customer support specialist

Swatch

<div>
 
 Customer Care Specialist - Saudi only
 
 
 
 
 
 Mission
 
 
 To deliver a seamless and personalized customer experience by understanding customer needs, providing effective solutions, and supporting continuous improvement of service tools and processes. Through active communication, accurate reporting, and collaboration with internal teams, Customer Care strengthens brand loyalty and ensures high-quality support across all channels.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
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 You are in constant contact with our customers via various communication channels (e.g. e-mail, video call, live chat, social media) in order to identify their needs and derive measures from them.
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 Your tasks include actively researching current trends in this area in order to drive the optimization of existing tools.
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 You actively support the implementation of new projects.
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 You work closely with the respective departments.
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 You ensure the maintenance and operation of the customer care tools, as well as the creation of reports and the dispatch to Management
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 You perform minor service work on watches (adapting bracelets, changing batteries, etc.).
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 You take care of general, administrative office tasks.
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 REQUIREMENTS:
 
 
 
 
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 You have completed a good commercial training and have initial experience in the field of customer service.
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 You have a communicative and open-minded, customer-oriented approach.
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 You have a good command of the MS Office package, especially Excel, Word and PowerPoint, as well as SAP, Google Analytics and, ideally, Sales Force.
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 You appreciate technical innovations and tools.
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 You are business fluent Arabic English, any other language is a plus.
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 You are solution- and goal-oriented in your work.
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 You have a high degree of self-motivation to constantly develop yourself.
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 </ul>
 
 
</div>

Customer Care Specialist

Cequens

<div>About Deewan
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
Job Summary:
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.
Key Roles and Responsibilities:<ul><li>
Onboarding: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
Support &amp; Engagement: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
Relationship Building: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
Revenue Retention &amp; Expansion: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
Data Analysis &amp; Insights: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
Feedback &amp; Reporting: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
Collaboration: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul> 

Requirements 
Required Skills and Experience:<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

alinma

<div>
 
 
 Job Summary:
 
 
 
 Call Center job involves handling incoming or outgoing customer calls to provide support, address inquiries, resolve issues, and sometimes conduct sales. Professionals in this role act as the front line of customer service for an organization, aiming to deliver a positive experience and resolve concerns efficiently.
 
 
 
 
 
 
 Educational Qualifications:
 
 
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 Diploma degree
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 Bachelor&rsquo;s degree
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 Job-related Skills:
 
 
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 Communication Skills
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 Problem-Solving
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 Active Listening
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 Multitasking
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 Time Management
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 </ul>
</div>

Call Center Representative

Lendo | ليندو

<div>
 
 As we continue to grow at Lendo, we&rsquo;re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Handle incoming and outgoing customer calls to provide support and assistance.
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 Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
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 Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
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 Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
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 Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
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 Escalate complex or critical issues to the relevant teams or supervisors when required.
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 Maintain accurate records of all customer interactions in the system.
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 Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
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 Minimum 2 years of experience in Customer Service or Call Center operations.
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 Strong understanding of customer care techniques and strategies
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 Outstanding communication and interpersonal skills
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 Proficiency in relevant computer applications
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 Experience in SAMA and related SLA and KPI
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 BSc degree and English language is a must
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 </ul>
</div>

Customer Care Officer

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices.
 
 
 
 Key Responsibilities
 
 
 
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 Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
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 Ensure all responses are aligned with Tamara&rsquo;s tone of voice and customer experience guidelines.
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 Handle customer complaints, escalate complex issues, and follow up until resolution.
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 Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
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 Maintain SLAs, KPIs, and quality standards in all interactions.
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 Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
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 Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
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 Support in managing app reviews and public feedback professionally.
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 Track recurring issues and provide insights for continuous improvement.
 
 
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 Requirements
 
 
 
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 Experience in customer support or social media moderation.
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 Strong written communication skills in Arabic and English.
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 Ability to handle difficult customers with empathy and professionalism.
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 Familiarity with social media platforms and customer engagement tools.
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 Ability to multitask and work in a fast-paced environment.
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 Basic understanding of fintech or BNPL is a plus.
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 </ul>
</div>

Social Media Moderator

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our offices in Riyadh and is onsite
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
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 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
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 Identify customer questions, concerns, and overall needs.
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 Provide accurate answers and solutions to customer queries.
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 Reviewing customer accounts and transactions while resolving issues.
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 Giving detailed explanations of services.
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 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
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 Reviewing customer accounts and transactions while resolving issues.
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 Giving detailed explanations of services.
 
 
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 </ul>
 
 Your expertise
 
 
 
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 University Graduates.
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 Previous customer service experience is a plus.
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 Native Arabic speaker.
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 Fluency in English Language, B1 profile.
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 Ability to use computers.
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 Ability to use internet applications.
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 Great verbal &amp; written communication skills.
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 Ability to handle customers&rsquo; issues.
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 Ability to solve problems in a short period of time.
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 Flexibility with rotational working hours/days.
 
 
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 </ul>
 All qualified individuals are encouraged to apply.
</div>

Customer Care Advisor (Voice)

LAWAZEM

<div>LAWAZEM is excited to announce an opportunity for a detail-oriented and customer service-oriented professional to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating customer service activities and ensuring that our customers receive the highest level of service possible. You will act as a liaison between customers and various departments, helping to resolve issues and enhance customer satisfaction.
Responsibilities:<ul>
<li>Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.</li>
<li>Manage incoming customer inquiries through various channels, including phone, email, and chat.</li>
<li>Assist in resolving customer issues and complaints in a timely and effective manner.</li>
<li>Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.</li>
<li>Document customer interactions, feedback, and resolutions in the CRM system.</li>
<li>Prepare and analyze reports related to customer service operations and performance metrics.</li>
<li>Identify trends in customer feedback and collaborate with the team to implement improvements.</li>
<li>Train and mentor new customer service team members as needed.</li>
<li>Stay updated on product knowledge and industry trends to better assist customers.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience in a customer service or coordination role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle customer inquiries and issues with empathy and professionalism.</li>
<li>Proficiency in Microsoft Office Suite and CRM systems.</li>
<li>Ability to work independently and collaboratively in a remote environment.</li>
<li>Fluency in Arabic and English.</li></ul></div>

Customer Service Coordinator

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