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technical support analyst levels 1-2

junior eits service desk analyst

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Functional Assignment:</b></p><p>
Under supervision, provides Level 1 support for NYC Health + Hospitals. Focuses on delivering timely and effective assistance to end-users emphasizing developing strong communication, problem-solving, and customer service skills, while gaining foundational knowledge of IT best practices within a healthcare setting. Monitors and answers phone calls, live chat interactions, email messages, service portal support, and auto-triggered request queues during their assigned tour (I, II or III). Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.</p><p><b>
Examples of Typical Tasks:</b></p><p>
1. Assists in receiving, prioritizing, documenting, and resolving Level 1 Interactions, Incidents, Service Requests (Tasks/Catalogs), and Work Order tickets under guidance.</p><p>
2. Maintains detailed and standardized documentation within all tickets to enable seamless collaboration and knowledge transfer across the team.</p><p>
3. Provides Level 1 support to end-users, striving to resolve issues at the first point of contact with mentorship from senior team members.</p><p>
4. Serves as a single point of contact for users regarding Service Desk activities, including Interactions, Incidents, Service Requests (Tasks / Catalogs), and Work Orders.</p><p>
5. Triages, tracks, and monitors tickets, ensuring accurate transfers and escalations, adhering to Service Level Agreements (SLAs).</p><p>
6. Assists in providing support for application-related issues and requests.</p><p>
7. Contributes in providing a positive customer experience by meeting expectations and building trust in resolution processes.</p><p>
8. Contributes to the ongoing improvement of the Service Desk processes and procedures.</p><p>
9. Develops and maintain technical knowledge on all IT technologies.</p><p>
10. Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.</p><p>
11. Participates in special projects as assigned and perform other duties as required.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>Assignment Qualification Requirements:<br>
1. Bachelor&rsquo;s degree from an accredited college or university in Industrial Engineering, Systems, Industrial Management, Business Administration or related disciplines; or,<br>
2. Two years of technical training or education beyond the High School level, with a minimum of two years of full-time, paid experience in the field of industrial engineering, systems analysis, methods and procedures, work simplification, cost reductions, Electronic Data Processing (EDP) data processing applications, forms designs and control; or,<br>
3. A satisfactory combination of the above.<br>
<br>
Assignment Qualification Preferences:<br>
1. A minimum of High School diploma or educational equivalent and four (4) years of service desk or technical support experience.<br>
<br>
Required Knowledge Areas, Skills, Abilities, and other Qualifications:
<br>
1. Understanding of ServiceNow.<br>
2. Understanding of remote desktop tools (Bomgar).<br>
3. Basic Hardware and Software Troubleshooting.
<br>
4. Customer service skills and strong documentation skills<br>
<br>
Equipment/Machines and Software Operated:<br>
1. General office equipment (e.g., computer, scanner, printer, phones).</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Department Preferences</b></h2><div><br>
<div><div>
</div><div>Required Knowledge Areas, Skills, Abilities, and other Qualifications:</div><div>
1. Understanding of ServiceNow.</div><div>
2. Understanding of remote desktop tools (Bomgar).</div><div>
3. Basic Hardware and Software Troubleshooting.</div><div>
4. Customer service skills and strong documentation skills</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p><div><b><i>
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.</i></b></div></div></div></div></div></div>

Junior EITS Service Desk Analyst

CMI Media Group

<div><p>CMI Media Group is looking to bring on some bright new stars to help shape the future of healthcare media buying. We help brands reach patients, caregivers and healthcare professionals with the right message to assist them along their journey at the right time. Are you data driven? Do you like automation and emerging media? Come join our team!</p><p>
As the Supervisor, Programmatic Media Buying, you will be the day to day account lead on assigned Programmatic Media Buying accounts. You will work closely with your assigned team of Analysts as well as SEM, Media, Ad Ops, Social, Analytics, and other account teams to ensure campaigns are fully integrated and client goals are met and exceeded.</p><p><b>
RESPONSIBILITIES:</b></p><ul><li>
Oversee the development of Programmatic strategies and analysis for assigned clients</li><li>
Work closely with the team to ensure campaigns are meeting or exceeding delivery and performance goals</li><li>
In partnership with team lead, spearhead innovative Display, Video, Connected TV, and Audio media proposals which achieve client objectives and drive campaign performance</li><li>
Lead client strategy and reporting calls</li><li>
Build, maintain and grow client, Programmatic vendor, and partner agency relationships</li><li>
Manage workflow of junior team members to ensure client deliverables meet deadlines</li><li>
Develop a deep understanding of the pharmaceutical market and how Programmatic plays a role in achieving brand goals</li><li>
Work with department leads to build out, improve, and evolve Programmatic processes, capabilities and deliverables</li><li>
Analyze data in order to make optimization recommendations to be implemented by junior team members</li><li>
Work closely with partner agencies to align on strategy and optimizations</li><li>
Mentor and teach junior team members best practices to Programmatic media buying</li><li>
Ability to manage campaign pacing and optimization when needed, using DSPs such as Trade Desk, PulsePoint, AdMission (internal tool), and others</li><li>
Analyze performance data and implement optimizations to increase ROI of campaigns</li><li>
Partner with analytics and media teams to develop KPIs and measurement plans</li><li>
Stay abreast of new Programmatic platforms, trends and best practices through research and/or industry events and conferences</li><li>
Actively contribute to thought leadership pieces addressing updates that could impact CMI and our clients</li><li>
Identify opportunities for Programmatic, Media, Ad Ops, SEM, SEO and Social Media integration and/or collaboration</li><li>
Drive improvements to CMI&rsquo;s technology stack and to the operational effectiveness of the entire Programmatic team</li><li>
Lead development and onboarding for new hires and direct reports.
</li></ul><p><b>REQUIREMENTS</b>:</p><ul><li>
4+ years experience managing Programmatic campaigns with a Demand Side Platform, or equivalent experience with a Supply-Side Platform.
</li><li>Strong digital media background and project management skills</li><li>
Trade Desk, DV360, or other DSP certification a plus</li><li>
Video, Connected TV, or Audio experience a plus</li><li>
Outstanding analytical and problem-solving skills</li><li>
Strong written, verbal, and presentation skills</li><li>
Solid knowledge of Programmatic buying platforms such as the Trade Desk, Google DV360, or others</li><li>
Experience in the healthcare vertical a plus</li><li>
Bachelor&rsquo;s degree or equivalent, preferably in marketing, business or any quantitative or analytical related fields</li><li>
Strong quantitative analysis skills</li><li>
Strong presentation, coaching / mentoring, and communication skills</li><li>
Ability to make recommendations of statistically significant data sets</li><li>
Utilizes industry knowledge and experience</li><li>
Strong business and leadership skills</li><li>
Passion for working in a fast-growing healthcare media agency</li></ul><p>
The base salary for this position at the time of this posting may range from $70,000 to $140,000. Individual compensation varies based on job related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit WPP Benefits for more details.</p></div>

Supervisor, Programmatic

Citi

<div><p><b>NAM Quantitative Analysis, Summer Analyst Program &ndash; New York (North America - 2027)</b></p><p></p><p><b><br>
You're the brains behind our work.</b></p><p></p><p><br>
Are you ready to bring your knowledge from the classroom to the trading floor? Citi wants to help you get there! Whether it&rsquo;s honing your skills or building your network, we know that success can&rsquo;t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility and career growth, it is not a question of if, but when.</p><p></p><p><br>
Citi is looking for Summer Analysts to join the Citi Markets &ndash; Quantitative Analysis (MQA) team in New York City. As part of Markets, your work can make an immediate impact. From derivatives modeling to algorithmic execution, you will build innovative solutions to the most complex financial problems facing our trading businesses and our clients.</p><p></p><p><br>
Our Markets Analyst Program is unlike any other on Wall Street. It is a highly competitive and selective program that gives you the opportunity to combine traditional financial engineering principles with the latest machine learning and data science techniques to design and develop the quantitative solutions and analytics that support diverse investment and transaction strategies across Markets.</p><p></p><p><b><br>
We provide you with the knowledge and skills you need to succeed.</b></p><p></p><p><br>
All Summer Analysts participate in a week-long comprehensive training program during the first week of the Summer Program. The training program is taught by skilled external consultants along with selected professionals with industry and product expertise. Our training program is designed to cover all fundamental aspects of the Markets Summer Analyst role.</p><p></p><p><b><br>
Your time here will look something like this.</b></p><p></p><p><br>
Summer Analysts will be placed on a quantitative modeling desk and assigned a summer project designed to highlight the importance of quantitative methods as financial products and trading strategies become increasingly sophisticated. At the conclusion of the Summer Program, Summer Analysts will present their results to senior leadership.</p><p></p><p><br>
We offer weekly speaker events with product heads throughout the summer that will give you a deeper understanding of the Markets industry. As a Summer Analyst, you will also participate in a business wide Data Science competition. You will also attend various networking events that will give you exposure to both junior and senior level professionals.</p><p></p><p><br>
In addition, Summer Analysts will shadow multiple quantitative trading and structuring desks throughout the summer. In these rotations, Summer Analysts will have the opportunity to learn from these professionals as they make markets for our institutional client base while actively monitoring and hedging their risk.</p><p></p><p><b><br>
We want to hear from you if...</b></p><p></p><ul><li><br>
 You are obtaining a Bachelor&rsquo;s or Master&rsquo;s degree (graduating in Fall 2027 or Spring 2028) and majoring in Quantitative Finance, Computer Science, Engineering, Mathematics, and/or a closely related field</li><li> You are excited to work in our New York office</li><li> You currently maintain a GPA of 3.3 or above</li><li> You have excellent mathematical skills, specifically as it relates to Data Analysis and Statistical Modeling</li><li> You have excellent programming skills in C++, Python or Java</li><li> You have experience designing, developing, and implementing artificial intelligence models and machine learning algorithms</li><li> You are creative in solving problems and are intellectually curious</li><li> You are enthusiastic, quick-thinking and able to juggle multiple tasks simultaneously</li><li> You are confident, comfortable and articulate in oral and written communication</li></ul><p><b><br>
</b></p><p><b>Who we think will be a great fit...</b></p><p></p><p><br>
You are interested in Markets, and you&rsquo;re determined to succeed in the field. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the markets and want to make an impact. We value diversity and so do you. We&rsquo;ll be looking for talented people from a variety of universities.</p><p></p><p><b><br>
Region: North America</b></p><p><b>
Category: Markets</b></p><p><b>
Level: Full Time Analyst</b></p><p><b>
Salary: $110k</b></p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Institutional Trading<p>
-</p><p><b>
Job Family:</b></p>
Trading<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
New York New York United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$80,000.00 - $115,000.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Dec 29, 2025<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Markets - Quantitative Analysis, Summer Analyst - New York City - US, 2027

Mondrian Alpha

<div>
 <p>
  An expanding quant/systematic prop-trading firm are looking to make a newly created hire for its New York HQ office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The hire will join a new &lsquo;investment pod&rsquo;, working with a high calibre investment team, as an operations analyst with ownership for a specific group of tasks focused on this particular investment strategy. The hire will also own specific projects for the desk &ndash; they are typically focused on process automation / improvements for the line tasks that you run. Those projects, alongside BAU work having a core focus on analysing large volumes of complex data, allows the hire to learn SQL, Python and VBA to a strong standard in this role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The hire can progress into either a supervisory/managerial role or a trading assistant position most likely, however moves into risk or trading operations engineer (quant) roles are possible, as are transfers to one of the firm&rsquo;s emerging / expanding offices overseas.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The firm have rock bottom attrition since they formed &ndash; employees work in a fantastic office environment / culture, they receive fully subsidised breakfast / lunch / snacks daily, receive a fantastic benefit package + the firm have flexibility around an employee&rsquo;s preference to work from home (albeit ideally the hire will work from the office at least 3 days per week).
 </p>
 <p>
  <br/>
 </p>
 <p>
  Candidates should have 1-3yrs relevant operations/middle office/trade support experience, a relevant degree with high GPA / generally very strong academics + some form of advanced tech skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role pays a base salary towards the top end of the market for a role at this experience level + a bonus potential that will allow a strong performer to earn a $200k+ year one TC (the variable either side of this pending performance of both the investment pod and the individual).
 </p>
</div>


Operations / Middle Office Analyst (Trading Desk) - Leading Prop Trading firm – $200k+ TC– WFH flexibility

Con Edison

<div><p><b>Overview</b>
</p>Strategic Planning is looking to hire a dedicated, driven individual with a demonstrated commitment to excellence as a Senior Analyst in its group. To be successful, the Senior Analyst must be able to exercise independent judgment and possess the ability to render sound business decisions/ actionable insights. The candidate will be organized, detail-oriented, flexible to handle multiple assignments, and meet deadlines. The role will require strong interpersonal, leadership, and influencing skills. The candidate will possess an executive presence and will interact with various levels of management, including senior management.<p><b>
Responsibilities</b>
</p><b>Core Responsibilities</b><ul><li>
The Senior Analyst will support the development, coordination, and implementation of the Company's sustainability efforts and ESG-related strategic programs and initiatives.</li><li>
Show understanding of the ESG regulatory developments (including but not limited to SASB, GRI, TCFD, CDP, EEI/AGA, or any Federal, NYS / CA climate disclosure laws, EU regulatory ESG standards).</li><li>
Supports the preparation and publication of the Companys annual Sustainability Report and standardized ESG reports/disclosures.</li><li>
Evaluate business and decarbonization strategies to enable a clean energy transition.</li><li>
Collaborate with partner organizations in the pursuit of advancing ESG / Sustainability strategy and facilitate ESG discussion with Investor Relations, EH&amp;S, Corporate Affairs, and other relevant company groups.</li><li>
Take leadership, and/or supporting roles on cross-functional project teams and perform data analyses and trending /modeling in areas related to technologies, scenario development, or other areas of the Companys long-range planning efforts.</li><li>
Track and evaluate relevant ESG/Sustainability policy developments for utility and adjacent industries</li><li>
Develop presentations and effectively communicate insights with business unit leadership, senior management, and external stakeholders.</li><li>
Support regulatory filings and both internal and external studies with various stakeholders. Maintain and enhance enterprise-wide ESG metrics/dashboards and data models, and perform other related tasks and assignments as required.</li><li>
Tracks and analyzes ESG ratings of the Company and benchmark peers, and reviews/enhances public disclosures accordingly.</li></ul><p><b>
Qualifications</b>
</p><b>Required Education/Experience</b><ul><li>
Bachelor's Degree and 3 years of work experience</li></ul><b>
Preferred Education/Experience</b><ul><li>
Bachelor's Degree in Economics (or Finance), Engineering or Mathematics. and 3 years of work experience</li></ul><b>
Relevant Work Experience</b><ul><li>
Abstract / complex data or financial modeling experience, required.</li><li>
Proficiency in Microsoft applications (PowerPoint, Excel, Word, Outlook, etc.), required.</li><li>
Excellent verbal and written communications skills, required.</li><li>
Ability to compile/analyze and synthesize data into presentations and reports, required.</li><li>
Project management experience, required.</li><li>
Work experience that includes Economics, Finance, Engineering, or Mathematics, required.</li><li>
Three years experience in the utility/energy industry, or a strong demonstrated capability to understand strategic issues in the utility/energy industry, required.</li><li>
Experience leading teams, Junior Analyst or supervising projects, preferred.</li></ul><b>
Licenses and Certifications</b><ul><li>
Driver's License Required</li></ul><b>
Physical Demands</b><ul><li>
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday</li></ul><b>
Additional Physical Demands</b><ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be able and willing to travel, as needed.</li></ul></div>

Senior Analyst - Strategic Planning ESG/Sustainability

<div><div><p><b>You&rsquo;re</b><b> the brains behind our work.</b></p></div><p></p><div><p><br>
You&rsquo;re ready to bring your knowledge from the classroom to the trading floor, and Citi wants to help you get there. Whether it&rsquo;s honing your skills or building your network, we know that success can&rsquo;t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility and career growth, it is not a question of if, but when.</p></div><p></p><div><p><br>
Citi is looking for Summer Analysts to join the Citi Markets team in New York City. As part of Markets, your work can make an immediate impact. From providing financing solutions to the world&rsquo;s leading corporations, governments, and institutional investors to offering a robust range of products and services, you will gain varied and thorough knowledge in this diverse rotational program.</p></div><p></p><div><p><br>
Our Markets Analyst Program is unlike any other on Wall Street. It is a highly competitive and selective program that gives you the opportunity to actively participate in the research, trading and marketing of securities to our institutional client base. In addition, as a Summer Analyst, you will be given the opportunity to rotate across products and functions within Markets, to gain a well-rounded experience over your 10 weeks.</p></div><p></p><div><p><b><br>
We provide you with the knowledge and skills you need to succeed.</b></p></div><p></p><div><p><br>
All Summer Analysts participate in a week-long comprehensive training program during the first week of the Summer Program. The training program is taught by skilled external consultants along with selected professionals with industry and product expertise. Our program is designed to cover all fundamental aspects of the Markets Summer Analyst role.</p></div><p></p><div><p><b><br>
Your time here will look something like this.</b></p></div><p></p><div><p><br>
We offer weekly senior speaker events throughout the summer that will give you a deeper understanding of the Markets industry. As a Summer Analyst, you will be scheduled for Speaker Series sessions with product heads. You will also attend various networking events that will give you exposure to both junior and senior level professionals.</p></div><p></p><div><p><br>
In addition, you will work with your peers to complete projects and pitch trade ideas. Group projects will allow you to network with your analyst class and will teach you to utilize the various skill sets and knowledge bases obtained by rotating across a product area. The networks built through the summer analyst program will continue to act as a resource throughout your career at Citi.</p></div><p></p><div><p><b><br>
We want to hear from you if&hellip;</b></p></div><p></p><div><ul><li><br>
You are currently pursuing a Bachelor&rsquo;s degree (graduating in Fall 2027 or Spring 2027)</li></ul></div><div><ul><li>You are excited to work in our New York office</li></ul></div><div><ul><li>You currently maintain a GPA of 3.3 or above</li></ul></div><div><ul><li>You are creative in solving problems and are intellectually curious</li></ul></div><div><ul><li>You are hard-working and diligent</li></ul></div><div><ul><li>You are enthusiastic, quick-thinking and able to juggle multiple tasks simultaneously</li></ul></div><div><ul><li>You are confident and comfortable with clients and articulate in oral and written communication</li></ul></div><div><ul><li>You are focused on achieving the group and client objectives</li></ul></div><div><ul><li>You are detail-oriented</li></ul></div><p></p><div><p><b><br>
Who we think will be a great fit&hellip;</b></p></div><p></p><div><p><br>
You are interested in Markets, and you&rsquo;re determined to succeed in the field. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the markets and want to make an impact. We value diversity and so do you. We&rsquo;ll be looking for talented people from a variety of universities.</p></div><p></p><div><p><b><br>
Salary: $110,000</b></p></div><p>
-</p><p><b>
Job Family Group:
</b></p>Institutional Trading<p>
-</p><p><b>
Job Family:</b></p>
Trading<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
New York New York United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$80,000.00 - $115,000.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Dec 29, 2025<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Markets - Sales and Trading, Summer Analyst, New York City - US, 2027

ECLARO

<div>
 <strong>
  Job Number: 25-05785
  <br/>
  <br/>
 </strong>
 Want to be part of the Energy Industry? ECLARO is looking for a
 <strong>
  Product Analyst Junior
 </strong>
 for our client in
 <strong>
  New York, NY.
  <br/>
  <br/>
 </strong>
 ECLARO's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Product Analyst (PA) plays a dynamic role responsible for supporting the Product Owner (PO) and / or the Senior Product Analyst both in product analysis as well as backlog execution.
  </li>
  <li>
   The PA should be lock step with the PO in regards to the product vision and how it translates into user stories.
  </li>
  <li>
   In the analysis realm, the PA works with various SMEs to flesh out business processes and logic, impact assessment, feature breakdown and prioritization.
  </li>
  <li>
   The PA is the team's source for business logic, requirements, analysis and testing.
  </li>
  <li>
   The group works directly and collaboratively to improve the products and create new use cases to better serve our internal customers such as Customer operations, Electric operations, and Gas operations. These technology innovations are driving business change that will touch every Client customer.
  </li>
  <li>
   In this role, will be a direct link between Client and the customer experience.
  </li>
  <li>
   Good understanding of AMI, EIP MDMS, Data analytics, troubleshooting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Explore new areas, learn, and expand the areas of interests.
  </li>
  <li>
   Lead ideation sessions and transform ideas into designs and bring them to fruition.
  </li>
  <li>
   Work in different innovative areas that are defining Client: Smart city, sensor technology, mesh network, field devices, etc. Will be involved in business and technology processes and play a key role in shaping business outcomes.
  </li>
  <li>
   Put the best ideas into motion by designing and documenting the business and technology architecture and help develop the plan to implement and deliver the capabilities.
  </li>
  <li>
   Work with our partners, vendors, and diverse teams, be hands-on, leverage experts and SME's to help you be successful in fulfilling your objectives and goals.
  </li>
  <li>
   Opportunity to define your role, expand your skills, and build on your strengths to contribute to the AMI IT agenda and make a difference.
  </li>
  <li>
   Ability to maintain the technologies used to support the Company's AMI products.
  </li>
  <li>
   Work with users to prepare requirement analysis for implementation of new products or enhancement of existing products.
  </li>
  <li>
   Maintains functional scope and technical design documentation for assigned applications.
  </li>
  <li>
   Work with vendors to configure and install products. Supports and maintains vendor packages in production, performing and testing application changes as necessary. Prepares changes for production implementation.
  </li>
  <li>
   Configure supported applications to meet business requirements.
  </li>
  <li>
   Makes recommendations for improving application configuration or performance.
  </li>
  <li>
   Perform unit testing for supported applications.
  </li>
  <li>
   Supports integration testing and user acceptance testing for supported applications.
  </li>
  <li>
   Provide 24x7 ''on call'' support.
  </li>
  <li>
   Participate in disaster recovery drills.
  </li>
  <li>
   Clearly articulate technical issues or concepts to functional and business users.
  </li>
  <li>
   Perform other related tasks and assignments as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  If hired, you will enjoy the following ECLARO Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401k Retirement Savings Plan administered by Merrill Lynch
  </li>
  <li>
   Commuter Check Pretax Commuter Benefits
  </li>
  <li>
   Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
   <br/>
   <br/>
  </li>
 </ul>
 If interested, you may contact:
 <br/>
 <br/>
 <strong>
  Ivy Espa&ntilde;ola
  <br/>
  <br/>
 </strong>
 <strong>
  ivy.espanola@eclaro.com
  <br/>
  <br/>
 </strong>
 <strong>
  201-942-3003
  <br/>
  <br/>
 </strong>
 <strong>
  Ivy Espa&ntilde;ola | LinkedIn
  <br/>
  <br/>
 </strong>
 <strong>
  Equal Opportunity Employer:
 </strong>
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>


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