operations manager coordinator

BP Flexitank

Job Title: Operations CoordinatorCompany Overview: We are a dynamic logistics provider specializing in bulk liquid transport solutions, delivering efficient and reliable services across Saudi Arabia. Our operations focus on safety, precision, and high-performance logistics handling.Position Summary: We are seeking a detail-oriented and proactive Operations Coordinator to manage and oversee day-to-day logistics operations related to bulk liquid transport. The ideal candidate will ensure smooth coordination between clients, drivers, and internal teams while maintaining operational efficiency and compliance.Key Responsibilities:<ul><li>Coordinate daily transport operations for bulk liquid shipments</li><li>Monitor delivery schedules and ensure timely execution</li><li>Communicate with clients, drivers, and warehouse personnel</li><li>Maintain accurate operational records and documentation</li><li>Ensure compliance with safety and regulatory standards</li><li>Resolve operational issues and delays efficiently</li><li>Support continuous improvement of logistics processes</li></ul>Requirements:<ul><li>Experience in logistics, supply chain, or transport operations preferred</li><li>Knowledge of bulk liquid transport is an advantage</li><li>Strong organizational and communication skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Proficiency in basic computer applications (email, Excel, etc.)</li></ul>How to Apply: Interested candidates may send their application via emailنوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٦٥٠٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 40 في الأسبوعموقع العمل: بشكل شخصي

Operations Coordinator

Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Operations Manager

Confidential

<div>
 
 The Operations Manager will lead and oversee all manufacturing operations across multiple food production sites.
 
 
 You will drive performance, standardize processes, and ensure efficiency, quality, and compliance across all plants.
 
 
 You will directly manage Plant Managers and hold full accountability for operational results.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Lead daily operations across all manufacturing sites
 
 
 &bull; Directly manage and develop Plant Managers
 
 
 &bull; Set clear KPIs for production, quality, cost, and efficiency
 
 
 &bull; Standardize processes and implement best practices across all plants
 
 
 &bull; Ensure compliance with food safety standards (HACCP, ISO, local regulations)
 
 
 &bull; Drive continuous improvement initiatives (Lean, Six Sigma)
 
 
 &bull; Monitor production performance and take corrective actions when needed
 
 
 &bull; Optimize resource utilization (labor, materials, machinery)
 
 
 &bull; Collaborate with Supply Chain, Quality, and Maintenance teams
 
 
 &bull; Prepare and present operational reports to senior management
 
 
 &bull; Lead cost reduction and productivity improvement initiatives
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Engineering, Food Science, or related field
 
 
 &bull; Master&rsquo;s degree is a plus (MBA or relevant field)
 
 
 &bull; 10+ years of experience in food manufacturing operations
 
 
 &bull; Proven experience managing multiple manufacturing sites
 
 
 &bull; Strong leadership experience managing Plant Managers or senior teams
 
 
 &bull; Solid knowledge of food safety standards (HACCP, ISO, local regulations)
 
 
 &bull; Experience in Lean Manufacturing / Six Sigma is preferred
 
 
 &bull; Strong analytical and problem-solving skills
 
</div>

NOURA ALKHENAINI INTERIORS

We are seeking an experienced and highly driven Operations Manager to lead and oversee the full operations of our Interior Design &amp; Fit-Out company.This is a leadership role for someone who can align teams, optimize processes, and ensure projects are delivered efficiently and to the highest standards.Key Responsibilities:<ul><li>Oversee all company departments including design, procurement, operations, and site execution</li><li>Ensure smooth day-to-day operations across all projects and teams</li><li>Monitor project progress, timelines, budgets, and overall performance</li><li>Lead weekly and daily coordination meetings with all departments</li><li>Develop, implement, and continuously improve internal processes and SOPs</li><li>Set KPIs for departments and ensure targets are achieved</li><li>Review and approve project plans, schedules, and resource allocation</li><li>Ensure proper coordination between design, procurement, and execution teams</li><li>Supervise procurement activities including supplier selection, negotiations, and cost control</li><li>Track material status (ordered, pending, delivered) to avoid project delays</li><li>Oversee contract management, variations, and client requirements</li><li>Ensure quality control standards are maintained across all projects</li><li>Conduct regular site visits to monitor execution and resolve issues</li><li>Identify operational risks and implement corrective actions proactively</li><li>Manage company budgeting, cost control, and profitability targets</li><li>Review financial reports and ensure projects are within budget</li><li>Support business development by identifying growth opportunities and improving client satisfaction</li><li>Handle high-level client communications and resolve escalations</li><li>Build and maintain strong relationships with clients, suppliers, and contractors</li><li>Lead, mentor, and evaluate department heads and team members</li><li>Ensure compliance with local regulations, safety standards, and company policies</li><li>Report directly to ownership with performance insights and strategic recommendations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Engineering (Civil, Architectural, or related field)</li><li>Proven experience in a senior management role within interior design or fit-out companies</li><li>Strong leadership, organizational, and decision-making skills</li><li>Excellent understanding of project lifecycle, procurement, and site execution</li><li>Ability to manage multiple projects simultaneously</li><li>Strong communication and problem-solving abilities</li></ul>What We&rsquo;re Looking For: A hands-on leader who is detail-oriented, proactive, and capable of driving performance across all departments while maintaining high standards of quality and efficiency.Location: [Riyadh - KSA] Employment Type: Full-timeWork Location: Hybrid remote in Riyadh

accesso

<div>Position Overview:

Do you love tech , but have a passion for people too ? As a Project/Operations Manager, you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. This role requires excellent organizational and leadership skills, as well as the ability to effectively communicate with team members and senior level stakeholders (both internal and external). The Project/Operations Manager will play a crucial role in ensuring the successful project management and execution of projects as well as the smooth operation of day-to-day activities.

Location: Riyadh, Saudi Arabia

Reports to: Director of Operations, Middle East

Travel ✈️ Requirement: Regular travel to Dubai is expected. 


What you'll be working on:
<ul>
<li>Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.</li>
<li>Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures. This may span all departments including IT, Sales, Finance, Marketing &amp; Operations.</li>
<li>Guide and actively participate in the implementation of the project through its various phases including requirements gathering, design, development, implementation, testing and production deployment.</li>
<li>Coordinate project planning, execution, and delivery within specified timelines and budget constraints.</li>
<li>Work with Director of Operations to manage and allocate resources effectively to ensure project goals are met.</li>
<li>Conduct risk assessments and develop mitigation strategies to minimize project risks.</li>
<li>Act as a liaison between internal teams, clients, and external vendors to facilitate communication and ensure alignment of objectives.</li>
<li>Prepare and present regular progress reports and updates to stakeholders, including senior management.</li>
<li>Working with development and Quality Assurance teams to test and troubleshoot all accesso applications and integration touchpoints released by the development team and ensure that only quality software releases are provided to clients.</li>
<li>Assist with system related documentation (release notes, manuals, statement of works).</li>
<li>Post projects go live, oversee, and manage support related issues which will include hands on systems troubleshooting and client escalation management.</li>
<li>Stay informed about industry trends, technology advancements, and regulatory changes affecting the ticketing industry, and assess their impact on business operations and strategies.</li></ul> 


Technologies you may work with:
<ul>
<li>Hands on system administration experience in ticketing or FEC related platforms (e.g. VGS, VIVA, Galaxy, Embed)</li>
<li>Proficiency in project management tools and software (e.g., Microsoft Project).</li>
<li>Based on the project status, prepare well-articulated system implementation related documentation (interface design, functional requirements matrix, testing plans etc).</li></ul> 


What you bring to the role:

Note: 'years of experience' may not always be the best measure for your ability to succeed in this role. If the below bullet points feel like you, please consider applying.
<ul>
<li>Bachelor's degree in business administration, management, Information Technology, or a related field; Master's degree preferred.</li>
<li>Minimum of 8 years of experience in IT, operations management, project management, or a similar role, ideally in the ticketing industry.</li>
<li>Excellent written and verbal English is mandatory as regular interaction with senior stakeholders is expected.</li>
<li>Proven track record of managing ticketing technology projects from initiation to completion, with experience in defining project requirements, developing project plans, and managing project budgets and resources.</li>
<li>Strong leadership and interpersonal skills, with the ability to motivate and inspire team members while managing a team.</li>
<li>Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.</li>
<li>Solid understanding of budgeting, financial analysis, and resource allocation principles.</li>
<li>Ability to work holidays, nights, and weekends as needed.</li></ul> 

<ul><li>️ Bonus points if you have:</li></ul>
<ul>
<li>Arabic speaker is a plus.</li>
<li>Experience in the entertainment, sports, or events industry is a plus.</li>
<li>PMP certification or equivalent project management certification is a plus.</li>
</ul>
<ul><li>If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.</li></ul><div><h3 class="jobSectionHeader"> 
LIFE at accesso:</h3>
<div>At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection &ndash; so share memes and high fives with teammates, or break up your day with virtual escape quests, &quot;Online Office Olympics&quot; and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).</div>
<div></div>
<div>We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity &amp; Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement</div>
<h3 class="jobSectionHeader">ABOUT accesso:</h3>
<div>Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure &amp; entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso&reg; employs over 500 team members around the globe , many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.</div></div></div>

MENA Recruit

The Role
 We are supporting a leading US law firm with a new opportunity in its Riyadh office. As this is a newly established and growing office, the role is broad, hands-on, and integral to the day-to-day operations of the team. The successful candidate will be the sole administrative support on the ground, working closely with lawyers and acting as a key point of coordination across both legal support and office operations. This is an excellent opportunity for someone who enjoys variety, takes ownership, and thrives in a dynamic, entrepreneurial environment. The role encompasses a diverse range of responsibilities, including diary and meeting management, billing and expense management, document preparation, business development support, and liaison with international offices. Given the lean setup, the position will also involve general office coordination tasks such as managing reception, handling visitors, preparing refreshments as required, and ensuring the office runs smoothly on a day-to-day basis. Key Responsibilities Administrative & Legal Support • Provide comprehensive administrative support to lawyers and team members • Manage complex calendars, schedule meetings, and coordinate appointments across time zones • Arrange travel, including flights, accommodations, and itineraries • Prepare and process expense reports, billing, time entry, and pre-bill editing • Draft, format, and proofread documents, reports, and presentations • Support business development activities, including preparation of pitches and client materials • Liaise with international offices and stakeholders as required • Maintain organized electronic and physical filing systems • Coordinate meetings and events, including logistics and materials preparation Office Operations & Coordination • Act as the front office representative, including reception coverage and visitor management • Handle incoming calls, correspondence, and general inquiries • Prepare refreshments for guests and meetings as required • Manage office supplies, pantry, and overall office organization • Ensure smooth day-to-day office operations, including ad hoc administrative support • Assist with vendor coordination and tracking of office-related expenses • Provide basic IT troubleshooting support with remote guidance when needed Working Conditions • Primarily office-based role with flexibility depending on business needs • May require occasional overtime to support operational demands Reports to the Office Manager / Department Head (or equivalent)
 
Requirements
 Qualifications & Requirements • Bachelor’s degree (BA/BS) or equivalent experience preferred • 3–5 years of experience in an administrative role, ideally within a law firm or professional services environment • Strong organizational, administrative, and interpersonal skills • Excellent attention to detail with strong proofreading capabilities • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Ability to multitask, prioritize effectively, and work under pressure in a fast-paced environment • Strong communication skills and ability to interact with stakeholders at all levels • Basic IT aptitude (e.g., troubleshooting with remote guidance) • Proactive, flexible, and solutions-oriented mindset • Comfortable working in a lean environment with a “hands-on” approach and taking ownership of tasks • Team-oriented with the ability to adapt to changing priorities and processes • Fluency in Arabic and English required #AdministrativeAssistant #LegalSupport #LawFirmJobs #ProfessionalServices #OfficeAdministrator #OperationsSupport #ExecutiveSupport #OfficeManagement #LegalCareers #AdminJobs #BusinessSupport #HiringNow #RiyadhJobs #LegalAdmin #SupportRole #CareerOpportunity #JobOpening
 
About the company
 MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions. Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years. The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges. Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom. With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, its clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.

ezditek

<div>
 
 
 Job Title: Operations Manager &ndash; Data Center
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Company:
 
 Ezditek
 
 
 
 Role Overview:
 
 
 
 We are seeking an experienced and strategic Operations Manager to oversee and lead the 24/7 operation, maintenance, and optimization of hyper-scale data center facilities. The role is responsible for managing teams of Site Operation Engineers and outsourced Managed Service Providers (MSP), ensuring that all aspects of whitespace (tenant IT capacity) and grey space (facility infrastructure) environments are running effectively, efficiently, and sustainably with seamless functionality. This position plays a critical role in meeting Service Level Agreements (SLAs), managing budgets, implementing sustainability initiatives, ensuring HSE compliance, and maintaining industry-best standards for continuous availability and operational excellence.
 
 
 
 Key Responsibilities:
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead and supervise the day-to-day activities of the MSP and in-house Site Operation Engineers in white and grey space areas.
 </li>
 <li>
 Guide teams to enhance services and processes while maintaining compliance with customer SLAs.
 </li>
 <li>
 Develop and foster a culture of high performance, continuous improvement, and operational excellence.
 </li>
 </ul>
 
 
 Data Center Operations &amp; Maintenance
 
 
 <ul>
 <li>
 Ensure all mission-critical systems including M&amp;E power/cooling, security, network, plumbing, and fire suppression systems are operating optimally to deliver maximum design availability.
 </li>
 <li>
 Oversee and optimize mechanical, electrical, and plumbing (MEP) systems to maintain uptime in accordance with tenants' SLAs.
 </li>
 <li>
 Coordinate with the Network Operations Center (NOC) to respond promptly to alarms, alerts, and escalations, taking remedial actions to ensure minimal service disruption.
 </li>
 <li>
 Continuously review and improve the preventive maintenance program.
 </li>
 </ul>
 
 
 RunBook &amp; Service Catalog Management
 
 
 <ul>
 <li>
 Design, review, and implement top-tier data center operation services, procedures, and practices, adhering to TCOS and industry best practices.
 </li>
 <li>
 Oversee the creation, review, and continuous improvement of the RunBook to ensure all operational procedures are current, accurate, and effectively executed.
 </li>
 <li>
 Maintain and regularly update the service catalog to provide tenants with the latest services aligned with evolving data center offerings.
 </li>
 <li>
 Monitor adherence to established RunBook procedures by both internal teams and the MSP, guaranteeing consistency and compliance.
 </li>
 </ul>
 
 
 Tenant Service Delivery
 
 
 <ul>
 <li>
 Coordinate with the sales team and work closely with tenants to understand their capacity requirements, ensuring adequate provisioning of whitespace infrastructure (power, cooling, racks, etc.).
 </li>
 <li>
 Coordinate the implementation of requested service catalog items, monitoring progress and performance against delivery timelines.
 </li>
 <li>
 Ensure high levels of customer satisfaction by continuously communicating with tenants regarding operational status, planned maintenance, and improvements.
 </li>
 </ul>
 
 
 Budget &amp; Financial Management
 
 
 <ul>
 <li>
 Effectively manage site operation budgets to optimize costs without compromising safety, availability, or committed service levels.
 </li>
 <li>
 Collaborate with line managers, procurement, and finance teams to forecast operational expenses, negotiate service contracts, and manage vendor relationships.
 </li>
 <li>
 Review and approve purchase orders for equipment and support vendor evaluations.
 </li>
 <li>
 Regularly report on budget performance, highlighting areas of cost savings, efficiency gains, and financial risks.
 </li>
 </ul>
 
 
 Performance Monitoring &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Develop, track, and report Key Performance Indicators (KPIs) such as Power Usage Effectiveness (PUE), availability, mean time to repair (MTTR), SLA compliance, and customer satisfaction scores.
 </li>
 <li>
 Conduct regular performance reviews with the MSP to ensure compliance with contractual obligations and promote continuous improvement initiatives.
 </li>
 <li>
 Adopt best practices and innovative strategies to minimize downtime, improve capacity utilization, and enhance overall operational efficiency.
 </li>
 <li>
 Develop, review, and implement policies, SOPs, EOPs, and MOPs, and initiate service improvement programs.
 </li>
 </ul>
 
 
 Risk Management, HSE &amp; Security Compliance
 
 
 <ul>
 <li>
 Collaborate with HSE and Security teams to embed HSE and Security requirements within O&amp;M policies and procedures, ensuring a safe and secure environment.
 </li>
 <li>
 Identify and mitigate operational risks by maintaining strict adherence to compliance frameworks (ISO, SOC, etc.) and local regulations.
 </li>
 <li>
 Ensure strict adherence to safety procedures, laws, and regulations by reviewing and reinforcing safe work responsibilities.
 </li>
 <li>
 Stay updated on evolving health, safety, and environmental regulations, incorporating relevant updates into operational strategies.
 </li>
 </ul>
 
 
 Sustainability &amp; Data Center Certifications
 
 
 <ul>
 <li>
 Work closely with the Sustainability team to implement energy-efficient practices, reduce carbon footprint, and optimize resource utilization.
 </li>
 <li>
 Participate in activities related to acquiring and maintaining data center sustainability certifications, including witnessing the tier certificate of operational sustainability (TCOS) issued by Uptime.
 </li>
 <li>
 Collaborate with construction contractors during design and build phases to review RunBook documents and ensure alignment with long-term operational and sustainability goals.
 </li>
 <li>
 Oversee data center-related certifications and ensure compliance for both internal and external customers.
 </li>
 </ul>
 
 
 Stakeholder &amp; Vendor Management
 
 
 <ul>
 <li>
 Maintain effective relationships with internal and external stakeholders including tenants, suppliers, contractors, and regulatory bodies.
 </li>
 <li>
 Oversee the Managed Service Provider's performance, ensuring contract compliance, timely issue resolution, and consistent service quality.
 </li>
 <li>
 Negotiate Service Level Agreements (SLAs) and manage performance expectations to ensure mutually beneficial partnerships.
 </li>
 </ul>
 
 
 Incident &amp; Emergency Response
 
 
 <ul>
 <li>
 Implement and manage effective incident response protocols and escalation procedures with the NOC and MSP.
 </li>
 <li>
 Coordinate incident investigations, produce post-incident reports, and drive root-cause analysis to prevent recurrence.
 </li>
 <li>
 Be available on-call to handle critical issues, ensuring rapid resolutions that minimize downtime and safeguard tenant operations.
 </li>
 <li>
 Serve as a tier 3 escalation point for onsite operational incidents, major issues, and change management activities.
 </li>
 <li>
 Oversee the incident, problem, and change management processes to reduce disruptions in customer service.
 </li>
 </ul>
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Produce regular operational reports that highlight performance metrics, service availability, SLA compliance, and incident response effectiveness.
 </li>
 <li>
 Provide clear and concise reporting, periodic and ad hoc, to senior management, highlighting risks, opportunities, and progress against strategic objectives.
 </li>
 <li>
 Maintain accurate and comprehensive documentation for audit and compliance requirements, including RunBook, change management records, escalation logs, and executed service catalog items.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor's degree in Electrical, Mechanical, or other relevant Engineering, Computer Science, or related technical discipline.
 
 </li>
 <li>
 
 Fluency in English (written and spoken) is mandatory.
 
 </li>
 <li>
 Master's degree in Business Administration or a related field is a plus.
 </li>
 <li>
 8+ years of experience in data center operations, with at least 3+ years in a managerial or leadership capacity.
 </li>
 <li>
 Demonstrated expertise in mechanical, electrical, and plumbing (MEP) systems relevant to critical facility operations.
 </li>
 <li>
 Experience in managing large-scale data center facilities, budgets, and outsourced service providers.
 </li>
 <li>
 Strong understanding of hyper-scale data center design, operation, and sustainability best practices.
 </li>
 <li>
 Familiarity with industry standards and certifications such as Uptime Institute, ISO 27001, and other compliance frameworks.
 </li>
 <li>
 Proficiency in using DCIM (Data Center Infrastructure Management) tools and BMS (Building Management Systems).
 </li>
 <li>
 Solid knowledge of SLA management, vendor performance tracking, and ITIL processes.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Proven ability to lead and develop diverse teams, fostering a culture of high performance and continuous improvement.
 </li>
 <li>
 Excellent communication and interpersonal skills, capable of effectively engaging with technical and non-technical stakeholders.
 </li>
 <li>
 Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Adept at root-cause analysis for complex technical issues, with a track record of implementing successful mitigation strategies.
 </li>
 <li>
 Comfortable interpreting data center infrastructure metrics and making data-driven decisions.
 </li>
 <li>
 Keen attention to detail, ensuring accuracy and completeness in documentation and reporting.
 </li>
 <li>
 Results-driven mindset with a focus on customer satisfaction and operational excellence.
 </li>
 <li>
 High level of integrity, transparency, and accountability in all actions and decisions.
 </li>
 <li>
 Flexible and adaptable, willing to attend site and make calls outside duty hours in case of emergency.
 </li>
 </ul>
 <li>
 </li>
</div>

Operations Manager – Data Center

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1229 operations manager coordinator jobs In Riyadh

Operations Coordinator

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Operations Coordinator

Operations Manager – Data Center