74 Customer Support Manager jobs in New York

Job Description

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

We’re building the go-to-market team for Base44, an AI-powered software development platform

Responsibilities:

• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor

• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform

• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells

• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention

• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams

• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience

• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives

• Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work

• Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health

• Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

• 
  4+ years of account management or customer success experience in a B2B technology company, preferably a startup

• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors

• Proven track record of driving account growth, renewals, and customer satisfaction

• Exceptional communication, presentation, and relationship-building skills

• Strong problem-solving abilities and a passion for helping clients achieve their goals

• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment

• A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one

• Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.

***

Expected base compensation salary range $125,000 - $150,000. In addition to base pay you will receive company RSUs as part of the compensation package.Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

***

For U.S. employees, this role is currently eligible for a benefit package that includes competitive medical, dental and vision insurance, a retirement savings plan, wellness benefits, travel expenses and subsidized lunch no matter where you live.

Other benefits vary from country to country. You’ll get a detailed offer at the final stages of the hiring process, though salary expectations may be discussed earlier in the process.