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it support analyst

MedReview Inc.

<div>
 
 
 Position Summary:&nbsp;
 
 
 The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
 
 This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
 
 
 
 
 Job Responsibilities:&nbsp;
 
 
 This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 
 <ul>
 <li>
 
 Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Resolve help desk tickets including software and end user hardware issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for ticket triage, assignment and follow up.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in team meetings.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasionally participate in server rack installations and cable patching.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Installation and administration of local and network printers.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshooting user account issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure timely computer and account setup of new users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enforcing company policies and procedures related to identity and access management.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Involved in troubleshooting and resolving IAM issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Process and policy monitoring.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Good organizational skills and attention to detail.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to work individually and as part of a team.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasional evening/weekend work.&nbsp;
 
 </li>
 </ul>
 
 Required Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Microsoft Office&nbsp;365&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Remote Desktop support&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Azure/Intune administration&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Directory&nbsp;administration&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Printer/peripheral troubleshooting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Computer imaging processes&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 World class&nbsp;customer service and troubleshooting skills&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Computer moves/device setup&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 New user&nbsp;onboarding&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Inventory/hardware lifecycle management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 At least&nbsp;10+ years supporting a windows environment&nbsp;
 
 </li>
 </ul>
 
 Preferred&nbsp;Experience:&nbsp;
 
 <ul>
 <li>
 
 More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Powershell or similar scripting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Soft&nbsp;phone setup and administration&nbsp;
 
 </li>
 </ul>
</div>

Senior IT Support Analyst

Wilson Elser

<div>
 
 
 Wilson Elser
 
 is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 On-Site IT Support Analyst
 
 in our
 
 New York&nbsp;
 
 office.&nbsp;
 
 
 
 
 This position is a full-time on site position.
 
 
 
 
 
 The Position
 
 
 
 This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
 </li>
 <li>
 Collect and track equipment from departed end users following standardized asset tracking procedures.
 </li>
 <li>
 Provide support for video conferencing and related A/V on-site systems.
 </li>
 <li>
 Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
 </li>
 <li>
 Coordinate user requirements with regional supervisors, management, and other IT teams.
 </li>
 <li>
 Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
 </li>
 <li>
 Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
 </li>
 <li>
 Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
 </li>
 <li>
 Adhere to organizational change management processes.
 </li>
 <li>
 Perform special duties, tasks, or projects, as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
 <ul>
 <li>
 Windows 10 &amp; Windows 11 Operating Systems
 </li>
 <li>
 Microsoft Office O365 with a strong acumen in Outlook
 </li>
 <li>
 Desktop client v. web-based applications
 </li>
 <li>
 Active Directory &amp; Azure AD
 </li>
 <li>
 Zoom Rooms &amp; Microsoft Teams
 </li>
 <li>
 Desktop Driver Controls
 </li>
 <li>
 All-in-One Monitors
 </li>
 <li>
 VPN, Remote Access, &amp; Cloud Network Access
 </li>
 <li>
 Virtual Desktop Environments and Functions
 </li>
 <li>
 Cloud &amp; On-Prem Telephony functions
 </li>
 <li>
 Desktop imaging &amp; BIOS controls
 </li>
 <li>
 LAN and SD-WAN support
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Minimum 3 years working in ITSM and ITIL environments.
 </li>
 <li>
 Self-starter with the ability to manage own time effectively and work autonomously.
 </li>
 <li>
 Ability to lift and move items up to 50 lbs.
 </li>
 <li>
 Ability to travel throughout the region, if needed.
 </li>
 <li>
 Experience working in an environment that promotes active listening, transparency, and customer-centric service.
 </li>
 <li>
 Experience in system operations and/or administration a plus.
 </li>
 <li>
 Prior law firm experience a big plus.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
 </li>
 <li>
 ITIL4 certification preferred (in-house training is available).
 </li>
 </ul>
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
 </li>
 </ul>
 
 A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 
 
 Salary Range: : $70,000 USD - $80,000 USD
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 #ZR
</div>

On-Site IT Support Analyst

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Wedbush Securities

<div>Job Description: 
Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs.
Responsibilities include, but are not limited to:<ul><li>
Develop and implement service desk policies, procedures, and standards to ensure efficient and effective IT support services</li><li>
Analyze service desk performance metrics and generate reports to inform strategic decisions and continuous improvement initiatives</li><li>
Manage escalated technical issues, coordinating with cross-functional teams to resolve complex problems</li><li>
Analyze systematic information systems issues and implement solutions that impact business operations</li><li>
Analyze current IT Resources support procedures implement changes that impact management policies</li><li>
Advice management in planning, purchasing and negotiation of agreements with vendors</li><li>
Perform other tasks and duties as required and assigned</li></ul> 

Experience and Skills:<ul><li>
Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields</li><li>
10+ years helpdesk experience</li><li>
Strong technical troubleshooting skills.</li><li>
Familiarity with ITSM tools and ITIL practices.</li><li>
Ability to analyze and resolve complex support issues.</li><li>
Effective leadership, communication, and customer service abilities.</li><li>
Combined with solid time management, independent judgment, and the capacity to mentor others and improve support processes.</li><li>
Ability to work in a constant state of alertness and safe manner</li></ul> 
Job Benefits:
As part of our overall compensation package, Wedbush Securities offers an array of diverse benefits to all our colleagues. We believe that providing competitive benefit options yields the advantageous reward of establishing a healthy and inclusive foundational work culture.
<ul><li>Comprehensive medical, dental, and vision coverage with multiple health plan options for you and your family</li><li>
Health Savings Account with company-sponsored contributions</li><li>
Flexible Spending Accounts (FSA) traditional and dependent care</li><li>
Pre-Tax Commuter Benefits</li><li>
401(k) plan with discretionary, competitive company matching and profit-sharing contributions</li><li>
Tuition reimbursement up to $5,250/year</li><li>
3 weeks of Paid Time Off</li><li>
2 weeks of Paid Sick Time (may vary by location)</li><li>
10 Paid Holidays</li><li>
Charitable Donation Matching Contributions</li><li>
Paid Leave (Parental Bonding, Military, Jury Duty, Volunteer Time Off, Disability, etc.)</li><li>
FINRA License Sponsorship</li><li>
Travel &amp; Employee Assistance and Employee Discount Programs</li></ul>
The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current hiring range is $100,000- $120,000. Colleagues may be eligible for additional, discretionary incentive compensation based on the colleague's and the firm's performance. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Wedbush Securities (WS) is proud to be an Equal Employment Opportunity employer. WS does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm as well as provided equal opportunities to succeed.
Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview
This position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. seq., Financial Industry Regulatory Authority (FINRA) Rules 3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55 
 
From: Wedbush Securities</div>

Senior Analyst, Service Desk

TMX Group

<div>
 
 Venture outside the ordinary - TMX Careers
 
 
 
 The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we&rsquo;re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
 
 
 
 Ready to be part of the action?
 
 
 
 IT Support Technician is responsible for providing telephone-based, and desk side technical support. Your primary objectives will be problem ownership and resolution, combined with superior customer satisfaction and service level attainment.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Answer phone calls as part of the IT Support ACD Helpline on how-to questions and general inquiries. This includes problem resolution with Windows Operating Systems, Apple devices, tablets, cell phones, Google applications, shrink-wrap and custom client applications, network issues, PCs, printers, and other hardware devices.
 </li>
 <li>
 Image/build and deploy replacement Laptops and Desktops
 </li>
 <li>
 Setup desk workstations including Monitor on arms, docking station, keyboard, mouse, and headset
 </li>
 <li>
 Interact with technical support groups, vendors, and the client to manage problems not resolved on first contact.
 </li>
 <li>
 Provide desk-side support including desktop setup, telephone/Android/iPhone setup, and Audio/Video Conference setup and support.
 </li>
 <li>
 Provide meetings, and video conferencing support
 </li>
 <li>
 Log all calls in the appropriate call-logging tool
 </li>
 <li>
 Adhere to process and TSX security guidelines, provide input for on-going productivity improvements, work on various projects, assume ownership of various roles within the team and be accountable for team targets and measurements.
 </li>
 <li>
 Work with a variety of enterprise applications including (but not limited to) Google Workspace, ServiceNow, including hardware, software and access requests.
 </li>
 <li>
 Complete CADs (Change, Add, and Deletes) and ServiceNow onboarding tickets for employees that are moving, new, and departing.
 </li>
 <li>
 Provide VPN support to remote users
 
 
 </li>
 </ul>
 
 Must Haves
 
 
 
 <ul>
 <li>
 Superior communication and customer service
 </li>
 <li>
 Troubleshooting and problem determination
 </li>
 <li>
 Experience with Apple device administration and support(MacBook, iMac, iPad)
 </li>
 <li>
 Experience with Google Workspace applications(Gmail, Docs, Sheets,&hellip;)
 </li>
 <li>
 Experience with Windows 11 Operating System
 </li>
 <li>
 Knowledge of MS Office Suites
 </li>
 <li>
 Ability to perform physical tasks such as lifting heavy equipment
 </li>
 <li>
 Knowledge and experience with System Management tool such as SCCM and Ivanti LANDESK
 </li>
 <li>
 Knowledge of general PC and Laptop maintenance and repair
 </li>
 <li>
 Understanding of TCP/IP, HTML, LAN/WAN
 </li>
 <li>
 Understanding of firewall and VPN Technologies
 
 
 </li>
 </ul>
 
 
 This role is fully in office (5 days/week) - based in New York City, NY.
 
 
 
 
 
 
 Salary Range: $35 - $40/hr USD
 
 
 
 
 
 Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate&rsquo;s relevant knowledge, skills, and experience.
 
 
 
 
 The recruiting efforts for this role are intended to fill a vacant position.
 
 
 
 
 For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.
 
 
 
 
 In the market for&hellip;
 
 
 
 
 Excitement
 
 - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
 
 
 
 Connection
 
 - With site hubs in some of the world&rsquo;s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
 
 
 
 Impact
 
 - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led
 
 Team Impact
 
 spreads social good via our giving strategy.
 
 
 
 Wellness
 
 - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger &ldquo;we&rdquo;. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
 
 
 
 Growth
 
 - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.
 
 
 
 Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.
 
 
 
 
 Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.
 
 
 
 
 TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it
 
 .
</div>

IT Support Technician (Contract)

Nomura

<div>
 Job description:
 
 
 Corporate Title: AnalystDepartment: FinanceLocation: New YorkThe pay range for this position at commencement of employment is expected to be between $80K and $90K/year* (see below footnote for&nbsp;additional&nbsp;compensation and benefits information).&nbsp;
 
 
 
 
 Company overview
 
 
 
 Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East &amp; West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit&nbsp;www.nomura.com.
 
 
 &nbsp;
 
 
 Aon&rsquo;s Benefit Index&reg;, Nomura&rsquo;s benefits
 
 rank
 
 
 #1
 
 amongst our competitors
 
 
 &nbsp;
 
 
 
 Department Overview:
 
 
 
 MBS Middle Office department.
 
 
 
 &nbsp;
 
 
 
 
 Role Description / Areas of responsibility:
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support MBS trading desk by managing the full lifecycle of trades encompassing non-agency MBS, CLO, TRS and interest rate products.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Person will need to partner closely with Sales, Trading, Product Control, Settlements and other desks to resolve trade discrepancies in a timely fashion.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Calculate and provide daily P&amp;L and risk to business partners as well as senior management.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use of BBG lookups for factor and static data discrepancies a plus.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness to go the extra mile.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of FINRA TRACE reporting and TMPG marginging for MBS products as it relates to securitized products a plus.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze and resolve DK&rsquo;s and fails to minimize risk to firm.
 
 
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 Skills, experience, qualifications and knowledge required:
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1+ years of experience
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor&rsquo;s degree in finance or similar
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good attention to detail
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Series 99 or willingness to obtain
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong Excel Skills
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Light VBA a plus
 
 
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 Applicants for this position in the Finance Division of NHA must be currently authorized to work for any employer in the United States. The Finance Division is not sponsoring or taking over sponsorship of employment visas for this position at this time.&nbsp;
 
 
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 Nomura Leadership Behaviors&nbsp;
 
 
 
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 Explore Insights &amp; Vision
 
 
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 <ul>
 <li>
 Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.&nbsp;
 </li>
 </ul>
 
 
 Making Strategic Decisions
 
 
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 <ul>
 <li>
 Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.&nbsp;
 </li>
 </ul>
 
 
 Inspire Entrepreneurship in People
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.&nbsp;
 </li>
 </ul>
 
 
 Elevate Organizational Capability
 
 
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 <ul>
 <li>
 Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.&nbsp;&nbsp;
 </li>
 </ul>
 
 
 Inclusion&nbsp;
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).&nbsp;
 </li>
 </ul>
 
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 *base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
 
 
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 If hired, employee will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors&rdquo;.
 
 
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 Nomura is an Equal Opportunity Employer
 
 
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</div>

MBS Trade Support Analyst

Realign

<div>Remote, New York 10048 Posted March 12th, 2026
 <div></div>Looking for more job opportunities? Click here!</div>
 <div>Job Type: Contract
Job Category: IT
Job Description
<div>Role: Senior Business Analyst</div><div>
Location: Remote</div><div>
Contract</div><div></div><div> 
Overview:</div><div></div><div> 
The Senior Business Analyst (Sr. BA) will support and advance strategic initiatives focused on Shipment Tracking (SOAR), FourKites, and other transportation platforms. This role plays a central part in enhancing shipment visibility, real-time tracking capabilities, and operational insights across transportation and distribution networks. The Sr. BA will collaborate with transportation, supply chain, data, and IT teams to drive solution enhancements, optimize data flow and tracking accuracy, and influence product roadmaps that support visibility modernization efforts.</div><div></div><div> 
Key Responsibilities:</div><div></div><ul><li> 
Serve as a subject matter expert for Shipment Tracking (SOAR), FourKites, and supply chain visibility solutions.</li><li>Lead requirements, process analysis, and enhancement efforts for SOAR initiatives.</li><li>Partner with transportation and logistics teams to improve shipment tracking accuracy, milestone visibility, alerting, and reporting.</li><li>Work closely with visibility vendors (e.g., FourKites) to identify issues, assess new features, support integration improvements, and manage solution enhancements.</li><li>Analyze upstream and downstream system impacts within visibility, TMS, WMS, and carrier integrations.</li><li>Lead Agile ceremonies including sprint planning, backlog refinement, standups, demos, and retrospectives.</li><li>Drive capacity planning and capacity prediction to ensure realistic sprint commitments.</li><li>Facilitate alignment among Product Owners, developers, and testers to ensure SOAR and visibility initiatives progress predictably.</li><li>Prepare and maintain clear, structured user stories and acceptance criteria that support visibility platform enhancements.</li><li>Execute comprehensive business analysis processes, including requirements elicitation and documentation.</li><li>Coordinate and lead UAT for SOAR, FourKites, and other visibility-related deliverables.</li><li>Support functional testing as required for visibility and SOAR enhancements.</li><li>Support production deployments, release activities, and post-deployment validation as needed.</li><li>Serve as liaison across IT, business stakeholders, and external partners.</li></ul><div></div><div> 
Required Qualifications &amp; Skills:</div><div></div><ul><li> 
5+ years of Business Analysis experience.</li><li>3&ndash;5 years of experience in Agile environments with user story and acceptance criteria development.</li><li>Strong analytical and project management skills.</li><li>Excellent communication skills with the ability to work across business and IT teams.</li><li>Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Project, and Outlook.</li><li>Ability to work independently with minimal supervision.</li></ul><div></div><div> 
Preferred Skills:</div><div></div><ul><li> 
Experience with SOAR, FourKites, Project44, or other shipment visibility tools.</li><li>Understanding of real-time tracking, carrier integrations, milestone events, shipment exceptions, and visibility analytics.</li></ul><div></div><div> 
Education:</div><div></div><ul><li> 
Bachelor&rsquo;s degree in Computer Science, Business, Information Systems, or related field</li></ul>
(preferred).
Required Skills
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