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AtkinsRéalis

<div>
 
 Overview
 
 
 
 The focus of this role is to provide prompt and efficient response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.
 
 
 Your role
 
 
 <ul>
 <li>
 Ensure efficient day-to-day running of the Computer Aided Facilities Management (CAFM) solution by maintaining system performance, providing input for configuration tasks, and supporting administration activities to ensure efficient business continuity.
 </li>
 <li>
 Support quality checking and integration of data via quality checking on information for compliance with standards and procedures.
 </li>
 <li>
 Function as a focus and support point for information and communication between the organization and the customer
 </li>
 <li>
 Receive Service Centre requests (telephone calls, e-mails, and reception) from all service areas.
 </li>
 <li>
 Initiating of details of all calls into data base and following up details of action and outcome.
 </li>
 <li>
 Provides assistance on work order implementation through issuance of update and report generation.
 </li>
 <li>
 Dispatches issues as per defined escalation list and monitors unresolved issues.
 </li>
 <li>
 Improve the performance and efficiency of the maintenance management system on site through maintaining knowledge-based learning and data collection on integrated workplace management system.
 </li>
 <li>
 Update our internal databases with information about technical issues and useful discussions with customers.
 </li>
 <li>
 Follow up with customers to ensure their technical issues are resolved.
 </li>
 <li>
 Coordinate the creation of new asset codes for property and community management functions to ensure asset/location data is available within systems for executing operations and maintenance tasks.
 </li>
 <li>
 Provide accurate data and supporting information for weekly and monthly reporting cycles to ensure management on fully informed on progress.
 </li>
 <li>
 Helpdesk shall be in operations 24 hours 365 days a year and shall have on call Manager/Supervisor contactable 24 hours a day and staff will be expected to work as required to operation on a rostered basis
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 University/college degree is an asset.
 </li>
 <li>
 High school diploma
 </li>
 <li>
 Excellent telephone manner with the ability to accurately follow detailed work procedures and instructions.
 </li>
 <li>
 Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
 </li>
 <li>
 Bilingual language skills a plus, especially Arabic, English, Malayalam, Tagalog, Hindi, and Urdu.
 </li>
 <li>
 Ability to communicate effectively at all levels of the organization with a good knowledge Microsoft Office and good keyboard skills.
 </li>
 <li>
 Excellent telephone manner, good written communication skills
 </li>
 <li>
 Experience as a Customer Support Specialist or similar CS role
 </li>
 <li>
 Experience using help desk software and remote support tools.
 </li>
 <li>
 Understanding of how CRM systems work.
 
 
 </li>
 </ul>
 Rewards &amp; benefits
 
 
 Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
 
 
 
 This Includes
 
 
 
 <ul>
 <li>
 Tax-free salary.
 </li>
 <li>
 Life insurance coverage.
 </li>
 <li>
 Medical insurance.
 </li>
 <li>
 Annual leave balance.
 </li>
 <li>
 Company gratuity scheme.
 </li>
 <li>
 Discretionary bonus program.
 </li>
 <li>
 Annual flight contribution.
 </li>
 <li>
 Transportation &amp; housing allowances.
 </li>
 <li>
 Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
 
 
 </li>
 </ul>
 
 About AtkinsR&eacute;alis
 
 
 
 We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
 
 
 Find out more.
</div>

Helpdesk Operative (Saudi National)

<div><h2 class="jobSectionHeader">Overview</h2>
The focus of this role is to provide prompt and efficient response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.<h2 class="jobSectionHeader">
Your role</h2><ul><li>
Ensure efficient day-to-day running of the Computer Aided Facilities Management (CAFM) solution by maintaining system performance, providing input for configuration tasks, and supporting administration activities to ensure efficient business continuity.</li><li>
Support quality checking and integration of data via quality checking on information for compliance with standards and procedures.</li><li>
Function as a focus and support point for information and communication between the organization and the customer</li><li>
Receive Service Centre requests (telephone calls, e-mails, and reception) from all service areas.</li><li>
Initiating of details of all calls into data base and following up details of action and outcome.</li><li>
Provides assistance on work order implementation through issuance of update and report generation.</li><li>
Dispatches issues as per defined escalation list and monitors unresolved issues.</li><li>
Improve the performance and efficiency of the maintenance management system on site through maintaining knowledge-based learning and data collection on integrated workplace management system.</li><li>
Update our internal databases with information about technical issues and useful discussions with customers.</li><li>
Follow up with customers to ensure their technical issues are resolved.</li><li>
Coordinate the creation of new asset codes for property and community management functions to ensure asset/location data is available within systems for executing operations and maintenance tasks.</li><li>
Provide accurate data and supporting information for weekly and monthly reporting cycles to ensure management on fully informed on progress.</li><li>
Helpdesk shall be in operations 24 hours 365 days a year and shall have on call Manager/Supervisor contactable 24 hours a day and staff will be expected to work as required to operation on a rostered basis</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
University/college degree is an asset.</li><li>
High school diploma</li><li>
Excellent telephone manner with the ability to accurately follow detailed work procedures and instructions.</li><li>
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel</li><li>
Bilingual language skills a plus, especially Arabic, English, Malayalam, Tagalog, Hindi, and Urdu.</li><li>
Ability to communicate effectively at all levels of the organization with a good knowledge Microsoft Office and good keyboard skills.</li><li>
Excellent telephone manner, good written communication skills</li><li>
Experience as a Customer Support Specialist or similar CS role</li><li>
Experience using help desk software and remote support tools.</li><li>
Understanding of how CRM systems work.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</div>

NICE ONE

<div>Join Nice One as a Customer Service Representative to deliver outstanding support to our customers, handle inquiries across channels, and help maintain a positive brand experience. This role is open to all candidates and supports diversity and inclusion. The ideal candidate is patient, communicative, and customer-focused with the ability to resolve issues efficiently while representing Nice One professionally.
<h2 class="jobSectionHeader">
Primary Responsibilities &ndash; Provide timely, accurate, and friendly customer support</h2>
<ul>
<li>Respond to customer inquiries via phone, email, chat, and social media in a professional and courteous manner, following company guidelines and tone.</li>
<li>Resolve customer issues and complaints by identifying root causes, proposing solutions, and escalating to appropriate teams when necessary to ensure timely resolution.</li>
<li>Process orders, returns, exchanges, and refunds accurately in the company systems while ensuring adherence to policies and quality standards.</li>
<li>Document customer interactions and maintain detailed, accurate records in the CRM to support follow-up and continuous improvement.</li>
<li>Collaborate with operations, logistics, and store teams to track order status, inventory availability, and delivery exceptions that affect customers.</li>
<li>Provide clear product and service information, including troubleshooting steps, warranty guidance, and service timelines to set accurate customer expectations.</li>
<li>Contribute to knowledge base updates and suggest process improvements based on recurring customer feedback and trends.</li>
<li>Meet individual and team KPIs for response time, resolution rate, customer satisfaction (CSAT), and quality assurance metrics.</li>
<li>Promote a respectful, inclusive customer experience and follow all company policies and local regulations related to customer service.</li>
</ul>
<h3 class="jobSectionHeader">Qualifications and Skills &ndash; Customer-focused with strong communication ability</h3>
<ul>
<li>High school diploma or equivalent; additional training in customer service, communication, or related fields is a plus.</li>
<li>Previous experience in customer service, call center, retail support, or a related role is preferred.</li>
<li>Excellent verbal and written communication skills in Arabic; English proficiency is an advantage for cross-team collaboration and reporting.</li>
<li>Comfortable using CRM systems, ticketing tools, and basic office software (Google Workspace or equivalents).</li>
<li>Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Empathetic, patient, and able to de-escalate tense situations while maintaining professionalism.</li>
<li>Flexible availability to work shifts including weekends and occasional evenings as required by business needs.</li>
</ul>
<h4 class="jobSectionHeader">Personal Attributes &ndash; Service-oriented, reliable, and collaborative</h4>
<ul>
<li>Customer-first mindset with a friendly, approachable demeanor.</li>
<li>Dependable and punctual, demonstrating integrity and accountability in daily responsibilities.</li>
<li>Team player who supports colleagues and contributes to a positive, inclusive workplace culture.</li>
<li>Adaptable and open to feedback, continuously seeking ways to improve personal and team performance.</li>
<li>Calm under pressure and able to prioritize tasks to meet service-level expectations.</li>
</ul>
<h5 class="jobSectionHeader">Benefits and Work Conditions &ndash; Competitive package and learning opportunities</h5>
<ul>
<li>Competitive salary with performance-based incentives and recognition programs.</li>
<li>Local role with opportunities for career growth within Nice One and training in customer service best practices and systems.</li>
<li>On-the-job training at no cost to employees and ongoing coaching to develop customer care skills.</li>
<li>Employee benefits consistent with company policy and local labor regulations.</li>
<li>An inclusive workplace that values diversity and equal opportunity for all applicants.</li>
</ul>
<h6 class="jobSectionHeader">How to Apply &ndash; Join Nice One&rsquo;s customer support team</h6>

If you are a dedicated customer service professional or motivated candidate ready to support customers and contribute to an exceptional brand experience, submit your CV through our online recruitment portal. Please include your city of residence, relevant customer service experience, and availability. We welcome applicants from all backgrounds and look forward to reviewing your application.</div>

Customer Service Representative

Lendo

<div>As we continue to grow at Lendo, we&rsquo;re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets. 
Key Responsibilities:<ul><li>
Handle incoming and outgoing customer calls to provide support and assistance.
</li><li>Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
</li><li>Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
</li><li>Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
</li><li>Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
</li><li>Escalate complex or critical issues to the relevant teams or supervisors when required.
</li><li>Maintain accurate records of all customer interactions in the system.
</li><li>Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.</li></ul> 
Qualifications:<ul><li>
Minimum 2 years of experience in Customer Service or Call Center operations.</li><li>
Strong understanding of customer care techniques and strategies</li><li>
Outstanding communication and interpersonal skills</li><li>
Proficiency in relevant computer applications</li><li>
Experience in SAMA and related SLA and KPI</li><li>
BSc degree and English language is a must</li></ul></div>

Customer Care Officer

Lendo | ليندو

<div>
 
 As we continue to grow at Lendo, we&rsquo;re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Handle incoming and outgoing customer calls to provide support and assistance.
 </li>
 <li>
 Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
 </li>
 <li>
 Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
 </li>
 <li>
 Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
 </li>
 <li>
 Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
 </li>
 <li>
 Escalate complex or critical issues to the relevant teams or supervisors when required.
 </li>
 <li>
 Maintain accurate records of all customer interactions in the system.
 </li>
 <li>
 Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Service or Call Center operations.
 </li>
 <li>
 Strong understanding of customer care techniques and strategies
 </li>
 <li>
 Outstanding communication and interpersonal skills
 </li>
 <li>
 Proficiency in relevant computer applications
 </li>
 <li>
 Experience in SAMA and related SLA and KPI
 </li>
 <li>
 BSc degree and English language is a must
 </li>
 </ul>
</div>

Giant of Nature Organic & Natural Products Ltd.

Job SummaryGiant of Nature Wellness Ltd. is seeking a friendly and customer-focused Customer Service Representative to join our team in Riyadh. The successful candidate will be responsible for handling customer inquiries, providing product information, and ensuring a high level of customer satisfaction. This role is ideal for individuals who enjoy helping customers and working in a fast-paced retail or wellness environment.Responsibilities<ul><li>Respond to customer inquiries via phone, email, and in-person interactions</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Maintain records of customer interactions and transactions</li><li>Assist customers with orders, returns, and product inquiries</li><li>Coordinate with internal teams to ensure customer needs are met</li><li>Follow up with customers to ensure satisfaction</li></ul>Requirements / Qualifications<ul><li>Previous experience in customer service or a related role preferred</li><li>Strong communication and interpersonal skills</li><li>Problem-solving abilities and a customer-first mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with Microsoft Office</li><li>Fluency in English (Arabic is preferred)</li><li>Must be based in Saudi Arabia or willing to relocate</li></ul>Compensation and BenefitsSalary: SAR 3,500 &ndash; SAR 5,500 per month (depending on experience)Benefits:<ul><li>Paid annual leave</li><li>End-of-service benefits as per Saudi Labor Law</li><li>Training and development opportunities</li><li>Supportive and collaborative work environment</li><li>Career growth opportunities</li></ul>Application ProcessInterested candidates are invited to submit their updated CV along with a brief cover letter outlining their customer service experience and interest in the role.Only shortlisted candidates will be contacted.Job Type: Full-timePay: ﷼3,500.00 - ﷼5,000.00 per monthWork Location: In person

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Explore 1215+ Customer support specialist in Riyadh this April. Find roles across top companies and apply now to boost your career.

1215 customer support specialist jobs In Riyadh

Helpdesk Operative (Saudi National)

Helpdesk Operative (Saudi National)

Customer Service Representative

Customer Care Officer

Customer Care Officer

Customer Service Representative

RCM Application Support Specialist