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customer experience consultant

Redbox Technologies

<div>The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
Requirements<h3 class="jobSectionHeader">
Escalation &amp; Issue Management</h3><ul>
<li>Handle and monitor customer escalations and ensure timely resolution.
</li><li>Follow up with internal teams to guarantee issues are addressed and closed.
</li><li>Provide clear and professional updates to customers throughout the resolution process.
</li></ul><h3 class="jobSectionHeader">2. Customer Journey Improvement</h3><ul>
<li>Review and assess customer interactions across all touchpoints.
</li><li>Identify friction points and recommend improvements.
</li><li>Support the development of better processes, policies, and service workflows.
</li></ul><h3 class="jobSectionHeader">3. Feedback Collection &amp; Analysis</h3><ul>
<li>Analyze customer feedback, surveys, reviews, and ratings.
</li><li>Identify trends, recurring issues, and areas of opportunity.
</li><li>Prepare regular reports highlighting insights and improvement suggestions.
</li></ul><h3 class="jobSectionHeader">4. Cross-Functional Collaboration</h3><ul>
<li>Work closely with departments such as Operations, Product, Technology, Sales, and Support.
</li><li>Ensure customer concerns are prioritized and acted upon.
</li><li>Facilitate communication between teams to maintain a unified customer experience.
</li></ul><h3 class="jobSectionHeader">5. Service Quality Enhancement</h3><ul>
<li>Contribute to initiatives that improve service consistency and customer satisfaction.
</li><li>Support quality audits, customer journey mapping, and root-cause investigations.
</li><li>Participate in launching new services or updates while ensuring customer needs are represented.</li>
</ul><h3 class="jobSectionHeader">
Qualifications</h3><ul>
<li>1&ndash;3 years of experience in Customer Experience, Support, Operations, or a related field.
</li><li>Strong communication skills, both written and verbal.
</li><li>Ability to analyze data and identify patterns.
</li><li>Highly organized with strong follow-up skills.
</li><li>Customer-focused mindset and problem-solving abilities.
</li><li>Proficiency in using CRM or customer support tools is a plus.</li>
</ul>
Benefits<ul>
<li>Private Health Insurance</li>
<li>Performance Bonus</li></ul></div>

Customer Experience Specialist

Qiddiya | القدية

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
 
 
 
 
 General Summary:
 
 
 
 Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assists in the development of CX performance frameworks, KPIs, and investment plans
 </li>
 <li>
 Align customer experience goals with strategic transport plans and capital projects
 </li>
 <li>
 Assist in the development and refinement of end-to-end customer journeys across all modes of transport
 </li>
 <li>
 Support service planning and network design with a focus on customer outcomes
 </li>
 <li>
 Represent the voice of the customer in cross-departmental planning forums
 </li>
 <li>
 Prepare presentations, reports, and documentation related to customer journey planning and project updates
 </li>
 <li>
 Research and share global best practices in transport customer experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business Strategy, Service Design or Customer Experience
 </li>
 <li>
 5+ years in customer transport experience or service planning; GCC experience highly regarded
 </li>
 </ul>
</div>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li></ul> 
What you'll build:
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.<ul><li>
Provide deep solution-specific expertise to support new sales and adoption for key customers</li><li>
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.</li><li>
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions</li><li>
Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>
Establish yourself as a thought leader within the account team and fine-tune account strategy</li><li>
Collaborate with the team in creating overall themes and competitive differentiation</li><li>
Conduct vigorous dry runs on strategic deals and customer engagements</li><li>
Transition engagement to implementation partner/ Services teams effectively</li><li>
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal</li><li>
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul> 
What you bring:<ul><li>
Professional experience with large software/IT organizations, preferably in a CX solution-specific segment</li><li>
SAP CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience</li><li>
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>
Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success</li><li>
Focus on creating compelling storylines and themes for customer interactions</li><li>
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>
Passion and energy in all customer interactions</li></ul><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li><li>One year Fixed term contract, with potential of being renewed.</li></ul> 
Where you belong:<ul><li>
Customer Advocate: Collaborate to complement solution expertise and support customers</li><li>
Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>
Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>
SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Rize

<div>Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
Our Team 
 
We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart&mdash;we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.
Our core values &amp; Principles 
<ul>
<li>
Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation. 
</li>
<li>Customer Centricity &ndash; We put the customer at the core of every decision and action. 
</li>
<li>Adaptability - Being able to adapt quickly to changing market conditions and customer needs. 
</li>
<li>Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration. 
</li>
<li>Ethical Excellence - We perform within the highest ethical standard.</li>
</ul>
Job Summary
We&rsquo;re looking for a Customer Experience Associate &mdash; a fresh graduate eager to learn, grow, and make a difference.
In this role, you'll support our customers (landlords and tenants), help ensure smooth property handovers, follow up on service quality, and assist in solving everyday issues. You will be trained, guided, and supported by senior team members while gradually taking ownership of tasks.
If you're passionate about communication, problem-solving, and making people feel valued &mdash; this role is for you.
What will you be doing?
Customer Support &amp; Relationship Building<ul>
<li>
Support in building positive, trust-based relationships with landlords and tenants.</li>
<li>Assist in conducting check-ins to make sure both parties are satisfied.</li>
</ul>
Property Handover Assistance<ul>
<li>
Learn how to manage the handover process between landlords and tenants.</li>
<li>Help inspect units during move-in and move-out to ensure everything is in proper condition.</li>
<li>Document findings and support the senior team in the reporting process.</li>
</ul>
Issue Handling &amp; Coordination<ul>
<li>
Serve as the first point of contact for simple inquiries or issues.</li>
<li>Help mediate small conflicts and escalate cases when needed.</li>
<li>Coordinate with internal teams (maintenance, operations, support) to resolve concerns.</li>
</ul>
Feedback &amp; Follow-ups<ul>
<li>
Make daily follow-up calls to gather feedback and ensure service quality.</li>
<li>Share insights with the team to help improve overall experience.</li>
</ul>
Reporting &amp; Documentation<ul>
<li>
Maintain organized records of communications, handover notes, and customer feedback.</li>
<li>Help prepare basic reports for the team.</li>
</ul>
You're a perfect match if you have<ul>
<li>
A fresh graduate in Business, Real Estate, Communications, or any related field.</li>
<li>Someone with strong communication and interpersonal skills.</li>
<li>Passionate about helping people and improving their experience.</li>
<li>Organized, detail-oriented, and eager to learn.</li>
<li>Comfortable using digital tools (CRM systems, Google Workspace, etc.).</li>
<li>A team player with a positive, solution-oriented mindset.</li>
<li>Any internship or university project in customer service, real estate, or operations is a plus (not required).</li>
</ul><h3 class="jobSectionHeader">
Benefits</h3>
What do we offer? 
<ul>
<li>
Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry. 
</li>
<li>Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture. 
</li>
<li>Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best. 
</li>
<li>Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess. 
</li>
<li>Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution. 
</li>
<li>Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment. 
</li>
<li>Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize. 
</li>
<li>Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.</li></ul></div>

AVEVA Select Gulf

<div>
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Provide expert-level technical support for Automation and OSI PI software, including troubleshooting, problem analysis, and resolution.
 </li>
 <li>
 Assist customers in optimizing the performance and functionality of OSI PI solutions within their automation environments.
 </li>
 <li>
 Lead and mentor junior support engineers, providing guidance on complex technical issues and best practices.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution.
 </li>
 <li>
 Develop and deliver technical training to customers and internal teams on OSI PI software and automation systems.
 </li>
 <li>
 Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.
 </li>
 <li>
 Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.
 </li>
 <li>
 Participate in the testing and validation of software updates, patches, and configurations.
 </li>
 <li>
 Provide feedback to product development teams on recurring issues and feature Requests
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 B.S. Computer Engineering, or any related field.
 </li>
 <li>
 4+ years of experience as a Technical Engineer or equivalent.
 </li>
 <li>
 Proficiency in OSI PI, AVEVA System platform, InTouch, Historian, and database applications.
 </li>
 <li>
 Knowledge of programming languages like SQL, and scripting is beneficial.
 </li>
 <li>
 Must have worked in a large-scale System Platform implementation.
 </li>
 <li>
 Excellent communication, collaboration, and problem-solving skills
 </li>
 <li>
 Ability to manage multiple projects and clients effectively.
 </li>
 </ul>
 
 
 
 
 If you want to make a mark, contribute to groundbreaking projects, and be a part of a team that's shaping the future, we want to hear from you. Send your CV to career@aitsmena.com
 
 
 
 
 
 Join us, and let's co-create the future!
 
</div>

Customer Experience Engineer - PI

HCLTech

<div>
 
 SAP SRM Consultant
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 For this Role, consultant should have experience in at least 1 Support Project with S/4 Greenfield or S/4 HANA and Migration experience.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Must have SRM Experience
 </li>
 <li>
 Must have knowledge on the Release management process.
 </li>
 <li>
 Must have understanding in FICO/FM modules integration with MM.
 </li>
 <li>
 Good to have MDM / MDG experience
 </li>
 <li>
 Must have knowledge in Integrations between other applications
 </li>
 <li>
 Participate/manage important client engagement teams regarding the Support of mainly SAP S/4 HANA Supply Chain Management &ndash; SRM, MM, IM &amp; P2P.
 </li>
 <li>
 The consultant will interact with customer team members to understand customer's pain points, business requirements and provide solution.
 </li>
 <li>
 Consultant will provide technical expertise on the MM/P2P related reporting using S/4 HANA.
 </li>
 <li>
 Must be able to work independently and follow through on all aspects of responsibilities, handling multiple initiatives.
 </li>
 <li>
 Assist/Manage client independently from requirement gathering to Solution delivery and ensure that high-quality results are obtained for all our clients.
 </li>
 <li>
 Provide consulting advice to customers on MM Business Processes and assist customers in the decision process.
 </li>
 <li>
 Be able to give process trainings &amp; Documentation to clients.
 </li>
 <li>
 The Consultant oversees SAP MM/IM &amp; P2P design, development, integration, report, and daily tickets support activities.
 </li>
 <li>
 Actively share product and functional knowledge within the team.
 </li>
 <li>
 The right candidate will have good grasp of business processes in context of Analytics and has proven expertise in guiding customers towards desired outcome.
 </li>
 <li>
 Functional CONFIGURATION experience with SAP SRM module
 </li>
 <li>
 Plant Configuration
 </li>
 <li>
 Release Strategy
 </li>
 <li>
 Material Master Creation
 </li>
 <li>
 Service Master Creation
 </li>
 <li>
 Business Partner Creation
 </li>
 <li>
 Pricing Procedure
 </li>
 <li>
 Experience on standard reports
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A degree in computer science, engineering, accounting, finance, or related field
 </li>
 <li>
 Minimum years of Education required: 16 years or more years.
 </li>
 <li>
 Good problem solving and troubleshooting skills.
 </li>
 <li>
 Good core consulting skills - Oral and written communication, organization and planning, client facing.
 </li>
 </ul>
 
 
</div>

SAP SRM Consultant

The PathfinderVisas

Job Opening: Immigration Counsellor/ Sales Consultant. Specially Tagalog Speakers and Bengali speaking GirlsWe are hiring Immigration Sales Consultants to join our dynamic team at The PathFinder Visa Consultant.Location: Riyadh, Saudi ArabiaKey Responsibilities:Provide consultation to clients regarding immigration and visa services.Handle inbound/outbound leads and convert them into sales.Maintain client relationships and ensure excellent customer service.Achieve monthly sales targets while maintaining professionalism.Requirements:Prior experience in Immigration Sales / Study Abroad / Overseas Education / Consultancy preferred. Freshers may also apply.Strong communication and convincing skills.Target-driven, self-motivated, and result-oriented.What We Offer:Competitive salary + attractive incentives.Professional work environment with growth opportunities.Contact: &#8234;+966 57 580 1380&#8236;Email: ashwani@thepathfindervisas.com#ImmigrationJobs #SalesConsultant #NowHiring #The PathFinderVisas #RiyadhJobs #JobOpening #ImmigrationConsultant #SalesJobs #JobOpportunity #HiringAlert #CareersWithUsJob Type: Full-time

Immigration Consultant

Explore 2312+ Customer experience consultant in Riyadh this December. Find roles across top companies and apply now to boost your career.

2312 customer experience consultant jobs IN Riyadh

Customer Experience Specialist

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Customer Experience Specialist

Customer Experience Engineer - PI

SAP SRM Consultant

Immigration Consultant