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sr customer success manager

DATAIKU

<div><div>Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack &mdash; empowering organizations to run AI across multi-vendor environments with centralized governance. 
 
The world's leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.</div>
The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business &ndash; ultimately working to ensure continuous value and return on their Dataiku investment.
Senior Customer Success Managers play an integral role in our business, serving as the customer's main point of contact and the liaison between customers and Dataiku's internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You'll Do)
<ul>
<li>Work with customers across KSA.</li>
<li>Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.</li>
<li>Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.</li>
<li>Have a strong command of Dataiku's unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.</li>
<li>Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.</li>
<li>Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.</li>
<li>Monitor customers' achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.</li>
<li>Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.</li>
<li>Leverage Customer Adoption &amp; Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.</li>
<li>Effectively prioritise and orchestrate the resolution of customer requests or issues.</li>
<li>Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.</li>
<li>Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth.</li>
<li>Stay current on Dataiku's products, competitive landscape, &amp; data science trends.</li>
<li>Embrace and contribute to the Customer Success team methodologies.</li>
</ul>
Experience (What We're Looking For)
<ul>
<li>Fluency in English and native Arabic are a must-have.</li>
<li>Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.</li>
<li>Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.</li>
<li>Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.</li>
<li>Experience working collaboratively across Professional Services and Partner motions.</li>
<li>Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.</li>
<li>Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).</li>
<li>Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.</li>
<li>Working knowledge of big data technologies such as Hadoop and Spark is preferred.</li>
<li>Project management and storytelling skills.</li>
<li>Strong technical, analytic, and problem-solving skills.</li>
</ul>
You may be a good fit for this role if you:
<ul>
<li>Have a never-ending intellectual curiosity, are detail-oriented, and analytical</li>
<li>Have experience in hyper-growth, product-based technology companies</li>
<li>Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers</li>
<li>Understand the importance of being a self-motivated team player</li>
<li>Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment</li>
</ul>
#LI-Remote<div><div> 
</div>
<div>What are you waiting for!</div>
<div>At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you'd like to learn even more about working here, you can visit our Dataiku LinkedIn page.</div>
<div></div>
<div>Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com</div> 
<div></div>

<div></div><div><div>Protect yourself from fraudulent recruitment activity</div>
<div>Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.</div></div></div></div>

Sr Customer Success Manager

<div><div>Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack &mdash; empowering organizations to run AI across multi-vendor environments with centralized governance. 
 
The world&rsquo;s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.</div><div>
The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business &ndash; ultimately working to ensure continuous value and return on their Dataiku investment.
Senior Customer Success Managers play an integral role in our business, serving as the customer&rsquo;s main point of contact and the liaison between customers and Dataiku&rsquo;s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.

Key Areas of Responsibility (What You&rsquo;ll Do)
<ul>
<li>Work with customers across KSA.</li>
<li>Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.</li>
<li>Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.</li>
<li>Have a strong command of Dataiku&rsquo;s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.</li>
<li>Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.</li>
<li>Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.</li>
<li>Monitor customers&rsquo; achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.</li>
<li>Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.</li>
<li>Leverage Customer Adoption &amp; Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.</li>
<li>Effectively prioritise and orchestrate the resolution of customer requests or issues.</li>
<li>Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.</li>
<li>Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth.</li>
<li>Stay current on Dataiku&rsquo;s products, competitive landscape, &amp; data science trends.</li>
<li>Embrace and contribute to the Customer Success team methodologies.</li>
</ul>
Experience (What We&rsquo;re Looking For)
<ul>
<li>Fluency in English and native Arabic are a must-have.</li>
<li>Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.</li>
<li>Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.</li>
<li>Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.</li>
<li>Experience working collaboratively across Professional Services and Partner motions.</li>
<li>Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.</li>
<li>Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).</li>
<li>Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.</li>
<li>Working knowledge of big data technologies such as Hadoop and Spark is preferred.</li>
<li>Project management and storytelling skills.</li>
<li>Strong technical, analytic, and problem-solving skills.</li>
</ul>
You may be a good fit for this role if you:
<ul>
<li>Have a never-ending intellectual curiosity, are detail-oriented, and analytical</li>
<li>Have experience in hyper-growth, product-based technology companies</li>
<li>Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers</li>
<li>Understand the importance of being a self-motivated team player</li>
<li>Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment</li>
</ul>
#LI-Remote</div><div><div> 
</div>
<div>What are you waiting for!</div>
<div>At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku!</div>
<div></div>
<div>Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com</div> 
<div></div>

<div></div><div><div>Protect yourself from fraudulent recruitment activity</div>
<div>Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.</div></div></div></div>

Plentytechjobs

Customer Success Service Support ExpertLocation: Riyadh, Saudi Arabia (On-site)Job OverviewWe are seeking an experienced Customer Success Service Support Expert to join a core project team in Saudi Arabia. The successful candidate will work closely with the Customer Success Manager (CSM) to provide on-site support to customers, ensuring the smooth adoption and operation of products and solutions.The role involves promptly responding to and resolving technical and product-related issues, acting as a key liaison between customers and internal technical teams, and delivering exceptional service value.Core Responsibilities<ul><li>Serve as the primary technical contact for customers, receiving, responding to, and performing initial diagnosis of issues reported through on-site communication, instant messaging platforms, and ticketing systems.</li><li>Accurately assess issue types and priorities, create and maintain records within internal systems, and coordinate with technical support, product, and R&amp;D teams to drive issues through to resolution.</li><li>Build and maintain strong relationships with customer IT and business teams, providing regular updates on issue status and managing customer expectations.</li><li>Develop and maintain knowledge resources including technical documentation, FAQs, and user guides.</li><li>Deliver basic product training and guidance to customers when required.</li><li>Identify potential risks, service concerns, or product usage challenges and escalate them to project stakeholders in a timely manner.</li></ul>RequirementsExperience<ul><li>3&ndash;5 years of experience in IT-related roles.</li><li>Previous experience as a Technical Account Manager (TAM), Solution Architect (SA), Technical Support Engineer, Customer Success Manager (CSM), or similar role within enterprise software, cloud computing, or SaaS environments.</li></ul>Technical Skills<ul><li>Strong understanding of Linux and Windows operating systems.</li><li>Knowledge of networking concepts including TCP/IP, HTTP, and DNS.</li><li>Experience using common troubleshooting and diagnostic tools.</li><li>Basic understanding of cloud technologies (IaaS, PaaS, SaaS).</li></ul>Communication &amp; Problem-Solving<ul><li>Excellent verbal and written communication skills.</li><li>Strong customer service mindset with the ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong analytical thinking and problem-solving capabilities.</li><li>Ability to remain calm and effective under pressure.</li></ul>Language RequirementsCandidates must be proficient in at least two of the following languages:<ul><li>Arabic</li><li>English</li><li>Chinese</li></ul>Additional requirements:<ul><li>Fluent English (spoken and written).</li><li>Chinese language proficiency sufficient to participate in meetings and review technical documentation.</li><li>Arabic language skills are highly desirable and will be considered an advantage.</li></ul>Work Arrangement<ul><li>On-site support in Riyadh, Saudi Arabia.</li><li>Occasional short-term travel within Saudi Arabia or neighboring regions may be required.</li><li>Willingness to participate in 24/7 on-call and standby support rotations and respond promptly to urgent customer issues.</li></ul>Preferred Qualifications<ul><li>Experience with mainstream cloud providers.</li><li>Overseas technical support or customer-facing experience, particularly within the Middle East region.</li><li>Relevant certifications such as PMP, ITIL, AWS, Azure, GCP, or Alibaba Cloud.</li><li>Basic conversational Arabic skills.</li></ul>Culture &amp; Compliance<ul><li>Respect for local laws, business practices, and social customs in Saudi Arabia.</li><li>Strong awareness of data security and privacy protection requirements.</li><li>Commitment to complying with company and client data security policies.</li></ul>To Apply: Send your CV to careersmkit@gmail.comWork Location: In person

Customer Success Service Support Expert

Etap

<div>ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion &mdash; and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations &mdash; we invite you to join us!
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.
<div>Job Title: Customer Success Director &ndash; MEA
Location: Dhahran, Saudi Arabia or Dubai
Employment type: Full-time, Hybrid
Reporting to the Head of Customer Success Management directly and dotted line to the Region VP, the Customer Success Director Director owns the full lifecycle of ETAP's strategic enterprise customers across the Middle East and Africa &mdash; from pre-sales solution design and technical authority, through deployment, adoption, value realization, renewal, and account expansion. Throughout our customer journey, we aim to deliver best-in-class customer experience, and the Customer Success Director is the steward of this journey.
Her/His mission is to ensure Key Accounts customers in the region achieve success using our solutions.
Responsibilities:
This is a specific role focusing both on pre-sales as a Solution Architect and post-sales as a Customer Success Manager.
<ul><li>Establish strong relationships with his portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities
</li><li>Build and lead the regional Customer Success and Solutions Architecture activities across utilities, IPPs, mining, oil &amp; gas, and major infrastructure customers
</li><li>Serves as ETAP's senior regional technical authority on ETAP Real-Time, SCADA/PMS integration, grid code compliance, and sustainability
</li><li>Act as bridge between ETAP's technical product depth and the commercial growth strategy in one of ETAP's fastest-growing regions, where utility-scale renewables, grid modernization, and industrial digitalization are reshaping demand
</li><li>Own the regional technical reference architecture for ETAP deployments
</li><li>Act as the senior technical authority for strategic accounts &mdash; approving solution designs, leading customer technical workshops
</li><li>Lead escalation resolution on complex technical implementations
</li><li>Partner with Product, R&amp;D, and Engineering to translate regional voice-of-customer into roadmap priorities
</li><li>Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.
</li><li>Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication.
</li><li>Work closely with Sales, Technical Support, Training, Product and R&amp;D teams to ensure a best-in-class customer experience and take care of any customer issues.
</li><li>Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth through increased product adoption and increased usage
</li><li>Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
</li><li>Drive the Customer Success playbook for High Touch Segment.
</li><li>Facilitate Executive Business Reviews with decision makers and our executive sponsor, where we celebrate shared successes, and drive success plans.
</li><li>Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
</li></ul>Qualifications / Experience:
<ul><li>Bachelor / Master: initial training in electrical engineering &amp; training in business / marketing
</li><li>Fluent in English (written and oral)
</li><li>Minimum 8 years&rsquo; experience in electrical engineering in a customer-facing role, such as Customer Success, Customer Support or Sales Management
</li><li>Professional experience with electrical design and SCADA software; knowledge of ETAP is a plus
</li></ul></div>ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.</div>

Customer Success Director – MEA

Cisco

Meet the Team
 As a Solutions Engineer at Cisco, you will work closely with the Service Provider Sales team to identify the needs one of Cisco’s most strategic Service Provider accounts in Saudi Arabia, demonstrate Cisco solutions, and design tailored products that drive digital transformation. You will provide expert technical guidance focused on customer success and aligned outcomes, while enjoying the flexibility to handle your work in a way that delivers the best results for both the customer and your team. This role requires solution engineer who combines, Enterprise networking, Data Center architecture solutions with strong AI, automation capable of guiding customers toward fully autonomous, AI-driven networks.
 
Your Impact
 As a Solution Engineer, you will play a pivotal role in accelerating Cisco's leadership by acting as a trusted technical advisor and solution architect. Your expertise will be crucial in translating service provider objectives into comprehensive, impactful architecture and solution strategies across Cisco’s diverse portfolio. Serve as the technical lead within the account team, building trusted advisor relationships with senior IT and business leaders.
 
<ul>
<li>Own the end-to-end technology vision and architecture, spanning Service Provider networks, Data Center, Cloud, Automation, Cybersecurity and AI driven operations.</li>
<li>Lead the design of large-scale, highly scalable Data Center, Enterprise Networking architectures, aligned with future autonomous networking models.</li>
<li>Lead AI-driven network transformation initiatives, including:</li>
<li>Applying AI/ML and LLM models to network operations, assurance, planning, and optimization</li>
<li>Positioning Agentic AI for closed-loop decision making, intent execution, and self-healing networks</li>
<li>Integrating AI capabilities across transport, Data Center, cloud and cybersecurity domains</li>
<li>Articulate and demonstrate the business impact of AI on network efficiency, cost optimization, resilience, and customer experience.</li>
<li>Lead network automation and orchestration strategy, with deep expertise in DNA Center, Nexus Dashboard, Cisco Intersight and Cisco Crosswork Automation portfolio</li>
<li>Collaborate with account teams, product leaders, and executives to influence roadmaps, investment decisions, and long-term transformation strategy.</li>
<li>Develop and present high-impact technical proposals, architectures, and demonstrations.</li>
<li>Drive proof of concepts (POCs), pilots, and solution validation to accelerate decision-making and adoption.</li>
</ul>
Minimum Qualifications
 
<ul>
<li>3+ year’s of proven experience in presales, consultative, or solution architect roles, demonstrating a proven presales track record in designing and deploying solutions, particularly in routing, switching, data center and cloud.</li>
<li>Technical expertise in:</li>
<li>Scalable, AI-ready Data Center architecture including compute, storage solutions (Cisco or 3rd party), data center networking, Cisco ACI</li>
<li>Enterprise network architectures using Cisco routing, switching and wireless solutions, SD-WAN, SASE, modern AI Ops/ML Ops, and programming/scripting capabilities.</li>
<li>Service provider network architecture spanning Access, transport, Data center, and Internet with related technologies.</li>
<li>Strong AI and automation expertise, including:</li>
<li>Applied understanding of AI/ML models for networking use cases such as assurance, optimization, planning, and predictive operations</li>
<li>Architectural or hands-on knowledge of LLM-based systems for operational insights, automation, and decision support</li>
<li>Experience designing or positioning Agentic AI frameworks to enable closed-loop, intent-based, and autonomous network operations</li>
<li>Strong understanding of Cisco technologies and architecture, with proven cross-architecture experience to translate client objectives into comprehensive solutions across Cisco’s full portfolio.</li>
<li>Ability to simplify complex technical concepts for both technical and non-technical audiences, coupled with strong executive-level communication skills.</li>
<li>Solid experience engaging directly with customers, applying consultative selling techniques, understanding financial pain points, and aligning solutions with customer business models to drive value realization and adoption.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Bachelor’s degree in electrical engineering, Computer Science, or a related field.</li>
<li>Cisco certifications (e.g., CCNA, CCNP, CCIE) or equivalent vendor credentials.</li>
<li>Experience in Enterprise networking solutions: campus and branch, secure network architecture, access, wireless, wide area network, visibility and monitoring solutions</li>
<li>Understanding of data center technologies: hyperconverged infrastructure, cloud computing and networking, Data center fabric, servers, unified edge, SDN controller,</li>
<li>High level understanding of Service Provider Routing and Transport, including SR-MPLS and SRv6, Mobility, 5G Core network design and evolution</li>
<li>Ability to work effectively, add value as a team member, and assume a proactive approach to your career, demonstrating a growth mindset and adaptability.</li>
<li>Excellent written and verbal communication, listening, and strong presentation skills.</li>
<li>Experience in Saudi Arabia market is highly desirable, with Arabic language proficiency considered a significant plus.</li>
</ul>
Nature of the Work: Hybrid Full Time
 Hours of work: 48 hours per week
 Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
 Application start and end date: Starting 6th of May for approx. 4-6 weeks
 
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Solutions Engineer

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Role Overview
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.
Please note this role is based in Dammam, Saudi Arabia
Key Responsibilities<ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Client Account Manager

Kempinski Hotels

<div>
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Saudi Arabia - Al Khobar
 
 
 
 
 Description
 
 
 
 The Banquet Coordinator is in charge of the office and operation organisation. Assists in all administrative and operational matters related to the Banquet section.
 
 
 
 
 
 Key Responsibilities
 
 
 
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 to assist the Banquet team with management of all aspects of banqueting events from enquiry to conclusion of banqueting events
 
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 ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.
 
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 to manage and co-ordinate food and drinks/beverages preparation and Fixture, Fittings and Equipment list
 
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 to assist in quality management of food and drinks/beverages and Fixture, Fittings and Equipment
 
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 to assist the Banquet Manager to investigate and resolve customer complaints
 
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 to assist in managing customers&rsquo; expectations and deal and resolve with all concerns/queries
 
 
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 maintaining accurate records and accounts as required and reporting as agreed
 
 
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 help set an example for team members of commitment, work ethic and habits and personal character
 
 
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 adhere to all organisation policies and procedures
 
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 Manage all event operations (preparing venue, invitations etc.)
 
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 Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
 
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 Oversee event happenings and act quickly to resolve problems
 
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 Evaluate event&rsquo;s success and submit reports
 
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 From time to time you may be expected to be part of special projects as are reasonably required of your job role.
 
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 You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.
 
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 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 
 
 
 
 
 </li>
 </ul>
</div>

Banquet Coordinator (Only Saudis)

Explore 396+ Sr customer success manager in Saudi Arabia this June. Find roles across top companies and apply now to boost your career.

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Banquet Coordinator (Only Saudis)