customer service representative Jobs in Riyadh

customer service representative

customer success manager

it support analyst (saudi nationals) Jobs in Riyadh

it support analyst (saudi nationals)

application support associate manager Jobs in Riyadh

application support associate manager

associate client partner

client support analyst

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
 </li>
 <li>
 Assist in the onboarding and training of clients on Helix functionalities and best practices
 </li>
 <li>
 Document technical issues and solutions in detail to create a knowledge base for internal and customer use
 </li>
 <li>
 Collaborate with development and DevOps teams to understand client needs and implement effective solutions
 </li>
 <li>
 Stay current on Helix product updates and enhancements, effectively communicating changes to clients
 </li>
 <li>
 Participate in continuous improvement initiatives to refine support processes and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 2-4 years of experience in technical support, preferably in a software or version control environment
 </li>
 <li>
 Strong knowledge of Helix Core and experience with version control systems
 </li>
 <li>
 Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
 </li>
 <li>
 Experience with scripting or automation tools to support troubleshooting efforts is a plus
 </li>
 <li>
 Strong communication skills and ability to work well in a remote team environment
 </li>
 <li>
 Customer-focused mindset with a commitment to providing exceptional support
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with CI/CD processes and tools
 </li>
 <li>
 Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
 </li>
 <li>
 Previous experience in a remote support role or IT service management
 </li>
 <li>
 Relevant certifications in IT support or Helix administration are advantageous
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Support / Technical Support Analyst-Remote

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes. 
Key Responsibilities:<ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul>Preferred Qualifications:<ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

Infinite pl

<div><div>Infinite pl, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. &quot;We're not just players; we're game-changers.&quot;</div><div></div><div> 
Role Overview</div><div>
We are seeking a motivated and service-oriented IT Support Analyst to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a key part in delivering a reliable and seamless technology experience for all Infinite pl employees.</div>
<h3 class="jobSectionHeader">Key Responsibilities:</h3><ul><li>
Provide first-level support to employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain company laptops, desktops, and peripherals.</li><li>
Troubleshoot and resolve user issues in a timely and professional manner.</li><li>
Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination with People &amp; Culture Team.</li><li>
Ensure systems and applications are properly updated and secured.</li><li>
Maintain accurate records of IT assets and equipment.</li><li>
Assist in implementing IT policies, security practices, and preventive maintenance procedures.</li><li>
Support internal events and operations with IT setup and connectivity needs.</li><li>
Collaborate with other teams to continuously improve the employee IT experience.</li></ul><h3 class="jobSectionHeader">
Qualifications:</h3><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
0&ndash;2 years of experience in IT support or a similar role.</li><li>
Basic understanding of computer hardware, operating systems, and network fundamentals.</li><li>
Familiarity with Microsoft 365 and standard business applications.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and manage time effectively in a dynamic environment.</li><li>
Fluency in English is required.</li></ul><div>
Infinite pl &#65039; - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

IT Support Analyst (Saudi Nationals)

<div>
 
 Infinite pl
 
 , is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 
 
 Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. "We're not just players; we're game-changers."
 
 
 
 Role Overview
 
 
 We are seeking a motivated and service-oriented
 
 IT Support Analyst
 
 to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a key part in delivering a reliable and seamless technology experience for all Infinite pl employees.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide first-level support to employees for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain company laptops, desktops, and peripherals.
 </li>
 <li>
 Troubleshoot and resolve user issues in a timely and professional manner.
 </li>
 <li>
 Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination with People &amp; Culture Team.
 </li>
 <li>
 Ensure systems and applications are properly updated and secured.
 </li>
 <li>
 Maintain accurate records of IT assets and equipment.
 </li>
 <li>
 Assist in implementing IT policies, security practices, and preventive maintenance procedures.
 </li>
 <li>
 Support internal events and operations with IT setup and connectivity needs.
 </li>
 <li>
 Collaborate with other teams to continuously improve the employee IT experience.
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or a similar role.
 </li>
 <li>
 Basic understanding of computer hardware, operating systems, and network fundamentals.
 </li>
 <li>
 Familiarity with Microsoft 365 and standard business applications.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Ability to prioritize tasks and manage time effectively in a dynamic environment.
 </li>
 <li>
 Fluency in English is required.
 
 
 
 
 </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
 
 
 Let's disrupt logistics together and explore infinite opportunities!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

TransPerfect

<div>
 
 TransPerfect Is More Than Just a Job&hellip; Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
 
 
 Job Description
 
 
 Who We Are:
 
 
 TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink&reg; technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
 
 
 TransPerfect Legal Solutions is currently looking for recent grads with analytical mindsets and great customer service skills to join our team as a Project Coordinator. This is the perfect way to begin your career in Project Management.
 
 
 What You Will Be Doing:
 
 
 The e-Discovery Project Coordinator assists a team of Project Managers in overseeing the execution of litigation support projects and is ultimately responsible for the quality and timeliness of each project. Builds relationships with clients, learning each client&rsquo;s technical specifications and advising on best practices when appropriate. Identifies potential project problem areas and solves those problems before and as they arrive. This is a junior-level project management role with the potential to become a Project Manager.
 
 
 &bull; Assist Project Managers with client requests
 
 
 &bull; Responsible for the execution of litigation support projects
 
 
 &bull; Oversee full life cycle of projects according to client parameters.
 
 
 &bull; Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope
 
 
 &bull; Work closely with production staff to ensure proper allocation of resources based on deadlines and priorities set by the client
 
 
 &bull; Serve as a liaison between the production staff, and the client during the life cycle of a project
 
 
 &bull; Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action
 
 
 &bull; Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are met
 
 
 
 
 Your experience includes:
 
 
 &bull; Minimum Bachelor&rsquo;s Degree from a 4-year college or university; STEM majors are preferred.
 
 
 
 
 
 
 &bull; Knowledge of MS Office applications including MS Access required
 
 
 &bull; Available to work overtime, including evenings and weekends as needed
 
 
 &bull; Available by phone or email when out of the office as needed
 
 
 &bull; Ability to work well under pressure and meet tight deadlines
 
 
 &bull; Excellent customer service skills
 
 
 &bull; Must be a high-level problem solver and have high multi-tasking skills
 
 
 &bull; Knowledge of SQL and/or Visual Basic is a plus
 
 
 
 
 Where Your Career is Going:
 
 
 At TransPerfect, there are a lot of growth opportunities. This is a great position to start your career within eDiscovery Project Management. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.
 
 
 End your job search and find your career at TransPerfect #careersNOTjobs.
 
 
 Why TransPerfect:
 
 
 For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
 
 
 We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
 
 
 TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
 
 
 For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.
 
</div>

Litigation Support Analysts

Acuvon Consulting

<div>
 
 
 About Us
 
 :
 
 
 
 
 
 
 Acuvon Arabia Management Consulting Limited
 
 is a management consulting company based in
 
 Riyadh, Saudi Arabia
 
 a branch of mother company Acuvon Consulting Private Limited based in Delhi, India. Our clients belong to diverse set of sectors i.e. Retail, Food &amp; Beverage, Healthcare, Fintech, Pharmaceutical and Public Sector (Government) and BFSI (including Private Equity and Family Offices). Our mandates typically range from developing business strategy, growth plans and implementation roadmap, operational and financial restructuring, financial modeling and validation, development of business cycles and process improvement, performance measurement and reporting and commercial and financial due diligence (Buy side) Our employees are graduates of top-tier engineering, business schools, chartered accountants and bring in a diverse set of prior experiences. We are an equal opportunity employer.&nbsp;
 
 
 
 
 
 
 Designation
 
 : Business Analyst
 
 
 
 
 
 
 Job Location
 
 : Riyadh, Saudi Arabia
 
 
 
 
 
 
 Role Summary
 
 :
 
 
 
 
 
 
 As an Analyst, after a brief training you will support one of our client-facing teams. Your role would require you to support the Consultants and Engagement Managers in accomplishing their day-to-day tasks i.e. market research, financial analysis and modeling, creating presentations and dashboards, conducting and documenting interviews, etc. In addition, you may be staffed on internal projects related to organizational development from time to time. This role is based in Riyadh and requires you to travel within Saudi Arabia and the region GCC and MENA on need basis.
 
 
 
 
 
 
 
 Work Expectations
 
 :
 
 
 
 
 <ul>
 <li>
 Solve simple to medium complexity client problems and create relevant deliverables
 </li>
 <li>
 Conduct primary/secondary research as may be required
 </li>
 <li>
 Be willing to support and actively contribute to the team as may be required
 </li>
 <li>
 Assist in preparation of business proposals and participate in internal initiatives of the firm
 </li>
 <li>
 Comfortable travelling and staying within Saudi Arabia and the region GCC and MENA on need basis
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Skill-Set
 
 :
 
 
 
 
 <ul>
 <li>
 Full time Graduate
 </li>
 <li>
 Minimum 1 year of relevant work experience will be preferred
 </li>
 <li>
 Excellent problem solving and communication skills
 </li>
 <li>
 Advanced Proficiency in MS Excel and PowerPoint
 </li>
 <li>
 Exposure to one or more of: Retail/ BFSI/ Healthcare
 </li>
 <li>
 Exposure to strategy development and implementation, process improvement, performance measurement, digital transformation
 </li>
 </ul>
</div>

Business Analyst

MASTER-WORKS

<div>We are looking for a Fresh graduate Business Analyst to analyze business requirements and translate them into data-driven solutions that align with project objectives. The role is responsible for gathering, documenting, and evaluating information to improve business processes, support decision-making, and ensure alignment between client needs and technical deliverables.
Responsibilities:<ul><li>Gather and analyze business requirements from stakeholders.</li></ul><ul><li>Document business processes, workflows, and data requirements.</li></ul><ul><li>Translate business needs into clear and actionable technical specifications.</li></ul><ul><li>Collaborate with product managers, data engineers, and developers to ensure solution accuracy.</li></ul><ul><li>Prepare detailed reports, dashboards, and presentations to communicate insights.</li></ul><ul><li>Support testing and validation of deliverables to ensure they meet business expectations.</li></ul><ul><li>Participate in client and internal meetings and provide clear follow-ups.</li></ul>
Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Information Technology, or a related field.</li></ul><ul><li>Good understanding of data analysis, reporting, and visualization tools (e.g., Excel, Power BI, SQL).</li></ul><ul><li>Strong analytical, communication, and documentation skills.</li></ul><ul><li>Ability to bridge the gap between business and technical teams.</li></ul>
Preferred Skills:<ul><li>Knowledge of Agile and Scrum methodologies.</li></ul><ul><li>Exposure to data analytics or business intelligence (BI) projects.</li></ul><ul><li>Certification or coursework in Business Analysis (e.g., ECBA, CBAP, Agile BA) is a plus.</li></ul><ul><li>Saudi nationality</li></ul></div>

Explore 1975+ Client support analyst in Riyadh this November. Find roles across top companies and apply now to boost your career.

1975 client support analyst jobs IN Riyadh

BMC Helix Support / Technical Support Analyst-Remote

BMC Helix Support / Technical Support Analyst-Remote

IT Support Analyst (Saudi Nationals)

IT Support Analyst (Saudi Nationals)

Litigation Support Analysts

Business Analyst

Business Analyst