associate / senior associate - consumer experience, ksa

key account executive

account management executive Jobs in Riyadh

account management executive

associate / senior associate - consumer experience, ksa Jobs in Riyadh

client services partner

customer success lead

customer experience consultant

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 27 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110593</div></div></div></div></div></div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solutions Consultant
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach. 
What You&rsquo;ll Be Responsible For
Discovery &amp; Outcome Alignment<ul><li>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</li><li>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</li><li>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</li><li>
Help customers understand the organizational and operational impact of modernizing customer experience</li></ul>
Solution Design &amp; Advisory<ul><li>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</li><li>
Balance innovation with feasibility, scalability, and long-term sustainability</li><li>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</li><li>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</li></ul>
Demonstrations &amp; Value Communication<ul><li>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</li><li>
Excellent in story telling and lead in value selling approach</li><li>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</li><li>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</li><li>
Experienced soft skills and objection handling.</li><li>
Articulate business value and differentiation in the context of customer needs</li></ul>
Supporting Complex Sales Cycles<ul><li>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</li><li>
Lead or contribute to RFx responses, proposals, and customer presentations</li><li>
Guide customers through evaluation and decision-making processes</li><li>
Lead virtual or on-site workshops to build alignment and confidence</li><li>
Building business cases / ROI models</li><li>
Quantifying value (cost reduction, containment, CSAT impact)</li><li>
Partnering with Value Consultants (or doing it themselves)</li></ul>
Technical Validation &amp; Integration Advisory<ul><li>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</li><li>
Advise on APIs, integrations, data flows, security, and interoperability</li><li>
Address feasibility, risk, and technical adoption considerations</li><li>
Support use cases involving AI, automation, analytics, and digital engagement</li><li>
Coordinate with SME, partners and Product Team.</li></ul>
Innovation &amp; Thought Leadership<ul><li>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</li><li>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</li><li>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</li></ul>
Team Collaboration &amp; Leadership<ul><li>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</li><li>
Lead or contribute to virtual deal teams on complex opportunities</li><li>
Share knowledge, mentor peers, and contribute to team best practices</li><li>
Operate with a high degree of autonomy while managing multiple priorities</li><li>
Co-selling and co-designing solutions</li></ul>
What We&rsquo;re Looking For
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.
Required Experience<ul><li>
Excellent communication &amp; presentation skills in both Arabic and English</li><li>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</li><li>
Experience supporting enterprise or complex SaaS / cloud evaluations</li><li>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</li><li>
Solid technical foundation across networking, security, and software systems</li><li>
Proven ability to communicate effectively with both business and technical audiences</li><li>
Experience collaborating across sales, product, and delivery teams</li><li>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</li><li>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</li></ul>
Preferred Experience<ul><li>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</li><li>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</li><li>
Hands on Demo, POC is a plus.</li><li>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</li><li>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</li><li>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</li><li>
Strong workshop facilitation, presentation, and stakeholder management skills</li><li>
Familiarity with CcaaS ecosystem</li><li>
Experience working with system integrators, partners, or BPO providers</li><li>
Leading competitive differentiation conversations</li><li>
Experience with cloud migration strategies &amp; Change management considerations</li></ul>
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</div></div></div>

Senior Solution Consultant

Clean Life

Job description:To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>موقع العمل: بشكل شخصي

Customer Experience Specialist

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li></ul> 
What you'll build:
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.<ul><li>
Provide deep solution-specific expertise to support new sales and adoption for key customers</li><li>
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.</li><li>
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions</li><li>
Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>
Establish yourself as a thought leader within the account team and fine-tune account strategy</li><li>
Collaborate with the team in creating overall themes and competitive differentiation</li><li>
Conduct vigorous dry runs on strategic deals and customer engagements</li><li>
Transition engagement to implementation partner/ Services teams effectively</li><li>
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal</li><li>
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul> 
What you bring:<ul><li>
Professional experience with large software/IT organizations, preferably in a CX solution-specific segment</li><li>
SAP CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience</li><li>
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>
Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success</li><li>
Focus on creating compelling storylines and themes for customer interactions</li><li>
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>
Passion and energy in all customer interactions</li></ul><ul><li> 
Due to Saudization local mandates, only Saudi nationals will be considered at this time.</li><li>One year Fixed term contract, with potential of being renewed.</li></ul> 
Where you belong:<ul><li>
Customer Advocate: Collaborate to complement solution expertise and support customers</li><li>
Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>
Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>
SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Gathern

<div>Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
Accountabilities :
<ul><li>Design and implement the Host Loyalty Program in partnership with the manager.</li><li>
Manage the claims process, ensuring fair and timely compensation for hosts.</li><li>
Coordinate the Host Advisory Board, organizing sessions and tracking action items.</li><li>
Analyze host feedback and usage metrics to identify areas for app enhancements.</li><li>
Develop tailored experiences and support packages for professional hosts (5+ units).</li><li>
Support onboarding and ongoing training for new hosts, ensuring consistent engagement.</li><li>
Track host happiness and retention metrics, reporting insights to leadership.</li><li>
Partner with the guest experience team on policy reviews and unified service initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality or related field.</li></ul><ul><li>
4+ years&rsquo; experience in customer/host experience or operations roles.</li><li>
Experience in program management or product management.</li><li>
Proficiency in analyzing data and using CRM/digital tools.</li><li>
Strong interpersonal and communication skills.</li></ul></div>

Customer Experience Senior Specialist

Noon Academy

<div><h3 class="jobSectionHeader">About Noon</h3>
Radically Changing the Way People Learn!
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.<div>
Hear it directly from our CEO and co-founder: this 
 
Learn more about us: here</div>
Now: We&rsquo;re laser-focused on reinventing schools in Saudi Arabia. We&rsquo;re accelerating rapidly, well-funded, and profitable. 
 
Office: Full-time, Riyadh-based. We&rsquo;ve got a sweet office near the Boulevard, and we&rsquo;d love to have you in it.
Role purpose
Parents are one of the most powerful levers in a student's success &mdash; but only when they know what to do and when. Over-involved parents create anxiety. Disengaged parents create drift. The gap between the two is a design problem, and this role owns it.
We're looking for someone to build our parent journey from scratch: map every phase of the parent experience, define what parents need to know, feel, and do at each moment, and work across teams to make sure those moments are delivered consistently. This isn't an execution role &mdash; it's a design and cross-functional ownership role. You define the framework; you work with others to bring it to life.
What you'll do
Build the parent journey map<ul><li>
Map the full parent experience across different student profiles and phases of the academic year.</li><li>
For each phase, answer three questions: what does a parent need to know, what do they need to feel, and what do they need to do?</li><li>
Turn this into a shared, living artifact &mdash; not a one-time document, but something the team actively uses and updates.</li></ul>
Design the &quot;step in / step back&quot; framework<ul><li>
Define the signals that tell a parent when to act, what acting looks like concretely, and when to hold back.</li><li>
Make the right action obvious and frictionless at every phase &mdash; so parents don't have to guess, and neither does the team supporting them.</li></ul>
Own parent-facing moments &mdash; by designing them, not just running them<ul><li>
Define the purpose of each parent touchpoint: events, communications, milestone moments. What should a parent walk away knowing, feeling, and planning to do?</li><li>
Collaborate with the relevant owners to deliver these moments, and close the loop afterward &mdash; what landed, what didn't, and what that tells you about the journey.</li></ul>
Keep the journey current through parent feedback<ul><li>
Synthesize surveys, support inputs, and event feedback into specific, prioritized journey problems.</li><li>
Use this signal to update the map and surface where the experience is breaking down.</li></ul>
What we're looking for<ul><li>
3 years of experience in journey design, product management, or a program-facing role.</li><li>
Clear, structured thinking. You can take a year-long, multi-touchpoint relationship and reduce it to something coherent and actionable.</li><li>
Cross-functional ownership: you've shipped things through other teams, not just your own, and you know how to stay accountable for outcomes without controlling every step.</li><li>
Strong Arabic communication skills, written and spoken.</li><li>
Comfort with qualitative synthesis &mdash; turning surveys, interviews, and tickets into clear insight and specific recommendations.</li></ul>
You'll thrive here if you<ul><li>
Simplify complexity rather than add to it. Your instinct when facing a messy situation is to find the structure inside it.</li><li>
Communicate directly &mdash; with the teams you collaborate with and the audiences you design for.</li></ul></div>

Customer Experience Lead

Carrier

<div>
 
 Why Carrier?
 
 
 
 Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move.
 
 
 We offer industry-leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion are the drivers of innovation and growth &mdash; and our exceptional people put the customer at the center of everything we do.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 To keep track of all design projects requiring Chillers, Airside, and Control. Assist consultants and clients in selecting HVAC systems from the concept stage through the tender release by recommending suitable Carrier products.
 </li>
 <li>
 To analyze HVAC requirements of the projects, render technical guidance to the consultants, technical presentation to customers, technical feasibility studies, information on new product development with the latest innovations and keeping up with industry trends.
 </li>
 <li>
 To follow consultant coverage protocol covering technical activities, relationship management and regular update of consultant database in your assigned territory through a structured program.
 </li>
 <li>
 Handling consultants, maintaining excellent rapport with them, providing proper technical data and keeping them informed about the products. Market feedback analysis will be used to assess effectiveness.
 </li>
 <li>
 To ensure that design projects are specified with Carrier sweet spots equipment/products and specifications to increase our winning ratio and support margin improvement.
 </li>
 <li>
 Conduct HAP &amp; Design suit training along with energy simulation, LEED trainings on regular basis and invite consultants/clients/contractors to attend these trainings
 </li>
 <li>
 Provide regular inputs to sales team from consultant activities about future projects.
 </li>
 <li>
 Monthly reporting on project value, visits, technical presentations, spec to segment ratio, and order to spec ratio.
 </li>
 <li>
 Respond to consultant and client inquiries promptly.
 </li>
 <li>
 Support sales team by facilitating consultant approvals by leveraging consultant relationships and value engineering, by conducting technical presentation &amp; attend technical discussion meeting.
 </li>
 <li>
 To follow Code of Ethics with regard to your Customers, Employees, Shareholders, as well as to carry out your obligations and responsibilities as outlined in the Carrier Code of Ethics Policy.
 
 
 </li>
 </ul>
 
 Role Purpose
 
 
 
 <ul>
 <li>
 Advisory role, technical resource guide to each Carrier client which involves all aspects of HVAC design building process, from project concepts to detailed design stage for Chilled Water System.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering and/or related HVAC field with strong technical knowledge on chillers. MBA is a plus.
 </li>
 <li>
 Minimum of 5 years' experience with a subject matter expert on chilled water applied equipment and control solutions, and a thorough grasp of the HVAC system
 </li>
 <li>
 Expert in relationship management with sales qualities.
 </li>
 <li>
 Excellent attention to details combined with outstanding writing and verbal communication skills in English. Arabic is a plus.
 
 
 </li>
 </ul>
 
 Our Commitment to You
 
 
 
 At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a workplace that attracts, develops, and retains the best talent, fosters collaboration, and drives innovation to serve our customers better.
 
 
 We are guided by our values of
 
 Respect, Integrity, Inclusion, Innovation, and Excellence
 
 , and we are excited for you to join us and make a difference.
 
 
 
 Apply Now!
 
 
 
 
 
 Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
 
 
 
 
 
 Job Applicant's Privacy Notice
 
 
 
 Click on this link to read the Job Applicant's Privacy Notice
</div>

Consultant Coverage Engineer

Thales

<div>Location: Riyadh, Saudi Arabia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North &ndash;South Railway (NSR), the longest system of it&rsquo;s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country&rsquo;s critical infrastructure and e-security solutions that secure the country&rsquo;s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.
Position Summary
Thales Cybersecurity Products are at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.
Within this business line, the Cybersecurity Professional Services Consultant is responsible for deploying and implementing our data security solutions in customer enterprise environments. In this position, the consultant has a central role in the organization, generating revenue in coordination with sales, interfacing with the customer, AND coordinating with R&amp;D and product management to enhance and optimize the solution to meet customer&rsquo;s needs.
This is a highly hands-on and technical role with extensive customer facing responsibilities. The individual will work with cross functional teams at customer sites focusing mainly on IT security, encryption, and key management, to install and configure our data security products.
Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products. Service oriented. Business driven. Candidate must be organized and analytical, adept at working in a team environment and able to handle multiple priorities.
Essential Functions / Key Areas of Responsibility
The professional Services consultant main functions and responsibilities will include:
We are seeking an experienced Professional Services Consultant with deep expertise in Thales Hardware Security Modules (HSM), CipherTrust Manager (CM) and payShield solutions. The ideal candidate will lead the end-to-end implementation lifecycle, including planning, design, deployment, integration, and post-implementation support of Thales security solutions for enterprise customers.
This role encompasses:
Planning &ndash; Engage with customers to gather requirements, define implementation scope, and develop detailed project plans, ensuring alignment with security and compliance objectives.
Solution Design &ndash; Architect secure key management, encryption, and access control frameworks using Thales HSM and CM, ensuring adherence to best practices and industry standards.
Implementation &amp; Integration &ndash; Execute hands-on installation, configuration, and integration of HSMs, CM, and related cryptographic solutions into customer environments, including validation and testing.
Consultation &ndash; Provide training and support, best practice recommendations during projects
Documentation &amp; Knowledge Transfer &ndash; Produce detailed design guides, configuration documentation, and operational runbooks; deliver structured knowledge transfer sessions to customer technical teams.
Stakeholder Engagement &ndash; Present solutions, progress updates, and best practices to both technical and executive stakeholders, internally and externally.
Minimum Requirements: Skills, Experience &amp; Education
Education:
B.A./B.S. degree required (preferably Computer Science, Information Services or a related field).
Experience:
4+ years of experience in implementing encryption and key management solutions
Experience in onsite and remote projects delivery model.
Preferred Qualifications
Technical<ul><li>
Thales HSM Expertise &ndash; Hands-on product knowledge and certification in general-purpose and payment HSMs, preferably Luna and payShield, with proven experience in secure deployment, configuration, and integration.</li><li>
CipherTrust Suite Proficiency &ndash; Strong working knowledge of CipherTrust Manager (CM), CipherTrust Transparent Encryption (CTE), CipherTrust Cloud Key Manager (CCKM), and other related Thales security modules, including policy creation and enforcement.</li><li>
Database Encryption Solutions &ndash; Experience implementing encryption for databases such as Microsoft SQL Server (TDE) and Oracle (TDE), ensuring secure data-at-rest protection.</li><li>
Cryptographic Protocols &ndash; Practical understanding and hands-on experience with KMIP, PKCS#11, REST API, SNMP, and TLS for secure communications and integrations.</li><li>
Key &amp; Certificate Lifecycle Management &ndash; Proficiency in key generation, distribution, rotation, revocation, and certificate lifecycle processes in compliance with industry best practices.</li><li>
Automation &amp; Integration &ndash; Experience in programming or scripting languages (e.g., Python, Java, PowerShell, or similar) for automation of deployment tasks, integration with enterprise systems, and operational efficiency.</li><li>
Technical Documentation &ndash; Strong ability to capture technical requirements, produce detailed implementation guides, and write high-quality technical response papers for customer and internal audiences.</li></ul>
Soft Skills<ul><li>
High energy, flexible, pro-active and excellent resistance to stress</li><li>
Verbal and no verbal communication, listening:</li><li>
Ability to present solutions, rather than problems</li><li>
Ability to express complex ideas in a manner befitting the audience.</li><li>
Team-working</li><li>
Negotiation: A strong &ldquo;can do&rdquo; attitude. Willing to accommodate and innovate to ensure customer satisfaction.</li><li>
Problem solving</li></ul>
Additional Skills<ul><li>
Relevant Security training or Professional certifications: NIST, PCI, CISM, CISA, CISSP, ITIL, PMP</li><li>
Knowledge of Functional Modules, API developments.</li><li>
Experience working on cloud environments: AWS, Azure, Oracle cloud</li><li>
Experience of working on Infrastructure<ul><li>
MSSQL DB, Oracle DB, MongoDB etc.</li><li>
Storage devices</li><li>
Virtual platforms (VMware, Oracle Virtual box etc.)</li><li>
OS &ndash; Windows / Linux / AIX</li></ul></li><li>
knowledge of legacy products: EFT, payShield 9000, P3CM&hellip;</li><li>
knowledge of the payShield API commands and functions</li></ul>
Special Position Requirements
Ability to travel up to 70%; Ability to work under stress and managing tight deadlines, changing work environment and ability to be adaptable. 
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Professional Services Consultant

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