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senior lead software engineer

Blue Origin

<div>Application close date:
Applications will be accepted on an ongoing basis until the requisition is closed.
At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We&rsquo;re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!
Blue Origin is pioneering the future of space-based communications with TeraWave, a revolutionary satellite communications network designed to deliver symmetrical data speeds of up to 6 Tbps anywhere on Earth. This multi-orbit constellation will consist of optically interconnected satellites in low Earth orbit (LEO) and medium Earth orbit (MEO), providing enterprise-grade connectivity for critical operations worldwide.
About This Role
Blue Origin is seeking a Senior Software Development Engineer to join the Software Engineering team supporting TeraWave in the Greater Seattle Area. In this role, you build the foundational platform infrastructure, the operating nervous system, deployed across TeraWave satellites, user terminals, and gateways. This position focuses on embedded Linux and low-level platform infrastructure, spanning fleet management, operating-system services, hardware integration, security, observability, and networking performance. You will shape reliable, high-performance systems that operate aboard LEO satellites. Responsibilities
Responsibilities include but are not limited to:
<ul><li>Design core Linux platform infrastructure, including process management, custom initialization systems, and inter-process communication frameworks.
</li><li>Develop and maintain Linux kernel modules and device drivers to support custom hardware and platform requirements.
</li><li>Modify kernel subsystems to improve scheduling, memory management, and I/O performance for embedded satellite systems.
</li><li>Work with silicon, electrical, and RF teams to bring up hardware prototypes and optimize kernels for custom SoCs.
</li><li>Debug system-level performance issues, minimize context switching, and tune the networking stack for satellite links.
</li><li>Implement secure boot, runtime security monitoring, and hardware-backed credential management across embedded platforms.
</li><li>Own the complete software lifecycle from architecture and development through deployment aboard LEO satellites.
</li></ul>Minimum Qualifications
<ul><li>Bachelor's degree in computer science, computer engineering, or related STEM discipline, or 10+ years software development experience.
</li><li>At least 8 years of C or C++ experience in Linux or embedded environments.
</li><li>Deep Linux kernel knowledge, including driver development, memory management, and system-level debugging.
</li><li>Experience with system-level debugging tools such as GDB, perf, and eBPF.
</li><li>Experience with Buildroot, Yocto, Bazel, or comparable build systems.
</li><li>Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
</li></ul>Preferred Qualifications
<ul><li>Infrastructure experience supporting large distributed systems or device fleets at scale.
</li><li>Proficiency with Rust or Python for systems tooling and automation.
</li><li>Strong knowledge of TCP/IP, UDP, Ethernet, Linux networking, and custom routing protocols.
</li><li>Experience with mission-critical aerospace, automotive, medical, or similarly high-reliability systems.
</li>Ability to troubleshoot down to assembly code and hardware-level diagnostics. 
<li>
</li></ul> 
Base Pay Range for:
WA applicants is $248,830.00 - $348,361.65
Other site ranges may differ 
 
Culture Statement
Don&rsquo;t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 
 
Export Control Regulations
Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. 
 
Background Check
<ul><li>Required for all positions: Blue&rsquo;s Standard Background Check
</li><li>Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
</li><li>Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
</li>Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical 
<li>
</li></ul> 
Benefits
<ul><li>Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
</li><li>Stock Options for all regular employees (working at least 20 hours/week)
</li><li>Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
</li>Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details. 
<li>
</li></ul> 
Equal Employment Opportunity
Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. 
 
Affirmative Action and Disability Accommodation
Applicants wishing to receive information on Blue Origin&rsquo;s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at EEOCompliance@blueorigin.com . Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.</div>

Sr. Software Engineer

Cisco

The application window is expected to close on: 08/28/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
 
This position is a hybrid role, requiring the employee to work both onsite and remotely. Candidates should be comfortable with a flexible work arrangement that balances in-office collaboration and remote work. Specific onsite days and remote days will be coordinated with the team and manager.
 
Meet the Team
 The Indexing Platform organization is a core part of Splunk's Indexing& Storage engineering group, responsible for building and operating the foundational services that power data ingestion, processing, indexing, and storage across Splunk Cloud. This role will lead the Noah Client team, which owns key client-side platform capabilities, while driving strategic initiatives across larger organization. Our mission is to build highly reliable, scalable, cloud-native infrastructure that supports petabytes of customer data across multi-cloud environment.
 
As an Engineering Manager, you'll lead a talented team of engineers and partner closely with architects and cross-functional teams to deliver the next generation of Splunk's indexing platform.
 
Your Impact
 
<ul>
<li>Lead, coach, and develop a team of software engineers, fostering an inclusive, high-performing engineering culture!</li>
<li>Drive execution of strategic initiatives across Indexing Platform priorities.</li>
<li>Partner with architects and TPMs to translate technical strategy into execution plans and deliver complex, multi-quarter initiatives.</li>
<li>Establish priorities, remove execution blockers, and balance feature delivery with platform investments, technical debt, and operational excellence.</li>
<li>Recruit, mentor, and retain engineering talent while supporting career growth and technical development.</li>
<li>Partner with technical leaders on architecture reviews, system design, and engineering planning for large-scale distributed systems.</li>
<li>Guide engineering decisions to ensure solutions are scalable, reliable, maintainable, and operationally efficient.</li>
<li>Drive engineering excellence through design reviews, code quality, testing, CI/CD, observability, and production readiness.</li>
<li>Lead operational excellence through incident response, post-incident reviews, and continuous reliability improvements.</li>
<li>Collaborate closely with Infrastructure, Data Management, Search, Operation, Product, and customer-facing teams to deliver cross-functional platform initiatives.</li>
</ul>
Minimum Qualifications: 
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.</li>
<li>8+ years of software engineering experience building distributed systems, including previous engineering management experience.</li>
<li>Demonstrated success leading software engineering teams delivering complex infrastructure or platform services.</li>
<li>Strong understanding of distributed systems, cloud-native architectures, and modern software engineering practices.</li>
<li>Proven ability to drive execution across multiple concurrent initiatives while partnering with senior technical leaders and cross-functional stakeholders.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Experience leading backend infrastructure, platform, or distributed systems engineering teams.</li>
<li>Experience partnering with Principal or Staff Engineers to execute long-term technical roadmaps.</li>
<li>Strong technical background in distributed systems, cloud infrastructure, and backend services.</li>
<li>Experience with Golang, C++, Java, or Python.</li>
<li>Experience with AWS, Azure, and/or Google Cloud Platform.</li>
<li>Familiarity with Kubernetes, Terraform, PostgreSQL, CI/CD, observability, and infrastructure automation.</li>
<li>Experience operating highly available production services and driving operational excellence.</li>
<li>Excellent communication, collaboration, stakeholder management, and coaching skills.</li>
<li>Passion for building high-performing teams and developing engineers.</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.
 
Message to applicants applying to work in the U.S. and/or Canada:
 
The starting salary range posted for this position is $163,600.00 to $234,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
 Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
 
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
 
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
 
<ul>
<li>10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees</li>
<li>1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco</li>
<li>Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees</li>
<li>Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)</li>
<li>80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next</li>
<li>Additional paid time away may be requested to deal with critical or emergency issues for family members</li>
<li>Optional 10 paid days per full calendar year to volunteer</li>
</ul>
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
 
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
 
<ul>
<li>.75% of incentive target for each 1% of revenue attainment up to 50% of quota;</li>
<li>1.5% of incentive target for each 1% of attainment between 50% and 75%;</li>
<li>1% of incentive target for each 1% of attainment between 75% and 100%; and</li>
<li>Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.</li>
</ul>
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
 
The applicable full salary ranges for this position, by specific state, are listed below:
 
New York City Metro Area: 
$183,800.00 - $303,100.00
 
Non-Metro New York state& Washington state: 
$163,600.00 - $269,800.00
 <ul>
<li>For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.</li>
</ul>
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Leader, Software Engineering (Hybrid)

SoFi

<div><div>Employee Applicant Privacy Notice

Who we are:
<div>
Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
</div></div>
The role 
We are seeking a Staff Vulnerability Management Engineer to lead the most complex technical work in SoFi's Vulnerability Management program. You will design and build scalable systems that identify, enrich, prioritize, route, and track vulnerabilities across applications, cloud and infrastructure, containers, software supply chains, and specialized hardware or firmware surfaces. This is a hands-on engineering role with broad technical influence: you will write production code, make architecture decisions, establish vulnerability management standards, and improve how teams understand and reduce vulnerability risk. 
You will partner with Engineering, Infrastructure, SRE, Compliance, Legal, and business stakeholders to accelerate remediation while protecting engineering velocity and customer trust. You will also serve as a senior technical responder for embargoed disclosures and zero-day events, lead root-cause analysis for high-impact vulnerability incidents, and mentor engineers. The ideal candidate combines deep vulnerability management expertise with strong software engineering judgment, systems thinking, and a bias for durable, measurable outcomes. 

What you'll do
<ul>
<li> Lead high-complexity vulnerability management initiatives and make architecture decisions for assigned program areas, from detection and assessment through ticket routing, remediation, exception handling, and closure validation.</li>
<li>Design, build, and productionize scalable triage and prioritization automation, including scanner and asset integrations, enrichment pipelines, decision logic, deduplication, ownership resolution, service-level tracking, observability, and failure recovery.</li>
<li>Develop risk-based prioritization models that combine CVSS, EPSS, CISA Known Exploited Vulnerabilities, threat intelligence, asset criticality, exposure, compensating controls, business context, and compliance obligations.</li>
<li>Engineer and improve vulnerability workflows across application security, cloud and infrastructure, containers and Kubernetes, open-source dependencies, secrets, software supply chain, and hardware-adjacent surfaces such as GPU, DPU/BlueField, BMC, and firmware.</li>
<li>Own or materially advance software supply chain capabilities, including SBOM inventory, dependency visibility, SLSA-aligned controls, and integration of SAST, SCA, secret scanning, and container scanning into CI/CD.</li>
<li>Act as a senior technical responder for critical vulnerabilities, embargoed disclosures, and zero-day events; coordinate technical assessment, containment, mitigation, patch deployment, validation, and executive communication with service owners and incident response teams.</li>
<li>Partner directly with development and platform teams to define practical remediation paths and, when appropriate, review or contribute secure changes in Python, Go, JavaScript/TypeScript, or infrastructure code.</li>
<li>Define technical standards for vulnerability severity, remediation service levels, exceptions, evidence, and closure criteria; ensure workflows support audit-ready reporting for applicable regulatory and compliance frameworks.</li>
<li>Produce actionable metrics, dashboards, and risk insights for technical and executive audiences, with clear accountability, trend analysis, compliance posture, and execution risks.</li>
<li>Lead root-cause analysis for high-impact vulnerability incidents and convert lessons learned into durable improvements to tooling, architecture, controls, and operating practices.</li>
<li>Evaluate and responsibly apply AI/ML and LLM-assisted techniques to security triage and decision support, with human-in-the-loop validation, measurable quality controls, and safe failure modes.</li>
<li>Build AI-assisted remediation workflows that partner with engineering teams to proactively identify, validate, and apply security patches, with appropriate testing, human oversight, rollback mechanisms, and measurable risk reduction.</li>
<li>Communicate complex security tradeoffs and program risks clearly to stakeholders across Engineering, Product, Operations, Legal, Compliance, and executive leadership.</li></ul> 
 
What you'll need
<ul>
<li>Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related field, or equivalent practical experience.</li>
<li>Deep expertise in vulnerability management, security engineering, and modern infrastructure, including cloud, containers, and distributed systems.</li>
<li>Strong programming or scripting skills in Python, Go, Java, or similar languages, with experience building automation at scale.</li>
<li>Deep knowledge of vulnerability management methods and standards, including CVSS, EPSS, CISA KEV, threat intelligence integration, asset and exposure context, remediation SLAs, exception governance, and risk-based prioritization.</li>
<li>Hands-on experience with modern vulnerability and application security tooling such as Wiz, Semgrep, Snyk, Socket, Rapid7, Tenable, Checkmarx, or equivalent platforms, plus experience tuning SAST, SCA, secret scanning, container, or cloud findings.</li>
<li>Experience designing end-to-end workflows that integrate scanners, asset inventories or CMDBs, ticketing systems, CI/CD platforms, data stores, dashboards, and alerting systems.</li>
<li>Working knowledge of cloud-native and software supply chain environments, including AWS, GCP, or Azure; Kubernetes and containers; build systems and package managers; SBOMs; and Infrastructure as Code.</li>
<li>Demonstrated ability to lead cross-functional technical initiatives, influence without direct authority, make sound decisions amid ambiguity, and drive work from concept through production operation and measurable outcomes.</li>
<li>Experience mentoring senior and developing engineers and raising engineering quality through design reviews, code reviews, standards, and incident leadership.</li>
<li>Strong written and verbal communication, business judgment, and the ability to explain how security choices affect engineering velocity, regulatory obligations, customer trust, and business risk.</li></ul> 
 
Nice to have
<ul>
<li>Experience managing security partnerships with hardware or software vendors, including embargoed disclosures, coordinated vulnerability disclosure, and pre-release remediation collaboration.</li>
<li>Production experience with security orchestration platforms such as Tines and serverless frameworks such as AWS Lambda or Google Cloud Functions.</li>
<li>Experience scaling vulnerability management in a high-growth, cloud-native environment or operating within FedRAMP, PCI DSS, SOC 2, ISO 27001, NIST, or comparable regulated environments.</li>
</ul><div><div>Compensation and Benefits</div>
<div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.</div>
<div></div>
<div>To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!</div>
<h5 class="jobSectionHeader">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader">New York applicants: Notice of Employee Rights</h5>
<h5 class="jobSectionHeader">SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.</h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div>Internal Employees</div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

Staff Vulnerability Management Engineer

Cloud Destinations

Job Title: VoIP Engineer IVNumber of Roles: 1Location: Seattle, WA - ***Onsite 2-3 days per week*** (flexible/negotiable which days &mdash; not fixed team days, just needs on-site coverage during business hours at all times)Duration: 6 months CTHJob Notes:Team Structure<ul><li>Team of 3 today: 2 Level 1 engineers + 1 Level 4 engineer</li><li>This role would be a 2nd Level 4 (backfill/additional operational support)</li><li>Responsibilities include mentoring/training the lower-level engineers, especially on the new project being implemented Experience Requirements</li><li>Minimum 7 years experience</li><li>Negotiable/flexible if candidate has direct NovelVox experience or comparable/equivalent experience</li><li>Degrees/certifications count toward &quot;points&quot; &mdash; there's a tradeoff between formal education/certs and hands-on work experience</li><li>They want someone who's already done this or something very similar &mdash; not someone learning on the job (this is a high-visibility project, no room for a learning curve) The Project needing to start ASAP after worker is identified</li><li>Client uses Epic (hosted instance via University of Washington partnership)</li><li>Patient Access team is implementing Epic Cheers (call management module) with CTI integration</li><li>Current stack: Cisco Finesse / UCCX. New state: UCCX stays as backend, but calling interface moves from Finesse into Epic Cheers, with NovelVox building the integration layer</li><li>Future/secondary work (not immediate): Cisco WebEx AI agents / NLP &mdash; not expected to be 100% of role, will also share in daily operations, design, architecture, and other essential duties per the job description</li><li>High visibility/political importance: identified as one of the organization's top 3 projects; described as critical to org credibility/reputation with partners Compensation</li><li>Conversion Salary range: $120K low &ndash; $190K high annually</li><li>Recruiters (client side) typically anchor offers at mid-range; going above requires justifying via considerable experience</li></ul>Job Summary:<ul><li>The Voice over IP Engineer IV provides Fred Hutchinson Cancer Center (FHCC) with expert level engineering, architecture, design, implementation, operations, management, and technical leadership of complex voice over IP systems.</li><li>At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.</li><li>The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer.</li><li>Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC. NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred.</li><li>Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting.</li><li>Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist.</li><li>Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email).</li><li>Webex AI &amp; Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop.</li><li>Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information,</li><li>Knowledge, Skills and Abilities</li><li>Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM &amp; Presence (CIMP), and voice gateways.</li><li>Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services.</li><li>Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS.</li><li>Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes.</li><li>Ability to think strategically and to work effectively with a diverse group of co-workers and customers.</li><li>Ability to analyze and provide creative, innovative solutions for complex problems.</li><li>Proficient organizational, interpersonal, communication (written and verbal), and presentation skills.</li><li>Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions.</li><li>Ability to complete multiple tasks, set priorities, and manage to critical deadlines.</li><li>Must be able to work non-standard business hours and be on-call as necessary.</li><li>Knowledge and expertise Cisco Emergency Responder (CER) &amp; Cisco Unified Contact Center Express (UCCX).</li><li>Knowledge on Cisco network infrastructure, LAN/WAN circuits; QoS.</li><li>Able to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals.</li><li>Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.</li><li>Required Education and Experience</li><li>Bachelor&rsquo;s degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience.</li><li>Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering.</li><li>Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field.</li><li>Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.</li><li>Minimum three (3) years of experience in leading teams and projects.</li><li>Primary Essential Duties</li><li>Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).</li><li>Responsible for monitoring and performance of enterprise platforms.</li><li>Oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams.</li><li>Leveraging expertise and experience, the incumbent will develop solutions that best align with FHCC&rsquo;s voice network requirements, identifying cost-effective implementation and long-term support strategies.</li><li>Provide Tier 2 support of internal voice and data communication systems.</li><li>Comply with departmental processes, such as incident management, change management and problem management.</li><li>Monitor and report on voice systems usage, availability, and performance.</li><li>Lead telephony system evaluations.</li><li>Collaborate with other members of IT staff and end users.</li><li>Follow VoIP engineering best practices and adhere to existing policies and procedures.</li><li>Design rack and cabinet equipment layout for server rooms and other telecommunications rooms.</li><li>Report, manage and troubleshoot issues with appropriate vendor tech-support staff.</li><li>Perform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment.</li><li>Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.</li><li>Identify and maintain tools/applications for network monitoring, control, and reporting.</li><li>Lead short and long-range capacity planning.</li><li>Lead design, planning, and implementation of voice and data network systems.</li><li>Track telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly.</li><li>Lead the evaluation of functionality/feature sets needed for telecommunications and direct selection of the correct hardware/software accordingly.</li><li>Utilize project planning and management skills to act as lead on large projects.</li><li>Perform in-depth telecommunications analysis, and provide evaluation, determination, and direction.</li><li>Provide advanced telecommunications/VoIP designs, including diagrams and documentation.</li><li>Provide guidance, direction, mentorship, and training to lower-level staff.</li><li>Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required</li></ul>Pay: $85.00 - $90.00 per hourApplication Question(s):<ul><li>How many years you have experience with Voice Operations and/or Voice Engineering?</li><li>How many years you have experience with telecommunication?</li><li>Do you have experience with Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM &amp; Presence (CIMP), and voice gateways?</li></ul>Work Location: On the road

VoIP Engineer IV (Exp - 15+ years)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon's mission is to be Earth's most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world with hundreds of thousands of associates providing support 24/7 in over 22 languages. 
 
The Network Solutions org within CS is building intelligent, adaptive systems that match customers to optimal experiences and continuously improve service quality at scale. The Journey Management (JM) Team within Network Solutions is looking for a Senior Business Intelligence Engineer to own the data modeling, analytics, and metrics infrastructure for Precision Match, the foundational capability that routes customers to the right support the first time for complete resolution. Journey Completion is the learning and corrective arm of Journey Management building Match Quality Intelligence that runs the flywheel to continuously refine matching quality and develops associates. 
 
In this role, you will design analytics-ready data models that transform raw pipeline data into structured datasets enabling inspection of matching quality at scale. You will own executive-facing dashboards and automated reporting for P0 Precision Match metrics including First Contact Resolution Rate, Transfer Rate, repeat contact rates, and attribution breakdowns. You will build BI capabilities that enable cross-functional partners to inspect matching performance and surface actionable insights without ad-hoc manual analysis. You will partner with engineering and science teams to define metrics governance, ensure data fidelity, and establish sources of truth for Precision Match reporting. 
The ideal candidate is a self-starter comfortable with ambiguity who communicates effectively across technical and non-technical teams and seeks to tell the story of the data with little direction. 
 
Key job responsibilities 
As the Senior Business Intelligence Engineer (BIE) for Journey Completion, you will be the single-threaded owner of the analytics and reporting infrastructure that powers Precision Match decision-making. You will operate at the intersection of data engineering, business intelligence, and product analytics, building systems that make matching performance visible, measurable, and actionable for leadership and cross-functional partners across a global CS network serving 500M+ annual contacts. 
 
Data Modeling and Dataset Engineering 
<ul><li>Design and build analytics-ready data models transforming raw pipeline data from matching, routing, and contact resolution systems into structured, queryable datasets.</li><li>Develop enriched datasets combining internal contact, associate, and routing data with attribution signals, applying data quality checks and ensuring source-to-consumption fidelity.</li><li>Work with cross-functional stakeholders to define and maintain sources of truth for Precision Match metrics. Obsessively monitor data fidelity and own resolution when issues arise.</li></ul> 
Executive Reporting and Dashboards 
<ul><li>Build and own executive-facing dashboards and automated reports (daily, weekly, monthly business reviews) for P0 Precision Match metrics and attribution breakdowns.</li><li>Create standardized reporting and operational templates driving consistent metrics tracking across Journey Management leadership.</li></ul> 
Analytics and Business Intelligence 
<ul><li>Develop analytics solutions enabling cross-functional partners to inspect matching performance, identify trends, and surface actionable insights at scale.</li><li>Manipulate and mine data from Redshift, MySQL, and other sources to perform root cause analyses on matching failures, answer complex business questions, and surface new insights on routing quality and associate performance.</li><li>Quantify Precision Match performance through attribution modeling distinguishing suboptimal matching from planning/supply factors and associate execution gaps.</li><li>Lead business discussions to share insights, challenge status quo, and provide forward-looking recommendations to enable strategic decision making and growth of Precision Match.</li></ul> 
AI-Enhanced Reporting 
<ul><li>Build AI-powered reporting solutions including LLM-assisted insights, automated narrative generation, and intelligent alerting extending what stakeholders can do independently with data.</li></ul> 
Cross-Functional Partnership 
<ul><li>Partner with engineering and science teams on metrics governance and data capture at source.</li><li>Translate complex business needs into clear data solutions across Journey Management, Precision Match science, and associate development teams.</li></ul> 
About the team 
You will be part of a Product and Technology team in Customer Service/ Network Solutions org building the intelligence to understand why a match results in a transfer or repeat contact, applying attribution logic that distinguishes suboptimal matching from planning/supply factors and associate execution gaps. You will work alongside SDEs, BIEs, Data Engineers, Scientists, TPMs, and Product Managers to build the closed-loop feedback system continuously optimizing matching and developing associates serving 500M+ annual contacts.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of SQL, ETL or Oracle experience</li><li>1+ years of developing automated reporting experience</li><li>5+ years of as a Data Analyst, Data Engineer, Business Intelligence Analyst, or a related occupation experience</li><li>Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field</li><li>Experience with theory and practice of information retrieval, data science, machine learning and data mining</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working directly with business stakeholders to translate between data and business needs</li><li>Experience managing, analyzing and communicating results to senior leadership</li><li>Experience programming to extract, transform and clean large (multi-TB) data sets</li><li>Experience with AWS technologies</li><li>Experience with theory and practice of design of experiments and statistical analysis of results</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually</div>

Senior Business Intelligence Engineer, Amazon Customer Service

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
AI is not just changing what software can do; it is fundamentally changing how software is built. We are building the next generation of developer tooling: an AI-native tool that redefines the software engineering workflow from the ground up. Our product sits at the center of a developer's day, and we are obsessed with making that experience fast, delightful, and powerful.
 
 
We are looking for engineers who are passionate about building exceptional user-facing client software. If you care deeply about UI responsiveness, interaction design, and the quality of tools engineers use to build software, this team is for you.
 
 
You will work alongside exceptional senior engineering talent solving hard problems at the frontier of AI and developer tooling. You'll have opportunities to work with and learn from best-in-industry senior engineering talent. In addition to the technical challenges provided by the innovative use cases that we are working on, you will also learn how to build a product that meets AWS's high bar for availability, scalability, and security.
 
 
You'll have a direct line to our customers' experience and a direct means of improving it. On a daily basis, you'll work with teammates to review each other's code, mentor and be mentored. You'll have an opportunity to lead from day one, from leading projects, to driving technical processes, to teaching and learning from your teammates. You will have real ownership, from setting technical direction to shipping features that developers notice and love.
 
 
Key job responsibilities 
Own the end-to-end delivery of high-impact, user-facing features built with TypeScript and React, from writing the technical spec to shipping to customers
 
 
Drive technical direction for client-side architecture and establish patterns that raise the bar for quality across the team
 
 
Work closely with designers and product managers to ensure every feature meets a high bar for developer UX and interaction quality
 
 
Build and use AI agents to accelerate your own development workflow
 
 
Exercise high judgment about when to guide, override, or take control from AI agents &mdash; knowing when to trust automation and when the situation demands your direct involvement
 
 
Mentor and guide less tenured engineers, helping them navigate technical challenges, grow their skills, and advance their careers
 
 
Work with Product and Design to deeply understand customer workflows and build backward from their needs, maintaining Amazon's commitment to starting from the customer
 
 
A day in the life 
Use AI agents to write code and move fast, and direct code review agents to help the team catch issues before they ship
 
 
Conduct design and UX reviews with your PM and designer to ensure every feature meets a high bar for developer experience
 
 
Take full ownership of a feature set actively used by customers, deliver high-impact features end to end, from the initial spec to the moment they ship, and take pride in building software that genuinely delights the developers who use it every day.
 
 
Participate in the team's Weekly Operations Review and understand the key metrics that drive our product
 
 
Work with your manager to understand how to grow your career at AWS and how to build a career growth plan
 
 
Become an active participant in all stages of our software development cycle, including roadmap planning and product review meetings
 
 
Work with other engineers to improve our operational effectiveness by designing new systems and making our current ones more effective
 
 
Help onboard new engineers and guide them in their first weeks at AWS
 
 
Hold a high bar for user experience in every feature you ship: obsess over every interaction, every millisecond of latency, and choose the path that serves users best even when it is harder to build
 
 
Continuously measure, monitor, and improve client-side performance across all supported operating systems
 
 
About the team 
We are a team of engineers who believe the way software is built is about to change permanently, and we are the ones defining that change. We are building an AI-native developer environment that sits at the intersection of cutting-edge AI and the craft of software engineering. Our team is obsessed with the developer experience: we care about performance, interaction design, and the small details that make a tool feel fast and effortless. We dogfood our own product every day, which means every improvement we ship makes us better engineers too. If you want to build the tools that shape how the next generation of software is written, this is the team for you.
 
 
Agentic AI drives innovation at the forefront of artificial intelligence, enabling customers to transform their businesses through cutting-edge AI solutions. We build and deliver the foundational AI services that power the future of cloud computing, helping organizations harness the potential of AI to solve their most complex challenges. Join our dynamic team of AI/ML practitioners, applied scientists, software engineers, and solution architects who work backwards from customer needs to create groundbreaking technologies. If you're passionate about shaping the future of AI while making a meaningful impact for customers worldwide, we want to hear from you.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience</li><li>1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience</li><li>Experience using JavaScript frameworks such as angular and react</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>1+ years of agile software development methodology experience</li><li>Experience with common front-end technologies such as HTML, CSS, JS, TypeScript, and Node</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually</div>

Front-End Engineer, Kiro

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Are you passionate about building business insights that drive decision-making at the highest levels? Do you want to be part of a fast-paced, ambiguous environment and contribute to Amazon's Brand Protection charter? 
 
As a Sr. Business Intelligence Engineer, from Day 1, you will be challenged with solving complex and ambiguous data problems - from designing scalable data models and metric frameworks, to building executive-ready dashboards, owning pipeline architecture and driving the technical strategy for the data team. 
 
What are we looking for? 
<ul><li>You have a track record of end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.</li><li>You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data.</li><li>You should be able to work on complex initiatives, deal with ambiguity, and work with senior leaders.</li><li>You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract, and transform data.</li><li>You have business communication skills to be able to work with product and program owners to understand key business questions, and are able to build solutions (analysis / reports / dashboards) that enable them to answer those questions quickly and accurately.</li><li>You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.</li></ul>
- You have experience mentoring engineers and raising the technical bar for a team - through code reviews, architectural guidance, and leading by example. 
 
Key job responsibilities 
<ul><li>Be highly data driven, resourceful, and team oriented.</li><li>Translate analytic insights into actionable recommendations for business and clearly communicate strategic findings by translating complex technical concepts into business terms and vice versa.</li><li>Develop dashboards that provide insights into the health of the business, create analytics solutions to drive deep dives and uncover hidden risks/trends and recommend optimizations for future state.</li><li>Interact with internal program, product, engineering, data and science owners to gather requirements, structure scalable and performant data solutions and gain a deep understanding of key datasets.</li><li>Own the design, creation, and management of extremely large datasets and tune query performance against large and complex data sets.</li><li>Design, implement, and drive adoption of new analytic technologies and solutions and promote industry standard best practices.</li></ul>
- Serve as the technical lead for the Brand Protection data team - owning architectural decisions, mentoring engineers and analysts on best practices, query optimization, and data modeling. 
 
About the team 
 
The Brand Protection team is part of Amazon's WW Customer &amp; Partner Trust organization. Our vision is to use data provided by Brands in the Brand Registry to prevent Brands eligible for protections worldwide from ever seeing a listing on Amazon that has invalid data (e.g., misuse of trademarks, copyright) associated with their Brand. We strive to make Amazon the best way for Selling Partners to operate their businesses by protecting their intellectual property while reaching customers locally and globally.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>10+ years of professional or military experience</li><li>5+ years of SQL experience</li><li>Experience programming to extract, transform and clean large (multi-TB) data sets</li><li>Experience with theory and practice of design of experiments and statistical analysis of results</li><li>Experience with AWS technologies</li><li>Experience in scripting for automation (e.g. Python) and advanced SQL skills.</li><li>Experience with theory and practice of information retrieval, data science, machine learning and data mining</li><li>Knowledge of data warehousing and data modeling</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working directly with business stakeholders to translate between data and business needs</li><li>Experience managing, analyzing and communicating results to senior leadership</li><li>Experience with data visualization using Tableau, Quicksight, or similar tools</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually</div>

Business Intelligence Engineer III, Intellectual Property Protection

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