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customer experience consultant

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 
 
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 
 
 Creative tech for Better Change.
 
 
 
 http://www.devoteam.com
 
 
 
 
 
 Job Description
 
 
 
 
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Conduct thorough assessments of current customer experiences across all channels and touchpoints.
 </li>
 <li>
 Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
 </li>
 <li>
 Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
 </li>
 <li>
 Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
 </li>
 <li>
 Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
 </li>
 <li>
 Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
 </li>
 <li>
 Lead training sessions and workshops to educate teams on CX principles and methodologies.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 - 5 years of experience&nbsp;
 </li>
 <li>
 Analytical and problem solving skills
 </li>
 <li>
 Customer Journeys Modeling
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Consulting background&nbsp;
 </li>
 <li>
 Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
 </li>
 </ul>
</div>

Customer Experience Consultant

Keeta

<div>
 
 
 We're Hiring: Customer Experience Business Analyst!
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 
 
 
 
 
 Are you passionate about
 
 data-driven decision-making
 
 and solving complex customer challenges? Do you thrive in a
 
 fast-paced, multicultural environment
 
 where analytics drive innovation? If yes, then this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 
 
 ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 
 
 ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 
 
 ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 Global Impact
 
 &ndash; Work in a dynamic, multicultural environment
 
 
 
 Tech &amp; Innovation
 
 &ndash; Be part of AI-driven and data-focused advancements
 
 
 
 Strategic Influence
 
 &ndash; Shape the future of customer experience with data-backed decisions
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 📌Bachelor&rsquo;s degree or above
 
 
 📌
 
 5+ years
 
 in data analytics, data science, or related fields
 
 
 📌Proficiency in
 
 SQL, Python, or other programming languages
 
 
 
 📌Experience with
 
 ETL processes, statistical analysis, and dashboard creation
 
 
 
 📌Strong
 
 communication &amp; collaboration skills
 
 to influence stakeholders
 
 
 📌Proficiency in
 
 Chinese (Mandarin) &amp; English
 
 for effective communication across teams
 
 
 
 
 
 🎯
 
 Bonus Points If You Have:
 
 
 
 ✔ Experience in the
 
 food &amp; service delivery industry
 
 
 
 ✔ Strong background in
 
 customer experience analytics
 
 
 
 
 
 
 📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 
</div>

Customer Experience Business Analyst

Tesla

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 
What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy,</li><li>
GCC Driving license.</li></ul>
Join the mission, apply today.</div> 

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

P - Customer Experience Specialist, Sales - Riyadh

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 
What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy,</li><li>
GCC Driving license.</li></ul> 
Join the mission, apply today.</div> 

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Customer Experience Specialist, Sales - Riyadh

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions. 
 
Key Responsibilities:<div><ul><li> 
Customer Experience Design</li></ul>
Define the end-to-end passenger journey vision and ensure that infrastructure, services, and digital systems are designed to optimize usability, inclusivity, safety, and satisfaction. Develop customer requirements and embed them into project briefs, contracts, and operational standards.</div><ul><li>Innovation Strategy</li></ul>
Define the use of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.<div><ul><li> 
Integration Across Project Lifecycle</li></ul>
Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</div><div><ul><li> 
Stakeholder Engagement</li></ul>
Act as the voice of the customer, engaging with a range of stakeholders to balance technical feasibility with passenger expectations. Ensure transparent communication and co-design where appropriate.</div><div><ul><li> 
Standards, Compliance &amp; Benchmarking</li></ul>
Align customer experience and innovation initiatives with international best practices (e.g., ISO service quality standards, universal design guidelines, and sustainability frameworks). Benchmark performance against global leaders in public transport. 
<ul><li>Performance &amp; Continuous Improvement</li></ul>
Design measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Drive continuous improvement cycles to adapt to evolving customer needs and emerging technologies. 
 
Required Skills &amp; Attributes 
<ul><li>Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design.</li><li>Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers.</li><li>Proven ability to lead innovation programs and manage cross-disciplinary teams.</li><li>Skilled in stakeholder engagement and negotiation across public, private, and community sectors.</li><li>Future-focused mindset with expertise in digital transformation, sustainability, and smart cities</li></ul></div>
Requirements
Qualifications:
Bachelor&rsquo;s degree. Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.</div>

Senior Manager - Customer Experience Design and Innovation (CDU3) - 20005766

Kyndryl

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Do you have a passion for driving meaningful change through technology? Are you a master of IT strategy and eager to make an impact on our customers? We're seeking a talented IT Strategy Consultant to join our team for multi-disciplinary, complex consulting engagements.
 
 
As an IT Strategy Consultant at Kyndryl, you'll be responsible for delivering value to customers and Kyndryl by applying deep domain, technology, and industry expertise, consulting techniques, and cognitive approaches to analyze issues and create innovative solutions. You'll establish milestones, quality targets, and manage the work of others while possessing strong communication skills to articulate the impact and business benefits of your solutions and manage stakeholder expectations.
 
 
In this role, you will use your experience and knowledge in guiding customers in their adoption of both major cloud and non-cloud technologies, including virtualization and containers. You will advise customers on technology options and help them make strategic choices and decisions. Additionally, you will have experience capturing and prioritizing complex requirements and resolving conflicting requirements. But that's not all &ndash; our IT Strategy Consultants have seen how organizations benefit from change and most importantly, know how to plan for it &ndash; giving our partners and customers the confidence to make a convincing case for it.
 
 
As a trusted and experienced Consultant, you will be responsible for a vast number of essential technical components such as analyzing the customer's current state, defining IT Strategy including key outcomes, designing conceptual solutions, planning and executing design and implementation work (with support from technical specialists), and accounting for time, cost, and quality targets. You will also develop IP and own specific assets, tools, and white papers articulating point of views in a specific domain, assemble and lead a team of consultants and architects, and facilitate and capture lessons learned from engagements to update methodologies and assets.
 
 
Lastly, as a transformational catalyst, you'll spearhead comprehensive modernization programs encompassing people, culture, process, and technology, revolutionizing organizations from within. Join us at Kyndryl and redefine the very essence of IT strategy consultancy.
 
 
Your Future at Kyndryl
 
As an IT Strategy Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts. Whether you want to lead multi-disciplined teams as a Senior Strategy Consultant or delve into transforming Fortune 500 companies as a Strategy and Transformation Consultant &ndash; you&rsquo;ll have access to unlimited opportunities with Kyndryl. 
 
Who You Are
<div>You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
 
 
Required Skills and Experience
 
 
<ul><li>10+ years of consulting experience with an IT professional service &ldquo;big 4&rdquo; firm or similar background focused on IT strategy enablement
</li><li>Knowledge of major cloud technologies including virtualization, containers, networking etc. on different cloud platforms
</li><li>Subject matter expertise in at least three domains (e.g., cloud computing, IT strategy, infrastructure, IT operations, applications, enterprise architecture, solution architecture, automation, data management, AI/ML, IoT and cloud governance models) to advise on industry-leading solutions
</li><li>Data modeling and analytical experience using common tools (e.g., Excel, Tableau)
</li><li>Issue-based analysis determined and structured data to collect, and produced structured conclusions, recommendations, and roadmaps
</li><li>Knowledge of IT Operating Model and Process Frameworks
</li><li>Awareness of broad competencies and depth in specific competency areas (IT strategy, enterprise architecture, solution architecture, process reengineering, automation)
</li><li>Ability to lead/facilitate workshops and interviews, great presentation skills
</li><li>Understanding of DevSecOps, Agile, Scrum construct to identify inefficiencies through readiness assessments and development of strategies and approaches to optimize the implementation of IT or cloud resources and capabilities
</li></ul></div><ul><li>Fluency in Arabic and English
</li></ul> 
Preferred Skills and Experience
 
 
<ul><li>Experience in the areas of IT and/or cloud technology architecture, service management and/or resiliency
</li><li>ITSM and ITIL or COBIT certification
</li><li>Business case skills, ROI, and TCO analysis to validate IT strategy
</li><li>Experience leading workshops and interviews for discovery and assessment engagements 
</li></ul> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Senior Managing Consultant, Consult Partner

Confidential

<div>
 
 The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide general sales support (needs analysis, data review, and product demonstrations)
 </li>
 <li>
 Serve as the customer advocate and liaison for product management and development
 </li>
 <li>
 Prepare periodic forecasts and progress updates toward sales goals
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience in Business
 </li>
 <li>
 3+ years' of sales consulting or business intelligence experience
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Sales Specialist - B2B

Explore 2251+ Customer experience consultant in Riyadh this September. Find roles across top companies and apply now to boost your career.