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customer experience specialist Jobs in Riyadh

customer experience specialist

customer service representative Jobs in Riyadh

customer service representative

customer support specialist

RedBox SA

<div>
 The Customer Experience Specialist serves as the
 <em>
  voice of the customer
 </em>
 within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Escalation &amp; Issue Management
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Handle and monitor customer escalations and ensure timely resolution.
  </li>
  <li>
   Follow up with internal teams to guarantee issues are addressed and closed.
  </li>
  <li>
   Provide clear and professional updates to customers throughout the resolution process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   2. Customer Journey Improvement
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Review and assess customer interactions across all touchpoints.
  </li>
  <li>
   Identify friction points and recommend improvements.
  </li>
  <li>
   Support the development of better processes, policies, and service workflows.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   3. Feedback Collection &amp; Analysis
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Analyze customer feedback, surveys, reviews, and ratings.
  </li>
  <li>
   Identify trends, recurring issues, and areas of opportunity.
  </li>
  <li>
   Prepare regular reports highlighting insights and improvement suggestions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   4. Cross-Functional Collaboration
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Work closely with departments such as Operations, Product, Technology, Sales, and Support.
  </li>
  <li>
   Ensure customer concerns are prioritized and acted upon.
  </li>
  <li>
   Facilitate communication between teams to maintain a unified customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   5. Service Quality Enhancement
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Contribute to initiatives that improve service consistency and customer satisfaction.
  </li>
  <li>
   Support quality audits, customer journey mapping, and root-cause investigations.
  </li>
  <li>
   Participate in launching new services or updates while ensuring customer needs are represented
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-3 years of experience in Customer Experience, Support, Operations, or a related field.
  </li>
  <li>
   Strong communication skills, both written and verbal.
  </li>
  <li>
   Ability to analyze data and identify patterns.
  </li>
  <li>
   Highly organized with strong follow-up skills.
  </li>
  <li>
   Customer-focused mindset and problem-solving abilities.
  </li>
  <li>
   Proficiency in using CRM or customer support tools is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Private Health Insurance
  </li>
  <li>
   Performance Bonus
  </li>
 </ul>
</div>


Customer Experience Specialist

Redbox Technologies

<div><p>The Customer Experience Specialist serves as the <i>voice of the customer</i> within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.</p><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Escalation &amp; Issue Management</b></h3><ul>
<li>Handle and monitor customer escalations and ensure timely resolution.
</li><li>Follow up with internal teams to guarantee issues are addressed and closed.
</li><li>Provide clear and professional updates to customers throughout the resolution process.
</li></ul><h3 class="jobSectionHeader"><b>2. Customer Journey Improvement</b></h3><ul>
<li>Review and assess customer interactions across all touchpoints.
</li><li>Identify friction points and recommend improvements.
</li><li>Support the development of better processes, policies, and service workflows.
</li></ul><h3 class="jobSectionHeader"><b>3. Feedback Collection &amp; Analysis</b></h3><ul>
<li>Analyze customer feedback, surveys, reviews, and ratings.
</li><li>Identify trends, recurring issues, and areas of opportunity.
</li><li>Prepare regular reports highlighting insights and improvement suggestions.
</li></ul><h3 class="jobSectionHeader"><b>4. Cross-Functional Collaboration</b></h3><ul>
<li>Work closely with departments such as Operations, Product, Technology, Sales, and Support.
</li><li>Ensure customer concerns are prioritized and acted upon.
</li><li>Facilitate communication between teams to maintain a unified customer experience.
</li></ul><h3 class="jobSectionHeader"><b>5. Service Quality Enhancement</b></h3><ul>
<li>Contribute to initiatives that improve service consistency and customer satisfaction.
</li><li>Support quality audits, customer journey mapping, and root-cause investigations.
</li><li>Participate in launching new services or updates while ensuring customer needs are represented.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul>
<li>1&ndash;3 years of experience in Customer Experience, Support, Operations, or a related field.
</li><li>Strong communication skills, both written and verbal.
</li><li>Ability to analyze data and identify patterns.
</li><li>Highly organized with strong follow-up skills.
</li><li>Customer-focused mindset and problem-solving abilities.
</li><li>Proficiency in using CRM or customer support tools is a plus.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>Private Health Insurance</li>
<li>Performance Bonus</li></ul></div>

Gathern

<div><p>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.</p><p>
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.</p><p>
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Stryker

<div><h3 class="jobSectionHeader"><b>Why join Stryker?</b></h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader"><b>
Job description</b></h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<br>
<div><h3 class="jobSectionHeader"><b>
We are looking for a Clinical Support Specialist in the Abha area to provide direct support for all Stryker products associated with Trauma and Extremities procedures.</b></h3><h3 class="jobSectionHeader"><b>
What you will do:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Attend cases and service existing and new customer base within the theatre and clinical environment</b></h3></li><li><h3 class="jobSectionHeader"><b>
Leads communication with stakeholders, presents finding and manages key client relationships.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Providing theatre and wider HCP staff within depth training on Stryker products</b></h3></li><li><h3 class="jobSectionHeader"><b>
Plan, execute and monitor all measures necessary to help achieve industry-leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad range of customers.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Conducts trials and evaluations of products in theatre and clinical environments as required.</b></h3></li></ul><h3 class="jobSectionHeader"><br>
<b>
What you need:</b></h3><h3 class="jobSectionHeader"><b>
Required:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Minimum 2 years of relevant experience in clinical support.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ideally experience in Trauma and Extremities, or in Orthopedics generally.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Analytical thinking.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ability to work in a collaborative manner with colleagues and customers.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ability to self-motivate and work under pressure.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Preferred:</b></h3><p></p><h3 class="jobSectionHeader"><b>
Certified Theatre Practitioner or ODA, professional training in a medical environment.</b></h3><h3 class="jobSectionHeader"><b>
Industry background also advantageous.</b></h3></div>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Clinical Support Specialist, Abha

Al Falah Auto

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  <span>
   At Falah Car Rental Company, we provide an exceptional car rental experience that's as memorable as the journey itself. We understand that choosing the right car rental service is crucial, and we take immense pride in what our valued customers have to say about us.
  </span>
 </p>
 <p>
  <span>
   18 Locations in Saudi Arabia
  </span>
 </p>
 <p>
  <span>
   Explore convenience and accessibility through Al Falah Car Rental Company's extensive presence in Saudi Arabia. We prioritize your convenience with our widespread locations, providing access to a wide variety of impeccably maintained vehicles. Whether you're planning city escapades or family road trips, our extensive fleet includes compact cars and spacious SUVs to cater to your needs. Count on our welcoming and proficient team to ensure a seamless and stress-free rental experience.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on-site role for a Customer Service Representative located in Jeddah. The Customer Service Representative will be responsible for providing high-quality support to customers, addressing their inquiries and concerns, and ensuring overall customer satisfaction.&nbsp;
  <span>
   A key challenge lies in achieving the highest possible rental ratio across the branch&rsquo;s fleet,
  </span>
  &nbsp;include handling active communication among colleagues and operation management , emails, and face-to-face interactions to assist customers with their needs and inquiries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; needed competences&nbsp;
  </strong>
 </p>
 <p>
  <span>
   High school&nbsp;&nbsp;/ diploma or equivalent
  </span>
 </p>
 <p>
  Customer Service, Customer Support, and Customer Experience skills
 </p>
 <p>
  Experience in customer service is preferable
  <span>
   , and&nbsp;
  </span>
  understanding and addressing customer inquiries and concerns
 </p>
 <p>
  Strong communication and interpersonal skills
 </p>
 <p>
  Ability to work on-site&nbsp;
  <span>
   and cover other sites if needed&nbsp;
  </span>
 </p>
 <p>
  <span>
   Basic communicative English&nbsp;
  </span>
  <span>
   is preferred
  </span>
 </p>
</div>


Customer Service Representative

Aseel Sohar International

<p>Aseel Sohar International L.L.C. is seeking a Customer Service Representative to manage inquiries, orders, and support for our tissue paper products. This role is responsible for handling direct communication with customers, distributors, and internal teams to ensure smooth order processing and client satisfaction. The position reports to the Sales Manager or Office Manager.</p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and company messaging channels regarding product information, pricing, and order status.</li><li>Process customer orders, prepare sales invoices, and coordinate with the logistics team to schedule deliveries.</li><li>Update and maintain accurate customer records and order details in the company&rsquo;s system or database.</li><li>Assist in managing accounts for existing distributors and retailers, including tracking regular orders and addressing routine requests.</li><li>Liaise with the sales, production, and warehouse teams to resolve order-related issues, such as stock availability or delivery timelines.</li><li>Handle and document customer feedback, complaints, or returns, and escalate complex cases to the supervisor as needed.</li><li>Prepare and send order confirmations, delivery notes, and proforma invoices as required.</li><li>Support the sales team by providing basic product information and preparing customer sales reports.</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent; additional certification or training in customer service is a plus.</li><li>Minimum of 2 years of experience in a customer service role, preferably in manufacturing, FMCG, or distribution.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with order management systems or basic CRM software.</li><li>Strong communication skills in English; proficiency in Arabic is required.</li><li>Ability to multitask, manage time effectively, and work accurately in a fast-paced environment.</li><li>Professional and patient demeanor with strong problem-solving skills.</li></ul><p>نوع الوظيفة: دوام كامل</p>

alinma

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  Call Center job involves handling incoming or outgoing customer calls to provide support, address inquiries, resolve issues, and sometimes conduct sales. Professionals in this role act as the front line of customer service for an organization, aiming to deliver a positive experience and resolve concerns efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Diploma degree
  </li>
  <li>
   Bachelor&rsquo;s degree
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job-related Skills:
  </strong>
 </p>
 <ul>
  <li>
   Communication Skills
  </li>
  <li>
   Problem-Solving
  </li>
  <li>
   Active Listening
  </li>
  <li>
   Multitasking
  </li>
  <li>
   Time Management
  </li>
 </ul>
</div>


Call Center Representative

Explore 1784+ Customer support specialist in Riyadh this December. Find roles across top companies and apply now to boost your career.

1784 customer support specialist jobs IN Riyadh

Customer Experience Specialist

Customer Experience Specialist

Guest Relations Associate

Clinical Support Specialist, Abha

Customer Service Representative

Customer Service Representative

Call Center Representative