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<div>About Deewan
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
Job Summary:
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.
Key Roles and Responsibilities:<ul><li>
Onboarding: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
Support &amp; Engagement: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
Relationship Building: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
Revenue Retention &amp; Expansion: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
Data Analysis &amp; Insights: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
Feedback &amp; Reporting: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
Collaboration: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul> 

Requirements 
Required Skills and Experience:<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

PulseMediaNL

<div>
 PulseMediaNL is seeking a skilled and solutions-driven Technical Support Specialist (Remote) to join our remote team. This role is critical in providing technical assistance, troubleshooting issues, and ensuring a smooth and reliable user experience across systems, platforms, and services while working in a fully remote environment.
 
 
 
 Responsibilities
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Respond to technical inquiries via email, chat, and phone in a timely and professional manner
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and system-related issues
 </li>
 <li>
 Guide users through step-by-step technical solutions and support processes
 </li>
 <li>
 Provide accurate information regarding systems, tools, and technical procedures
 
 
 </li>
 </ul>
 
 Issue Resolution &amp; Escalation
 
 
 
 <ul>
 <li>
 Investigate and resolve technical issues efficiently while maintaining high customer satisfaction
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate technical teams when necessary
 </li>
 <li>
 Track, document, and update support tickets and technical interactions in internal systems
 </li>
 <li>
 Follow up with users to ensure issues are fully resolved and systems are functioning properly
 
 
 </li>
 </ul>
 
 System Maintenance &amp; Support
 
 
 
 <ul>
 <li>
 Assist with system setup, configuration, and onboarding support for users
 </li>
 <li>
 Monitor system performance and report recurring issues or technical concerns
 </li>
 <li>
 Support software updates, maintenance activities, and troubleshooting processes
 </li>
 <li>
 Collaborate with internal teams to improve system reliability and operational efficiency
 
 
 </li>
 </ul>
 
 ﻿Documentation &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Maintain accurate records of technical issues, resolutions, and system updates
 </li>
 <li>
 Contribute to knowledge bases, FAQs, and internal technical documentation
 </li>
 <li>
 Identify trends in support requests and recommend process improvements
 </li>
 <li>
 Follow established technical support procedures and operational guidelines
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 About the Ideal Candidate
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in technical support, IT help desk, or a similar role
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Basic understanding of computer systems, software applications, and networks
 </li>
 <li>
 Ability to explain technical concepts clearly to non-technical users
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Detail-oriented with a proactive and customer-focused mindset
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Familiarity with ticketing systems, CRM platforms, or support tools is a plus
 </li>
 <li>
 Basic proficiency in Microsoft Office Suite or similar tools
 </li>
 <li>
 High school diploma or equivalent required; technical certifications or additional education are a plus
 
 
 </li>
 </ul>
 
 ﻿What We Offer
 
 
 
 <ul>
 <li>
 Meaningful contribution through hands-on technical support and problem-solving
 </li>
 <li>
 Remote-first flexibility to support work-life balance
 </li>
 <li>
 Opportunities for professional growth and technical skill development
 </li>
 <li>
 Collaborative and supportive team environment
 </li>
 <li>
 Competitive compensation aligned with experience
 </li>
 <li>
 Long-term stability within a growing and technology-focused organization
 
 
 </li>
 </ul>
 
 ﻿Diversity &amp; Inclusion
 
 
 
 We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.
</div>

Technical Support Specialist (Remote)

FedEx

<div>Field IT; Infrastructure; Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, &amp; 3Rd Party Organizations in the Diagnostics, Maintenance, &amp; Support of all Electronic Technologies, Networks, &amp; Software Applications Deployed; Performs Technical Support Problem Resolution &amp; Provides Input to the Isolation &amp; Resolution of Component, Network, Hardware, &amp; Software Problems 
Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise. 
Analytical Skills;Problem Solving Skills;Judgement &amp; Decision Making Skills;Influencing &amp; Persuasion Skills;Interpersonal Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Technology Services Specialist I (Saudi National Only)

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in the New Cairo Office , with additional regional and global support offices.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook).
 </li>
 <li>
 Ensure all responses are aligned with Tamara&rsquo;s tone of voice and customer experience guidelines.
 </li>
 <li>
 Handle customer complaints, escalate complex issues, and follow up until resolution.
 </li>
 <li>
 Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders.
 </li>
 <li>
 Maintain SLAs, KPIs, and quality standards in all interactions.
 </li>
 <li>
 Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues.
 </li>
 <li>
 Document customer interactions accurately using internal tools (e.g., CRM/Zendesk).
 </li>
 <li>
 Support in managing app reviews and public feedback professionally.
 </li>
 <li>
 Track recurring issues and provide insights for continuous improvement.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in customer support or social media moderation.
 </li>
 <li>
 Strong written communication skills in Arabic and English.
 </li>
 <li>
 Ability to handle difficult customers with empathy and professionalism.
 </li>
 <li>
 Familiarity with social media platforms and customer engagement tools.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Basic understanding of fintech or BNPL is a plus.
 </li>
 </ul>
</div>

Social Media Moderator

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services. This role will be based in our offices in Riyadh and is onsite

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities
<ul>
<li>Answer inbound phone calls, Emails and respond to live chats in an efficient manner.</li>
<li>Identify customer questions, concerns, and overall needs.</li>
<li>Provide accurate answers and solutions to customer queries.</li>
<li>Reviewing customer accounts and transactions while resolving issues.</li>
<li>Giving detailed explanations of services.</li>
<li>Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.</li>
<li>Reviewing customer accounts and transactions while resolving issues.</li>
<li>Giving detailed explanations of services.</li>
</ul>
Your expertise
<ul>
<li>University Graduates.</li>
<li>Previous customer service experience is a plus.</li>
<li>Native Arabic speaker.</li>
<li>Fluency in English Language, B1 profile.</li>
<li>Ability to use computers.</li>
<li>Ability to use internet applications.</li>
<li>Great verbal &amp; written communication skills.</li>
<li>Ability to handle customers&rsquo; issues.</li>
<li>Ability to solve problems in a short period of time.</li>
<li>Flexibility with rotational working hours/days.</li>
</ul>
All qualified individuals are encouraged to apply.</div>

Customer Care Advisor (Voice)

Boston Scientific

<div>Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.
Job Title: Customer Care Intern 
Location: Riyadh &ndash; Roshan Front 
Department: Customer Care KSA 
Duration: [6 months] 
Key Responsibilities<ul><li> 
Assist in tracking and updating order status using pre-prepared, non-sensitive reports.</li><li>Support the team in preparing daily and weekly operational summaries.</li><li>Coordinate with internal teams (e.g., logistics, warehouse, customer care) for status follow-ups.</li><li>Help maintain organized documentation and filing of operational records.</li><li>Support in preparing presentations and reports for internal meetings.</li><li>Perform general administrative tasks as required by the Customer Care team</li></ul> 
Qualifications &amp; Skills<ul><li> 
Business fluency in English and Arabic</li><li>Highly organized</li><li>Experience with and proficiency using SAP and the Microsoft Office suite of products (Excel, Powerpoint, Outlook)</li><li>Minimum education level: University (Bachelor&rsquo;s Degree)</li><li>A completed a degree in English, Business Administration, Supply chain, Logistics, or a related field</li><li>Strong attention to detail and leading skills</li><li>Good communication and interpersonal skills</li><li>Basic proficiency in Microsoft Excel, PowerPoint, and Word</li><li>Ability to handle tasks with confidentiality and professionalism</li><li>Eagerness to learn and contribute in a fast-paced environment</li></ul> 
Requisition ID: 628318 
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.</div>

KSA Customer Care Representative Intern - Tamher

Global Blue

<div><div>Key responsibilities
 
<ul><li>Communication with customers in written and via phone with defined SLA (response time) and quality standards
</li><li>Keeping records of customer&acute;s interaction and contacts
</li><li>Researching required information using internal systems and resources
</li><li>Communication and coordination with CS Team members, internal departments, and GB offices
</li><li>Following-up in customer inquiries not immediately resolved
</li><li>Identifying and escalating priority issues
</li><li>Recommending process improvements
</li><li>Duties and responsibilities can be changed after arrangement
</li><li></li><li>Principal accountably
</li><li>Providing customers with correct and complete information
</li><li>Ensuring maintaining of KPIs and SLAs
</li><li>Ensuring the contact logging software is correctly used to allow reports and analysis
</li><li>Maintaining internal rules
</li></ul>Qualifications
 
<ul><li>Secondary education degree or University degree (Bc/MA)
</li><li>Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
</li><li>Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
</li><li>PC literate with experience with MS Office
</li><li>Good communication skills
</li></ul>Key competencies
 
<ul><li>Previous experience in Customer Service is an advantage (international environment is a significant advantage)
</li><li>Customer oriented
</li><li>Attention to detail and accuracy
</li><li>Enjoys a fast paced, ever-changing environment
</li><li>Team player
</li><li>Good analytical skills, focused on problem solving
</li><li>Ability to handle stress
</li><li>Multi-tasking
</li><li>Experience with Salesforce</li></ul></div></div>

Customer Service Representative

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