care coordinator (cst)

case manager

clinical coordinator

customer experience specialist Jobs in Houston

customer experience specialist

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customer service advisor (dispatcher)

service coordinator

Miner, LTD

<div>Description:

Job Location
This position is an on-site role based at our Houston office. The selected candidate will be required to work in-person during standard business hours. Regular, reliable attendance at the Houston location is an essential function of this role.
The Company
Miner Ltd, an OnPoint Company is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business &ndash; not on the business of maintenance and materials management.
Benefits
At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:<ul><li>
Competitive pay, including potential quarterly bonus incentives</li><li>
Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage</li><li>
PTO and Paid Holidays</li><li>
Training and mentoring - Learn from our experts in the industry</li><li>
Advancement opportunities</li></ul>
Please view our benefits page to learn more about the Benefits to all Miner employees.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Job Summary
The Service Coordinator is responsible for assisting and effectively communicating to our company&rsquo;s Field Service Technicians as well as our customers. They will assign orders and service calls ensuring that our customers receive prompt customer service on their warehouse equipment.
Key Job Responsibilities<ul><li>
Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.</li><li>
Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.</li><li>
Scheduling Planned Maintenance with customers.</li><li>
Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.</li><li>
Prepare and maintain accurate records and data associated with the responsibilities of the department.</li><li>
Entering orders into company systems, sourcing materials, creating purchase orders, and tracking and receiving inventory.</li><li>
Assisting in accounts payable and receivable duties.</li><li>
Scheduling sales appointments for our sales team and working with our Service and Office manager.</li><li>
Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.</li><li>
Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.</li><li>
Proactively monitoring the service technicians&rsquo; Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.</li><li>
Maintaining vehicle maintenance documentation.</li><li>
Perform other duties as assigned by department manager.</li></ul>
Requirements:
<ul><li>Minimum 2 years&rsquo; experience in a service coordination or service management role.</li><li>
Mechanical or technical background is a plus.</li><li>
Excellent communication skills, both written and oral. Able to communicate effectively with management and customers &ndash; both internal and external.</li><li>
Professionalism in an office environment as well as on the phone.</li><li>
Ability to thrive in a fast paced, technology driven, service environment.</li><li>
Proven organizational and planning skills.</li><li>
Ability to prioritize and handle multiple projects.</li><li>
Basic knowledge of accounting processes.</li><li>
General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.</li><li>
Needs to be a team player and work well with others.</li><li>
Needs to be a self-starter and work with little or no supervision.</li><li>
Able to work overtime when assigned and/or required.</li><li>
GED or High School degree required.</li><li>
The selected candidate will be required to pass a criminal history background check.</li><li>This job description is subject to change at any time.</li></ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees may work with co-workers&rsquo; side-by-side with a moderate level of activity being performed. The noise level in the work environment is low to moderate.
Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
Disclaimer
This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group&rsquo;s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting.
Salary Range
The pay range noted represents the company&rsquo;s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.</div>

Service Coordinator

Moody Neurorehabilitation Institute

<div>GENERAL STATEMENT OF DUTIES
The Nurse Coordinator is a patient care provider. The Nurse Coordinator will be responsible for the management of physician orders to outside services to ensure accurate and timely care delivery. The Nurse Coordinator will also be responsible for managing the individualized patient service plans in accordance with physician orders and instructions as well as administrative procedures. This will be accomplished by coordinating transitions of care from referring facilities during admission and assist with a safe transition home. In addition, the Nurse Coordinator will fulfill the duties of a RN as needed. As a part of the Nurse Management team, this position will monitor compliance with regulatory agencies in the nursing and direct care programs and ensure these teams have the resources, skills, and tools needed to follow best practices and provide safe and effective care to the patients at Moody.
ESSENTIAL FUNCTIONS
Major Duties and Responsibilities:<ul><li>
Manage individualized service plans.
</li><li>Process admissions and discharges by coordinating with referral sources, business development and admitting physician.</li><li>
Ensure physician orders are acted on and communicated appropriately with pharmacy, lab, internal case managers and referral sources, including obtaining prior authorizations and diagnosis codes for tests.</li><li>
Function as floor nurse as needed.
</li><li>Perform cart audits to ensure EMR and medications on cart are accurate with current orders.</li><li>
Prepare patient medications for patients going out on pass or discharging.</li><li>
Schedule and perform patient medication education.</li><li>
Responsible for bimonthly medication destruction with a second nurse.</li><li>
Attend interdisciplinary rounds with physicians and team.</li><li>
Assist with supply inventory and orders (i.e. Medline).</li><li>
Coordinates with the Physician, Director of Nursing, and Program Directors to ensure Moody can meet the medical needs of the patients.</li><li>
Ensure documentation integrity in the electronic health record (EHR) and adherence to HIPAA and facility policies.</li><li>
Engage in root cause analysis investigations related to improving patient safety and outcomes, specifically in nursing care areas of responsibility.</li><li>
Serve as a resource for patient and family education in conjunction with nursing, clinical, and direct care staff. This includes both informal and formal education as well as attendance at patient care meetings.</li><li>
Assist with program development; helping identify appropriate equipment and ensuring appropriate staff education to be able to meet the needs of the populations served.
</li><li>Support and assist in research efforts both of Moody employees and affiliates.</li><li>
Other duties as assigned.</li></ul><h1 class="jobSectionHeader">
Minimum Qualifications:</h1>
Required Knowledge, Skills, and Abilities<ul><li>
Deep understanding of neurological disorders, post-acute rehab, and interdisciplinary care models.</li><li>
Proven leadership, team building, and conflict resolution skills.</li><li>
Excellent organizational, communication, and critical thinking skills.</li><li>
Requires flexibility for occasional evenings, weekends, and on-call responsibilities.</li><li>
Frequent interaction with patients, family members, and clinical staff in a hospital setting.</li></ul>
EDUCATION:
Current RN license in Texas
Associate&rsquo;s degree as an RN required
EXPERIENCE:
Minimum of 1 year of inpatient experience required; rehab, neurology, and/or ALF experience preferred.
RN training and staff education experience preferred.
Bilingual in Spanish beneficial.</div>

Nurse Coordinator

Tuesday Health

<div>About Tuesday Health 
Tuesday Health is an innovative, value based care organization offering compassionate care for patients and caregivers navigating serious illness. The company is dedicated to revolutionizing the approach to serious illness and end of life care through leading edge supportive care models founded upon clinical expertise, industry-leading data, and technology. Our team believes deeply in our mission and puts patients first in all that we do. 
The company began operations in 2023 and is backed with a significant financial commitment from a syndicate of healthcare industry partners and leading value based care investor Valtruis. Now that our company has been formed and funded, we are ready to engage with patients and excited to expand our team with passionate clinicians and support professionals! 
Care Coordinator 
Location: Remote (must be located in CST) 
Who We Are:
Tuesday Health launched in 2023 to deliver compassionate, supportive care for patients and caregivers navigating serious illness. We believe that each patient's journey is unique. As such, we deliver member-directed, whole-person care to seriously ill patients in our program, using leading edge supportive care models, including appropriate transitions to hospice when the time is right. This results in dramatically improved quality of life for members and their caregivers, and a meaningful reduction in unproductive medical spend. Our overall mission is to transform serious illness and end-of-life care; our team believes deeply in this mission and puts our members first in all that we do. 
The Role:
The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. 
Key responsibilities of this role may include:<ul><li>
Support scheduling for Complex Care Navigators</li><li>
Make patient reminder calls</li><li>
Facilitate collaboration with health plan care managers</li><li>
Ensure proper documentation of all patient contacts</li><li>
Support outreach and navigation teams with operational and non-clinical tasks</li><li>
Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved</li><li>
Identify and request necessary patient documentation from patients and community providers</li><li>
Other duties may be assigned</li></ul> 
A strong candidate will demonstrate the following:<ul><li>
Required Qualifications:</li><li><div><ul><li>
High School Diploma / GED (or higher)</li><li>
Experience with escalated customer service issue resolution</li><li>
Knowledge of Microsoft Office products &ndash; Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) &ndash; and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)</li><li>
Phone/Fax system experience</li><li>
EMR experience</li></ul></div></li><li>
Preferred Qualifications</li><li><div><ul><li>
Associates Degree or higher</li><li>
Typing speed of 40+ WPM</li><li>
Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting</li></ul></div></li></ul>
Skills:<ul><li>
Operational and Technical Skills &ndash; Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system</li><li>
Customer Service &ndash; Puts the patient first and delivers a high level of customer service and professionalism in all interactions</li><li>
Interpersonal Skills &ndash; Focuses on solving conflict; listens to others; remains open to new ideas</li><li>
Oral Communication &ndash; Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events</li><li>
Dependability &ndash; Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan</li><li>
Initiative &ndash; Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow</li></ul> 
What We Offer:<ul><li>
Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry</li><li>
Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.</li><li>
Remote work with multiple onsite sessions each year to maximize collaboration and team building</li><li>
A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way</li><li>
Meaningful work each day; we care deeply about our mission, our patients, and each other</li></ul> 
If you are passionate about improving the quality of care for seriously ill individuals and their caregivers through innovative solutions, we would love to hear from you. Please apply by sending your resume and cover letter to careers@tuesdayhealth.com. 
Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.</div>

Care Coordinator (CST)

HCA Houston Healthcare

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a Clinical Nurse Coordinator Acute Inpatient you want in your current role? We invest in what matters most to nurses like you &ndash; at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Houston Healthcare Northwest which is a part of the nation&rsquo;s leading provider of healthcare services, HCA Healthcare.
Do you want to work where you have a voice? Nurses are at the forefront of our commitment to the care and improvement of human life. At HCA Healthcare, there are many ways for nurses to have a voice through professional practice councils, advisory councils, vital voices surveys, and units of distinction. We learn from our multi-generational nursing family. We partner with our Nurses at HCA Houston Healthcare Northwest!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
The Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization&rsquo;s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.
What you will do in this role:<ul><li>
Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.</li><li>
Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.</li><li>
Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.</li><li>
Supports a patient-first philosophy and engages in service recovery when necessary.</li><li>
Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.
</li><li>Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.</li> 
<li>
Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.</li><li>
Supports proper inventory control and assists with managing supplies and equipment.</li></ul><h6 class="jobSectionHeader"> 
What qualifications you will need:</h6><ul><li>
Advanced Cardiac Life Spt must be obtained within 30 days of employment start date</li><li>
Basic Cardiac Life Support must be obtained within 30 days of employment start date</li><li>
(RN) Registered Nurse</li><li>
Associate Degree, or Bachelors Degree</li></ul><h5 class="jobSectionHeader">
Benefits</h5>
HCA Houston Healthcare Northwest, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
&quot;Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing.&quot;
Sammie Mosier, DHA, MA, BSN, NE-BC
Senior Vice President and Chief Nursing Executive, HCA Healthcare
HCA Houston Healthcare Northwest is a 415+ bed acute care hospital that has been serving the north Houston communities for more than 40 years, providing a wide range of medical services including cardiology, maternity care, Level III NICU, pediatrics, bariatrics and neurology. We comprehensively serve our community by employing expert physicians, specialists, nurses and support staff who work together as a unified team to offer a range of diagnostic treatment and support services. From our 24-hour emergency department with Level II Trauma capabilities, to women&rsquo;s services, to cardiology, we are dedicated to improving the health of our community by delivering exceptional, personalized healthcare. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
If this opportunity is your next step in your career path, we encourage you to apply for our Clinical Nurse Coordinator Acute Inpatient opening. We review all applications. Qualified candidates will be contacted by a member of our team. We are interviewing apply today!</div>

Clinical Nurse Coordinator Acute Inpatient

MD Anderson Cancer Center

<div>The Division of Clinical Research provides high-quality, efficient infrastructure support for all aspects of clinical protocol research at MD Anderson. Through our offices, we are devoted to the needs and protection of all those participating in or conducting clinical research while maintaining high ethical standards and compliance with all regulatory policies. 
 
The Senior Clinical Studies Coordinator will provide administrative and patient care services for the coordination of clinical trials. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } The Senior Clinical Research Coordinator performs complex duties involving patient coordination, biospecimen handling, protocol compliance, and quality control to support clinical research activities across Houston Area Locations and Lyndon B. Johnson Hospital. 
 
The ideal candidate will have experience with clinical trial management including data management. 
 
Minimum $32.21 - Midpoint $40.14 - Maximum $48.08 
The typical work schedule is 100% onsite. 
Work location: Lyndon B. Johnson Hospital 
 
Why Us? 
This role supports MD Anderson's mission by ensuring clinical trials are conducted safely, accurately, and in alignment with institutional and regulatory standards. Team members contribute directly to patient care and research excellence while developing specialized skills that support long-term career growth and work-life balance. 
 
<ul><li>Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&amp;D, and disability insurance.</li><li>Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.</li><li>Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.</li><li>Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.</li></ul> 

Responsibilities 
 
Clinical Trial Coordination &amp; Oversight 
<ul><li>Assist in study research procedures across all Houston Area Locations.</li><li>Coordinate, evaluate, and follow patients participating in clinical trial activities.</li><li>Serve as point of contact for TMC and HAL key staff.</li><li>Direct workflow and ensure quality control for sampling, processing, ECGs, and shipping.</li><li>Coordinate daily research schedules and follow up on protocol procedures.</li><li>Provide leadership for protocol operations, including development and issue resolution.</li><li>Ensure adherence to institutional policies and weekly training guidance.</li><li>Collaborate with investigators or sponsors on protocol operations and budget needs.</li><li>Reconcile assessments and ensure protocol accuracy.</li></ul> 

Direct Support to Clinical Trial Activities 
<ul><li>Train team members on complex lab processing and onsite study activities.</li><li>Assist with consent, screening, and biospecimen collection.</li><li>Implement process improvement initiatives to increase efficiency and productivity.</li><li>Assess patient eligibility through interviews and medical review.</li><li>Schedule patient tests and communicate results.</li><li>Document study data in medical records and protocol documents.</li><li>Maintain and repair lab equipment and coordinate certification with Biomedical teams.</li><li>Manage inventory, place orders, and maintain supply rooms.</li><li>Conduct lab safety audits and ensure compliance with standards.</li><li>Collect, process, label, and store specimens according to protocol.</li><li>Maintain accurate specimen-tracking databases.</li><li>Provide protocol updates to investigators and sponsors.</li><li>Provide onsite coverage to HAL research staff.</li></ul> 

Quality Control &amp; Regulatory Compliance 
<ul><li>Communicate with TMC, HALs, and external agencies as needed.</li><li>Implement quality-control measures to prevent missed assessments.</li><li>Ensure research procedures meet protocol requirements.</li><li>Assist with abstracts, posters, reports, and manuscripts.</li><li>Coordinate adverse event reporting and FDA documentation.</li><li>Ensure human subject protection per regulatory requirements.</li><li>Perform QA audits of coordinator and data coordinator accuracy.</li></ul> 

Professionalism, Training &amp; Mentoring 
<ul><li>Demonstrate strong communication with patients, physicians, and agencies.</li><li>Attend required training and departmental meetings.</li><li>Use Microsoft Office and departmental electronic systems proficiently.</li><li>Seek and share educational opportunities with the research team.</li><li>Plan and conduct training sessions for research staff.</li><li>Propose and implement SOPs, guidelines, and process improvements.</li><li>Train and mentor new coordinators and data staff.</li></ul> 

Other Duties 
<ul><li>Perform additional tasks as assigned.</li></ul> 

EDUCATION 
<ul><li>Required: Bachelor's Degree</li><li>Preferred: Master's Degree Public Health or related scientific field
</li></ul> 
WORK EXPERIENCE 
<ul><li>Required: Five years experience in research study or direct patient care obtained from nursing, data gathering or related field or Three years required experience with preferred degree</li><li>Preferred: Must have prior experience with clinical trial management including data management</li><li>May substitute required education degree with additional years of equivalent experience on a one to one basis</li></ul> 
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. 
 
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. 
 
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html 
 
Additional Information
 
<ul><li>Requisition ID: 179265
</li><li>Employment Status: Full-Time
</li><li>Employee Status: Regular
</li><li>Work Week: Days
</li><li>Minimum Salary: US Dollar (USD) 67,000
</li><li>Midpoint Salary: US Dollar (USD) 83,500
</li><li>Maximum Salary : US Dollar (USD) 100,000
</li><li>FLSA: non-exempt and eligible for overtime pay
</li><li>Fund Type: Soft
</li><li>Work Location: Onsite
</li><li>Pivotal Position: No
</li><li>Referral Bonus Available?: No
</li><li>Relocation Assistance Available?: No
</li></ul> 
#LI-Onsite</div>

Senior Clinical Studies Coordinator

Darr Equipment Co.

Position Overview The Customer Service Advisor (CSA) will work with a Service Manager and will be the Team Admin for approximately 10-15 technicians. The position will be responsible for handling all aspects of the Customer Experience and ensuring customers are satisfied with their Darr Equipment service interactions. The CSA works with parts, rental, sales and other service team members to ensure all service jobs are completed to the satisfaction of the customer and helps to ensure jobs are on time and within budget per service guidelines. The most important job function for the Customer Service Advisor is communicating with the customer every step of the process.Reporting &amp; Supporting Positions There are no reporting positions. Supporting positions include Warranty Claims Analyst, Technical Communicator, Trainer, and Parts Specialist. The CSA will work alongside these service and parts team members to ensure all aspects of the customer experience are handled accordingly.Essential Duties and Key Responsibilities<ul><li>Field incoming calls for service requests from customers.</li><li>Open and assign work orders to technicians. (May not apply at all branches)</li><li>Schedule and dispatch technicians. (May not apply at all branches)</li><li>Communicate with Parts Specialists daily regarding updates on backordered parts.</li><li>Process all completed work orders daily and review for accuracy. Call customers for purchase orders if required before final review and costing.</li><li>Communicate with customer on regular intervals and keep customer informed of status at each step through the process. The customer should never have to call Darr for an update on their service repairs.</li><li>Work with Service Manager / Operations Manager to handle any customer billing issues or disputes.</li><li>Work with Warranty Analysts to ensure timely completion of all warranty work orders and assist with obtaining any items needed for claims processing</li><li>Verify and approve time entry in Paycom and ERP daily for your assigned team of technicians.</li><li>Work with Team Leads and technicians to keep jobs within assigned hours and on schedule.</li><li>Work with Service Manager to monitor and manage the WIP for your assigned team of technicians</li></ul>Minimum Education, Skills, and Professionalism<ul><li>High School diploma or equivalent required</li><li>Customer service oriented and driven to satisfy</li><li>Strong phone and person to person communication skills</li><li>Ability to multitask and pay close attention to details</li><li>Excellent organization and time management skills</li></ul>Working Conditions This is an office position in a fast-paced environment. This position requires normal eyesight, reading, writing, listening, and speaking abilities. May involve minor lifting and/or working with hands from time to time.Physical Requirements and Work Content Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.Full-Time Employee Benefits<ul><li>Health, Dental, and Vision Insurance through Blue Cross Blue Shield</li><li>Paid Time Off (PTO) and 9 Paid Holidays</li><li>Fidelity 401(K) with Company Match</li><li>Short-Term and Long-Term Disability insurance</li><li>Life Insurance</li><li>Flexible Spending Account (FSA) or Health Savings Account (HSA)</li><li>Referral Bonus Opportunities</li><li>Tuition Reimbursement</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Advisor (Dispatcher)

CarMax

<div>7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034
CarMax, the way your career should be!
General Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
<ul><li>Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.</li><li>Assist Service/Customer Operators with incoming service calls when needed.</li><li>Accurately interview and document customer concerns.</li><li>Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).</li><li>Create repair orders, and route work to technicians or mechanical associates.</li><li>Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.</li><li>Consult with customers regarding needed repairs.</li><li>Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .</li><li>Close and invoice repair orders.</li><li>Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.</li><li>Collects service payments and manages cash including receiving and counting money.</li></ul>
 Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:<ul><li>Demonstrate exceptional interpersonal, communication, and customer service skills.</li><li>Demonstrate exceptional telephone etiquette and active listening skills.</li><li>Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.</li><li>Meet or exceed CarMax guidelines for customer satisfaction.</li><li>Read, interpret and transcribe data in order to maintain accurate records.</li><li>Intermediate computer skills, including spreadsheet knowledge.</li><li>Successfully work with associates in other departments within the store.</li><li>Perform multiple duties in a high-energy, fast-paced working environment.</li><li>Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.</li><li>Stay current in CarMax provided training in all areas of the Service process.</li></ul>
Working Conditions:
<ul><li>Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.</li><li>Requires walking or standing for extended periods of time.</li><li>Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.</li><li>Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.</li><li>Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Service Consultant/Customer Advisor

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