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customer support specialist

PULSE MEDIA (EMEA REGION)

<div>
 Position Summary
 <br/>
 <br/>
 We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
 <br/>
 <br/>
 The ideal candidate is empathetic, detail-oriented, and skilled at navigating customer conversations with patience and confidence. This position is well suited for individuals who thrive in remote environments and are committed to maintaining high service standards.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <strong>
  As a Customer Support Specialist, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to customer inquiries via email, chat, and phone
  </li>
  <li>
   Troubleshoot and resolve customer issues efficiently
  </li>
  <li>
   Provide clear and accurate product or service information
  </li>
  <li>
   Escalate complex cases to appropriate departments when necessary
  </li>
  <li>
   Maintain detailed records of customer interactions in CRM systems
  </li>
  <li>
   Follow internal service guidelines and performance metrics
  </li>
  <li>
   Identify recurring issues and suggest process improvements
  </li>
  <li>
   Ensure customer satisfaction through proactive communication and follow-up
   <br/>
   <br/>
  </li>
 </ul>
 Your work will play a vital role in building customer trust and long-term loyalty.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in customer support, customer service, or a related field
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent problem-solving and conflict resolution abilities
  </li>
  <li>
   Ability to multitask and manage time effectively
  </li>
  <li>
   Comfortable using CRM platforms and support tools
  </li>
  <li>
   Self-motivated and capable of working independently
   <br/>
   <br/>
  </li>
 </ul>
 Work Structure
 <br/>
 <br/>
 <ul>
  <li>
   Fully remote environment
  </li>
  <li>
   Flexible scheduling based on operational needs
  </li>
  <li>
   Performance-based evaluation standards
  </li>
  <li>
   Ongoing training and development support
   <br/>
   <br/>
  </li>
 </ul>
 Engagement Terms
 <br/>
 <br/>
 <ul>
  <li>
   Independent contractor or employee classification depending on placement
  </li>
  <li>
   Weekly payments through supported platforms
  </li>
  <li>
   Performance-based incentives may be available
  </li>
  <li>
   Role scope may evolve based on business needs
   <br/>
   <br/>
  </li>
 </ul>
 Key Skills
 <br/>
 <br/>
 Customer Service Excellence, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Conflict Resolution, Problem Solving, Communication Skills, Active Listening, Customer Retention, Customer Satisfaction (CSAT), Technical Support, Troubleshooting, Remote Work, Multitasking, Time Management, Escalation Management, Process Improvement, Cross-Functional Collaboration, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Adaptability, Attention to Detail
 <br/>
 <br/>
 Application Process
 <br/>
 <br/>
 <ul>
  <li>
   Submit your updated resume highlighting relevant experience
  </li>
  <li>
   Qualified candidates can expect follow-up communication within a few business days
   <br/>
   <br/>
  </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about delivering outstanding service and creating meaningful customer experiences.
</div>


Customer Support Specialist

Beckman Coulter Diagnostics

<div><p><b>Wondering what&rsquo;s within </b><b>Beckman Coulter Diagnostics? Take a closer look.</b></p><p></p><p><b>
At first glance, you&rsquo;ll see that for more than 80 years we&rsquo;ve been dedicated to advancing and optimizing the </b><b>laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte</b><b>d, </b><b>and always be yourself. </b><b>W</b><b>e&rsquo;re building a culture that celebrates backgrounds, experiences, and </b><b>perspectives of all our associates. Look again and you&rsquo;ll see we are invested in you, providing the </b><b>opportunity to build a meaningful career, be creative, and</b><b>try new things with the support you need to be </b><b>successful.</b><b>Beckman Coulter Diagnostics is proud to work alongside a community of six fellow </b><b>D</b><b>iagnostics </b><b>C</b><b>ompanies </b><b>at Danaher. Together, we&rsquo;re working at the pace of change to improve patient lives with diagnostic tools </b><b>that address the world&rsquo;s biggest health challenges.
</b></p><p></p><p><b>In this role, you will have the opportunity to</b></p><ul><li>
Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.</li><li>
End to end order management from receipt of purchase order till arrival at customer site.</li><li>
Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.</li><li>
Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation</li><li>
Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.</li><li>
Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.</li><li>
Prepare documentation in compliance with Letter of Credit, CAD, etc.</li><li>
Invoice in a timely manner in line with monthly forecast</li><li>
Drive Daily Management tools by reviewing current backlog and revenue recognition files</li><li>
Manage customers inquiries such as pricing, stock availability, delivery, order status and product information</li><li>
Prepare tender requirements and project quotations</li><li>
Liaise with different departments for credit standings and compliance updates</li><li>
Review existing operations procedure and identify possible areas for improvement</li><li>
Support commercial forecast accuracy by providing estimates throughout the period</li><li>
Attune ad hoc tasks as required by the commercial team and management</li><li>
Understand and comply to incoterms and export trade rules of different countries</li></ul><p></p><p><b>
The essential requirements of the job include:</b><b><i>
</i></b></p><ul><li>Minimum 3 years&rsquo; experience in a Customer service/logistics role</li><li>
Good IT skills and experience in using Oracle or Similar ERP.</li><li>
Must be proficient with Microsoft Office Suite &ndash; i.e. Outlook, Excel, &amp; Word</li><li>
Fluent in English &amp; Arabic written and spoken</li><li>
Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.</li></ul><p></p><p>
When you join us, you&rsquo;ll also be joining Danaher&rsquo;s global organization, where 80,000people wake up every day determined to help our customers win. As an associate, you&rsquo;ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you&rsquo;ve ever wondered what&rsquo;s within you, there&rsquo;s no better time to find out.</p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Customer Support Specialist (Order Fulfillment)

Hewlett Packard Enterprise | HPE

<div>Customer Service Rep<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.</p><p></p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies <b>developed</b> subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Typically a Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience.</li><li>
4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.</li><li><b>
You will be assigned to a client site in the Eastern Provision.
</b></li></ul><p></p><p><b><i>Knowledge and Skills:
</i></b></p><ul><li>Working knowledge of the field of Customer Relations.</li><li>
Excellent verbal communication and customer service skills.</li><li>
Intermediate-level knowledge of operating systems software.</li><li>
Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills.</li><li>
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Customer Service Rep

Infinite Sports KSA

<p><b>JOB OVERVIEW</b></p><p>As the Customer Service &amp; Admin at Infinite Sports, you will play a pivotal role in ensuring the smooth operation of our extracurricular activities (ECAs), infinite active, infinite camps, academy rentals and community bookings across all locations within KSA (Riyadh). You will be the primary point of contact for managing bookings, handling inquiries, and conducting audits to maintain high-quality standards for both providers and facilities.</p><p><b>ROLES &amp; RESPONSIBILITIES</b></p><p><b>1. Booking Management: </b>Coordinate and manage all bookings for bookings/activities across Infinite Sports locations. Maintain accurate records of bookings, ensuring efficient scheduling and utilization of facilities. Collaborate with providers and internal teams to resolve any scheduling conflicts or issues promptly.</p><p><b>2. Customer Service:</b> Serve as the first point of contact for new inquiries regarding ECAs, providing detailed information on available programs, scheduling, and registration procedures, invoicing and ensuring no invoices are overdue. Respond promptly to inquiries via phone, email, or in-person interactions, offering exceptional customer service and personalized assistance.</p><p><b>3.</b> <b>Audits and Quality Assurance: </b>Conduct regular audits on both providers and facilities to ensure compliance with Infinite Sports standards and regulations. Evaluate the quality of services provided by external vendors and assess the suitability of facilities for hosting ECAs. Identify areas for improvement and implement corrective actions to enhance the overall experience for students and stakeholders.</p><p><b>4. Administrative Support:</b> Provide administrative support to the operations team, including data entry, document management, standard operating procedures documentation and report generation. Assist in the development and implementation of operational policies, procedures, and guidelines to streamline processes and improve efficiency.</p><p><b>5. Compliance: </b>Work closely with the Ops team collecting all needed compliance documents of providers. Reminding providers of any documents which are expiring and uploading new documents. Collate, store and organize all documents from providers to a shared drive for easy access and navigation.</p><p><b>6. Reporting: </b>The Customer Service &amp; Admin is responsible to report to Admin Manager and Academy Manager &ndash; Infinite Sports LLC/ Absolute Sports LLC. Daily reports are mandatory.</p><p><b>7. Marketing Support: </b>Responsible for uploading Instagram Stories, attending event, parent engagement, promoting the academies, collection of leads, follow ups and reporting on conversions, recording of leads and customer lifecycle. Flyer distribution. Generating ideas on how to grow the academy.</p><p><b>8. Program designing: </b>Coordinate and deliver an age-appropriate camp program that brings out the best in the child in a fun environment.</p><p><b>9. Collaboration with School Staff:</b> Work closely with the school staff to ensure alignment with the aims and objectives of the program.</p><p><b>10. Parental Engagement Events:</b> Lead and coordinate termly events to engage parents and guardians, fostering a supportive and informed community.</p><p><b>11. Stakeholder Communication:</b> Take the lead in all communications with stakeholders, including staff, students, and parents, ensuring clarity and transparency.</p><p><b>12. Compliance with School Policies: </b>Adhere to all school policies and procedures, maintaining high standards of conduct and professionalism.</p><p><b>13. Social Media Leadership:</b> Lead and manage all social media channels to promote the achievements and activities of the program.</p><p><b>14. Additional Tasks:</b> Complete any other tasks or responsibilities as requested by management, demonstrating flexibility and commitment to program success.</p><p><b>15. Camp Management:</b> Hosting and management of Holiday camps.</p><p><b>16. Uniform Inventory and Management:</b> Oversee uniform inventory, coordinate timely orders, and ensure all players are equipped with proper attire for games and training.</p><p><b>Key Requirements:</b></p><p>High School Diploma or Equivalent qualification</p><p>Fluency in English</p><p>Arabic would be an advantage.</p><p>Certification or training in customer services, office administration or related areas.</p><p><b>Flexibility: </b>Adaptability to handle changing priorities, workload fluctuations, and evolving customer needs.</p><p><b>Computer literacy:</b> Proficiency in using computer applications such as MS Office Suite and customer relationship management (CRM) software.</p><p><b>Personal Competency:</b></p><p>Strong communication skills, both verbal and written, for effective interaction.</p><p>Customer-centric approach, ensuring exceptional service delivery.</p><p>Organizational prowess to manage tasks efficiently and prioritize effectively.</p><p>Problem-solving abilities to address customer inquiries promptly and efficiently.</p><p>Adaptability to changing priorities and evolving customer needs.</p><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: ﷼4,000.00 per month</p><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Language:</p><ul><li>English fluently (Required)</li></ul><p>License/Certification:</p><ul><li>Iqama (Required)</li></ul><p>Location:</p><ul><li>Riyadh (Required)</li></ul><p>Application Deadline: 10/03/2026<br/>Expected Start Date: 20/03/2026</p>

Customer Service & Admin (Female)

Ibix Global Tech

<p><b>Job Description</b></p><p>IBIX Global Tech is actively seeking skilled individuals proficient in outbound technical support and international lead generation. We are looking for proactive professionals with strong communication skills who can engage potential clients, nurture leads, and support business growth across international markets.</p><p>Responsibilities</p><ul><li>Make outbound calls to customers to generate qualified leads</li><li>Conduct outbound calls to provide technical support and assistance</li><li>Identify and resolve technical issues proactively</li><li>Communicate effectively to understand customer needs and concerns</li><li>Educate customers on product features, functionalities, and troubleshooting methods</li><li>Accurately document customer interactions in CRM systems</li><li>Follow up to ensure issue resolution and customer satisfaction</li><li>Meet or exceed call quotas and performance targets</li><li>Collaborate with team members and supervisors to improve processes</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in a relevant field (Required)</li><li>Proven experience in outbound calling, telemarketing, or call center roles</li><li>Strong technical knowledge and troubleshooting skills</li><li>Excellent English communication and interpersonal abilities</li><li>Ability to work independently and in a team environment</li><li>Resilience and persistence in challenging situations</li><li>Proficiency with CRM software and call center tools</li><li>Strong time management and organizational skills</li><li>Technical certifications are a plus</li><li>Prior experience in outbound technical support is preferred</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current monthly salary package?</li><li>What is your expected monthly salary?</li><li>How soon will you join us?</li><li>Are you currently located in Saudi Arabia?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Required)</li></ul>

Sales Executive

Saudi Xerox

<div>
 <strong>
  Role Purpose
  <br/>
  <br/>
 </strong>
 Performs customer service functions, greets them and ascertains nature of customer request &amp; provide customers with directions to their various requirements and ensure prompt services to all our customers.
 <br/>
 <br/>
 <strong>
  Job Accountabilities &amp; Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet &amp; Receive customers in professional &amp; friendly manner
  </li>
  <li>
   Promptly respond to all Customer calls come in through Service Toll free number
  </li>
  <li>
   Promptly reply to all customer emails &amp; generate service trouble tickets in SAP system and confirm the same to the customer.
  </li>
  <li>
   Manage &amp; conduct Post service customer satisfaction surveys.
  </li>
  <li>
   Manage &amp; conduct GDO customer account satisfaction surveys.
  </li>
  <li>
   Manage administrative task such as reporting, scanning, filing, etc.
  </li>
  <li>
   Manage smooth and continuous co-ordination &amp; follow ups with other cross functions like logistics, Finance, Sales, marketing to arrange, plan and complete important, incomplete, and special task related to service.
  </li>
  <li>
   Direct requests &amp; inquiries to the appropriate resource.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Certifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in business administration
 <br/>
 <br/>
 <strong>
  Required Years Of Experience
  <br/>
  <br/>
 </strong>
 1-2 -years&rsquo; experience in a similar role.
</div>


Representative, Welcome Center

Toby's Estate Coffee Roasters

<p><b>Job Summary:</b><br/>We are seeking a dedicated and customer-focused <b>Customer Service Representative</b> to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul><p><b>Education &amp; Experience:</b></p><ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul><p><b>Work Conditions:</b></p><ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul><p>Job Type: Full-time</p>

Customer Service (Saudi National)

Explore 1622+ Customer support specialist in Riyadh this February. Find roles across top companies and apply now to boost your career.