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customer service representative

customer experience consultant

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 
 
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 
 
 Creative tech for Better Change.
 
 
 
 http://www.devoteam.com
 
 
 
 
 
 Job Description
 
 
 
 
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Conduct thorough assessments of current customer experiences across all channels and touchpoints.
 </li>
 <li>
 Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
 </li>
 <li>
 Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
 </li>
 <li>
 Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
 </li>
 <li>
 Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
 </li>
 <li>
 Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
 </li>
 <li>
 Lead training sessions and workshops to educate teams on CX principles and methodologies.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 - 5 years of experience&nbsp;
 </li>
 <li>
 Analytical and problem solving skills
 </li>
 <li>
 Customer Journeys Modeling
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Consulting background&nbsp;
 </li>
 <li>
 Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
 </li>
 </ul>
</div>

Customer Experience Consultant

Bayt Almaloumat Alarabiya For Information Technology

We&rsquo;re Hiring! | Oracle Fusion CX Services Consultant &ndash; Saudi Arabia Location: Saudi Arabia Type: Full-Time | Oracle CX Implementation &amp; Support Experience: 3&ndash;4 Years in Oracle Fusion CX Services &#11835; We&rsquo;re hiring on behalf of a respected client for the role of Oracle Fusion CX Services Consultant. This is an exciting opportunity for professionals experienced in Oracle Customer Experience (CX) to help organizations optimize and elevate their customer service operations using Oracle CX Cloud applications. &#11835; Key Responsibilities:<ul><li>Implement and support Oracle CX Cloud Service modules including:</li><li>Service Cloud, Field Service Cloud, Digital Customer Service, B2B Service, and Knowledge Management</li><li>Conduct client workshops and gather service-related business requirements</li><li>Configure case management, service request flows, and knowledge bases</li><li>Integrate CX Service modules with other Oracle and third-party systems</li><li>Collaborate with technical teams to ensure smooth data flows and customizations</li><li>Lead testing, training, go-live, and hypercare support phases</li><li>Create documentation and user adoption materials for end-users and administrators</li></ul>&#11835; What We&rsquo;re Looking For:<ul><li>3&ndash;4 years of hands-on experience in Oracle Fusion CX Service modules</li><li>Strong understanding of customer service processes and CRM best practices</li><li>Ability to design and implement robust case and knowledge management workflows</li><li>Excellent communication skills and experience leading client-facing workshops</li><li>Bachelor's degree in Business, IT, or a related field</li><li>Bilingual preferred: Arabic and English</li></ul>&#11835; Why Apply?<ul><li>Play a key role in customer-centric digital transformation projects</li><li>Work with the latest Oracle CX Service Cloud technologies</li><li>Grow your career in CX service excellence and innovation</li></ul>Job Type: Full-time

Oracle Fusion CX Services Consultant

Confidential Government

<div>
 
 As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 
 <ul>
 <li>
 Champion opportunities to consistently Improve the entity experience
 </li>
 <li>
 Drive customer retention, reduce churn, and increase customer satisfaction
 </li>
 <li>
 Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
 </li>
 <li>
 Guide team in effective client issues resolution and handle any escalations
 </li>
 <li>
 Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
 </li>
 <li>
 Test new strategies for driving customer value
 </li>
 <li>
 Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
 </li>
 </ul>
 
 
 
 
 Requirements and Skills:
 
 <ul>
 <li>
 Proven working experience as a Customer Experience background.
 </li>
 <li>
 Experience in customer support is a plus
 </li>
 <li>
 Market knowledge
 </li>
 <li>
 Communication and negotiation skills
 </li>
 <li>
 Ability to build rapport
 </li>
 <li>
 BSc/BA in business administration, or relevant field
 </li>
 </ul>
</div>

Customer Experience Manager

Lucidya

<div><h3 class="jobSectionHeader">About Lucidya</h3>
Lucidya is MENA&rsquo;s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.<h3 class="jobSectionHeader">
About the Role</h3>
We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.
This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul>
<li>Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.</li>
<li>Build and maintain workflows for CX pipeline, forecasting, and processes.</li>
<li>Troubleshoot field mapping, integration, and system logic issues.</li>
<li>Ensure accurate data flow for customer health scores, lifecycle stages, and company details.</li>
</ul><ul><li>Conduct regular customer data audits for accuracy and completeness.</li>
<li>Clean and enrich records using HubSpot tools, filters, and custom views.</li>
<li>Support deduplication, tagging, and standardization processes.</li>
</ul><ul><li>Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.</li>
<li>Maintain customer stage definitions in line with CX playbooks.</li>
</ul><ul><li>Create or assist in building dashboards for key CX metrics.</li>
<li>Pull data from HubSpot and ChurnZero to support team decision-making.</li>
<li>Maintain documentation for CX workflows, playbooks, and operational processes.</li></ul>
Support the CX team in using HubSpot and ChurnZero effectively. 
Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul>
<li>Bachelor&rsquo;s degree in Business, Operations, Analytics, or related field.</li>
<li>1&ndash;2 years&rsquo; experience in CX, CS, or Support Operations (SaaS experience preferred).</li>
<li>Hands-on experience with HubSpot CRM and ChurnZero (required).</li>
<li>Strong understanding of data hygiene and customer lifecycle metrics.</li>
<li>Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.</li>
<li>Detail-oriented, analytical, and collaborative</li>
<li>Fluent in English (Arabic is a plus).</li>
</ul><h3 class="jobSectionHeader">Why Join Lucidya?</h3><ul>
<li>Shape the future of customer experience in MENA with an industry-leading platform.</li>
<li>Join a fast-growing AI company at the forefront of digital transformation.</li>
<li>Work with a mission-driven, collaborative team obsessed with product excellence.</li>
<li>Competitive compensation, growth opportunities, and a chance to make a real impact.</li></ul></div>

Junior Customer Experience Operations Analyst

Serco

<div>Customer Experience Ambassador (KSA National) - Subject to Contract Award 
Make a difference every day 
Closing Date: 28 August 2025 
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence &amp; Advisory sectors, delivering services in Asset Management, Customer Experience, Fire &amp; Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by &quot;Bringing National Visions to Life&quot;. 
Your Opportunity
 
We are looking for Customer Experience professionals to deliver exceptional guest service and support across the Parking and Welcome Centre areas, ensuring a seamless, informative, and welcoming experience for all visitors from arrival to entry. 
The Customer Expereince Professionals will be based in Riyadh, where they will be required to work on a rotating shift basis. 
This advertisement is a talent pooling activity. 
Key Accountabilities<ul><li>
Greeting guests upon arrival and offering clear, courteous assistance with directions, services, and venue information</li><li>
Providing support for ticketing, wristband distribution, shuttle boarding, and access procedure</li><li>
Responding to guest inquiries, complaints, and feedback in a professional, timely manner</li><li>
Assisting guests with mobility challenges and coordinating with the mobility support team as needed</li><li>
Managing queue lines and supporting crowd flow within the Welcome Centre</li><li>
Monitoring guest satisfaction at key points (e.g., ticketing desks, shuttle lines, help kiosks) and escalating issues when appropriate</li><li>
Maintaining an up-to-date knowledge of venue events, operational schedules, transport connections, and guest amenities</li><li>
Logging guest feedback and incidents for reporting to the Guest Experience or Operations Team</li><li>
Working closely with Parking Attendants, Traffic Marshals, and Security to ensure coordinated guest support</li></ul> 
Specific Requirements<ul><li>
The job holder will be educated to a High School Diploma level or General Education Degree (GED) or they will have an equivalent professional qualification.</li><li>
The job holder will have at least 1 years&rsquo; experience in a related field as a frontline staff in service industry.</li><li>
Proficiency in using computer and its office and service applications (MS Office).</li><li>
Ability to understand, take direction, speak, read, write, and communicate in fundamental Arabic and English.</li><li>
Good interpersonal, communication and problem-solving skills</li><li>
Familiarity with another foreign language would be beneficial in this role.</li><li>
Previous experience in a travel and tourism industry preferred.</li><li>
Prior experience in hospitality, tourism, events, or customer service roles is preferred</li><li>
Basic First Aid or Emergency Response training is desirable</li><li>
Fluency in English is required; multilingual skills are a strong advantage in international guest settings</li><li>
Willingness to work flexible shifts, including evenings, weekends, and event days</li><li>
Professional appearance and commitment to service excellence</li></ul> 
Join Us 
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.</div>

Customer Experience Professionals (KSA National) - Subject to Contract Award

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
Role Summary:
Together with the Director, Customer Experience Strategy &amp; Planning, works on one or more transport projects to build the proposed customer journey. Liaises with transport project teams, strategy, operations and other functions as needed to embed a world leading customer experience. In collaboration with the Customer Intelligence team, evaluate the effectiveness of transport initiatives that impact the transport customer experience.
Key Responsibilities:
<ul><li>Development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects</li>
<li>Builds service design journey maps to inform decisions.</li>
<li>Support service planning and network design with a focus on customer outcomes.
</li><li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Influencing Without Authority &ndash; Aligns stakeholders and secures commitment across silos.</li>
</ul>Requirements
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.</li><li>8+ years in transport customer experience or service planning; GCC experience highly regarded.</li><li>Strong background in project coordination, performance evaluation, and stakeholder management</li></ul></div>

Senior Manager - Customer Experience Planning (CDU3) - 20004734

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions. 
 
Key Responsibilities:<div><ul><li> 
Customer Experience Design</li></ul>
Define the end-to-end passenger journey vision and ensure that infrastructure, services, and digital systems are designed to optimize usability, inclusivity, safety, and satisfaction. Develop customer requirements and embed them into project briefs, contracts, and operational standards.</div><ul><li>Innovation Strategy</li></ul>
Define the use of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.<div><ul><li> 
Integration Across Project Lifecycle</li></ul>
Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</div><div><ul><li> 
Stakeholder Engagement</li></ul>
Act as the voice of the customer, engaging with a range of stakeholders to balance technical feasibility with passenger expectations. Ensure transparent communication and co-design where appropriate.</div><div><ul><li> 
Standards, Compliance &amp; Benchmarking</li></ul>
Align customer experience and innovation initiatives with international best practices (e.g., ISO service quality standards, universal design guidelines, and sustainability frameworks). Benchmark performance against global leaders in public transport. 
<ul><li>Performance &amp; Continuous Improvement</li></ul>
Design measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Drive continuous improvement cycles to adapt to evolving customer needs and emerging technologies. 
 
Required Skills &amp; Attributes 
<ul><li>Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design.</li><li>Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers.</li><li>Proven ability to lead innovation programs and manage cross-disciplinary teams.</li><li>Skilled in stakeholder engagement and negotiation across public, private, and community sectors.</li><li>Future-focused mindset with expertise in digital transformation, sustainability, and smart cities</li></ul></div>
Requirements
Qualifications:
Bachelor&rsquo;s degree. Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.</div>

Senior Manager - Customer Experience Design and Innovation (CDU3) - 20004438

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