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customer support specialist

Everhires

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
 </li>
 <li>
 Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
 </li>
 <li>
 Educate customers on product features and best practices to enhance their experience and efficiency.
 </li>
 <li>
 Document customer interactions and feedback in our support ticketing system for future reference and improvements.
 </li>
 <li>
 Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
 </li>
 <li>
 Stay updated on product features, industry trends, and best practices to provide informed support.
 </li>
 <li>
 Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English, both written and verbal.
 </li>
 <li>
 Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
 </li>
 <li>
 Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
 </li>
 <li>
 Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
 </li>
 <li>
 Ability to input data quickly and accurately while maintaining focus on customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field or equivalent experience.
 </li>
 <li>
 1+ years of experience in customer support, preferably in a SaaS environment.
 </li>
 </ul>
</div>

Customer Support Specialist

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally. 
 
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support. 
 
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue. 
 
Key job responsibilities 
The core functions of the Senior Customer Service Specialist include: 
<ul><li>Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices</li><li>Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format</li><li>Dive deep into customer problems, building the entire history of customer contacts, to determine root cause</li><li>Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer</li><li>Conduct data queries and general data analytics related to escalations the team is handling</li><li>Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations</li><li>Effectively communicate with both internal and external customers by adjusting your communication style to your audience</li><li>Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date</li><li>Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service</li><li>Successfully completes approved special projects as assigned</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Fluency in both Arabic and English (spoken and written)</li><li>Must be in good standing</li><li>Experience with MS Office and customer service tool set</li><li>Bachelor's degree or 2 years Amazon Experience</li><li>Experience interpreting and communicating analytics</li><li>Experience communicating technical concepts to a non-technical audience</li><li>Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment</li><li>Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders</li><li>Demonstrates flexibility in work hours based on scheduling needs and customer demands</li><li>A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search &amp; Rescue.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><div>
Preferred Qualifications: 
<ul><li>Experience utilizing Heartbeat and Tableau</li><li>Proficiency in other languages</li><li>Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).</li><li>Knowledge of project management tools like SIM.</li><li>HTML skills for creation of departmental and interdepartmental documentation and communication.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

TAWANTECH

we are seeking an experienced Technical Support Specialist for its FIS Balance Sheet Manager (BSM) platform to support ongoing operations under an active contract. This individual will play a key role in ensuring system performance, regulatory compliance, upgrade readiness, and business continuity across Treasury and Risk functions.
 
This role requires strong technical acumen, prior hands-on experience with the BSM platform, and the ability to coordinate effectively between internal stakeholders and FIS.
 
Key Responsibilities: 
Conduct regular system health checks, historical data archiving, and performance diagnostics.
 
Perform end-to-end issue resolution, including troubleshooting, root cause analysis, and resolution tracking.
 
Provide user support and act as a liaison between business teams, FIS support, data management, and IT infrastructure teams.
 
Monitor and validate interface jobs and data feeds; ensure data integrity across upstream and downstream systems.
 
Maintain detailed process documentation and contribute to internal knowledge base.
 
Participate in platform upgrades, patches, and configuration changes in coordination with FIS and internal stakeholders.
 
Support regulatory and compliance deliverables by ensuring data accuracy, traceability, and timely reporting.
 
Performance Priorities: 
Responsiveness to issues and business requests.
 
Time to Resolution for incidents and service tickets.
 
Maximizing System Efficiency through tuning and proactive support.
 
Continuous Improvement of platform usage, support procedures, and system reliability.
 
Qualifications & Experience: 
3+ years of hands-on experience with FIS Balance Sheet Manager (BSM) or Ambit Focus.
 
Strong understanding of asset-liability management (ALM), liquidity risk, and regulatory reporting frameworks.
 
Experience managing vendor support (FIS) and overseeing service-level agreements (SLAs).

FIS Balance Sheet Manager (BSM) Technical Support Specialist

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

Keeta

<div>
 
 We&rsquo;re Hiring: Customer Service Representative
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 At
 
 Keeta
 
 , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you&rsquo;re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment &mdash; this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Handle customer inquiries &amp; complaints across phone, chat, email, and more
 </li>
 <li>
 Provide clear information about our products &amp; services
 </li>
 <li>
 Support customers with orders (placement, changes, cancellations)
 </li>
 <li>
 Track deliveries &amp; coordinate with teams (Logistics, Sales, Tech/Product)
 </li>
 <li>
 Resolve issues related to delivery, payment, or service
 </li>
 <li>
 Maintain professionalism and represent the Keeta brand in every interaction
 </li>
 <li>
 Share customer feedback to help us improve
 </li>
 <li>
 Join training sessions to stay up to date on products &amp; policies
 </li>
 <li>
 Be flexible to work in shifts (24-hour rotation)
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 
 🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 
 
 🌟Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 
 
 🌟Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 0&ndash;1 year experience (no experience needed)
 </li>
 <li>
 Fluent in Arabic &amp; English, with excellent communication skills
 </li>
 <li>
 Typing speed: ~40 WPM preferred
 </li>
 <li>
 Strong multitasking, problem-solving, and customer-focused mindset
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 📍
 
 Location: Riyadh, Saudi Arabia
 
 
 
 Apply now or reach out to our talent team to learn more.
 
 
 
 #NowHiring #SaudiJobs #CustomerService#Keeta
 
 ,
 
</div>

Customer Service Representative

ABANA Enterprises Group Co.

<div>
 
 ABANA Enterprises Group
 
 is looking for a dedicated Customer Care Officer to join our team.
 
 
 The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction.
 
 
 Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
 
 
 
 Duties/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
 </li>
 <li>
 Handle and resolve customer complaints with a high level of professionalism and empathy.
 </li>
 <li>
 Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
 </li>
 <li>
 Identify and assess customer needs to ensure a high level of satisfaction.
 </li>
 <li>
 Provide accurate information about products and services, and address any issues customers may encounter.
 </li>
 <li>
 Adhere to communication procedures, guidelines, and company policies.
 </li>
 <li>
 Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
 </li>
 <li>
 Proactively suggest improvements to enhance customer service processes and systems.
 </li>
 <li>
 Escalate unresolved issues to the appropriate department or supervisor when necessary.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and Training:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration or related field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-2 years of working experience in related field
 
 
 </li>
 </ul>
 
 Skills And Attributes
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Proficient in MS Office applications
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks
 </li>
 <li>
 Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem
 </li>
 </ul>
</div>

Customer Care Officer

Global Exchange Group

<div>
 
 Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.
 
 
 
 
 
 Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:
 
 http://www.global-exchange.com/en/
 
 
 
 
 
 
 We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
 </li>
 <li>
 Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
 </li>
 <li>
 Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
 </li>
 <li>
 Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
 </li>
 <li>
 Document transactions according to the legal criteria.
 </li>
 <li>
 Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
 </li>
 <li>
 Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
 </li>
 <li>
 Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
 </li>
 <li>
 Positively valuable availability to travel nationally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 High school education is the minimum required with 1-2 years of experience in a similar role.
 </li>
 <li>
 University fresh graduates are welcomed.
 </li>
 <li>
 Native Arabic and a good command of verbal and written in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 </li>
 <li>
 Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&amp;b, tourism sectors is a plus.
 </li>
 <li>
 Strong communication, negotiation, and problem-solving skills
 </li>
 <li>
 Having the ability to understand and identify customer expectations and needs
 </li>
 <li>
 Willingness to make direct contact with customers, to take responsibility, and to provide the best service
 </li>
 <li>
 Willingness to work in different shifts
 </li>
 <li>
 Positively valuable studies in IT or experience background as field services.
 </li>
 </ul>
</div>

Explore 2148+ Customer support specialist in Riyadh this October. Find roles across top companies and apply now to boost your career.

2148 customer support specialist jobs IN Riyadh

Customer Support Specialist

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

FIS Balance Sheet Manager (BSM) Technical Support Specialist

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Representative

Customer Care Officer

Customer Service Representative