project manager

sales manager

construction manager

operations manager

planning manager

team leader

Nestlé

<div><div>Nestl&eacute; Waters KSA &ndash; Almanhal Water Factory (Position based in Almanhal Water Factory - Riyadh Industrial Area)</div> 
Position Snapshot<ul><li>
Position Title: Customer Service Team Leader.</li><li>
Location: Riyadh, Saudi Arabia.</li><li>
Department: Sales/ Customer Service .</li></ul><div> 
Position Summary 
The role manages customer service supervisors and multi‑channel frontline teams, ensuring service excellence, operational efficiency, KPI achievement, and a consistent, high‑quality consumer experience aligned with Nestl&eacute; Waters standards.</div>
This role acts as a key link between management and frontline operations, driving performance, coaching leadership capability, and continuously improving customer journey and service processes. 
Key Responsibilities
People Leadership &amp; Team Management<ul><li>
Lead, coach, and develop Customer Service Supervisors and their frontline teams.</li><li>
Ensure consistent leadership standards, performance management, and accountability.</li><li>
Conduct performance reviews, calibrations, and development discussions.</li><li>
Ensure effective workforce planning, shift coverage, and resource optimization.</li><li>
Promote a consumer‑centric, high‑performance culture.</li></ul> 
Contact Center Operations<ul><li>
Oversee daily operations across all customer contact channels:</li><li><ul><li>
Voice</li><li>
Live chat</li><li>
Email</li><li>
WhatsApp</li><li>
Social media</li></ul></li><li>
Monitor operational KPIs and ensure SLA and service level compliance.</li><li>
Support supervisors in handling escalations, critical incidents, and operational risks.</li><li>
Ensure operational stability during peak subscription and delivery cycles.</li></ul> 
Customer Experience &amp; Escalation Management<ul><li>
Ensure delivery of a consistent and high‑quality customer experience.</li><li>
Manage complex and sensitive escalations including:</li><li><ul><li>
Delivery failures</li><li>
Subscription and billing disputes</li><li>
Product quality complaints</li><li>
VIP and high‑risk consumer cases</li></ul></li><li>
Drive service recovery and retention initiatives.</li><li>
Identify recurring customer pain points and recommend corrective actions.</li></ul> 
Subscription &amp; FMCG Operations Support<ul><li>
Support end‑to‑end subscription lifecycle (renewals, cancellations, reactivations, upgrades).</li><li>
Collaborate closely with logistics, warehouse, and delivery teams to minimize customer impact.</li><li>
Monitor trends related to delivery quality, stock availability, and service consistency.</li><li>
Ensure urgent handling of perishable FMCG complaints.</li></ul> 
Performance Management &amp; Reporting<ul><li>
Analyze supervisor and team performance using dashboards and reports.</li><li>
Track and improve key KPIs, including:</li><li><ul><li>
CSAT &amp; NPS</li><li>
SLA adherence</li><li>
First Contact Resolution (FCR)</li><li>
Average Handling Time (AHT)</li><li>
Escalation rates</li><li>
Customer retention &amp; churn</li><li>
Agent productivity</li></ul></li><li>
Prepare and present performance insights, risks, and action plans to management.</li></ul> 
Quality Assurance &amp; Continuous Improvement<ul><li>
Ensure compliance with SOPs, quality standards, and service policies.</li><li>
Lead quality improvement initiatives and process enhancements.</li><li>
Partner with QA and Training teams to close skill gaps.</li><li>
Drive consistency in customer interactions across all teams.</li></ul> 
Cross‑Functional Collaboration<ul><li>
Work closely with:</li><li><ul><li>
Logistics &amp; Supply Chain</li><li>
E‑commerce Operations</li><li>
CRM &amp; Marketing</li><li>
Finance &amp; Billing</li><li>
Product &amp; Technology</li></ul></li><li>
Proactively escalate operational and customer‑impacting risks.</li><li>
Contribute to strategic initiatives to enhance customer journey and efficiency.</li></ul> 
Qualification and Requirements<ul><li>
Bachelor&rsquo;s degree in Marketing or related field.</li><li>
Minimum 5 years of experience in Customer Service &amp; leading a team.</li><li>
Excellent command of Arabic and English.</li></ul> 
Key Skills &amp; Competencies<ul><li>
Strong leadership and multi‑team management capability</li><li>
Coaching and supervisor development expertise</li><li>
Operational and analytical mindset</li><li>
Ability to manage high‑volume operations under pressure</li><li>
Strong problem‑solving and decision‑making skills</li><li>
Excellent communication and stakeholder management</li><li>
Strong customer experience focus with commercial awareness</li></ul>
Technical &amp; Systems Skills<ul><li>
CRM platforms (e.g., Salesforce, Zendesk, Freshdesk)</li><li>
Contact center and workforce management systems</li><li>
KPI reporting dashboards</li><li>
Microsoft Excel / Google Sheets</li><li>
Omnichannel customer support platforms</li></ul>
Key Performance Indicators (KPIs)<ul><li>
CSAT &amp; NPS</li><li>
SLA Achievement</li><li>
First Contact Resolution (FCR)</li><li>
Escalation Management Efficiency</li><li>
Customer Retention &amp; Churn Reduction</li><li>
Supervisor &amp; Team Productivity</li><li>
Quality Assurance Scores</li><li>
Complaint Resolution Time</li><li>
Overall Operational Efficiency</li></ul> 
About Nestl&eacute; Waters &amp; Premium Beverage
 Nestl&eacute; Waters &amp; Premium Beverages is a standalone, globally managed business within the Nestl&eacute; Group.
The company serves consumers in more than 100 markets with a portfolio of more than 35 brands, including S.Pellegrino, Perrier, Acqua Panna, Sanpellegrino Italian Sparkling Drinks, Maison Perrier, Buxton, Essentia, Levissima, La Vie and Nestl&eacute; Pure Life. Building on its heritage and expertise in waters, Nestl&eacute; Waters &amp; Premium Beverages is focused on growth in premium and better‑for‑you beverages, creating value for consumers, customers and stakeholders.
Water stewardship is central to the business. Nestl&eacute; Waters &amp; Premium Beverages is the only beverage company with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard. Additionally, the company has implemented around 70 water regeneration projects globally, as part of its ambition to protect and restore more water than it uses, working with local stakeholders and experts to identify shared water challenges and support solutions that build resilience and benefit communities and nature.</div>

Customer Service Team Leader

Galderma

<div>Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. 
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. 
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Key Responsibilities:<ul><li>
Lead, motivate, and develop the Prescription Medicine field force team to ensure achievement of territory objectives, KPIs, and business targets.</li><li>
Drive effective scientific engagement with dermatologists, hospitals, key accounts, and healthcare professionals to enhance product awareness, medical knowledge, and patient support.</li><li>
Ensure successful execution of marketing strategies, promotional campaigns, and field force excellence initiatives in alignment with the overall business strategy.</li><li>
Establish and maintain strong long-term relationships with HCPs, KOLs, hospitals, and strategic stakeholders to strengthen Galderma&rsquo;s scientific positioning and business growth.</li><li>
Develop territory plans, optimize field force structure, and periodically assess coverage effectiveness to maximize productivity and customer reach.</li><li>
Coach and support Medical Representatives through regular field visits, performance reviews, and development plans to enhance scientific communication and execution capabilities.</li><li>
Analyze market trends, competitor activities, and customer insights to identify opportunities, anticipate challenges, and implement relevant action plans.</li><li>
Collaborate closely with Marketing, Medical, Sales, and other cross-functional teams to align on business priorities, educational initiatives, and customer engagement strategies.</li><li>
Support the development and implementation of HCP educational programs, scientific meetings, and training initiatives to expand engagement and strengthen customer relationships.</li><li>
Guide the team in effectively communicating the Integrated Dermatology Strategy (IDS) and ensure consistent execution of cross-portfolio opportunities in the field.</li><li>
Collaborate with sales and marketing teams to identify synergistic opportunities across the Galderma portfolio and maximize business impact.</li><li>
Ensure accurate reporting, KPI monitoring, territory performance analysis, and implementation of corrective actions where required.</li><li>
Maintain full compliance with company policies, ethical standards, legal requirements, and local healthcare regulations in all business activities.</li></ul>
What We're Looking For:<ul><li>
 University degree in Pharmaceutical Sciences or any equivalent degree</li><li>
Language: fluent in English especially Business English (written and spoken/presentations etc.), Arabic language fluency is mandatory</li><li>
 Experience in Dermatology field</li><li>
Pharmacy/Healthcare background with 3-5 years sales management experience at least.</li><li>
Experience in leading successful teams is mandatory.</li></ul><div>
Our people make a difference</div><div>
At Galderma, you&rsquo;ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.</div></div>

Field Force Manager (Therapeutic Dermatology) - Central & Eastern Regions

Match | ماتش

<div>
 
 
 
 Key Accountabilities:
 
 
 
 
 
 
 <ul>
 <li>
 Train staff on job duties and provide ongoing coaching and support to ensure performance meets standards.
 </li>
 <li>
 Monitor staff performance and conduct regular reviews, providing feedback and identifying areas for development.
 </li>
 <li>
 Oversee employee work schedules and assist with workforce planning.
 </li>
 <li>
 Participate in the interviewing and hiring process for new candidates.
 </li>
 <li>
 Enforce company policies, procedures, and legal requirements, including safety and health regulations.
 </li>
 <li>
 Oversee daily operations across multiple locations or a specific area, ensuring tasks are completed on time and to a high standard.
 </li>
 <li>
 Develop and implement strategies to improve efficiency, productivity, and achieve business objectives.
 </li>
 <li>
 Monitor and manage inventory levels, ensuring adequate stock and controlling costs.
 </li>
 <li>
 Promote collaboration among team members and across departments.
 </li>
 <li>
 Monitor budgets, analyse financial statements, and make recommendations for adjustments.
 </li>
 <li>
 Review performance metrics, reports, and sales data to identify trends and areas for improvement.
 </li>
 <li>
 Performs any work requested by the direct manager.
 </li>
 </ul>
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or related field.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 <ul>
 <li>
 +5 years of frontline supervisory experience .
 </li>
 </ul>
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Clearly conveying instructions, actively listening, and providing constructive feedback both verbally and in writing.
 </li>
 <li>
 Motivating, guiding, and developing employees to achieve shared goals.
 </li>
 <li>
 Providing feedback, mentorship, and training to support individual and team growth.
 </li>
 <li>
 Fostering a positive and collaborative work environment.
 </li>
 <li>
 Building rapport, managing relationships, and fostering a positive team dynamic.
 </li>
 <li>
 Persuading and influencing others to achieve positive outcomes.
 </li>
 <li>
 Identifying issues, using critical thinking, and making timely, informed decisions.
 </li>
 <li>
 Interpreting performance data to guide decisions.
 </li>
 <li>
 Developing and implementing strategies to meet business objectives.
 </li>
 </ul>
 
 
</div>

Area Sales Supervisor

Marriott International

<div>Additional Information 
Job Number26071751 
Job CategoryHousekeeping &amp; Laundry 
LocationArea 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Enter status of rooms cleaned. Complete checklists to report cleanliness and condition of each assigned area. Complete required Housekeeping paperwork. Identify room assignments and type of cleaning required for each room. Inspect guest rooms after being cleaned by Housekeeper. Respond promptly to requests from guests and other departments. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Visually verify and interpret written documents. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Style Shift Leader

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
When you join Amazon as an Area Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues to address challenges, which means no two days will be the same.
 
 
Key job responsibilities 
<ul><li>Promote a culture of safety and wellbeing
</li><li>Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
</li><li>Support and lead a team and handle administrative work alongside building and supporting a strong team culture
</li><li>Analyse performance and suggest process improvements to optimise work and improve customer service
</li><li>Collaborate with other managers to standardise shift processes
</li></ul> 
A day in the life 
You&rsquo;ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You&rsquo;ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
 
 
Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>2+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>1+ years of performance metrics, process improvement or lean techniques experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Area Manager, Fulfillment Center Operations

<div><div><div>Now</div></div></div>
 <div>We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.
<h1 class="jobSectionHeader">Job Description</h1><h2 class="jobSectionHeader">
Our vision for &ldquo;function or BU&rdquo; at BD</h2>
As a leading manufacturer and supplier of products that are used daily in healthcare, the Medication Delivery Solutions (MDS) team provide a wide range of products for injection and infusion therapy, regional anesthesia and closed medication management.<h2 class="jobSectionHeader">
About the role
</h2>The Sales Manager &ndash; MDS will be responsible for leading and driving the growth of the MDS portfolio in the Central region. This role is accountable for driving the commercial strategy within the assigned area, managing key accounts, developing high‑performing sales capabilities, and strengthening relationships with key partners to deliver sustainable business growth.
The role requires strong leadership, strategic account development, market shaping, and execution excellence while ensuring full compliance with BD&rsquo;s ethical and professional standards.
Job location &ndash; Riyadh, KSA<h2 class="jobSectionHeader">
Main responsibilities will include:</h2><ul><li>
Drive sales revenue and profitable growth for the MDS portfolio across the assigned area.</li><li>
Develop and implement territory and account strategies to increase BD&rsquo;s market and category share.</li><li>
Lead, coach, and support the sales team to achieve individual and area‑level performance objectives.</li><li>
Build and maintain strong relationships with key decision makers, influencers, and clinical and non‑clinical customers across strategic accounts.</li><li>
Engage, develop, and manage relationships with Key Opinion Leaders (KOLs), local societies, and key partners.</li><li>
Drive strategic market share gain initiatives, including account segmentation, targeting, and demand generation.</li><li>
Implement market development and market‑shaping initiatives, including successful execution of new product launches.</li><li>
Ensure effective product positioning, detailing, and value communication aligned with the MDS strategy.</li><li>
Oversee product training and development for internal teams and external partners to ensure strong product knowledge.</li><li>
Provide clinical awareness, education, and technical support to healthcare professionals (HCPs).</li><li>
Drive sales effectiveness and execution excellence by aligning with BD&rsquo;s commercial excellence framework, processes, and SFDC requirements.</li><li>
Ensure full compliance with BD&rsquo;s ethical, regulatory, and business conduct standards at all times.</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
Bachelor&rsquo;s degree in a medical, healthcare, or business-related degree.</li><li>
Minimum 7 years of sales experience within the medical devices industry, preferably in medical consumables or critical care/medication delivery related portfolios.</li><li>
Prior experience in area sales management, team leadership, or senior account management is highly preferred.</li><li>
Demonstrated leadership, coaching, and business management capabilities.</li><li>
Strong relationship‑building skills with a strategic and growth mindset.</li><li>
Proven ability to get results, manage complexity, and implement strategy effectively.</li><li>
Excellent communication, interpersonal, and stakeholder management skills.</li><li>
Willingness to travel as required.</li></ul><h1 class="jobSectionHeader">
Why Join Us?</h1>
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you&rsquo;ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
SAU Riyadh - Centria Office Building<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

Sales Manager, MDS (Medication Delivery Solutions) - Riyadh

AL EMPA ARABIA COMPANY

Company : AL EMPA ARABIA COMPANYPosition : Sales SupervisorLocation: SAUDI ARABIAEmployment Type: Full-timeExperience in building materials, timber, or plywood industryExperience Required: 5 yearsJob SummaryThe Sales Supervisor is responsible for leading and motivating a team of sales executives and sales representatives to achieve sales targets and business objectives. This role requires strong leadership, market knowledge of building materials (timber and plywood), and demonstrated ability to develop sales strategies while maintaining customer relationships in the KSA market.Key Responsibilities<ul><li>Team Leadership &amp; Development: Supervise, train, and mentor a team of sales professionals to ensure adherence to company standards and best practices.</li></ul><ul><li>Sales Target Achievement: Set, monitor, and ensure the sales team achieves monthly and quarterly sales targets for timber, plywood, and related products.</li></ul><ul><li>Customer Relationship Management: Build and maintain strong relationships with key customers and ensure high-quality customer service standards.</li></ul><ul><li>Market Analysis: Conduct market research, identify sales opportunities, and develop competitive strategies within the building materials sector in KSA.</li></ul><ul><li>CRM Management: Ensure accurate and timely updates to the CRM system (Zoho CRM) to maintain clean sales pipeline and customer data hygiene.</li></ul><ul><li>Performance Monitoring: Track KPIs, prepare sales reports, and provide regular performance updates to management.</li></ul><ul><li>Territory Management: Oversee the assigned territory, coordinate with team members, and ensure effective coverage of customer base.</li></ul><ul><li>Product Knowledge: Maintain deep knowledge of the product portfolio and stay updated with market trends and competitor activities.</li></ul><ul><li>Compliance: Ensure compliance with company policies, labour laws, and SOPs in all sales operations.</li></ul>Preferred Qualifications<ul><li>Experience in building materials, timber, or plywood industry</li></ul><ul><li>Knowledge of B2B sales processes and distribution channels</li></ul><ul><li>Previous experience in Middle East / GCC markets</li></ul>Work Location: In person

Sales Supervisor - Only Building Materials (plywood and timberwood)

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