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customer support specialist

Aggreko

<div>Bring your energy to Aggreko as Customer Service Specialist based in Riyadh 
You will be responsible for drive the integrity of Customer Service Management and aligns the end-to-end hire process, acting as the central point for the customer service teams &amp; point of contact for our customers throughout the rental process of the order placed. Advocating on the customer at key touchpoints, this role collaborates with Sales, Operations, Credit Control, billing and Hire Coordination team to ensure great customer experience. 
What you&rsquo;ll do as Customer Service Specialist:
<ul><li>Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.</li><li>
Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.</li><li>
Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.</li><li>
Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs</li><li>
Takes ownership of all reactive customer queries and follow ups on breakdowns, complaints, orders, liaising with the appropriate teams to ensure these are resolved promptly to the customer&rsquo;s satisfaction.</li><li>
Supports the sales function with regards to processing customer orders, change orders, post-order follow-up activities and in expediting the sales force order integration process.</li><li>
Communicates the customer requirements across multiple internal teams &amp; systems, ensuring all the operational &amp; internal teams are well versed with the customer requirements</li><li>
Accurate checks for new order documentation received from sales and supporting customer documents prior to integrations in M3 and maintain accurate customer and order records in Salesforce.</li><li>
Handle and follows up customer calls for order acknowledgement, delivery confirmation, on-hire, off-hire, exchanges, and missing equipment.</li><li>
Coordinate with Credit Control and Agent where required for approvals and support new customer setup requirements.</li><li>
Update order changes in T-agreement in Salesforce, including required system integrations.</li><li>
Create standard on-hire and off-hire folders and related contract documentation in Share Drive.</li><li>
Raise and follow up hire coordination cases, tasks with Contracts, Service, and Logistics teams.</li><li>
Track estimated end-of-hire dates, communicate updates to Hire coordination team.</li><li>
Issuance of hire/off-hire confirmations to clients via Salesforce confirmed internally with hire team.</li><li>
Follow up on LPOs, extensions for contracts with client, missing equipment and other customer requirements to support timely execution and invoicing.</li><li>
Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs</li></ul>
Here&rsquo;s what you&rsquo;ll get:<ul><li>
Minimum of 2 years of relevant customer service/ contract administration experience in a business-to-business environment, preferably within rental operations.</li><li>
Working knowledge of Microsoft Office and ERP/CRM systems such as Salesforce and M3.</li><li>
Good written and verbal communication with attention to detail.</li><li>
A collaborative lead with results-oriented approach, through functional mentorship and proactive problem-solving,
</li><li>Ability to manage multiple tasks, maintain data accuracy and meet service level expectations.</li><li>
Self-driven, organised and willing to learn all aspects of the hire lifecycle.</li></ul>
Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world. 
To comply with national labour laws and applicable legislation in the Kingdom of Saudi Arabia, this role is designed specifically for Saudi national . If you are not a Saudi national then consider applying for one of our other roles in the Middle East.
#LI-MK1
Submit your resume and academic record today!
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Customer Service Specialist

Maharah Human Resources Company

<div>The Accommodation Support Specialist &ndash; New Arrivals is responsible for supporting and managing newly arrived workforce employees by ensuring their accommodation readiness, healthcare coordination, onboarding processes, training arrangements, and cultural orientation. The role works closely with internal departments and training providers to ensure workforce readiness and compliance with company and government requirements. 
Requirements 
<ul><li>
Diploma in Business Administration or a related field (required).
</li><li>Bachelor's degree in Business Administration or a related field (preferred).
</li><li>2&ndash;5 years of experience in Accommodation Support or a related field.
</li><li>Experience within the Human Resources industry is preferred.
</li><li>Practical working knowledge of English.
</li><li>Strong communication and coordination skills.
</li><li>Ability to work collaboratively with multiple stakeholders.
</li><li>Strong organizational and problem-solving skills.</li></ul></div>

Accommodation Support Specialist

Aljazira Bank | بنك الجزيرة

<div>
 
 
 ajb Remote Working Arrangement:
 
 
 <ul>
 <li>
 Remote work refers to a work arrangement where employees perform their job duties from home.
 </li>
 </ul>
 
 
 
 
 
 Strategic Competencies:
 
 
 <ul>
 <li>
 Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans.
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Support in managing the social media channels for the Contact Center, Managing all customer-facing digital communication platforms.
 </li>
 <li>
 Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.
 </li>
 <li>
 Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.
 </li>
 <li>
 Seek opportunities to cross-sell bank products and services to customers during interactions based on identified needs.
 </li>
 <li>
 Support the achievement of assigned call center KPIs including call quality scores, service levels, and customer satisfaction targets.
 </li>
 <li>
 Inform customers clearly of available products, services, and relevant bank policies and procedures.
 </li>
 <li>
 Gather and document customer feedback, complaints, and escalation details accurately in the call center system.
 </li>
 <li>
 Help identify and escalate unresolved customer complaints or system issues to the Call Center Supervisor promptly.
 </li>
 <li>
 Coordinate with relevant internal departments to follow up on customer requests that require cross-functional resolution.
 </li>
 <li>
 Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's in Business Administration, Banking, or a relevant major.
 </li>
 <li>
 A relevant Professional Certificate is preferred.
 </li>
 <li>
 No experience is needed with Bachelor's degree or around 1 year of experience with Diploma's degree.
 </li>
 <li>
 Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Customer-Centric Approach
 </li>
 <li>
 Customer Complaint Resolution
 </li>
 <li>
 Regulatory Compliance and Risk Awareness
 </li>
 <li>
 Product Knowledge
 </li>
 </ul>
</div>

Call Center Agent - Social Media (Remote)

<div>Bring your energy to Aggreko as Customer Service Representative based in Riyadh 
You will act as the principle point of contact for our customers throughout the rental process of the order placed. Advocating on the customer at key touchpoints, this role collaborates with Sales, Operations, Credit Control, billing and Hire Coordination team to ensure great customer experience. 
What you&rsquo;ll do as Customer Service Representative:
<ul><li>Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes.</li><li>
Lead, support, and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.</li><li>
Oversee the department Dashboards, BTT and reports to maintain the set KPIs for the team.</li><li>
Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs</li><li>
Takes ownership of all reactive customer queries and follow ups on breakdowns, complaints, orders, liaising with the appropriate teams to ensure these are resolved promptly to the customer&rsquo;s satisfaction.</li><li>
Supports the sales function with regards to processing customer orders, change orders, post-order follow-up activities and in expediting the sales force order integration process.</li><li>
Communicates the customer requirements across multiple internal teams &amp; systems, ensuring all the operational &amp; internal teams are well versed with the customer requirements</li><li>
Accurate checks for new order documentation received from sales and supporting customer documents prior to integrations in M3 and maintain accurate customer and order records in Salesforce.</li><li>
Handle and follows up customer calls for order acknowledgement, delivery confirmation, on-hire, off-hire, exchanges, and missing equipment.</li><li>
Coordinate with Credit Control and Agent where required for approvals and support new customer setup requirements.</li><li>
Update order changes in T-agreement in Salesforce, including required system integrations.</li><li>
Create standard on-hire and off-hire folders and related contract documentation in Share Drive.</li><li>
Raise and follow up hire coordination cases, tasks with Contracts, Service, and Logistics teams.</li><li>
Track estimated end-of-hire dates, communicate updates to Hire coordination team.</li><li>
Issuance of hire/off-hire confirmations to clients via Salesforce confirmed internally with hire team.</li><li>
Follow up on LPOs, extensions for contracts with client, missing equipment and other customer requirements to support timely execution and invoicing.</li><li>
Maintains high levels of customer satisfaction and positively impacts the customer feedback KPIs</li></ul>
Here&rsquo;s what you&rsquo;ll get:<ul><li>
Minimum of 2 years of relevant customer service experience in a business-to-business environment, preferably within rental operations.</li><li>
PC literacy in a Microsoft environment and ERP system.</li><li>
Strong customer focus with a sense of urgency and attention to detail.</li><li>
Good written and verbal communication skills across all levels.</li><li>
Collaborative, results-oriented approach with the ability to self-manage.</li><li>
Ability to self-direct and self-manage</li><li>
Willingness to learn all aspects of the business</li></ul>
#LI-MK1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Customer Service Representative

Saudi Credit Information Company - SIMAH

<div>
 
 
 JOB PURPOSE / ROLE:
 
 
 
 Assist in handle, through the call center, the accurate and efficient provision of clarifications on products and management of disputes, in order to increase customer satisfaction and support the public image of SIMAH as neutral party.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Policies, Processes &amp; Procedures
 
 
 <ul>
 <li>
 Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 
 
 Day- to-day operations
 
 
 <ul>
 <li>
 Coordinate the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 
 
 Customer Service &ndash; Call Centre
 
 
 <ul>
 <li>
 Coordinate in Provides answers to the inquiries set by phone and other channels on SIMAH&rsquo;s products and services in order to promote and support the public image of SIMAH.
 </li>
 <li>
 Coordinate in Provides explanation and clarification to customers on credit reports, analyzing the different components of the report in order to enable their full understanding and acceptance from the customers.
 </li>
 <li>
 Assist in Handles the accurate and on time provision of first level of technical support to clients (members and customers) on technical issues, while escalates more complex problems to the relevant product channels.
 </li>
 <li>
 Assists in Opens ticket to the customer service system for commercial inquiries and following up on related customer inquiries.
 </li>
 </ul>
 
 
 
 
 
 Disputes Management
 
 
 <ul>
 <li>
 Effectively coordinates in handles and clarifies customer inquiries related to dispute cases.
 </li>
 <li>
 Assists in Escalates all disputes that were not resolved to the Disputes Resolution Officer for further analysis and management so as to support their resolution within then time limits specified in the bylaws.
 </li>
 <li>
 Assists in Gathers all information retrieved from customers and proceeds to their analysis in order to identify trends and proposes actions and initiatives that will support the effectiveness of the products, increase the level of customer satisfaction and support the brand image of SIMAH as a neutral party.
 </li>
 </ul>
 
 
 
 
 
 Consumer Product Promotion
 
 
 <ul>
 <li>
 Assists to promote the consumer products to the market during their communication with clients (inbound calls) and through &ldquo;cold calls&rdquo; (outbound calls), in order to increase their visibility and support the achievement of consumer products sales targets.
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Assists in the preparation of timely and accurate reports of SIMAH to meet company and department requirements, policies, and standards.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 Related Assignments
 
 
 <ul>
 <li>
 Performs other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 Bachelor or Diploma in related field.
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 0 - 1 years of experience in customer service call center.
 </li>
 </ul>
 
 
 
 
 
 Language:
 
 
 <ul>
 <li>
 English: Advanced.
 </li>
 <li>
 Arabic: Advanced.
 </li>
 </ul>
 
 
 
 
 
 Soft skills &amp;Technical Knowledge areas:
 
 
 <ul>
 <li>
 Very good knowledge of SIMAH&rsquo;s products and services.
 </li>
 <li>
 Experience in call center management and ticketing process.
 </li>
 <li>
 Very good knowledge of the products and practices of the financial sector.
 </li>
 </ul>
 
 
</div>

Customer Care Officer Pool

Coefficient Alliances & Ventures (Coefftalent)

<div>
 
 
 Engagement details:
 
 
 <ul>
 <li>
 
 Job Title:
 
 Cobranded Cards Product Management Specialist
 </li>
 <li>
 
 Client:
 
 Global Cards &amp; Payments Firm
 </li>
 <li>
 
 End-client:
 
 Leading Bank
 </li>
 <li>
 
 Employment type:
 
 Initial 12-month contract with strong potential for extension
 </li>
 <li>
 
 Location:
 
 Onsite in Riyadh
 </li>
 <li>
 
 Experience level:
 
 10-15 years
 </li>
 </ul>
 
 
 
 
 
 Role Overview:
 
 
 
 Our client, a
 
 Global Cards &amp; Payments firm
 
 , is engaged with a
 
 leading bank
 
 in the KSA region and is seeking to onboard a
 
 Cobranded Cards Product Management Specialist
 
 to drive the strategic development, commercialization, and lifecycle management of the client's cards portfolio, covering both core and co-branded products, with a focus on delivering sustainable revenue growth, improved customer engagement, and portfolio profitability while ensuring full regulatory compliance.
 
 
 
 
 
 The role includes end-to-end ownership of product strategy and execution - from defining CVPs and launching products to optimizing performance - alongside managing co-brand partnerships, fulfilling contractual obligations, and maximizing sponsorship value through integrated product and marketing strategies, while acting as a central coordinator across internal and external stakeholders to ensure seamless execution and delivery of measurable business outcomes.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support in managing the relationship with the sponsorship partner
 </li>
 <li>
 Support in ensuring contractual obligations is fulfilled, including branding exposure, asset utilization, and milestone delivery.
 </li>
 <li>
 Facilitate steering committees and milestone meetings with senior management to ensure alignment and timely execution.
 </li>
 <li>
 Lead the design and rollout of innovative card products tailored to market needs.
 </li>
 <li>
 Define product value propositions (CVPs) and pricing strategies.
 </li>
 <li>
 Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy
 </li>
 <li>
 Supports the commercialization of new products and launch of new products and solutions, by recommending pricing, providing sales tools and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions
 </li>
 <li>
 Manage integration with card processing systems, switches, and vendors.
 </li>
 <li>
 Provide technical support for card applications and resolve operational issues
 </li>
 <li>
 Ensure seamless delivery of regulatory changes and compliance adherence
 </li>
 <li>
 Identify opportunities to activate sponsorship assets (e.g., branding rights, experiences) across cardholder segments.
 </li>
 <li>
 Develop compelling campaign concepts that integrate sponsorship elements to boost card usage and engagement.
 </li>
 <li>
 Prepare business cases, creative briefs, and customer communication plans for each campaign
 </li>
 <li>
 Monitor campaign performance using dashboards and KPIs (e.g., spend uplift, activation rates, engagement metrics).
 </li>
 <li>
 Coordinate with analytics teams to extract insights and optimize future campaigns.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Finance, Marketing, or related field.
 </li>
 <li>
 Strong understanding of card payments, processing systems, and regulatory environments.
 </li>
 <li>
 10 to 15 years of proven experience in product development, portfolio management, and cross-functional collaboration.
 </li>
 <li>
 Excellent analytical, communication, and stakeholder management skills.
 </li>
 </ul>
</div>

Cobranded Cards Product Management Specialist

<div>Job Summary: 
Maharah Human Resources Company is seeking a detail-oriented and organized Accounts Receivable specialist to manage the company&rsquo;s invoicing and collections processes. The successful candidate will ensure timely and accurate recording of incoming payments, maintain customer account information, and support financial reporting.
Key Responsibilities:<ul><li>
Prepare and send invoices to clients accurately and on time
</li><li>Monitor accounts receivable aging and follow up with customers on overdue payments
</li><li>Maintain updated records of customer payments and account statuses
</li><li>Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted
</li><li>Collaborate with sales and finance teams to resolve billing discrepancies and inquiries
</li><li>Generate reports related to accounts receivable for management review
</li>Ensure compliance with company policies and relevant financial regulations 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, or related field
</li><li>Proven experience in accounts receivable or similar financial roles
</li><li>Strong knowledge of accounting principles and financial procedures
</li><li>Proficiency in accounting software and MS Excel
</li><li>Excellent attention to detail and organizational skills
</li><li>Good communication and interpersonal abilities
</li><li>Ability to manage multiple priorities and meet deadlines</li></ul></div>

Accounts Receivable

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