missing equipment.</li><li>
Coordinate with Credit Control and Agent where required for approvals and support new customer setup requirements.</li><li>
Update order changes in T-agreement in Salesforce, including required system integrations.</li><li>
Create standard on-hire and off-hire folders and related contract documentation in Share Drive.</li><li>
Raise and follow up hire coordination cases, tasks with Contracts, Service, and Logistics teams.</li><li>
Track estimated end-of-hire dates, communicate updates to Hire coordination team.</li><li>
Issuance of hire/off-hire confirmations to clients via Salesforce confirmed internally with hire team.</li><li>
Follow up on LPOs, extensions for contracts with client, missing equipment and other customer requirements to support timely execution and invoicing.</li><li>
Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs</li></ul>
Here&rsquo;s what you&rsquo;ll get:<ul><li>
Minimum of 2 years of relevant customer service experience in a business-to-business environment, preferably within rental operations.</li><li>
PC literacy in a Microsoft environment and ERP system.</li><li>
Strong customer focus with a sense of urgency and attention to detail.</li><li>
Good written and verbal communication skills across all levels.</li><li>
Collaborative, results-oriented approach with the ability to self-manage.</li><li>
Ability to self-direct and self-manage</li><li>
Willingness to learn all aspects of the business</li></ul>
#LI-MK1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Customer Service Representative

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178242
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Assistant plays a crucial role in driving sales and enhancing the customer experience in the store. This role involves performing various operational tasks as directed by the store management, which includes maintaining excellent housekeeping and visual presentation standards. The Sales Assistant needs to establish strong rapport with the customers through energetic customer service and must act in a manner that aligns with the store's brand values. Success in this role is measured by the ability to maintain a clean and inviting store environment, providing customers with a welcoming and informed interaction, and supporting the store's operational goals.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 General
 
 
 <ul>
 <li>
 Maintain store standards and cleanliness to create a sparkling clean and organized environment.
 </li>
 <li>
 Project a positive first impression with an energetic attitude and a keen adherence to the dress code.
 </li>
 <li>
 Greet customers immediately upon entering the store with a welcoming smile and genuine, personable greeting.
 </li>
 <li>
 Provide customers with up-to-date and relevant product information.
 </li>
 <li>
 Deliver quality service in fitting rooms, following up with customers promptly and maintaining cash wrap cleanliness while attempting to increase sales.
 </li>
 <li>
 Provide efficient service at the cash wrap, offering gift cards, maintaining cleanliness, and capturing customer information in the database.
 </li>
 <li>
 Thank all customers sincerely as they exit the store and invite them to return.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Strong communication abilities
 </li>
 <li>
 Ability to maintain store cleanliness and organization
 </li>
 <li>
 Skill in handling sales transactions and database management
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School Degree
 </li>
 <li>
 1-2 years of retail sales experience
 </li>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to perform some heavy lifting and stand for a minimum of 8 hours
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
 
 
 Additional Internal Information:
 
 
 
 Note:-
 
 
 
 You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
 
 
 You must inform your HRBP in confidence of your application.
 
 
 Please note that this vacancy may be advertised externally in the next week so apply without delay.
</div>

Sales Assistant

Saudi Credit Information Company - SIMAH

<div>
 
 
 JOB PURPOSE / ROLE:
 
 
 
 Assist in handle, through the call center, the accurate and efficient provision of clarifications on products and management of disputes, in order to increase customer satisfaction and support the public image of SIMAH as neutral party.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Policies, Processes &amp; Procedures
 
 
 <ul>
 <li>
 Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 
 
 Day- to-day operations
 
 
 <ul>
 <li>
 Coordinate the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 
 
 Customer Service &ndash; Call Centre
 
 
 <ul>
 <li>
 Coordinate in Provides answers to the inquiries set by phone and other channels on SIMAH&rsquo;s products and services in order to promote and support the public image of SIMAH.
 </li>
 <li>
 Coordinate in Provides explanation and clarification to customers on credit reports, analyzing the different components of the report in order to enable their full understanding and acceptance from the customers.
 </li>
 <li>
 Assist in Handles the accurate and on time provision of first level of technical support to clients (members and customers) on technical issues, while escalates more complex problems to the relevant product channels.
 </li>
 <li>
 Assists in Opens ticket to the customer service system for commercial inquiries and following up on related customer inquiries.
 </li>
 </ul>
 
 
 
 
 
 Disputes Management
 
 
 <ul>
 <li>
 Effectively coordinates in handles and clarifies customer inquiries related to dispute cases.
 </li>
 <li>
 Assists in Escalates all disputes that were not resolved to the Disputes Resolution Officer for further analysis and management so as to support their resolution within then time limits specified in the bylaws.
 </li>
 <li>
 Assists in Gathers all information retrieved from customers and proceeds to their analysis in order to identify trends and proposes actions and initiatives that will support the effectiveness of the products, increase the level of customer satisfaction and support the brand image of SIMAH as a neutral party.
 </li>
 </ul>
 
 
 
 
 
 Consumer Product Promotion
 
 
 <ul>
 <li>
 Assists to promote the consumer products to the market during their communication with clients (inbound calls) and through &ldquo;cold calls&rdquo; (outbound calls), in order to increase their visibility and support the achievement of consumer products sales targets.
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Assists in the preparation of timely and accurate reports of SIMAH to meet company and department requirements, policies, and standards.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 Related Assignments
 
 
 <ul>
 <li>
 Performs other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 Bachelor or Diploma in related field.
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 0 - 1 years of experience in customer service call center.
 </li>
 </ul>
 
 
 
 
 
 Language:
 
 
 <ul>
 <li>
 English: Advanced.
 </li>
 <li>
 Arabic: Advanced.
 </li>
 </ul>
 
 
 
 
 
 Soft skills &amp;Technical Knowledge areas:
 
 
 <ul>
 <li>
 Very good knowledge of SIMAH&rsquo;s products and services.
 </li>
 <li>
 Experience in call center management and ticketing process.
 </li>
 <li>
 Very good knowledge of the products and practices of the financial sector.
 </li>
 </ul>
 
 
</div>

Customer Care Officer Pool

DXC Technology

<div>Job Description:
Responsibilities: 
Customer Support &amp; Communication:
<ul><li>Opening and tracking customer service tickets.
</li></ul><ul><li>Follow-ups with customers to ensure inquiries are resolved within agreed time frames.
</li></ul><ul><li>Ensuring no external requests are missed.
</li></ul><ul><li>Handling all inquiries and requests with professionalism.
</li></ul>Process Management:
<ul><li>Acting upon client requests following established processes.
</li></ul><ul><li>Managing the ownership of jobs across services and departments.
</li></ul><ul><li>Assisting with the onboarding of new banks, billers, and suppliers.
</li></ul>Problem Resolution &amp; Analysis:
<ul><li>Identifying, evaluating, and prioritizing customer problems.
</li></ul><ul><li>Analyzing reports for investigation purposes.
</li></ul><ul><li>Writing detailed analysis and solutions for different cases.
</li></ul><ul><li>Providing external customers with internal investigation updates.
</li></ul>Operational Efficiency:
<ul><li>Ensuring smooth delivery of daily business tasks and operations.
</li></ul><ul><li>Highlighting and resolving operational issues.
</li></ul><ul><li>Maintaining data for client requests and managing records.
</li></ul>Client Relationship &amp; Compliance:
<ul><li>Offering routine advice to external customers.
</li></ul><ul><li>Ensuring understanding and adherence to Service Level Agreements (SLAs) and KPIs. 
</li></ul>Requirements:
Educational Background:
<ul><li>bachelor&rsquo;s degree in computer science or IT or equivalents.
</li></ul><ul><li>IT diploma (0-1 years of experience).
</li></ul>Skills :
<ul><li>Strong computer skills (MS Office).
</li></ul><ul><li>Good writing communication skills.
</li></ul><ul><li>Problem-solving and troubleshooting abilities.
</li></ul><ul><li>Ability to work in a team and under pressure.
</li></ul><ul><li>Fluent in English and Arabic (both written and spoken).
</li></ul><ul><li>Customer focus and follow-up skills.
</li></ul><ul><li>Basic technical issue diagnosis and analysis skills.
</li></ul><ul><li>The role requires a proactive and detail-oriented approach to customer service, with a focus on timely problem resolution and operational efficiency.
</li></ul><ul><li>Effective communication, both with clients and internal teams, is essential.
</li></ul><ul><li>The ability to manage multiple tasks and maintain service quality under pressure is crucial.
</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

Analyst II Business Process Transactions

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The Senior Sales Associate is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets. In addition, the Senior Sales Executive is responsible for stock replenishment, promotion of products and new launches, and cash handling.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3><ul><li>Achieve monthly and annually by using advanced sales techniques and product knowledge.
</li><li>Assess customers&rsquo; needs and provide assistance and information on product features.
</li><li>Responsible on building and maintaining relationships with customers in order to build strong loyalty, through regular use of client book.
</li><li>Focus on selling and up selling.
</li><li>Communicate with customers to assess and satisfy their needs and meet or exceed their expectations.
</li><li>Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display maintenance and stock rotation and participate in inventories.
</li><li>Ensure high level of customer satisfaction through excellent sales service.
</li><li>Maintain an awareness of all promotions and advertisements.
</li><li>Participate in store meetings and training seminars
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>Bachelor&rsquo;s degree/Diploma in Business Administration.
</li><li>Minimum 3 years of working experience in retail industry; luxury industry is preferable.
</li><li>Saudi Nationals only
</li><li>Pleasant and great grooming.
</li><li>Strong communication skills.
</li><li>Passionate with fashion and luxury retail industry.
</li><li>Outstanding customer service.
</li><li>Manage time wisely in a fast-paced environment.
</li><li>Physical ability to stand for extended periods.
</li><li>Flexibility with work varied hours/days, including nights, weekends, and holidays as needed.
</li><li>Willingness to adhere to all company policies, procedures, regulations, and standards.
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

Senior Sales Associate Role Riyadh KSA (SAUDI NATIONALS ONLY)

<div>Job Description:
As a Presales Cloud Aolutions Architect, you will work closely with pursuit teams, delivery SMEs, and leadership to define, solution, and deliver complex customer transformation programs. You will act as a key technical pre‑sales expert , leading solution architecture for public cloud (AWS, Azure), hybrid cloud, and on‑premises modernization initiatives.
The ideal candidate is highly experienced in cloud adoption, migration, infrastructure modernization, and multi‑cloud solution architecture. You will confidently engage with CxO‑level stakeholders , enterprise architects, and IT infrastructure leaders to articulate solution value, shape strategy, and influence outcomes.
You will also contribute to the evolution of DXC&rsquo;s Cloud &amp; Infrastructure portfolio through thought leadership, field feedback, and collaboration with service delivery teams.
<div></div>Key Responsibilities
Pre‑Sales &amp; Solutioning
<ul><li>Provide high‑level and detailed consultative solution architecture and technical sales support for key customer opportunities.
</li><li>Understand customer business drivers and translate them into practical, scalable, and cost‑optimized technical architectures .
</li><li>Design public cloud (GCP, AWS, Azure), hybrid cloud, and multi‑cloud architectures, including landing zones, governance models, automation frameworks, and operational models.
</li><li>Develop high‑level and low‑level architecture documents , BoMs, migration plans, and technical solution descriptions.
</li><li>Lead customer workshops, discovery sessions, and whiteboarding engagements .
</li></ul>Technical Modernization &amp; Migration
<ul><li>Architect modernization solutions for legacy on‑premises infrastructure, including:
<ul><li>Servers, virtualization platforms (VMware/Hyper‑V)
</li><li>Storage (SAN/NAS/Object)
</li><li>Network, security, firewalls, load balancers
</li><li>Backup &amp; disaster recovery
</li><li>Operating systems, databases, middleware
</li><li>Containers (Docker, Kubernetes, AKS, EKS)
</li></ul></li><li>Develop strategies for on‑prem to cloud migration , including application re‑host, re‑platform, re‑factor, and consolidation approaches.
</li><li>Participate in or lead PoCs / demos to validate solution approaches.
</li></ul>Customer Engagement &amp; Leadership
<ul><li>Engage confidently with CxOs, IT Directors, Enterprise Architects , and infrastructure leads to discuss IT strategy, cloud adoption, and modernization paths.
</li><li>Build trusted relationships with customers and position DXC as a strategic advisor.
</li><li>Provide consultative support to pursuit teams, Solution Leaders, and deal architects.
</li><li>Mentor junior architects and contribute to building architecture capability within the practice.
</li></ul>Commercial &amp; Proposal Development
<ul><li>Create end‑to‑end technical and commercial proposals , including architecture, migration efforts, delivery scope, and cost modelling.
</li><li>Work with cloud service providers (AWS, Azure, others) to optimize costs and propose value‑driven, commercially viable solutions.
</li><li>Identify upsell and cross‑sell opportunities throughout the engagement lifecycle.
</li><li>Support RFI/RFP responses and contribute to deal strategy.
</li></ul>Thought Leadership &amp; Portfolio Contribution
<ul><li>Publish white papers, reference architectures, and best practices for internal or external use.
</li><li>Provide field insights and customer feedback to refine DXC&rsquo;s cloud portfolio, offerings, and accelerators.
</li></ul><div></div>Qualifications
Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent.
</li><li>Minimum 8 years in systems integration with hands‑on experience across hybrid infrastructure.
</li><li>Minimum 5 years as a Solution Architect in pre‑sales, consulting, or architecture roles.
</li><li>Proven success designing and selling cloud, hybrid, and infrastructure modernization solutions.
</li></ul><div></div>Technical Skills &amp; Expertise
Core Expertise
<ul><li>GCP, AWS, Azure, Oracle, IBM Public Cloud architecture : IaaS, PaaS, cloud-native services, identity, governance, automation.
</li><li>Hybrid Cloud architectures integrating on‑prem and cloud environments.
</li><li>Traditional Infrastructure : compute, virtualization (VMware, Hyper‑V), enterprise storage, networks, firewalls, load balancing.
</li><li>Disaster Recovery &amp; High Availability : backup/recovery, multi‑AZ/region architectures, failover strategies.
</li><li>Container Platforms : Docker, OpenShift, Kubernetes, AKS, EKS.
</li><li>Middleware &amp; Databases : Sizing, upgrades, modernization considerations.
</li><li>Automation &amp; DevOps : Terraform, Ansible, CI/CD pipelines.
</li><li>Cloud Security fundamentals across identity, policy, and network layers.
</li></ul>Familiarity With
<ul><li>Cloud migration tools &amp; frameworks (Google Migration Center, Azure Migrate, etc.).
</li><li>Cloud orchestration platforms and monitoring tools.
</li><li>Multi‑cloud operations, governance, FinOps concepts.
</li><li>Integration of 3rd‑party tools and ISV technologies into cloud solutions.
</li></ul><div></div>Soft Skills
<ul><li>Strong Arabic as well as English verbal and written communication
</li><li>Excellent communication and presentation capabilities&mdash;able to articulate complex solutions to C‑suite as well as technical teams.
</li><li>Strong leadership, consultative engagement style, negotiation skills, and storytelling ability.
</li><li>Ability to manage ambiguity, lead solution threads independently, and collaborate across multiple teams.
</li></ul><div></div>Certifications (Preferred)
<ul><li>GCP Professional Cloud Architect Certification
</li><li>AWS Solutions Architect (Associate/Professional) OR Microsoft Azure Architect Technologies / Design
</li><li>VMware, Cisco, Red Hat, or storage vendor certifications
</li><li>TOGAF or comparable architecture frameworks a plus
</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

Cloud and Infrastructure Solutions Architect - Presales Expert

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 The Assistant Manager - Operations (Sales Ops) will be responsible for end-to-end execution of post-sale transaction operations for Bayut KSA. The role ensures payment verification, documentation compliance, SPA control, revenue readiness, and stakeholder coordination, enabling predictable revenue recovery and smooth transaction closure, internal and external customer support. This position plays a critical execution role within the centralized Sales Ops function and works closely with Sales, Commercial, Finance, Developers, and Customer Support teams. The Assistant Manager will manage and guide associate-level team members, ensuring task execution, performance tracking, and continuous development within the operations team.
 
 
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Oversee receipt and verification of customer payments
 </li>
 <li>
 Ensure payment proofs are complete, legitimate, and submitted within defined timelines
 </li>
 <li>
 Coordinate with Finance for confirmation and reconciliation
 </li>
 <li>
 Track payment-related SLAs and escalate delays or discrepancies
 </li>
 </ul>
 <ul>
 <li>
 Review and verify booking forms for accuracy and completeness
 </li>
 <li>
 Ensure alignment between:
 </li>
 <ul>
 <li>
 Booking forms
 </li>
 <li>
 CRM records
 </li>
 <li>
 Payment details
 </li>
 </ul>
 <li>
 Coordinate issuance, receipt, and verification of Sale &amp; Purchase Agreements (SPAs)
 </li>
 <li>
 Ensure SPA details match system records and booking data
 </li>
 <li>
 Maintain proper documentation logs and audit trails
 </li>
 </ul>
 <ul>
 <li>
 Track SPA issuance status for all applicable transactions
 </li>
 <li>
 Ensure SPAs are:
 </li>
 <ul>
 <li>
 Issued by developers
 </li>
 <li>
 Signed by relevant parties
 </li>
 <li>
 Verified before transaction closure
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Support revenue recognition readiness by ensuring transactions meet all documentation and verification criteria
 </li>
 <li>
 Coordinate with Finance on invoice eligibility and supporting documentation
 </li>
 <li>
 Prepare and maintain transaction visibility reports, including:
 </li>
 <ul>
 <li>
 DP vs SPA aging
 </li>
 <li>
 Verified Closed Won status
 </li>
 <li>
 Developer-wise recovery readiness
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Liaise with:
 </li>
 <ul>
 <li>
 Sales teams for transaction follow-ups
 </li>
 <li>
 Documentation teams for SPA execution
 </li>
 <li>
 Finance for invoicing and reporting
 </li>
 <li>
 Developers for SPA sharing and acknowledgements
 </li>
 </ul>
 <li>
 Ensure developer documentation expectations are met within agreed timelines
 </li>
 </ul>
 <ul>
 <li>
 Support internal sales teams through Ops/Sales Ops hotline for transaction-related queries
 </li>
 <li>
 Assist in customer-facing support related to transaction execution, documentation, and complaints
 </li>
 <li>
 Coordinate resolution of transaction-related issues, including refunds where applicable
 </li>
 </ul>
 <ul>
 <li>
 Ensure compliance with approved policies, SOPs, and workflows
 </li>
 <li>
 Identify execution gaps, bottlenecks, or recurring issues
 </li>
 <li>
 Proactively suggest process improvements to enhance efficiency and reduce leakage
 </li>
 <li>
 Support implementation of system-driven controls and CRM adoption
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Finance, or a related field
 </li>
 <li>
 Additional certifications in operations, compliance, or project management are a plus
 </li>
 <li>
 5-7 years of experience in: Operations, Sales Operations, Transaction management
 </li>
 <li>
 Real estate operations (preferred)
 </li>
 <li>
 Prior experience working in post-sale execution or documentation-heavy roles is highly desirable
 </li>
 <li>
 Experience in KSA / GCC real estate environment is a strong advantage
 </li>
 <li>
 Strong understanding of transaction workflows
 </li>
 <li>
 Payment verification and documentation handling
 </li>
 <li>
 Ability to manage SPAs and complex documentation processes
 </li>
 <li>
 Reporting and dashboard preparation (Excel / CRM-based)
 </li>
 <li>
 High attention to detail
 </li>
 <li>
 Strong follow-up and ownership mindset
 </li>
 <li>
 Ability to coordinate across multiple teams without authority bias
 </li>
 <li>
 Comfortable working with CRMs and internal systems
 </li>
 <li>
 Strong MS Excel / Google Sheets skillsEnglish: Professional proficiency
 </li>
 <li>
 Arabic: Preferred (especially for coordination with developers and customers)
 </li>
 <li>
 Adaptability
 </li>
 <li>
 High level of integrity
 </li>
 <li>
 Highly organised and detail-oriented
 </li>
 <li>
 Ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 </ul>
 <ul>
 <li>
 Learning &amp; Development
 
 </li>
 </ul>
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 #KSABayut
 
</div>

Assistant Manager - Sales Operation

Explore 275+ Customer service associate in Riyadh this July. Find roles across top companies and apply now to boost your career.