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Wilson Elser

<div>
 
 
 Wilson Elser
 
 is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 On-Site IT Support Analyst
 
 in our
 
 New York&nbsp;
 
 office.&nbsp;
 
 
 
 
 This position is a full-time on site position.
 
 
 
 
 
 The Position
 
 
 
 This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
 </li>
 <li>
 Collect and track equipment from departed end users following standardized asset tracking procedures.
 </li>
 <li>
 Provide support for video conferencing and related A/V on-site systems.
 </li>
 <li>
 Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
 </li>
 <li>
 Coordinate user requirements with regional supervisors, management, and other IT teams.
 </li>
 <li>
 Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
 </li>
 <li>
 Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
 </li>
 <li>
 Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
 </li>
 <li>
 Adhere to organizational change management processes.
 </li>
 <li>
 Perform special duties, tasks, or projects, as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
 <ul>
 <li>
 Windows 10 &amp; Windows 11 Operating Systems
 </li>
 <li>
 Microsoft Office O365 with a strong acumen in Outlook
 </li>
 <li>
 Desktop client v. web-based applications
 </li>
 <li>
 Active Directory &amp; Azure AD
 </li>
 <li>
 Zoom Rooms &amp; Microsoft Teams
 </li>
 <li>
 Desktop Driver Controls
 </li>
 <li>
 All-in-One Monitors
 </li>
 <li>
 VPN, Remote Access, &amp; Cloud Network Access
 </li>
 <li>
 Virtual Desktop Environments and Functions
 </li>
 <li>
 Cloud &amp; On-Prem Telephony functions
 </li>
 <li>
 Desktop imaging &amp; BIOS controls
 </li>
 <li>
 LAN and SD-WAN support
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Minimum 3 years working in ITSM and ITIL environments.
 </li>
 <li>
 Self-starter with the ability to manage own time effectively and work autonomously.
 </li>
 <li>
 Ability to lift and move items up to 50 lbs.
 </li>
 <li>
 Ability to travel throughout the region, if needed.
 </li>
 <li>
 Experience working in an environment that promotes active listening, transparency, and customer-centric service.
 </li>
 <li>
 Experience in system operations and/or administration a plus.
 </li>
 <li>
 Prior law firm experience a big plus.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
 </li>
 <li>
 ITIL4 certification preferred (in-house training is available).
 </li>
 </ul>
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
 </li>
 </ul>
 
 A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 
 
 Salary Range: : $70,000 USD - $80,000 USD
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 #ZR
</div>

On-Site IT Support Analyst

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Gainwell Technologies LLC

<div>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.<div><div><div><h2 class="jobSectionHeader"> 
Summary</h2></div><div>
As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials.
</div></div><div><div><h2 class="jobSectionHeader">Your role in our mission</h2></div><div><ul><li>
Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents.</li><li>
Lead troubleshooting efforts for complex technical problems.</li><li>
Participate in an afterhours and weekend On Call rotation.</li><li>
Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation.</li><li>
Develop and maintain knowledge base articles, FAQs, and other documentation.</li><li>
Identify and escalate recurring issues to appropriate teams.</li><li>
Contribute to the development and implementation of service desk best practices and procedures.</li><li>
Proactively monitor system performance and identify potential problems.</li><li>
Participate in project work related to IT service improvements.</li><li>
Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions.</li><li>
Maintain a positive and professional demeanor at all times.</li><li>
Participate in team meetings and training sessions.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What we're looking for</h2></div><div><ul><li>
Associate's or Bachelor's degree in IT or a related field preferred.</li><li>
3+ years of experience in a technical support role, preferably in a service desk environment.</li><li>
Experience with ticketing systems (e.g., ServiceNow).</li><li>
Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).</li><li>
Extensive experience troubleshooting complex technical problems.</li><li>
Strong leadership and mentoring skills.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you should expect in this role</h2></div><div><ul><li>
Remote position (US only)</li><li>
Opportunities to travel through your work (0-10%)</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li>
The deadline to submit applications for this posting is 4/30/2026</li></ul></div></div></div> 
The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. 
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. 
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</div>

Service Desk Analyst

American Endovascular & Amputation Prevention

<div>American Endovascular is seeking a skilled and motivated IT Specialist to join our IT Support team in (NYC) Healthcare experience a plus. This exempt-level position plays a vital role in ensuring the reliability and continuity of our computer systems and technology services. You will provide hands-on technical expertise, user support, and project coordination to maintain a seamless technology environment across our organization.
In this role, you&rsquo;ll handle software installations, hardware troubleshooting and repair, system patches, application maintenance, and entry-level system administration. You&rsquo;ll be a key partner in keeping our clinical and administrative teams running smoothly so they can focus on delivering life-changing patient care.
Primary Responsibilities:<ul><li>
Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticket system.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions.</li><li>
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.</li><li>
Design, develop, document, analyze, test, and modify computer systems and programs.</li><li>
Determine the best solution based on the issue and details provided by customers.</li><li>
Guide customers through the problem-solving process and escalate unresolved issues to higher-level support personnel.</li><li>
Provide accurate information on IT products and services.</li><li>
Record events, problems, and their resolutions in logs.</li><li>
Follow-up and update customer status and information.</li><li>
Pass on feedback and suggestions from customers to the appropriate internal team.</li><li>
Identify and suggest possible improvements to procedures.</li><li>
Ensure continuity of the computer system for all system users.</li><li>
Repair hardware as necessary and coordinate with service vendors to ensure continuity of service.</li><li>
Recommend changes in software and hardware to improve computer capabilities.</li><li>
Implement best practices to effectively utilize IT resources.</li><li>
Install and configure new IT equipment and resolve incidents.</li><li>
Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.</li><li>
Perform application and systems maintenance routines, system patches, and entry-level system administration.</li><li>
Conduct basic network troubleshooting and monitoring.</li><li>
Continuously monitor system health.</li><li>
Ensure a secure, stable, and efficient technology environment for clinical and administrative operations</li></ul>
Personal Skills Required:<ul><li>
Excellent attitude, phone etiquette, and personality.</li><li>
Ability to rapidly establish good working relationships with customers and other professionals.</li><li>
Clear and confident communication skills, both written and verbal.</li><li>
Ability to handle problems and technical issues in a friendly, calm, and reassuring manner.</li><li>
Passion for IT and technology, with a thorough and methodical approach to problem-solving.</li><li>
Tenacity and dedication to pursue issues from start to finish, with the initiative and reliability to work unsupervised.</li><li>
Self-motivated with the ability to multitask, prioritize, and escalate as needed.</li><li>
Hands-on approach and willingness to learn.</li></ul>
Professional Skills:<ul><li>
Associate&rsquo;s degree in computer science, informatics, or a relevant field.</li><li>
3 or more years of experience as a computer specialist or IT support technician.</li><li>
Healthcare experience is a plus.</li><li>
3 or more years of experience supporting Microsoft environments, including networks, servers, antivirus, and domain controllers.</li><li>
Mid-level experience with Azure servers and virtualized environments.</li><li>
Mid-level experience with Office 365 and similar products.</li><li>
Experience with multisite and distributed locations is a plus.</li><li>
Proven experience as a help desk technician or in customer support roles.</li><li>
CompTIA A+, Microsoft certifications, or similar certifications are a plus.</li><li>
Mid-level knowledge of security and cybersecurity in relation to support.</li><li>
Duties, responsibilities, and activities may change at any time with or without notice.</li></ul>
Position Type/Expected Hours of Work:<ul><li>
This is a full-time position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., totaling 40 hours per week. On-call duty after hours is also required.</li></ul>
Salary: Range $85,000.00 to $110,000.00
Location: Must be located within the five (5) boroughs). Travel Required.</div>

IT Specialist

Solar Landscape

<div>
 
 About Us
 
 
 Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today &mdash; we&rsquo;re changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power &mdash; delivering megawatts of generation in months, not years, and powering America&rsquo;s energy and future right where it&rsquo;s needed most. By turning rooftops into local power plants, we&rsquo;re reshaping how &mdash; and how fast &mdash; energy gets built in the U.S.
 
 
 Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy&rsquo;s Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America.
 
 
 Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide.
 
 
 We move fast, solve hard problems, and take our work seriously &mdash; but never ourselves. We value clear thinking, accountability, and execution. At the same time, we&rsquo;re collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other &mdash; whether that&rsquo;s troubleshooting a system design or catching up over lunch.
 
 
 If you&rsquo;re looking to do meaningful work in a high-performance environment &mdash; and be part of the team reshaping how energy gets built in the U.S. &mdash; we&rsquo;d love to meet you.
 
 
 
 About The Role
 
 
 The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for technical support for resolving hardware, software, and access issues, all while providing top-notch customer service. This role will start with Tier 1 support and will overtime learn the skills and standards used across the IT industry.
 
 
 The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as needed. This job requires communication skills, as well as attention to detail in a high-speed technical environment.
 
 
 
 Responsibilities
 
 
 Deliver Tier 1 technical assistance to end users through our ticketing system, email, phone, and face-to-face interactions.
 
 
 
 Diagnosing and resolving issues related to:
 
 
 
 <ul>
 <li>
 Windows and Mac computers
 </li>
 <li>
 Microsoft 365 applications, such as Outlook, Teams, SharePoint, OneDrive, etc
 </li>
 <li>
 Printers and peripheral devices
 </li>
 <li>
 Mobile device management platforms such as Jamf and Microsoft Intune
 </li>
 <li>
 Creation, management, and resolution of support requests while ensuring proper documentation
 
 
 
 
 </li>
 </ul>
 
 Assist with user account management, including:
 
 
 
 <ul>
 <li>
 Password management, multifactor authentication, and SSO
 </li>
 <li>
 User onboarding and offboarding, as well as documentation and improvements for these processes
 </li>
 <li>
 Access to distribution lists, shared inboxes, application access, and licensing
 </li>
 <li>
 Configuration and management of laptops, tablets, and mobile devices
 </li>
 <li>
 Recording IT assets like devices, equipment, and peripherals
 </li>
 <li>
 Compliance with organizational security policies, including alerting others to possible security incidents
 </li>
 <li>
 On call rotation for tickets and technical issues
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Organizational Skills
 </li>
 <ul>
 <li>
 Ability to manage multiple support requests and prioritize tasks effectively
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Communication
 </li>
 <ul>
 <li>
 Strong written and verbal communication skills and ability to explain technical concepts to non-technical users
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to Detail
 </li>
 <ul>
 <li>
 Ability to accurately document issues, solutions, and technical processes
 </li>
 <li>
 Ability to ensure issues are addressed in both the long and short term
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving
 </li>
 <ul>
 <li>
 Ability to diagnose technical issues and implement effective solutions in a timely manner
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Teamwork
 </li>
 <ul>
 <li>
 Ability to collaborate with other IT team members and departments
 </li>
 <li>
 Strong stakeholder management skills
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Knowledge
 </li>
 <ul>
 <li>
 Understanding IT support processes, device management, and security best practices
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Travel Requirement
 </li>
 <ul>
 <li>
 5-10% of travel required to offices in other cities as needed (IL, MD)
 </li>
 <li>
 Must be able to commute to our Asbury Park, NJ office 3 days a week, and our NY office 2 days a week.
 
 
 
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Education
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or related field, or equivalent work experience
 
 
 
 </li>
 </ul>
 </ul>
 
 
 
 <ul>
 <li>
 Experience
 </li>
 <ul>
 <li>
 Experience in IT support, help desk, or technical support role
 </li>
 <li>
 Microsoft Intune / endpoint management
 </li>
 <li>
 Remote support tools
 </li>
 <li>
 Experience with endpoint security tools. (Defender, or other related antivirus tools.)
 </li>
 <li>
 Windows 11 troubleshooting
 </li>
 <li>
 Basic networking troubleshooting
 </li>
 <li>
 Microsoft 365 administration
 </li>
 <li>
 Ticketing systems (ServiceNow, Jira, Zendesk)
 
 
 </li>
 </ul>
 <li>
 Certifications preferred but not required
 </li>
 <ul>
 <li>
 CompTIA A+
 </li>
 <li>
 Network +
 
 
 
 
 </li>
 </ul>
 </ul>
 
 Benefits And Perks
 
 
 We offer competitive compensation and benefits designed to support you inside and outside of work:
 
 
 
 <ul>
 <li>
 Training / Professional development opportunities
 </li>
 <li>
 401(k) with 4% company match
 </li>
 <li>
 Summer Fridays
 </li>
 <li>
 Flexible remote/hybrid work options
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Team lunches, events, and stocked kitchens
 </li>
 <li>
 Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore
 </li>
 <li>
 Medical, dental, and vision coverage
 </li>
 <li>
 Company-paid life and long-term disability insurance
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 Salary will vary depending on your location and job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
</div>

IT Support Specialist

Comcast

<div>Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels. 
Job Summary
The Deal Pricing &amp; Analytics Analyst will be a key member of the Commercial Finance team, responsible for evaluating and validating deal proposals and their associated financial models submitted by the Sales and Revenue Operations teams. This role plays a critical part in ensuring financial integrity and strategic alignment of non-standard commercial deals. This role will require the analyst to contribute to the first step in the financial review process for complex deal structures, providing insightful analysis and recommendations to support decision-making. A core responsibility includes facilitating two weekly Review Board meetings (US and International), where cross-functional leadership, including Strategy, Legal, Product, Operations, and Finance, assesses and approves non-standard deals. This role will also give the analyst an opportunity to be involved in deal approval processes across FreeWheel&rsquo;s platforms, giving them exposure to the breadth of FreeWheel&rsquo;s offerings in addition to other teams throughout the org. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments to balance commercial opportunities with financial discipline.
Job Description
Our Team &amp; You:
The FreeWheel Finance team has strong business partnerships and influence throughout the company. We drive financially informed decisions in support of leadership&rsquo;s strategic objectives. We are also focused on process improvement to create an efficient transactional infrastructure for both our internal and external customers. We require a strong detail-oriented analyst to support the Deal Pricing &amp; Analytics team.
The FreeWheel Finance leadership team has a proven track record of talent development. We invest in our team members and partner with them on their career development by offering a wide range of opportunities, including mentorships, special project assignments, and executive exposure.
Detailed Responsibilities:<ul><li>
Vet and review deal models provided by Sales, scrutinizing key inputs such as pricing, volume assumptions and customer commitments to ensure they reflect realistic financial outcomes</li><li>
Prepare and package up content for regular US and International &ldquo;Review Board&rdquo; meetings that include cross-functional stakeholder leadership</li><li>
Review and submit new business or renewal proposals through Comcast's official deal approval process, providing executive leadership with succinct proposal briefs to assist with deal evaluation</li><li>
Package up proposals to brief Finance leadership on Streaming Hub platform deals that deviate from standard pricing, enabling informed decision-making</li><li>
Maintain and manage a centralized deal repository to ensure accurate logging of all proposal iterations and final deal terms</li><li>
Periodically conduct post-mortem analysis of closed deals to assess pricing accuracy and compare actual performance against financial projections.</li><li>
Develop dashboards or reports to track deal approval metrics (e.g., turnaround time, approval rates, deal size)</li><li>
Special projects and ad-hoc data requests / deal analyses as assigned</li></ul>
General Requirements / Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree in finance, accounting or another analytical discipline</li><li>1+ years of experience in revenue operations or similar capacity within a finance function, or as an intern/analyst/associate at a fast paced, high-growth startup, or similar environment</li><li>Proven ability to collaborate across diverse teams and functions, bringing stakeholders together to align on deal strategy, financial assumptions, and approval outcomes</li><li>Ability to effectively work and communicate with finance and non-finance people alike</li><li>Highly skilled in analytics and financial modeling - Excel formula knowledge is a must (INDEX,MATCH,SUMIF,PivotTable etc)</li><li>Ability to effectively manage workload, prioritize and streamline tasks to ensure accuracy and, take &ldquo;ownership-mentality&rdquo; in work</li><li>Meticulous attention to detail while having the ability to read through in-depth data reports or complex models and pull-out key takeaways</li><li>Positive and enthusiastic collaborator within internal teams and cross-functionally</li><li>Experience with Salesforce, Tableau, Looker, Snowflake, PowerBI, a plus</li><li>General familiarity with the marketplace business model, as well as the competitive landscape and operational models of Ad-Serving Companies, Supply Side Platforms (SSPs), Demand Side Platforms (DSPs), Programmatic Advertising, Media Agencies / Trading Desks a plus</li></ul>
Employees at all levels are expected to:<ul><li>
Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>
Win as a team - make big things happen by working together and being open to new ideas.</li><li>
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>
Drive results and growth.</li><li>
Support a culture of inclusion in how you work and lead.</li><li>
Do what's right for each other, our customers, investors and our communities.</li></ul>
Disclaimer:<ul><li>
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. 
Skills:
Problem Solving; Stakeholder Management; Accountability; Analytical Thinking; Financial Analysis 
Salary:
Primary Location Pay Range: $88,971.76 - $133,457.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. 
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That&rsquo;s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years</div>

Sr. Pricing Analyst

Innovative Driven

<div>
 
 Innovative Driven is currently seeking an IT Analyst to join the team at a prestigious, highly sophisticated, and collaborative law firm client in NYC! In this role, the successful candidate will provide primary user support, for users with Windows 11, Microsoft Office/Office 365, standard desktop hardware, and legal applications.
 
 
 
 
 
 
 The first 3 months will require a fully on-site structure, and then will transition to a hybrid structure, allowing one remote working day per week. The hours are 10:00 AM-6:00 PM, Monday through Friday, with flexibility for overtime.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
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 Provide technical assistance via phone and email, including remote troubleshooting
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 Monitor and respond to support requests using the &filig;rm&rsquo;s ticketing system
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 Resolve or escalate issues, ensuring timely communication and user satisfaction
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 <li>
 Troubleshoot in basic hardware, Microsoft Teams, and OneDrive use
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 <li>
 iManage document management or similar system experience
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 <li>
 Troubleshoot and edit documents using Microsoft O&ffilig;ce/365 and Adobe Acrobat
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 Assist with word processing, document formatting, conversion, and creation
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 Format and edit legal documents, including TOAs, TOCs, redlines, and closing binders
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 Utilize Adobe Pro features for document management and security compliance
 </li>
 <li>
 Use AI transcription tools or local subscription-based software to transcribe individual dictation and audio transcripts
 </li>
 <li>
 O&fflig;er backup support to other IT team members as needed
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
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 <li>
 Bachelor's Degree in Information Technology or similar
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 Strong skill set in the support and troubleshooting of standard office hardware, Windows 11, Microsoft Office package, and Office 365
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 Minimum 5 years of IT support experience in a legal/law firm environment
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 <li>
 Help Desk level experience with legal applications and document management systems
 </li>
 </ul>
</div>

IT Analyst (Law Firm)

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