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operations manager

Crestline Hotels & Resorts

<div>Overview:
The Housekeeper will perform any combination of cleaning duties to maintain the cleanliness of guest's rooms in an orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. 
Potential Career Paths:
Housekeeping Supervisor Housekeeping Manager Operations Manager Assistant General Manager General Manager Area Vice President of Operations 
Key Duties &amp; Responsibilities:
<ul><li>Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.</li><li>
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.</li><li>
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.</li><li>
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.</li><li>
Keep storage areas and carts well-stocked, clean, and tidy.</li><li>
Dust and polish furniture and equipment.</li><li>
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.</li><li>
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.</li><li>
Hang draperies and dust window blinds.</li><li>
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.</li><li>
Remove debris from driveways, garages, and swimming pool areas.</li><li>
Sort, count, and mark clean linens and store them in linen closets.</li></ul> 
Education and Experience:<ul><li>
Some High School education preferred.</li><li>
No prior experience required.</li></ul> 
Crestline Hotels &amp; Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 
 
Brand: Residence Inn Tampa at USF / Medical Center
 
Address: 13420 Telecom Parkway N Tampa, FL - 33637
 
Property Description: Residence Inn Tampa at USF / Medical Center
 
Property Number: 375</div>

Housekeeper

<div>Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work&reg;. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
The New Development Portfolio Manager is responsible for an assigned territory providing guidance and local operational support to the AMH Field Operations Team throughout the new home community onboarding process to support successful openings and ongoing management of maintenance, community appearance, and performance. Monitors and documents resident compliance with community rules and regulations to support community standards. Manages vendor performance and communicates expectations and scope requirements to ensure work is completed to company standards. Collaborates with cross functional business partners, including AMH Development, to support vendor RFPs, scopes, agreements, and invoice processing. Partners with internal stakeholders (e.g., Property Management, district teams, regional partners, National Portfolio Manager, etc.) on community initiatives to improve operational and maintenance performance, evaluate quality standards, and support best-practice development. Assists with the development and management of the community operations budget, monthly reporting, and partners with Property Operations for cost saving strategies. Serves as a local representative of the company in each community.
Responsibilities:<ul><li>
Supports new community launches by coordinating transitions from development to 
property operations</li><li>
Partners with internal teams and external vendors to maintain community appearance, 
maintenance standards, and overall performance</li><li>
Conducts site visits to assess landscaping, amenities, signage, and compliance with 
community guidelines</li><li>
Monitors vendor performance, clarify expectations, and help ensure services are 
completed as planned</li><li>
Track and document community observations, including maintenance needs and 
resident-related concerns, and share updates with appropriate teams</li><li>
Contribute to budgeting, expense tracking, and cost management activities</li><li>
Build and maintain collaborative relationships with internal stakeholders, vendors, and 
local partners</li><li>
Participate in community planning efforts and continuous improvement initiatives</li></ul>
Requirements:<ul><li>
A high school diploma/ GED required</li><li>
Bachelor&rsquo;s degree preferred (Real Estate, Operations Management, Finance, Business)</li><li>
Minimum of Five (5) years&rsquo; experience in property management, residential 
construction, HOA/community management, or a related field is preferred</li><li>
Background supporting projects, operations, or cross-functional collaboration is 
preferred</li><li>
Familiarity with tools such as Microsoft Office or comparable systems</li><li>
Knowledge of landscaping or vendor-managed services is preferred</li><li>
Experience guiding vendors or coordinating service providers is preferred</li></ul>
Compensation
The anticipated pay range/scale for this position is $71,545.00 to $89,448.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is eligible to receive quarterly bonus payments.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
#LI-MA1</div>

New Development Portfolio Manager

Cortland

<div><div>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</div>
Role Overview

As the Senior Community Manager, you are the strategic leader responsible for the overall success of multiple multimillion-dollar, multifamily apartment communities. This role requires exceptional leadership, operational expertise, and financial acumen to drive performance across multiple sites. You will oversee community operations, lead teams, and ensure alignment with company standards while delivering an exceptional living experience for residents.

Leadership &amp; Team Development:
<ul>
<li>Lead and develop high-performing teams across multiple communities with clarity, purpose, and strategic focus.</li>
<li>Foster a culture of accountability, collaboration, and excellence across all sites.</li>
<li>Attract, coach, and retain top talent, energizing teams through influence and motivation to deliver strong, consistent results.</li>
<li>Provide guidance and support for escalated resident concerns across communities, ensuring timely and professional resolution.</li>
</ul>
Sales &amp; Revenue Growth:
<ul>
<li>Drive leasing performance across multiple communities by setting goals, monitoring KPIs, and coaching teams to exceed occupancy and revenue targets.</li>
<li>Implement portfolio-wide sales strategies that maximize conversion rates and optimize pricing.</li>
<li>Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.</li>
</ul>
Community Advocacy &amp; Resident Experience:
<ul>
<li>Champion a resident-centric mindset across all communities, delivering exceptional service that strengthens satisfaction and retention.</li>
<li>Ensure a concierge-level experience for residents and prospects, creating positive and memorable interactions.</li>
<li>Act as a brand ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.</li>
</ul>
Operational Excellence
<ul>
<li>Oversee day-to-day operations across multiple sites with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.</li>
<li>Conduct regular property inspections to maintain curb appeal, safety, and brand standards.</li>
<li>Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.</li>
</ul>
Financial Performance
<ul>
<li>Own responsibility for achieving and exceeding Net Operating Income targets across multiple communities through effective revenue generation and expense management.</li>
<li>Use financial insights to manage budgets, control expenses, and identify opportunities for long-term value.</li>
<li>Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.</li>
</ul>
Change Leadership &amp; Stakeholder Collaboration
<ul>
<li>Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.</li>
<li>Build and maintain productive relationships with key stakeholders, including our centralized center of excellence, service teams, corporate partners, and senior leaders.</li>
<li>Align stakeholders and navigate competing priorities with diplomacy and shared purpose.</li>
</ul>
Qualifications

Experience and Education:
<ul>
<li>3+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services</li>
<li>High school diploma or equivalent required; bachelor's degree or equivalent preferred</li>
</ul>
Performance Orientation:
<ul>
<li>Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets across multiple sites.</li>
<li>Proven track record in driving leasing performance, pipeline management, and disciplined follow-up</li>
<li>Ability to deliver exceptional resident experiences and consistently exceed customer expectations</li>
<li>Skilled in collaborating with onsite teams and corporate partners to achieve community goals.</li>
</ul>
Leadership &amp; Development:
<ul>
<li>Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability</li>
<li>Experience fostering a culture of excellence, collaboration, and continuous improvement</li>
<li>Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results</li>
<li>Ability to navigate change with confidence and guide teams through transitions effectively</li>
</ul>
Skills &amp; Competencies
<ul>
<li>Strong financial acumen with experience in budgeting, forecasting, and expense control across multiple sites</li>
<li>Excellent organizational, communication, and problem-solving skills</li>
<li>Skilled in resolving complex resident concerns with empathy, urgency, and professionalism.</li>
</ul>
Technical / Process Skills:
<ul>
<li>Proficient in property management software, CRM systems, and Microsoft Office Suite; comfortable using social media for marketing</li>
<li>Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling</li>
<li>Comfortable analyzing data and KPIs to drive decisions and continuous improvement</li>
</ul>
Cultural / Brand Fit:
<ul>
<li>Embodies company values and premium brand standards</li>
<li>Professional appearance and executive presence required</li>
</ul><div>
About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 


Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

California Applicant Privacy Notice 
We collect personal information from all job applicants, including identifiers (e.g., name, contact details), professional or employment information (e.g., r&eacute;sum&eacute;, work history, qualifications), and education information. This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process.

California residents may request access to or deletion of their personal information by contacting us at careers@cortland.com

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Cortland (&quot;Controller&quot;), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing careers@cortland.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller's data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at careers@cortland.com

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.</div></div>

Senior Community Manager-Cortland Westshore

Progress Residential

<div>Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents &ndash; and an empowering, people-first culture for our team members. That&rsquo;s why, for two years in a row, our employees have voted Progress a certified Great Place to Work&reg;.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We&rsquo;re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text &ldquo;ProgressJobs&rdquo; to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary:
The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition. The FOS is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in. They ensure that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills, such as the ability to change smoke detector batteries, light bulbs and filters or winterization of homes.
Essential Functions:<ul><li>
Walks assigned homes to ensure that vacant on-market homes are move-in ready.</li><li>
Conducts quality control, move-in inspections, home curation, and cataloging.</li><li>
Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.)</li><li>
Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.</li><li>
Submits vacant service requests, as needed.</li><li>
Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.</li><li>
Verifies utilities are connected which may include meeting utility vendors at homes to allow access.</li><li>
Ensures Smart Home systems are operational and follows Lock and Security Device Policy.</li><li>
Installs/Removes portable self-show lockboxes, as applicable.</li><li>
Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.</li><li>
Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.</li><li>
Posts notices on home and communicates status with photos to applicable team members.</li><li>
Appears at eviction lockouts, as needed.</li><li>
Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace , and manage Fleet inventory within company guidelines.</li><li>
May also be responsible for administrative functions in customer service.</li></ul>
Qualifications:<ul><li>
High School Diploma or GED required.</li><li>
Minimum of 1 year experience in either property management or a maintenance/inspections related field.</li><li>
Must have reliable transportation.</li><li>
Property maintenance and repair skillset preferred.</li><li>
Experience in customer service preferred.</li><li>
Comfortable with Technology (Salesforce and Yardi knowledge a plus).</li><li>
Valid driver&rsquo;s license and clean driving record required.</li><li>
Always maintain valid auto insurance.</li><li>
Willingness to drive safely and follow the company&rsquo;s fleet driving policies.</li><li>
Capability to prioritize workload in a fast-paced work environment.</li><li>
Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.</li></ul>
Physical Demands:<ul><li>
Standing, walking, and/or sitting for extended periods of time</li><li>
Moderate climbing, reaching, and use of fingers</li><li>
Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing</li><li>
Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet</li><li>
Ability to judge distances and spatial relationships</li><li>
Ability to identify and distinguish color</li><li>
Ability to distinguish the differences or similarities in odors</li><li>
Ability to lift and/or move 50 pounds or more</li><li>
Ability to use standard maintenance equipment</li></ul>
What you can expect from us:<ul><li>
Competitive Compensation - Including performance-based bonuses that reward your contributions.
</li><li>Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.</li><li>
Generous Time Off &ndash; Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
</li><li>Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
</li><li>A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
</li></ul>This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent&rsquo;s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
<h2 class="jobSectionHeader">Privacy Policy</h2></div>

Field Operations Specialist

Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
As a dnata Station Manager for Passenger Handling, you will lead, guide direct the passenger handling operation, ensuring customer service operational efficiencies to include safety and compliance.
 
Essential Duties and Responsibilities: 
<ul>
<li>Responsible for the day-to-day administration and operation of the above wing</li>
</ul>
operation.
 <ul>
<li>Ensure the station operates in compliance with all company policies and procedures,</li>
</ul>
and adheres to the company's mission, vision, and values statements.
 <ul>
<li>Coordinates services with Passenger Service Supervisors/account managers and above</li>
</ul>
wing staff to meet manpower and operational needs and requirements.
 <ul>
<li>Ensure appropriate staffing levels are maintained through proper use of flight and</li>
</ul>
personnel schedules.
 <ul>
<li>Direct management and supervisory staff responsible for the passenger handling</li>
</ul>
primary business functions.
 <ul>
<li>Direct and participate in the acquisition, training, and on-boarding of team members.</li>
<li>Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver</li>
</ul>
on our commitments with customer service staff.
 <ul>
<li>Develop teams to improve work performance and maximize potential through succession</li>
</ul>
planning, KPI achievement, coaching, ongoing training, and mentoring.
 <ul>
<li>Establish and maintain a structured communication process between passenger service</li>
</ul>
agents, supervisors, and account managers.
 <ul>
<li>Regularly interact and obtain feedback from customers to promote the station and</li>
</ul>
measure the level of customer satisfaction to improve capabilities and processes.
 <ul>
<li>Encourage employee suggestions and involvement in the station’s improvement and</li>
</ul>
growth, its processes, and people.
 <ul>
<li>Proactively serves as liaison between dnata and all airline customers in resolving</li>
</ul>
customer grievances.
 <ul>
<li>Resolves employee issues.</li>
<li>Participates in the planning and monitoring of Passenger Service labor and operational</li>
</ul>
expenses, as well as other relevant financial activity.
 <ul>
<li>Actively involved in the training and development of all new and current employees.</li>
<li>Works closely with the GM of station on budgetary needs</li>
</ul>
Job Qualifications
 
<ul>
<li>2+ Years of management experience in Passenger Service</li>
<li>Customer focused attitude, with a high level of professionalism and discretion</li>
<li>Excellent communication, interpersonal skills, create a team environment.</li>
<li>Detail oriented, with the ability to track task progress to completion.</li>
<li>Demonstrated ability to motivate, collaborate and lead.</li>
<li>Highly organized with the ability to effectively prioritize and meet deadlines.</li>
<li>Must handle confidential matters with appropriate discretion.</li>
<li>Ability to travel as required.</li>
<li>Must deliver friendly, courteous, and prompt customer service.</li>
<li>Demonstrated proficiency with Word, Excel, PowerPoint, and outlook. A general understanding of Window, Google Chrome Browser, Internet Explorer Browser</li>
<li>Airline experience is highly preferred.</li>
<li>Must be able to work nights, weekends, holidays as required.</li>
</ul>
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Station Manager Passenger Handling

Huntington Bank

<div><h1 class="jobSectionHeader">Description
</h1>The Workforce Operations Team Lead is responsible for overseeing workflow management, operational controls, quality assurance, compliance, and continuous process improvement activities for the Commercial Card Servicing &amp; Onboarding organization. This role ensures work is completed accurately, efficiently, and in accordance with established policies, procedures, and regulatory requirements. The position serves as a central resource for operational oversight, reporting, workforce analytics, process documentation, training, and cross-functional coordination to support exceptional client and colleague experiences.
Duties and Responsibilities
<ul><li>Oversee daily workflow management, workload distribution, and operational processes to ensure service levels and departmental objectives are achieved.
</li><li>Monitor operational performance through reporting, workforce analytics, quality reviews, and key performance indicators (KPIs), identifying trends and opportunities for improvement.
</li><li>Ensure all servicing and onboarding activities are conducted in accordance with established policies, procedures, regulatory requirements, and internal controls.
</li><li>Promote a culture of due diligence, accountability, risk awareness, and accurate documentation across all operational activities.
</li><li>Conduct quality control reviews and audits to ensure work is completed accurately, consistently, and in compliance with company standards and expectations.
</li><li>Manage and coordinate the resolution of complex client, operational, and servicing escalations.
</li><li>Partner with frontline colleagues and subject matter experts to develop, maintain, and enhance procedures, job aids, training guides, and operational documentation, ensuring team expertise remains at the center of process improvement efforts.
</li><li>Coordinate training initiatives and knowledge-sharing activities to support operational consistency and adoption of best practices.
</li><li>Analyze workflow, capacity, productivity, and quality data to identify operational risks, resource needs, and process improvement opportunities.
</li><li>Lead and support special projects, system enhancements, process improvement initiatives, and business transformation efforts within Commercial Card.
</li><li>Act as a liaison between Commercial Card, Operations, Product, Sales, Technology, Risk, Compliance, and other business partners to facilitate communication, resolve issues, and implement solutions.
</li><li>Provide recommendations regarding policies, procedures, controls, reporting enhancements, and operational best practices.
</li><li>Prepare and distribute operational reports, dashboards, scorecards, and management updates related to workflow, quality, compliance, and performance metrics.
</li><li>Maintain documentation supporting operational processes, controls, procedures, audits, and risk management requirements.
</li><li>Perform other duties as assigned.
</li></ul>Basic Qualifications
<ul><li>3+ years of experience in operations, workforce management, servicing, onboarding, quality assurance, compliance, or related functions.
</li><li>Bachelor's degree
</li></ul>Preferred Qualifications
<ul><li>Experience supporting Commercial Card, Treasury Management, Payments, Financial Services, or similar operational environments.
</li><li>Experience with workforce analytics, operational reporting, quality assurance, and process improvement methodologies.
</li><li>Strong knowledge of risk management, compliance requirements, due diligence practices, and operational controls.
</li><li>Experience developing procedures, training materials, and operational documentation.
</li><li>Strong project management, organizational, and problem-solving skills.
</li><li>Ability to collaborate effectively with cross-functional teams and drive process improvements through influence and partnership.
</li><li>Strong verbal, written, and presentation communication skills.
</li>Proven track record of improving operational efficiency, quality, compliance, and client experience. 
<li>
</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Workforce Operations Team Lead

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
Account Reference Architecture (ARA) is a Completeness Control framework for all Services, Markets, and Banking (SMB) Balance Sheet and Enterprise Bank Cash accounts globally. The platform and associated team provide and maintain a control for end-to-end completeness and integrity between all Citi ledger accounts, their respective cash bank accounts and associated reconciliations. The function ensures that (i) all ledger accounts are appropriately mapped to the associated bank accounts (as applicable) and reconciled in an automated recon platform, (ii) all Citi owned cash bank accounts are appropriately reported in Citi&rsquo;s balance sheet and ledger, and reconciled in an automated recon platform, (iii) any bank accounts that bypass appropriate account management and maintenance procedure are captured and appropriately established in the respective golden source repository, (iv) any discrepancies in data quality are remediated, (v) we have a clear and accurate profile of reconciliation status landscape that subsequently drives organization&rsquo;s automation book of work. ARA is also undergoing further expansion into Enterprise-wide balance sheet over the next three years. ARA is part of the Enterprise Reconciliations Utility (ERU) organization responsible for the global reconciliations, associated reporting and integrity, and leading extensive change book of work associated with MTP reduction, automation, and number of other strategic capabilities.
Bank Account Management &amp; Controls Lead will be responsible for ensuring integrity and completeness of Citi&rsquo;s book-to-bank relationships by investigating and analyzing breaks highlighted as part of the Bank Account, Ledger Account and Reconciliation exception processes. As part of this role, the candidate will be part of both Change the Bank (CTB) and Run the Bank (RTB) pillars by managing day-to-day processes (and team) while contributing towards the Change book of work associated with ARA expansion into Enterprise-wide framework. This will require in-depth analysis, thinking outside-the-box, thought leadership, and partnering with stakeholders and the team. The candidate is a professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Developed communication and diplomacy skills are required to partner, guide and influence others, in particular colleagues in other areas. They provide advice and counsel related to the technology or operations of the business. Their work impacts an entire area, which eventually affects the overall performance and effectiveness of the organization. They will be able to accomplish this task by meeting, at minimum, below responsibilities:
 
 
Responsibilities:
<ul><li>Manage day-to-day operations of the ARA Team, including validation of book-to-bank mappings, remediation of exceptions, and maintaining data quality standards.</li>
<li>Partner with the project team to support the successful rollout of ARA expansion and its integration into Business as Usual (BAU) operations.</li>
<li>Drive the establishment and agreement of Roles &amp; Responsibilities and escalation governance frameworks across all relevant stakeholders.</li>
<li>Design and implement exception management and resolution processes for new scope areas, ensuring integration into a sustainable target operating model; maintain accurate documentation and update Standards of Procedures (SOPs) accordingly.</li>
<li>Provide subject matter expertise on control requirements across balance sheet types (e.g., payables, receivables, suspense, bank cash), advising on associated risks, control gaps, and recommended solutions.</li>
<li>Track, prepare, and communicate clear progress metrics and status updates to internal and external management; oversee escalation reporting on appropriate frequency cycles.</li>
<li>Ensure issues are properly reported, profiled, and escalated; maintain accountability for process integrity, operational risk, and end-to-end outcomes.</li>
<li>Serve as Subject Matter Expert (SME) for the balance sheet control framework, providing guidance and support to internal teams and key stakeholders.</li>
<li>Identify and drive strategic improvements to reduce manual touchpoints; propose enhancements to existing ARA processes to continuously improve completeness and accuracy.</li>
<li>Collaborate with the Technology team to ensure process enhancements and fixes are properly submitted, tested, and released; leverage deep understanding of ARA process flows to support continued growth.</li>
<li>Analyze and remediate balance sheet completeness exceptions, including ledger mapping, bank account mapping, reconciliation validation, balance validation, and data quality across golden sources.</li>
<li>Ensure all processes operate in accordance with SOPs, SLAs, and KPIs; update SOPs as needed to reflect process changes and remediate any identified discrepancies.</li>
<li>Establish clear validation and remediation steps for accounts/reconciliations missing in ARA, applying knowledge of reconciliation and balance sheet substantiation processes to drive resolution.</li>
<li>Influence stakeholder decisions through expert advice, counsel, and facilitation within areas of specialization.</li>
<li>Apply creative thinking and problem-solving skills to remediate discrepancies, working independently, within the team, or cross-functionally as needed.</li>
<li>Understand how functional areas integrate within ARA and actively contribute to broader business objectives; stay current on developments within the function and assess their implications for the role and broader business strategy.</li>
<li>Build and maintain effective relationships with key partners and stakeholders &mdash; including Bank Network Management, Enterprise Reconciliation Utility, Finance, Balance Sheet Governance, and Operations/Business teams &mdash; to identify and implement areas of improvement and address queries.</li>
<li>Contribute to the development of new techniques and change-the-bank initiatives; develop business plans, policies, and procedures while demonstrating the ability to lead projects and deliver innovative solutions.</li>
<li>Communicate and influence effectively through collaborative and persuasive communication.</li>
<li>Take ownership of the volume, quality, timeliness, and delivery of complex work products.</li>
<li>Uphold Citi's principles and values in all day-to-day work activities.</li>
<li>Manage a team &ndash; guide direct reports; oversee outcomes, challenges, opportunities; develop and support growth of the team and the individuals.</li>
<li>Demonstrate sound risk judgment in business decisions, ensuring compliance with applicable laws, regulations, and policies; escalate and report control issues with transparency to safeguard Citigroup, its clients, and its assets.</li>
<li>Perform any additional duties as required to meet evolving business needs.</li>
</ul>Qualifications:
<ul><li>7+ years of experience</li>
<li>Product Management experience highly preferred (i.e., function/process/capacity management experience)</li>
<li>Strong understanding of reconciliations and ledger/balance sheet processes in banking field is required and critical</li>
<li>Change management and leadership skillset are highly beneficial</li>
<li>Project coordination, reporting, leadership skillset is highly preferred</li>
<li>Strong Microsoft Excel and PowerPoint skills are required</li>
<li>Ability to consistently work to a high level of accuracy is crucial</li>
<li>Strong analytical skills with the ability to recognize key issues / implications and to escalate in a timely manner are critical</li>
<li>Experience leading enhancements to process is critical. Experience working with Technology and rolling out requirements is critical.</li>
<li>Self-motivated and proactive with strong organizational and time management skills</li>
<li>People management experience/skills are critical</li>
<li>Strong verbal and written communication skills are critical - strong interpersonal skills, ability to communicate effectively with all levels of staff, ability to influence across teams and levels</li>
</ul>Education:
<h3 class="jobSectionHeader">Bachelor&rsquo;s/University degree, Master&rsquo;s degree preferred</h3>
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<h2 class="jobSectionHeader">Job Family Group:
</h2>Operations - Transaction Services
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<h2 class="jobSectionHeader">Job Family:</h2>
Reconciliation and Proofing
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<h2 class="jobSectionHeader">Time Type:</h2>
Full time
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<h2 class="jobSectionHeader">Primary Location:</h2>
Tampa Florida United States
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<h2 class="jobSectionHeader">Primary Location Full Time Salary Range:</h2>
$103,920.00 - $155,880.00 
 
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Please see the requirements listed above.
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<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
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<h2 class="jobSectionHeader">Anticipated Posting Close Date:</h2>
Aug 05, 2026
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<h2 class="jobSectionHeader">Automated Processing and AI</h2> 
 
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents &ndash; AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

Bank Account Management & Controls Lead- Vice President

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