customer success manager

guest experience expert

sales consultant

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customer service specialist Jobs in Riyadh

customer service specialist

customer experience consultant

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

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   RMG is Hiring a Digital Customer Experience Consultant.
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   Experience:
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  10&ndash;15 years
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   Role Summary:
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  Lead organization-wide digital CX strategies, improve digital channels, and elevate user experiences across platforms.
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   Required Skills &amp; Qualifications:
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   Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, Digital Transformation, or related field
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   Extensive experience in designing digital customer journeys &amp; omnichannel service models
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   Strong knowledge of UX/UI principles and digital product behavior
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   Expertise in digital analytics tools (e.g., Google Analytics, Hotjar, CX platforms)
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   Ability to lead CX transformations and manage cross-functional teams
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   Experience with service design, customer insights, and digital touchpoint optimization
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   Strong communication, presentation, and stakeholder management skills
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Digital Customer Experience Consultant

MENA Consultant

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  Location:
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 Riyadh, KSA.
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  Years of Experience:
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 5+ years.
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  Project Duration:
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 4 months.
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  Working Arrangement:
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 on-site.
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  Language Requirements:
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 Fluency in Arabic &amp; English (written and spoken).
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 We are seeking an experienced
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  Customer Experience (CX) Consultant
 </strong>
 to support a major telecom client in enhancing the experience of its
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  wholesale and B2B customers
 </strong>
 . The consultant will play a key role in leading CX transformation initiatives, monitoring and reporting customer experience performance, and designing loyalty programs tailored for the wholesale segment. The ideal candidate will have strong telecom industry experience, particularly in wholesale operations, and the ability to work independently within a client environment.
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  Key Requirements
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   Proven knowledge of Wholesale Business for Telcos.
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   Experience leading or supporting Customer Experience (CX) Transformation initiatives.
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   Hands-on experience in CX monitoring and reporting, including developing dashboards or KPIs.
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   Experience in designing and implementing loyalty programs for B2B/wholesale customer segments.
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   Proficiency in preparing and delivering PowerPoint presentations.
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   Prior experience working directly with clients and managing project deliverables with minimal supervision.
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  Other Qualifications
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   Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field.
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   Excellent analytical, presentation, and communication skills.
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   Strong stakeholder management and the ability to work in a dynamic client environment.
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  </li>
 </ul>
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  Key Responsibilities
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 </strong>
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  <li>
   Support the development and execution of the CX transformation roadmap for the telecom wholesale business unit.
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   Monitor and report on CX performance metrics, identifying key trends and improvement opportunities.
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   Design and evaluate loyalty and retention programs tailored for wholesale/B2B clients.
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   Conduct customer journey mapping and pain point analysis to inform experience enhancements.
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   Collaborate with internal stakeholders to align CX initiatives with business strategy and operational objectives.
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   Prepare executive-level presentations and reports summarizing CX insights, recommendations, and progress.
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   Facilitate CX workshops or stakeholder sessions to drive customer-centric culture and awareness.
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   Provide advisory support to ensure CX best practices are embedded across the client's wholesale operations.
   <br/>
   <br/>
  </li>
 </ul>
 If you would like to know more about the
 <strong>
  Global Consulting Bootcamp
 </strong>
 Visit: https://caseinpointco.com/global-consultant-bootcamp/
 <br/>
 <br/>
 If you would like to know more about the
 <strong>
  MC Club
 </strong>
 Visit: https://menaconsultant.com/mc-club/
</div>


Customer Experience Consultant (Telecom Industry) - 4-Month Engagement

Qiddiya | القدية

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  Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
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  General Summary:
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 Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
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  Key Responsibilities:
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 </strong>
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   Assists in the development of CX performance frameworks, KPIs, and investment plans
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   Align customer experience goals with strategic transport plans and capital projects
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   Assist in the development and refinement of end-to-end customer journeys across all modes of transport
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   Support service planning and network design with a focus on customer outcomes
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   Represent the voice of the customer in cross-departmental planning forums
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   Prepare presentations, reports, and documentation related to customer journey planning and project updates
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   Research and share global best practices in transport customer experience
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  Requirements
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 </strong>
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  Qualifications &amp; Experience:
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 <ul>
  <li>
   Bachelor's degree in business Strategy, Service Design or Customer Experience
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   5+ years in customer transport experience or service planning; GCC experience highly regarded
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 </ul>
</div>


Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 6 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109245</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Senior Solution Consultant</div><div></div><div>
What does that mean for a Pre Sales Solution Consultant?</div><div>
You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience at the biggest companies around the world. When we say big, we are talking about Intel, Adobe Systems, Uber, and Ticketmaster, just to name a few.</div><div></div><div>
Are you the best Pre Sales Solution Consultant? You may be a perfect fit for the role!</div><div>
You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers&rsquo; Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.</div><div></div><div>
What this role is:</div><div>
Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client&rsquo;s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers</div><div></div><div><br>
You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers.</div><div></div><div><br>
What this role isn&rsquo;t:</div><div>
You are not &ldquo;one-man shows&rdquo;. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!</div><div></div><div><br>
What will you bring on the table?</div><ul><li><div>
University Bachelor&rsquo;s degree educated in Computer Science or Engineering or related work experience</div></li><li><div>
3-5 years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering</div></li><li><div>
Support and lead RFP &amp; RFI</div></li><li><div>
Lead activities across all functions from Sales, Marketing, Channel and Professional services...</div></li><li><div>
Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications</div></li><li><div>
The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies</div></li><li><div>
Cloud computing, artificial intelligence and contact center industry experience as a plus</div></li><li><div>
Able to articulate your opinions on current technology trends</div></li><li><div>
Strong developed analytical and conceptional capabilities and high customer focus</div></li><li><div>
Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)</div></li><li><div>
Strong time-management and organization skills</div></li><li><div>
Ability to multi-task and manage multiple streams of work simultaneously</div></li><li><div>
Exceptional skills in English and Arabic languages as well as strong presentation and communication expertise</div></li><li><div>
Be a Team Player, be adaptable, Agile and able to multi-task</div></li><li><div>
Be ready to travel (~25%)</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

The PathfinderVisas

<p>Job Opening: Immigration Counsellor/ Sales Consultant. Specially Tagalog Speakers and Bengali speaking Girls</p><p>We are hiring Immigration Sales Consultants to join our dynamic team at The PathFinder Visa Consultant.</p><p>Location: Riyadh, Saudi Arabia</p><p>Key Responsibilities:</p><p>Provide consultation to clients regarding immigration and visa services.</p><p>Handle inbound/outbound leads and convert them into sales.</p><p>Maintain client relationships and ensure excellent customer service.</p><p>Achieve monthly sales targets while maintaining professionalism.</p><p>Requirements:</p><p>Prior experience in Immigration Sales / Study Abroad / Overseas Education / Consultancy preferred. Freshers may also apply.</p><p>Strong communication and convincing skills.</p><p>Target-driven, self-motivated, and result-oriented.</p><p>What We Offer:</p><p>Competitive salary + attractive incentives.</p><p>Professional work environment with growth opportunities.</p><p>Contact: &#8234;+966 57 580 1380&#8236;</p><p>Email: ashwani@thepathfindervisas.com</p><p>#ImmigrationJobs #SalesConsultant #NowHiring #The PathFinderVisas #RiyadhJobs #JobOpening #ImmigrationConsultant #SalesJobs #JobOpportunity #HiringAlert #CareersWithUs</p><p>Job Type: Full-time</p>

Immigration Consultant

Mada Properties | KSA

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  Job Title: Sales consultant
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  About Mada Properties:
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  Mada Properties, based in Riyadh, is a leading real estate company offering innovative solutions and services to clients. We are committed to delivering outstanding customer satisfaction through modern marketing strategies and strong partnerships, ensuring the growth and success of our clients' investments.
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  Role Description:
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  We are currently seeking a sales Consultant to join our team in the Riyadh region. This is a full-time position where the Sales Consultant will be responsible for engaging with clients, managing sales activities, providing exceptional customer service, and ensuring a smooth consulting process.
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  Key Responsibilities:
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  Assist clients in finding and purchasing their ideal properties.
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  Provide expert sales advice, ensuring client satisfaction.
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  Maintain effective communication with clients and team members.
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  Achieve and exceed monthly sales targets.
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  Preferably with real estate experience.
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  Qualifications:
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  Minimum 2 years of proven experience in Real estate.
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  Strong communication and interpersonal skills.
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  Ability to work collaboratively with clients and team members.
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  What We Offer:
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  Competitive base salary plus commission.
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  Supportive and collaborative work environment.
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  Opportunities for professional growth and development.
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  If you are passionate about sales and are looking for a rewarding career in real estate, apply to join with us!
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  المسمى الوظيفي: مستشار عقاري
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  عن شركة مدى العقارية:
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  شركة مدى العقارية، هي شركة رائدة في مدينة الرياض لتقديم حلول وخدمات عقارية مبتكرة . تلتزم بتقديم أعلى مستويات رضا العملاء من خلال استراتيجيات تسويقية حديثة وشراكات قوية، مما يضمن نمو ونجاح استثمارات عملائنا.
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  وصف الدور الوظيفي:
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  <br/>
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  مستشار المبيعات مسؤولاً عن التفاعل مع العملاء، وإدارة أنشطة المبيعات، وتقديم خدمة متميزة، وضمان عملية استشارية سلسة.
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  المسؤوليات الرئيسية:
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  مساعدة العملاء في العثور على العقارات المثالية وشرائها.
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  تقديم المشورة مع ضمان رضا العملاء.
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  الحفاظ على تواصل فعال مع العملاء وأعضاء الفريق.
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  تحقيق وتجاوز أهداف المبيعات الشهرية.
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  المؤهلات:
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  خبرة لا تقل عن سنتين في المبيعات "يفضل في مجال العقارات .
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  مهارات تواصل وشخصية قوية.
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  القدرة على العمل بتعاون مع أعضاء الفريق.
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  ما نقدمه:
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  راتب أساسي تنافسي بالإضافة إلى عمولات.
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  بيئة عمل داعمة وتعاونية.
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  فرص للتطوير المهني والنمو.
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  إذا كنت شغوفًا بالمبيعات وتبحث عن مسار وظيفي مجزٍ في العقارات ، انضم إلينا!
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Sales Consultant

Deep Sea Adventure

<p><b>Job Summary:</b></p><p>The Travel Consultant will be responsible for assisting clients with planning, booking, and managing travel arrangements, including flights, hotels, tours, and other travel services. The role requires strong communication skills, attention to detail, and a good understanding of destinations, visa requirements, and travel procedures to ensure a smooth and satisfying customer experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle travel inquiries through calls, emails, and walk-ins professionally and promptly.</li><li>Plan and book domestic and international travel packages including flights, hotels, sightseeing tours, and transfers.</li><li>Provide accurate information on destinations, travel regulations, visa processes, and insurance.</li><li>Customize travel itineraries according to client preferences and budgets.</li><li>Prepare quotations, itineraries, and confirmations accurately and on time.</li><li>Coordinate with airlines, hotels, and suppliers for bookings, amendments, and cancellations.</li><li>Maintain client records and ensure all documentation is complete and up to date.</li><li>Handle travel-related issues or complaints efficiently and professionally.</li><li>Stay updated on travel trends, promotional offers, and new destinations.</li><li>Achieve monthly sales and revenue targets.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Travel &amp; Tourism, Hospitality, or a related field.</li><li>Proven experience (1&ndash;3 years) as a Travel Consultant or in a similar role.</li><li>Knowledge of GDS systems (Amadeus, Galileo, Sabre) preferred.</li><li>Excellent communication and customer service skills.</li><li>Strong attention to detail and multitasking ability.</li><li>Good knowledge of international and domestic travel regulations, including visa and health requirements.</li><li>Proficiency in MS Office and reservation software.</li></ul><p>Job Type: Full-time</p><p>Pay: &#65020;6,500.00 - &#65020;7,500.00 per month</p>

Travel Consultant - Riyadh Office (Saudi)

Explore 2908+ Customer experience consultant in Riyadh this December. Find roles across top companies and apply now to boost your career.