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ai team lead / ai technical manager Jobs in Riyadh

ai team lead / ai technical manager

team lead

شركة مسارات الجود للخدمات التجارية

Job Title: Merchandiser Team LeaderOverview We are looking for a Merchandiser Team Leader to supervise merchandisers, ensure high-quality in-store execution, and support Key Accounts operations. The role includes field visits, problem-solving, and coordination with the Sales Manager.Key Responsibilities<ul><li>Supervise merchandisers through regular store visits and performance checks.</li><li>Train and guide merchandisers; support onboarding of new staff.</li><li>Ensure planogram compliance, visibility standards, and correct displays.</li><li>Handle Key Accounts tasks: samples, cheques, RTV coordination, and store issues.</li><li>Report on performance, store conditions, and competitor updates.</li><li>Assist with urgent store needs and work as a merchandiser when required.</li></ul>Requirements<ul><li>Experience as a Merchandiser or Merchandiser Supervisor.</li><li>Strong understanding of Key Accounts operations.</li><li>Good communication and leadership skills.</li><li>Ability to work in the field daily and manage multiple tasks.</li><li>Basic reporting and documentation skills.</li></ul>&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;: &#1602;&#1575;&#1574;&#1583; &#1601;&#1585;&#1610;&#1602; &#1575;&#1604;&#1605;&#1606;&#1583;&#1608;&#1576;&#1610;&#1606; (Merchandiser Team Leader)&#1606;&#1576;&#1584;&#1577; &#1593;&#1606; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577; &#1606;&#1576;&#1581;&#1579; &#1593;&#1606; &#1602;&#1575;&#1574;&#1583; &#1601;&#1585;&#1610;&#1602; &#1575;&#1604;&#1605;&#1606;&#1583;&#1608;&#1576;&#1610;&#1606; &#1604;&#1604;&#1573;&#1588;&#1585;&#1575;&#1601; &#1593;&#1604;&#1609; &#1575;&#1604;&#1605;&#1606;&#1583;&#1608;&#1576;&#1610;&#1606;&#1548; &#1608;&#1590;&#1605;&#1575;&#1606; &#1578;&#1606;&#1601;&#1610;&#1584; &#1605;&#1605;&#1578;&#1575;&#1586; &#1583;&#1575;&#1582;&#1604; &#1575;&#1604;&#1605;&#1578;&#1575;&#1580;&#1585;&#1548; &#1608;&#1583;&#1593;&#1605; &#1593;&#1605;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1581;&#1587;&#1575;&#1576;&#1575;&#1578; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577;. &#1578;&#1588;&#1605;&#1604; &#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1586;&#1610;&#1575;&#1585;&#1575;&#1578; &#1605;&#1610;&#1583;&#1575;&#1606;&#1610;&#1577; &#1608;&#1581;&#1604; &#1575;&#1604;&#1605;&#1588;&#1603;&#1604;&#1575;&#1578; &#1608;&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1605;&#1583;&#1610;&#1585; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578;.&#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577;<ul><li>&#1575;&#1604;&#1573;&#1588;&#1585;&#1575;&#1601; &#1593;&#1604;&#1609; &#1575;&#1604;&#1605;&#1606;&#1583;&#1608;&#1576;&#1610;&#1606; &#1605;&#1606; &#1582;&#1604;&#1575;&#1604; &#1586;&#1610;&#1575;&#1585;&#1575;&#1578; &#1575;&#1604;&#1605;&#1578;&#1575;&#1580;&#1585; &#1608;&#1578;&#1602;&#1610;&#1610;&#1605; &#1575;&#1604;&#1571;&#1583;&#1575;&#1569;.</li><li>&#1578;&#1583;&#1585;&#1610;&#1576; &#1608;&#1578;&#1608;&#1580;&#1610;&#1607; &#1575;&#1604;&#1605;&#1606;&#1583;&#1608;&#1576;&#1610;&#1606; &#1608;&#1583;&#1593;&#1605; &#1593;&#1605;&#1604;&#1610;&#1577; &#1578;&#1608;&#1592;&#1610;&#1601;&#1607;&#1605; &#1608;&#1578;&#1583;&#1585;&#1610;&#1576;&#1607;&#1605;.</li><li>&#1575;&#1604;&#1578;&#1571;&#1603;&#1583; &#1605;&#1606; &#1575;&#1604;&#1575;&#1604;&#1578;&#1586;&#1575;&#1605; &#1576;&#1575;&#1604;&#1576;&#1604;&#1575;&#1606;&#1608;&#1594;&#1585;&#1575;&#1605; &#1608;&#1575;&#1604;&#1605;&#1593;&#1575;&#1610;&#1610;&#1585; &#1608;&#1575;&#1604;&#1593;&#1585;&#1608;&#1590; &#1575;&#1604;&#1578;&#1585;&#1608;&#1610;&#1580;&#1610;&#1577;.</li><li>&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1605;&#1607;&#1575;&#1605; &#1575;&#1604;&#1581;&#1587;&#1575;&#1576;&#1575;&#1578; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577;: &#1575;&#1604;&#1593;&#1610;&#1606;&#1575;&#1578;&#1548; &#1575;&#1604;&#1588;&#1610;&#1603;&#1575;&#1578;&#1548; &#1575;&#1604;&#1600;RTV&#1548; &#1608;&#1581;&#1604; &#1605;&#1588;&#1603;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1578;&#1575;&#1580;&#1585;.</li><li>&#1585;&#1601;&#1593; &#1578;&#1602;&#1575;&#1585;&#1610;&#1585; &#1583;&#1608;&#1585;&#1610;&#1577; &#1593;&#1606; &#1575;&#1604;&#1571;&#1583;&#1575;&#1569;&#1548; &#1581;&#1575;&#1604;&#1577; &#1575;&#1604;&#1605;&#1578;&#1575;&#1580;&#1585;&#1548; &#1608;&#1571;&#1606;&#1588;&#1591;&#1577; &#1575;&#1604;&#1605;&#1606;&#1575;&#1601;&#1587;&#1610;&#1606;.</li><li>&#1583;&#1593;&#1605; &#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1575;&#1604;&#1593;&#1575;&#1580;&#1604;&#1577; &#1608;&#1575;&#1604;&#1593;&#1605;&#1604; &#1603;&#1605;&#1606;&#1583;&#1608;&#1576; &#1593;&#1606;&#1583; &#1575;&#1604;&#1581;&#1575;&#1580;&#1577;.</li></ul>&#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;<ul><li>&#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1603;&#1605;&#1606;&#1583;&#1608;&#1576; &#1571;&#1608; &#1605;&#1588;&#1585;&#1601; &#1605;&#1606;&#1583;&#1608;&#1576;&#1610;&#1606;.</li><li>&#1605;&#1593;&#1585;&#1601;&#1577; &#1580;&#1610;&#1583;&#1577; &#1576;&#1593;&#1605;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1581;&#1587;&#1575;&#1576;&#1575;&#1578; &#1575;&#1604;&#1585;&#1574;&#1610;&#1587;&#1610;&#1577; (Key Accounts).</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1608;&#1575;&#1589;&#1604; &#1608;&#1602;&#1610;&#1575;&#1583;&#1577; &#1608;&#1581;&#1604; &#1605;&#1588;&#1603;&#1604;&#1575;&#1578;.</li><li>&#1575;&#1604;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1593;&#1605;&#1604; &#1575;&#1604;&#1605;&#1610;&#1583;&#1575;&#1606;&#1610; &#1608;&#1573;&#1583;&#1575;&#1585;&#1577; &#1605;&#1607;&#1575;&#1605; &#1605;&#1578;&#1593;&#1583;&#1583;&#1577;.</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1571;&#1587;&#1575;&#1587;&#1610;&#1577; &#1601;&#1610; &#1575;&#1604;&#1578;&#1602;&#1575;&#1585;&#1610;&#1585; &#1608;&#1575;&#1604;&#1605;&#1578;&#1575;&#1576;&#1593;&#1577;.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1587;&#1572;&#1575;&#1604; (&#1571;&#1587;&#1574;&#1604;&#1577;) &#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1602;&#1583;&#1605;:<ul><li>&#1607;&#1584;&#1607; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577; &#1605;&#1610;&#1583;&#1575;&#1606;&#1610;&#1577; &#1608;&#1578;&#1578;&#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1606;&#1602;&#1604; &#1575;&#1604;&#1610;&#1608;&#1605;&#1610; &#1583;&#1575;&#1582;&#1604; &#1605;&#1583;&#1610;&#1606;&#1577; &#1575;&#1604;&#1585;&#1610;&#1575;&#1590;. &#1607;&#1604; &#1571;&#1606;&#1578; &#1605;&#1587;&#1578;&#1593;&#1583; &#1604;&#1604;&#1593;&#1605;&#1604; &#1575;&#1604;&#1605;&#1610;&#1583;&#1575;&#1606;&#1610; &#1608;&#1575;&#1604;&#1578;&#1606;&#1602;&#1604; &#1576;&#1588;&#1603;&#1604; &#1610;&#1608;&#1605;&#1610;&#1567;</li><li>&#1607;&#1604; &#1578;&#1605;&#1578;&#1604;&#1603; &#1587;&#1610;&#1575;&#1585;&#1577; &#1582;&#1575;&#1589;&#1577;&#1548; &#1608;&#1607;&#1604; &#1610;&#1605;&#1603;&#1606;&#1603; &#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605;&#1607;&#1575; &#1604;&#1604;&#1593;&#1605;&#1604;&#1567;</li></ul>

Merchandiser Team Lead

Sihamco

<div>We are seeking a versatile and results-driven Senior Software Engineer who is ready to step into a Team Lead role to design, develop, and deliver robust, scalable, and innovative solutions across the full technology stack. The ideal candidate possesses deep expertise in both front-end and back-end development, coupled with proficiency in database design and administration, and a solid understanding of modern software architecture. You will lead a team through the full software development lifecycle and drive process improvements.
Key Responsibilities<ul><li>Leadership &amp; Mentorship: Lead a team of software engineers through the full software development lifecycle: planning, design, implementation, testing, deployment, and maintenance. Provide technical leadership and mentorship to the team. Conduct knowledge-sharing sessions and foster a culture of continuous learning.</li><li>Architecture &amp; Development: Architect and develop scalable, reliable, and secure systems using modern technologies and frameworks. Lead the design and architecture of complex software systems. Design and implement software solutions that are scalable and performant.</li><li>Collaboration &amp; Requirements: Collaborate with product managers, designers, and stakeholders to translate business requirements into technical solutions. Define system requirements and specifications with cross-functional teams.</li><li>Code Quality &amp; Standards: Write clean, maintainable, and well-documented code, and enforce coding standards across the team. Conduct thorough code reviews, provide constructive feedback, and ensure adherence to engineering best practices.</li><li>DevOps &amp; Optimization: Implement DevOps strategies, including CI/CD, monitoring, and cloud deployments. Optimize code and system architecture for efficiency</li><li>Troubleshooting &amp; Improvement: Analyze and troubleshoot complex technical issues, proposing effective solutions15. Drive continuous improvement initiatives within the development process</li></ul>
Requirements<ul>
<li>
Programming Languages: Python, Dart (Flutter), PHP, JavaScript, TypeScript, Node.js, Reactjs, HTML5, CSS3, Bootstrap, Tailwind, and Google Apps Script</li>
<li>Blockchain: Hands-on experience with Solidity for smart contract development is highly desirable</li>
<li>Strong understanding and practical experience in microservices architecture, including synchronous (REST/gRPC) and asynchronous (Kafka, RabbitMQ) communication patterns</li>
<li>Databases: Experienced with relational (MySQL, PostgreSQL) and NoSQL databases (MongoDB, Couchbase, Firebase Firestore, Neo4j), and caching technologies like Redis/Memcache</li>
<li>DevOps &amp; CI/CD: Proficient in Linux server administration and modern DevOps practices, including familiarity with GitHub Actions for CI/CD automation</li>
<li>Methodologies: Knowledgeable in ITIL and SDLC standards</li>
</ul>
About The Group:
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Benefits
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:<ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul>Join us and be part of a company that&rsquo;s redefining hospitality in Saudi Arabia and beyond.</div>

Mobile App Engineer - Team Lead

Convergent Technology Co.

<div>
 
 
 About Convergent Technology Company KSA
 
 
 
 Convergent Technology Company KSA stands at the forefront of the data center revolution in the Middle East. Since 2010, we have evolved from electrical contractors to become a leading Critical Facility Engineering, Procurement, and Construction (EPC) provider. Today, we design, build, operate, and maintain world-class data centers that power the digital transformation of the region.
 
 
 
 
 
 With over 35 professional project management teams, 500M+ in project values, and 30+ enterprise customers across three cities (Riyadh, Jeddah, Khobar), we have established ourselves as the trusted partner for organizations seeking innovative, reliable, and efficient data center solutions. Our portfolio includes prestigious projects for Saudi MCIT, National Information Center &ndash; MOI, Northern Border University (NBU), SAR, Nournet, KPMG, and the Saudi Electricity Company&mdash;all delivered to the highest standards of excellence.
 
 
 
 
 
 At Convergent Technology, we believe in the power of collective effort. Our leadership embodies youth, dynamism, and wisdom, creating a culture that is resilient, smart, conscientious, innovative, and flexible. We invest in our people, fostering trust, loyalty, and a strong sense of responsibility. If you're ready to be part of a team that's reshaping the future of critical infrastructure, this is your opportunity.
 
 
 
 
 
 
 The Opportunity
 
 
 
 We are seeking an exceptional Customer Success Team Lead/Manager to lead our customer relationships and drive business growth. Reporting directly to the Sales Manager and CEO, you will be the strategic bridge between our customers and our organization. This is not just a role&mdash;it's a mission to transform how we engage with clients, understand their needs, and deliver value at every touchpoint.
 
 
 
 
 
 In this position, you will own the complete customer lifecycle, from nurturing active accounts and unlocking upselling opportunities to strategically re-engaging cold accounts and resolving issues with lost customers. You will coordinate seamlessly across all internal functions&mdash;sales, logistics, projects, after-sales, and finance&mdash;to ensure every customer interaction reflects our commitment to excellence.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 Strategic Customer Relationship Management
 
 
 
 You will be the custodian of our customer relationships, managing three distinct customer segments: active accounts (where you'll identify and execute upselling opportunities), cold accounts (where you'll leverage sales expertise to generate new leads and opportunities), and lost accounts (where you'll resolve pending issues and present compelling retention packages). Your deep understanding of the Saudi market, client preferences, and business mentality will be instrumental in tailoring your approach to each segment.
 
 
 
 
 
 
 Cross-Functional Leadership and Coordination
 
 
 
 As a natural connector, you will coordinate with sales, logistics, projects, after-sales, and finance teams to ensure a cohesive customer experience. You'll be empowered to drive decisions and influence outcomes across departments, ensuring that finance is involved early to manage payment relationships effectively and that all teams are aligned on customer objectives.
 
 
 
 
 
 
 Project Oversight and Growth Acceleration
 
 
 
 You will oversee and lead the projects team in conducting regular site surveys with customers&mdash;both within and outside warranty periods. These surveys are not just compliance exercises; they are opportunities to qualify customers for expanded services, increase sales from SLAs, and unlock after-sales revenue streams. Your ability to translate technical insights into business opportunities will be critical.
 
 
 
 
 
 
 Service Excellence and Loyalty Building
 
 
 
 You will take ownership of securing and following up on Service Level Agreements (SLAs) and after-sales service offerings, including spare parts replacement. Regular customer visits will be a cornerstone of your strategy, demonstrating our commitment to their success and strengthening loyalty over time.
 
 
 
 
 
 
 Data-Driven Reporting and Insights
 
 
 
 You will generate comprehensive weekly and monthly reports for the Sales Manager, providing actionable insights into customer health, pipeline opportunities, and business trends. These reports will guide strategic decisions and help the organization stay ahead of market dynamics.
 
 
 
 
 
 
 Who You Are
 
 
 
 
 Experience and Expertise
 
 
 
 You bring 2-3 years of experience for the Team Lead position or 3-5 years for the Manager position, with a proven track record in customer relations management, conflict resolution, and upselling. You understand the nuances of the Saudi market and can navigate complex client relationships with finesse and professionalism.
 
 
 
 
 
 
 Technical Foundation
 
 
 
 A strong technical background in the data center business is a major factor in your success. You understand data center infrastructure, operations, and the technical challenges that our clients face. This knowledge allows you to speak the language of our customers and position our solutions effectively.
 
 
 
 
 
 
 Market Insight
 
 
 
 You possess a deep understanding of Saudi market requirements, client orientation preferences, and business mentality. You recognize that success in this region requires cultural sensitivity, relationship-building, and a commitment to long-term partnerships.
 
 
 
 
 
 
 Interpersonal Excellence
 
 
 
 You are a natural communicator and relationship builder. You excel at conflict resolution, turning challenging situations into opportunities to strengthen customer bonds. You are empathetic, patient, and genuinely invested in customer success.
 
 
 
 
 
 
 Operational Acumen
 
 
 
 You are organized, detail-oriented, and comfortable managing multiple customer accounts simultaneously. You thrive in dynamic environments and can adapt quickly to changing priorities.
 
 
 
 
 
 
 Language Proficiency
 
 
 
 Fluency in
 
 English is essential
 
 for this role, as you will communicate regularly with international clients, coordinate with cross-functional teams, and prepare reports for senior management. You must be able to articulate complex customer requirements and technical concepts clearly in English, both verbally and in writing. Proficiency in Arabic is highly valued and will strengthen your ability to navigate the Saudi market and build deeper relationships with local stakeholders. Strong communication skills in both languages will set you apart as a truly bilingual professional capable of bridging cultural and linguistic divides.
 
 
 
 
 
 
 What We Offer
 
 
 
 
 Competitive Compensation
 
 
 
 An annual salary of SAR 168,000 - SAR 216,000 (all-inclusive), commensurate with your experience and qualifications.
 
 
 
 
 
 
 Ambitious Growth Targets
 
 
 
 An opportunity to drive significant business impact with a sales target of SAR 10 million, positioning you for recognition and advancement within the organization.
 
 
 
 
 
 
 Eligibility and Flexibility
 
 
 
 We welcome both KSA citizens and expats to apply. An Iqama is not required, making this an accessible opportunity for talented professionals from diverse backgrounds.
 
 
 
 
 
 
 Career Development
 
 
 
 Join a rapidly growing organization where your contributions directly impact the company's trajectory. You'll work alongside visionary leaders and gain exposure to the full spectrum of data center operations and business development.
 
 
 
 
 
 
 Collaborative Culture
 
 
 
 Be part of a team that values innovation, trust, and collective success. Our culture celebrates bold ideas, supports professional growth, and recognizes excellence.
 
 
 
 
 
 
 Why Convergent Technology?
 
 
 
 We are more than a company&mdash;we are architects of the digital infrastructure that powers the Middle East. Our projects span critical facilities for hyperscalers, government entities, and enterprise customers. We invest in cutting-edge technologies, from advanced cooling systems to comprehensive automation and control solutions.
 
 
 
 
 
 When you join Convergent Technology, you become part of a legacy of excellence. You'll work on projects that matter, with teams that care, in an environment that challenges and supports you in equal measure.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are ready to make an impact and lead customer success at Convergent Technology Company KSA, we encourage you to apply. Submit your resume, a cover letter highlighting your relevant experience (must submit), and any supporting materials that demonstrate your expertise in customer relationship management and the data center industry.
 
 
 
 
 
 
 Closing Date: December 15, 2025
 
 
 
 
 
 
 
 Contact Information:
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Email
 
 : hr@ctechsa.com
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Website
 
 : www.ctechsa.com
 
 
 
 
 
 
 Convergent Technology
 
 Company KSA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
 
</div>

Customer Success Team Lead/Manager

Lucidya

<div>Lucidya is a leading AI company in the region, building intelligent solutions that power the next generation of customer experience. As we expand into a new AI-focused business line, we are searching for a visionary AI Team Lead / AI Technical Manager to spearhead the development of our next flagship product: a fully scalable AI Agent platform built from the ground up.
This is a rare opportunity for a builder - someone who thrives in zero-to-one environments, loves ambiguity, and wants to create something meaningful that will shape the future of AI-driven customer service in the Middle East.
Role Overview
As the AI Team Lead / AI Technical Manager, you will drive the vision, architecture, and execution of our AI Agent initiatives while mentoring a talented team of engineers.
You&rsquo;ll play a pivotal role in shaping an entirely new line of business, working closely with senior leadership - including the CEO, CTO, and General Manager - to turn innovative concepts into scalable, revenue-generating AI solutions.
If you enjoy starting from scratch, making sense of ambiguity, and turning ideas into high-impact products, this role is for you.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
Own the Vision &amp; Delivery<ul>
<li>
Lead the design, development, and deployment of a brand-new AI Agent platform with a strong focus on customer service use cases.</li>
<li>Build a product that can scale to multiple enterprise clients, meeting aggressive growth metrics (targeting ~$1M ARR by year-end).</li>
</ul>
Lead &amp; Grow a High-Performing AI Team<ul>
<li>
Manage and mentor a team of AI/ML engineers (starting with 3 and growing).</li>
<li>Establish strong engineering practices, structure workflows, and remove blockers to keep momentum high.</li>
</ul>
Drive Strategy &amp; Stakeholder Alignment<ul>
<li>
Work directly with the GM of the business unit and the Head of AI to align on priorities and deliverables.</li>
<li>Communicate complex AI concepts clearly to non-technical stakeholders and executive leadership.</li>
<li>Push back when needed and influence decisions through data, clarity, and strategic thinking.</li>
</ul>
Bring Order to Ambiguity<ul>
<li>
Thrive in a fast-moving, fragmented early-stage environment by creating structure, processes, and reliable rhythms of execution.</li>
<li>Help define how the team collaborates, plans, and delivers high-quality releases.</li>
</ul><h3 class="jobSectionHeader">What Success Looks Like</h3>
Within your first 90-120 days, you will:<ul>
<li>
Develop a clear scaling plan for our AI Agents.</li>
<li>Deliver solutions that solve immediate business needs while laying a strong foundation for future expansion.</li>
<li>Establish operating rhythms, processes, and collaboration models across engineering, product, and leadership.</li>
<li>Gain a strong understanding of the local business environment and adapt effectively to regional culture.</li>
</ul><h3 class="jobSectionHeader">What We&rsquo;re Looking For</h3>
Non-Negotiables<ul>
<li>
Outstanding communication skills - able to simplify complex concepts effortlessly.</li>
<li>Proven ability to thrive in fast-paced, ambiguous environments.</li>
<li>Calm under pressure, with a proactive, problem-solving mindset.</li>
<li>Strong stakeholder management; confident guiding and influencing senior leaders.</li>
Hands-on experience building AI Agents and understanding their technical realities (strengths, pitfalls, constraints). 
<li>
</li></ul>
Requirements
Experience &amp; Qualifications<ul>
<li>
5+ years in AI/ML engineering, with at least 2 years leading teams.</li>
<li>Strong practical experience designing, training, deploying, and evaluating LLM-based systems.</li>
<li>Expertise in Python and modern ML frameworks (TensorFlow, PyTorch).</li>
<li>Familiarity with MLOps pipelines, LLM evaluation, and production AI systems.</li>
<li>Experience with AWS, GCP, or similar cloud environments.</li>
<li>SaaS experience (especially customer service AI) is highly preferred.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, ML, or related fields, though exceptional hands-on experience is more important.</li>
</ul>
Soft Skills<ul>
<li>
Exceptional leadership and mentoring capabilities.</li>
<li>Strategic thinker with strong analytical and problem-solving skills.</li>
<li>Comfortable providing clarity, direction, and momentum in uncertain environments.</li>
<li>Excellent cross-functional collaboration skills.</li>
</ul>
Benefits
Why Join Us?
This is more than just an engineering role - it&rsquo;s an opportunity to shape the technical future of Lucidya and its Customers. You&rsquo;ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.
We offer Employee Stock Option Plans (ESOP) to give you ownership in the company&rsquo;s success, along with performance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you&rsquo;ll have the autonomy to lead, innovate, and grow - both personally and professionally.</div>

AI Team Lead / AI Technical Manager

2P Perfect Presentation

<div>
 
 We are looking for
 
 IT Operations Team Leader
 
 and oversee our organization's IT infrastructure and operations. The ideal candidate will ensure system performance, security, and stability while driving continuous improvement in IT services.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead the technical team responsible for providing the necessary support to operate infrastructure, operating systems, system software, and electronic services.
 </li>
 <li>
 Communicate with relevant stakeholders.
 </li>
 <li>
 Manage the deployment of technical changes.
 </li>
 <li>
 Oversee the implementation of regular and security updates for operating systems and software components.
 </li>
 <li>
 Supervise preventive maintenance activities to ensure service continuity.
 </li>
 <li>
 Monitor system and service performance to ensure stability and availability.
 </li>
 <li>
 Handle incidents and issues related to system operations and electronic services, and coordinate with the team to resolve them.
 </li>
 <li>
 Escalate and follow up on major issues with the support team.
 </li>
 <li>
 Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Computer Engineering, or a related IT field.
 </li>
 <li>
 Minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
 </li>
 <li>
 Experience with system administration (Windows/Linux) and cybersecurity best practices.
 </li>
 <li>
 Familiarity with ITIL and service management frameworks.
 </li>
 <li>
 Project management and leadership of technical teams.
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 Excellent problem-solving and analytical thinking.
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 Strong communication and interpersonal skills.
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 Vendor management and budgeting experience.
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Information Technology Operations Team Lead

Amazon

Overview Amazon aims to be the most customer centric company on Earth. We are seeking a motivated, results driven individual to lead the Delivery Channel Team (CTL) for our Last Mile business. In this role you will partner with independently operated retail stores that have contract arrangements with Amazon, helping them deliver packages to customers efficiently and effectively. Responsibilities <ul> <li>Develop and operate Delivery Stores in the Saitama area, including finding new stores, contracting, and supporting day to day operations.</li> <li>Drive growth of each Store by guiding business improvement, setting performance targets (e.g., delivery volume, first delivery completion rate), and motivating managers.</li> <li>Train Store staff on Amazon processes, products, operational models, and standard operating procedures, providing coaching and guidance.</li> <li>Report on Store performance and overall area status to senior leadership on a regular basis.</li> <li>Collaborate with internal departments to improve delivery processes and overall efficiency for Stores.</li> <li>Support staff responsible for new Store acquisition with sales assistance and handle daily escalations arising from Operations.</li> </ul> Qualifications <ul> <li>Minimum 2 years of experience managing field operations (retail, restaurant, SCM, delivery, etc.) or sales experience of at least 2 years (corporate or individual).</li> <li>Experience in process improvement, regardless of scale.</li> <li>Business level Excel skills (functions and pivot tables).</li> <li>Business level English proficiency (preferred).</li> <li>Positive attitude toward an inclusive culture and diversity.</li> </ul> Compensation & Benefits <ul> <li>Base monthly salary 306,000+ (annual salary paid in 12 installments).</li> <li>Comprehensive overtime, night shift, and legal holiday pay according to labor regulations.</li> <li>Other benefits determined by local Office policy.</li> </ul> Amazon is an equal opportunity employer. We are committed to a diverse and inclusive workplace and encourage all qualified applicants, including those with disabilities. For help with accommodations, visit .

Channel Team Lead, OTR, Amazon Hub Delivery

Team Lead, Customer Success US, RBS Strategic Account Services The Strategic Account Services (SAS) team within the Retail Business Services (RBS) India organization is seeking a Team Lead for Customer Success to lead a team of Customer Success Managers (CSMs) responsible for the growth and development of Third-Party (3P) marketplace Sellers in the Amazon US Store. In this role, you'll be responsible for all business and operational objectives of your CSM team. You'll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams. Key job responsibilities • Coach, mentor, and develop a team of CSMs • Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience. • Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction. • Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the team and Sellers. • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc. • Manage recruiting and hiring efforts across direct team and broader organization. Shift timing is 4 PM to 1 AM. BASIC QUALIFICATIONS - 3+ years of team management experience - 3+ years of mentoring, leading and coaching experience - Bachelor's degree - 3+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products. - Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems. - Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams. PREFERRED QUALIFICATIONS - Experience in E-Commerce, Corporate Retail, Consulting and/or B2B - Superior communication and presentation skills - Effective account management. - Adept at stakeholder and executive communication, data analysis, partner engagement and negotiation. - Understanding of retail math and formulas for the purpose of making business decisions. - Experience using analytical, account management and productivity tools like SalesForce and Microsoft Office Suite. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Team Lead, Customer Success US, RBS Strategic Account Services

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