customer success manager

sales specialist

customer service specialist Jobs in Riyadh

customer service specialist

technical support manager

technical support specialist Jobs in Riyadh

technical support specialist

customer support specialist

Metso

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
 
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
 
Job posting end date: 11/30/2025
 
Metso Saudi Arabia is looking for a Customer Service Specialist to join our Quote and Order Management Team. The successful candidate will be responsible for performing all necessary functions to ensure customer satisfaction.
 
Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
 
What You’ll Do
 
Monitor and manage customer portals daily to promptly address new Requests for Quotations (RFQs).
 Proficient in day-to-day customer service functions such as accurately preparing quotations, processing sales orders, and handling service requests to ensure customer satisfaction, as including invoicing.
 Handle LC (letter of credit) orders.
 Ensure trade compliance must haves.
 Collaborate closely with Site Account Managers to support client relationships and coordinate site operations.
 Work cross-functionally with sales, technical sales support, field service, logistics, finance and sourcing teams to streamline processes and deliver timely results.
 Take ownership of building and maintaining strong relationships with your customer contacts, acting as a trusted liaison.
 Utilize SAP, Salesforce, and other essential business systems confidently to manage workflows and data.
 Contribute actively as a key member of a dynamic Customer Service team committed to exceptional service and team success.
 Engage in continuous learning opportunities to develop your skills and build a solid foundation for career growth.
 Willing to travel internationally as per business requirements.
 
Who You Are
 
You bring 3 years of experience in customer service, administration, operations, or a related field.
 You excel at clear, professional communication and enjoy engaging with customers and solving challenges.
 Your English communication skills, both verbal and written, are strong and effective.
 You are tech-savvy, organized, detail-oriented, and comfortable navigating IT systems and software tools.
 You are motivated to grow and advance within a company that values and invests in its people.
 
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
 
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
 
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
 
metso.com

Customer service specialist

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants &mdash; ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships. 
</div><div>
 
You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Partner Communication &amp; Issue Resolution<ul>
<li>Provide support to Tabby partners and applicants across chat, email, and phone.</li>
<li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li>
Ensure accurate, timely resolution in line with SLAs and process guidelines. 
<li>
</li></ul></li><li>Process Adherence &amp; Quality<ul>
<li>Apply Partner Support procedures and knowledge-base materials consistently.</li>
<li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li>
Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions. 
<li>
</li></ul></li><li>Continuous Improvement<ul>
<li>Capture insights from partner queries to help identify gaps in workflows and policies.</li>
<li>Suggest improvements that enhance FCR and CSAT performance.</li>
Stay current on product, scoring, finance, and payout processes to provide accurate guidance. 
<li>
</li></ul></li><li>Collaboration &amp; Business Alignment</li>
<li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li>
<li>Support colleagues in achieving collective targets and maintaining a high-performance culture.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Strong fluency in Arabic and English (both written and verbal).</li>
<li>Bachelor&rsquo;s degree or higher (business, finance, marketing, operations, or related field preferred).</li>
<li>Experience in B2B support, call center, or customer operations is a plus.</li>
<li>Excellent communication, problem-solving, and relationship-building skills.</li>
<li>High attention to detail and ability to follow structured processes.</li>
<li>Resilience and confidence in handling demanding partners and escalations.</li>
<li>Analytical mindset and ability to turn data/feedback into action.</li>
<li>Self-motivated with strong ownership and accountability.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).</li>
<li>Bonus Multiplier for month-over-month performance improvement.</li>
<li>Growth Opportunities within Tabby based on business needs and results.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Specialist, Saudi Resident

BLS International

Role OverviewThe Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.Key Responsibilities&middot; Welcome and assist applicants with accurate information and professional guidance throughout the process.&middot; Review and verify documents as per company and client requirements.&middot; Manage application entry, appointment scheduling, and payment processing.&middot; Handle customer inquiries and resolve issues promptly and courteously.&middot; Coordinate with internal teams and external stakeholders for smooth operations.&middot; Ensure adherence to confidentiality and data protection protocols.&middot; Prepare daily operational and customer interaction reports.&middot; Support continuous improvement initiatives and uphold service excellence standards.Required Qualifications &amp; Experience&middot; Education: Bachelor&rsquo;s degree or equivalent qualification (preferably in Travel &amp; Tourism, Business Administration, or related field).&middot; Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.&middot; Languages: Fluency in Arabic and English (mandatory).&middot; Availability: Must be able to join immediately.&middot; Location: Based in Riyadh, KSA.Key Skills &amp; Competencies&middot; Strong communication and interpersonal skills.&middot; Excellent customer handling and problem-solving abilities.&middot; Attention to detail and ability to work under pressure.&middot; Professional demeanor with a service-oriented attitude.&middot; Proficient in MS Office and general computer applications.Why Join BLS International&middot; Opportunity to work with a globally reputed organization.&middot; Professional and multicultural work environment.&middot; Career growth opportunities within an expanding global network.Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per month

Customer Service Executive- Female

Eat At Home

Job SummaryKey Responsibilities- Handle inbound and outbound calls in a professional and friendly manner.- Respond to customer inquiries regarding products, services, pricing, and processes.- Provide accurate and clear information to customers.- Identify customer needs and offer appropriate solutions or support.- Escalate complex issues to relevant departments when necessary.- Support marketing campaigns through follow-up calls and customer engagement.- Assist in generating leads, collecting customer feedback, and updating the CRM system.- Promote company products and services through effective communication.- Maintain detailed and accurate call logs and reports.- Manage customer complaints professionally and ensure timely resolution.- Work closely with sales, marketing, and operations teams for smooth coordination.- Follow company communication procedures, guidelines, and policies.Required Qualifications &amp; Skills- Female candidate only.- High school diploma or bachelor's degree preferred.- Experience as a call center agent, telemarketer, or customer service representative.- Excellent verbal communication skills in Arabic (English is a plus).- Strong listening and problem-solving skills.- Basic computer skills and familiarity with CRM systems.- Customer-oriented mindset with a positive attitude.Personal Attributes- Professional, polite, and confident on the phone.- Strong organizational and multitasking abilities.- Ability to work independently and as part of a team.- Reliable, punctual, and committed to quality service.Benefits- Competitive salary package.- Professional training and development.- Career growth opportunities.- Supportive and friendly work environment.Job Type: Full-time

Job Description: Call Centre Representative (Female Fresher) Arabic Speaking

JD.COM

<div>
 
 About JD.com:
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue.
 
 
 
 
 
 Learn more about us: https://corporate.jd.com/
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our Operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer complaints related to abnormal or delayed package deliveries.
 </li>
 <li>
 Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
 </li>
 <li>
 Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
 </li>
 <li>
 Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
 </li>
 <li>
 Coordinate with overseas service providers and internal departments to ensure smooth operations.
 </li>
 <li>
 Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Location:
 
 Riyadh
 </li>
 <li>
 
 Experience:
 
 Minimum 2 years of online customer service experience.
 </li>
 <li>
 
 Languages:
 
 Fluent in
 
 Arabic &amp; English
 
 </li>
 <li>
 
 Skills:
 
 Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

Khereiji Showrooms Company Limited

<div>
 
 
 we are looking for candidates with medium-level experience, focusing on the following skills:
 
 
 <ol>
 <li>
 
 Maintenance of laptops and PCs (hardware and software).
 
 </li>
 <li>
 
 Basic networking knowledge.
 
 </li>
 <li>
 
 Good English communication skills.
 
 </li>
 </ol>
 
 
</div>

Explore 1978+ Customer support specialist in Riyadh this December. Find roles across top companies and apply now to boost your career.

1978 customer support specialist jobs IN Riyadh

Customer service specialist

Technical Support Specialist

Partner Support Specialist, Saudi Resident

Customer Service Executive- Female

Job Description: Call Centre Representative (Female Fresher) Arabic Speaking

Customer Service Specialist

Technical Support Specialist