9 Service Desk Engineer jobs in Houston

Oracle is seeking a Senior Supply Chain Engineer to serve as a Factory Quality Engineer supporting Oracle Cloud Infrastructure (OCI) hardware platforms.

This role supports factory quality execution for complex AI infrastructure, server, and rack-level products from New Product Introduction (NPI) through production ramp and sustaining shipment, with a primary focus on cutting-edge AI hardware ramps, including GPU and advanced compute platforms.

The Factory Quality Engineer will be part of the Quality organization responsible for Incoming Quality Control (IQC), Outgoing Quality Control (OQC), Outgoing Box Audit (OBA), factory quality, field quality, reliability, and operational health metrics.

This role will work directly with Oracle’s Texas-based manufacturing partners to ensure factory issues are understood, contained, and driven to closure.

The engineer will help protect manufacturing delivery, incoming and outgoing quality, and field reliability by using yield data, test coverage, OBA findings, Root Cause and Corrective Action (RCCA) discipline, and risk assessment to support OK-to-Ramp and OK-to-Ship decisions.

Responsibilities

• Monitor factory quality performance across assigned products and manufacturing sites, including IQC, OQC, OBA, L10/L11 yield, First Pass Yield (FPY), All Pass Yield (APY), retest rate, failure paretos, and test stability.
• Analyze factory quality signals to identify open quality risks, containment gaps, unresolved factory issues, and potential customer escape risks before products ramp or ship.
• Drive factory issue containment, failure-data review, RCCA follow-up, corrective-action implementation, and effectiveness validation with manufacturing partners, suppliers, and Oracle engineering teams.
• Ensure process escapes, rework risks, test instability, and recurring failure modes are documented, assigned to clear owners, and tracked through closure.
• Review factory test coverage and confirm that known failure modes can be detected before shipment.
• Validate the effectiveness of OBA in identifying workmanship, configuration, labeling, packaging, cosmetic, documentation, and functional escapes.
• Partner with Manufacturing and Test Engineering teams to reduce yield gaps, debug churn, retest-driven instability, and recurring line failures.
• Support NCAT, SSP, program readiness reviews, and executive quality updates with clear data, concise risk summaries, and recommended next actions.
• Work frequently on-site with Texas manufacturing partners, including IGS and Foxconn, to confirm that appropriate process controls, inspection criteria, rework instructions, escalation paths, and quality gates are in place.
• Build and maintain factory quality risk registers for key programs, including containment status, RCCA ownership, target closure dates, and residual risk.
Support OK-to-Ramp and OK-to-Ship decisions by ensuring remaining quality risks are clear, current, and actionable.

Required Skills and Experience

• Experience in manufacturing quality, process quality, supplier quality, product quality, hardware quality, or reliability engineering.
• Strong working knowledge of IQC, OQC, OBA, factory test flows, yield metrics, pareto analysis, retest rates, containment, and corrective action.
• Experience applying structured RCCA methodologies such as 8D, 5-Why, Fishbone, CAPA, or other disciplined problem-solving approaches.
• Ability to analyze failure data, distinguish known issues from emerging risks, and drive fact-based closure with manufacturing partners, suppliers, and internal engineering teams.
• Ability to work effectively with incomplete data and make sound quality recommendations under production ramp or shipment pressure.
• Strong communication skills, including the ability to translate technical issues and quality data into clear risk statements, required actions, and recommendations for cross-functional stakeholders.
Experience working with external manufacturers, suppliers, Manufacturing Engineering, Test Engineering, field teams, or repair organizations.

Preferred Qualifications

• Experience with server, rack-level, GPU, networking, storage, power, thermal, or other data center infrastructure products, particularly cutting-edge AI infrastructure platforms.
• Experience supporting NPI, production ramp, OK-to-Ramp, OK-to-Ship, stop-ship, containment, or customer-impacting quality reviews.
• Familiarity with GRR, test coverage validation, FMEA, control plans, SPC, DOE, or reliability qualification.
• Experience working with high-volume manufacturing partners, ODMs, CMs, EMs, repair operations, or supplier factory audits.
Six Sigma, CQE, CRE, Lean, or equivalent quality/reliability training or certification.

What Success Looks Like:

Success in this role means making factory quality risks visible, understood, actionable, and owned.

The engineer will ensure that critical factory and field failure modes have effective containment, clear RCCA ownership, and validated corrective actions. OK-to-Ramp and OK-to-Ship reviews should be supported by current data, clear risk statements, and well-defined next actions—with no executive surprises.

Manufacturing partners should have the appropriate process controls, test coverage, inspection criteria, and escalation paths needed to protect outgoing quality. IQC, OQC, and OBA findings should be used as active quality signals to strengthen factory controls and prevent customer escapes.

Over time, this role should help reduce recurring failures, retest churn, process escapes, and late-stage quality escalations through disciplined problem solving and stronger factory quality execution.

Location : Houston, TX