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senior client success manager

Angeles Ojeda Professional Services

<p><b>Job Summary</b></p><p>Angeles Ojeda Professional Services is seeking an experienced and relationship-focused Senior Client Success Manager to oversee client engagement operations, customer success initiatives, and service delivery performance across the organization.</p><p>This role is ideal for a professional who enjoys building long-term client relationships, improving customer experience strategies, and leading customer-focused operational initiatives in a fast-paced business environment. The successful candidate will play a key role in strengthening client satisfaction, supporting operational efficiency, and ensuring consistent delivery of high-quality support services.</p><p>We are looking for a proactive and organized leader with strong communication skills, customer success management experience, and a passion for delivering exceptional client experiences.</p><p><b>What You'll Do</b></p><ul><li>Oversee daily client success and customer engagement operations</li><li>Manage customer relationship strategies and client retention initiatives</li><li>Monitor client satisfaction metrics and identify opportunities to improve service delivery</li><li>Handle escalated client concerns and ensure timely issue resolution</li><li>Collaborate with internal departments to maintain efficient customer support operations</li><li>Prepare operational reports, customer insights, and performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for customer-facing teams</li><li>Improve operational procedures related to customer success and client engagement workflows</li><li>Maintain accurate records of customer interactions, service activities, and reporting data</li><li>Coordinate communication between clients and internal operational departments</li><li>Support service quality improvement and customer experience initiatives</li><li>Assist with continuous improvement projects related to customer success operations</li></ul><p><b>Requirements</b></p><ul><li>5+ years of experience in client success management, customer relations, account management, customer support leadership, or client services</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing customer-facing workflows and service delivery operations</li><li>Strong analytical, problem-solving, and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced operational environment</li><li>Experience with CRM systems, reporting tools, and customer engagement platforms preferred</li><li>Degree or diploma in Business Administration, Communications, Customer Service, or related field preferred</li></ul><p><b>Why Work With Us</b></p><p>At Angeles Ojeda Professional Services, we believe strong client relationships and operational excellence are essential to long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.</p><p>Our organization values professionalism, teamwork, customer satisfaction, and continuous improvement. You will have the opportunity to lead meaningful client success initiatives while working alongside experienced professionals in a growing business environment.</p><p>الراتب المدفوع: ﷼١٨٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Senior Client Success Manager

Fulkrum

<div><p>Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide.</p>
<p>
Our commitment to excellence has been recognised with prestigious awards, including the King's Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale-Up Award at the WESCA North America Awards (2024). Most recently, Fulkrum was named the 2025 winner in the People, Culture &amp; Optimisation category at the EIC North &amp; Central America Regional Awards.</p><br>
<p></p>
<p>
Our Al Khobar Office is currently seeking a highly motivated<b> Business Graduate</b> to join our dynamic team.</p><p></p><p><b><br>
Role Overview:</b></p>
<p>
The Business Graduate will join the regional operations team, gaining hands-on experience across key departments such as Administration, Commercial, Coordination, Inspection, Key Account Management, and HR. This role provides exposure to our global business model and services, including Third-Party Inspection, Expediting, AIM, and Technical Staffing Solutions. Working alongside regional teams and leadership, you will support daily operations, cross-functional projects, and learn how our offices in the Middle East and worldwide collaborate to deliver client-focused solutions.</p><br>
<p></p>
<p><b>
Main Responsibilities (include but not limited to):</b></p>
<ul>
<li>Support day-to-day operations within the Al Khobar office and assist regional teams.</li>
<li>Help with general administration tasks, including documentation, reporting, and record-keeping.</li>
<li>Learn about Fulkrum&rsquo;s business model and the roles of different departments, including Coordination, Commercial, Inspection, HR, and Business Development.</li>
<li>Contribute to cross-functional projects and initiatives to gain a holistic understanding of the business.</li>
<li>Assist in preparing presentations, reports, and data for internal and client use.</li>
<li>Provide ad-hoc support to the management team as required.</li></ul><br>
<p></p>
<p><b>
Relevant Skills &amp; Competencies</b></p><p></p><p><b><br>
Technical &amp; Administrative Skills</b></p>
<ul>
<li>Strong understanding of service order management and contract execution processes.</li>
<li>Experience with SLA monitoring, performance metrics, and compliance tracking.</li>
<li>Proficiency in documentation control, reporting, and dashboard management (Excel, Power BI, or similar tools).</li>
</ul>
<p><b>Analytical &amp; Coordination Skills</b></p>
<ul>
<li>Ability to analyze deviations, identify risks, and support timely closure actions.</li>
<li>Strong organizational skills with attention to detail and follow-through.</li>
<li>Capable of coordinating across departments and liaising with clients.</li>
</ul>
<p><b>Communication &amp; Professional Skills</b></p>
<ul>
<li>Clear written and verbal communication for client updates and reporting.</li>
<li>Ability to work collaboratively in cross-functional environments.</li>
<li>Professionalism, reliability, and a strong sense of accountability.</li>
</ul>
<p><b>HSE Awareness:</b></p>
<ul>
<li>All personnel are informed of Fulkrum's Health and Safety policy and procedures during the onboarding process. Any HSE incidents must be reported and logged with the QHSE Manager, who will oversee and support any subsequent investigations.</li></ul><br>
<p></p>
<p><b>
Why Join Us?</b></p>
<p>
This is an exciting opportunity for a driven Business Graduate to showcase their expertise in a supportive and collaborative environment. At Fulkrum, you&rsquo;ll make a tangible impact while advancing your career in the thriving global business sector.</p>
<p>
We offer a fantastic working environment with a highly engaged team and consistently high eNPS scores. Fulkrum's success in attracting new clients and expanding our global footprint is a testament to our excellence and dedication. We have regular reward and recognition initiatives, a social budget, and a refer-a-friend scheme to ensure our team feels valued and motivated.</p>
<p>
Join us to be part of a high-performing team with ample opportunities for skill enhancement and development. Be a part of our success story and contribute to our continued growth and innovation.</p><br>
<p></p>
<p><b>
Apply now</b> and become a valued part of our growing team!</p><br>
<p></p>
<p>
Fulkrum</p></div>

Business Graduate

Crane Worldwide Logistics SaudiArabiaLLC

<div><p>Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.</p>
<p>
The Business Development Manager is responsible for the development, promotion, maintenance and sales of company services through direct client contacts within an assigned country or region.</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Develop target list and initiate contact with potential clients through sales phone calls, appropriate social media, promotional flier distribution and cold calling.</li>
<li>Confirm appointments to introduce the company and the company's services to potential clients and build and maintain ongoing relationships.</li>
<li><ul><li>Supports existing clients, acting as intermediary for communication between client and their operations teams and Crane Worldwide network, available for escalation when necessary.</li></ul></li>
<li>Provides tracking information as requested by the client.</li>
<li>Escalate all issues with a shipment immediately to the client to insure prompt resolution.</li>
<li>Manage all client requests and follow up to ensure that the client needs are met.</li>
<li>Facilitate the completion of RFQ's.</li>
<li>Provide marketing and proposal support for all Global Sales Team members.</li>
<li>Analyzes client profit or loss and provides proposals for yield improvement.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>Other skills/abilities</b></p>
<ul>
<li>Strong client-facing skills and effective selling to decision influencers and decision makers with a consultative approach</li>
<li>Strong computer usage skills demonstrated capability with suite of Microsoft office products and active in broad-based internet networking tools, e.g., LinkedIn Excellent verbal and written communication skills.</li>
<li>Ability to meet challenges with resourcefulness.</li>
<li>Demonstrates effective negotiation and closing techniques.</li>
<li>Excellent organization and problem-solving skills Work well in a team environment.</li>
</ul>
<p><b>Education and Experience</b></p>
<ul>
<li>High School Diploma or equivalent required</li>
<li>Bachelor's Degree preferred.</li>
<li>5- 7 years of RFQ Management required</li>
<li>3-5 years of Pricing Database Management required.</li>
<li>Minimum 5 years of Global Airfreight and Ocean Freight Pricing experience required.</li>
<li>Oil, Gas, Energy logistics proposal experience preferred.</li>
<li>3-5 years statistical analysis experience</li>
</ul>
<p><b>Work Experience Requirements</b></p>
<p>
1 to 2 years&rsquo; experience with 3PL or freight forwarder including internal and external facing roles, or - 1 to 2 years previous experience in transportation or business development fields.</p>
<p><b>
Physical Requirements</b></p>
<p>
Talking, hearing and using hands to operate computer equipment - Vision abilities required by this job include close vision and the ability to adjust focus.</p>
<p><b>
Certifications and Licenses</b></p>
<ul>
<li>Professional certification may be required in some areas.</li>
</ul>
<p><b>Disclaimer</b>:</p>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p>
<p><b>
Recruitment Agency Policy</b></p>
<p>
At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.</p>
<p>
Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.</p>
<p>
We appreciate your cooperation in respecting this policy.</p><h4 class="jobSectionHeader"><b>
Experience</b></h4>
Required<ul><li>
2 year(s): 1 to 2 years&rsquo; experience with 3PL or freight forwarder including internal and external facing roles,
</li><li>5 year(s): statistical analysis experience</li><li>
5 year(s): Global Airfreight and Ocean Freight Pricing experience required.</li><li>
5 - 7 years: RFQ Management required</li></ul><h4 class="jobSectionHeader"><b>
Education</b></h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader"><b>
Behaviours</b></h4>
Required<ul><li>
Dedicated: Devoted to a task or purpose with loyalty or integrity</li></ul><h4 class="jobSectionHeader"><b>
Motivation</b></h4>
Required<ul><li>
Growth opportunities: Inspired to perform well by the chance to take on more responsibility</li><li>
Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation</li></ul></div>

Business Development Manager

Eldar Deer Management Group

<p><b>Job Summary</b></p><p>Eldar Deer Management Group is seeking an experienced and technically skilled Senior Help Desk Operations Manager to oversee help desk operations, technical support performance, and IT service delivery activities across the organization.</p><p>This role is ideal for a professional who enjoys leading technical support teams, improving operational efficiency, and maintaining high-quality customer support standards in a fast-paced business environment. The successful candidate will play a key role in ensuring reliable technical support services, strengthening operational workflows, and supporting business continuity through effective help desk management.</p><p>We are looking for a proactive and organized leader with strong troubleshooting abilities, operational management experience, and excellent communication skills.</p><p><b>What You'll Do</b></p><ul><li>Oversee daily help desk and technical support operations</li><li>Manage support ticket workflows, escalation procedures, and service coordination activities</li><li>Supervise technical support teams and monitor operational performance metrics</li><li>Ensure timely resolution of technical issues and customer support requests</li><li>Monitor service quality and identify opportunities to improve operational efficiency</li><li>Collaborate with internal departments to maintain reliable technology support services</li><li>Prepare operational reports, service summaries, and performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for support teams</li><li>Maintain accurate technical documentation, support records, and operational reporting data</li><li>Improve operational procedures related to help desk support and service delivery</li><li>Coordinate IT inventory management and operational logistics activities</li><li>Support continuous improvement initiatives related to technical operations and customer service</li></ul><p><b>Requirements</b></p><ul><li>5+ years of experience in help desk operations, IT support management, technical support leadership, or service desk operations</li><li>Previous supervisory or management experience preferred</li><li>Strong troubleshooting and technical problem-solving abilities</li><li>Excellent communication and customer support skills</li><li>Experience managing technical support workflows and operational coordination activities</li><li>Strong organizational and operational leadership capabilities</li><li>Ability to manage multiple technical priorities in a fast-paced environment</li><li>Experience with ticketing systems, CRM platforms, and operational reporting tools preferred</li><li>Degree or diploma in Information Technology, Computer Science, or related field preferred</li></ul><p><b>Why Work With Us</b></p><p>At Eldar Deer Management Group, we believe reliable technical support and operational excellence are essential to long-term business success. We provide a collaborative and professional workplace where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their technical careers.</p><p>Our organization values teamwork, innovation, professionalism, and customer satisfaction. You will have the opportunity to lead meaningful support initiatives while working alongside experienced professionals in a growing technology-focused environment.</p><p>الراتب المدفوع: ﷼١٧٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Senior Help Desk Operations Manager

Kent

<div><div><div><div><div><div>Location</div></div><div>
Al Khobar, Saudi Arabia</div></div><div><div><div>
Category</div></div></div><div></div><div><div><div>
Date Published</div></div><div>
11/06/26</div></div><div><div><div>
Status</div></div><div>
Open</div></div></div></div><div><div><div>
About you:
<br>
<b>Join us. Unleash your energy within.</b>
<br>
<br>
If you have world-class ambitions to reach the stars while keeping your feet on the ground, we&rsquo;re the team for you. We've created a new breed of company &ndash; future-focused with reimagined ambition across all disciplines within the energy sector.
<br>
<br>
We love people who know their own potential and are not afraid to use it. We know that together, we&rsquo;re far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.
<br>
<br>
We are committed to our diverse and inclusive community &ndash; a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds.
<br>
<br>
As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.
<br>
<br>
We&rsquo;re a disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process.
<br>
<br>
Our purpose and beliefs:
<br>
As Kent, we&rsquo;re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.
<br>
<br>
It&rsquo;s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:
<br>
<br>
We PLAY BIG
<br>
We thrive on EMOTIONAL AGILITY
<br>
We are FANATICAL ABOUT PERFORMANCE
<br>
We are built on INFINITE THINKING
<br>
<br>
Read more about the Purpose, Beliefs and Guiding Principles that drive us:
<br>
<br>
Our vision for Diversity, Inclusion and Belonging:
<br>
We recognise that diversity &amp; inclusion are catalysts for success. We&rsquo;re heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging.
<br>
<br>
Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability.<p><br>
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The Senior Buyer is responsible for delivering end-to-end procurement activities within the Oil &amp; Gas EPC environment in Saudi Arabia, ensuring the timely, compliant, and cost-effective sourcing of engineered equipment, bulk materials, and subcontracted services. The role supports major EPC projects by aligning procurement execution with project schedules, technical specifications, and client requirements.</p><p>
Operating within an ORACLE ERP environment, the Senior Buyer plays a key role in driving procurement efficiency, maintaining data integrity, and ensuring full visibility across the procure-to-pay cycle. The position requires strong engagement with engineering, project management, construction teams, and suppliers to mitigate risks, optimize costs, and ensure successful project delivery.</p><b>
Details / Responsibilities</b><ul><li>
Execute procurement activities for <b>EPC projects</b>, including sourcing of engineered equipment, long-lead items, bulk materials, and subcontract services</li><li>
Process and manage purchase requisitions, RFQs, bid evaluations, and purchase orders using <b>ORACLE ERP (Fusion/EBS)</b></li><li>
Lead technical and commercial evaluation of bids in coordination with engineering and project teams</li><li>
Conduct supplier identification, prequalification, and ongoing performance evaluation, with a focus on approved vendor lists (AVL)</li><li>
Negotiate pricing, delivery terms, Incoterms, and contractual conditions to achieve optimal project outcomes</li><li>
Ensure procurement aligns with <b>project schedules</b>, expediting critical items to meet construction milestones</li><li>
Manage post-award activities including expediting, vendor document review coordination, inspections, logistics, and delivery follow-ups</li><li>
Ensure compliance with <b>Saudi Aramco / major operator standards</b>, local content (IKTVA), and company procurement policies</li><li>
Monitor supplier performance and resolve commercial or delivery issues proactively</li><li>
Generate procurement reports from ORACLE ERP, tracking KPIs such as cost savings, on-time delivery, and commitment values</li><li>
Identify and implement <b>cost reduction and value engineering opportunities</b></li><li>
Support risk management activities, including identifying supply chain constraints and developing mitigation strategies</li><li>
Provide mentorship to junior buyers and contribute to procurement process improvements</li><li>
Collaborate with logistics, contracts, quality, and construction teams to ensure seamless supply chain execution</li></ul><b>
Qualifications</b><ul><li>
Bachelor&rsquo;s degree in <b>Supply Chain, Engineering, Business Administration</b>, or related field</li><li>
Professional certification (e.g., <b>CIPS</b>) is strongly preferred</li><li><b>
8&ndash;12+ years of procurement experience</b>, with significant exposure to <b>Oil &amp; Gas EPC projects</b></li><li>
Proven experience in <b>Saudi Arabia (KSA)</b>, with knowledge of local regulations, Saudization, and supplier landscape</li><li>
Strong experience in procuring <b>engineered equipment (e.g., pumps, valves, compressors), bulk materials, and EPC subcontracting</b></li><li>
Hands-on expertise in <b>ORACLE ERP &amp; AVEVA ERM systems (Oracle Fusion or EBS)</b>, particularly procurement and P2P modules</li><li>
Strong understanding of <b>project procurement lifecycle</b>, including long-lead item management and expediting</li><li>
Familiarity with <b>international standards and major client requirements</b> (e.g., Saudi Aramco, SABIC)</li><li>
Solid experience in supplier negotiations, contract administration, and claims handling</li><li>
Strong analytical and reporting skills with the ability to leverage ERP data for decision-making</li><li>
Excellent stakeholder management and communication skills in a multi-disciplinary project environment</li><li>
Fluent in English; Arabic is an advantage</li></ul></div><p><b><br>
Behavioural Competency
</b></p><div><p>At Kent, you&rsquo;ll be trusted to work independently and autonomously, with support when you need it. You&rsquo;ll bring knowledge of best practices, and you will be willing to support and guide colleagues with less experience. You&rsquo;ll actively develop and nurture relationships beyond your part of the business, champion change, and seek out new learning and growth opportunities.</p></div></div></div></div></div><div></div>

Senior Supply Chain/Procurement Specialist

Halliburton

<div><p>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Job Duties</b></h2>
</div><div>Under general supervision, this position typically is responsible for projects where activity coordination is required for single to multiple rig projects. The risk profile for activity coordination projects is limited due to no inter Product Service Line (PSL) dependency, performance-based contracts, or limited non-core third party services. This position could also learn from and share responsibilities with a senior project manager for all aspects of bigger, more complex fully integrated projects. This position is typically assigned to projects requiring extensive coordination and management of various service lines and limited non-core third parties. Leads regularly scheduled meetings to review performance indicators and implements management systems to drive greater efficiencies and performance, etc. Leads and participates actively on operational problem solving during execution (SQ or Risk) including leading or supervising of investigations on SQ events. Plans, organizes, and coordinates projects for 3 or more product service lines (PSLs) in accordance with the established policies, procedures, systems, and requirements approved by the company. Serves as the champion for Halliburton and the Customer's Health, Safety and Environmental (HSE) regulations, expectations and guidelines. Verifies equipment received at the well site is in accordance with documented specifications and requirements. Ensures that all 3rd party rental / purchase equip has current inspection and testing documentation. Leads internal pre-project execution exercises (Drilling Well On Paper / Completing Well On Paper) and post project (review / close out) meetings. Participates in regularly scheduled project safety meetings and Business / Operations Performance Reviews. Conducts performance reviews in accordance with established PSL and Project KPI's. Keep detailed record of Daily Operations Report in OpenWells with focus in Productive times and NPT classification. Maintains latest version of project procedures and expectations, and assures that all HAL personnel are working from the latest version. Evaluates PSL operational performance and applicability of technology offerings. Management of project Performance Optimization Plan. Resolves all cross PSL issues with the customer prior to final invoicing and report processing. Documents lessons learned and communicates the same to the District and Project Leadership Team. Maintains a positive attitude, professionalism and discretion at all times and excellent communication skills and the ability to work successfully with a wide variety of people at different levels within the organization. Demonstrates strong leadership skills and client intimacy/interface. Requires a bachelor degree in a suitable STEM (Science, Technology, Engineering or Mathematics) field and 3+ years of related experience, and a minimum of 2 years of full time oil and gas experience.</div>
</div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
</div></div></div><div></div><p><b>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p>
<p></p><p><b>Location</b></p>
<p>Jubail Highway Abu Hadria Exit, Al-Khobar, Al Khobar, 31952, Saudi Arabia</p>
<p></p><p><b>Job Details</b></p>
<p><b>Requisition Number:</b> 209534
<br>
<b>Experience Level: </b>Experienced Hire
<br>
<b>Job Family:</b> Operations
<br>
<b>Product Service Line: </b>Production Enhancement
<br>
<b>Full Time / Part Time: </b>Full-time</p>
<p><b>Additional Locations for this position:</b></p>
<p></p><p><b>Compensation Information</b>
<br>
Compensation is competitive and commensurate with experience.</p></div>

Project Coordinator

FUTURE PIPE INDUSTRIES

<p></p><div><div><p>We are looking for a driven and experienced General Manager Operations to lead our manufacturing operations in Dammam, Saudi Arabia, ensuring full compliance with FPI standards and local regulations &mdash; with a relentless focus on Health, Safety &amp; Environment, operational excellence, people development, and business performance.</p><br>
<p></p><p><i>While we welcome applicants from diverse backgrounds, Saudi National candidates are preferred for this position.</i></p><br>
<p></p><p><b>Key Accountabilities</b></p><br>
<p></p><p><b>Manufacturing &amp; Operations</b></p>
<ul><li> Oversee local procurement, HSE, manufacturing, logistics/warehousing, and QC/QA across all assigned sites.</li></ul>
<ul><li> Ensure production activities meet agreed quality, efficiency, and delivery standards.</li></ul>
<ul><li> Control site resources &mdash; labor, materials, and equipment &mdash; efficiently to minimize manufacturing costs.</li></ul>
<ul><li> Ensure continuous improvement activities are well-defined and actively in place at each site.</li></ul>
<ul><li> Maintain reject and scrap levels in alignment with group standards.</li></ul>
<p><b>Maintenance</b></p>
<ul><li> Ensure preventive and corrective maintenance systems are in place to minimize downtime and optimize machine efficiency and factory output.</li></ul>
<p><b>Budgeting &amp; Cost Control</b></p>
<ul><li> Ensure budget targets for each site are achieved; define and implement corrective action plans where performance falls short.</li></ul>
<ul><li> Develop CapEx plans for each site to meet the strategic needs of the business.</li></ul>
<ul><li> Identify and fully implement cost-saving and cost-control initiatives.</li></ul>
<ul><li> Ensure P&amp;C policies applicable to Operations are properly implemented, including performance management, succession planning, and people development.</li></ul>
<p><b>Quality Control</b></p>
<ul><li> Ensure all sold products meet required quality standards.</li></ul>
<ul><li> Drive RFT (Right First Time) performance to meet or exceed group standards.</li></ul>
<ul><li> Minimize scrap and reject materials; ensure any that occur are properly flagged and disposed of per group policies.</li></ul>
<p><b>P&amp;L Responsibility</b></p>
<ul><li> Hold full financial responsibility for the assigned unit, including ownership of the Profit &amp; Loss (P&amp;L) statement.</li></ul>
<ul><li> Meet revenue targets, optimize Net Profit, manage operational costs, and report to senior management.</li></ul>
<ul><li> Attend customer meetings to communicate production schedules, address delays, and manage quality-related concerns.</li></ul>
<ul><li> Present mitigation plans, build client confidence through transparency, and manage expectations effectively.</li></ul>
<ul><li> Collaborate closely with Sales, Planning, and Production teams to align operational capabilities with market demands.</li></ul>
<ul><li> Ensure cross-functional alignment across Operations, Sales, Supply Chain, HSE, P&amp;C, Finance, Business Development, Planning, Scheduling, and Projects.</li></ul>
<p><b>Health, Safety &amp; Environment</b></p>
<ul><li> Build a strong safety culture by ensuring all staff comply with HSE policies and procedures.</li></ul>
<ul><li> Drive 5S housekeeping and HSE performance across all sites under your control.</li></ul>
<ul><li> Comply with all safety, quality, and environmental control procedures and instructions.</li></ul>
<ul><li> Promptly report and investigate unsafe acts, incidents, or safety violations; ensure corrective actions are identified and implemented.</li></ul>
<p><b>Span of Communication</b></p>
<p><b>Internal: </b>Plant Managers, Production Managers, CTO, Sales, AVE, Bids &amp; Proposals, Finance, People &amp; Culture, Legal.</p>
<p><b>External: </b>Clients, End Users, Contractors, Consultants, Works Council, Labor Unions, Banks.</p>
</div><p></p><h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><p><b>Required Qualifications</b></p>
<ul><li> Bachelor&rsquo;s degree in Business Administration, Supply Chain, Engineering, or equivalent.</li></ul>
<ul><li> Minimum 5 years of proven track record managing a large manufacturing site.</li></ul>
<ul><li> Six Sigma experience (Green Belt or above preferred).</li></ul>
<ul><li> Fluent in English &mdash; spoken and written.</li></ul><br>
<p></p><p><b>Preferred Experience</b></p>
<ul><li> 10+ years of total experience in supply chain management and operations roles; chemical industry background preferred.</li></ul>
<ul><li> Experience working in a global matrix organization with multiple reporting lines.</li></ul><br>
<p></p><p><b>Job-Specific Skills</b></p>
<ul><li> Strong ability to write and/or review financial statements.</li></ul>
<ul><li> Process-driven with strong analytical skills.</li></ul>
<ul><li> Deep commitment to safety and HSE compliance.</li></ul>
<ul><li> Strong background in decision support and business intelligence.</li></ul>
<ul><li> Proficient in relevant systems and technical tools.</li></ul><br>
<p></p><p><b>Core Competencies</b></p>
<ul><li> Leadership development and people empowerment.</li></ul>
<ul><li> Strategic alignment and execution.</li></ul>
<ul><li> Building and developing high-performance teams.</li></ul>
<ul><li> Implementing change management strategies.</li></ul>
<ul><li> Strategic decision-making in complex, multi-site environments.</li></ul></div></div><p></p>

General Manager - Operations

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