business development manager Jobs in Riyadh

business development manager

account manager

sales manager

account executive

marketing manager

enterprise account manager

Confidential

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The Account Manager is responsible for managing and growing a portfolio of B2B clients by delivering telecom and ICT solutions that meet their business needs. The role focuses on building strong relationships, maximizing revenue, ensuring customer satisfaction, and supporting digital transformation initiatives for enterprise customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Client Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Build, maintain, and strengthen long-term relationships with key enterprise accounts.
  </li>
  <li>
   Serve as the primary point of contact for the customer, ensuring timely support and communication.
  </li>
  <li>
   Conduct regular business reviews to understand customer needs, challenges, and future plans.
  </li>
 </ul>
 <p>
  <strong>
   2. Sales &amp; Revenue Growth
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute account plans to achieve sales targets, revenue growth, and profitability.
  </li>
  <li>
   Identify upselling and cross-selling opportunities across Telecom &amp; ICT product lines (Connectivity, Cloud, Cybersecurity, Data Center, IoT, Managed Services).
  </li>
  <li>
   Drive the end-to-end sales cycle from lead generation to contract signature.
  </li>
 </ul>
 <p>
  <strong>
   3. Solution Development &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with internal teams (Pre-Sales, Technology, Product, Finance) to design customized solutions.
  </li>
  <li>
   Ensure proposed solutions align with customer requirements and budget.
  </li>
  <li>
   Prepare technical and commercial proposals, RFP responses, and presentations.
  </li>
 </ul>
 <p>
  <strong>
   4. Service Delivery &amp; Customer Experience
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with Operations and Service Delivery teams to ensure smooth implementation of services.
  </li>
  <li>
   Monitor service performance and ensure SLAs are met.
  </li>
  <li>
   Resolve escalations and ensure high customer satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   5. Market &amp; Industry Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Stay updated on telecom &amp; ICT market trends, competitor offerings, and emerging technologies.
  </li>
  <li>
   Provide insights and feedback to Product and Management teams to enhance offerings.
  </li>
 </ul>
 <p>
  <strong>
   6. Reporting &amp; Documentation
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate account information on CRM systems.
  </li>
  <li>
   Deliver periodic reports on account performance, pipeline, and forecasting.
  </li>
  <li>
   Ensure contract renewal and timely collection of payments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, IT, Computer Science, Telecommunications, or related field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;5 years of experience in Account Management or B2B Sales within Telecom, ICT, or Technology industries.
  </li>
  <li>
   Experience handling enterprise accounts is preferred.
  </li>
 </ul>
 <p>
 </p>
</div>


Account Manager (Telecom & ICT)

Exotel Techcom Pvt Ltd

<div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<p>
Exotel is a leading provider of AI-powered customer engagement and communication solutions for enterprises. We enable businesses to transform how they connect with customers across omnichannel experiences&mdash;voice, messaging, agents, and AI-driven bots.</p>
<p>
With over 20 billion conversations annually and the trust of 7,000+ customers globally, Exotel serves enterprises across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.</p>
<p>
As customer expectations rise across the Middle East, enterprises face increasing pressure to drive revenue growth, optimize operational costs, and deliver superior customer experience (CX)&mdash;all while navigating regulatory and scale challenges.<br>
Exotel partners with organizations as a strategic AI transformation enabler, helping them achieve all three outcomes through secure, scalable, and enterprise-grade communication platforms.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Position Overview</b></h2>
<p>
The Account Director &ndash; BFSI will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders.</p>
<p>
The ideal candidate brings strong domain understanding of BFSI, experience managing complex enterprise accounts, and the ability to position Exotel&rsquo;s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities &amp; KRAs</b></h2>
<h3 class="jobSectionHeader"><b>Industry &amp; Domain Expertise</b></h3>
<ul>
<li><p>Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions</p><br>
</li>
<li><p>Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region</p><br>
</li>
<li><p>Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)</p></li></ul><br>
<p></p>
<p></p>
<p></p><h3 class="jobSectionHeader"><b>Solutioning &amp; Consultative Selling</b></h3>
<ul>
<li><p>Lead enterprise discovery and problem diagnosis for large BFSI accounts</p><br>
</li>
<li><p>Translate business challenges into AI-powered communication and CX solutions</p><br>
</li>
<li><p>Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services</p><br>
</li>
<li><p>Clearly articulate Exotel&rsquo;s value proposition to both business and technology stakeholders</p></li></ul><br>
<p></p>
<p></p>
<p></p><h3 class="jobSectionHeader"><b>Account Management &amp; Growth</b></h3>
<ul>
<li><p>Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion</p><br>
</li>
<li><p>Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams</p><br>
</li>
<li><p>Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell</p><br>
</li>
<li><p>Navigate enterprise decision-making, procurement cycles, and evaluation frameworks</p></li></ul><br>
<p></p>
<p></p>
<p></p><h3 class="jobSectionHeader"><b>Business &amp; Commercial Ownership</b></h3>
<ul>
<li><p>Manage revenue, pipeline, and bookings in line with defined annual targets</p><br>
</li>
<li><p>Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations</p><br>
</li>
<li><p>Apply value-based selling approaches, balancing short-term revenue with long-term account potential</p><br>
</li>
<li><p>Use data-driven insights alongside judgment to manage ambiguity and complexity</p></li></ul><br>
<p></p>
<p></p>
<p></p><h3 class="jobSectionHeader"><b>Stakeholder Management</b></h3>
<ul>
<li><p>Build strong relationships with CXOs and senior leaders across BFSI enterprises</p><br>
</li>
<li><p>Represent Exotel as a trusted, long-term technology partner</p><br>
</li>
<li><p>Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success</p></li></ul><br>
<p></p>
<p></p>
<p></p><h2 class="jobSectionHeader"><b>Key Performance Indicators (KPIs)</b></h2>
<h3 class="jobSectionHeader"><b>Industry Engagement</b></h3>
<ul>
<li><p>Depth and quality of BFSI industry insights demonstrated</p><br>
</li>
<li><p>Successful CXO and senior stakeholder engagements</p><br>
</li>
</ul><h3 class="jobSectionHeader"><b>Solution Effectiveness</b></h3>
<ul>
<li><p>Alignment of Exotel solutions with customer business and technology needs</p><br>
</li>
<li><p>Successful solution deployments and expansions within BFSI accounts</p><br>
</li>
</ul><h3 class="jobSectionHeader"><b>Account &amp; Revenue Growth</b></h3>
<ul>
<li><p>Number and value of qualified opportunities</p><br>
</li>
<li><p>Revenue growth from new and existing accounts</p><br>
</li>
</ul><h3 class="jobSectionHeader"><b>Stakeholder Satisfaction</b></h3>
<ul>
<li><p>Customer satisfaction and relationship strength</p><br>
</li>
<li><p>Internal stakeholder feedback on collaboration and execution</p><br>
</li>
</ul><h3 class="jobSectionHeader"><b>Business Outcomes</b></h3>
<ul>
<li><p>Achievement of annual revenue and gross margin targets</p><br>
</li>
<li><p>Progress on leading indicators and cross-functional KPIs</p></li></ul><br>
<p></p>
<p></p>
<p></p><h2 class="jobSectionHeader"><b>Qualifications &amp; Skills</b></h2>
<ul>
<li><p>Bachelor&rsquo;s degree in Engineering; MBA or Master&rsquo;s degree preferred</p><br>
</li>
<li><p>Proven experience in enterprise account management or business development within SaaS / technology</p><br>
</li>
<li><p>Strong analytical, problem-solving, and strategic thinking skills</p><br>
</li>
<li><p>Excellent communication, presentation, and negotiation abilities</p><br>
</li>
<li><p>Comfortable operating in high-stakes, CXO-led environments</p><br>
</li>
<li><p>Experience working with CRM tools and data-driven sales processes</p><br>
</li>
<li><p>High resilience, ownership mindset, and execution focus</p></li></ul><br>
<p></p>
<p></p>
<p></p><h2 class="jobSectionHeader"><b>What We Are Looking For</b></h2>
<ul>
<li><p>Large Account Expertise: Proven ability to navigate complex enterprise organizations and decision-making structures</p><br>
</li>
<li><p>Domain Depth: Strong BFSI understanding&mdash;business KPIs, CX priorities, regulatory environment, and tech ecosystem</p><br>
</li>
<li><p>Background: Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments</p><br>
</li>
<li><p>Technology Acumen:</p><br>
</li>
<li><ul><li><p>Ability to link technology to business outcomes</p><br>
</li>
<li><p>Understand customer deployments and integrations</p><br>
</li>
<li><p>Confidently articulate Exotel&rsquo;s value to technical stakeholders</p><br>
</li>
<li><p>Lead or support product demos when required</p><br>
</li>
</ul></li><li><p>Commercial Strength: Experience structuring large, complex enterprise deals</p><br>
</li>
<li><p>Executive Presence: Gravitas, maturity, and adaptability to different senior stakeholder personas</p></li></ul></div>

Account Director -BFSI

Cognition AI

<div><div><p>Location</p><div>
Riyadh</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Remote</div></div><div><p>
Department</p><div><div>
Sales</div><p>
Account Director</p></div></div></div>
<br><div><div><div><b>We are an applied AI lab building end-to-end software agents.</b></div><p>
We're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Together, they represent our vision for collaborative AI teammates that enable engineers to focus on more interesting problems and empower teams to strive for more ambitious goals.</p><p>
Our team is small and talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.</p><p>
Building Devin and Windsurf is just the first step&mdash;our hardest challenges still lie ahead. If you&rsquo;re excited to solve some of the world&rsquo;s biggest problems and build AI that can reason on real-world tasks, apply to join us.</p><p></p><p><b>
About the Role</b></p><p>
As an Account Director, you will be responsible for sourcing, closing and activating enterprise customers, while providing critical product feedback to the Cognition team. You will be a crucial contributor to Cognition&rsquo;s revenue growth and Devin&rsquo;s development.</p><p>
You&rsquo;ll work closely with the whole Cognition team including engineering, product and go-to-market to accelerate the sales cycle and help build one of the fastest-growing AI startups.</p><p>
Successful candidates will have deep experience selling highly technical solutions to businesses, have experience with software engineering and exhibit the drive and grit required to win consistently in a fast-paced, high-intensity environment.</p><p><b>
In this role, you will:</b></p><ul><li><div>
Drive revenue for Cognition, owning the entire sales cycle, from prospecting through close and activation for early stage through enterprise companies</div></li><li><div>
Navigate layered customer organizations including working directly with C-suite executives, Tech and AI leaders, procurement and legal stakeholders</div></li><li><div>
Develop strategies for sourcing, demoing the product, and closing opportunities with layered buying organizations</div></li><li><div>
Deeply understand the customer&rsquo;s technical pain points and priorities, and qualify the best use cases and teams to deploy Devin to large technology organizations</div></li><li><div>
Discover new use cases in our customers&rsquo; Tech organizations and overshare customer feedback with our product and engineering teams</div></li><li><div>
Focus on results - generate pipeline, revenue, and help build the best technical sales organization to bring Devin to market</div></li></ul><p><b>
Requirements for the role:</b></p><ul><li><div>
Demonstrate a track record of success selling deeply technical products to enterprise customers</div></li><li><div>
You have technical experience - either as a software engineer, sales engineer or forward deployed engineer. If not, you have an exceptional ability to learn and understand the complex technical problems and requirements our customers are trying to solve using Devin</div></li><li><div>
Thrive in ambiguous and rapidly changing environments &mdash; you&rsquo;re willing to move fast and quickly grow in scope and responsibility</div></li><li><div>
You have a demonstrated exceptional ability to learn</div></li></ul><p><b>
You might excel if you&hellip;</b></p><ul><li><div>
previously founded a startup</div></li><li><div>
successfully sourced and closed large, complex enterprise software deals
</div></li><li><div>were a software engineer or sales engineer, or studied computer science, but moved into go-to market roles to be closer to the customer</div></li><li><div>
are a competitive, highly ambitious person who loves working in high-intensity environments</div></li></ul><p>
Equal Opportunity</p><p>
Cognition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any.</p></div></div><p></p>

Account Director - MENA

Checkout.com

<div><p><b>Company Description</b></p><p>
We&rsquo;re Checkout.com &ndash; you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.</p><p>
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.</p><p>
With 19 offices spanning six continents, we feel at home everywhere &ndash; but London is our HQ. Wherever our people work their magic, they&rsquo;re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn&rsquo;t just another job; it&rsquo;s a career-defining opportunity to build the future of fintech.</p><p><b>
Job Description</b></p><p>
Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants across the Kingdom. This is an excellent opportunity to join one of the most successful FinTech companies in the region and across the world.</p><p>
You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.</p><p></p><p><b>
What you&rsquo;ll be doing:</b></p><ul><li><p>
Crafting merchant specific account development plans focusing on revenue generation</p></li><li><p>
Building high touch, consultative and positive relationships with our merchants through regular and open communications</p></li><li><p>
Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.</p></li><li><p>
Analyse merchant&rsquo;s performance and provide recommendations to improve the payment flow /revenue</p></li><li><p>
Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels</p></li><li><p>
Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants&rsquo; needs</p></li><li><p>
Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience</p></li></ul><p><b><br>
About you:</b></p><ul><li><p>
Good knowledge of today&rsquo;s major e-commerce and payments technologies, players and future trends</p></li><li><p>
2+ years of experience working in a PSP, Acquirer or similar</p></li><li><p>
Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry</p></li><li><p>
A strategic problem solver with excellent project management skills</p></li><li><p>
Customer driven and able to establish robust relationships with assigned customer base</p></li><li><p>
Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities</p></li><li><p>
Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation</p></li></ul><p><b>
Additional Information</b></p><p><b>
Bring all of you to work</b></p><p>
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.</p><p>
Here, you&rsquo;ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It&rsquo;s a place where ambition gets met with opportunity, and where your growth is in your hands.</p><p>
We work as one team, and we back each other to succeed. So whatever your background or identity, if you&rsquo;re ready to grow and make a difference, you&rsquo;ll be right at home here.</p><p>
It&rsquo;s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.</p><p><b>
Life at </b><b>Checkout.com</b></p><p>
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.</p><p>
Curious about what it&rsquo;s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.</p><p>
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram</p></div>

Specialist, Account Management - Saudi Arabia

WebEngage

<div><div><b>About WebEngage:</b></div><div>
WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.</div><div>
Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.</div><div>
WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.</div><ul><li>
We are built for scale.</li><li>
We are built for complexity.</li><li>
We are built for outcomes.</li></ul><div>
At our core, WebEngage is a full-stack retention operating system that combines:</div><ul><li>
A powerful Customer Data Platform (CDP)</li><li>
Real-time behavioral segmentation and intelligence</li><li>
Omnichannel journey orchestration</li><li>
AI-driven personalization and recommendations</li><li>
Deep analytics, experimentation, and revenue attribution</li><li>
WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.</li></ul><div>
Learn more about us at http://webengage.com</div><div></div><div><b><br>
Responsibilities:<br>
</b></div><div></div><br>
<ul><li>Manage top enterprise accounts and drive revenue
</li><li>Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
</li><li>Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
</li><li>Participate in and conduct Executive Business Reviews (EBRs)
</li><li>Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time
</li><li>Responsible for conflict resolution and compliance on client deliverables and revenue
</li><li>Identification of client goals and representing their interest to internal teams
</li><li>Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
</li><li>Proactively identify any risk in Enterprise accounts
</li><li>Help drive customer references and case studies, and increase speaker participation, etc.
</li>Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business<br>
<li>
</li></ul><div></div><br>
<div><b>Requirements:</b></div><ul><li>
7+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
</li><li>Must Have - The candidate should be proficient in reading, writing and speaking Arabic
</li><li>Preferably a Masters degree in Business Administration
</li><li>Domain - Experience with analytics, data, databases or business intelligence preferred
</li><li>Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
</li><li>Excellent Communication - You know what to say and more importantly, how to say it</li><li>
Experience in Digital Marketing products will be an added advantage</li></ul><div></div><div><b><br>
Life at WebEngage:
</b></div><ul><li>We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly &amp; quarterly town hall meetings.
</li><li>A highly inclusive work culture that promotes a relaxed, creative and productive environment.
</li>Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance<br>
<li>
</li></ul><div></div><br>
<div><b>Perks &amp; Benefits:
</b></div><ul><li>Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
</li>Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)<br>
<li>
</li></ul><div></div><br>
<div><b>Explore more here:
</b></div><ul><li>https://youtu.be/Y0HjfyMjUpg
</li><li>https://linkedin.com/company/webengage
</li><li>https://twitter.com/WebEngage?s=09<br>
</li></ul><div></div><br>
<div><b>Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
</b></div><div>WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.</div></div>

Account Director- Sales

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>WD00098680
</div></div><div><div>Career area:
</div><div>Services
</div></div><div><div>Country/Region:
</div><div>Saudi Arabia
</div></div><div><div>State:
</div><div>Riyadh
</div></div><div><div>City:
</div><div>Riyadh
</div></div><div><div>Date:
</div><div>Wednesday, May 6, 2026
</div></div><div><div>Working time:
</div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<div>Join us as a <b>Client Success Manager</b> for key enterprise accounts in Saudi Arabia, where you will own the post-sales relationship, ensuring customers successfully adopt IT solutions and achieve measurable business outcomes. Acting as the primary point of contact, you will drive satisfaction, retention, and growth by aligning solutions with customers&rsquo; strategic objectives, monitoring service performance, and fostering strong executive relationships. This role requires bilingual stakeholder engagement and a deep understanding of local compliance standards and market dynamics.</div><div></div><div><b><br>
Your Responsibilities:</b></div><div></div><div><br>
<ul><li>
Serve as the primary contact for assigned enterprise accounts, driving customer satisfaction, retention, and growth opportunities.</li><li>
Align IT solutions and success plans with customers&rsquo; business objectives and digital transformation strategies.</li><li>
Monitor service performance and SLAs proactively, coordinating with technical and delivery teams to prevent issues.</li><li>
Lead regular business reviews (QBRs/MBRs), presenting usage insights, ROI metrics, and strategic recommendations to senior stakeholders.</li><li>
Ensure compliance with local regulations and internal governance standards in all engagements.</li><li><b>
Represent the voice of the customer</b> across internal teams, building strong relationships with Arabic- and English-speaking stakeholders.</li></ul><div></div><div><b><br>
Position Requirements:</b></div><div></div><div><ul><li><b><br>
5+ years </b>of experience in technology with hands-on exposure to servers, storage, backup, and end-user products (e.g., laptops).</li><li>
Proven ability to act as a client-facing focal point across sales, pre-sales, and delivery functions.</li><li>
Strong understanding of delivery, implementation, and activation of IT solutions, with proactive issue prevention skills.</li><li>
Excellent communication and stakeholder coordination abilities; capable of building trusted relationships.</li><li><b>
Language requirements: Fluent in English and Arabic (mandatory).</b></li><li>
Strong problem-solving mindset and ability to work collaboratively in a fast-paced environment.</li></ul></div><div></div><div><b><br>
What Can We Offer You:</b></div><div></div><div><br>
<ul><li>
An international team with a high focus on gender diversity.</li><li>
Employee Assistance Program for psychological, legal, and financial consultancy.</li><li>
A company committed to sustainability through CO2 Offset, Asset Recovery Services, and Lenovo Certified Refurbished portfolio.</li><li>
Access to training for personal development via our internal e-learning platform.</li><li>
Mentorship program to support your career growth.</li></ul></div></div><br>
<p></p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div><div><ul><li>Saudi Arabia<br>
</li></ul></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Client Success Manager CSM

<div>End User Account Manager/ PS
<p></p><p><b>Description -
</b></p><p>Applies <b><i>developed </i></b>subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
</p><p></p><p><b><i>Responsibilities:
</i></b></p><ul><li>Coordinates/Owns account plans for strategic commercial accounts in the account planning process
</li><li>Focuses on larger deals/opportunities and value and/or volume portfolio management, and selling a range of HP products and solutions.
</li><li>Uses specialty to leverage existing opportunities and branch into more than one BU in the account.
</li><li>Establishes a professional working relationship (up to the executive level) with clients, and develops a core understanding of the unique business needs.
</li><li>Engages partners effectively to improve win rates on selective deals.
</li><li>Builds growth opportunities using the account planning process; actively manages planning process through scheduled reviews and updates.
</li><li>Generates leads for HP volume products and certain value products and collaborates with other specialists or partners as needed.
</li><li>Responsible for achieving/managing quarterly, half yearly or yearly quota.
</li><li>Enters opportunities in pipeline tools and updates them weekly. Recommends and Implements Pipeline management practices.
</li><li>Sell solutions that include hardware, software and services.
</li><li>Build and deploy a territory account plan that includes working with partners, specialists.
</li><li>Ability to implement margin recovery activities/strategies in full ownership of the account or in partial ownership depending on account coverage.
</li><li>Acts as a first interface for international accounts in collaboration with members of global business teams, and local teams.
</li><li>Identifies customer requirements, matches with HP capabilities and chooses respective HP supply chain accordingly (Direct or Indirect).
</li><li>Reviews and designs sales policy and strategy.
</li></ul><p></p><p><b><i>Education and Experience Required:
</i></b></p><ul><li>University or Bachelor's degree preferred.
</li><li>Has deep knowledge of basic enhanced products, solution and service offerings as well as competitors' offerings.
</li><li>Extensive vertical industry knowledge and advanced degree of selling skills.
</li><li>Typically 5-8 years of experience as referenced above.
</li><li>Account management experience required.
</li><li>Experience in product specialty (computers, printers, servers, storage).
</li></ul><p></p><p><b><i>Knowledge and Skills:
</i></b></p><ul><li>Broad understanding of the customer's needs; applies standard as well as creative solutions to meet those needs.
</li><li>Ability to coordinate internal and external partners to deliver appropriate solution sale.
</li><li>Able to interface with senior levels in internal HP and external, client and partner groups.
</li><li>Knows when to adjust business plans based on account and industry segment opportunities.
</li><li>Use consultative selling skills to proactively help customer's with making IT business decisions.
</li><li>Partner organization intelligence aligned with partner management skills.
</li><li>Conceptualizes and articulates well-targeted solutions in area of specialty - from proposal to contract sign off.
</li><li>Ability to understand the customer's business issues and translate to HP solutions.
</li><li>Ability to prioritize and drive strategic sales activity on a solution basis.
</li><li>Excels in competitive selling skills.
</li><li>Needs a good understanding of the channel and how to partner.
</li></ul><p></p><p><b>Job -
</b></p>Sales
<p></p><p><b>Schedule -
</b></p>Full time
<p></p><p><b>Shift -
</b></p>No shift premium (Saudi Arabia)
<p></p><p><b>Travel -
</b></p><p></p><p><b>Relocation -
</b></p><p><b>Equal Opportunity Employer (EEO) </b><b>-
</b></p><p></p><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
</p><p></p><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
</p><p></p><p>For more information, review HP&rsquo;s EEO Policy or read about your rights as an applicant under the law here: &ldquo; Know Your Rights: Workplace Discrimination is Illegal &quot;</p></div><p></p>

End User Account Manager/ PS

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