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administrative assistant senior

office administrator

Brigham and Women's Hospital, Inc.

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
The Senior Administrative Assistant provides high-level administrative support to the Reproductive Endocrinology &amp; Infertility Division. Position requires advanced administrative skills and experience in Outlook calendar management and Microsoft Office Suite. The candidate should possess a high degree of organization, the ability to prioritize assignments, respond to inquiries in a timely manner, follow up and communicate on outstanding issues. The Senior Administrative Assistant utilizes an enormous amount of judgment and discretion in dealing with confidential and sensitive matters for patients and in screening and handling certain routine and administrative functions on behalf of the Division of Reproductive Endocrinology &amp; Infertility.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
PRINCIPAL DUTIES AND RESPONSIBILITIES:<br>
<ul><li>Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.</li><li>Assist in the planning and execution of special projects and events.</li><li>Oversee office supplies inventory, ordering, and distribution.</li><li>Arrange logistics for internal and external meetings, including room bookings and catering.</li><li>Handle incoming and outgoing correspondence, including emails, letters, and phone calls.</li><li>Monitor project timelines and ensure deadlines are met.</li><li>Manage and maintain assigned physicians&rsquo; CVs, licensure, and tracking CMEs</li><li>Ensure office equipment is properly maintained and serviced.</li><li>Serve as the primary point of contact between assigned physicians and internal/external stakeholders.</li><li>Organize and maintain office files, both electronic and physical.</li><li>Manage and maintain assigned physicians&rsquo; schedules, including appointments, meetings, and travel arrangements.</li><li>Schedule, coordinate, and facilitate meetings, including preparing agendas, taking minutes, and following up on action items.</li><li>Prepare, review, and edit reports, presentations, and other documents.</li><li>Coordinate with IT for technical support and equipment needs.</li><li>Draft and distribute memos, announcements, and other communications as directed.</li><li>Provide cross coverage as needed</li><li>Follow HIPAA guidelines for the management of patient privacy and confidentiality.</li><li>Other duties, as assigned.</li></ul></div><p></p><p><br>
Education<br>
High School Diploma or Equivalent required or Associate's Degree Business Administration preferred or Associate's Degree Related Field of Study preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
Experience<br>
Experience in an administrative role, preferably in a healthcare setting 5-7 years required and Experience supporting senior-level staff 1-2 years preferred</p><p></p><div>
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:<br>
<ul><li>Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook).</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and problem-solving skills.</li><li>Familiarity with hospital administration processes and healthcare regulations.</li><li>Professional demeanor and ability to interact effectively with all levels of staff.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Occasionally (3-33%)
</li></ul><ul><li>Walking Occasionally (3-33%)
</li></ul><ul><li>Sitting Constantly (67-100%)
</li></ul><ul><li>Lifting Occasionally (3-33%) 20lbs - 50lbs
</li></ul><ul><li>Carrying Occasionally (3-33%) 20lbs - 50lbs
</li></ul><ul><li>Pushing Rarely (Less than 2%)
</li></ul><ul><li>Pulling Rarely (Less than 2%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Occasionally (3-33%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Rarely (Less than 2%)
</li></ul><ul><li>Crouching Rarely (Less than 2%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Occasionally (3-33%)
</li></ul><ul><li>Gross Manipulation (Handling) Constantly (67-100%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Hybrid<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
75 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$20.84 - $29.79/Hourly<p></p><p><b><br>
Grade</b></p>
4<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Senior Administrative Assistant - OBGYN

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Summary<br>
<br>
This position is responsible for providing high-level administrative support to the executive and management teams. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various clerical duties. The position is critical in ensuring efficient office operations and may also lead junior administrative staff.<br>
<br>
Does this position require Patient Care? No<br>
<br>
Essential Functions<br>
<ul><li>Manage and maintain executive schedules, including appointments, meetings, and travel arrangements.
</li><li>Prepare, review, and edit reports, presentations, and other documents.
</li><li>Handle incoming and outgoing correspondence, including emails, letters, and phone calls.
</li><li>Organize and maintain office files, both electronic and physical.
</li><li>Schedule, coordinate, and facilitate meetings, including preparing agendas, taking minutes, and following up on action items.
</li><li>Arrange logistics for internal and external meetings, including room bookings and catering.
</li><li>Serve as the primary point of contact between executives and internal/external stakeholders.
</li></ul>-Draft and distribute memos, announcements, and other communications as directed. -Oversee office supplies inventory, ordering, and distribution.
<br>
<ul><li>Ensure office equipment is properly maintained and serviced.
</li><li>Coordinate with IT for technical support and equipment needs.
</li><li>Assist in the planning and execution of special projects and events.
</li><li>Monitor project time lines and ensure deadlines are met.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p><b>
Typical schedule - M-F 8am-4:3pm.</b></p><p></p><div>
Education<br>
High School Diploma or Equivalent required or Associate's Degree Business Administration preferred or Associate's Degree Related Field of Study preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
Experience<br>
Experience in an administrative role, preferably in a healthcare setting <b>5-7 years required</b> and Experience supporting senior-level staff 1-2 years preferred<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook).</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and problem-solving skills.</li><li>Familiarity with hospital administration processes and healthcare regulations.</li><li>Professional demeanor and ability to interact effectively with all levels of staff.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
75 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$20.84 - $29.79/Hourly<p></p><p><b><br>
Grade</b></p>
4<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Administrative Assistant Senior

Linedata

<div><p>We are seeking an experienced Benefits &amp; Payroll specialist to provide maternity leave coverage for our North America HR team.</p><p>
This role will be responsible for the administration of employee benefits programs, payroll auditing, leave management, open enrollment support, vendor management, and benefits compliance activities.</p><p>
The ideal candidate will have hands-on experience with ADP Workforce Now Benefits Administration and payroll processes.</p><p><b>
Key Responsibilities</b></p><ul><li><p>
Administer employee benefit programs, including medical, dental, vision, life, disability, retirement, and leave benefits.</p></li><li><p>
Manage benefit enrollments, employee changes, terminations, carrier integrations, and ongoing data reconciliation across benefit platforms.</p></li><li><p>
Review monthly benefit invoices, validate enrollment data, and coordinate related purchase orders.</p></li><li><p>
Serve as the primary administrator for ADP Workforce Now Benefits, including system updates, benefit configuration, and Open Enrollment support.</p></li><li><p>
Partner with benefit carriers, brokers, and ADP to resolve eligibility, billing, and file feed discrepancies.</p></li><li><p>
Support and coordinate annual Open Enrollment activities, employee communications, and vendor presentations.</p></li><li><p>
Administer leave of absence programs, including disability and paid family leave, while coordinating with payroll, employees, managers, and third-party administrators.</p></li><li><p>
Audit payroll for benefit deductions, employee contributions, and benefit-related changes to ensure accuracy.</p></li><li><p>
Complete benefit-related compliance reporting, filings, audits, and year-end processes.</p></li><li><p>
Respond to employee inquiries and provide ongoing support regarding benefits and payroll-related matters.</p></li></ul><p><b>
Qualifications</b></p><ul><li><p>
5+ years of benefits administration experience.</p></li><li><p>
Strong experience with ADP Workforce Now Benefits Administration.</p></li><li><p>
Payroll processing, auditing, or payroll review experience required.</p></li><li><p>
Experience managing Open Enrollment and vendor relationships.</p></li><li><p>
Knowledge of leave administration, benefits compliance, and employee benefits programs.</p></li><li><p>
Strong attention to detail, organizational skills, and ability to work independently in a fast-paced environment.</p></li></ul><p><b>
Employment Details</b></p><ul><li><p>
Employment type: Part-time temporary employee</p></li><li><p>
Assignment: Maternity-leave coverage</p></li><li><p>
Anticipated duration: August 2026 through February 2027</p></li><li><p>
Schedule: 24 hours per week, Tuesday through Thursday</p></li><li><p>
Location: Boston office preferred, with flexibility for remote work</p></li><li><p>
Compensation: $65&ndash;$75 per hour</p></li></ul></div><p></p>

Benefits & Payroll Specialist

<div><div><p><b>Primary Purpose of Position:</b></p><p>
Coordinate and implement office, retail, and community marketing initiatives for assigned properties.</p><p><b>
Essential Functions:</b></p><p><b>
Marketing</b></p><ul><li><p>
Assist in the planning and execution of promotions and events to increase traffic and engagement for the assigned properties, including office client, community, and visitor engagement</p></li><li><p>
Oversee signage program which includes maps, directories, and retail promotional signage, if applicable. Coordinate updates regularly</p></li><li><p>
Maintains websites, social media, and mobile app content updates; tracks basic engagement metrics and ensures content accuracy</p></li><li><p>
Assist in planning and execution of the assigned properties social media campaigns throughout the year, including content creation, social partnerships, effective data tracking and social media reporting</p></li><li><p>
Promote and publicize new amenities and community offerings, informing the general public, office clients, and the hospitality industry</p></li><li><p>
Proof composite campaign designs; create a wide range of different marketing materials</p></li><li><p>
Develop and maintain positive relationships with retailers; coordinate programs and promotions and market services to retailers</p></li><li><p>
Participate in the ideation, planning and execution of annual office client appreciation events and promotions</p></li><li><p>
Coordinate new office client onboarding/welcome materials and welcome events</p></li></ul><p><b>
Events, Communications &amp; Public Relations</b></p><ul><li><div>
Coordinate and execute events, promotions, and campaigns in assigned properties with strong attention to detail; manages vendors, timelines, and on-site delivery</div></li><li><p>
Communicate consistently and effectively with customers, retailers and employees to educate them on marketing programs, obtain their participation, and assist them with questions, concerns or problems</p></li><li><p>
Assist in creating and maintaining positive relations with office clients and retailers via regular proactive communication, meetings and routine follow-up. Assist in new retailer orientation meetings to review welcome package, move-in requirements, general property information, rules &amp; regulations etc.</p></li><li><p>
Assist with prospecting of potential advertisers and sponsors for assigned properties and events, and support fulfillment of sponsor entitlements, advertising commitments, and requests for information</p></li><li><p>
Assist with planning and execution of Boston region internal events including BXP University and annual All Associates event</p></li></ul><div><p><b>
Community Relations</b></p><ul><li><p>
Liaise with office clients to support marketing goals around added amenities and activations.</p></li></ul></div><ul><li><div>
Assist in identifying and targeting appropriate community partners for mutually beneficial activations.</div></li></ul></div><p><b>
General</b></p><ul><li><p>
Work with Marketing &amp; Property Management team for development of annual budget. Report on quarterly forecast and variance.</p></li><li><p>
Provide support for regional marketing initiatives as assigned.</p></li></ul><p></p><p><b><br>
Region/Building Specific Functions:</b></p><ul><li><p>
Perform other duties as assigned.</p></li></ul><p><b>
Requirements and Qualifications:</b></p><ul><li><p>
A BA/BS degree in Marketing, Communications or related field required.</p></li><li><p>
A minimum of 2-5 years of experience in marketing communications, administrative support or property management required with social media and event management experience.</p></li><li><p>
Excellent oral and written communications skills.</p></li><li><p>
Knowledge of basic web design, graphic design, and desktop publishing programs preferred. (Word Press, Adobe Creative Suite)</p></li><li><p>
Ability to create timelines, exceed deadlines and juggle many projects simultaneously.</p></li><li><p>
Ability to work independently, as well as part of a team.</p></li><li><p>
Creativity and ability to initiate ideas and develop programs.</p></li><li><p>
Flexibility with work schedule as work on nights and weekends is required when marketing events are occurring or are requiring preparation.</p></li><li><p>
Experience in providing direction to external designers, printers, and other vendors.</p></li><li><p>
Proficiency in Microsoft Office Applications.</p></li></ul><p></p><p><b><br>
Physical Requirements:</b></p><ul><li><p>
Involves work of a general office nature usually performed sitting such as operation of a computer.</p></li><li><p>
Involves work of a general office nature usually performed standing such as operation of a fax and printer.</p></li><li><p>
Involves work such as tours and onsite event execution throughout property portfolio usually performed by standing, walking, and by climbing stairs.</p></li><li><p>
Involves movement between departments to facilitate work.</p></li></ul><p></p><p><b><br>
Internal and External Contacts:</b></p><ul><li><p>
Regularly interfaces both verbally and in writing, with tenant contacts, with the leasing, construction, development and financial teams as well as external vendors, construction professionals, consultants, and with the general public.</p></li></ul><p></p><p><b><br>
Reporting Structure:</b></p><ul><li><p>
This position reports to the Vice President of Regional Marketing</p></li><li><div>
This position coordinates with regional property management staff at assigned properties.</div></li></ul><div></div><p><b><br>
Salary Range:</b></p><p>
$69,010 - $95,985. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.</p><p></p><p><br>
BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.</p></div>

Marketing Coordinator

Boston Children's Hospital

<p></p><div><div><div><div>The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.<br>
<b>Key responsibilities</b><ul><li>
Customer Service:<ul><li>
Demonstrating positive and effective customer service that supports departmental and hospital operations.</li><li>
Greeting, screening and directing patients, families and visitors.</li><li>
Registering new patients upon arrival.</li></ul></li><li>
Patient Registration/Discharge:<ul><li>
Monitoring clinic activity to ensure best possible patient experience.</li><li>
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.</li><li>
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.</li><li>
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.</li></ul></li><li>
Scheduling:<ul><li>
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.</li><li>
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.</li></ul></li><li>
Administration:<ul><li>
Maintaining personal calendars for physician/supervisor(s).</li><li>
Scheduling meetings, programs and events.</li><li>
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.</li><li>
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.</li><li>
Participating in the purchasing of inventory.</li><li>
Providing routine clerical support as needed.</li></ul></li><li>
Technology:<ul><li>
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.</li><li>
Enrolling patients and caregivers in patient portal.</li></ul></li></ul><br>
<b>
Minimum qualifications</b><br>
<b>Education:</b><ul><li>
A high school level of education, bachelor&rsquo;s degree preferred</li></ul><b>
Experience:</b><ul><li>
Prior customer service or administrative experience preferred</li><li>
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations</li><li>
The ability to work with diverse internal and external constituencies</li></ul><b>
Schedule: Monday-Friday, Rotating morning shifts (630a-8:30a start to 2p-5p end time), 40 hours weekly</b></div>
</div><div><p><b>Status</b></p>
<div>Full-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Temporary
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>40
</div></div><div><p><b>Pay Range</b></p>
<div>$15.00-$63.19 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Temp- Patient Experience Representative I- Radiology

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Department: DOM<br>
<br>
Schedule: Monday - Friday, Normal Business Hours, Onsite<br>
<br>
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass &amp; more!<br>
<br>
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you&rsquo;ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you&rsquo;ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.<br>
<br>
The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.<br>
<br>
What You'll Do:<br>
<br>
<ul><li>Schedule patient appointments and maintain appointment records.</li><li>Assist callers with inquiries and coordinate appointments.</li><li>Process billing forms and scan documents into patient medical records (LMR).</li><li>Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
</li><li>Perform advanced scheduling functions, including surgical scheduling and schedule management.</li><li>Provide functional guidance to Office and Practice Assistants.</li><li>Support the Supervisor in overseeing daily practice operations.</li><li>Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.</li><li>Collect patient co-payments as needed.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p><b>
Education</b></p><ul><li>
High School Diploma or equivalent required.</li></ul><p></p><p><b>
Experience</b></p><ul><li>
3&ndash;5 years of office experience required.</li></ul><p></p><p><b>
Skills &amp; Knowledge</b></p><ul><li>
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).</li><li>
Knowledge of office operations and standard administrative procedures.</li><li>
Strong phone, customer service, verbal, and written communication skills.</li><li>
Ability to compose, edit, and proofread professional correspondence.</li><li>
Excellent organizational, multitasking, and time-management skills.</li><li>
Ability to follow established processes and work effectively within a team environment.</li><li>
Strong attention to detail and accuracy.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Why Join Mass General Brigham?</b></p><p></p><ul><li><b>
Work for a world-renowned healthcare system</b> known for excellence in patient care, research, and innovation.</li><li><b>
Grow your career</b> through internal mobility, professional development, and advancement opportunities.</li><li><b>
Enjoy comprehensive benefits</b> including competitive pay, health coverage, retirement plans, and generous paid time off.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
123 Main Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p><ul><li>/</li></ul><p></p><p><b><br>
Grade</b></p>
4<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Senior Practice Assistant

<p></p><div><div><div><div>The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.<br>
<b>Key responsibilities</b><ul><li>
Customer Service:<ul><li>
Demonstrating positive and effective customer service that supports departmental and hospital operations.</li><li>
Greeting, screening and directing patients, families and visitors.</li><li>
Registering new patients upon arrival.</li></ul></li><li>
Patient Registration/Discharge:<ul><li>
Monitoring clinic activity to ensure best possible patient experience.</li><li>
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.</li><li>
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.</li><li>
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.</li></ul></li><li>
Scheduling:<ul><li>
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.</li><li>
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.</li></ul></li><li>
Administration:<ul><li>
Maintaining personal calendars for physician/supervisor(s).</li><li>
Scheduling meetings, programs and events.</li><li>
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.</li><li>
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.</li><li>
Participating in the purchasing of inventory.</li><li>
Providing routine clerical support as needed.</li></ul></li><li>
Technology:<ul><li>
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.</li><li>
Enrolling patients and caregivers in patient portal.</li></ul></li></ul><br>
<b>
Minimum qualifications</b><br>
<b>Education:</b><ul><li>
A high school level of education, bachelor&rsquo;s degree preferred</li></ul><b>
Experience:</b><ul><li>
Prior customer service or administrative experience preferred</li><li>
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations</li><li>
The ability to work with diverse internal and external constituencies</li></ul><b>
Schedule: Fri-Sat, 11p-7a, Sun 3p-11p (24hrs), 100% onsite</b></div>
</div><div><p><b>Status</b></p>
<div>Part-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Temporary
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>24
</div></div><div><p><b>Pay Range</b></p>
<div>$15.00-$63.19 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Temp- Patient Experience Rep (Weekend Overnights/Eve)

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