associate / senior associate - consumer experience, ksa

account manager

sales manager

account management specialist Jobs in Riyadh

account management specialist

associate / senior associate - consumer experience, ksa Jobs in Riyadh

safety specialist

customer support specialist

Crane Worldwide Logistics SaudiArabiaLLC

<div>Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Service Specialist receives and responds to client inquiries and requests.

Essential Job Functions:
<ul>
<li>Responds to orders, general client inquiries, invoice questions and client complaints.</li>
<li>Resolves issues with orders, delivery dates or service.</li>
<li>Resolves the client's complaint; determining the cause of the problem; 
selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.</li>
<li>Other duties as assigned.</li>
</ul>
Physical Requirements:
<ul>
<li>Job may require extended sitting or standing, use of standard office equipment.</li>
</ul>
Other Skills and Abilities:
<ul>
<li>Problem Solving.</li>
<li>Freight Forwarding Knowledge.</li>
<li>Documentation Skills.</li>
<li>Resolving Conflict.</li>
<li>Ability to Multi-task.</li></ul> 


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
2 year(s): Experience as assembly line lead.</li></ul><h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader">
Behaviours</h4>
Required<ul><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Team player: Works well as a member of a group</li><li>
Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well</li></ul><h4 class="jobSectionHeader">
Motivation</h4>
Required<ul><li>
Self-starter: Inspired to perform without outside help</li><li>
Growth opportunities: Inspired to perform well by the chance to take on more responsibility</li><li>
Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation</li></ul></div>

Client Service Specialist

Tap Payments

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations team 
 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
 
As a Tapster you will:<ul><li>
Provide quality customer care to inbound calls, chat and emails</li><li>
Accurately categorize the reason for the customer call/chat</li><li>
Raise support tickets with complete information to enable tracking and resolution of customer requests</li><li>
Investigate and resolve customer complaints then close support tickets</li><li>
Maintain a database of customer information</li><li>
Escalate inquiries to the appropriate team</li><li>
Assist customers with registration or account creation</li><li>
Pass customer feedback onto the product or sales team to improve the organisation&rsquo;s offerings</li><li>
Respond promptly to customer inquiries</li><li>
Maintain a positive, empathetic, and professional attitude</li><li>
Capture customer satisfaction at the end of every interaction.</li><li>
Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li><li>
Contribute positively towards the achievement of performance targets in all aspects of the team&rsquo;s activities</li><li>
Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li><li>
Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li><li>
Work on a shift basis. (remote outside of business hours)</li><li>
Carry out other duties, as assigned based on the demands of the business and growth of the role 
</li></ul> 
What you will bring to the party:
<ul><li>Saudi national is a mandatory requirement for this role</li><li>
Bachelor&rsquo;s degree holder</li><li>
Ability to establish credibility and internal relationships</li><li>
Understanding of client/merchant/stakeholder care</li><li>
Awareness of how your role supports the business</li><li>
Enthusiasm for working in a growing fintech</li><li>
Ability to work in a team and follow daily tasks</li><li>
Skills and knowledge to actively participate in meetings</li><li>
Ability to deliver work on time</li><li>
Problem-solving and quick-thinking skills</li><li>
Ability to organize information and ask relevant questions</li><li>
Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
 
 
Are you ready to shape the future of payments in MENA?</div>

Merchant Experience Consultant

DXC Technology

<div>
 
 
 Role:
 
 
 
 Provide customer support for all Service 24/7.
 
 
 Contact with all required external entities banks, billers, suppliers, services provider and Venders, along with internal departments involved.
 
 
 The role involves analyzing, investigating, and resolving customer issues, ensuring high-level service and compliance with SLAs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Customer Support &amp; Communication:
 
 
 <ul>
 <li>
 Opening and tracking customer service tickets.
 </li>
 <li>
 Follow-ups with customers to ensure inquiries are resolved within agreed time frames.
 </li>
 <li>
 Ensuring no external requests are missed.
 </li>
 <li>
 Handling all inquiries and requests with professionalism.
 </li>
 </ul>
 
 
 Process Management:
 
 
 <ul>
 <li>
 Acting upon client requests following established processes.
 </li>
 <li>
 Managing the ownership of jobs across services and departments.
 </li>
 <li>
 Assisting with the onboarding of new banks, billers, and suppliers.
 </li>
 </ul>
 
 
 Problem Resolution &amp; Analysis:
 
 
 <ul>
 <li>
 Identifying, evaluating, and prioritizing customer problems.
 </li>
 <li>
 Analyzing reports for investigation purposes.
 </li>
 <li>
 Writing detailed analysis and solutions for different cases.
 </li>
 <li>
 Providing external customers with internal investigation updates.
 </li>
 </ul>
 
 
 Operational Efficiency:
 
 
 <ul>
 <li>
 Ensuring smooth delivery of daily business tasks and operations.
 </li>
 <li>
 Highlighting and resolving operational issues.
 </li>
 <li>
 Maintaining data for client requests and managing records.
 </li>
 </ul>
 
 
 Client Relationship &amp; Compliance:
 
 
 <ul>
 <li>
 Offering routine advice to external customers.
 </li>
 <li>
 Ensuring understanding and adherence to Service Level Agreements (SLAs) and KPIs.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 bachelor&rsquo;s degree in computer science or IT or equivalents.
 </li>
 <li>
 IT diploma (1-3 years of experience).
 </li>
 </ul>
 
 
 Skills
 
 :
 
 <ul>
 <li>
 Strong computer skills (MS Office).
 </li>
 <li>
 Good writing communication skills.
 </li>
 <li>
 Problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to work in a team and under pressure.
 </li>
 <li>
 Fluent in English and Arabic (both written and spoken).
 </li>
 <li>
 Customer focus and follow-up skills.
 </li>
 <li>
 Basic technical issue diagnosis and analysis skills.
 </li>
 <li>
 The role requires a proactive and detail-oriented approach to customer service, with a focus on timely problem resolution and operational efficiency.
 </li>
 <li>
 Effective communication, both with clients and internal teams, is essential.
 </li>
 <li>
 The ability to manage multiple tasks and maintain service quality under pressure is crucial.
 </li>
 </ul>
 
 
</div>

Service Desk Analyst -Saudi

Ibix Global Tech

Job description:bix Global Tech is actively seeking skilled individuals proficient in outbound technical support and capable of generating leads internationally. We are looking for proactive professionals who excel in communication and possess a knack for lead generation. As part of our team, you will be responsible for reaching out to potential clients, engaging them effectively, and nurturing leads to drive business growth. If you have prior experience in outbound technical support or call center roles and are ready to take on the challenge of generating leads on an international scale, we invite you to join us and contribute to our success.Responsibilities:<ul><li>Call customers to generate leads.</li><li>Conduct outbound calls to customers to provide technical support and assistance.</li><li>Identify and resolve technical issues proactively.</li><li>Communicate effectively with customers to understand their needs and address concerns.</li><li>Educate customers on product features, functionalities, and troubleshooting methods.</li><li>Document customer interactions and update records accurately in the database.</li><li>Follow up with customers to ensure issue resolution and customer satisfaction.</li><li>Meet or exceed call quotas and performance targets.</li><li>Collaborate with team members and supervisors to improve processes and customer experience.</li></ul>Skills Required:<ul><li>Excellent English Communication Skills (Mandatory)</li><li>Must know how to deal with customers with confidence, patience, politeness, tact, and diplomacy.</li><li>Lead Generation</li><li>Understanding key customers' individual needs and addressing them.</li><li>Strong negotiation and influencing skills</li><li>Building and maintaining profitable relationships with key customers</li><li>Bachelors. Candidates with an IELTS background can apply too.</li></ul>Note: We only consider those who are patinate and have Good PR (females are encourage to apply) Shifts: Morning Timings: 11am to 8pmJob Type: Full-timeAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Riyadh (Preferred)</li></ul>Work Location: In person

Sales Executive (hybrid)

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
a dedicated and experienced Service Delivery Specialist to oversee all aspects of non-listed items (NLI) within our organization by managing NLI cases, ensuring exceptional customer satisfaction, optimizing productivity, driving cost efficiencies, and maintaining high-quality work standards from our suppliers. Additionally, this role involves active participation in Field Modification Instruction (FMI) process and providing support to NLI Field Engineers (FE) as required. The Vendor Management Specialist will play a pivotal role in enhancing our operational performance through data-driven insights and process improvements<h1 class="jobSectionHeader">
Job Description</h1>
Key Responsibilities:<ul><li>
NLI Case Management: Handle all NLI-related cases efficiently, effectively addressing customer inquiries, concerns, and issues related to non-listed items. Collaborate closely with internal teams and suppliers to provide timely resolutions while maintaining a high level of customer satisfaction.</li><li>
Customer Satisfaction: Continuously strive to improve customer satisfaction by minimizing downtime for NLI cases. Implement strategies to enhance communication, responsiveness, and overall customer experience.</li><li>
Productivity Optimization: Develop and implement initiatives to improve productivity in NLI case management, focusing on streamlining processes, reducing response times, and enhancing overall efficiency.</li><li>
Cost Efficiency: Identify opportunities for cost savings and efficiencies in NLI management processes. Collaborate with suppliers to negotiate favorable terms while ensuring the highest quality of work.</li><li>
Quality Assurance: Ensure that work performed by suppliers meets rigorous quality standards. Monitor and evaluate the quality of work delivered and implement corrective actions as necessary.</li><li>
Dashboard Development: Create and maintain a comprehensive performance dashboard to measure key metrics, track progress, and identify areas for improvement in NLI case management and related processes.</li><li>
Process Improvement: Continuously analyze NLI management workflows, identifying bottlenecks and areas for enhancement. Propose and implement process improvements to drive greater effectiveness and efficiency.</li><li>
FMI Process Support: Assist the team in managing the Field Modification Instruction (FMI) process, collaborating with internal stakeholders to accurately identify and source materials required in the field.</li><li>
NLI Field Engineer Support: Provide timely and expert support to NLI Field Engineers when faced with complex challenges or requirements in the field, contributing to effective problem-solving and ensuring seamless operations.</li><li>
Master Planning: Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations.</li></ul>
Qualifications and Skills:<ul><li>
Bachelor&rsquo;s degree in, Engineering, supply chain management, or a related field (or equivalent work experience).</li><li>
Proven experience in vendor management, procurement, or supply chain roles, with a focus on non-listed items.</li><li>
Strong negotiation and communication skills, with the ability to build and maintain productive relationships with suppliers and internal teams.</li><li>
Analytical mindset with the ability to leverage data to drive decision-making and process improvements.</li><li>
Proficiency in creating and utilizing performance dashboards and metrics to measure and enhance performance.</li><li>
Exceptional problem-solving abilities and the capacity to manage multiple tasks simultaneously.</li><li>
Familiarity with Field Modification Instruction (FMI) processes is a plus.</li><li>
Detail-oriented with a commitment to maintaining high-quality standards.</li><li>
Strong organizational skills and the ability to work effectively in a fast-paced, dynamic environment.</li><li>
Proficiency in relevant software applications (e.g., Microsoft Office Suite, data analysis tools).</li><li>
Willingness to adapt to changing priorities and business needs.</li></ul>
Preferred Qualifications:<ul><li>
Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools</li><li>
Knowledge of ISO 13485 and CE Mark requirements</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Early Career Trainee - Service Delivery Specialist

<div>Position: Dealer Marketing Manager &ndash; Middle East
Location: Saudi
Reports to: Marketing &amp; PR Director Americas &amp; Europe &amp; MEA
About the role: The Senior Dealer Marketing Specialist &ndash; Middle East will be responsible for supporting dealer-led marketing activities across Middle East markets, ensuring effective local execution of regional marketing strategies, brand guidelines, and business objectives.
As marketing and sales operations are mainly managed by dealer partners in the region, this role will focus on dealer marketing coordination, execution support, weekend event follow-up, and performance tracking. The position works closely with dealer teams, regional sales and marketing teams, and external partners to enhance brand visibility, support customer engagement, and contribute to sales growth across the Middle East.
Key responsibilities:
Develop and execute marketing and trade marketing strategies tailored to Middle East markets.
Build and maintain strong relationships with local dealers and partners to ensure the successful execution of company plans and business objectives. Support dealer marketing planning and execution across the region.
Plan and implement in-store and outdoor marketing activities, retail campaigns, trade shows, exhibitions, roadshows, and dealer programs to enhance brand visibility and drive sales growth.
Coordinate and support dealer launch events, test drive activities, customer engagement programs, and regional activations.
Monitor and analyze market trends, competitor activities, customer insights, and sales performance to support data-driven decision-making and strategy optimization.
Manage and coordinate marketing materials, POSM, digital assets, and dealer communication to ensure brand consistency across all touchpoints.
Support budget tracking and marketing investment allocation to maximize campaign effectiveness and ROI.
Work closely with regional headquarters, sales teams, PR, digital marketing, and cross-functional teams to ensure aligned execution of marketing initiatives.
Track and report the effectiveness of dealer marketing campaigns and activities, ensuring alignment with overall business goals.
Provide regular reports, market feedback, and actionable insights to management regarding dealer marketing performance and market opportunities.
Identify and implement innovative marketing approaches and localized initiatives to strengthen brand positioning in the Middle East market.
Required Skills, Qualifications and Experience
Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or related field.
3&ndash;5 years of experience in dealer marketing, trade marketing, or channel marketing, preferably in the automotive, technology, or FMCG industries.
Experience working with dealer networks, distributors, or retail partners in Middle East markets.
Strong understanding of retail operations, dealer management, and consumer behavior in the Middle East region.
Experience in event management, trade marketing campaigns, and local market activations.
Strong organizational, communication, stakeholder management, and project coordination skills.
Data-driven mindset with analytical and reporting capabilities.
Fluent in English; Arabic is highly preferred.
Proficiency in Microsoft Office and marketing/reporting tools.
Ability to manage multiple projects simultaneously and work effectively in a fast-paced, multicultural environment with strong execution capability.</div>

Dealer Marketing Manager(passenger car) – Middle East

Red Sea Global

<div><div><div><div><div>Division: Land Operations
</div></div></div></div><div><div><div><div>Department: Land Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div>Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations. 


Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. 


Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions. 


We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time. 


Join our visionary team and help shape the future of transportation! 


Job Purpose: 

<ul>
<li>The Senior Specialist Staff Village Mobility Operations position is a vital position in the management of all residents' transport. Be that linking staff with their work-bound transport or general transport within the village for all residents.</li>
<li>A key aim is to streamline the Workforce journey, ensuring that Workforce gets to and from the bus Interchange to enable them to use the transport to their place of work smoothly and in a timely manner to perform their operational duties.</li>
<li>Transport within the village will be via Transit Buses and Buggies running on scheduled services 24/7 to support round-the-clock movement.</li></ul> 


Job Responsibilities: 

<ul>
<li>Supports and coordinates with the line manager in the implementation and operations phases.</li>
<li>Identify potential risks, issues, and challenges</li>
<li>Partner closely with the Senior Manager Operations &amp; Fleet to streamline transportation services for both internal and external clients, ensuring the safe and dependable operation.</li>
<li>Assume leadership in navigating unforeseen obstacles such as roadblocks, weather-related incidents, accidents, and the dynamic landscape of transportation within a community environment.</li>
<li>Collaborate intimately with the Management team to monitor and address any deviations from our Service Level Agreements (SLAs) related to transportation issues. Take decisive actions to ensure compliance and forestall recurring issues, thereby nurturing a flawless transportation experience.</li>
<li>Partner with your Manager to effectively resolve specific customer complaints. Swiftly address resource shortfalls to uphold business continuity and customer satisfaction.</li>
<li>Undertake the diligent task of monitoring service performance through regular audits and quality checks, consistently upholding the standards of safety, cleanliness, and service quality. Encourage your team to maintain high-performance standards.</li>
<li>Generate and deliver timely operational data and insights to the Manager on a weekly and monthly basis. This data will empower accurate reporting, meticulous planning, and insightful forecasting of fleet requirements, contributing to astute resource allocation.</li>
<li>Collaborate with your line Manager to adapt and fine-tune working schedules and routes as necessary. Show adeptness in adjusting to daily operational changes to ensure the seamless delivery of services.</li></ul> 


Job Requirements: 


Qualification and Experience 

<ul>
<li>Applicant must be 25 years old or above.</li>
<li>Proven experience in an operational mobility role or similar position for a minimum of 3 years.</li>
<li>A minimum of a high school diploma is required.</li>
<li>Tech-savvy with knowledge of fleet management systems.</li>
<li>Fast typing with experience in data entry.</li>
<li>Knowledge of depot and fleet procedures and guidelines for emergency situations.</li>
<li>Proficient in English (oral and written), Arabic proficiency is a nice-to-have.</li></ul> 


Skills 

<ul>
<li>Outstanding organizational and multitasking abilities.</li>
<li>Active listener with excellent communication skills.</li>
<li>Sound judgement and critical thinking.</li>
<li>Calm, rational behavior and attitude under stressful driving conditions are attributes of a professional, as are refraining from inappropriate or abusive language and gestures</li>
<li>Familiar with any Apps used in the vehicle for guidance and control while on tour.</li>
<li>Excellent time management skills.</li>
<li>Ability to work during evenings, on weekends, and on public holidays, as required.</li>
<li>Comply with all work instructions provided by the Line Manager, including other tasks such as after-care vehicle yard work, etc.</li>
<li>Strictly follow the assigned shift schedule.</li></ul> 


Job Context: 


This is a Senior Specialist role, reporting to the Manager of Staff Village Mobility Planning &amp; Operations in ensuring that all transport operating within Amaala Staff Village is run efficiently and effectively.</div></div></div></div></div>

Senior Specialist - Staff Village Mobility

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