assistant manager, development operations - jonsson comprehensive cancer center

assistant to the ceo/president/physicians

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assistant manager, development operations - jonsson comprehensive cancer center Jobs in Los Angeles

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assistant manager development operations jonsson comprehensive cancer center

UCLA Health

<div><div><b>Description</b><p></p><p>
The Assistant Manager, Development Operations is independently responsible for key aspects of Jonsson Cancer Center Foundation (JCCF) operations, including donor relations and gift processing of thousands of gifts equaling tens of millions of dollars each year, general fundraising support, database and systems engagement. The incumbent plays an active ongoing role in ensuring all financial workflows and the Gift Processing Manual are up-to-date, reflecting best practices and ensuring any needed updates for an ever-changing fundraising system. If needed, the incumbent leads student workers, collaborates with JCCF staff on office-wide projects, and independently interacts with donors, administrators, faculty and vendors to see projects through to completion.</p><p>
Salary: $32.20 - $51.36 hourly</p></div><div><b>
Qualifications</b><p></p><p>
Required:</p>
<ul><li>
Strong interpersonal communication skills to establish and maintain cooperative working relationships and interact diplomatically and effectively with donors, volunteers, administrators, faculty, staff, campus colleagues and vendors.<br>
</li><li>
Strong English language writing skills to produce original fundraising materials, correspondence, reports and other documents using correct grammar, syntax and punctuation. As well as demonstrated editorial and proofreading skills.<br>
</li><li>
Demonstrated analytical skills to effectively assess processes and make recommendations for improvements over time<br>
</li><li>
Ability to maintain confidentiality in a donor environment.
<br>
</li><li>Expert knowledge of Microsoft Word, Excel and Outlook.
<br>
</li><li>Flexible and willing to perform other tasks as assigned.
<br>
</li><li>Ability to work occasional overtime for special events, special projects and/or meetings.</li></ul><br>
<p>Preferred:</p>
<ul><li>
General knowledge of accounting standards and practices.<br>
</li><li>
Understanding of fundraising principles and practices.
<br>
</li><li>Demonstrated knowledge of and experience using fundraising and/or CRM databases and Raiser&rsquo;s Edge fundraising software.<br>
</li><li>
Working knowledge of social media tools and trends.
<br>
</li><li>Working knowledge of email marketing and electronic fundraising tools and trends.</li></ul></div></div>

Assistant Manager, Development Operations - Jonsson Comprehensive Cancer Center

City National Bank

<div>Overview:
<div><b>SUPV BUSINESS SYSTEMS ANALYST</b></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Business Systems Analyst Supervisor oversees development, maintenance, training, regulatory compliance, and system support for Residential Lending, Small Business, Consumer, and Commercial business applications, which do not fall under the responsibility of the Technology and Innovation (T&amp;I) division. Responsibilities include collaborating in the planning, design, and development of new applications and enhancements to existing applications, conducting user acceptance testing, vendor management, and providing technical production support for end-users. Role will be responsible for working with the line of business and technology teams on project implementation and overseeing all required post-implementation tasks to ensure business line satisfaction. Position has considerable impact on daily production by providing oversight to ensure that the critical business systems are performing effectively and efficiently by leading a team of business system analysts. The team acts as a liaison between the Line of Business, T&amp;I division, and Third Party vendors. The position also assists the Manager &ndash; Business Systems in ensuring department activities run smoothly and efficiently by providing leadership, training and supervision within the department as deemed appropriate.</div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Manages and directs the completion of all application enhancements and project efforts within established deadlines. Responsible for escalated system support to identify and resolve system issues, maintaining systems developed or installed, and overall knowledge of multiple business systems functionality and support.
</li><li>Collaborates with stakeholders and end users to define business, financial, and operations requirements and systems goals. Includes creating system design documents, models, diagrams, charts, and workflows as needed to provide direction to technical analysts and programmers.
</li><li>Documents and analyzes existing system processes, reviews the effectiveness and efficiency to make recommendations for improving or further leveraging these systems.
</li><li>Performs in-depth user and quality assurance testing for systems changes, releases, and scheduled maintenance including the development of test scripts to quality control all changes.
</li><li>Coordinates the scheduling, communication, and implementation of system changes and/or upgrades with Technology and Innovation (T&amp;I) division, and/or other software application vendors.
</li><li>Acts as liaison between the bank and vendors for system changes and participates in vendor management activities.
</li><li>Identifies critical metrics to assess and measure team performance and results. Ensures established metrics are tracked and reported on a regular basis by preparing reports for distribution to management.
</li><li>Reinforces the application of superior customer service through their own example along with appropriate follow through with involved Units/Departments and colleagues.
</li><li>Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of subordinates including, but not limited to, effective delegation of assignments, developing work schedules, providing necessary training and ongoing performance coaching.
</li><li>Assumes responsibility for various department functions in the absence of staff members or in overload situations as determined by the Manager Business Systems.
</li>Complies fully with all Bank Operational policies and procedures and completes all required bank and regulatory training.<br>
<li>
</li></ul></div><br>
<div><b>WHAT DO YOU NEED TO SUCCEED?</b><br>
</div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent
</li><li>Minimum 5 years of experience in mortgage/small business/consumer/commercial loan operations. And</li><li>
Minimum 5 years of business systems experience. And</li><li>
Minimum 2 years of supervisory experience.
</li></ul><div></div><div><div><b>Additional Qualifications</b></div><ul><li>
Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to internal and external customers.</li><li>
Advanced knowledge and technical experience of mortgage/small business/consumer/commercial operations systems highly preferred.</li><li>
A thorough understanding of operations, business processes, systems development lifecycle and change management and transformation methodologies.</li><li>
Strong knowledge of federal/state regulatory policies and procedures.</li><li>
Ability to maintain high levels of performance, especially in stressful situations.</li><li>
Excellent problem solving skills; ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates the issues to appropriate level of management.</li><li>
Prior demonstrated experience in managing, developing and motivating professional and clerical staff required.</li><li>
Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People.</li><li>
Strong PC skills, including MS Office Suite with a focused ability to create concise and compelling reports and presentations (Presentations in PowerPoint, Word, Excel, etc).</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Supv Business Systems Analyst

<div><div><b>Description</b><p></p><p>
A Respiratory Assistant Director/Manager at UCLA Health is responsible for managing staffing, budgets, and workflow across a department or clinical site. The role involves developing and monitoring departmental goals, quality metrics, and service standards to ensure high-quality patient care. The manager actively participates in hiring decisions, performance evaluations, and the professional development of staff. Collaboration with interdisciplinary teams and other hospital departments is essential to align clinical operations with broader organizational goals. Additionally, the manager implements departmental policies and ensures compliance with regulatory standards. This role typically has operational oversight at the multi-unit or departmental level and contributes to some strategic initiatives.</p><p></p><p><br>
Salary Range is $116,300 - $264,600 /annually
</p></div><div><b>Qualifications</b><p></p><div><h3 class="jobSectionHeader">
Required:</h3><ul><li>
Minimum of 8 years of experience in a Respiratory Therapy role</li><li>
Bachelor&rsquo;s degree in Respiratory Therapy or related field</li><li>
Active Respiratory Therapist license issued by the State of California</li><li>
Basic Life Support (BLS) certification from the American Heart Association or the American Red Cross</li></ul><p>
Preferred:</p><ul><li>
5+ years of progressive experience, including 3+ years in a managerial or leadership role</li></ul></div></div></div>

Respiratory Care Manager (Assistant Director) – Mattel Children’s Hospital

The Home Depot

<div><b>Position Purpose:</b><p>
The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.</p><b><br>
Key Responsibilities:</b><ul><li>
50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met</li><li>
20% Drives Engagement - Supports the building and developing of an effective and high performance, team through training, coaching and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires</li><li>
15% Drives Results - Maintains statistics for individual direct reports, analyzes</li><li>
department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership</li><li>
15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position typically reports to Contact Center Manager</li><li>
This position has 6+ Direct Reports</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
No travel required.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)</li><li>
1+ year of previous leadership experience</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
1</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Inside Sales Support Supervisor

<div>Overview:
<div><b>CREDIT ASSOCIATE SR - CRE, Private Bank</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Credit Associate is responsible for supporting credit analysis and portfolio management activities. This role involves assisting with credit data analysis, underwriting, and portfolio review activities including facilitating credit risk recommendation. The Credit Associate may be assigned a book of lower-complexity loans and relationships. The Credit Associate collaborates with team members to ensure effective credit operations. The Credit Solutions Associate helps maintain high standards of credit quality and compliance</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Credit Analysis: Performs credit analysis activities to assess creditworthiness of borrowers, guarantors, and sponsors.</li><li>
Performance Monitoring: Performs portfolio management activities to monitor and analyze portfolio performance, including periodic reviews and covenant tracking.</li><li>
Data Analysis: Analyzes credit data, market and industry reports, trendcards, and prepare credit presentations to support underwriting and portfolio management.</li><li>
Risk Management: Supports effective risk management practices, maintaining high standards of credit quality and origination in alignment with Bank&rsquo;s credit risk appetite, and compliance with institutional and regulatory requirements.</li><li>
Collaboration: Works closely with team members to ensure cohesive and effective credit operations. Participate in ad-hoc projects to support the organization&rsquo;s priorities.</li><li>
Learning and Development: Demonstrates a strong desire to learn underwriting and portfolio management skills, actively seeking opportunities for professional growth and development, eventually leading to ownership of a portfolio of credits.</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent in Finance, Business, or related field</li><li>
Minimum 2 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Extensive experience in credit management and lending operations, with a strong understanding of risk management principles</li><li>
Desire to build leadership and coaching skills, with the ability to train and develop talent</li><li>
Strong communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams</li><li>
Extensive analytical skills, with the ability to interpret complex data and make informed decisions</li><li>
Industry-specific knowledge and expertise</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $37.96 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Credit Associate Sr

St. John's Community Health

<div><p><b>Physician Assistant PA (Float) For LA</b></p><p><b>
Full-Time | Salary Range: $160,000&ndash;$210,000</b></p><p><b>
About St. John&rsquo;s Community Health</b></p><p>
At St. John&rsquo;s Community Health (SJCH), we believe healthcare is a human right&mdash;not a privilege. For more than 60 years, we&rsquo;ve delivered quality, accessible care to Los Angeles&rsquo; most underserved communities and, more recently, expanded our reach into Riverside and San Bernardino Counties.</p><p>
As a Federally Qualified Health Center (FQHC), SJCH has grown into a trusted network of community health centers across Southern California, driven by a deep commitment to equity, compassion, and community impact.</p><p></p><p><b><br>
Why Join St. John&rsquo;s Community Health</b></p><p>
When you join SJCH, you&rsquo;re not just stepping into a healthcare role&mdash;you&rsquo;re joining a mission driven organization dedicated to meaningful, patient centered care. You&rsquo;ll find mentorship, collaboration, and the opportunity to make a lasting impact. Whether you&rsquo;re early in your career or looking to grow, lead, and serve with purpose, SJCH is a place where physicians thrive.</p><p></p><p><b><br>
About the Role</b></p><p>
SJCH is seeking a Physician Assistant (PA) to provide comprehensive, whole person care to patients. In this role, you&rsquo;ll advance our mission of health equity by delivering high quality, community based primary care in a collaborative, interdisciplinary environment.</p><p>
You&rsquo;ll work alongside medical, dental, and behavioral health professionals to deliver integrated services that make a real difference in patients&rsquo; lives every day.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><ul><li>
Provide comprehensive primary care for patients across the lifespan</li><li>
Conduct physical exams; order, interpret, and manage diagnostic testing</li><li>
Diagnose and manage acute and chronic medical conditions</li><li>
Collaborate with multidisciplinary teams to deliver integrated, whole person care</li><li>
Educate patients and families on disease prevention, treatment plans, and healthy lifestyle choices</li><li>
Document patient care accurately and timely in the EHR system</li><li>
Support SJCH&rsquo;s mission through clinical service, outreach, and community engagement</li></ul><p><b>
Schedule:</b></p><ul><li>
Full‑time, 5‑day workweek</li><li>
Includes two Saturdays per month as part of the regular schedule</li><li>
When a Saturday is worked, a weekday off is provided during the same week</li><li>
One evening clinic per week, scheduled from 11:00 a.m. to 7:30 p.m.</li></ul><p></p><p><b><br>
What You&rsquo;ll Bring</b></p><p><b>
For Nurse Practitioners (FNP):</b></p><ul><li>
Master&rsquo;s or Doctoral degree from an accredited Nurse Practitioner program</li><li>
Completion of an accredited Family Nurse Practitioner program</li><li>
National board certification (AANP or ANCC)</li><li>
Active, unrestricted California NP license</li><li>
NP Furnishing Number (or eligibility)</li></ul><p><b>
For Physician Assistants (PA):</b></p><ul><li>
Graduation from an accredited Physician Assistant program</li><li>
National board certification (NCCPA)</li><li>
Active, unrestricted California PA license</li></ul><p><b>
For All Candidates:</b></p><ul><li>
Active DEA registration and BLS certification</li><li>
Familiarity with Electronic Health Records (EHR) systems</li><li>
Strong commitment to health equity, cultural humility, and caring for diverse communities</li></ul><p><b>
Compensation &amp; Benefits</b></p><p>
SJCH offers competitive compensation and a comprehensive benefits package designed to support your professional growth and personal well‑being.</p><p><b>
Compensation:</b></p><div><ul><li>
$160,000&ndash;$210,000 annually (commensurate with experience, skills, and licensure)</li></ul></div><p><b>
Benefits Include:</b></p><ul><li>
Eligibility for Loan Repayment Program(s)</li><li>
Free Medical, Dental &amp; Vision Insurance (for employee + one dependent)</li><li>
Flexible Spending Accounts (healthcare and dependent care)</li><li>
Fertility benefits</li><li>
13 paid holidays + PTO</li><li>
403(b) retirement plan with discretionary 4% employer match</li><li>
Employer paid Basic Life and AD&amp;D insurance ($150,000 coverage)</li></ul><p></p><p><b><br>
Professional Development</b></p><ul><li>
Annual CME stipend and paid CME days, increasing with tenure (up to $2,000 and 5 days annually)</li><li>
Leadership development opportunities</li></ul><p></p><p><b><br>
Your Location</b></p><p>
You will work as a float FNP across our Los Angeles clinic locations&mdash;providing care where it is needed most.</p><p></p><p><b><br>
Why St. John&rsquo;s Community Health?</b></p><ul><li>
Be part of a nationally recognized FQHC advancing health equity</li><li>
Work in a collaborative, mission driven environment that values physician voice and expertise</li><li>
Access mentorship, continuing education, and career advancement opportunities</li><li>
Make a tangible impact in the communities you serve&mdash;your work also contributes to national public health outcomes through SJCH&rsquo;s partnership with HRSA</li></ul><p></p><p><b><br>
Equal Opportunity Statement</b></p><p>
St. John&rsquo;s Community Health is an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, color, ancestry, national origin, sexual orientation, gender identity or expression, sex, pregnancy or related medical conditions, religion, disability, age, military or veteran status, genetic information, political affiliation, medical conditions, marital status, or status as a victim of domestic violence, assault, or stalking.</p><p>
Applicants are invited to self‑identify if they believe they may be covered by the Americans with Disabilities Act (ADA) and wish to benefit from its protections.</p><p><i>
Some positions may require enrollment in Service Employees International Union (SEIU) Local 721.</i></p><p></p><p><b><br>
Ready to Join Us?</b></p><p>
Apply today and discover how you can turn compassion into action&mdash;one patient, one family, and one community at a time.</p></div><p></p>

Physician Assistant

University of Southern California

<div><b>Job ID</b> REQ20173678 <b>Category</b> Keck Medicine of USC</div>
<br><div><p>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.</p><p>
Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.</p><p></p><p><b>
Essential Duties</b></p><ul><li>
Counsels prospective and current undergraduate and graduate students and families on Student Health services. Provides critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person.</li><li>
Conducts appointment and scheduling requests using health center internal systems. Analyzes student needs and priority for multiple requests keeping in mind timing, demand, peak season availability, and professional resource issues or limitations. Creates and maintains medical data and reconciles to patient appointment records.</li><li>
Performs student health inquiry analysis and provides historical review of business functions and needs via internal and university systems and email communications. Assesses general inquiries, critical issues and life threatening situations in order to provide appropriate service.</li><li>
Contacts and distributes messages to medical personnel using a variety of electronic methods, including text, voice, email, and medical records systems.</li><li>
Handles student health insurance matters related to coverage, student eligibility status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations. May verify insurance coverage utilizing telephone contacts and web inquiries. May determine if patients&rsquo; insurance meets university requirements.</li><li>
Initiate preliminary evaluation/ intake of student problems/ issues and refers students to appropriate student services office for additional counseling, as needed. Liaises with other offices on behalf of students to facilitate problem resolution.</li><li>
Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.</li><li>
Reviews, researches and analyzes reasons for student contact in an effort to provide division with trends related to seasonal flows, student requests, streamline processes and opportunities, etc. Assesses findings and potential impact to services and policies. Serves as &ldquo;voice of the customer&rsquo; regarding current programs and potential modifications.</li><li>
Assists in preparation or updating of knowledge database articles, documents, and/or ad hoc reports as directed by manager, director, or lead.</li><li>
Ensures patient&rsquo;s rights to privacy, safety and confidentiality are maintained, in accordance with HIPPA regulations.</li><li>
Provides assistance to other departments and performs other duties as directed.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Req High school or equivalent</li></ul><ul><li>
Req Demonstrated excellent interpersonal, oral, written and listening skills.</li><li>
Req Experience in high-pressure and multi-tasking environment.</li><li>
Req Flexible schedule and understanding of highly seasonal environment is essential.</li></ul><p></p><p><b>
Preferred Qualifications:
</b></p><ul><li>Pref Bachelor's degree Business or operations field OR</li><li>
Pref Associate's degree Business or operations field</li></ul><ul><li>
Pref 2 years Experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) in a higher education or medical facility preferred.</li><li>
Pref Previous experience answering calls in a rehab or counseling environment preferred</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types preferred.</li><li>
Pref Knowledge of medical terminology strongly preferred.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul><p></p><p><b>
Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
<p></p>
The hourly rate range for this position is $22.00 &ndash; $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20173678 <b>Posted Date</b> 04/01/2026</div></div><p></p>

Medical Call Center Customer Service Representative - STU Health - Engemann Admin - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

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