customer care operations expert Jobs in Riyadh

customer care operations expert

customer service representative Jobs in Riyadh

customer service representative

customer care representative Jobs in Riyadh

customer care representative

client support executive

crm specialist

customer support specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 
 
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
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 Ready to work in the Support team.
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 Provide immediate response to customer inquiries in accordance with service standards.
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 Provide support to current installed based customers.
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 Provide the link between our customers and the InterSystems Global Support organization.
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 Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
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 Provide application support for the TrakCare Hospital Management System.
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 Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
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 Conduct individual and group training, product demonstrations and workshops as required.
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
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 Be a Subject Matter Expert (SME) for TrakCare.
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
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 If required, work with our partners to identify potential changes within the parameters of the product.
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 Participate in on-site support if required.
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 Participate in the on call 24-hour roster service.
 
 
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 Qualifications:
 
 
 
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 General aptitude for solving problems and using technology to improve processes.
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 Understanding and experience in product solutions support.
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 Understanding and experience with Hospital Information Systems.
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 Proven ability to think laterally and come up with innovative solutions for software product Support.
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 Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
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 An ability to handle multiple tasks simultaneously and within tight time constraints.
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 Proven ability to work through problems with different customer groups achieving positive outcomes.
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 Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
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 Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
 
 
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 Education and Training:
 
 
 
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 BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
 
 
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 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

RCM Application Support Specialist

NICE ONE

<div>Nice one, a leading innovator in digital retail and e-commerce, is seeking a dedicated and customer-focused professional to join our support team as a Customer Service Representative. If you excel at building positive connections, thrive in fast-paced digital environments, and have a passion for delivering outstanding support, this is your opportunity to make a difference at one of the region&rsquo;s most ambitious online retailers. Bring your service skills, problem-solving mindset, and collaborative spirit to a vibrant company where your contributions will drive customer satisfaction and loyalty.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Customer Service, Support Operations, and Digital Experience</h2><ul>
<li>Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and other digital platforms, ensuring an excellent experience with every interaction.</li>
<li>Problem Resolution: Efficiently resolve customer issues including order status, returns, delivery inquiries, and product information while maintaining an empathetic approach.</li>
<li>Knowledge Sharing: Stay up-to-date with Nice one&rsquo;s latest products, promotions, and policies to provide accurate answers and helpful recommendations that enhance the customer experience.</li>
<li>Order Support: Manage, track, and update customer orders using our e-commerce and CRM systems, ensuring accuracy, timeliness, and clear communication throughout the process.</li>
<li>Feedback Collection: Capture valuable customer insights, feedback, and pain points, sharing them with relevant teams to support continuous improvement in our products and services.</li>
<li>Team Collaboration: Partner with sales, logistics, and technical teams to ensure a seamless customer journey and resolve more complex inquiries effectively.</li>
<li>Reporting: Record and track common customer issues, call trends, and resolutions for ongoing analysis and service optimization.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Customer Support, Digital Tools, and Communication</h3><ul>
<li>High school diploma or equivalent required; post-secondary education in Business, Communication, or a related field is a plus.</li>
<li>Proven experience in customer service, client support, or call center environments, ideally within e-commerce or retail sectors.</li>
<li>Excellent written and verbal communication skills in both Arabic and English, supporting effective interaction with diverse customers.</li>
<li>Comfortable with digital platforms, customer relationship management (CRM) systems, and online order management tools.</li>
<li>Strong problem-solving abilities, with a proactive, solutions-driven attitude.</li>
<li>Organized, attentive to detail, and able to prioritize tasks in a fast-paced, dynamic support environment.</li>
<li>Team-oriented, respectful, and committed to promoting an inclusive and equitable workplace.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Customer Service Excellence and E-Commerce Support</h4><ul>
<li>Passion for delivering high-quality customer experiences and resolving issues efficiently.</li>
<li>Adaptability to shifting digital trends and evolving customer expectations.</li>
<li>Professionalism, ethical standards, and a strong customer-first mindset in every interaction.</li>
<li>Cultural sensitivity, respect, and dedication to fair treatment for all customers and colleagues.</li>
<li>Commitment to upholding a diverse, gender-neutral, and supportive team culture where everyone succeeds.</li>
</ul><h5 class="jobSectionHeader">What Nice one Offers &ndash; Grow Your Customer Service Career</h5><ul>
<li>A dynamic and welcoming team culture that rewards collaboration, learning, and initiative.</li>
<li>Clear pathways for advancement within the exciting digital retail and e-commerce industry.</li>
<li>Ongoing professional development, mentoring, and customer service training to boost your expertise.</li>
<li>Opportunities to showcase your talent and progress in line with your achievements and goals.</li>
<li>Flexible work arrangements that promote work&ndash;life balance and accommodate personal needs.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Start Your Customer Support Journey with Nice one</h6>
If you are enthusiastic about supporting customers and eager to play a key role in a leading e-commerce company, we want to hear from you. Nice one celebrates diversity and invites candidates of all genders, backgrounds, and identities to join our inclusive team. Submit your resume today and launch your career as our next Customer Service Representative&mdash;help us deliver exceptional digital experiences across the region!</div>

Customer Service Representative

BLS International

Role OverviewThe Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.Key Responsibilities&middot; Welcome and assist applicants with accurate information and professional guidance throughout the process.&middot; Review and verify documents as per company and client requirements.&middot; Manage application entry, appointment scheduling, and payment processing.&middot; Handle customer inquiries and resolve issues promptly and courteously.&middot; Coordinate with internal teams and external stakeholders for smooth operations.&middot; Ensure adherence to confidentiality and data protection protocols.&middot; Prepare daily operational and customer interaction reports.&middot; Support continuous improvement initiatives and uphold service excellence standards.Required Qualifications &amp; Experience&middot; Education: Bachelor&rsquo;s degree or equivalent qualification (preferably in Travel &amp; Tourism, Business Administration, or related field).&middot; Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.&middot; Languages: Fluency in Arabic and English (mandatory).&middot; Availability: Must be able to join immediately.&middot; Location: Based in Riyadh, KSA.Key Skills &amp; Competencies&middot; Strong communication and interpersonal skills.&middot; Excellent customer handling and problem-solving abilities.&middot; Attention to detail and ability to work under pressure.&middot; Professional demeanor with a service-oriented attitude.&middot; Proficient in MS Office and general computer applications.Why Join BLS International&middot; Opportunity to work with a globally reputed organization.&middot; Professional and multicultural work environment.&middot; Career growth opportunities within an expanding global network.Job Type: Full-timePay: &#65020;4,500.00 - &#65020;5,000.00 per month

Customer Service Executive

Al Madeena Laboratory Soil & Material Testing

Job Overview: The Customer Service Advisor will handle customer interactions to ensure all inquiries and requests are resolved efficiently. This position requires attention to detail, clear communication, and a focus on maintaining service quality standards.Main Duties and Responsibilities:<ul><li>Receive and respond to incoming calls, emails, and messages from customers.</li><li>Provide accurate information about products, services, and policies.</li><li>Record customer concerns and follow up until issues are resolved.</li><li>Escalate technical or complex cases to the appropriate department.</li><li>Maintain records of customer communication in the company database.</li><li>Assist in improving customer support procedures by identifying common issues.</li><li>Adhere to company service standards and compliance requirements.</li></ul>Requirements:<ul><li>High school diploma or equivalent; higher education preferred.</li><li>Previous experience in a call center or customer service environment is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Basic computer literacy, including familiarity with office software and CRM systems.</li><li>Ability to manage time effectively and prioritize multiple tasks.</li><li>Calm and professional approach when dealing with difficult situations.</li></ul>Employment Details:<ul><li>Full-time position.</li><li>Working hours and shifts may vary based on operational needs.</li><li>Training will be provided prior to starting the role.</li></ul>Job Type: Full-time

Customer Services Advisor

شركة مسارات الجود للخدمات التجارية

Receptionist and Customer Service

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates
 
 proficient in Arabic - speaking, writing &amp; reading.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
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 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
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 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
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 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
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 Complete ad-hoc assignments from CX Functional team.
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 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
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 Requirements
 
 
 
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 Advanced skill in Excel &amp; PowerPoint.
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 Proficient in Arabic - speaking, writing &amp; reading.
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 Good Communication Skills in both Arabic and basic communication in English.
 
 
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 To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
 
 
 This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Associate (Arabic speaker only)

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF Lifestyle | Customer Care
 
 
 
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 
 
 
 ROLE PROFILE
 
 
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 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. Process all customer requests accurately and efficiently. Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options,
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 Communicate pertinent information to all Contact Center associates. Communicate effectively and efficiently with all company associates and business contacts. Maintain an awareness and remain sensitive to the business demands and limitations of the Distri
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 Actively participate in regular team meetings and leadership meetings, as required. Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
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 Leads the Way &ndash; Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create posit
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 Thinks Group &ndash; Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborate
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 E-Commerce channel to achieve the yearly financial target. All CRM cases to be acknowledged within 24 hours, solution provided within 48 hours, resolved within 72 hours. All customers request through multiple channels are acknowledged within 1 hour.
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 Possess a complete understanding of training and communication resources relevant to the position.
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 Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
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 REQUIREMENTS
 
 
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 High School Certificate
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 Retail or sales background
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 English &amp; Arabic speaker
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 Minimum 1 year of experience in Customer services
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 WHAT WE OFFER
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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</div>

Customer Care Representative

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