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customer experience consultant

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a Customer Experience Development Professional, you will be central to enhancing the end-to-end customer journey with a focus on NPS and quality. You will act as the voice of the customer, mapping experiences, identifying pain points, and turning feedback into actionable improvements. Your role combines proactive solution design, competitor benchmarking, and KPI tracking to ensure a continuous &ldquo;customer-first&rdquo; approach across the company.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Map customer journeys, identify pain points, and design solutions to improve end-to-end experiences.</li><li>
Interpret and synthesize customer feedback from surveys, operational data, contact centers, and social media.</li><li>
Monitor key KPIs like NPS and operational metrics, identifying areas for improvement and driving follow-up actions.</li><li>
Conduct market and competitor benchmarking, manage test orders, and share sector-specific insights.</li><li>
Support process design and improvement for local operations such as PUDO, COD, and returns.</li><li>
Create and update customer experience guidelines, procedures, and best practices.</li><li>
Oversee quality KPIs for call center agents, supporting quality control and training initiatives.</li><li>
Collaborate with cross-functional teams to implement customer-centric projects and advocate for the customer in decision-making.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor&rsquo;s degree (Engineering, Business Administration, Economics); Master&rsquo;s is a plus.</li><li>
Extensive experience in service sectors such as e-commerce, banking, or telecom; CX background preferred.</li><li>
Strong analytical and customer-driven mindset, with the ability to turn insights into action.</li><li>
Exceptional verbal, written, and presentation skills in English and Arabic.</li><li>
Experience in process design, project management, or service design is a plus.</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Hybrid working model with flexibility:</b> a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.</li><li><b>Customisable FlexBenefits budget: </b>Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.</li><li><b>Well-being support: </b>Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.</li><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Experience Development Professional (Saudi Nationals Only)

AtkinsRéalis

<div><p>AtkinsR&eacute;alis is looking for a <b>Customer Experience Expert, </b>in <b>Riyadh, KSA.</b></p><p><b>
About AtkinsR&eacute;alis</b></p><p>
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.</p><p>
Learn more about our career opportunities at: https://careers.atkinsrealis.com</p><p>
The Customer Experience Expert will play a vital role in enhancing passenger satisfaction across the metro network during its Operations &amp; Maintenance (O&amp;M) phase. This role focuses on analyzing customer feedback, optimizing service delivery, and implementing initiatives that prioritize the needs and expectations of metro users. The expert will work closely with operational teams and stakeholders to ensure a seamless and positive customer journey.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Enhance customer satisfaction by identifying service gaps and implementing customer-focused initiatives.</li><li>
Analyze feedback from passengers and stakeholders to identify trends, issues, and opportunities for improvement.</li><li>
Optimize service delivery across all customer touchpoints, ensuring consistency, responsiveness, and quality.</li><li>
Collaborate with O&amp;M Contractors and internal teams to align service standards with customer expectations.</li><li>
Develop and monitor customer experience metrics and performance indicators.</li><li>
Support the design and execution of customer engagement programs, surveys, and outreach activities.</li><li>
Provide recommendations to the Employer for improving passenger experience and service quality.</li></ul><p><b>
Qualifications &amp; Experience:</b></p><ul><li>
Bachelor&rsquo;s degree in Customer Relations, Business Administration, or a related field.</li><li>
10 - 15 years of experience in customer service management, preferably within transport or infrastructure sectors.</li><li>
Strong analytical skills to interpret customer data and drive actionable insights.</li><li>
Excellent interpersonal and communication skills, with the ability to engage effectively with passengers, contractors, and internal teams.</li></ul><p><b>
Preferred Attributes:</b></p><ul><li>
Experience in metro or railway operations.</li><li>
Familiarity with customer satisfaction tools, CRM systems, and service quality frameworks.</li><li>
Ability to work in a dynamic, customer-facing environment with a focus on continuous improvement.</li></ul><p><b>
Why choose AtkinsR&eacute;alis?</b></p><ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul><p><b>
Your difference makes a difference.</b> We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.</p><p>
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.</p><p>
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.</p><p><b>
We pursue this commitment by:</b></p><ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul><p>
#RMP</p></div>

Customer Experience Expert

Keeta

<div>
 <p>
  <strong>
   We're Hiring: Customer Experience Business Analyst!
  </strong>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about
  <strong>
   data-driven decision-making
  </strong>
  and solving complex customer challenges? Do you thrive in a
  <strong>
   fast-paced, multicultural environment
  </strong>
  where analytics drive innovation? If yes, then this role is for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do:
  </strong>
 </p>
 <p>
  ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 </p>
 <p>
  ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 </p>
 <p>
  ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 </p>
 <p>
  ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <strong>
   Global Impact
  </strong>
  &ndash; Work in a dynamic, multicultural environment
 </p>
 <p>
  <strong>
   Tech &amp; Innovation
  </strong>
  &ndash; Be part of AI-driven and data-focused advancements
 </p>
 <p>
  <strong>
   Strategic Influence
  </strong>
  &ndash; Shape the future of customer experience with data-backed decisions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  📌Bachelor&rsquo;s degree or above
 </p>
 <p>
  📌
  <strong>
   5+ years
  </strong>
  in data analytics, data science, or related fields
 </p>
 <p>
  📌Proficiency in
  <strong>
   SQL, Python, or other programming languages
  </strong>
 </p>
 <p>
  📌Experience with
  <strong>
   ETL processes, statistical analysis, and dashboard creation
  </strong>
 </p>
 <p>
  📌Strong
  <strong>
   communication &amp; collaboration skills
  </strong>
  to influence stakeholders
 </p>
 <p>
  📌Proficiency in
  <strong>
   Chinese (Mandarin) &amp; English
  </strong>
  for effective communication across teams
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯
  <strong>
   Bonus Points If You Have:
  </strong>
 </p>
 <p>
  ✔ Experience in the
  <strong>
   food &amp; service delivery industry
  </strong>
 </p>
 <p>
  ✔ Strong background in
  <strong>
   customer experience analytics
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 </p>
</div>


Customer Experience Business Analyst

Qiddiya Investment Company

<div><p><b>Qiddiya Investment Company is at the forefront of creating a revolutionary entertainment and leisure destination in Saudi Arabia. We are currently seeking a Senior Manager - HSWE (Health, Safety, Welfare, and Environment) Customer Experience &amp; Operations to ensure our operations uphold the highest standards of safety while delivering exceptional visitor experiences.</b></p><p></p><p><b>
Role Overview:</b> This role will oversee the integration of health, safety, welfare, and environmental best practices into the customer experience strategy and operational processes. The Senior Manager will work collaboratively with various departments to foster a culture of safety and enhance the overall experience for visitors.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>Develop and implement HSWE strategies and policies that align with Qiddiya's operational goals and enhance customer experience.</li>
<li>Conduct regular audits and assessments of health, safety, and environmental practices within customer-facing operations.</li>
<li>Collaborate with cross-functional teams to ensure that HSWE standards are integrated into all customer interactions and operations.</li>
<li>Design training programs for staff to promote a safety-first mentality while providing exemplary customer service.</li>
<li>Gather and analyze visitor feedback to continuously improve safety protocols and overall experience.</li>
<li>Serve as the primary representative on HSWE matters in planning forums related to customer operations.</li>
</ul><p><b>Requirements</b></p><p><b>
Qualifications &amp; Experience:</b></p><ul>
<li>Bachelor&rsquo;s degree in Occupational Health, Safety, Environmental Science, Business Management, or a related field; Master&rsquo;s preferred.</li>
<li>8+ years of experience in health, safety, welfare, and environmental management, with a focus on customer experience.</li>
<li>Proven experience in operational leadership roles within the entertainment, hospitality, or tourism sectors.</li>
<li>Strong knowledge of local and international HSWE regulations and standards.</li>
<li>Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.</li>
<li>Demonstrated ability to analyze data and develop strategies that balance compliance with an enhanced visitor experience.</li></ul></div>

Senior Manager - HSWE - Customer Experience & Operations (CDU911)

<div><div><div><b>Ready to learn more about us?</b></div><div>
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!</div><div></div><div><b><br>
Tech at the root</b></div><div>
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.</div><div></div><div><b><br>
Growth is in our DNA</b></div><div>
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&amp;D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.</div><div></div><div><b><br>
Focused on positive impact</b></div><div>
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.</div><div></div><div><b><br>
ABOUT THE TEAM</b></div><div>
Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.</div><div></div><div><br>
We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You&rsquo;ll join a small, agile team responsible for all international consumer insight and research initiatives.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Discover key consumer insights that inform growth strategies and enhance customer experience.</li><li>
Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.</li><li>
Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group/moderation, insight generation).</li><li>
Translate research findings into actionable insights and recommendations for cross-functional teams.</li><li>
Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.</li><li>
Benchmark competitors and perform test orders to evaluate first-hand customer experiences.</li><li>
Propose new research projects, methodologies, and initiatives to enhance consumer centricity.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor&rsquo;s degree in Statistics, Business Administration, Economics, or related fields; Master&rsquo;s is a plus.</li><li>
Extensive experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus.</li><li>
Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued.</li><li>
Customer-centric and analytical mindset with the ability to turn data into actionable insights.</li><li>
Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment.</li><li>
Native in Arabic with excellent verbal, written, and presentation skills in English.</li></ul></li></ul></div></div>
<div><div><b>JOIN US AND</b></div><ul><li>Take responsibility from day one and develop your skills with a talented and diverse international team.</li><li>Experience open communication, flexibility, and a start-up spirit in our unique culture.</li><li>Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.</li><li>Join creative and focused teams that prioritize collaboration and problem-solving.</li><li>Access our extensive training platform for continuous learning and personal growth.</li><li>Benefit from the support of a global team of experts with mentoring and professional development opportunities.</li><li>Focus on talent and potential, not just job titles.</li><li>Connect with teammates regardless of physical distance through events, meetings, and social activities.</li><li>Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.</li></ul><div></div><div><br>
We're looking forward to receiving your application!</div><div></div><div><br>
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.</div><div></div><div><br>
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.</div><div></div><div><br>
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.</div><div></div><div><br>
Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.</div><div></div><div><br>
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.</div></div></div>

Customer Experience Insights Professional (Saudi Nationals Only)

Valleysoft

<div><p><b>Description:</b></p><p>
Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.</p><p></p><p>
Valleysoft | Center of Excellence is currently seeking a skilled and experienced <b>Oracle Utilities CCB Functional Consultant</b> to join our team.</p><p>
The Oracle Utilities CCB Functional Consultant is responsible for <b>implementing, configuring, and supporting the Oracle Utilities Customer Care and Billing (CC&amp;B) system</b>. This role focuses on analyzing business requirements, designing functional solutions, and ensuring successful deployment and integration of CCB modules to meet client needs within the utilities sector.</p><p>
As a <b>CCB Functional Consultant</b>, you will provide expert guidance and support in implementing and optimizing Oracle Utilities CC&amp;B solutions. You will play a key role in analyzing business processes, configuring system functionalities, and ensuring that customer service, billing, and metering operations run efficiently and effectively.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Analyze client business processes and requirements related to customer care, billing, and utility operations.</li>
<li>Configure and implement Oracle Utilities CCB modules including Customer Information, Meter Reads, Billing, Payments, and Collections.</li>
<li>Develop functional specifications for system enhancements, customizations, and integrations.</li>
<li>Collaborate with technical teams to ensure proper implementation of functional designs.</li>
<li>Perform system testing, UAT support, and assist in resolving functional defects.</li>
<li>Provide user training, documentation, and post-implementation support.</li>
<li>Participate in data migration, cutover, and go-live activities.</li>
<li>Work closely with project managers to ensure project deliverables are completed on time and within scope.</li>
<li>Stay updated with Oracle Utilities product releases and best practices.</li>
</ul><p>
</p><p><b>Qualifications and Skills:</b></p><ul>
<li>
Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or a related field.</li>
<li>3+ years of experience in Oracle Utilities CCB functional implementation or support.</li>
<li>Strong understanding of CCB modules: Customer Management, Billing, Payments, and Meter Management.</li>
<li>Experience with utility business processes (Electricity, Water, Gas).</li>
<li>Knowledge of integration between CCB and other Oracle Utilities applications (MDM, SOM, WAM) is a plus.</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
</ul><p>
</p><p><b>Preferred:</b></p><ul>
<li>
Oracle Utilities certification (CC&amp;B Functional or Technical).</li>
<li>Experience with other Oracle Utilities products (MDM, CIS, WACS).</li>
<li>Prior consulting or implementation experience with large utility clients.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Oracle Utilities CCB Functional Consultant

Rgheeb

A leading insurance company is seeking a seasoned Sales Consultant to spearhead its commercial growth and lead its sales organization toward ambitious expansion goals. This executive role demands a leader with sharp business acumen, deep understanding of the insurance market, and a proven record of building and managing high-performing sales teams.
<br>The Head of Sales will be responsible for defining and executing strategic sales plans, optimizing performance across corporate and retail segments, and driving long-term client relationships that translate into sustainable revenue growth. This is a pivotal role for a results-oriented professional ready to shape the future of the company’s market position and profitability.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Engage with prospective clients to identify their needs and recommend solutions.</li>
<li>Conduct consultations and needs assessments to understand client goals.</li>
<li>Prepare and deliver customized presentations and product demonstrations.</li>
<li>Negotiate terms and contracts to finalize agreements with clients.</li>
<li>Maintain accurate records of client interactions and sales activities within our CRM system.</li>
<li>Collaborate with the marketing team to develop approaches that resonate with clients.</li>
<li>Provide post-sale support to ensure customer satisfaction and retention.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>At least 5 years of demonstrated experience as a Sales Consultant or in a comparable position within a sales environment.</li>
<li>Strong knowledge of sales principles and customer relationship management.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to build rapport and trust with clients effectively.</li>
<li>Strong negotiation and closing skills.</li>
<li>Proficiency in CRM systems and Microsoft Office Suite.</li>
<li>Bachelor's degree in Business, Marketing, or a related field is preferred.</li>
</ul>


Sales Consultant

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