accounting specialist

a&h claims specialist

clinical sales specialist Jobs in New York

clinical sales specialist

commercial sales engineer Jobs in New York

commercial sales engineer

customer support specialist Jobs in New York

customer support specialist

hvac product specialist

Axon US Corporation

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for an HVAC Product Specialist to help test and improve an AI-powered platform built for HVAC professionals. This role is ideal for someone with HVAC experience who is interested in technology and wants to move into a more office-based, technology-focused career.
 
 
 
 
 
 You do not need project management experience. Former HVAC technicians, trade school graduates, apprentices, and individuals with prior HVAC experience are encouraged to apply.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Test software products and features from an HVAC user's perspective.
 </li>
 <li>
 Provide feedback on functionality, usability, and workflow.
 </li>
 <li>
 Validate HVAC terminology, technical content, and troubleshooting information.
 </li>
 <li>
 Work closely with product and engineering teams to improve the platform.
 </li>
 <li>
 Help identify real-world HVAC use cases and customer needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 1+ year of HVAC industry experience, training, or education.
 </li>
 <li>
 Understanding of HVAC systems and field operations.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Comfortable using computers, software applications, and digital tools.
 </li>
 <li>
 Interest in technology and innovation.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 HVAC certification, trade school, or apprenticeship experience.
 </li>
 <li>
 Previous experience as an HVAC technician, installer, or service technician.
 </li>
 <li>
 Experience using mobile apps or software in a work environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to help shape cutting-edge technology for the HVAC industry.
 </li>
 <li>
 Career growth within a fast-growing technology company.
 </li>
 <li>
 Collaborative and supportive team environment.
 </li>
 <li>
 Competitive compensation and benefits.
 </li>
 </ul>
 
 
 
 
 
 
 Applicants with previous HVAC experience who are transitioning into a technology-focused career are strongly encouraged to apply.
 
 
 
</div>

HVAC Product Specialist

Carrier Enterprise

<div>Commercial Sales Engineer - Mechanical Contractors Clients - HVAC Products | Carrier Enterprise
Introduction:
Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Sales Engineer. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant &amp; Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com

SUMMARY
The Commercial Sales Engineer works as a technical sales consultant to engineers, architects, contractors, and owners/developers in the design, application and sale of unitary heating and ventilation systems, controls and related material across our distributor network.
(Salary Range: $100K - $200K)

Job Responsibilities: Commercial Sales Engineer
<ul>
<li>Contact and call on consulting engineers, mechanical contractors, architects, and owners to achieve annual sales and gross margin goals
</li><li>Conduct sales, design, and application training to above reference key decision makers
</li><li>Work with specifying engineers and design-build contractors to help specify CE products
</li><li>Create new business through organized prospecting and increase our share of business from assigned territory
</li><li>Conduct take-offs of plans and specifications; develop and price estimates, write the proposal and bid jobs</li>
<li>Participate in local and regional trade organizations and trade shows</li>
<li>Provide and/or coordinate technical and product training to customers
</li></ul>Requirements: Commercial Sales Engineer
<ul>
<li>5+ years of proven technical sales, HVAC sales experience
</li><li>An undergraduate degree in Mechanical Engineering or a similar technical discipline
</li><li>Solid understanding of HVAC principles
</li><li>Verifiable experience with specified products
</li><li>Strong presentation skills
</li><li>Proficient with a PC and Microsoft Office applications
</li><li>Proficiency with CRM/Database tools
</li></ul>Qualifications: Commercial Sales Engineer
<ul>
<li>Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
</li><li>Ability to handle multiple tasks in a fast-paced environment
</li><li>Solid problem-solving abilities with the competence to make recommendations
</li></ul>Full-time and Part-time positions are available. Explore our career opportunities at www.carrierenterprise.com/careers Carrier Enterprise is an Equal Opportunity Employer.
Benefits:
<ul><li>Health Insurance
</li><li>Health Savings Account
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Life Insurance
</li><li>Disability Insurance (Short-term and Long-term)
</li><li>Employee Assistance Program (EAP)
</li><li>Tuition Reimbursement &amp; Professional Development
</li><li>Paid Vacation &amp; Sick time
</li><li>Company Paid Holiday's
</li><li>401(k) Plan with Employer Match
</li><li>Employee Discount Program
</li></ul>Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements:
Requirements: Commercial Sales Engineer
<ul>
<li>5+ years of proven technical sales, HVAC sales experience
</li><li>An undergraduate degree in Mechanical Engineering or a similar technical discipline
</li><li>Solid understanding of HVAC principles
</li><li>Verifiable experience with specified products
</li><li>Strong presentation skills
</li><li>Proficient with a PC and Microsoft Office applications
</li><li>Proficiency with CRM/Database tools</li></ul></div>

Commercial Sales Engineer

Daikin Comfort

<div>
 THIS IS NOT A WORK FROM HOME OPPORTUNITY**
 
 
 The Control Center Specialist supports Daikin&rsquo;s Remote Monitoring business by commissioning, monitoring, and troubleshooting connected HVAC systems to ensure optimal performance and customer satisfaction. This role provides technical expertise through remote, training, reporting, and stakeholder collaboration. The position also partners with internal teams to improve monitoring solutions, supports sales and service initiatives, and serves as a technical subject matter expert for remote monitoring technologies with a voice to further develop monitoring solutions.
 
 
 
 May Include
 
 
 
 <ul>
 <li>
 Perform onsite and/or remote monitoring commissioning, assist with Remote monitoring commissioning remotely or assist with Remote monitoring network configuration for jobsites. Advice on the setting up of control systems and the commissioning of products including refrigerant charging, addressing, operational data and field settings
 </li>
 <li>
 Maintain working relationship with customer stakeholders including, but not limited to- site owner, maintenance/service team etc., to provide complete satisfaction
 </li>
 <li>
 Perform Remote monitoring commissioning training for internal employees, and on-site for external sales partners
 </li>
 <li>
 Use project management and collaboration platforms such as Jira, Smartsheet, and Microsoft Teams to plan, track, and manage tasks, ensuring on-time delivery of services and reports.
 </li>
 <li>
 Train backup resources in all aspects of Remote monitoring functionality and actions
 </li>
 <li>
 In conjunction with the Field Support Manager, provide information and conduct training sessions pertaining to proper VRV installation techniques, VRV commissioning, controls commissioning and troubleshooting of Daikin indoor units, outdoor units, controls and accessories.
 </li>
 <li>
 Work with internal teams to learn of changes to equipment and assess their impact on the Remote monitoring business. At the same time provide voice-of -customer input to improve Remote monitoring functionality
 </li>
 <li>
 Provide prompt and courteous response to calls coming to Daikin North America&rsquo;s Remote Monitoring Control Center (DCC). In response to system notifications, troubleshoot operation data from Remote monitoring and provide technical report to customer-within 2 hours of error malfunction and within 8 hours of prediction malfunction
 </li>
 <li>
 Create and review operation reports for Remote monitoring sites. Coordinate with internal Tech Service resource and/or with oversea partner to create and distribute periodic reports to the customers within 7 working days of the end of reporting term
 </li>
 <li>
 Visit critical jobsites and provide technical assistance. Collect and analyze system data from Daikin systems via Daikin&rsquo;s proprietary Service Checker tool and provide solutions to customers
 </li>
 <li>
 Provide progress with Remote monitoring to management
 </li>
 <li>
 Maintain monthly contact with Remote monitoring site stakeholders to provide complete satisfaction.
 </li>
 <li>
 Help with creating technical literature to promote Remote monitoring business. Participate in Remote monitoring Sales promotion activities as a Remote monitoring technical expert
 </li>
 <li>
 Perform additional duties and tasks as requested by manager or supervisor, demonstrating flexibility and responsiveness to evolving business needs.
 </li>
 <li>
 Understanding the workings of Remote monitoring technology through internal resources and self-study
 
 
 </li>
 </ul>
 
 Nature &amp; Scope
 
 
 
 <ul>
 <li>
 Applies advanced knowledge of job area typically obtained through advanced education and work experience
 </li>
 <li>
 Manages projects and processes while working independently and with limited supervision
 </li>
 <li>
 Coaches and reviews the work of lower-level professionals
 </li>
 <li>
 Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Universal Refrigerant Handling Certification required
 </li>
 <li>
 Ability to apply knowledge of refrigeration and air conditioning theory and structural layout.
 </li>
 <li>
 Excellent communication skills and interpersonal skills to interact effectively with diverse client groups
 </li>
 <li>
 Demonstrated technical skills to explain product functionality to customers
 </li>
 <li>
 Ability to present technical seminars for customers in conjunction with sales engineers
 </li>
 <li>
 Proficient computer skills, such as Outlook, Word, Excel, and PowerPoint
 </li>
 <li>
 Must be able to travel on business or work beyond normal work hours as necessary
 </li>
 <li>
 Ability to apply good judgment, strong work ethic, and integrity on the job.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), plus project management and CRM software such as Jira, Smartsheet, Salesforce, and Asana.
 </li>
 <li>
 Ability to present technical seminars for customers in conjunction with sales engineers, using modern virtual platforms.
 </li>
 <li>
 Data-driven mindset with ability to create dashboards, reports, and analytics summaries from multiple software sources.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 4+ years of HVAC industry experience preferred
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferred
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Associate's Degree or HVAC Certificate suggested
 
 
 </li>
 </ul>
 People Management: No
 
 
 
 Physical Requirements / Work Environment
 
 
 
 <ul>
 <li>
 Must be able to perform essential responsibilities with or without reasonable accommodations
 
 
 </li>
 </ul>
 Reports To: Manager, Digital Tools and Remote Monitoring
 
 
 Salary Range $72,810.00 to $91,040.00 USD
 
 
 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
 
 
 The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
</div>

HVAC Control Center Specialist

GoodLeap

Job Title: Senior Product Marketing Manager Company: GoodLeap Location: New York, New York, United States Employment Type: Full-Time Salary: $95,000 - $125,000 USD per annum Job Overview GoodLeap is a leading technology company dedicated to making sustainable living more affordable and accessible for everyone. Our best-in-class financing and software products support a wide range of sustainable solutions, from solar panels and batteries to energy-efficient HVAC and windows. With over $30 billion in financing facilitated since 2018, we empower thousands of professionals and over a million homeowners to embrace a more sustainable future. We are seeking an experienced and strategic Senior Product Marketing Manager to join our dynamic team in New York. In this pivotal role, you will be responsible for defining and executing the go-to-market strategy for our innovative products. You will act as the bridge between our product, marketing, and sales teams, translating complex technological features into compelling value propositions that resonate with our partners and their customers. Responsibilities<ul><li>Develop and implement comprehensive go-to-market strategies for new product launches and feature updates.</li><li>Craft clear, compelling, and consistent product messaging and positioning that differentiates GoodLeap in the market.</li><li>Create a wide range of marketing assets and sales enablement materials, including case studies, product datasheets, presentations, and website content.</li><li>Conduct in-depth market intelligence, gathering insights on competitors, customers, and industry trends to inform our product and marketing strategies.</li><li>Collaborate closely with the product management team to influence the product roadmap based on market feedback and opportunities.</li><li>Partner with the sales team to provide them with the necessary training, tools, and collateral to effectively communicate our product's value.</li><li>Analyse the performance of product marketing campaigns and initiatives, using data to drive continuous improvement.</li></ul> Qualifications<ul><li>Proven experience in a product marketing role, ideally within the technology, fintech, or sustainability sectors.</li><li>A strong track record of developing and executing successful go-to-market strategies for software or financial products.</li><li>Exceptional written and verbal communication skills, with a talent for storytelling and simplifying complex concepts.</li><li>Strong analytical and problem-solving skills, with a data-driven approach to decision-making.</li><li>Excellent project management and organisational abilities, capable of managing multiple projects in a fast-paced environment.</li><li>A collaborative spirit with a demonstrated ability to work effectively across different departments.</li><li>A bachelor's degree in Marketing, Business, or a related field is preferred. Benefits GoodLeap is proud to offer a competitive salary and a comprehensive benefits package designed to support the well-being and professional growth of our employees. Further details will be shared during the interview process.  </li></ul>

Senior Product Marketing Manager

INNOVA

<div>
 
 
 Location:
 
 
 New York&nbsp;
 
 
 
 
 Compensation:
 
 
 $35 to $50 per hour (based on experience)
 
 
 
 
 Employment Type:
 
 
 Full-Time
 
 
 
 
 Reporting Structure
 
 
 : Reports to Operations / Senior Management
 
 
 
 About the Role
 
 
 
 INNOVA is seeking a qualified HVAC Service Technician &ndash; Full-Time (with frequent travel) to support field service operations and warehouse-based technical work. This position requires approximately 70% travel to job sites. When not traveling, the technician will perform diagnostic, repair, refurbishment, and preparation work on HVAC units within INNOVA&rsquo;s warehouse facilities.
 
 
 
 
 This role requires independent judgment, strong technical proficiency, teamwork on multi-person jobs, and strict adherence to company policies, safety standards, documentation requirements, and regulatory compliance.
 
 
 
 Key Responsibilities
 
 
 
 Field Service Responsibilities:
 
 
 <ul>
 <li>
 
 Travel to assigned job sites to perform HVAC inspections, service, maintenance, and repairs
 
 </li>
 <li>
 
 Participate in site visits for larger projects, including pre-installation and post-installation support
 
 </li>
 <li>
 
 Diagnose system malfunctions and determine appropriate corrective actions
 
 </li>
 <li>
 
 Perform installations, component replacements, and system adjustments as assigned
 
 </li>
 <li>
 
 Conduct inspections and supervise unit start-ups
 
 </li>
 <li>
 
 Work as part of a technician team when required, including jobs that involve moving or staging equipment
 
 </li>
 <li>
 
 Ensure all field work complies with applicable federal, state, and local codes, safety standards, and company procedures
 
 </li>
 </ul>
 
 
 Warehouse-Based Responsibilities:
 
 
 <ul>
 <li>
 
 Diagnose, repair, and refurbish HVAC units and components in the warehouse
 
 </li>
 <li>
 
 Test and verify operational readiness of repaired or refurbished equipment
 
 </li>
 <li>
 
 Support equipment staging, preparation, and packaging for field deployment
 
 </li>
 <li>
 
 Assist with organizing tools, parts, and equipment related to service operations
 
 </li>
 <li>
 
 Maintain accurate service, repair, and inventory documentation
 
 </li>
 </ul>
 
 
 Administrative, Compliance &amp; Systems Management:
 
 
 <ul>
 <li>
 
 Accurately document all work performed, including labor hours, materials, and parts used
 
 </li>
 <li>
 
 Complete post-service reports, job notes, and required documentation in company systems and CRMs
 
 </li>
 <li>
 
 Upload photos, service details, and technical findings as required
 
 </li>
 <li>
 
 Ensure documentation meets internal compliance, audit, and quality standards
 
 </li>
 <li>
 
 Follow all company protocols related to safety, reporting, and recordkeeping
 
 </li>
 <li>
 
 Communicate clearly with supervisors, dispatch, and team members regarding job status and issues
 
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 
 3 years minimum required experience as an HVAC Service Technician&nbsp;
 
 </li>
 <li>
 
 EPA Certification (required)&nbsp;
 
 </li>
 <li>
 
 Demonstrated knowledge of HVAC systems, diagnostics, and controls&nbsp;
 
 </li>
 <li>
 
 Ability and willingness to travel approximately 70% of the time&nbsp;
 
 </li>
 <li>
 
 Valid Texas driver&rsquo;s license and acceptable driving record&nbsp;
 
 </li>
 <li>
 
 Ability to safely lift, carry, and maneuver equipment consistent with job requirements&nbsp;
 
 </li>
 <li>
 
 Ability to work in varying environmental conditions&nbsp;
 
 </li>
 <li>
 
 Strong communication and organizational skills
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 <ul>
 <li>
 
 Hourly pay range of $35 to $40 per hour, based on experience.
 
 </li>
 <li>
 
 Full-time, on-site position.
 
 </li>
 <li>
 
 Access to company medical insurance (self-managed).
 
 </li>
 <li>
 
 Stable role within a growing Texas operation.
 
 </li>
 <li>
 
 Opportunity for growth and expanded responsibility as operations scale.
 
 </li>
 </ul>
 
 Equal Opportunity &amp; Compliance Statement
 
 
 
 INNOVA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local laws. Employment with INNOVA is contingent upon successful completion of background checks, verification of employment eligibility in accordance with federal law, and compliance with all applicable workplace safety regulations.
 
 
 
 
 
 
 
 To apply:
 
 https://zurl.to/cEi2
 
 &nbsp;
 
 
 
 
 
 
 
 
</div>

HVAC Technician (full-time role with frequent travel)

SalesEdge Solutions

<div>
 
 
 
 Job description:
 
 
 
 About Us:
 
 
 We're helping HVAC, plumbing, and mechanical contractors modernize the way they estimate, bid, and win work. Our software empowers construction professionals with better tools, better data, and better workflows, helping them become more efficient and more profitable.
 
 
 We're looking for a&nbsp;Customer Success Manager&nbsp;who understands the realities of the construction industry and can become a trusted advisor to our customers. This role is ideal for someone with hands-on MEP experience who wants to transition into construction technology while helping customers achieve measurable business outcomes.
 
 
 
 
 
 Position Overview:
 
 
 As a Customer Success Manager, you will serve as the primary day-to-day partner for a portfolio of customers. You'll help contractors, estimators, engineers, and operations leaders maximize the value of our software while building strong, long-term relationships.
 
 
 Success in this role requires a unique combination of industry expertise, business acumen, and customer-first thinking. Customers should view you as both a trusted industry expert and a strategic advisor who understands their business challenges and helps them achieve their goals.
 
 
 
 
 
 What You'll Do:
 
 <ul>
 <li>
 Manage and grow a portfolio of customer accounts throughout the customer lifecycle.
 </li>
 <li>
 Build strong relationships with key stakeholders, including estimators, project managers, engineers, operations leaders, and company owners.
 </li>
 <li>
 Conduct regular business reviews to ensure customers are achieving success and realizing value from the platform.
 </li>
 <li>
 Identify opportunities to improve adoption, engagement, and customer outcomes.
 </li>
 <li>
 Serve as the customer's advocate internally, partnering with Product, Support, Sales, and Implementation teams.
 </li>
 <li>
 Proactively monitor account health and address potential risks before they become issues.
 </li>
 <li>
 Help customers optimize estimating, takeoff, bid management, and operational workflows using our software.
 </li>
 <li>
 Drive customer retention, expansion, and long-term satisfaction.
 </li>
 <li>
 Maintain detailed account plans and success strategies for key customers.
 </li>
 <li>
 Travel to customer sites as needed to strengthen relationships and support strategic initiatives.
 </li>
 </ul>
 
 
 
 
 What We're Looking For:
 
 
 Required Qualifications:
 
 <ul>
 <li>
 HVAC, plumbing, mechanical, engineering, or MEP industry background.
 </li>
 <li>
 Minimum 2 years of experience working at an MEP contractor, engineering firm, or manufacturer representative organization.
 </li>
 <li>
 Hands-on experience with estimating, takeoffs, blueprint review, and bid management.
 </li>
 <li>
 Working knowledge of Bluebeam, On-Screen Takeoff (OST), or similar blueprint and construction document software.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong customer focus with a passion for helping clients succeed.
 </li>
 <li>
 Ability to manage multiple customer relationships and priorities simultaneously.
 </li>
 <li>
 Strong business acumen with the ability to understand customer goals, challenges, and growth opportunities.
 </li>
 <li>
 Comfortable traveling 25&ndash;50% as needed.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Experience in Customer Success, Account Management, Project Management, Consulting, or Customer Support.
 </li>
 <li>
 Experience working with SaaS or construction technology solutions.
 </li>
 <li>
 Familiarity with customer success metrics, account planning, and retention strategies.
 </li>
 </ul>
 
 
 
 
 Who You Are:
 
 <ul>
 <li>
 A construction professional who wants to help drive technology adoption across the industry.
 </li>
 <li>
 Someone who can quickly earn credibility with contractors, estimators, engineers, and business owners.
 </li>
 <li>
 Naturally curious about how customers operate and how they can improve.
 </li>
 <li>
 Customer-obsessed and committed to delivering exceptional experiences.
 </li>
 <li>
 A strong communicator who can build trust at every level of an organization.
 </li>
 <li>
 Driven, ambitious, and eager to learn how to manage and grow a meaningful book of business.
 </li>
 <li>
 Loyal, accountable, and willing to go above and beyond to help customers succeed.
 </li>
 <li>
 Excited about the opportunity to build a long-term career in construction technology.
 </li>
 </ul>
 
 
 
 
 Why Join Us:
 
 <ul>
 <li>
 Help shape the future of the construction industry.
 </li>
 <li>
 Partner directly with leading contractors and engineering firms across the country.
 </li>
 <li>
 Join a fast-growing technology company with significant career growth opportunities.
 </li>
 <li>
 Competitive compensation, benefits, and travel opportunities.
 </li>
 <li>
 Make a direct impact on customer success, retention, and company growth.
 </li>
 </ul>
 
 If you're passionate about construction, enjoy building relationships, and want to help customers embrace the next generation of technology, we'd love to hear from you.
 
 
 
 
 
 
 Pay:&nbsp;$120,000.00-$150,000.00 per year
 
 
</div>

Customer Success Manager

International Swaps and Derivatives Association

<div><div>June 30, 2026
Job Title: Assistant Director, Artificial Intelligence
Reports to: Senior Director, Digital Transformation, Analytics
Location: New York
Salary Range: $120,000 - $130,000
</div><div>Job purpose 
This is a hands-on role. The successful candidate will architect and build production AI systems directly, while owning delivery, quality, evaluation, and partner management across the AI Solutions Lab portfolio. The role reports to the Senior Director of Digital Transformation and head of the AI Solutions Lab. 


Duties and responsibilities
<ul>
<li>Deliver the next phase of the ISDA AI Solutions Lab&rsquo;s buildout, helping move current AI initiatives from prototype/MVP stage toward robust, scalable and member-ready delivery. Architect and build the next phase of AI agents, external and internal.</li>
<li>Own the design and delivery of AI solutions that make ISDA standards and digital solutions more accessible, usable and AI-ready for members.</li>
<li>Help shape and scale the ISDA Knowledge Base and Assistant as the governed foundation for AI-enabled access to ISDA standards, taxonomies and related IP.</li>
<li>Oversee enhancement of priority AI capabilities including the CDM Coder, DRR Translator, Tracer, cross-jurisdiction analysis and AI legal opinions initiatives.</li>
<li>Help drive development and rollout of internal AI capabilities and agents aligned with the internal AI deployment roadmap.</li>
<li>Define product requirements, broader Agents orchestration, architecture direction, evaluation harnesses and quality standards and delivery priorities across the AI Solutions Lab portfolio.</li>
<li>Work closely with internal SMEs across CDM, DRR, legal, IT and product teams to ensure solutions are accurate, grounded and useful in real workflows.</li>
<li>Reach out to members for pulse checks and convert member and stakeholder feedback into roadmap decisions, product refinements and delivery choices to maximize adoption.</li>
<li>Help define practical connectivity and delivery models, including MCP servers and packaged AI Skills, so members can consume ISDA AI capabilities safely within their own environments.</li>
<li>Contribute to broader ISDA AI strategy development, including alignment between external member-facing AI solutions and internal AI deployment priorities.</li>
<li>Lead AI quality, guardrails and governance across the Lab&rsquo;s solutions, including evaluation harnesses, groundedness and traceability checks, observability and tracing, confidence frameworks, security and safe use boundaries, both internally and externally.</li>
<li>Own cost aware design of AI workloads, balancing performance and reliability against inference and infrastructure spend.</li>
<li>Manage relevant external partners and specialist vendors, ensuring work is aligned to ISDA&rsquo;s priorities, timelines, architecture and ownership model.</li>
<li>Support the Senior Director including for executive and board reporting by articulating progress, key risks, delivery needs and strategic value in a clear and concise way.</li>
<li>Help build a durable internal AI capability for ISDA that protects ISDA IP, accelerates adoption of ISDA standards and reinforces ISDA&rsquo;s strategic position in the market.</li></ul> 


Relevant Skills / Abilities
<ul>
<li>Strong senior-level experience (at least five years) leading the design and delivery of AI-enabled products or platforms from prototype through controlled rollout and production, with a demonstrable track record of shipping production AI systems that serve real users.</li>
<li>Hands-on engineering ability in Python (and ideally TypeScript/React for front end UI) and Java, and comfortable building production systems directly.</li>
<li>Deep understanding of LLMs, retrieval-augmented generation (including hybrid retrieval across semantic, graph and keyword search, with reranking and embedding-model selection), knowledge bases, knowledge graphs and ontologies, agentic workflows and skills, evaluation methods (eval harnesses, LLM-as-judge, groundedness and faithfulness metrics, tracing), and model risk controls.</li>
<li>Experience building secure, scalable and reliable AI solutions in enterprise environments, including governance, permissions, auditability and data protection including private retrieval architectures and ensuring proprietary data is not exposed to external model providers</li>
<li>Hands-on AWS experience (Bedrock, Neptune, OpenSearch, Lambda) is very important. Strong engineers able to ramp quickly will also be considered. Cost-aware design of inference and infrastructure spend is expected.</li>
<li>Proven ability to translate complex domain knowledge into usable AI products, ideally in financial markets, regulatory technology, legal tech, standards or data-intensive environments; or a demonstrated ability to ramp quickly on a complex domain.</li>
<li>Strong product and solution architecture skills, with the ability to define use cases, prioritize roadmap items and align technical delivery with strategic business outcomes.</li>
<li>Experience overseeing external vendors, technology partners and proof-of-concept work, while retaining internal control of direction, quality and IP.</li>
<li>Ability to work closely with subject matter experts to refine AI tools iteratively and turn specialist feedback into practical product improvements.</li>
<li>Strong grasp of structured data, taxonomies, ontology-style data models and mappings across complex standards or schemas.</li>
<li>Experience with user testing, controlled pilots, adoption planning, training and feedback loops for specialist user populations.</li>
<li>Strong judgment on AI risks, including hallucination, groundedness, security, explainability, confidence scoring and safe deployment boundaries.</li>
<li>Degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related discipline, or equivalent practical experience, is desirable.</li>
<li>Excellent communication skills, including the ability to understand member issues, to work across the organization and influence and align stakeholders, and to brief senior management and explain technical issues in concise business language.</li>
<li>Demonstrated ability to operate in a lean, hands-on environment, balancing strategy, execution and stakeholder engagement.</li></ul></div></div>

Assistant Director, Artificial Intelligence, NY

Explore 174+ Hvac product specialist in New York this July. Find roles across top companies and apply now to boost your career.