project coordinator

product manager

project manager

sales manager

engineering coordinator

team lead

Innovative Solutions

<div><h3 class="jobSectionHeader"><b>Company Description</b></h3><p>
Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003, headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompass Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.</p><p>
At Innovative Solutions, we are dedicated to our mission to &ldquo;Bring Trust to Cyberspace&rdquo; to ensure &ldquo;<b>Your Business, Secured</b>.&rdquo;</p><h3 class="jobSectionHeader"><b>
Role Description</b></h3><p>
The GRC Team Lead will be responsible for managing a team of Governance, Risk, and Compliance (GRC) specialists, ensuring the effective execution of GRC initiatives, and promoting a culture of compliance and risk awareness within the organization. You will oversee the assessment, design, and implementation of the GRC framework, aligning it with regulatory requirements and best practices.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Lead GRC framework design &amp; implementation</li>
<li>Ensure compliance with national/international standards</li>
<li>Drive enterprise risk management</li>
<li>Advise senior management on compliance posture</li>
<li>Mentor GRC consultants and liaise with regulators</li>
<li>Develop and maintain the organization's GRC framework and strategy.</li>
<li>Conduct and oversee risk assessments and compliance audits to identify areas for improvement.</li>
<li>Ensure alignment with relevant laws, regulations, and standards such as NIST, ISO 27001, PCI DSS, and applicable local regulations.</li>
<li>Collaborate with cross-functional teams to implement and enforce cybersecurity policies and procedures.</li>
<li>Monitor and report on the organization&rsquo;s risk profile and compliance status to senior management.</li>
<li>Stay updated with the latest trends in governance, risk, and compliance within the cybersecurity landscape.</li>
<li>Create and conduct training sessions and awareness programs.</li>
</ul><p><b>Requirements</b></p><ul><li>
Bachelor's degree in Cybersecurity, Information Technology, or a related field.</li></ul><ul>
<li>Minimum of 6 years of experience in cybersecurity, with a leadership role focused on governance, risk management, and compliance.</li>
<li>In-depth knowledge of cybersecurity frameworks, compliance requirements, and industry best practices.</li>
<li>Knowledge of Saudi regulations (NCA, SAMA, CITC, NDMO)</li>
<li>Proven experience in conducting risk assessments, compliance audits, and developing GRC strategies.</li>
<li>Relevant certifications such as CISM, CISSP, CRISC, ISO 27001 Lead Implementer, or equivalent are preferred.</li></ul></div>

GRC Team Lead

Adree

<div><ul><li><ul><li>Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
</li><li>Develop or update procedures for capture, investigation, and documentation of product complaints.
</li><li>Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.</li>
<li>Knowledge in ISO-9001 and ISO-20001.
</li><li>Deep knowledge of quality assurance terminology, methods, and tools
</li><li>Excellent analytical, problem-solving, and decision-making skills
</li><li>Proficiency in best practices for testing, version control, and defect management
</li><li>Knowledge of industry standards and compliance requirements.
</li><li>Worked in GitLap DevSecOps</li>
<li>Deep knowledge of quality assurance terminology, methods, and tools</li>
</ul></li></ul><p><b>Requirements</b></p><ul><li><ul>
<li>Bachelor&rsquo;s degree in IT or relevant field.
</li><li>Work experience in IT Quality Assurance 8+ years.
</li><li>Professional certification, such as Six Sigma, CQE, or ISTQB</li>
<li>Understanding in NCA &amp; NDMO regulations.
</li><li>Understanding of agile/scrum methodology and how QA functions within it.</li></ul></li></ul></div>

QA Team Lead

Confidential

<p>&nbsp;</p><p>Job Summary</p><p>We are seeking an experienced and motivated Team Lead – Software Development to manage and guide our development team. The ideal candidate will combine strong technical expertise with proven leadership skills, ensuring high-quality software delivery, innovation, and adherence to best practices. In addition to overseeing development projects, the role requires hands-on involvement in CRM systems, particularly Microsoft 365, to support business applications and integrations.</p><p>________________________________________</p><p>&nbsp;</p><p>Key Responsibilities</p><p>• Lead, mentor, and support a team of software developers to deliver projects on time and to a high standard.</p><p>• Define technical direction, enforce coding standards, and ensure best practices in software engineering.</p><p>• Collaborate with product managers, designers, and stakeholders to align business requirements with technical solutions.</p><p>• Oversee system architecture, design, and implementation across web, mobile, and backend solutions.</p><p>• Manage and optimize CRM platforms, with a focus on Microsoft 365 CRM and Salesforce integration and customization.</p><p>• Conduct regular code reviews, performance evaluations, and provide coaching to developers.</p><p>• Drive process improvements, automation, and adoption of modern technologies.</p><p>• Ensure the security, scalability, and maintainability of software solutions.</p><p>________________________________________</p><p>&nbsp;</p><p>Qualifications</p><p>• Bachelor’s degree in Computer Science, Software Engineering, or related field.</p><p>• 5+ years of software development experience, with at least 2 years in a leadership or team lead role.</p><p>• Proficiency in modern programming languages such as C#, .NET, Java, JavaScript/TypeScript, Python, and PHP.</p><p>• Strong knowledge of databases (SQL, MySQL, PostgreSQL, or MongoDB).</p><p>• Proven experience with CRM systems – particularly Microsoft Dynamics 365 / Microsoft 365 CRM – including customization, integration, and workflow automation.</p><p>• Solid understanding of cloud platforms (Azure, AWS, or GCP).</p><p>• Experience with version control systems (Git), CI/CD pipelines, and agile methodologies.</p><p>• Excellent communication, problem-solving, and organizational skills.</p><p>• Strong leadership capabilities with the ability to inspire and motivate team members.</p>

Software Development-Team Lead

Jeeny

<div>
 <strong>
  About Jeeny:
  <br/>
  <br/>
 </strong>
 Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
 <br/>
 <br/>
 We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
 <br/>
 <br/>
 At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
 <br/>
 <br/>
 The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets
  </li>
  <li>
   Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set
  </li>
  <li>
   Ensure adherence to SLAs, SOPs, and company policies
  </li>
  <li>
   Act as the first point of escalation for complex customer issues and support agents in handling critical cases
  </li>
  <li>
   Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes
  </li>
  <li>
   Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements
  </li>
  <li>
   Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership
  </li>
  <li>
   Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team
  </li>
  <li>
   Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards
  </li>
  <li>
   Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager
  </li>
  <li>
   Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team
  </li>
  <li>
   Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge
  </li>
  <li>
   Help identify recurring quality issues and contribute to improvement initiatives with support with quality team
  </li>
  <li>
   Support calibration efforts to ensure fair and consistent evaluations across the team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in a call center environment
  </li>
  <li>
   Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling
  </li>
  <li>
   Familiarity with quality standards and evaluation processes within a contact center environment
  </li>
  <li>
   Proven ability to coach and develop teams while managing performance under pressure
  </li>
  <li>
   Solid problem-solving skills and the ability to make quick, data-informed decisions
  </li>
  <li>
   Strong interpersonal, leadership, and communication skills
  </li>
  <li>
   High accountability, professionalism, and a passion for improving customer experience
  </li>
  <li>
   Strong English is a must (Interviews for this role in English).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
  </li>
  <li>
   An environment that encourages you to take ownership and produce excellent outcomes every day
  </li>
  <li>
   Health benefits and insurance
  </li>
  <li>
   Flexible working hours
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company Culture
  <br/>
  <br/>
 </strong>
 Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
</div>


Call Center Team Lead

<div><p><b>About Jeeny:</b></p><p>
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.</p><p>
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.</p><p>
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.</p><p></p><p><b>
About the Role:</b></p><p>
We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.</p><p>
The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.</p><p></p><p><b>
Job Responsibilities:</b></p><br>
<ul>
<li>Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets.</li>
<li>Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set.</li>
<li>Ensure adherence to SLAs, SOPs, and company policies.</li>
<li>Act as the first point of escalation for complex customer issues and support agents in handling critical cases.</li>
<li>Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes.</li>
<li>Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements.</li>
<li>Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership.</li>
<li>Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team.</li>
<li>Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards.</li>
<li>Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager.</li>
<li>Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team.</li>
<li>Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge.</li>
<li>Help identify recurring quality issues and contribute to improvement initiatives with support with quality team.</li>
<li>Support calibration efforts to ensure fair and consistent evaluations across the team.</li>
</ul><p><b>Requirements</b></p><ul><li>
2+ years of experience in a call center environment.</li></ul><ul>
<li>Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling.</li>
<li>Familiarity with quality standards and evaluation processes within a contact center environment.</li>
<li>Proven ability to coach and develop teams while managing performance under pressure.</li>
<li>Solid problem-solving skills and the ability to make quick, data-informed decisions.</li>
<li>Strong interpersonal, leadership, and communication skills.</li>
<li>High accountability, professionalism, and a passion for improving customer experience.</li>
Strong English is a must (Interviews for this role in English).<br>
<li>
</li></ul><p><b>Benefits</b></p><p><b>
What We Offer:</b></p><ul>
<li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li>
<li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li>
<li>Health benefits and insurance.</li>
<li>Flexible working hours.</li>
</ul><p></p><p><b>Company Culture</b></p><p>
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</p></div>

SYSTRA

<p></p><div><div><div><div>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</div><div>
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</div>
<p>
CONTEXT</p>
<div></div><div>
We are looking for Deputy Team Leader- Urban Planner (Master Planning Lead) for PMO project to be based at Riyadh, Saudi Arabia.He will be responsible for the overall success of project.He will oversee the planning, execution, and delivery of Project, ensuring they align with the organization's strategic goals and objectives.The Project Director &ndash; Urban Planner leads the planning and delivery of urban development projects within the PMO framework. This role bridges urban planning principles with project execution strategies, ensuring developments are functional, sustainable, and aligned with the client&rsquo;s vision. The Director is responsible for coordinating multidisciplinary inputs&mdash;including from designers, engineers, and contractors&mdash;and delivering high-quality outcomes on time and within budget.</div>
<p>
MISSIONS/MAIN DUTIES</p>
<div></div><ul><div><div><b>
Urban Planning Leadership:</b> Direct the urban planning vision, ensuring all project activities support sustainable, functional, and people-centered urban environments.</div></div><div><div><b>
Project Coordination:</b> Manage the integration of planned and reactive technical services into project workflows, ensuring seamless collaboration between consultants, designers, contractors, and stakeholders.</div></div><div><div><b>
Stakeholder Engagement:</b> Lead consultations with local authorities, developers, community groups, and other stakeholders to align planning outcomes with regulatory and social expectations.</div></div><div><div><b>
Strategic Oversight:</b> Guide land use planning, zoning, infrastructure coordination, and public realm design throughout project lifecycles.</div></div><div><div><b>
Technical Oversight:</b> Oversee the application of planning codes, design standards, and environmental considerations across all project components.</div></div><div><div><b>
Risk and Issue Management:</b> Anticipate and respond to planning and design risks, ensuring timely adjustments without compromising project integrity.</div></div><div><div><b>
Quality and Delivery Assurance:</b> Ensure that all deliverables meet planning and urban design standards while adhering to project timelines and budgets.</div></div></ul><br>
<div></div>
<p>
PROFILE/SKILLS</p>
<div></div><ul><div>
Minimum 20 years of experience and extensive knowledge in related field / discipline.</div><div>
Graduate and relevant postgraduate Degree in related discipline with relevant Certifications and Memberships.</div><div>
Exceptional leadership, stakeholder engagement, interpersonal.</div><div>
Written, and verbal communication skills, with ability to prepare, lead and deliver workshops</div></ul>
<p>
</p><div></div><div>Systra is an equal opportunities company; this position is open to all applicants.</div><br>
</div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div></div><div><div><p>D&Eacute;TAIL DE L&rsquo;ANNONCE</p>
 <p></p><div><div><b>Pays/R&eacute;gion :</b> Arabie Saoudite</div>
 <div><b>Localisation : </b>Riyadh</div>
 <div><b>Domaine : </b>Etudes/Ing&eacute;nierie
 </div><div><b>Type de contrat : </b>CDI
 </div><div><b>Niveau d'exp&eacute;rience : </b>15+</div></div></div></div></div><div></div>

MASTERPLANNING LEAD (DEPUTY TEAM LEAD)

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for:
 <br/>
 <br/>
 Managing, On a Daily Basis, End To End UTR Operations For Either One Large Site Or a Combination Of Small Sites, Supervising Store Operations
 <br/>
 <br/>
 Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.
 <br/>
 <br/>
 Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.
 <br/>
 <br/>
 Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.
 <br/>
 <br/>
 Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
 <br/>
 <br/>
 Stand-in for Area Manager.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 <br/>
 <br/>
 Strong communication skills (written and verbal).
 <br/>
 <br/>
 Proficiency in MS Excel.
 <br/>
 <br/>
 Ability travel to different stores within KSA.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 A self-motivated person with the ability to motivate the associates/team members.
 <br/>
 <br/>
 Strong execution skills, action oriented, go getter.
 <br/>
 <br/>
 Resourceful to identify the way to get things done using limited resources.
 <br/>
 <br/>
 Ability to work under pressure situations.
 <br/>
 <br/>
 Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
 <br/>
 <br/>
 Good people management skills.
 <br/>
 <br/>
 Good analytical and problem solving skills.
 <br/>
 <br/>
 1-3 yrs of experience in managing a process and people as a lead.
 <br/>
 <br/>
 Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
 <br/>
 <br/>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq - Warehouse Branch - J02
 <br/>
 <br/>
 Job ID: A2917374
</div>


Operations Executive, Amazon Now, UFG

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1745 team lead jobs IN Riyadh

GRC Team Lead

QA Team Lead

Software Development-Team Lead

Call Center Team Lead

Call Center Team Lead

MASTERPLANNING LEAD (DEPUTY TEAM LEAD)

Operations Executive, Amazon Now, UFG