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customer experience consultant

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109758</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Senior Principal CX Advisory Consultant (Individual Contributor)</div><div>
Location: Riyadh flexible office</div><div>
Summary of the Position</div><div>
Join the Genesys CX Advisory team to help enterprise customers define and execute their AI Orchestration strategy and CX (customer experience) and EX (employee experience) transformation journey. You&rsquo;ll shape programs, advise on CX and EX best practices and drive adoption of Genesys solutions that deliver measurable business outcomes. You&rsquo;ll apply broad, cross-industry expertise and demonstrate leadership while influencing senior leaders and mentoring internal teams.</div><div>
What is the role about?</div><div></div><ul><li><div>
Strategy and sponsorship: deliver high-quality consulting with clear ownership and trusted relationships; secure sponsorship for AI Orchestration and set direction aligned to short- and long-term enterprise goals.</div></li><li><div>
Regional growth: actively contribute to the development of new and existing consulting opportunities in the region.</div></li><li><div>
Design and lead transformations: stand-up programs and governance with organization-wide impact for large, complex, multi-workstream transformations, produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities.</div></li><li><div>
Run executive workshops: facilitate discovery and prioritization sessions; diagnose business problems through interviews, data analysis, and operational assessments across CX, EX, Digital, AI, Sales, and Services; use qualitative and quantitative research leadership and clear storytelling to inform decisions</div></li><li><div>
Drive change and readiness: author and execute transformation, change management, business readiness and adoption plans.</div></li><li><div>
De-risk delivery: proactively identify risks and issues early, manage dependencies and work with the program team to drive mitigation plans across data, process, talent, and tech.</div></li><li><div>
Advance thought leadership: share insights and success stories within Genesys, speak at industry events, and contribute to Genesys webinars and articles.</div></li><li><div>
Develop others: provide guidance, coaching and mentoring to internal teams to strengthen CX, EX, Digital, AI, Sales/Services expertise.</div></li><li><div>
Travel occasionally as needed.</div></li></ul><div></div><div><br>
What will you bring?</div><ul><li><div>
Experience: 15+ years in CX/experience/consulting across multiple industries; 5+ years leading teams or multi-workstream programs.</div></li><li><div>
Executive presence: credible with C-suite; proven track record shaping strategy and landing decisions.</div></li><li><div>
Consulting depth: CX, EX, Digital, AI, and Sales/Services operations; advanced problem-solving and value realization applications.</div></li><li><div>
Business acumen: deep understanding of industry trends, business strategies, and organizational objectives.</div></li><li><div>
Change leadership: hands-on with ADKAR/Kotter/Lewin; authored and executed adoption plans at scale.</div></li><li><div>
Workshop facilitation: skilled in Design Thinking and storytelling for collaborative workshops and impactful narratives that tie insights to decisions.</div></li><li><div>
Metrics &amp; scorecards: defines KPIs, builds value drivers &amp; projections; sets up benefits tracking and OKRs.</div></li><li><div>
Ways of working: applies Agile concepts; tailors governance for CX in private and public-sector contexts.</div></li><li><div>
Analytical creativity: comfortable working with innovative, abstract ideas and ambiguity to set strategies and align diverse viewpoints to decisive actions.</div></li><li><div>
Influence and leadership: leads global, cross-functional teams; confident decision-maker.</div></li><li><div>
Regional savvy: understands KSA market dynamics, data residency, and localization considerations.</div></li></ul><div></div><div><br>
Genesys is an equal opportunity employer committed to diversity in the workplace. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics</div><div></div><div><br>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Principal CX Advisory Consultant

CleanLife

<p>To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.</p><p><i><b>Key Responsibilities</b></i></p><ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul><p><i><b>Qualifications &amp; Requirements</b></i></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul><p>نوع الوظيفة: دوام كامل</p>

Customer Experience Specialist

Gulf Union Al Ahlia

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
  </li>
  <li>
   Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
  </li>
  <li>
   Support customer journey mapping, identify pain points, and recommend process and service enhancements.
  </li>
  <li>
   Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
  </li>
  <li>
   Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
  </li>
  <li>
   Support service quality audits and ensure adherence to CX standards and service procedures.
  </li>
  <li>
   Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
  </li>
  <li>
   Track improvement plans, maintain action logs, and ensure timely closure with evidence.
  </li>
  <li>
   Support CX governance activities (workshops, minutes, action items, and status updates).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
  </li>
  <li>
   2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
  </li>
  <li>
   Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
  </li>
  <li>
   Strong analytical and reporting skills; ability to convert data into actionable recommendations.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
  </li>
  <li>
   Arabic fluency; English professional proficiency.
  </li>
  <li>
   Experience in insurance or regulated service industries is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Success Measures (KPIs)
  </strong>
 </p>
 <ul>
  <li>
   Improvement in NPS/CSAT/CES within assigned scope.
  </li>
  <li>
   Reduction in repeated complaints and escalation recurrence.
  </li>
  <li>
   Closure rate and timeliness of CX action items.
  </li>
  <li>
   Quality and consistency of CX reporting and insights.
  </li>
  <li>
   Measurable improvement in key customer journey pain points.
  </li>
 </ul>
 <p>
 </p>
</div>


CALO

<div><h4 class="jobSectionHeader"><b>About Calo (more </b><b>here</b><b>)</b></h4><p>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><p>
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><p>
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><h4 class="jobSectionHeader"><b>
Why This Role Matters</b></h4><p>
We're looking for a talented, enthusiastic and dedicated Customer Experience Specialist (Saudi National) to be the main point of contact for our customers in KSA. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes. You will report to and work closely with the Chief Business Officer.</p><h4 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h4><h5 class="jobSectionHeader"><b>
Key Scopes &amp; Responsibilities</b></h5><h6 class="jobSectionHeader"><b>
Act as the voice of the customer:</b></h6><ul><li><p>
Interviewing KSA Customers through phone calls, video calls and in person</p></li><li><p>
Coordinate for Customers Focus Group and act as the event coordinator for them</p></li><li><p>
Send Surveys to Customers when Data collection is needed</p></li></ul><h6 class="jobSectionHeader"><b>
Complaints / Escalations Handling:</b></h6><ul><li><p>
Be the main contact person whenever there&rsquo;s an escalated case in KSA</p></li><li><p>
Communicate the solutions and resolving it with the customers directly</p></li><li><p>
Supporting customers and answering their complaints/inquiries through live chat and phone calls (When needed)</p></li></ul><h6 class="jobSectionHeader"><b>
Communicating with internal teams:</b></h6><ul><li><p>
Communicate with GM, Marketing, Operations, Product and Growth Teams on a daily basis</p></li><li><p>
Communicating with various internal teams on bug escalations, Feature enhancements, and meal additions/suggestions</p></li></ul><h6 class="jobSectionHeader"><b>
Customer support via Social Media Channels</b></h6><ul><li><p>
Respond to Comments and Direct Messages on Social Media Channels of KSA</p></li></ul><h4 class="jobSectionHeader"><b>
How We Measure Success (KPIs)</b></h4><ul><li><p>
Achieving Interview Target</p></li><li><p>
Achieving focus group Target</p></li><li><p>
Improving NPS in the department</p></li></ul><h4 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h4><p>
We are looking for a<b> Saudi National </b>who possesses the following skills:</p><h6 class="jobSectionHeader"><b>
Behavioral Skills:</b></h6><ul><li><p>
Empathy and customer focus</p></li><li><p>
Ability to maintain a positive attitude towards colleagues and internal team members</p></li><li><p>
Attention to detail when communicate crucial information such as calories or prices to customer</p></li></ul><h6 class="jobSectionHeader"><b>
Technical Skills</b></h6><ul><li><p>
Excellent Understanding of the systems used by CX, such as Intercom, Zendesk, and Clevertap</p></li><li><p>
Addressing customer inquiries and concerns</p></li><li><p>
Excelling in communication skills <b>(Arabic &amp; English)</b>, both in typing and vocal, in all channels (chat/calls)</p></li><li><p>
Excellent Research and Coordinating Skills - Ability to multitask with ease</p></li></ul><h4 class="jobSectionHeader"><b>
The Hiring Journey</b></h4><ul><li><p>
Screening</p></li><li><p>
Technical Interview</p></li><li><p>
Technical Task or Case Study</p></li><li><p>
Culture Fit Interview</p></li><li><p>
Offer</p></li></ul><h4 class="jobSectionHeader"><b>
Want to Gain Extra Points?
</b></h4><p>We&rsquo;re not looking for cookie-cutter applications. Surprise us.</p><p>
Show us your creativity, your drive, and who you are beyond a CV. Send a Loom, a Notion page, a deck, a video, a voice note, whatever feels most &ldquo;you.&rdquo; Tell us why you belong here at Calo and why this role excites you.</p><h4 class="jobSectionHeader"><b>
Ready to Join?</b></h4><p>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <b>Yalla, let&rsquo;s gooo!</b></p></div>

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><ul><li><br>
<i>Due to Saudization local mandates, only Saudi nationals will be considered at this time.</i></li></ul><p></p><p><b><br>
What you'll build:</b></p><p>
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.</p><ul><li>
Provide deep solution-specific expertise to support new sales and adoption for key customers</li><li>
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.</li><li>
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions</li><li>
Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>
Establish yourself as a thought leader within the account team and fine-tune account strategy</li><li>
Collaborate with the team in creating overall themes and competitive differentiation</li><li>
Conduct vigorous dry runs on strategic deals and customer engagements</li><li>
Transition engagement to implementation partner/ Services teams effectively</li><li>
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal</li><li>
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul><p></p><p><b><br>
What you bring:</b></p><ul><li>
Professional experience with large software/IT organizations, preferably in a CX solution-specific segment</li><li>
SAP CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience</li><li>
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>
Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success</li><li>
Focus on creating compelling storylines and themes for customer interactions</li><li>
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>
Passion and energy in all customer interactions</li></ul><p></p><ul><li><br>
<b><i>Due to Saudization local mandates, only Saudi nationals will be considered at this time.</i></b></li><li><b><i>One year Fixed term contract, with potential of being renewed.</i></b></li></ul><p></p><p><b><br>
Where you belong:</b></p><ul><li>
Customer Advocate: Collaborate to complement solution expertise and support customers</li><li>
Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>
Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>
SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Seddiqi Holding

<div>
 <p>
  Are you passionate about beauty, skincare, and luxury brands? Seddiqi Holding&mdash;one of the UAE&rsquo;s most successful homegrown companies with a strong heritage in luxury jewelry and watches&mdash;is thrilled to announce a unique opportunity to be part of our Aesop team as a Skincare Consultant in Riyadh, KSA!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position - Skincare Consultant, Aesop
  </strong>
 </p>
 <p>
  <strong>
   Location - Riyadh
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver a world-class customer experience by providing personalized skincare consultations and expert advice.
  </li>
  <li>
   Collaborate with your team to meet store objectives and maintain Aesop&rsquo;s luxury standards.
  </li>
  <li>
   Use your product knowledge to create memorable and inspiring experiences for every customer.
  </li>
  <li>
   Promote Aesop&rsquo;s unique approach to beauty and customer service, ensuring it&rsquo;s consistently delivered.
  </li>
  <li>
   Contribute to a positive, dynamic work environment with clear and open communication.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For:
  </strong>
 </p>
 <ul>
  <li>
   1-3 years of experience in retail, beauty, skincare, or the fashion industry.
  </li>
  <li>
   Strong communication and public speaking skills.
  </li>
  <li>
   Excellent time management to deliver timely service to clients.
  </li>
  <li>
   A vibrant, friendly, and professional attitude.
  </li>
  <li>
   A passion for delivering exceptional customer service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Work with a globally recognized luxury brand that values team success and personal growth.
  </li>
  <li>
   Competitive rewards and recognition for your hard work.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  The secret to our success lies in the amazing team we have, and we make sure to recognize and celebrate every achievement!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Note: Only shortlisted candidates will be contacted.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Thank you for your interest in joining Seddiqi Holding.
  </li>
 </ul>
 <p>
 </p>
</div>


Skincare Consultant - AESOP - Riyadh

Sonic Electronics

<p>This is a full-time on-site role for an AV System Consultant at Sonic Electronics located in Saudi . The AV System Consultant will be responsible for retail sales, customer service, communication, sales, and relationship building in the B2B sector.</p><p><b>Responsibilities</b></p><ul><li>Identify and develop relationships with key retail partners to drive B2B sales of AV products, ensuring alignment with their business objectives.</li><li>Conduct thorough market research to understand trends and customer needs, utilizing insights to tailor sales strategies effectively.</li><li>Deliver engaging product presentations and demonstrations to retail clients, showcasing the benefits and features of AV solutions.</li><li>Negotiate contracts and pricing with retail partners, ensuring mutually beneficial agreements that enhance profitability.</li><li>Collaborate with marketing teams to create targeted campaigns that resonate with retail customers and drive lead generation.</li><li>Provide exceptional after-sales support to retail partners, addressing any issues and ensuring customer satisfaction.</li><li>Stay updated on industry advancements and product innovations to position the company as a thought leader in AV technology.</li><li>Participate in trade shows and industry events to network and promote the company's AV solutions within the retail sector.</li><li>Train and support retail staff on product knowledge and sales techniques, empowering them to effectively promote AV solutions.</li><li>Monitor sales performance metrics and utilize data analytics to adjust strategies and improve overall sales effectiveness.</li><li>Experience in managing AV products, including AV mounts, brackets, IT solutions, cables, and accessories.</li></ul><p><b>Qualifications</b></p><ul><li>Sales skills</li><li>AV Knowledge is a must</li><li>Arabic Speaker</li><li>Customer Service and Communication skills</li><li>Relationship Building skills</li><li>1-3 years experience in the audio-visual industry.</li><li>Ability to work in a fast-paced environment</li><li>Bachelor's degree in Business Administration, engineering or related field.</li></ul><p>Job Type: Full-time</p>

AV System Consultant- Sales ( Arabic Speaker)

Explore 1768+ Customer experience consultant in Riyadh this March. Find roles across top companies and apply now to boost your career.

1768 customer experience consultant jobs In Riyadh

Principal CX Advisory Consultant

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Skincare Consultant - AESOP - Riyadh

AV System Consultant- Sales ( Arabic Speaker)